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O2

O2 Outage Report in London Colney, Hertfordshire, England

Why is my O2 service not working?

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in London Colney, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in London Colney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near London Colney, England

The most recent O2 outage reports came from the following cities: Enfield Town, Wembley, Hemel Hempstead, Dunstable, Luton, Wealdstone, Barnet, Muswell Hill, Bushey, Hatfield, St Albans, Harringay, and Waltham Forest.

CityProblem TypeReport Time
Enfield Town E-mail 2 days ago
Wembley Internet 4 days ago
Hemel Hempstead Internet 8 days ago
Dunstable Phone 9 days ago
Luton Phone 9 days ago
Barnet Phone 16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near London Colney, England

Latest outage, problems and issue reports in London Colney and nearby locations:

  • paul_a_lewis
    Paul Lewis (@paul_a_lewis) reported from Barnet, England

    @O2 my wife joined O2 today and ordered a new phone however she provided you with the wrong email address, can you help change it? Thnx

  • ian_slade2
    Ian Slade (@ian_slade2) reported from London Colney, England

    @O2 is the data network down? Zero mobile data connectivity all day. Plenty left on the plan

  • lexibeqiri
    Lexi Beqiri (@lexibeqiri) reported from Barnet, England

    @O2 Bought a pair of airpods in september and I have problems with the right one for over a week. It is not connecting properly. What is to be done? Thanks!

  • Borehamwoodbine
    Woody (@Borehamwoodbine) reported from Borehamwood, England

    In over 9 years with @O2 I’ve hardly ever needed customer services help and now after 3 attempts this year with little or no help I would just like to say thanks for nothing!

  • ElaineHenesy1
    Elaine Sheppard (@ElaineHenesy1) reported from Watford, England

    @O2 disgraceful customer service had my account hacked ,o2 have admitted fraud on the account. O2 are now not refunding the £500 .Terrible service from a company I have been with over 20 years.#o2 #fraud

  • DrHannahLB
    Hannah Lomax-Browne (@DrHannahLB) reported from Walthamstow, England

    @O2 I don’t know what I’m paying for? Unless I’m somewhere with WiFi I have the worst internet, anywhere I go! I’ve tried all the steps to fix and still terrible internet. Unacceptable!

  • Mattoco
    Matt O'Connor (@Mattoco) reported from St Albans, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • monicathenurse
    Monica, BSN, RN, MFCI (@monicathenurse) reported from Walthamstow, England

    @O2 hi I called customer service but they can't find my account I want to give notice to cancel my contract.

  • arigork
    Ari Gork (@arigork) reported from Barnet, England

    @O2 Any plans on enabling sms over wifi calling? I used to be with @EE and I could call and sms with wifi calling but seems your network only supports calls?

  • EmJen81
    Matthew J (@EmJen81) reported from Dunstable, England

    @O2 Why, for the past 6 months can I STILL not upgrade my phone online or any of your stores due to your dire lack of stock. I've had this phone for 3 years and it's dying. Yet you never seem to have any stock. Other networks aren't having issues!? Time to switch perhaps.

  • GAdams_Spink
    Geoff Adams-Spink (@GAdams_Spink) reported from Harrow Weald, England

    So, @O2 is complicit in this rip off but unprepared to do anything to assist a long standing customer.

  • MarkstanYoutube
    Mark Stanford (@MarkstanYoutube) reported from Luton, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • philter66
    Phil Turner (@philter66) reported from Hatfield, England

    @O2 simply dreadful customer experience tonight -felt really let down

  • arigork
    Ari Gork (@arigork) reported from Barnet, England

    @O2 Fixed the issue. Turned Volte off, rebooted, turned back on and got wifi calling back :)

  • lordshaun_
    Lord Shaun O’Brien (@lordshaun_) reported from St Albans, England

    @O2 customer services truly are as much use as an ashtray on a motorbike.

  • JanGoodeve
    Cllr Jan Goodeve (@JanGoodeve) reported from Hertfordshire, England

    @traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.

  • CalvinLaurenson
    Calvin Laurenson (@CalvinLaurenson) reported from London Colney, England

    @O2 is your London 4g network having issues? I have multiple o2 devices that aren't connecting

  • ShanWilson_
    Shan Wilson (@ShanWilson_) reported from Hemel Hempstead, England

    @O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!

  • JoshBates
    Josh (@JoshBates) reported from London Colney, England

    @O2 Hi, can you please help me add Spend Cap to my Pay Monthly account? Don’t seem to be able to do this from web site which is a little frustrating to say the least x

  • julie_virgo1
    julie virgo (@julie_virgo1) reported from Croxley Green, England

    @O2 #02priority can't seem to get a code for hairspray.. Can you help? 😲

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Joanne268403163
    Joanne (@Joanne268403163) reported

    @O2 The “handy tips” don’t work as your system is saying “it seems that a local phone mast isn’t working as it should, sorry” and that “engineers are working on it, should be fixed in 48 hours” … this is now the fourth day with no signal. I have dm’d you postcode.

  • fankle_steve
    Steven McMillan (@fankle_steve) reported

    @O2 why after calling customer services x2 has my newly transitioned account from @VodafoneUK not been activated? Email sent links from yourselves simply take me back to the same page saying 'account not activated'

  • TheWilldern
    Neil B (@TheWilldern) reported from Carlisle, England

    @virginmedia Do you know if your current upgrade prices are inclusive of the annual price increase from March 1st and if I upgrade with a mobile plan am I getting access to @O2 or your piggyback’d Virgin Media mobile network? the reason why I ask is that I need eSIM support.

  • LesleyMoriarty
    marmite1612 (@LesleyMoriarty) reported

    @O2 having been an 02 customer for me years than I can remember the customer service I have received recently has been #appalling #lookafteryourcustomers

  • kellylang21
    kelly Richmond (@kellylang21) reported

    @O2 4 of your advisors have cut me off the phone in the past hour, I have been nothing but polite, I’m actually trying to call and pay you money, Why won’t anyone help me? Service has been nothing short of diabolical! Been a loyal customer for 18 years! #whereisthlove #O2customer

  • finmentalkg
    kate Gibson (@finmentalkg) reported

    @O2 Never used WiFi calling but seems to be working for me.

  • DZiomek
    Dominik Ziomek (@DZiomek) reported

    @O2 Don’t bother with this network if you like to keep yourself sane. Worst customer care experience so far. Staff mostly rude and unprofessional not understanding even how mobile networks work. Just wow!

  • OnYaTodd32
    Todd Bevis 🍀 (@OnYaTodd32) reported

    @O2 You never responded to what I said the other day I want to pay £150 off of my contract and then pay £150 off the next month then I can get an upgraded phone!

  • smithnichols
    Nick Smith (@smithnichols) reported

    Hi @O2 I have had zero signal since yesterday can you please tell me what’s going on? In Cranleigh, Surrey.

  • CliffJenkins49
    Cliff Jenkins (@CliffJenkins49) reported

    @O2 hi need some help getting wifi calling turned on. I have just ported my number over from Vodafone and cant get this working... many thanks