O2 Outage in Hemel Hempstead, Hertfordshire, England

@O2 I really need to speak to someone urgently im@trying to pay@my bill and it’s saying zero balance but I can’t call use my internet or text I need my phone and I can’t get through to anyone to sort it pls message me to help£

@O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

@O2 Sure, though I have already had two calls with your helpline. Neither were able to move this forward. Hopefully you will be able to help.

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

@ItsAdsolution @O2 All of my calls which I've tried to make the O2 have not been answered I have a 40 phone and they don't seem to care I think if this keeps on we should see them because I've got a really bad disability and I've got a 40 phone so we should sue them

Thank you @o2 for telling me now that you can’t solve my issue with @Apple Watch because “it is not a necessity device”. However when you publicised the deal “AppleWatch plus iPhone”, at the time of my purchase no one at the store mentioned “it’s not a necessity device”.

@O2 sort your cancellation team and phone problem out. #poorcustomerservice

@SkyNewsBreak Would cancel my contract with @O2 immediately if they did.

@O2 I understand that carriages speed and materials do not help, but repeaters in tunnels sure would to avoid disruptions especially as they can particularly nasty to a laptop when the phone or the train is the hotspot as that side of the connection never goes down just the gateway’s

@BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen

@O2 when are u gonna fix the blooming mast in edgware it's been days without signal

Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail

@sally290718 @O2 @02 I’m phoning them back tomorrow and doing that shit service though xx

@o2 your service has been shocking nearly 2 weeks and my daughters Apple Watch for Xmas not here. Now by all accounts best to start the order again as will be quicker and wait a week for deposit to be put back in my account 🤬 look at your dm’s I’m in them 2 replies so far 🙄

@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three

@cleggytaxi @O2 Yep you’re right. Signal dropped again.

@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on

@O2 this is a joke my signal is pants i better get money off my bill looks like ill be saying good bye when my contract us up your a joke

@O2 Two weeks later still have low signal and no one is telling me when it will be fixed you pass me to Sky Mobile who say its your masts they use and contact you

@O2 Hi, it’s been 2 weeks since i started receiving non stop calls from your call centres to get me get a plan with you, the caller said that i entered some kind of contest or signed up for this but i never did since i am happy with my current provider. This is very inconvenient

@kieran_fifield @O2 I’m not with them anymore, but Giff Gaff would regularly tell me to move down a tier due to not using enough data.

@lilmsrandom @O2 yeah really sucks, the MiFi might not solve the SMS verification issue

Just joined @O2 and am already regretting my decision. The worst automated phone system I’ve ever used.

@davidiwanow @O2 Thanks, David. I don't have any mobile signal in my area (a phone mast has been down for a while) so I can't receive texts or calls, which is my main issue. I can't authorise payments without my security codes which are sent by text!

@O2 No never dropped I'll have a look at the link

Come on @O2 … Please can you respond and help...

@Dene_Palmer @O2 57 houres And my sim start working. I call to o2 And I tell I do complain And I find company who help me I wait maybe 1 hour And sim working

@O2 you morons fkd up my credit rating because of your total incompetence. What kind of **** company are you running when you can't cancel a SIM only contract within 14 days notice period. I had called so many times and even got written confirmation. Took me years to build rating

@O2 hi I never picked an extra like disney or amazon when I do put one on do I still get the 6 months free

@O2 so upset that you have refused to exchange my new phone, which is clearly faulty. I’ve only had it 2 weeks. I’ve been a loyal customer for over 10 years now. Unable to communicate with my family properly and I have 2 young children.... I need a working phone! #nothappy #o2