O2 Outage Report in Stevenage, Hertfordshire, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Stevenage come from postal codes SG1.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at O2
O2 is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (52%)
-
Internet (25%)
-
Total Blackout (15%)
-
E-mail (4%)
-
Wi-fi (3%)
-
TV (1%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent O2 outage reports came from the following cities: Luton, Stevenage, St Albans, Royston and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Phone | |
| Stevenage |
Phone | |
| Stevenage |
Phone | |
| St Albans |
Phone | |
| St Albans |
Phone | |
| Luton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
-
Cllr Jan Goodeve
(@JanGoodeve) reported
from
Hertfordshire, England
@traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.
-
Lord Shaun O’Brien
(@lordshaun_) reported
from
St Albans, England
@O2 customer services truly are as much use as an ashtray on a motorbike.
-
ARIBBUZZ
(@AEgbuonu) reported
from
Welwyn Garden City, England
@O2 sort your cancellation team and phone problem out. #poorcustomerservice
-
Hilary Robertson
(@HilaryRWriter) reported
from
Hitchin, England
@O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles
-
Lorna Hamblin
(@lornahamblin3) reported
from
Royston, England
Nice tweet @O2 though please ensure my mother's number transfer issue is rectified and I will believe your sincerity...! Delivery late and phone number transfer not yet successful so not impressed so far..perhaps if you can take calls from relatives it would help vulnerable more.
-
Robert Frame
(@hiaw61) reported
from
Hatfield, England
@O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call
-
sarah gabb
(@sarahcoysgabb) reported
from
Broxbourne District, England
@O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business
-
Kamiioo
(@Kami2k10) reported
from
Luton, England
@BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen
-
Robert Frame
(@hiaw61) reported
from
Hatfield, England
@O2 Still no response from O2 Customer Services. Please do not buy any products from this company
-
Mark Stanford
(@MarkstanYoutube) reported
from
Luton, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
-
Robert Frame
(@hiaw61) reported
from
Hatfield, England
@o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling
-
Shan Wilson
(@ShanWilson_) reported
from
Hemel Hempstead, England
@O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!
-
Matt O'Connor
(@Mattoco) reported
from
St Albans, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
-
sarah gabb
(@sarahcoysgabb) reported
from
Broxbourne District, England
@O2 trying to upgrade on app and main website but when I choose it crashes can anyone help
-
Phil Turner
(@philter66) reported
from
Hatfield, England
@O2 simply dreadful customer experience tonight -felt really let down
-
Jody Randall Esq.
(@jodyrandall) reported
from
Broxbourne District, England
@O2 why is your 4G so bloody awful at Liverpool Street Station
-
Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
@O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays
-
Ben
(@behu91) reported
from
Hemel Hempstead, England
@O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.
-
juliet gough
(@juliet_gough) reported
from
Stevenage District, England
@O2 I have an enquiry and can’t find an answer on the ‘My O2’ page. Please help. #CustomerService #o2
-
Robert Frame
(@hiaw61) reported
from
Hatfield, England
@O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave Clarke
(@Dave_Clarke_) reported
@O2 is it actually possible to talk to someone rather than the automated number which keeps hanging up? What phrase do I need to@say for this to happen. Your messaging service on the app is woeful it’s been 3 weeks trying to sort my issue #veryunhappy
-
Michael Jones
(@MichaelJonesJTL) reported
@EE @EE I think you need to employ more people to handle your social media platforms. You haven’t replied to ANHONE on this tweet. @O2 even managed to reply to someone on this thread and you still haven’t. Best network/customer service my arse.
-
❤️ Fran ❤️
(@frankie_franks1) reported
Awful customer service experience with @O2 this morning. Called to speak to an adviser regarding matching an online deal I had seen. The advisor chose to hang the phone up on me instead of discussing options. Utter disgrace! Certainly won’t be considering O2 in the future!
-
Beth
(@Beth_is_) reported
Swear @O2 mobile data is just for a laugh, why is the signal so ****?🤨
-
Gom Schoolbag
(@AlanWordley) reported
@O2 as your app is next to useless, can you please tell me how to cancel a contract that has already ended but I'm still paying for!
-
Hayley
(@NoTanAussieMiss) reported
@O2 my priority app won’t open today. Is there an issue? I’ve tried deleting and reinstalling it. Just get a white screen?
-
Chuck Frakes
(@frakcha) reported
from
Bolsover, England
Trying to port my number online but keep getting rejection emails - bit of help @O2
-
Lily-May Collins
(@LilyMay_96) reported
Sat on hold to @O2 for nearly an hour and the PAC code they’ve given me is invalid.... send help!! @O2 is useless
-
𝕄𝕒𝕩𝕚𝕞𝕚𝕝𝕝𝕚𝕒𝕟. Politcally unaffiliated.
(@BELIEVETHEREIS) reported
@O2 I bought a Sim that had the 18gb promotion on it. On the packaging it read that 'as a new customer your ppromo will be applied automatically'. Mine has not. It still shows 6 gb on the website and on the phone app. How do i get this sorted please?
-
nicole eloise 🏳️🌈♿️💀💄
(@nicoleloisee) reported
@securedspirit @O2 I love that you do this bc complaints outweigh praise so much in customer facing jobs, like in the four years I was at Maccies we got TWO praise things (one for me obvs bc I’m amazing) so it really makes a difference when people do this 😭