O2 Outage in St Albans, Hertfordshire, England

@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.

@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

@O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays

@O2 I have an enquiry and can’t find an answer on the ‘My O2’ page. Please help. #CustomerService #o2

@O2 dm pls. I have a problem

@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

@O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

@O2 Still no response from O2 Customer Services. Please do not buy any products from this company

@O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

@o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

@O2 I really need to speak to someone urgently im@trying to pay@my bill and it’s saying zero balance but I can’t call use my internet or text I need my phone and I can’t get through to anyone to sort it pls message me to help£

@O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

@O2 Sure, though I have already had two calls with your helpline. Neither were able to move this forward. Hopefully you will be able to help.

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

@ItsAdsolution @O2 All of my calls which I've tried to make the O2 have not been answered I have a 40 phone and they don't seem to care I think if this keeps on we should see them because I've got a really bad disability and I've got a 40 phone so we should sue them

Thank you @o2 for telling me now that you can’t solve my issue with @Apple Watch because “it is not a necessity device”. However when you publicised the deal “AppleWatch plus iPhone”, at the time of my purchase no one at the store mentioned “it’s not a necessity device”.

@O2 sort your cancellation team and phone problem out. #poorcustomerservice

@SkyNewsBreak Would cancel my contract with @O2 immediately if they did.

@O2 I understand that carriages speed and materials do not help, but repeaters in tunnels sure would to avoid disruptions especially as they can particularly nasty to a laptop when the phone or the train is the hotspot as that side of the connection never goes down just the gateway’s

@BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen

@O2 Can you apply suggested promotions to my account even though I’ve already bought the two SE phones and ordered the Apple watches? Otherwise I'll have to cancel both contracts and am running out of time, Thanks

@O2 your customer service is appalling and I will be leaving when my contract is up. Phoned to ask why you charge almost £40 more for the Apple Watch series 6 and if you could do any deals however he was not interested. You have just lost a sale and I will be going elsewhere 👍🏻

@O2 I also got 6 months free you gave to customers but it never worked???

@lonefu_kingwolf Vodafone eh? Nice because they have MMS, I use of but they don't have MMS ffs, @O2 when will I get MMS support?

@O2 I recived 96 Premium text messages from 84222 premium text on Friday. These were sent Fraudulently. You are now charging me £80 for these and your customer services team think this is acceptable! How can you justify charging me, to pay for fraudulent use of your service?

Hi @O2 I’m not a customer but I’ve received a smishing text that links out to a spoofed O2 website. Where can I report this to?

@O2 calling customer services is a joke. Been stuck in an automated loop for 15 minutes. I just want to speak to someone!

@O2 - I have had an ongoing dispute with you for a year. You have claimed I owe you money for a number I don't recognise. You customer "service" people have said you will investigate and contact me but haven't. Show me a contract, and I'll pay, don't and I won't. Simples.

@O2 what is wrong with your customer service? I cannot get hold of anyone and have had no phone for 5 days after you cut it off before my new sim has arrrived.

Since upgrading my phone with @O2 my signal has been awful! Is a coincidence, something to do with the Samsung S20 or just O2 being poor?!?! #annoying