O2

O2 Outage Report in Shenley, Hertfordshire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Shenley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shenley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Shenley, Hertfordshire, England 10/31/2025 02:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (27%)

    Internet (27%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Shenley, Hertfordshire, England

The most recent O2 outage reports came from the following cities: Hackney, London, Barnet, Uxbridge, Harringay and Camden Town.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomBarnet Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Shenley, England

Latest outage, problems and issue reports in Shenley and nearby locations:

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

  • love_kittyket Katherine Stephens (@love_kittyket) reported from Hillingdon, England

    Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

  • GillKirby Gill Kirby (@GillKirby) reported from Islington, England

    @O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!

  • LebbyE Lebby Eyres (@LebbyE) reported from Islington, England

    You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately

  • bukachef Fine Chef Damilola🥰 (@bukachef) reported from Harrow Weald, England

    @O2 dm pls. I have a problem

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

  • Claudiasabram Claudia Simms Abram (@Claudiasabram) reported from Islington, England

    @O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

  • SerbayOzcann Serbayy’ (@SerbayOzcann) reported from Hackney, England

    @O2 Whenever i got to Bournemouth im losing the signal on the beach straight away

  • SerbayOzcann Serbayy’ (@SerbayOzcann) reported from Hackney, England

    @O2 Your service doesnt work in Bournemouth lol

  • KevinWNewman Kevin Newman (@KevinWNewman) reported from London, England

    @ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

  • London_W4 Alastair Hilton (@London_W4) reported from Islington, England

    I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

  • Sheree_Kirby Sheree (@Sheree_Kirby) reported from London, England

    @O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

  • HowarthCharles Charles Howarth (@HowarthCharles) reported from Camden Town, England

    @JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.

  • Mr_Rafal Raf (@Mr_Rafal) reported from Hackney, England

    Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?

  • RoslynBriggs89 Roslyn (@RoslynBriggs89) reported from London, England

    @O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

  • GillKirby Gill Kirby (@GillKirby) reported from Islington, England

    @O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.

  • AlisonBurnsy Alison Burns 💃🏻💋 (@AlisonBurnsy) reported from Borehamwood, England

    @O2 I really need to speak to someone urgently im@trying to pay@my bill and it’s saying zero balance but I can’t call use my internet or text I need my phone and I can’t get through to anyone to sort it pls message me to help£

  • LebbyE Lebby Eyres (@LebbyE) reported from Islington, England

    Essentially @o2 treat everyone who wants to buy a phone under £200 outright like a potential fraudster. You can’t pay it off in store and they force you into a temp contract. Then make you wait hours on the phone and go via their fraud dept. Why? I’d love to know.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ellascurlycrown Ellas Curly Crown (@ellascurlycrown) reported

    So @virginmedia @virginhelp is there any intention of giving us north west Londoners any ACCURATE INFORMATION as to when this fault will be fixed. 3 days now working from home hotspotting my @O2 data! Not a happy customer #shockingservice

  • ailishsTARDIS A i l i s h M a y (@ailishsTARDIS) reported

    @O2 I have no signal and I’ve been signed out of iMessage

  • mfrdrums Mickey Richards (@mfrdrums) reported

    @O2 I have. Apparently my @SamsungMobile note 20 is not compatible with your service. I find that totally ridiculous. Wifi calls are not on the flagship model unless you buy from O2. This was not mentioned by o2 or Samsung at the time of purchase and I did ask both

  • KarenGTweets Karen G (@KarenGTweets) reported

    @SamsungUK @SamsungMobile Please make some smaller smartphones! It's getting particularly bad for women - almost impossible to find something that actually fits in your hand properly. I'm in pain from using the A41 and now @O2 are ignoring customers and refusing to exchange.

  • richard_goulden Richard Goulden (@richard_goulden) reported

    @O2 Thanks she is on pay monthly yet when she uses additional data we get charged more can someone help

  • Footballringo Ryan Grant (@Footballringo) reported

    @O2 why is it impossible to speak to customer support without an emergency reason

  • JamieKeddy Jamie Keddy (@JamieKeddy) reported

    @O2 Ridiculous that I can’t cancel my Disney plus subscription from Disney because it’s with O2. My O2 has no option to cancel. Your online agents are NEVER available. You won’t take calls unless it relates to fraud. How are exactly am I supposed to cancel this!!!????

  • samanth76967749 samantha potts (@samanth76967749) reported

    @O2 Yep we did it! By cats heck that was harder then it should have been! Was even told once you sold out you never ever restock! Think Jason needs a talking to haha! We got there though guys!

  • LeahDurbin6 Leah Durbin (@LeahDurbin6) reported

    @O2 you should be ashamed of yourselves. Poorest customer service from a mobile company ever.

  • chmiel3678 Samcham Jamachama (@chmiel3678) reported

    @O2 The worst costumer service i have ever experienced. The o2 repair team lost my phone 3 weeks ago and I am still waiting for the replacement. have been contacting them every day and every advisor lie and promise me solving case/call back/ sending replacement.