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O2 Outage Report in Shenley, Hertfordshire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Shenley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shenley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Shenley, England

The most recent O2 outage reports came from the following cities: Wembley, Hemel Hempstead, Uxbridge, Greenford, Wealdstone, Hackney, Barnet, Enfield Town, Muswell Hill, Bushey, Hatfield, St Albans, Harringay, Waltham Forest, and Camden Town.

CityProblem TypeReport Time
Wembley Internet 1 day ago
Hemel Hempstead Internet 5 days ago
Uxbridge Phone 6 days ago
Greenford Phone 6 days ago
Hackney Phone 10 days ago
Barnet Phone 14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Shenley, England

Latest outage, problems and issue reports in Shenley and nearby locations:

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

  • LebbyE
    Lebby Eyres (@LebbyE) reported from Islington, England

    You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately

  • AledSmith
    Aled Smith (@AledSmith) reported from Camden Town, England

    @O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

  • SerbayOzcann
    Serbayy’ (@SerbayOzcann) reported from Hackney, England

    @O2 Your service doesnt work in Bournemouth lol

  • HowarthCharles
    Charles Howarth (@HowarthCharles) reported from Camden Town, England

    @JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.

  • GillKirby
    Gill Kirby (@GillKirby) reported from Islington, England

    @O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!

  • LebbyE
    Lebby Eyres (@LebbyE) reported from Islington, England

    Essentially @o2 treat everyone who wants to buy a phone under £200 outright like a potential fraudster. You can’t pay it off in store and they force you into a temp contract. Then make you wait hours on the phone and go via their fraud dept. Why? I’d love to know.

  • Mountie31
    Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Tottenham, England

    @O2 You have had this problem for the last 20 years doubt a self help guide will work. Ive made several complaints so end of contract I will be looking for a new service provider ...

  • love_kittyket
    Katherine Stephens (@love_kittyket) reported from Hillingdon, England

    Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

  • GillKirby
    Gill Kirby (@GillKirby) reported from Islington, England

    @O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

  • Mr_Rafal
    Raf (@Mr_Rafal) reported from Hackney, England

    Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?

  • SerbayOzcann
    Serbayy’ (@SerbayOzcann) reported from Hackney, England

    @O2 Whenever i got to Bournemouth im losing the signal on the beach straight away

  • aydenwilsonHE
    Ayden Wilson (@aydenwilsonHE) reported from Hackney, England

    Anyone else lost @O2 signal?

  • London_W4
    Alastair Hilton (@London_W4) reported from Islington, England

    I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

  • bukachef
    Fine Chef Damilola🥰 (@bukachef) reported from Harrow Weald, England

    @O2 dm pls. I have a problem

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

  • Claudiasabram
    Claudia Simms Abram (@Claudiasabram) reported from Islington, England

    @O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

  • JohnDWebb
    John Webb (@JohnDWebb) reported from London Colney, England

    @Stephen_Neal @O2 It’s the same with @NatWest_Help - their URL is ‘nwolb’ to login and check stuff. Surely these big companies should be leading by example?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • BMRT59246329
    BM_MRT 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@BMRT59246329) reported

    @lauramcgowan1 @O2 Only just got in. I never use the app and didn’t even know about greggs thing. Prob best i don’t tbh 🫃

  • traceyd89384762
    tracey davies (@traceyd89384762) reported

    @O2 the site has been down all day, impossible 😡

  • velodrome100
    Velo Drome (@velodrome100) reported

    @O2 I have been with O2 since Cellnet days. I have paid off my contract today and moved to @EE. Two reasons: O2 coverage is dreadful these days (even in a major city), and O2 Priority has become a waste of time. Poor offers these days and often impossible to log in to. Bye 👋🏻

  • xJustBelieve
    Paul Miller (@xJustBelieve) reported

    @BandWRothwell @Nellywivdabelly This is bullshit & **** @O2, contract ends, am gone

  • AlisonCarrick1
    Alison Carrick 🕷 😷💙 🇺🇦 FBPE #JohnsonOut (@AlisonCarrick1) reported

    @O2 I have no idea how you’ve managed to sell even one ticket, I’ve been refreshing the page since this time yesterday and not once seen a message other than “we are aware of the problem and are investigating”. Shocking that you didn’t handle this better.

  • bexxlousee
    Rebecca Jeffs (@bexxlousee) reported

    @O2 What a joke @O2! Absolutely shocking service

  • MBookham
    Mike (@MBookham) reported

    @O2 This is a lie. I have been sat in front of my laptop since they went on sale refreshing my browser every 10 second and you site has been down the whole time!! Just come clean.....

  • GrumpyNige
    GrumpyNige MBE 💙 (@GrumpyNige) reported

    @O2 @virginmedia Your mobile network between Salisbury & Amesbury is 💩. Even when lucky enough to get 4G your data capacity is poor and contention rates appalling! Is this going to improve or am I just suffering as a Virgin customer piggy backing?

  • MissLeanneD
    Leanne Davies (@MissLeanneD) reported

    @O2 How have you sold out when the app and website were down? Makes no sense that

  • xJustBelieve
    Paul Miller (@xJustBelieve) reported

    @Mamamia722 @Joecurry42 Too good to be true - countless posts like this - the scammers are to take advantage of ******** up that is @O2