O2 Outage Report in Hillingdon, Greater London, England
Why is my O2 service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in Hillingdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hillingdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at O2
O2 is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (40%)
- Internet (32%)
- Total Blackout (21%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Hillingdon, England
The most recent O2 outage reports came from the following cities: Kingston upon Thames, Hammersmith, Maidenhead, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, Barnet, Kensington, Bushey, Hounslow, Chesham, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames
|
Wi-fi | 2 days ago |
|
Hammersmith
|
Internet | 4 days ago |
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Hammersmith
|
Internet | 5 days ago |
|
Maidenhead
|
Internet | 6 days ago |
|
Wembley
|
Internet | 7 days ago |
|
Hammersmith
|
Internet | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hillingdon, England
Latest outage, problems and issue reports in Hillingdon and nearby locations:
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Nasira (@NasiraKasmani) reported from Maidenhead, England@O2 unbelievable service from the #CustomerService agent today, so rude lady called Ambreen kept speaking over me. Unacceptable that staff have the audacity to speak to customers in such a manner and instead of resolving an issue escalate it to another level. Who do I complain to
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Tim Cawte (@timlimbim) reported from Maidenhead, EnglandWow @O2 honestly cannot believe how poor your service was this evening. Incompetent advisor with seemingly unusable (almost useless) systems. #complaint #poorservice
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Damian Davis (@DamianPDavis) reported from Spelthorne District, England@paddyguy51 @Ker_Anderson @Phonemast Do your self a favour and swap to a network that actually works, i.e. anyone but @O2
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لويد سا (@iLloyd_Sa) reported from Hammersmith, England@o2 can you fix your network in @westfeild #London as I’ve tried to FaceTime my mom more than 50 times the calls have been dropping all the time its sucks paying almost £90 pcm and you don’t get basic networks. Not a happy customer anymore.
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Hope Fashion Stylist (@HopeVonJoel) reported from Wandsworth, England@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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Holly ✌🏼 (@hpatterson91) reported from Kensington, England@O2 I always have signal and 4g problems in london. I have 1 bar and intermittent 3G at all times in my house in Clapham it’s so frustrating !!
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Abigail Brady (@abigailb) reported from Wandsworth, England@O2 Hi, i’m not an idiot - I’m a software engineer - I know it didn’t come *from* you. Nonetheless it was relayed *by* you. It shouldn’t have been, because you shouldn’t accept text messages for relay that appear to be from banks unless you can verify that they really are.
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utterlee (@LeeButterley) reported from Brentford, England@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Aik Saath (@AikSaath) reported from Slough, England@sabia_hussain @SEGROplc @O2 SEGRO have checked to see if the theft was on the estate itself. We'll see the young people right - just thought it might be worth reaching out to our 'bigger cousins' to see if they could help. Good to hear they didn't find anything in your car. 👍
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Neil Nutbeam (@NeilNutbeam) reported from Hillingdon, England@O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish
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لويد سا (@iLloyd_Sa) reported from Brentford, England@o2 can you fix your network in Westfield as I’ve tried to FaceTime my mom more than 50 times the calls have been dropping all the time its sucks paying almost £90/Month and you don’t get basic network coverage inside the mall. Not a happy customer anymore.
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Jane Slade (@Retiremove) reported from Wandsworth, England@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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Steve Hodgson (@SteveHodgson1) reported from Merton, EnglandWow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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John Sheppard (@johnsheppard71) reported from Chalfont Saint Peter, England@O2 I am an o2 customer for over 20 years ,I am not happy that I am due for an update and you cannot compete with other companies. Where is the loyalty to your customers .
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Eddie Clarke 🐝 (@eddieclarke96) reported from Wandsworth, England@SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei
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Stella Leung (@StellaWYLeung) reported from Wandsworth, England@SkyHelpTeam My 4G network on @O2 is MUCH faster than your broadband service, when you promised to give me 17mbps. This has been happening for the past weeks.
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لويد سا (@iLloyd_Sa) reported from Hillingdon, England@O2 It’s doesn’t help!!!!! It’s getting frustrating day by day been with @02 nearly 7 years and it’s getting worst day by day. No proper coverage. There’re much better network providers in the U.K. that provide better network and customer services it’s time to make a change!!!!!!!
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Holly ✌🏼 (@hpatterson91) reported from Wandsworth, EnglandExplain to me @O2 how I can have 4g at the top of an Italian mountain range but can’t even get phone signal in Clapham...
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Alex Murray (@alexmurray12) reported from Hillingdon, England@O2 I now have no data signal at home, I’m having to piggy back off an EE signal from someone else’s phone, why does this keep happening! #o2
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Lynsey White (@LynseyWhite2) reported from Wandsworth, England@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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🤔 (@WhyNotts_) reportedJust wanted to thank the staff member at @o2 #victoriacentre for their help this morning 👍 He was friendly & patient, got my problems solved & reassured me that I can return if necessary. Excellent work 👍
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Simon 🏴🏴 (@SimonTheDude21) reported@O2 I would if I was a customer, however the company I am with do run of the o2 line if that makes any differance?
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Ashley Ives (@AshleyIves6) reported@O2 hellooo worst network never
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Erika Sage (@SageErika) reported@O2 O2 you have made massive errors on my account (not applying o2 travel correctly) and are planning on charging over £300 + VAT - I have made numerous phone calls and your staff admit the error and say they will resolve it but don’t - I am very very concerned.
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Not Leonie Hollings (@altimepanicpark) reported@O2 These all say that they are temporary issues but it’s been like this since atleast when I moved in September I get better signal at my uni which is in the middle of nowhere
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dan matthews (@danmatt99457110) reported@RutlandRex @EnglandRugby @O2 Malins has been awful for England, struggles in defence and australia have some huge ball carries no surprise with him im afraid
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Liam Pearson (@powpowpeo) reported@O2 @o2businessuk Absolutely appalling customer service from your business team! In your York store with my mother to upgrade to a business account, after being on hold to your referrals team for over 30 minutes, they just hung up the phone. Nearly 2 hours there and no phone!
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OJ (@Olliejames90) reportedAnyone had it where your phone loses signal and 4G and it never comes back? Had no 4G for a few days and now the network has gone entirely. Reset it, took the sim out, did all the different settings. No cigar. Any ideas? @O2
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Ashley Ives (@AshleyIves6) reported@o2 Hi I’m so pissed of 1st you cut my phone off completely after I called about makeinh the payment today 2nd I have payed my bill and still not working it’s a joke really !! I can’t call o2 because you have cut of my phone it’s a absolute joke
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Chris nugent (@Cnugent84) reported@O2 so I tried to give you my new card details because my old one is about to expire on my auto top-up. No option to do it anywhere on myo2 and your customer care team said they can't do it. Do you not accept payment for your services anymore?