O2 Outage in Barnet, Greater London, England

@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g

Seriously @O2 literally just taken out a contract with them and already worst service!!! Phone hasn’t arrived and was supposed to last Friday, only to find out it was sent back. Now I have to wait til they receive it and reorder another one.

@O2 hi, this morning I ordered a case from your website and it said there was a problem, but my card provider is saying the payment has gone through. Can you confirm whether this was the case or not? Thanks

@chellemccann @FitBits_ @O2 I have been trying to top up my phone for the las 3 hrs with no success - i believe their system is down, quite annoying!

@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.

@O2 it’s been three weeks now and very poor customer service no response???

@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?

@O2 Yes I’ve had the iPhone since the 3G and never had this before

@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.

@O2 You have had this problem for the last 20 years doubt a self help guide will work. Ive made several complaints so end of contract I will be looking for a new service provider ...

@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people

@Stephen_Neal @O2 It’s the same with @NatWest_Help - their URL is ‘nwolb’ to login and check stuff. Surely these big companies should be leading by example?

@O2 having bad experience with o2 service after 15 year 😡😡😡

Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic

@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.

@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?

Anyone else lost @O2 signal?

@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

@O2 how come i can get a phone signal under the Thames on the Jubilee line but zero signal on Shooters Hill, SE18?

@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.

@O2 @Turrallify Support accounts suck at reading 99% of the time

@O2 why is there no way to speak to a human? My new SIM card is not working and I cannot get help anywhere.

Love that I contacted @O2 today to ask for upgrade help... told them I'd seen a better deal with another provider and he told me to leave o2, good customer service there

@O2 why are u completely impossible to contact? Why do you not respond to anything? Why does your call centre hang up on every option? Why can’t I speak to a person? Why are u so utterly infuriatingly useless. Why can’t I get any customer service? Why do I have to resort to this?

@O2 do you have a phone number so I can speak to someone about an order?? I'm going round in circles on your website trying to find help!

@O2 It’s ok they have offered me £30 for my inconvenience, hopefully some local charity would like to take this £30 off my hands. £30 for being given horrendous customer service and incorrect pricing. That £30 will be given to someone who will appreciate it.

@O2 I’ve been trying to get through to damage cover to claim on my insurance but it boots me out the IVR every time. Your website says call 202 I do that and I never get through to anyone. Please point me in the right way before I log a complaint.

@O2 calls are recorded for quality and training purposes *unless they offer you incorrect prices and speak to you like ***** but other than that calls are recorded to make them look good. Absolute shambles of a company. Fancy 3 more contracts @virginmedia

@O2 trying to contact your support team and the service keeps disconnecting me. Trying your messaging service cannot get through. I have a question about my recycling and nobody to answer!

@O2 why does you’re automated service keep cutting me of telling me I can only spray to someone about a post or stolen phone? I want to spray to an advisor not a ******* computer!