O2 Outage Report in London, England
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The latest reports from users having issues in London come from postal codes EC1N , SE14 , NW6 , SE13 , SE23 and SE1 .
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in London, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (42%)
- Internet (31%)
- Total Blackout (22%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near London, England
The most recent O2 outage reports came from the following cities: Hammersmith, Wandsworth, Greenford, London, Paddington, Wealdstone, City of London, Croydon, Hackney, Barnet, Bromley, Enfield Town, Kensington, Poplar, and Muswell Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 2 days ago |
|
Wandsworth
|
Internet | 3 days ago |
|
Greenford
|
Phone | 4 days ago |
|
London
|
Total Blackout | 4 days ago |
|
Paddington
|
Phone | 4 days ago |
|
City of London
|
Phone | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Jord (@jordanharris86) reported from Poplar, England@O2 hi, this morning I ordered a case from your website and it said there was a problem, but my card provider is saying the payment has gone through. Can you confirm whether this was the case or not? Thanks
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Tom Mytton (@TMytton90) reported from Wandsworth, England@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Jay S. (@J5752x) reported from Paddington, EnglandWent to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
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Patrick Keyte (@PatrickKeyte) reported from London, England@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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siege (@siegeism) reported from London, England@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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María (@Maria__RG) reported from East Ham, England@chellemccann @FitBits_ @O2 I have been trying to top up my phone for the las 3 hrs with no success - i believe their system is down, quite annoying!
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Stephanie Bennett (@StephsBubble) reported from Ealing, England@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Stephanie Bennett (@StephsBubble) reported from Ealing, England@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Aled Smith (@AledSmith) reported from Camden Town, England@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.
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Ari Gork (@arigork) reported from Barnet, England@EE following up on the bad signal in the area I now stay in, can’t even have a call while walking in the neighbourhood, I may have to make a drastic decision and move to @O2 I’m in a 12 month contract so what are the cancellation terms if you can not provide a reliable service?
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪 (@Mountie31) reported from Tottenham, England@O2 You have had this problem for the last 20 years doubt a self help guide will work. Ive made several complaints so end of contract I will be looking for a new service provider ...
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Yasir kiani (@yasirkiani22) reported from East Ham, England@O2 having bad experience with o2 service after 15 year 😡😡😡
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KB_UK (@kieranbowley) reported from Bexleyheath, England@O2 Sadly I am an enterprise customer. Any idea when they are going to be available?
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Yasir kiani (@yasirkiani22) reported from East Ham, England@O2 it’s been three weeks now and very poor customer service no response???
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Steve Depeare (@depeare) reported from Ealing, England@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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siege (@siegeism) reported from London, England@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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John (@saps_JP) reported from Stratford, EnglandSeriously @O2 literally just taken out a contract with them and already worst service!!! Phone hasn’t arrived and was supposed to last Friday, only to find out it was sent back. Now I have to wait til they receive it and reorder another one.
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hedara (@hedaramusic) reported from Hammersmith, England@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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David (@daveya90) reported from Wandsworth, England@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Shane Pender (@silverback1809) reported from Bromley, England@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Hill 8️⃣ (@teamhill888) reported@O2 Apparently the helix case that has been sat with back office not been worked on - the complaints team have advised it will be deadlock if not actioned. They do not understand why this hasn’t been sorted and can’t provide a response to when. Disaster, 20years a customer
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Tolkienista 37 (@Tolkienista3) reported@_ItsTitch @larry_traynor1 @O2 Yes, been with them for years too, their customer service was great and dependable......not anymore. Very disappointing.
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Robert McGimpsey (@RobMcGimpsey) reported@O2 Thanks - that's the one that doesn't show "My Account"! No one seems able to fix it.
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Julie (@Juliebirch1210) reported@TamerUK_ @O2 I had to have a new 5g sim as the mast issue wasnt letting the phone work for 6 weeks put the 5g Sim card in the phone is now working thank you @O2 for diverting me to facebook customer service the phone is now working after 6 weeks of not recieve calls or texts or outward calls.
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StavNico 🇨🇾🏴 (@StavNico) reported@O2 @AdamTakacs13 Adam. You have 30 days to leave O2 & move networks. You do still have to keep paying for the phone. Just get a new phone on a new network and sell your current phone and use that to pay it off. I changed last night and moved to Voda. You can take your number too.
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nicolas anderson (@nicolasanderso1) reported@_ItsTitch @O2 Absolute shite horse company. Customer service is shocking to say the least. And to top it all off you get scammed by one of the operators!!! That’s why I ported my numbers out and left. Got a better deal and English speaking operators
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Adam Rayner (@Arayner9) reported@_ItsTitch @O2 I did this and they tried to charge me to terminate my handset instead. Clueless.
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🔥Cropped🔥🇩🇪 (@NoCroppedOK) reportedO2 might be the worst most indian company in the world you cannot tell me that you are putting me through 3 indian woman und 1 AI all to tell me that i have to be a business to have a ******* static IP, all this robbed me of 30 min of my ******* time @O2 thx for nothing
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Neil Hastie (@neily_boy72) reported@O2 @tescomobile 1 Bar and been like this for last 5 years, when will you upgrade the signal in EH21 8RD 😩😩😩
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StavNico 🇨🇾🏴 (@StavNico) reported@KatiePaine5 @O2 I got an email from them yesterday regarding this change. You can cancel your airtime within 30 days when they inform you of this change. So I called and got my PAC number. Surprisingly it took only 5 minutes to do this. You do still have to keep paying for the phone.