O2 Outage Report in London, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in London come from postal codes EC4R, SW4, WC2 and SW8.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 12: Problems at O2
O2 is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (26%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near London, England
The most recent O2 outage reports came from the following cities: Tower Hamlets, London, Catford, Croydon, Hendon, Harringay, Ealing, Streatham, Bermondsey, East Ham, Hampton, Lewisham, Woodford Green, Fulham and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Wi-fi | |
| London |
Phone | |
| Tower Hamlets |
Internet | |
| Catford |
Internet | |
| Croydon |
Internet | |
| Hendon |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???
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fiono
(@ksjsowhat) reported
from
Barnet, England
@O2 I made an order on the 27th of October and it’s still not in process, I absolutely need the phone I ordered within two weeks, could you help me please ?
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Federica Parise
(@cityposer) reported
from
Kensington, England
@O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2
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NAIJA BOI
(@MANLIKENAIJA) reported
from
Islington, England
@O2 APP AND WEBSITE DOWN SINCE 9:58AM !!! YOU PEOPLE OWE ME MONEY !!! IMMA FIND A WAY TO SUE YOU 🙃🙃🙃
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
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Richard 🏳️🌈 (he/him)
(@Paul___SW18) reported
from
Wandsworth, England
Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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Robert Balaam
(@RobertBalaam) reported
from
Wandsworth, England
.@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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fiono
(@ksjsowhat) reported
from
Paddington, England
@O2 anything you can help with?
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David T Kinnear
(@dkinnear) reported
from
Camberwell, England
@O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍
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A dollop of kindness
(@Pretty_Gorge) reported
from
City of London, England
@creditkarma Tried the link and there’s no live chat option. Can you please help to avoid my @O2 mobile phone account being used fraudulently!!! #creditscore #poorcustomerservice #fraud
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Savio
(@savio_metal17) reported
from
Brentford, England
@O2 I can’t get the Amazon prime offer. Please help
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Robert Balaam
(@RobertBalaam) reported
from
Wandsworth, England
@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Peter Ives
(@peterives50) reported
from
Enfield Lock, England
@O2 Happy Monday to everyone but O2 who still can't sort out my text and calls problems after at least a month 😡
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Brett
(@brettriot) reported
from
Camden Town, England
@O2 I accidentally used my priority access for o2 venues when I didn’t mean to, can you help me get it back?
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
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The Guv'nor
(@Payney26) reported
from
Bromley, England
@O2 3 weeks plus I have been having literally no service in my house! I have been with you over 26 years and never had a problem. Your site says there may be a problem with a mask and your engineers will probably already be on it! 3weeks are they on day rate? Help please
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Federica Parise
(@cityposer) reported
from
Brentford, England
.@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?
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Lord Bartlett-Davis
(@BartlettDavisUK) reported
from
Kensington, England
Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD
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Robert Balaam
(@RobertBalaam) reported
from
Southall, England
@O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!
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John Francis William Apted
(@SwissFrankIsGon) reported
from
Kensington, England
@O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Alan
(@ABrunyee) reported
@ManDenis @O2 @ManDenis you're not alone. After repeated attempts to get a response, I was finally given a number to call fraud team on. I rang hoping the nightmare might be over, and got "This number is not in service". They don't seem to realise how much anxiety this wall of silence causes.
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CLΔRKE
(@clarkegable) reported
@O2 I am happy to say I will be leaving your terrible and inefficient customer service in the new year!
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RICHARD W SAGAR
(@richardwsagar) reported
What’s wrong with @O2 in Manchester, M24 postcode. The coverage and signal quality has been rubbish for weeks now. Call quality is poor, never mind data download!!!
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Alan
(@ABrunyee) reported
@TomRothery @O2 Exactly the same thing happened to me, also not an O2 customer. Reported 32 days ago now, still nothing but threatening letters, despite repeated desperate attempts to get a response from fraud team. So frustrated!
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Megan katy
(@megankaty95) reported
I’m in my house, HOW IS MY SIGNAL BAD. Best thing about going into 2022 is my contract with @O2 ending
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Paddy The Baddy
(@theufcbaddy) reported
@O2 Your customer service over the phone is outrageously bad I got buttoned twice before I finally got put threw to someone in South Africa who couldn’t connect me to a manager for 24-48hrs are yous for real? Been with o2 10 years & still don’t get a push off the side! Disgrace
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Jess Packer
(@JessPacker5) reported
@O2 when is your fraud team going to respond to my 5 phone calls, 3 e-mails, 1 shop visit and a Managers call back that never came. My daughter has no new phone for Christmas do you even care? #CustomerService #Worsteverseen
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PPAUK
(@ppauk) reported
OMG how inept are @O2 called re network issues and trying to get hold of them most of today only to be told "there is a fifteen minute wait"! and then cuts you off 😤 Shocking service, shocking support!!! Have totally had it with @O2 VIP service my foot
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paul mcmillan
(@paulmcmillan19) reported
@O2 I have been on chat once today. And 2 x phone calls and been cut off by yoursleves3 times - wasted 2 hours of my life and you cut me off what kind of service is this you give people ?
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RICHARD W SAGAR
(@richardwsagar) reported
@O2 Tried all the suggestions and no difference, still very poor. I’m around 500m away from the mast with no obstructions and only have one bar showing on the signal strength!!!