O2 Outage Report in London, England
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The latest reports from users having issues in London come from postal codes EC4R, RM11, SW17, NW6, SE21, SW20, W9 and W4.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in London, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (60%)
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Internet (19%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near London, England
The most recent O2 outage reports came from the following cities: Croydon, Bushey, London, Southwark, Islington, City of Westminster, Colindale, Poplar, Preston, Wandsworth, Wembley, Lewisham, Harringay, Bermondsey and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Phone | |
| Bushey |
Wi-fi | |
| London |
Internet | |
| Southwark |
Phone | |
| London |
Internet | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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MSYENHA
(@MSYENHA) reported
from
Wandsworth, England
@O2 is the most shit network ever! Their customer service don’t even know the rules of the company! Never going back on o2 again!
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sam fowler
(@samfowler) reported
from
Camden Town, England
@O2 where’s my crap donut offer a la @VodafoneUK been with you since Genie days....
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Lyndall
(@LyndallAnn) reported
from
Ealing, England
One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.
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Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
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Carol mcCallum
(@Downtonres) reported
from
Lambeth, England
@BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff
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🖤 Kate 💛 Ne0nnet 🖤
(@Ne0nnet) reported
from
Croydon, England
@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
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Colin Shaw
(@ColinShaw_CX) reported
from
London, England
Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
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Owura kwame
(@Y_Dollars) reported
from
East Ham, England
I can't make or receive calls for the past one hour @O2 try and fix this asap!!!
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Jonathon
(@coffeemadman) reported
from
City of London, England
@O2 Er slightly concerning that I recycled a phone with you and you have updated the offer saying you received a *different* phone when I’ve never owned that phone at all.
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James Miller
(@jameskibwe) reported
from
Stratford, England
@O2 Two weeks at least. Slow speed, but worse, the connection dropped today too, even though I was still on the O2 network, but service stopped momentarily anyway and this threw a spanned into the works at a delicate moment online.
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steve the taxi
(@stephenhdg) reported
from
Ilford, England
@lennythepen @O2 I just changed from EE to 02 worse thing I ever did there network and coverage are rubbish cant hold a conversation on the phone with out it dropping out
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marc foley ⚒
(@marcwhufc) reported
from
Barnet, England
@sally290718 @O2 @02 I’m phoning them back tomorrow and doing that shit service though xx
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marc foley ⚒
(@marcwhufc) reported
from
Barnet, England
@o2 your service has been shocking nearly 2 weeks and my daughters Apple Watch for Xmas not here. Now by all accounts best to start the order again as will be quicker and wait a week for deposit to be put back in my account 🤬 look at your dm’s I’m in them 2 replies so far 🙄
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Jody Randall Esq.
(@jodyrandall) reported
from
Walthamstow, England
@O2 Please don’t tell me this mast is still not fixed. Again sat at Liverpool Streets Station with full service and 4G and nothing happening on phone full stop. Time to accept that coverage here is not good enough.
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logan
(@loganwicke) reported
from
Lambeth, England
@O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..
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Jessica ♡
(@jessicao96xx) reported
from
Bexleyheath, England
@O2 @2SRW2 This still isn’t fixed. You are offering no sort of compensation. My phone has not worked for almost a year. Time to seek legal advice as I am paying for a service and not receiving it!
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Omar Sheikh
(@omar_sheikh) reported
from
Lambeth, England
@O2 Worst. Network. Ever.
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shezza_bezza 🌙☀️Coldplay are back wohooo 🌙☀️
(@vodaka_orange) reported
from
Hammersmith, England
@O2 I’m treating myself to a Apple Watch because it’s my birthday next month and the offer ends next Thursday 🤣 plus I deserve it, putting up with rude people and getting sat on/licked/beaten up by my niece hahaha
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Tommy Pickles
(@DJTommyPickles) reported
from
Camberwell, England
@O2 literally the worst customer service from a mobile phone company ever, truly a disgrace, avoid if you can!
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mark cording
(@sparkloaf26) reported
from
Barnet, England
@O2 when are u gonna fix the blooming mast in edgware it's been days without signal
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jan Harvey
(@janharveyjh) reported
@O2 I have been trying to speak to a real person for 4 weeks now no luck. Live Chat cut me off several times. I have no signal indoors and have to go into my garden to make or receive calls. Checked network coverage. Has anybody had any success talking to someone at O2?
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Matt Philpott
(@Matt__Philpott) reported
@O2 I have had no phone or data signal for nearly an hour! What is going on!!!
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Mark Jones
(@MJJ83) reported
@MarkEvansO2 @O2 still no closer to resolving the problem of you damaging my credit score and not providing the product ordered. Disgraceful behaviour and seemingly don’t care about the affects of individuals by these actions
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Mark Jones
(@MJJ83) reported
Ironic that no one at @O2 can pick up the phone and call a customer in distress @MarkEvansO2 @LutzSchueler
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Tony Torrado
(@A7T7) reported
@O2 it’s impossible to get through to someone. Tried the app, messaging service and phone. Knock back every avenue. How do I speak with someone!? #CustomerService #o2
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H1TMAN
(@kyletoolebox) reported
from
Scarborough, England
@O2 your service is shocking, Iv paid my bill but I can’t contact anyone within 24 hours until then finally can be arsed to sort my service!
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Gary
(@gjtaylor69) reported
@O2 O2. Genuinely I have never experienced such poor customer service as this last week. Trying to take out a contract I have been on hold, cut off, assured I would receive call backs that never happen. For a communication company you are utterly incapable of communicating.
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Jane Redhead
(@ageingOUstudent) reported
@O2 I am trying to contact someone to actually talk to live about changing contract sim. Automated phone keeps telling me to go online and then cuts me off messenger thing isnt working either Any help is appreciated, thank you
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Richard Stanton
(@Mr_Harlequin) reported
@O2 I am trying to use the Odeon cinema offer and constantly get a message saying “Sorry there was a problem with your request. Please try again later”. Please advise what I can do to get this offer. Thank you.
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Sophie Newton
(@Sophie_newton) reported
@O2 hi can someone help me via dm as I can’t make calls as the 5g sim you’ve given me isn’t working