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O2

O2 outages and service status in Merton, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Merton, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • 40% Internet (40%)
  • 20% Total Blackout (20%)
  • 20% Wi-fi (20%)
  • 20% Phone (20%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Merton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Merton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Merton, England

The most recent O2 outage reports came from the following cities: Hammersmith, Richmond, Teddington, and Croydon.

CityProblem TypeReport Time
Hammersmith Internet 9 days ago
Richmond Total Blackout 16 days ago
Teddington Phone 24 days ago
Hammersmith Wi-fi 29 days ago
Croydon Internet 30 days ago
Croydon Internet 1 month ago

Community Discussion

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O2 Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • princess_knicks
    princess knickers (@princess_knicks) reported from Lambeth, England

    @O2 want to cancel my Disney+ sub that I got through you. Gone to myo2 and…no idea…

  • fbateallthepies
    Dowsey (@fbateallthepies) reported from Wandsworth, England

    @O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2

  • BartlettDavisUK
    Lord Bartlett-Davis (@BartlettDavisUK) reported from Kensington, England

    Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD

  • SallyGilchrist1
    Sally Gilchrist (@SallyGilchrist1) reported from Wandsworth, England

    @O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?

  • Nicolanoodle
    Nicola Fish 💙 (@Nicolanoodle) reported from Richmond, England

    @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

  • NeedMoreTea
    Robert Valentine (@NeedMoreTea) reported from Kensington, England

    @O2 I get masts break down etc, but two weeks is quite a long time.

  • MartinCox0155
    Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

  • richardmorrisuk
    Richard Morris (@richardmorrisuk) reported from Richmond, England

    Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

  • THE_COLSON
    Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • poundland_thor
    Chris sweet (@poundland_thor) reported from Richmond, England

    @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

  • SLushCCool
    Darren C (@SLushCCool) reported from Croydon, England

    @O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.

  • JosephS65112253
    Joseph Sweeney (@JosephS65112253) reported from Sutton, England

    @O2 I went on hoilday to resort never turned on my data , only to come home to a bill for data, contacted O2 tobe told I should let them no if you I go on holiday I need to let no , what crap really unhappy do use O2 please people don’t use this company

  • daveya90
    David (@daveya90) reported from Wandsworth, England

    @O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead

  • spillanemary
    mary spillane (@spillanemary) reported from Wandsworth, England

    @O2 what on earth? A mast down last week. Today another bloody mast down. You’ll update me when? AUGUST 27?! time to switch

  • DaveMcGuane
    Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?

  • Peachey_79
    Charlene (@Peachey_79) reported from Wandsworth, England

    My mum is vulnerable and can’t use the internet... she needs help @O2

  • marshallb60
    Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • Peachey_79
    Charlene (@Peachey_79) reported from Wandsworth, England

    @O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....

  • JPaulG
    JPaulG 🐼 😷🧋 (@JPaulG) reported from Lambeth, England

    @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

  • ruthie82
    Ruth Maurice (@ruthie82) reported from Merton, England

    @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • PlayerLabCoach
    Coach A (@PlayerLabCoach) reported

    @O2 signal used to be top tier! Since teaming up with @Virgin it’s probably time to leave. It’s awful!

  • MissParisRenee
    Yuri パリ🇩🇲🇱🇨 (@MissParisRenee) reported

    @O2 what is going on with your signal, it's always bad, but the last few days have been horrendous, 1-2 bars max even outside of the house!

  • zeeplamer
    Zee Palmer (@zeeplamer) reported

    @MissNads22 @O2 @EE claim to be the best network, if not because I have a broadband at home, people would have thought I live up in the mountains and had to go outside to get a network 😭

  • j_macgeever
    Jordan J MacGeever (@j_macgeever) reported

    @DelBoy80s @EnglandRugby @O2 Facts. **** him off

  • JohnnyFocal
    Jon Thompson (@JohnnyFocal) reported

    @O2 Well, literally, I don't have any data throughput virtually nowhere around the whole of central London, around Soho, Covent Garden, Bloomsbury, King's Cross. And it's not my iPhone and it's not the settings, because I have three iPhones, all with different services from Vodafone, EE, 3, and yourself. Oh, and also Giffgaff, which is on the same network as yours, but Giffgaff always seems to work. Weird that. So either you've completely throttled my data to zero, which is odd considering I'm on the ultimate package, or the service just doesn't work in central London. See if you can fix it.

  • ALADDIN_1978
    ALADDIN_1978 (@ALADDIN_1978) reported

    @O2 Problem fixed 7:30 pm , problem identified 7 pm . Everything is ok.

  • NRose_N5
    N Rose (@NRose_N5) reported

    @O2 your service is terribly poor and slow nowadays, & the amount of same complaints I’m seeing about you is quite shocking!

  • dralhubb
    Alasdair Hubbard ⚫ (@dralhubb) reported

    @TheHewman @EnglandRugby @O2 You might need to have someone help you, it has some big words like "and" and "it"

  • Shammoz
    Shammoz (@Shammoz) reported

    @missingSanremo @O2 I wouldn';t hold our breath. New sim received 10 days ago, wont activate.. they are next to USELESS and really have Zero customer care. Cancelled it, going to gifgaff.

  • lonitaDelCrocs
    Lonita (@lonitaDelCrocs) reported

    @JohnnyFocal @O2 I was in Covent Garden on a Saturday morning. Zero signal, I am with EE which claims to have “England’s best mobile network” - my @ss