O2 Outage Report in Merton, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Merton, Greater London, England
The most recent O2 outage reports came from the following cities: London, Merton, Hammersmith, Ealing, Hayes, Hackney, Epsom, Caterham, Oxshott, Croydon, City of Westminster, Feltham, Southwark, Walton-on-Thames and Cobham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Phone | |
| Ealing |
Phone | |
| Hayes |
Internet |
Community Discussion
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O2 Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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Arturo Avalos Torres
(@aavalostorres) reported
from
Stratford, England
@O2 I would love to, specially cuz your phones are unlocked but I made a huge mistake by signing a contract with EE, wrong network
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
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Katie Hobden
(@KtHob) reported
from
City of London, England
Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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عقيل العقيل
(@AkilAlakil) reported
from
Poplar, England
@O2 @bluebear2207 H2, 2019 almost there. You should live up to your promise. Otherwise we will never trust you.
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Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
Worse customer service @o2 I give up!
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Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Rachel Winn Casting
(@RachelWinnCast) reported
from
Redhill, England
@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Paula
(@MissPaulaGreen) reported
from
Camden Town, England
@O2 I have noticed that the WiFi is not working in 2 locations today 👀🤨
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Zenwork
(@Zenwork21) reported
from
Poplar, England
@O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ashleigh.☮
(@ashleighsaidso) reported
@O2 currently experiencing no signal and can’t get through to anyone to find out what’s going on and no issues showing on the service checker... can you help?!
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Deborah
(@deborah_bowie) reported
@O2 Email sent to the email address as per customer service advice. No communication from that department to say they have it until I call 3 days later. Again despite my request yesterday no confirmation that email has been received.
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paul1960g
(@paul1960g) reported
@O2 I had nothing but problems trying to get through to customer services using the number on a letter I was sent. However, I have spoken to someone but that doesn't change the fact that ease of contact is poor.
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TruthSeeker
(@TruthSe32543159) reported
As an O2 user due an upgrade was offered iphone 11 15GB for £42.64 a month over 36 months, then went to U Switch for a comparison and surprised to see this offer online iPhone 11 120GB 24 months for £37 goes to show companies like @O2 really have no customer loyalty
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Deborah
(@deborah_bowie) reported
@O2 Despite calling customer services to resolve it the lovely advisors cannot do anything until an email inbox has been checked by a department they cannot contact unless they also email that inbox. They can check emails that have been sent to me though 🤯
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Megan talbot
(@whatsnextmummy) reported
@O2 I’ve just been looking through my bills and I am being charged £6.66 for Audible I don’t use Audible I used to have an account with them and when I took my contract out with you Amazon started charging me as-well can you help please?
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Sir Simon Harris
(@SirSimonHarris) reported
@O2 As a Telefónica, S.A. (TEF) shareholder are there any shareholder benefits available to me as an O2 customer?
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harley
(@_harley97) reported
@O2 Hi, data in my area hasn't been working for a few days. On the network coverage page I check my network status and it says a nearby phone mast isn't working, I want to check if an engineer will be out soon to fix it?
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Emily Ayling
(@Emilyayling) reported
@O2 can’t get through to live agents. Can you help on here? Upgrade tariff showing in my o2 isn’t correct as per my discussion with one of your upgrade team.
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Big Little Sister
(@TheBigLittleSis) reported
Hi @educationgovuk is there anyway you can help? i arranged a new ph for my y9 child so she's best able to do home schooling @O2 promised to sort it all out nearly 3 wks ago but haven't and no sense of urgency to fix. I'm seriously stressed out #homeschooling2021 help please