O2 Outage Report in Merton, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (25%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Merton, Greater London, England
The most recent O2 outage reports came from the following cities: Wembley, Croydon, Paddington, Bermondsey, Hanwell, London, City of Westminster, Lewisham, Hackney, Southwark, Newham, Brentford, Carshalton, Leyton and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Internet | |
| Croydon |
Internet | |
| Paddington |
Phone | |
| Bermondsey |
Total Blackout | |
| Hanwell |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Azhaar Ashraf
(@azhaarashraf) reported
from
Kingston upon Thames, England
@O2 Can you please help me as I can't send you a direct message
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked
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Robert Balaam
(@RobertBalaam) reported
from
Southall, England
@O2 To not have a call-back service when calls are over 15 minutes is abhorrent 💩
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Federica Parise
(@cityposer) reported
from
Kensington, England
@O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???
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Shane
(@Shaneyfirkins96) reported
from
London, England
Is anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released
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Sean Flatley
(@Seanielondon) reported
from
Hounslow, England
@O2 priority on my Samsung S23 plus is not working. Any readon why it won't access this app? # o2 #samsungs23
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Robert Balaam
(@RobertBalaam) reported
from
Wandsworth, England
.@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Savio
(@savio_metal17) reported
from
Brentford, England
@O2 I can’t get the Amazon prime offer. Please help
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Lord Bartlett-Davis
(@BartlettDavisUK) reported
from
Kensington, England
Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD
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Matt Ribbins
(@MattRibbins) reported
from
Poplar, England
@andrewwhyman @O2 Hmm maybe. My point about the network unreliability still stands. Walk to the shop and I have no data unless I airplanes mode a few times. Frustrating
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Robert Balaam
(@RobertBalaam) reported
from
Southall, England
@O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!
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Federica Parise
(@cityposer) reported
from
Brentford, England
.@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?
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NAIJA BOI
(@MANLIKENAIJA) reported
from
Islington, England
@O2 APP AND WEBSITE DOWN SINCE 9:58AM !!! YOU PEOPLE OWE ME MONEY !!! IMMA FIND A WAY TO SUE YOU 🙃🙃🙃
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Gerry White SEO geek
(@dergal) reported
from
Redhill, England
@O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.
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Robert Balaam
(@RobertBalaam) reported
from
Wandsworth, England
@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Senhor G
(@Senhor_G__) reported
from
Redhill, England
@O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?
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John Francis William Apted
(@SwissFrankIsGon) reported
from
Kensington, England
@O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
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David T Kinnear
(@dkinnear) reported
from
Camberwell, England
@O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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BowsyMUFC
(@BowsyMUFC) reported
@allfor1john @ladbible @O2 o2 have the worst wifi and they rip people off with contract prices
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Itskay2u 🇱🇨
(@Itskay2u1) reported
@O2 I can’t call 202 from my phone is there some sort of problem it doesn’t even connect ?
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HEXInvestor 🐢 | 5555 Club | Maximus
(@InvestorHex) reported
@O2 see your 4g has gone to **** again! Why should I stay with you?
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Savannah Gordon
(@Savannah_Raeeee) reported
Imagine I’ve had no signal on my phone for 3 days. Mobile data completely gone. First chance I get I’m leaving @o2 cos this is a friggin joke.
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Mila
(@LYCOICAT) reported
@O2 really unhappy with your customer account I would like to close all my accounts and would like information on how to go about paying settlement fee. Really poor service. Constant holds. Differing information and no empathy. Sad really :(
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Emma
(@Emmmma82) reported
@O2 hi, I won a competition on priority, but I haven’t been sent the prize even though I added the code from the confirmation text. Can you help?
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Simon
(@sjward06) reported
@O2 hi I’ve lost my phone and need to organise a replacement SIM card for my PAYG service. Can you please confirm how to do this? Thanks
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jxmes
(@jxmes_v) reported
@O2 how has your signal gotten WORSE???? I’m sick to death of this now. My phone costs me £55 a month and it only works properly on Wi-Fi? Can you please help because ever since 5G came out it’s been AWFUL. Completely useless network
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Maverick
(@MAVERlCK17) reported
@O2 I've been trying for over an hour to simply add data to my contract before it upgrades in nearly 20 days... You keep telling me to cancel. No. How about you just add some data for me until my upgrade comes in? Why does everything have to be so difficult with O2
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DR
(@TheRoonMeister) reported
@O2 my sister has gone to America but is having trouble sending or receiving messages. I assume she’s forgotten to do something?