O2 Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR0 and CR90.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Croydon, Greater London, England
The most recent O2 outage reports came from the following cities: Wallington, Kingston upon Thames, Camden Town, City of London, Wandsworth, London, Southwark, Hammersmith, Croydon, Ealing, City of Westminster, Southall, Bromley, Hackney and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Wallington |
Internet | |
| Kingston upon Thames |
Phone | |
| Camden Town |
Wi-fi | |
| City of London |
Phone | |
| Wandsworth |
||
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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hen
(@henna_macarena) reported
from
Richmond, England
@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
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Lebby Eyres
(@LebbyE) reported
from
Islington, England
I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.
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Bev Muir
(@ellajack1) reported
from
Croydon, England
@O2 I cant get through to customer services and its urgent
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emmawebster
(@emmawebster) reported
from
Camberwell, England
@O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!
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Ben Fisher
(@BenFisherCT) reported
from
Islington, England
We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk
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BEX
(@Bex_Stinson) reported
from
Camden Town, England
Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it
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MJ Palmer - Mr Gay England 2020 Finalist
(@MJPalmer84) reported
from
Islington, England
The amount of time I have spent on the phone to them trying to sort it, I can’t find wait to tell them my hourly fee that I want compensating for; how basic is getting a phone that rings! NEVER GO WITH @o2
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Steffie
(@steffiegc) reported
from
Eltham, England
@O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2
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Conleth Kane
(@ConlethKane) reported
from
Hounslow, England
I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.
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Daffy
(@iDaffySB) reported
from
Hackney, England
Dear @O2, I’m having problems paying my bill, please help..
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James Robey
(@jamesrobey1990) reported
from
Wandsworth, England
@O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
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ScottCanEat
(@ScottCanEat) reported
from
London, England
Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help
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Daffy
(@iDaffySB) reported
from
Hackney, England
@O2 is there something wrong with your system because I’m unable to pay my bill today, please fix!
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 I need a customer call back please.
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RebeccaW40
(@RebeccaW40) reported
from
Epsom and Ewell District, England
@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ste
(@SM1982_) reported
@Ofcom I know there is a time scale for companies to deal with complaints before you get involved but I swear this issue I have with @O2 is driving me mad. I literally want to pay a bill and they won’t or can’t take the payment despite it showing as pending from my bank. 1/2
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Ste
(@SM1982_) reported
What did you do last night? ‘Spent two more agonising hours on to o2 trying to pay a ******* bill’ Absolute **** show @O2
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Penny Manchester
(@MsMoneyPenny777) reported
Well that's me decided to leave @O2 after 13 years. Never any network for data & sold me insurance which doesn't cover stolen phones. Livid with the way you treat customers.
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FrankieHipwellLarkin
(@FrankieHipwell) reported
@jharris4013 @O2 The old “turn it off and on again” anything but “yes our signal is crap” #no2
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Danny Radders
(@radcliffe_danny) reported
@o2businessuk You'll pre order on the day of release and still not get it delivered!! Awful service!! @O2
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Ste
(@SM1982_) reported
@golf_nutts @O2 @VodafoneUK Welcome to my world **** show of a company on the phone now ( 2hours) trying to sort something out and they haven’t got a scooby doo 🤬
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Jo
(@JoJo66Francis) reported
@O2 my signal strength has 1 bar and no one can hear me cos it breaks up all the time
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James HarrisTHFC
(@jharris4013) reported
@O2 Why is your Data so Bad!!! In Herne Bay, Canterbury & Faversham all say I have 4G or 5G but I have no internet. It’s getting worse & worse!!🤬
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Martin R
(@ren_unit) reported
@O2 You guys are LIARS. I was offered a promotion by o2 staff and I am now being told no such thing exists. That the employee I spoke to know one knows. Yet I’ve had texts from O2 asking what I thought of my service. Go back and listen to the calls associated with the account .
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sharon adams
(@sadams1970) reported
@O2 your call centre staff are rude and don’t understand what you are saying. When asked for a manger I was told I had to wait 24 hours, no help when you have a query they can’t resolve and then cut me off on purpose. Shocking customer service!!!