O2

O2 Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR0.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Croydon, Greater London, England 05/24/2025 04:50

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Croydon, Greater London, England

The most recent O2 outage reports came from the following cities: Wembley, Croydon, Paddington, Bermondsey, Hanwell, London, City of Westminster, Lewisham, Hackney, Southwark, Newham, Brentford, Carshalton, Dagenham and Poplar.

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City Problem Type Report Time
United KingdomWembley Internet
United KingdomCroydon Internet
United KingdomPaddington Phone
United KingdomBermondsey Total Blackout
United KingdomHanwell Internet
United KingdomLondon Internet

Community Discussion

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O2 Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • des700 des (@des700) reported from Camberwell, England

    Hey @O2 ten year customer here, I have no data for 8 days after upgrading to unlimited data because I need data. I need data. What can be done? I will be looking for a solution elsewhere if you cannot help.

  • LTHlondon LTH🇬🇧london (@LTHlondon) reported from Camberwell, England

    @SarahJa28484793 @O2 Not bad, I must say

  • richardmorrisuk Richard Morris (@richardmorrisuk) reported from Richmond, England

    Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

  • guydorrell1 Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported from Croydon, England

    Hey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊

  • Gill_Barr Gill Barr💙 (@Gill_Barr) reported from Islington, England

    @O2 I need idata bolt on to get back visual voicemail on iPhone 12 Pro. I just can’t see how to do that. My visual voicemail worked fine until a couple of weeks ago and I really use it. Please help! Thanks

  • sachink0201 Sachin Kumar (@sachink0201) reported from Brentford, England

    @O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??

  • TeyLove_ T é y 🌺💜 (@TeyLove_) reported from Islington, England

    @O2 your network is shocking! I haven’t been able to use my data for two days this is not what I pay £50 a month for😤 o2 guru isn’t even working and can’t get through to a call handler so how am I supposed to get this fixed?????

  • saps_JP John (@saps_JP) reported from Stratford, England

    Seriously @O2 literally just taken out a contract with them and already worst service!!! Phone hasn’t arrived and was supposed to last Friday, only to find out it was sent back. Now I have to wait til they receive it and reorder another one.

  • thatVanessa1 Vanessa (@thatVanessa1) reported from Camberwell, England

    @O2 I need to speak to someone about having no network reception at my house (for a year now) but online chat function remains off and I can't call you because I have no reception. What should I do?

  • Kierbro Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!

  • daishughes daisy (@daishughes) reported from Kingston upon Thames, England

    @O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕

  • des700 des (@des700) reported from Camberwell, England

    @O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help

  • huggyheaven Richard Lace (@huggyheaven) reported from Wandsworth, England

    @o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews

  • esrose2003 Liz Rose 💙 (@esrose2003) reported from Richmond, England

    @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

  • Kierbro Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from Camberwell, England

    @O2 Tried that. Unfortunately because of when I took out my last contract (just before you changed your terms) I’m stuck with this old handset until I can pay off £700 remaining on device. Shame as the new amazing iPhone camera would help my burgeoning photograph business massively.

  • stevejonathan80 Steve (@stevejonathan80) reported from London, England

    Poor network in Se6 @O2

  • depeare Steve Depeare (@depeare) reported from Ealing, England

    @O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g

  • PhHaines Philip Haines (@PhHaines) reported from Sevenoaks, England

    @O2 I’ve made three attempts to call customer services on 202 and after passing through security you send me a link that is unable to assist, when I select “Get help” you drop the call. I NEED TO TALK TO A HUMAN. What number can I use to reach your customer services deoartment?

  • nickshuttle Nick Shuttleworth (@nickshuttle) reported from Ealing, England

    @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

  • TMytton90 Tom Mytton (@TMytton90) reported from Wandsworth, England

    @O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Orsmondn Nathan Orsmond (@Orsmondn) reported

    @ChrisMc70034476 @EnglandRugby @O2 I get your point, I feel that our lineout percentages don't justify that call. I could be wrong but we might have one of the worst recent lineout completions and so there would be no call for the 3rd jumper. Might as well have the world-class jackler Willis who's a rare talent.

  • KintburyExp The Kintbury Experience (St Cassian’s) (@KintburyExp) reported

    @O2 I still can't access the app. Couldn't log on online been trying ALL day How can you have sold out through the priority app when it is still not working? Tempted to switch to @vodafone for the cinema ticket offer at least that works

  • Sophy_Muses 𝕊𝕠𝕡𝕙y (@Sophy_Muses) reported

    @O2 App still not working 12 hours later. Absolutely gutted! I hope there's still some tickets Saturday 😭😭

  • Andrea09838660 Andrea (@Andrea09838660) reported

    @O2 Absolutely piss take the website was down all day

  • DaniThomas01 Dani Thomas (@DaniThomas01) reported

    @O2 Absolute joke! Not sure who you’ve sold them to as your app/website has been down since 9:30 this morning. Now the app is unavailable due to doing maintenance.

  • Jordon_22 Jordon (@Jordon_22) reported

    @O2 Are they actually ***************…? Priority has been down ALL DAY! Ridiculous! #o2prioritydown

  • OllieJames41 Ollie James (@OllieJames41) reported

    @O2 How the app has been down all day!

  • themadwife Themadwife (@themadwife) reported

    @ClaireLoftus9 @O2 I got mine via my web browser, not the app - I had logged into my account through it at 8am. Genuine customer here too

  • mummybubbles1 katie blinston (@mummybubbles1) reported

    @O2 Ill have to be patient to save the £1000 that is the resale price!! Amazing how your average customer can’t get tickets but anyone that wants to extort as much cash out of them can!!!

  • lilamanda86 Amanda Green (@lilamanda86) reported

    @clairepreesty @O2 We’ve had that problem or also timed out by time the code was sent