O2 Outage in Hammersmith, Greater London, England

@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

@_peetaypan @O2 If you want to keep your number you can get a PAC code by texting PAC to 65075 once you give that to your new network provider you shouldn’t have any more hassle

@O2 I really need to speak to someone urgently im@trying to pay@my bill and it’s saying zero balance but I can’t call use my internet or text I need my phone and I can’t get through to anyone to sort it pls message me to help£

@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.

@O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou

@O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

@KateAGriffin @O2 I called @CPWTweets and got an amazing deal switching to EE. So quite glad they were rude 😉

After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.

@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

@ItsAdsolution @O2 All of my calls which I've tried to make the O2 have not been answered I have a 40 phone and they don't seem to care I think if this keeps on we should see them because I've got a really bad disability and I've got a 40 phone so we should sue them

We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

@O2 I cant get through to customer services and its urgent

If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

@O2 worst customer service ever! Won’t be staying with o2 after all this! So angry that I can’t even talk to someone to help - I understand the situation but this is not good enough all other companies still have customer services! Its not good enough 😡😒

@O2 i have been trying to pay a final bill of £8 for my father but cant online now or on his app as 02 service cancelled have tried 4 different numbers to call but none give an option to pay bill he has received an email to say further charges will be added please supply number

@The_Mark_Morris @VodafoneUK @O2 Still waiting the worst service I have had since being with them for 14 years @VodafoneUK anyone in 🤣🙄

@AshmalJames @VodafoneUK Good luck mate they’re awful I’ve switched my phone to @O2 I’ll get my Apple Watch with them to

@O2 Saturday tomorrow and I started this complaint on Tuesday. All I have received is tell us your name on the account and your number. Duly done but that is as as I have got. I thought O2 was a phone company. I am shielding so I qualify for an answer, maybe.

@O2 No issues. It was saying experiencing high demand then seems to have swallowed the code so it won't work anymore.

@O2 The first time I used it, it worked. Last week it didn't so i got frustrated and didn't order. I said i wanna try again today. Still not working

@O2 there are no contact phone numbers on your website, only a chat bot! I would prefer to speak to a person. Please help

@O2, Hi there, the code for Ubereats doesn't work.

@O2, Hi there, I used the Fri Uber code Treat £10 off one order when you spend £12 or more My order was £13.99 Prom -£10 Service fee £1.40 Tip £1 I was changed £6.39 I believe l should get a refund of £1.40