O2

O2 Outage Report in Kingston upon Thames, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Kingston upon Thames, Greater London, England 08/13/2025 17:00

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent O2 outage reports came from the following cities: Mitcham, Tower Hamlets, Guildford, London, Catford, Croydon, Harringay, Ealing, Streatham, Bermondsey, Hampton, Uxbridge, Fulham, Teddington and Weybridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomMitcham Phone
United KingdomTower Hamlets Wi-fi
United KingdomGuildford Phone
United KingdomLondon Phone
United KingdomTower Hamlets Internet
United KingdomCatford Internet

Community Discussion

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O2 Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • B_Heer84 Bari Heer (@B_Heer84) reported from Wraysbury, England

    @O2 are the biggest disgrace possible. Im a pay monthly customer, paying £53 a month. I have no network coverage. O2 have confirmed I live in a Black spot and they will not be helping me. They said to me..’These things happen’...! O2 said I still have to pay my monthly fee..!

  • IAmAbbieMurphy Abbie Murphy (@IAmAbbieMurphy) reported from Camberwell, England

    Have phoned @O2 Maybe 7 times in the last 3 months, as they are investigating a company called Fermdemia that stole from my account linked to my phone. Starting to wonder if @O2 is fraudster ferdemia in disguise! ‘Someone will call you back’... that old chestnut. #o2 #help #fraud

  • RobertBlevin Robert Blevin (@RobertBlevin) reported from Guildford, England

    Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...

  • MabdiNur1 Mohamed Abdinur (@MabdiNur1) reported from Hammersmith, England

    @O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.

  • tiggsie Sarah Ward (@tiggsie) reported from Richmond, England

    @_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon

  • alechendry Alec (@alechendry) reported from Camden Town, England

    @fortheride @O2 Also, try taking your network selection off automatic, and switching to AT&T, I generally find them better - but results may vary depending on pairing agreements.

  • endaguinan Enda Guinan (@endaguinan) reported from Islington, England

    @O2 I’m with GiffGaff. Usually no issues with Mesia messages in any direction, but when it happens, I’m curious about this type of message. It says here’s your message, but there’s no link or attachment.

  • Astr0Isha Astro Gyal 💦 (@Astr0Isha) reported from Brentford, England

    @O2 is down again ugh tell me something I don’t know

  • JosephMorrison0 Joseph Morrison (@JosephMorrison0) reported from Kensington, England

    No company has ever treated their clients so poorly as @o2. Discgrace. The absolute worst contract ever. Never has service anywhere! Sign with someone else.

  • pitcombe Andrew (@pitcombe) reported from Camberwell, England

    @O2 Thanks it’s Peckham generally - and has been like it for ages. I wasn’t trying to call but trying to do anything is an issue. Post code I was at was se15 4rx. But that’s just one of many

  • DenisField Denis Field (@DenisField) reported from Richmond, England

    As much as I love my @oneplus it sucks not being able to go into a store and buy accessories. Especially now that @O2 are done trading with them.

  • thespacedmonkey Jonny Harris 🇬🇧 (@thespacedmonkey) reported from Ealing, England

    Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.

  • callmechinkyy__ Ana Maria 🇨🇴 (@callmechinkyy__) reported from Islington, England

    The worst bit is each one tells me it's sorted when apparently it isn't. This is stressing me out financially, emotionally and mentally. I can't believe a company as big as them does this to customers #BadCustomerService #Horrible #Misleading @O2 @MarkEvansO2

  • gigsmad David Donnelly (@gigsmad) reported from Camden Town, England

    @O2 Went to shop to collect my phone, they were great at helping to flog cases, when I asked for help to set up, their WIFi is rubbish. I just spent a lot off money FFS!

  • LyndallAnn Lyndall (@LyndallAnn) reported from Hounslow, England

    @O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.

  • StephenKingsley Stephen Kingsley (@StephenKingsley) reported from Islington, England

    @O2 No response on Saturday and don’t understand a three letter message today - a long time for an automated service not to be working correctly.

  • WittrupMatilde Matilde Wittrup 👩🏼‍💻🏳️‍🌈😀 (@WittrupMatilde) reported from Lambeth, England

    @O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂

  • JosephMorrison0 Joseph Morrison (@JosephMorrison0) reported from Hammersmith, England

    @O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...

  • samfowler sam fowler (@samfowler) reported from Camberwell, England

    @O2 why is signal so poor across east dulwich to Camberwell in south London. It isn’t that remote!

  • rafthemaster Richard Frame (@rafthemaster) reported from Kensington, England

    @O2 this phone number is harassing me - 020 3389 6395 - it’s a fake automated call claiming to be @HMRCgovuk called me 4 times already today! Wants to press option for operator (but I haven’t done so), needs reporting for harassment / impersonation of government service! @Ofcom

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • prhudson Paul Hudson (@prhudson) reported

    @O2 hi O2, please help, why do I keep getting booted from 5g onto HSPDA when downloading using my 'unlimited' data contract? I never had this problem when I was on 3 network and I'm not getting what I paid for? How do I complain please?

  • prhudson Paul Hudson (@prhudson) reported

    @O2 to be clear, if I switch to airplane mode and back again it connects instantly to 5g or 4g every time. I've worked with Samsung to reset network settings and my phone works fine on other networks. Are you throttling? I wasn't told there would be throttling.

  • joanne_l_t Joanne (@joanne_l_t) reported

    @O2 why is there no signal in DY5? Myself and my sister have no signal, happened yesterday and now again today? Two other residents on the estate have mentioned on the local Facebook ap too?

  • joanne_l_t Joanne (@joanne_l_t) reported

    @brummiedebz @O2 I live in Stourbridge and same here, my sister is also having issues, emergency calls only! But they refuse to admit there’s an issue, it’s nationwide

  • GaminiDinesh DR.Dinesh Gamini (@GaminiDinesh) reported

    @Asunilrao @getpeid @O2 #nothingphone1 should resolve the phone heating issues , it's very uncomfortablr

  • joanne_l_t Joanne (@joanne_l_t) reported

    @DawnBurke_40 @O2 It’s the same across the country! Days of emergency calls only but they’re not addressing it….

  • carlhunter86 carl (@carlhunter86) reported

    @O2 ur network is terrible! Wish i never moved. Talk about miss selling. I am lucky to ever have sustained 4G let alone 5G

  • CharlMoz91 Charlotte Morris 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CharlMoz91) reported

    Had enough of @O2! I pay monthly for data & it literally doesn't work anywhere. Strong 4G signal, nothing loads. Strong 5G signal & it's terribly slow. I wouldn't pay for anything else that didn't work yet I'm charged every month for this. It's absolutely shocking!

  • jadsawyer1983 James sawyer (@jadsawyer1983) reported

    @O2 You have once again failed with your promises. I have waited 5 days and not recieved SIM cards and I have have Called your so called customer care department 4 times who then apparently@put me through to someone who can help and they end the call🤬I will never use you again

  • lannygillen alanna (@lannygillen) reported

    The customer service I've recieved from @O2 over the past 2 days is shocking and still no further forward with what I went to them with in the first place, losinggggggg it today