O2

O2 Outage Report in Kingston upon Thames, Greater London, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Kingston upon Thames come from postal codes KT1.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Kingston upon Thames, Greater London, England 02/12/2025 23:25

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (61%)

    Phone (61%)

  2. Internet (19%)

    Internet (19%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent O2 outage reports came from the following cities: Wembley, Croydon, Streatham, Tower Hamlets, London, Bermondsey, Southwark, Brentford, Carshalton, Caterham, Fulham, Sutton, Deptford, Harrow and Holborn.

Loading map, please wait...
City Problem Type Report Time
United KingdomWembley Phone
United KingdomCroydon Internet
United KingdomStreatham Phone
United KingdomTower Hamlets E-mail
United KingdomTower Hamlets Phone
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • Stasisesque Lou 🐝 Lou (@Stasisesque) reported from London, England

    A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.

  • Nicolanoodle Nicola Fish 💙 (@Nicolanoodle) reported from Richmond, England

    @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

  • tony1945 Tony Crean (@tony1945) reported from Richmond, England

    @NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...

  • EmlynAD Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

  • Paula_Griffin65 Paula Griffin 🏳️‍⚧️ 💙💖🤍💖💙 (@Paula_Griffin65) reported from Camden Town, England

    @O2 Hi, currently log into 02 Wi-Fi in places like Costa etc but need to change my details as the name it flashes up is incorrect. However it won’t accept either my email or my phone number to change details.. Help please!

  • FatimaDuerden Fatima Duerden 🇪🇺 (@FatimaDuerden) reported from Camberwell, England

    My 4G is down. Only Wifi working. @O2 is there a problem??

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

  • esrose2003 Liz Rose 😍 (@esrose2003) reported from Richmond, England

    @O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April

  • EmlynAD Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

  • JoshBates Josh (@JoshBates) reported from Paddington, England

    @O2 I got this sorted doing this however this is really poor service. This should be an easy, self-service digital journey. Absolute joke that this took 35 mins for both me and your staff. Total waste of time. Please feed back.

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

  • brineferry HeHymn ³⁰ (@brineferry) reported from Brentford, England

    @O2 are you broken

  • imjoseabreu Jóse (@imjoseabreu) reported from Lambeth, England

    @O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • NorthernlyExpo Andy Denial 📸 (@NorthernlyExpo) reported from Islington, England

    @O2 Just trying your Priority code in McDonalds but it’s not working. Just says it’s been used already.

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

  • Indian_Thriller Jeetesh Luhar (@Indian_Thriller) reported from Iver Heath, England

    Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.

  • wlcustoms White Lotus Customs (@wlcustoms) reported from Croydon, England

    I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Jimbobthon James Richards (@Jimbobthon) reported

    @VodafoneUK I'm not on Vodafone, it's directed towards @O2 . Maybe I should be, seeing how bad o2 is getting.

  • JGamerUK80 J⃣G⃣a⃣m⃣e⃣r⃣U⃣K⃣🏴󠁧󠁢󠁥󠁮󠁧󠁿🎮✌🏻 ▵ОХ□ (@JGamerUK80) reported

    @O2 have the WORST customer service 💩😡

  • Chasmeister Chas D (@Chasmeister) reported

    @LloydWi03719575 @O2 Yes, terrible in Roath.

  • Tankslider James Cameron (@Tankslider) reported

    Hi @O2. When I ring up to discuss options that include me leaving after 28 years, your operative just cutting me off when passing me to Customer Services helps neither my mood nor the likelihood of retention.

  • JuJulesberry Jules 💙 (@JuJulesberry) reported

    @O2 I have been a customer of your forever with no complaints but since changing to a sim only contract a few weeks ago I never seem to have data coverage anywhere whilst out and about. Please help

  • LD_RFC Lorna Doherty (@LD_RFC) reported

    @morriskev @O2 They probably have no signal to reply to you

  • isaacellard_ Isaac (@isaacellard_) reported

    @O2 I want to leave your network and I have paid off my iPhone 11, do I have to also pay off my Apple Watch or can I continue the contract on it?

  • CMAC_BVB CMAC 🇺🇦 (@CMAC_BVB) reported

    @O2 No signal at times and 4g/5g working when it wants too.

  • Liz_487 Liz (@Liz_487) reported

    Do I just have a duff iPhone or is @O2 rubbish everywhere at the moment??? Forever having connection issues and temperamental signal these days wherever I go 😩😤

  • scpa32 scpa32 (@scpa32) reported

    @O2 your customer service have hung up on me twice #customerservice #o2