O2 outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Tom Samuel (@Tjsam1000) reported 7 seconds ago from Whyteleafe, England

  @O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

• 
  Dowsey (@fbateallthepies) reported 8 minutes ago from Wandsworth, England

  @O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2

• 
  Steffie (@steffiegc) reported 10 minutes ago from Eltham, England

  @O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.

• 
  ♥♥єmmα♥♥ (@EmmaSaidThis) reported 11 minutes ago from Camberwell, England

  @O2 Is there any reason why the O2 priority app no longer works on mine or my mum's Huawei phones. Says the app is out of date, then won't let me redownload, says there is an installation problem.

• 
  Fatima Duerden 🇪🇺 (@FatimaDuerden) reported 11 minutes ago from Camberwell, England

  My 4G is down. Only Wifi working. @O2 is there a problem??

• 
  Kay Bak (@kaybaka) reported 15 minutes ago from Camberwell, England

  @virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!

• 
  AA Ron 🖤 (@Munden87) reported 15 minutes ago from Addington, England

  Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!

• 
  Sally Gilchrist (@SallyGilchrist1) reported 19 minutes ago from Wandsworth, England

  @O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?

• 
  White Lotus Customs (@wlcustoms) reported 19 minutes ago from Croydon, England

  I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?

• 
  Joseph Sweeney (@JosephS65112253) reported 19 minutes ago from Wandsworth, England

  @O2 don’t use this company they are a rip off I went on holiday the resort I was staying had all there own data free, never turned my mobile data the whole, got a bill when I got. Told by customer service I should have told them I was going away what crap big brother

• 
  Tommy Pickles (@DJTommyPickles) reported 30 minutes ago from Wandsworth, England

  @O2 truly the worst customer service I’ve experienced in a long while

• 
  Daniel Smith (@Scampboi) reported 32 minutes ago from Croydon, England

  @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

• 
  Jason MacKenzie (@jasonmackenzie) reported 34 minutes ago from Merton, England

  @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

• 
  Tom Samuel (@Tjsam1000) reported 43 minutes ago from Whyteleafe, England

  @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

• 
  Corey Lee (@caddydorey) reported 43 minutes ago from Croydon, England

  @breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

• 
  Lou93x⚒️ (@louwhu16) reported 45 minutes ago from Worcester Park, England

  @O2 why is your signal coverage so poor? My friend had full 5G in my house and I’m flickering between one bar of 4G and 3G 😩 we have no wifi because of a landslide in the area and I can’t even make a phone call without it cutting out.

• 
  juls. (@julsbvby) reported 45 minutes ago from Camberwell, England

  @O2 honestly wth is going on with my network! For dayssss I can’t call and can’t receive calls when I’m at home.

• 
  Caz Young (@The_Caz) reported 51 minutes ago from Wandsworth, England

  Starting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?

• 
  Phil Learney (@PhilLearney) reported 51 minutes ago from Bromley, England

  Refreshing customer service from @O2 Instead of using Covid as an excuse for their incompetence their customer service representatives just laugh at you. 🙄

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 55 minutes ago from Croydon, England

  @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jayshree (@jayshree35) reported 8 minutes ago

  @O2 waited over a week to have a new Apple Watch delivered. No response from your team or urgency and DHL awful so have cancelled the order!

• 
  STEVEN LOATES (@Loatesy95) reported 9 minutes ago

  @O2 I’ve travelled all over the place this year and I’ve just started noticing how frequent it drops off. Motorways, town centres, the whole area around my house. Not something I had issues with before but this year it seems to be getting worse

• 
  TJ (@teejwxm) reported 10 minutes ago

  @O2 There obviously is, I don’t need to check. Nobody is able to get a signal.

• 
  Michael Curley (@Mcurley40Curley) reported 12 minutes ago

  @KinkygroovyHez @EE @O2 are a nightmare as well nine weeks to cancel a sim only contact!!

• 
  Jade (@Jade66755388) reported 12 minutes ago

  @O2 Why tell me my signal issue is resolved when it’s not! I’ve been stuck like this since March why won’t you sort it? I want compensation or I will take it further!

• 
  Paul Curry (@Paulc2nd) reported 15 minutes ago

  @willyepp @O2 I am experiencing the same issues

• 
  Matt Roberts (@mattieroberts94) reported 15 minutes ago

  Hey @O2, what’s up with phone and 5G signal lately? Can’t make a phone call without sounding like a darlek, keeps cutting off when talking and nothing loads on the internet despite saying 5G and showing full signal?

• 
  Richie Joseph (@R_Joseph13) reported 16 minutes ago

  @O2 @O2 - Even though I was supposed to be disconnected, you took £17.99 and I spent more than an hour, with the worst colleagues based from India who had no clue what they are doing. Simply the worst customer service bar none.

• 
  NESL (@mrs_nesl) reported 17 minutes ago

  @O2 I was only there for a day. Signal was so bad I couldn’t when check the status page. Appeared everywhere I went (near the promenade/football club) in Blackpool wouldn’t work. Was highly frustrating.

• 
  mark francis (@markfrancis1968) reported 18 minutes ago

  @O2 yet another letter from a debt collector from a account linked to my number We’ve agreed this is a fraudulent account Despite you telling me you’ve sorted the problem imagine my shock