O2 outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Darren C (@SLushCCool) reported 2 minutes ago from Croydon, England

  @O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.

• 
  AA Ron 🖤 (@Munden87) reported 4 minutes ago from Addington, England

  Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 5 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Phil Learney (@PhilLearney) reported 8 minutes ago from Bromley, England

  @O2 I can now see why you wanted to take this private, spent £2k plus with you at midday, three hours later a customer service representative is verbally laughing at us over the phone because the sims haven’t transferred. 🙄

• 
  Joseph Sweeney (@JosephS65112253) reported 8 minutes ago from Sutton, England

  @O2 I went on hoilday to resort never turned on my data , only to come home to a bill for data, contacted O2 tobe told I should let them no if you I go on holiday I need to let no , what crap really unhappy do use O2 please people don’t use this company

• 
  David T Kinnear (@dkinnear) reported 10 minutes ago from Camberwell, England

  @O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍

• 
  des (@des700) reported 15 minutes ago from Camberwell, England

  @O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help

• 
  ☆ Liezel ☆ (@liezel_t) reported 17 minutes ago from Merton, England

  Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

• 
  Jason MacKenzie (@jasonmackenzie) reported 19 minutes ago from Merton, England

  @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

• 
  Kay Bak (@kaybaka) reported 22 minutes ago from Camberwell, England

  @O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.

• 
  Corey Lee (@caddydorey) reported 23 minutes ago from Croydon, England

  @breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

• 
  Lou93x⚒️ (@louwhu16) reported 26 minutes ago from Worcester Park, England

  @O2 why is your signal coverage so poor? My friend had full 5G in my house and I’m flickering between one bar of 4G and 3G 😩 we have no wifi because of a landslide in the area and I can’t even make a phone call without it cutting out.

• 
  Steve Hodgson (@SteveHodgson1) reported 26 minutes ago from Merton, England

  @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

• 
  Dowsey 🏆 CHAMP19NS 🏆 (@fbateallthepies) reported 28 minutes ago from Camberwell, England

  @O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please

• 
  iyren (@Silverlink_) reported 31 minutes ago from Croydon, England

  @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

• 
  Charlene (@Peachey_79) reported 33 minutes ago from Wandsworth, England

  My mum is vulnerable and can’t use the internet... she needs help @O2

• 
  des (@des700) reported 38 minutes ago from Camberwell, England

  Hey @O2 ten year customer here, I have no data for 8 days after upgrading to unlimited data because I need data. I need data. What can be done? I will be looking for a solution elsewhere if you cannot help.

• 
  Maria Pia Tissot (@MariaPiaTissot) reported 49 minutes ago from Camberwell, England

  @Mcdoto_tony @O2 I used to be with EE but moved last December, but in the last couple of months it's been really hard to get signal in these areas

• 
  Jack humphrey (@JackHumphreyKM) reported 50 minutes ago from Banstead, England

  @O2 are you having service issues?

• 
  Daniel Smith (@Scampboi) reported 55 minutes ago from Croydon, England

  @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan (@arronaarrdvarrk) reported 1 minute ago

  @wheat_daddy @O2 I always struggle to get an EE signal at byards leap which isn't too far from you I gather so I'd be wary of them.

• 
  TJ (@teejwxm) reported 3 minutes ago

  @O2 There obviously is, I don’t need to check. Nobody is able to get a signal.

• 
  Paul F (@PaulFrase) reported 3 minutes ago

  @O2 trying to claim my £1 buds but checkout isn't working. Can you help?

• 
  Jade (@Jade66755388) reported 3 minutes ago

  @O2 Why tell me my signal issue is resolved when it’s not! I’ve been stuck like this since March why won’t you sort it? I want compensation or I will take it further!

• 
  pete (@shade1964) reported 8 minutes ago

  @O2 ME19 and ME20 areas are shocking their seems to be no point being with o2 if you can’t make and receive calls or get online it’s 2026 ffs you report it and it’s the same excuse we aware of a problem and we are trying to fix it but it never seems to happen !!!!!

• 
  jodie ꕤ saw ari x5 (@imperfectforagb) reported 8 minutes ago

  @O2 @O2 i already sent formal complaints by email to the access team and the arena, over a week ago, and they never replied.

• 
  Willlyep (@willyepp) reported 11 minutes ago

  @O2 how are your systems so fundamentally broken? Cannot login on the app, cannot login through the website (tried incognito mode also). Been happening for months and months - surely you must be aware of this problem? How is it taking so long to be fixed!!

• 
  jmcconville710 (@jmcconville710) reported 12 minutes ago

  @O2 @O2 could someone contact me please about a charge for an O2 SIM card we never requested , received , used or needed . Jim

• 
  Noemie (@NoemieN22) reported 13 minutes ago

  @O2 why is your signal so poor in Cambridgeshire

• 
  Rosaura Guzman Diaz (@Veleta2000) reported 17 minutes ago

  @O2 My roaming to Spain is not working.