O2 Outage Report in Thornton Heath, Greater London, England
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (15%)
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Wi-fi (3%)
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E-mail (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: London, City of London, Hammersmith, Poplar, Hackney, Leatherhead, Southwark, Ilford, Paddington, Thornton Heath, Hounslow, Abbey Wood, Ealing, Newham and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Phone | |
| London |
Phone | |
| City of London |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Phone |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Keith - newacc.
(@whiterosetyke) reported
from
Islington, England
@O2 Yes but I deleted it as I said if your reply wasn't a fix (as it's all YOUR fault) I'd block you. You are lucky you aren't blocked @Ofcom
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Phil Learney
(@PhilLearney) reported
from
Bromley, England
Refreshing customer service from @O2 Instead of using Covid as an excuse for their incompetence their customer service representatives just laugh at you. 🙄
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Armstrong
(@steve2682) reported
from
Bexleyheath, England
@O2 for weeks now I am not getting any service at home. The Sidcup area I keep being told you are aware that the area is busy! Can I please have an update on what is happening please?
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Sheldon Tarpey
(@SheldonLT) reported
from
City of London, England
@UKGeocacher @ThreeUK @O2 Having the exact same issue when I’m around Liverpool Street for work. The biggest city yet the signal on Three is sooo bad.
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Marcus
(@Marcus_dd1) reported
from
Southall, England
@O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please
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IG: nathibeats
(@nathibeats) reported
from
East Ham, England
@O2 what’s happening with the signal? E13 has been out since Sunday, @superdrugmobile I’m making my way to you at this rate. I have important calls to make…
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Keith - newacc.
(@whiterosetyke) reported
from
Islington, England
@O2 I've no DM may I ask, what makes Twitter O2 better then two customer service phone calls and twice into the O2 shop in Camden? The 4 times and completely incapable of of fixing the issue. Just wondering what makes you different.
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Ealing, England
I will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. 📶📱📞
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Phil Learney
(@PhilLearney) reported
from
Bromley, England
@O2 I can now see why you wanted to take this private, spent £2k plus with you at midday, three hours later a customer service representative is verbally laughing at us over the phone because the sims haven’t transferred. 🙄
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Katy Hall
(@katyhall26) reported
from
Hammersmith, England
Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡
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James Murray
(@jamesmurray07) reported
from
Camden Town, England
.@O2 despite asking me to DM you nobody had responded and the link to the chat doesn’t work (also not working on myO2).
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
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Christian Radnedge
(@ChristianRad) reported
from
London, England
Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...
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geocaching.uk
(@UKGeocacher) reported
from
City of London, England
Recently moved back to @ThreeUK on a sim only plan and it’s blooming awful in terms of speed or coverage in central London. Thanks to my @O2 work E-sim I actually have signal!
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michael beverland 🦎🥝🎹🖤🦑🐙
(@michaelbeverla1) reported
from
Eltham, England
@O2 just received new sim and trying to get it to work. Switched to you guys from EE but it will be the fastest cancellation in history at this rate. Your online help just isn’t
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Hounslow, England
@O2 Phone masts are down at my work and home so not good.
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Dowsey
(@fbateallthepies) reported
from
Wandsworth, England
@O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2
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Amalik799
(@Amalik7991) reported
from
Kingston upon Thames, England
@DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Shannon ♡
(@shanaacrossing) reported
@virginmedia @O2 For the past few weeks as I’ve been using the WiFi it will just suddenly disconnect, can still watch the tv just fine. But yesterday it went down for about 3hours.
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Nichola Pritchard
(@Npritchard66) reported
@O2 I’m trying to recycle my phone with a promotion but it saying the order number is invalid, can someone help please?
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Craig Brown
(@TheDonster10) reported
@O2 DM sent around 11am to you which is still not even be read. 2 calls to customer service cut off and a 3rd call waiting for 45mins. Do you really think this is a good service???
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Devon
(@Devonn__) reported
Been trying to contact @O2 all day and have been without a phone for over two weeks now. Their ‘gurus’ don’t show up to appointments and the stores never answer their phones - worst customer service ever!
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Debzy G♍️🇯🇲🏴🇬🇧
(@brummiedebz) reported
@thomas_roy92 @virginmedia @O2 How did you manage to sort this if you don’t mind me asking? I’m a customer of both and unable to see where to do the free upgrade
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Swim_Bike_Run_Jane 💙
(@running_jane) reported
@virginmedia @O2 I’ve been an O2 customer for over 10 years & VM customer for about 3 yrs. Virgin Media broadband has been weak & has never covered my home fully. Despite me asking for new booster pods these have never been received. I’ve poor broadband service that I cannot get out of
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AVFCFan123
(@AvfcFan123) reported
@O2 my 4g signal is really poor today, usually fine, any issues?
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Des Thomas
(@des_ward) reported
Hi @O2 I’m having issues with linking to #Volt because the forenames used for my VM and o2 accounts are different (one is the shortened form and the other the longer, formal format). I’ve been told that you can help in the background - is that true?
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liv preston
(@livprestonn) reported
@O2 hi, why is my mobile data and signal not working? Calls are saying they can’t be connected then hanging up and I can’t access any internet without being connected to wifi?
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Cain_C98
(@C98Cain) reported
@O2 Been enquiring about a fraudulent incident for almost a year, paying for a phone that was blocked and fraud are never getting back to me. Starting to reach my limit and take more drastic action.