O2 Outage Report in Thornton Heath, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (42%)
- Internet (32%)
- Total Blackout (21%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: London, Newham, Wembley, Hammersmith, Wandsworth, Greenford, Paddington, City of London, Croydon, Hackney, Bromley, Kensington, Poplar, Leatherhead, and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Wi-fi | 14 hours ago |
|
London
|
Total Blackout | 1 day ago |
|
Newham
|
Phone | 2 days ago |
|
Wembley
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 5 days ago |
|
Wandsworth
|
Internet | 6 days ago |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Tony McDonald (@Mcdoto_tony) reported from Camberwell, England@MariaPiaTissot @O2 Oh no - you are not alone. I swapped to Virgin (EE) because it was so bad!
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Thomas-Lee (@TRFC_Tom) reported from London, EnglandHaving an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned
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Thomas-Lee (@TRFC_Tom) reported from London, England@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
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London Lofty (@lofty_london) reported from Camberwell, England@O2 Can you explain what they are please, why the mystery. I pay for a service that doesn't work where I live.
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🎃🖤TheBlackDahliaRose💀🥀🕸 (@unknown_babez) reported from Paddington, England@O2 a loyal customer of 11 years here 👋🏽 I am leaving your company because of many reasons.... one of them being you’ve outsourced your customer service to a new company which is quite honestly useless. Another being you do not value your customers. Bring on a new company 👊🏾
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Kineta Kelsall (@Kineets) reported from Camberwell, England@Dan_T_Mc @O2 It’s honestly the absolute worst. I’ve never ever experienced anything like it.
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
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Philippa-Ann May (@PhilippaM78) reported from Bromley, England@O2, Hi there, I think I deserve to win something in the Prize Competitions through #O2Priority @O2sports as I've been a loyal and long standing customer of O2!!
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Jade Sharp (@jadesharp1992) reported from Richmond, England@gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.
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Andrew (@pitcombe) reported from Camberwell, EnglandThe continuing saga of poor network in SE15. I don’t know how long this hasn’t been working @O2 last update was to fix by 4/10 Sorry a phone mast close to you isn't working This means you might experience problems making calls, using the internet, or sending/receiving emails.
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Annette 💜🏳️🌈 (@nettiewettie) reported from City of London, England@BecksBDaniels Oh crap! I’m a @O2 customer too. Not brilliant. There should be any charges while using WiFi for WhatsApp.
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Timothy Murphy (@tjwmurphy) reported from Paddington, England@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.
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afia. (@julsbvby) reported from Paddington, EnglandIt’s only O2 that I’ll get my order delivered to store and it still goes missing @O2 never fail to keep up with their whack service.
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Joe Bignell (@joe_bignell) reported from London, England@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
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Thomas-Lee (@TRFC_Tom) reported from London, England@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE
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Maria Pia Tissot (@MariaPiaTissot) reported from Camberwell, England@Mcdoto_tony @O2 I used to be with EE but moved last December, but in the last couple of months it's been really hard to get signal in these areas
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Alex Hale (@HaleAlexander) reported from London, England@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Johnson (@mark_pbs) reported@O2 Really, why would that affect 6 different phones on O2? It's obviously a mast or network issue! I left O2 in April because of poor signal and rubbish help from O2 customer service. But I left my partner on because of Volt with our Virgin broadband! Looks like another cancellation
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Roger Leitch (@notdodgy) reported@O2 - How does turning my phone off and one help? "Sorry we're currently investigating reports that a phone mast in this area isn't working. If you're experiencing a problem with service, try switching off your device and then switching it back on again.
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Alan Ross (@alanatark) reported@o2 can you help, why has my mobile reception gone to one bar, and cut outs, in Gosforth Newcastle NE3? It’s 2022 ffs.
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Stephen tyler (@Ste_wheels) reported@virginmedia @O2 why is your signal so poor in Birmingham meant to be getting. 5G I’m shocked if I get 3G or any signal in most parts!
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SirRealist (@shelton_sk) reported@O2 2 days unable to contact on the app as no agents available, 30 mins on phone, agent has system issues and can only tfr me to s queue which after now total of 45 mins+ I am cut off , what say you?
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Elizabeth Dougherty (@LizzyD23) reported@O2 I have all bars so it's not my signal says there is a mast issue bit all other phones in my home are working fine
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Monster (@Frankenstein56) reported@O2 If only your network data was usable
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Michael Bardi (@Bardimo) reported@O2 Release my line (07809828332) or cancel my sim only contract! I’m tired of calling your useless customer service! It’s been 6 weeks for crying out loud!!! #O2Scam
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Nitin (@nitindshah_shah) reported@VMO2News @virginmedia @O2 That’s great… but how about providing a better service - there is lack of professional conduct there…
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Catherine Amaro (@kittykomp) reported@O2 hi, whenever I try to use 02 WiFi on the underground I can’t connect and it says I’m not a customer. I’ve been with you for months. Any help?