O2 Outage Report in Thornton Heath, Greater London, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, City of London, London, Hammersmith, Newham, Wembley, Wandsworth, Greenford, Paddington, Croydon, Hackney, Bromley, Kensington, Poplar, and Leatherhead.

City	Problem Type	Report Time
Kingston upon Thames	Wi-fi	1 day ago
City of London	Internet	2 days ago
London	Wi-fi	3 days ago
London	Phone	3 days ago
Hammersmith	Internet	3 days ago
London	Phone	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  MRS (@TweetMRS) reported 7 minutes ago from Camberwell, England

  “The idea of customer ownership feels a little arrogant. You have to champion the customer, put them first, and be authentic, but I’m not sure that means ‘owning’ them.” @JessicaJSalmon from @o2 on the future customer. #MRSlive

• 
  imad el maoed (@imad_el_maoed) reported 8 minutes ago from Paddington, England

  @O2 You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages

• 
  imad el maoed (@imad_el_maoed) reported 9 minutes ago from Paddington, England

  @O2 @aimeek1234 You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages

• 
  Jade Wheatley (@JadeWheatley_) reported 12 minutes ago from Paddington, England

  Had a ridiculous amount of issues with @O2 of late, and despite numerous calls and messages, there’s no resolution. I wish this had happened before I upgraded and then I’d just leave! We’re now another day of no service because of SIM card issues with no help! 🤬

• 
  imad el maoed (@imad_el_maoed) reported 13 minutes ago from Paddington, England

  @O2 I can’t make calls from my mobile even to 202 can costumer service call me please very urgent!!!!!!!!

• 
  Daphne & Jake (@madamdaphne) reported 15 minutes ago from Camberwell, England

  Hello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network

• 
  Tom Samuel (@Tjsam1000) reported 17 minutes ago from Whyteleafe, England

  @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

• 
  NEW YT VIDEO - LINK IN BIO🚨 (@zakariyaa_b) reported 24 minutes ago from Poplar, England

  @O2 I’m not your customer but I am CERTAIN that this violates GDPR as well as the Data Protection laws

• 
  imad el maoed (@imad_el_maoed) reported 27 minutes ago from Paddington, England

  @O2 @_princessnat_ You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages

• 
  Dré (@daktadre) reported 34 minutes ago from Merton, England

  @O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive

• 
  Lukas DiSparrow (@LukasDiSparrow) reported 35 minutes ago from Camberwell, England

  I wanted to ask chat support at @O2 IS IT POSSIBLE TO UNLOCK MY OLD PHONE. The idiot spent 45 MINUTES just asking ME security questions. STOP WITH THIS UNGA BUNGA CUSTOMER SERVICES. 45 MINUTES of bullshit and not one answer WTF. ******* morons.

• 
  Paul McCaffrey (@PaulMacca1976) reported 36 minutes ago from Islington, England

  People be aware that fake texts from @O2 are being sent saying your bill payment can’t go through and to log in via a text link - the site looks just like o2 but it isn’t their site! Thank god I checked with customer service

• 
  imad el maoed (@imad_el_maoed) reported 37 minutes ago from Paddington, England

  @O2 @anja_hudson You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages

• 
  imad el maoed (@imad_el_maoed) reported 38 minutes ago from Paddington, England

  @O2 @ellegraceee You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages

• 
  stuart hobbs (@HobbsStu) reported 38 minutes ago from Crayford, England

  @MillwallDolbs2 @EE @Samsung @vodafone @O2 @3MobilesShop @tescomobile When u sort a mobile bill ask about the 15% discount offer. Got my 11 with unlimited data calls and texts £61 a month. Not a bad deal

• 
  🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported 40 minutes ago from Croydon, England

  @O2 please help me

• 
  Raru (@raru1980) reported 42 minutes ago from Poplar, England

  Good morning @O2. When you about to fix below: “Sorry a phone mast in this area isn't working This means your service might come and go until we fix it.” in E14 5LB In Canary Wharf. Just to mention that network problems (data) have been around for several weeks.

• 
  Fr Chris Phillips (@phillipsc) reported 51 minutes ago from Camden Town, England

  @O2 Hello - issue was that china cup was denied. We had to drink from a paper one even though we didn’t take away. This at the More London Riverside branch.

• 
  Tom Quinn® (@TomTheProducer1) reported 56 minutes ago from City of London, England

  @FelicityHannah @O2 network capacity will quickly become the story of WFH and could spark the revolution

• 
  imad el maoed (@imad_el_maoed) reported 57 minutes ago from Paddington, England

  @O2 @justhangingint1 You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Craig Tomlinson (@FrCraigT) reported 4 minutes ago

  @O2 I want to cancel my contract on my ipad once it is fulfilled. Your website tells me to call 202, but obviously I cannot. Can you provide me with an alternative?

• 
  Paul Corless (@pcorless) reported 5 minutes ago

  @O2 please look into the mast issue at M22 4LG, Northenden, Manchester. It has been broke now for 5 weeks, the situation is ridiculous & needs esculating to highest priority as nobody seems to care. It was meant to be fixed 17/02. It is still broke. Phone is useless at the moment

• 
  Soohie92747495 (@doiinitagain) reported 13 minutes ago

  @O2 hi I’m abroad and I’ve just received a bill x6 my normal bill! I’m so confused as I’ve been using an eSIM here?? Please help!!!

• 
  Dr Mark Williams (@drmarkwilliams6) reported 13 minutes ago

  @O2 having recently transferred from Virgin to yourselves I have encountered problem after problem. Initially all OK then downhill. How can I get this sorted? Been trying for over a week now. Not happy.

• 
  Iain J 🇪🇺💙 #FBPE #StillEuropean (@Photo_Iain) reported 14 minutes ago

  @giffgaff @UswitchUK Well done giffgaff! Why would anyone choose any other network? Completely eclipsing the dire @o2 offer.

• 
  Tim O'Ryan (@tadhg50) reported 14 minutes ago

  @O2 hey there. Getting frustrated with trying to activate out account. Joined O2 via Virgin in December and despite trying all ways to activate including calling O2- still nothing. Am paying £10 a month and cannot get O2 account activated/access Disney etc. please help!

• 
  ellie rose boswell (She // Her) (@Ellie_r_boswell) reported 14 minutes ago

  Probably not the best day to complain to @O2 but seriously I’ve had no phone signal for almost 2wks & your service has been outstandingly awful. Ive had no working phone for almost 3 wks & let’s remember it started when my iphone - refurbished by you - exploded. #o2 #Apple

• 
  Darren Tennant (@darrenten) reported 15 minutes ago

  @virginmedia Perhaps a joined up approach might be worth it with @O2 customer services? Network Update: Ws13 7ru, Sorry, a phone mast close to you isn't working. Looks like a phone mast near to you isn't working as it should, sorry. Our engineers are on the case... Disappointed 🤨

• 
  sarah mustoe (@special5757) reported 21 minutes ago

  @O2 @GreggsOfficial every time I try to redeem your offer the app plays up and I get real attitude from greggs staff, tried to get the sausage and bean melt and the code changed to breakfast roll, your staff in Putney were very rude

• 
  Adam (@AdsCordite) reported 22 minutes ago

  @O2 hey! Are you guys having issues in the Hastings area? My elderly dad currently has no electricity and I can’t get through on his mobile. His area has had a red warning today so I am assuming it’s to do with that