O2 outages and service status in Thornton Heath, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- Internet (50%)
- Wi-fi (50%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: City of Westminster, and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster
|
Wi-fi | 14 days ago |
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Croydon
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Internet | 18 days ago |
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Croydon
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Internet | 1 month ago |
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City of Westminster
|
Internet | 2 months ago |
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City of Westminster
|
TV | 2 months ago |
|
Wandsworth
|
Internet | 2 months ago |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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White Lotus Customs (@wlcustoms) reported from Croydon, EnglandI was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?
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It’s only curly at the front (@sladey66) reported from Camberwell, EnglandIs anybody else getting no service from o2? It’s been woeful for weeks @O2
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Shane Pender (@silverback1809) reported from Bromley, England@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!
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Shasa Colson (@THE_COLSON) reported from Merton, England@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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MSYENHA (@MSYENHA) reported from Wandsworth, England@O2 is the most shit network ever! Their customer service don’t even know the rules of the company! Never going back on o2 again!
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Steffie (@steffiegc) reported from Eltham, England@O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.
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Darren C (@SLushCCool) reported from Croydon, England@O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.
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Judith Hall (@judithhall67) reported from Bromley, England@O2 hi, I am trying to top up my housebound mum’s phone, but both the website and the telephone options are not accepting payment. I have tried two cards. Please advise, she is at risk of falls and needs to be able to phone for help
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Phil Learney (@PhilLearney) reported from Bromley, England@O2 I can now see why you wanted to take this private, spent £2k plus with you at midday, three hours later a customer service representative is verbally laughing at us over the phone because the sims haven’t transferred. 🙄
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Judith Hall (@judithhall67) reported from Bromley, England@O2 hi, I need your help please for an issue that hasn’t resolved since yesterday. Trying to top up my mum’s pay as you go and no cards are being accepted. She is housebound and frail and needs to be in contact.
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Pasha (@Mr_ISC) reported from Wandsworth, EnglandSerious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!
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AA Ron 🖤 (@Munden87) reported from Addington, EnglandAnyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!
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Steve Hodgson (@SteveHodgson1) reported from Merton, England@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England@O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?
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Caz Young (@The_Caz) reported from Wandsworth, England@MancJules @O2 Yeah, they look like legit numbers but when you answer it's a stupid pre-recorded scam call!
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🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, EnglandStruggling with my 2 month old @SamsungMobile #s21 bought with you @O2 .... I've tried calling but my phone keeps cutting the connection off. I think the RAM is faulty as I can't run more than one app at a time (my S10 does with ease) please help!!
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david (@david52987296) reported from Victoria, England@O2 my O2 sim has not allowed me to dial international numbers for 3 weeks. Your customer service reps are failing to help. I need this for work. HELP!
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Sean Parry (@SeanEdwardParry) reported from Wandsworth, England@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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VocalYokel (@YokelVocal) reportedHow many days can @O2 fail to provide a signal for before they are in breach of contract? It has gone on for weeks in my work location now.
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Chris Dod (@ChrisDod1) reported@O2 I paid £10 to top up PAYG mobile at shop/Post Office. Code entered an hour later didn't work. Contacted O2 "help" line. Told voucher had been redeemed but not credited to me and to get refund from shop/Post Office. They said take problem to O2. No refund. Another PO scandal?
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John Burrows (@John34968211) reported@O2 I’ve done that You are looking into it so say👀👀👀 I am the account holder 2 months and more you’ve failed to fix this issue👀👀👀
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purple jay💛💙💛💙 (@jayrodgerson) reported@O2 why is it so hard to do anything on your app. It's embarrassing that your app is so bad
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Aulternator (@Aulternator) reported@O2 I’m trying to spend money on an additional product and you can’t take my money ?? Issue logged 25/06 still no contact, what a great business model you have !!
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ᗪᗩᐯE (@Jaxstad) reported@O2 has the worse customer service…. Ever! Automated service is toilet.
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Jonathan (@JonM01) reported@John34968211 @O2 @o2 i thought you didn’t respond to issues on here?
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Geoff Taylor (@biomed32uk) reported@O2 I shall be watching to make sure some trees are planted somewhere, move them so they are not in the way of your equipment, then you don't have to cut them down again.
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itsjustme (@LouiseDarbyshir) reported@O2 ya ****!!! Just saying
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Lord Stagg®️ (@staggy77) reported@O2 please explain to me who decides what is fair usage on an unlimited data package? And why if you are on an unlimited data package it’s not actually unlimited? Awful customer service and mobile provider.