O2 Outage Report in Thornton Heath, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Islington, Hackney, London, Hounslow, City of London, Surbiton, Croydon, Ilford, Hammersmith, Wembley, Bexleyheath, Sevenoaks, Poplar, Richmond and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| Hackney |
Internet | |
| London |
Phone | |
| Hounslow |
Internet | |
| City of London |
Phone | |
| Surbiton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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Zenwork
(@Zenwork21) reported
from
Poplar, England
@O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it
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John Burch
(@JohnBur57441479) reported
from
Bexleyheath, England
@Sunny_in_London @O2 Congrats. I’ve been waiting 2 months. No service for me and my wife from @O2 at our home. No compensation either!!
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Katie Hobden
(@KtHob) reported
from
City of London, England
Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical
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عقيل العقيل
(@AkilAlakil) reported
from
Poplar, England
@O2 @bluebear2207 H2, 2019 almost there. You should live up to your promise. Otherwise we will never trust you.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
Worse customer service @o2 I give up!
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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Arturo Avalos Torres
(@aavalostorres) reported
from
Stratford, England
@O2 I would love to, specially cuz your phones are unlocked but I made a huge mistake by signing a contract with EE, wrong network
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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Paula
(@MissPaulaGreen) reported
from
Camden Town, England
@O2 I have noticed that the WiFi is not working in 2 locations today 👀🤨
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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John Burch
(@JohnBur57441479) reported
from
Bexleyheath, England
@O2 very disappointed and suprised that after 2 months without mobile service in my home you will not be providing any compensation! Contract up in September. I’ll be off to a different supplier. Anyone reading this please retweet so other users understand this crazy @O2 policy.
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made
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Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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David Stinson FRSA
(@StinsonTheatre) reported
@simonkidwell @VodafoneUK Vodafone are the worst company I’ve ever dealt with! I’m now with @O2 and they are brilliant!
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Duncan long
(@Dunxi) reported
@O2 disappointing customer service from O2 over last few days. Poor that after numerous failures all I get is sorry! Feel you could do more when your staff have made same misquote over and over. Lack of training or a deliberate sales policy? Normally DM but just really unhappy
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Jane
(@Jane17843158) reported
@O2 Can you please address the issue of no signal in Biggin Hill it’s been months now that the mast has been broken and not repaired. This is not acceptable fix this network issue now. 😡
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Matt Coupland May
(@FF_Diabir) reported
@O2 Yesterday at about 4pm my phone signal at home went from 3-4 bars strong consistent signal to 0-1. I've tried following the troubleshoot on your website, however no solution. Website coverage says no issues in area, but problem is on multiple O2 phones in household.
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Jim Scott
(@jimscottjourno) reported
@O2 have just cut my ability to make phone calls after trying to fix a technical issue. They’ve ended up making it worse and now my number comes up invalid. Customer services over phone are useless advising me to wait 24 hours and call back again if there is an issue?!Not good.
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Raveenix
(@Raveenix1) reported
@O2 previously asked about issues in Burton on trent and have since messaged the postcode confirming it was a mast issue. Any ETA on a fix? It's been around a month now with no change....
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twiggy
(@jenny_beans18) reported
@O2 can you please tell me why every time I ring to cancel my contract the phone is answered then someone hangs up! 11 attempts I have made to speak to someone. Disgraceful!
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AJC ⚒️
(@AJ041987) reported
@tomkentuk @O2 And here's me having an active complaint that has an SLA that hasn't been adhered to. Disgrace. However congrats on the kiddie
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Leanne Collins
(@Leanne157) reported
@O2 I’ve recently moved and my signal is awful. My calls drop out and no one can hear me on the phone. How do I contact you as I keep getting fobbed off! I pay an extortionate amount each month and can’t use my phone.
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Bella Rodrigues
(@bellashotton) reported
@O2 No phone network for 24 hours and no update on whether the problem is being resolved. What's going on?