O2 Outage Report in Thornton Heath, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Southwark, Wallington, Kingston upon Thames, Camden Town, City of London, Wandsworth, London, Hammersmith, Croydon, Ealing, City of Westminster, Southall, Bromley, Hackney and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Phone | |
| Wallington |
Internet | |
| Kingston upon Thames |
Phone | |
| Camden Town |
Wi-fi | |
| City of London |
Phone | |
| Wandsworth |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Caz Young
(@The_Caz) reported
from
Wandsworth, England
@O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.
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Alison Cameron🐟
(@allyc375) reported
from
Kensington, England
@O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY
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Hayden | London Event Photographer
(@AdairDrivePhoto) reported
from
Wandsworth, England
Hi @O2 links in your last email are not working for me. #GoDine
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Dimitthri Lochana Vithanage
(@sparkyDLVXO) reported
from
Banstead, England
@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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Dowsey 🏆 CHAMP19NS 🏆
(@fbateallthepies) reported
from
Camberwell, England
@O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please
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Robert Valentine
(@NeedMoreTea) reported
from
Kensington, England
@O2 I get masts break down etc, but two weeks is quite a long time.
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dr nabila 🌹
(@nmunawar) reported
from
Wandsworth, England
Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so
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Charles Howarth
(@HowarthCharles) reported
from
Camden Town, England
@JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.
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Tommy Pickles
(@DJTommyPickles) reported
from
Wandsworth, England
@O2 truly the worst customer service I’ve experienced in a long while
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Lebby Eyres
(@LebbyE) reported
from
Islington, England
You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately
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Raf
(@Mr_Rafal) reported
from
Hackney, England
Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?
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Chiswick RFC Girls
(@ChiswickRFCGirl) reported
from
Hammersmith, England
Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??
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Alastair Hilton
(@London_W4) reported
from
Islington, England
I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.
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Claudia Simms Abram
(@Claudiasabram) reported
from
Islington, England
@O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
My mum is vulnerable and can’t use the internet... she needs help @O2
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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Zenwork
(@Zenwork21) reported
from
Poplar, England
@O2 simply unbelievable your tech and security department are not really good stop these damn scam calls #o2
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
@TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!
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steve the taxi
(@stephenhdg) reported
from
Ilford, England
@Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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😷 Bumble B the legend! 😷
(@BromptonBumbleB) reported
So once again in overseas in Spain and I can’t get any internet access other than free Wi-Fi. @O2 Should be so much hassle to get same service in Europe. #roaringfail again
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Gaz Weetman
(@GazWeetman) reported
@O2 Thanks for the swift reply. I tried to turn off “automatic network selection” and it just did the ‘buffering’ sign for minutes without producing any other options?
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Heather Driver
(@HezBarr) reported
@O2 currently in London with a 5g capable sim and phone yet only getting 4g! My hubby with same phone can get 5g. Don't know what's happened to my phone help!
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Brian Cope
(@BrianCo48405777) reported
@O2 Perhaps you'd give me the courtesy of a reply to my reply. As things stand O2 have locked up £25 in a sim. Please advise how this problem can be resolved.
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Punit Goyal
(@PunitGoyal1) reported
@virginmedia Part4: same team also advised me to get a O2 sim, saying that if I add that sim to my existing package, I will get 4£ per month discount. Which I didn’t get. Upon talking to O2 customer care, they said loyalty discount is for older customers. @O2 @TheO2
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Crels F
(@crels) reported
@O2 what is the process for porting my number onto your network. Keep getting cut off from your telephone customer services. I have the EE PAC code. Thanks.
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Jacqui
(@jjacqqui) reported
@O2 can you tell me if, when I reach my data cap of £51 for using data outside Europe zone/uk, my phone will cut off? I can’t find answers to this anywhere. I need to add more data from Morocco but don’t know how. Stuck in crazy driving situation + no Google maps! Help!
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Richie
(@Richie0079) reported
@O2 Hi guys, I've dropped you a DM with regards a PAC code not working. Thanks.
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Michael Beck
(@cupcakebash) reported
from
Irvine, Scotland
@O2 getting absolutely fed up of not being able to get Internet access unless inside a house or business premises. Get your mobile WiFi signal sorted please. 😠😡
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Glenn Clark
(@glennbtn) reported
@ThreeUK @O2 why is your internet so **** I Worthing town centre. On both full signal and 4g but data never works. Come on fix it