O2 outages and service status in Thornton Heath, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- The most recent signal from this area was received Apr 22, 11:51 AM GMT+1.
- Internet (67%)
- Wi-fi (33%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 27: Problems at O2
O2 is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: Mitcham, Croydon, Lewisham, Wandsworth, Bromley, Southwark, and Thornton Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham
|
Internet | 5 days ago |
|
Croydon
|
Wi-fi | 7 days ago |
|
Lewisham
|
Internet | 28 days ago |
|
Wandsworth
|
Internet | 1 month ago |
|
Croydon
|
Phone | 1 month ago |
|
Croydon
|
Internet | 1 month ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
JPaulG 🐼 😷🧋 (@JPaulG) reported from Lambeth, England@O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?
-
Shane Pender (@silverback1809) reported from Bromley, England@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!
-
Charlene (@Peachey_79) reported from Wandsworth, EnglandMy mum is vulnerable and can’t use the internet... she needs help @O2
-
emmawebster (@emmawebster) reported from Camberwell, England@O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!
-
Nickle Arse (@Brunts1980) reported from Camberwell, EnglandThought @ThreeUK were bad but @o2 may have to be even worse...
-
Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England@O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?
-
Darren C (@SLushCCool) reported from Croydon, England@O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.
-
Joseph Sweeney (@JosephS65112253) reported from Wandsworth, England@O2 don’t use this company they are a rip off I went on holiday the resort I was staying had all there own data free, never turned my mobile data the whole, got a bill when I got. Told by customer service I should have told them I was going away what crap big brother
-
Craig Freeman (@craigdfreeman) reported from Worcester Park, EnglandThe phone signal on the train between Gatwick and London Bridge is absolutely atrocious @o2
-
Shasa Colson (@THE_COLSON) reported from Merton, England@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
-
Steve Hodgson (@SteveHodgson1) reported from Merton, England@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
-
Dave McGuane (@DaveMcGuane) reported from Croydon, England@O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...
-
Ruth Maurice (@ruthie82) reported from Merton, England@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
-
Darren C (He/Him) 🏳️🌈🌍🏉 (@SLushCCool) reported from Croydon, England@ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?
-
Maria Pia Tissot (@MariaPiaTissot) reported from Camberwell, England@Mcdoto_tony @O2 I used to be with EE but moved last December, but in the last couple of months it's been really hard to get signal in these areas
-
-
Tommy Pickles (@DJTommyPickles) reported from Camberwell, England@O2 literally the worst customer service from a mobile phone company ever, truly a disgrace, avoid if you can!
-
Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
-
B o b M a s s i e (@bobmassie01) reported from Worcester Park, England@O2 Disney+ £2 off offer not working
-
keith watson ⚫️ (@kw1330) reported from Camberwell, England@O2 still rubbish signal in #peckhamrye area. #howlongmusticomplain
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Simon Baldwin (@spcb) reported35 minutes and still waiting for @O2 business to pick up. Service? 🤪
-
Liam 🥃 (@LiaamStephen) reported@O2 how do I cancel my airtime plan?
-
groovy (@shazagroovy) reported@macca2002 @O2 As usual o2 you never reply really bad customer service
-
DavidDunninguk (@daviddunninguk) reported@O2 really poor service in YO1 again. Been better all year but now it’s useless.
-
Gareth Morgan (@gazmbuku) reported@sheeper88 @O2 @TicketmasterUK Not working for liverpool either. Any luck with resolution?
-
Suzanne Shrewsbury (@susieshrew) reported@O2 appalled by your customer service. You left my daughter phone-less whilst travelling, all because your ineffective record-keeping could not provide her with the info that she needed for her insurance. You cost her a lot of money, & we never got to the bottom of the issue!!
-
IndifferentMonKeY- (@IndifferentM) reported@O2 @O2 the worst experience i've EVER had. Stay away from this company.
-
bernie mcneill (@macca2002) reported@O2 any update on failed price claim code for M&S, been nearly a week with no resolution. #Priority Monday, extremely disappointed
-
Adm (@MCR_ADM) reportedThe only time you can get reliable @O2 signal is by going to Europe. Anywhere in the UK. It will show 4G / 5G and you get naff all. “Maps offline” Music struggles to stream. Horrendous.
-
Suffolk Yids (@SuffolkYids) reported48 hours for @O2 to remove an IMEI bar and counting, beyond ridiculous. Moving provider has never looked more appealing.