O2 Outage Report in Thornton Heath, Greater London, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: Hammersmith, London, Newham, Wembley, Wandsworth, Greenford, Paddington, City of London, Croydon, Hackney, Bromley, Kensington, Poplar, Leatherhead, and Southwark.

City	Problem Type	Report Time
Hammersmith	Internet	11 minutes ago
London	Phone	1 day ago
Hammersmith	Internet	1 day ago
London	Wi-fi	2 days ago
London	Total Blackout	3 days ago
Newham	Phone	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Alastair Hilton (@London_W4) reported 7 minutes ago from Islington, England

  I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

• 
  Hayden | London Event Photographer (@AdairDrivePhoto) reported 21 minutes ago from Wandsworth, England

  Hi @O2 links in your last email are not working for me. #GoDine

• 
  Chiswick RFC Girls (@ChiswickRFCGirl) reported 24 minutes ago from Hammersmith, England

  Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??

• 
  Charles Howarth (@HowarthCharles) reported 25 minutes ago from Camden Town, England

  @JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.

• 
  Raf (@Mr_Rafal) reported 26 minutes ago from Hackney, England

  Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?

• 
  Charlene (@Peachey_79) reported 29 minutes ago from Wandsworth, England

  My mum is vulnerable and can’t use the internet... she needs help @O2

• 
  Zenwork (@Zenwork21) reported 34 minutes ago from Poplar, England

  @O2 simply unbelievable your tech and security department are not really good stop these damn scam calls #o2

• 
  Charlene (@Peachey_79) reported 35 minutes ago from Wandsworth, England

  @O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....

• 
  Dowsey 🏆 CHAMP19NS 🏆 (@fbateallthepies) reported 37 minutes ago from Camberwell, England

  @O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please

• 
  steve the taxi (@stephenhdg) reported 43 minutes ago from Ilford, England

  @Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage

• 
  Caz Young (@The_Caz) reported 43 minutes ago from Wandsworth, England

  @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

• 
  Serbayy’ (@SerbayOzcann) reported 44 minutes ago from Hackney, England

  @O2 Whenever i got to Bournemouth im losing the signal on the beach straight away

• 
  Tommy Pickles (@DJTommyPickles) reported 44 minutes ago from Wandsworth, England

  @O2 truly the worst customer service I’ve experienced in a long while

• 
  Dimitthri Lochana Vithanage (@sparkyDLVXO) reported 44 minutes ago from Banstead, England

  @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 50 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Robert Valentine (@NeedMoreTea) reported 50 minutes ago from Kensington, England

  @O2 I get masts break down etc, but two weeks is quite a long time.

• 
  Roslyn (@RoslynBriggs89) reported 56 minutes ago from London, England

  @O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

• 
  Serbayy’ (@SerbayOzcann) reported 59 minutes ago from Hackney, England

  @O2 Your service doesnt work in Bournemouth lol

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 59 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  dr nabila 🌹 (@nmunawar) reported 60 minutes ago from Wandsworth, England

  Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  neil rogers (@neil12653885) reported 6 minutes ago

  @O2 I then called you and you said you would re action it another 10 days elapsed no money. All the while my girlfriend is getting extra bank fees. I have contacted your customer services again who said I have to now wait another 7 days.

• 
  jack percy gibbons (@jollygibbo) reported 10 minutes ago

  @EnglandRugby @O2 Sooner Eddie goes sooner we can stop throwing away caps. Glad DC is starting but sub 9 couldn’t even get on bench for Tigers in final. Doesn’t look good not having Farrell as captain Lawes isn’t even captain of his club. Having Billy V back brings back bad memories @SamGibbons89

• 
  6🏆Paul Fisher🏆19 (@P_F1sher72) reported 11 minutes ago

  @o2 since I changed from virgin mobile to you guys everyday my signal has gone down once or twice a day. Today it’s been 4 times the signal has gone !!! NOT IMPRESSED!!SIRT IT OUT!!!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

• 
  Ade Lea (@Adelea1707) reported 11 minutes ago

  @O2 no signal and internet for 24 hours now in the wa7 area. Whats going on #nosignal #nosignalnowork #noservice

• 
  Lee Neicho (@AussieNach) reported 16 minutes ago

  @dan161285 @EE @O2 Signal is excellent and better value for money. “What’s in the Shed Kev?” “A shed load of no data”

• 
  Lewis Byers (@lewisbyers92) reported 17 minutes ago

  @O2 honestly has the worst live chat experience. Nothing to say messages are received or read and if you accidentally swipe off after chatting with an advisor for almost 30mins, no option to return to the chat. Waste of time and energy, you could say it’s a waste of o2.

• 
  DanB15 (@B15Dan) reported 19 minutes ago

  @arfsenior @EnglandRugby @O2 Plenty of pace there. Also if you fix the defence right you don’t need to run 100m in <10 seconds to make breaks on the outside!

• 
  C.A.T.C.H (@knightlore000) reported 22 minutes ago

  @afl2277 @O2 EE, Three, Voda got nothing to do with O2 .. have you phoned your network provider up and told them?

• 
  Anthony Jones (@apj_1990) reported 23 minutes ago

  @O2 Hey, can you provide me with an email address to talk about getting my oPhone 12 pro max repaired? I went in to apple and they have a diagnostic report and said they're unable to fix as I purchased from yourselves :)

• 
  David Calf-Garner (@davidjpcg1988) reported 24 minutes ago

  @O2 How do i go about getting refunds from my contract that i forgot to cancel when i changed to Tesco Mobile in 2019? is there any chance of being refunded, i'm getting £20 taken out of my account each month.