O2 Outage Report in Thornton Heath, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at O2
O2 is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (31%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Hackney, London, Hammersmith, Southwark, Ilford, Paddington, Thornton Heath, Leatherhead, Hounslow, City of London, Abbey Wood, Ealing, Newham, Tower Hamlets and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
Phone | |
| Hackney |
Total Blackout | |
| Hackney |
Phone | |
| Hackney |
Phone | |
| London |
Wi-fi | |
| Hammersmith |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Philippa-Ann May
(@PhilippaM78) reported
from
Bromley, England
@O2, Hi there, I think I deserve to win something in the Prize Competitions through #O2Priority @O2sports as I've been a loyal and long standing customer of O2!!
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
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Timothy Murphy
(@tjwmurphy) reported
from
Paddington, England
@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.
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Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
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Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
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Liz
(@ejp72) reported
from
Poplar, England
@O2 It’s always like it. I’ve never had a decent signal here. Could be the buildings maybe. But always like it.
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Kineta Kelsall
(@Kineets) reported
from
Camberwell, England
@Dan_T_Mc @O2 It’s honestly the absolute worst. I’ve never ever experienced anything like it.
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻
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Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
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afia.
(@julsbvby) reported
from
Paddington, England
It’s only O2 that I’ll get my order delivered to store and it still goes missing @O2 never fail to keep up with their whack service.
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London Lofty
(@lofty_london) reported
from
Camberwell, England
@O2 Can you explain what they are please, why the mystery. I pay for a service that doesn't work where I live.
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James Elston
(@JamesElston3) reported
from
Hammersmith, England
@plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time
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gwen 🕸🕷
(@spiritualvodka) reported
from
Stratford, England
@O2 hi! I’m not sure if this is a you problem or an apple problem. But my mobile data will completely shut off around 4/5 times a day, turning the data on and off doesn’t bring it back. I have to completely reboot my phone 5 times a day at the moment. Pls help!!
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Sam D
(@s11kda) reported
from
City of London, England
@O2 what a shambles of a customer service
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juls.
(@julsbvby) reported
from
Camberwell, England
@O2 honestly wth is going on with my network! For dayssss I can’t call and can’t receive calls when I’m at home.
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀
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keith watson ⚫️
(@kw1330) reported
from
Camberwell, England
@O2 still rubbish signal in #peckhamrye area. #howlongmusticomplain
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Alan Greene
(@AlanGreene73) reported
from
Bexleyheath, England
@O2 It can happen anywhere at any time. Only way I know is when I look at phone. It’s not signal as when I turn phone off then back on it’s got full signal. It’s not just me. Check Twitter feed. So many people complaining about same problem
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Russell Shardlow
(@Russ48utc) reported
@bluenobby @O2 Tesco mobile no mid contract price increases. Who use the 02 network.
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Pete hold
(@hold_pete) reported
@O2 rpi + 3.9% is probably one the largest increases I have seen. companies that care would adjust to cpi or reduce the 3.9 and squeeze their profit margin for the benefit of their customer. Rather short sighted… do you think we don’t understand the compound impact of this.
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luke small
(@LukeSmall88) reported
@AndyPearson68 @bluenobby @O2 Virgin/O2 wanted £6 rise on my broadband. Rung, whinged like ****. Contract renewed with a lesser price. Alas on £31 instead instead of £32 but still beats the £6 rise. Piss take.
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laura maidment
(@lannadle) reported
@bazc1982 @EE @O2 Don’t do it they sent all us current customers Emails to say our bills are going up 14.4%. My contract is going to cost an extra £10 a month rip off and crap service
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Mark
(@Mark29071823) reported
@horseygin @O2 Exactly prices going up is never a good thing but doesn't feel as bad when you are getting the service you are paying for. Wouldn't be as bad if o2 was putting the profits into the network but the money is going right into ceo's pockets
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Jay
(@join4te) reported
@O2 Day 100 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
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Umair Ahmed
(@m333ruu1) reported
@O2 hello. Youve not responded to my msg and you tried to get my account suspended. Worst customer service. Well **** you o2 its called freedom of expression. You *****. Sort your staff out and respond to my complaint. Will be logging a complaint with ofcom.
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Nath
(@NathFerguson) reported
@ackoftheclones @O2 Exactly I’ve had numerous issues with them and each time I mention anything they either ignore you or fob you off
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James smith
(@spidersmith11) reported
@rockNrowell @O2 @MartinSLewis From April 2023, your basic monthly usage price (for data, minutes and texts within your allowances) will rise in line with the 10.5% Consumer Price Index (CPI) rate of inflation published in January 2023 + 3.9%. This is Tesco mobile who use O2 network
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Ryan Blamire
(@BlamireRyan) reported
@O2 The phone just stopped working. Customer services and in store have checked my accounts and have confirmed there is no reason why the bar was placed and confirmed it should never have been done, but no one is resolving it! I last spoke with the team yesterday & everyday prior!