O2

O2 Outage Report in Thornton Heath, Greater London, England

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The latest reports from users having issues in Thornton Heath come from postal codes CR7.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thornton Heath, Greater London, England 03/19/2026 17:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (17%)

    Total Blackout (17%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent O2 outage reports came from the following cities: City of London, London, Hackney, Bromley, Hammersmith, Kensington, Croydon, Poplar, Leatherhead, Southwark, Ilford, Paddington, Thornton Heath, Hounslow and Abbey Wood.

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City Problem Type Report Time
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomBromley Wi-fi
United KingdomLondon Internet
United KingdomHackney Phone

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • unknown_babez 🎃🖤TheBlackDahliaRose💀🥀🕸 (@unknown_babez) reported from Paddington, England

    @O2 a loyal customer of 11 years here 👋🏽 I am leaving your company because of many reasons.... one of them being you’ve outsourced your customer service to a new company which is quite honestly useless. Another being you do not value your customers. Bring on a new company 👊🏾

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.

  • JosephMorrison0 Joseph Morrison (@JosephMorrison0) reported from Hammersmith, England

    @O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

  • Nick_G6 N I C K 🇿🇼 (@Nick_G6) reported from Hounslow, England

    Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE

  • callmechinkyy__ Ana Maria 🇨🇴 (@callmechinkyy__) reported from Islington, England

    The worst bit is each one tells me it's sorted when apparently it isn't. This is stressing me out financially, emotionally and mentally. I can't believe a company as big as them does this to customers #BadCustomerService #Horrible #Misleading @O2 @MarkEvansO2

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.

  • FableandKing Fable&King Clothing (@FableandKing) reported from Croydon, England

    @O2 signal is so poor these days

  • jonnyrotton1989 Jon. 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇱🕎✡️ (@jonnyrotton1989) reported from City of London, England

    @O2 The network in EC2M has been down since 17th JUNE.....forgive me for being short but 3 months with no network is disgusting. #O2 #O2NetworkProblems

  • JosephMorrison0 Joseph Morrison (@JosephMorrison0) reported from Kensington, England

    No company has ever treated their clients so poorly as @o2. Discgrace. The absolute worst contract ever. Never has service anywhere! Sign with someone else.

  • jonnyrotton1989 Jon. 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇱🕎✡️ (@jonnyrotton1989) reported from City of London, England

    @O2 The network in EC2M has been down since 17th JUNE.....forgive me for being short but 3 months with no network is disgusting.

  • YasmeenLillahh ياسمين🌹 (@YasmeenLillahh) reported from Paddington, England

    @_MParisss @O2 Trust me 3 is poor

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

  • FableandKing Fable&King Clothing (@FableandKing) reported from Croydon, England

    @O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.

  • samfowler sam fowler (@samfowler) reported from Camberwell, England

    @O2 why is signal so poor across east dulwich to Camberwell in south London. It isn’t that remote!

  • pitcombe Andrew (@pitcombe) reported from Camberwell, England

    The continuing saga of poor network in SE15. I don’t know how long this hasn’t been working @O2 last update was to fix by 4/10 Sorry a phone mast close to you isn't working This means you might experience problems making calls, using the internet, or sending/receiving emails.

  • WeatherLondon Weather London (@WeatherLondon) reported from Bexleyheath, England

    @O2 complete nightmare with new order for iPad pro. No communication for 48 hours cust service no use at all

  • Iccle_Princess Vger Ann Goldby (@Iccle_Princess) reported from London, England

    Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • 888Shelley Shelley888 (@888Shelley) reported

    @LutzSchueler @O2 If you want to be hounded for mobile phones you never received, or mobile phones which are faulty, mobile bills you have paid, sign up with O2, their accounting systems are up sh!t creak, they are too big an organisation to know their a&ses from their elbows.

  • GregDean5 Greg Dean (@GregDean5) reported

    @O2 When i ready this again I can’t believe how unprofessional this tweet is!! You can tell O2 have changed. Don’t give a damn about customers just fraudulently rip customers off and break contract terms and conditions!

  • wendyg4073 wendyg4073 (@wendyg4073) reported

    Ah @O2 back to the rubbish service will it ever work, and give me what I'm paying for, what am I supposed to do with H and H+ on my data?

  • msalli_ P. (@msalli_) reported

    What is going on with O2 pls, this connection is terrible? @O2

  • lostgate92 Simon (@lostgate92) reported

    So, @O2 and @EE, I'm currently paying £10 a month for 15gb of 5g data, but their service is getting worse, even in non busy areas. Do either of you have something similar? PAYG only, no contracts, even rolling monthly ones, @ThreeUK have screwed me over in the past with those

  • Chris5anne Christine Morgan (@Chris5anne) reported

    @virginmedia Thank you Virgin Media for responding but my problem is with @O2 who haven’t ported my existing number despite SKY completing their end last week. Wish I’d swapped to you instead as @O2 haven’t even acknowledged the issue on here.

  • AlanaClarkxx Alana Clark (@AlanaClarkxx) reported

    @O2 signal is ridiculous central Glasgow and cannot ever get a signal anyone recommend better companies that I can get a singal in my house :))

  • shaunthedaddy STC (@shaunthedaddy) reported

    @O2 @EnglandRugby Let's hope the service is running better than when people tried to get Pete Kay tickets

  • ellllljaaac lorenjackson (@ellllljaaac) reported

    Whatever you do, do not take out a contract with @O2 not only are they extremely overpriced, but their customer service is shocking! If you are due to renew and on o2, or looking a new contract, use uSwitch, FAR more better providers than o2 🙈

  • Chris5anne Christine Morgan (@Chris5anne) reported

    @XboxBonesE @O2 @virginmedia That’s a relief. Can’t cancel mine until it goes over.