O2 Outage Report in Thornton Heath, Greater London, England
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (29%)
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Total Blackout (11%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Waltham Forest, London, Thornton Heath, Hackney, Esher, Kensington, Worcester Park, Southwark, City of London, Wandsworth, Wallington, Kingston upon Thames, Camden Town, Hammersmith and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Waltham Forest |
Phone | |
| London |
Total Blackout | |
| Thornton Heath |
Phone | |
| Hackney |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Ealing, England
@O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5
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White Lotus Customs
(@wlcustoms) reported
from
Croydon, England
I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?
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Josh
(@JoshBates) reported
from
Paddington, England
@O2 I got this sorted doing this however this is really poor service. This should be an easy, self-service digital journey. Absolute joke that this took 35 mins for both me and your staff. Total waste of time. Please feed back.
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Nicola Fish 💙
(@Nicolanoodle) reported
from
Richmond, England
@O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.
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Liz Rose 😍
(@esrose2003) reported
from
Richmond, England
@O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
@O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking
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Tony Crean
(@tony1945) reported
from
Richmond, England
@NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...
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Lou 🐝 Lou
(@Stasisesque) reported
from
London, England
A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?
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Jóse
(@imjoseabreu) reported
from
Lambeth, England
@O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?
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Andy Denial 📸
(@NorthernlyExpo) reported
from
Islington, England
@O2 Just trying your Priority code in McDonalds but it’s not working. Just says it’s been used already.
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HeHymn ³⁰
(@brineferry) reported
from
Brentford, England
@O2 are you broken
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Fatima Duerden 🇪🇺
(@FatimaDuerden) reported
from
Camberwell, England
My 4G is down. Only Wifi working. @O2 is there a problem??
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
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roger
(@NokkTheDwarf) reported
from
Poplar, England
@O2 your priority ticket service has not let me click on continue to buy the tickets (it is greyed out). This is the first time I have used the service and it isn't a good experience.
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?
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Paula Griffin 🏳️⚧️ 💙💖🤍💖💙
(@Paula_Griffin65) reported
from
Camden Town, England
@O2 Hi, currently log into 02 Wi-Fi in places like Costa etc but need to change my details as the name it flashes up is incorrect. However it won’t accept either my email or my phone number to change details.. Help please!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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John Georgiou
(@Shmeigle) reported
@O2 You network is terrible Please release me from my SIM only contract so I can join another network. Daily I am frustrated with the coverage. Gotta be the worst network in the UK. Please release me.
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Amy
(@Yippers) reported
from
Bristol, England
@Thistlemoon11 @O2 You’re a lot more patient than I am. Are you not tempted to join another network with better coverage and shorter timeframes to resolve network issues?
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Victoria agostini
(@Ladyvittoria1) reported
@O2 is the worst company on earth. After complaining about no signal for months on end, they send me a new SIM card out, only to DEACTIVATE the one that’s in my phone before the other one even gets here. Haven’t been able to use this phone all day when I’ve had things to do!!
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James Burnham
(@mrtecheasy) reported
@AndyBurnhamGM @O2 has gone terrible in North Wales, will probably jump ship
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Ben Addlestone
(@benadd) reported
@O2 still not sure how exactly I can access visual voicemail, no option to turn on iData Bolt On. Can you help?
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Jamie Knowles
(@Jamie_Kn0wles) reported
@O2 @MartinSLewis are the worst company I have experienced. I have a phone that won't charge but there are no hardware problems following a run-through by apple themselves. By consumer law I am entitled to at least a repair which they deny is their problem at all, can anyone help
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Paul
(@Deep_diver_uk) reported
@O2 @virginmedia , so still no follow up if I cancel my 02 (because of no/intermittent ) does that affect my VM contract!!
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Elaine Craig
(@Elainecraig34) reported
@O2 currently in the queue to customer services for 16 mins to tell you AGAIN that my mother has died and ask you to STOP her contract and stop sending her letters telling her you are going to charge her extra! Please take my call
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Leanne Faulkner
(@leafau23) reported
@O2 But this has never been the case before. You pay for what use the month prior?
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Warbie BURY FC
(@the53rdState) reported
@O2 seriously awful customer service.. we have 4 people in our house with you.. if you continue to FAIL to cancel 1 contract.. after 5 phone conversations and numerous online chats you are simply losing all of our business #pathetic #basicallyfraud