O2

O2 Outage Report in Thornton Heath, Greater London, England

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The latest reports from users having issues in Thornton Heath come from postal codes CR7.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thornton Heath, Greater London, England 03/07/2026 14:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent O2 outage reports came from the following cities: Leatherhead, Hackney, London, Hammersmith, Southwark, Ilford, Paddington, Thornton Heath, Hounslow, City of London, Abbey Wood, Ealing, Newham, Tower Hamlets and City of Westminster.

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City Problem Type Report Time
United KingdomLeatherhead Phone
United KingdomHackney Total Blackout
United KingdomHackney Phone
United KingdomHackney Phone
United KingdomLondon Wi-fi
United KingdomHammersmith Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • sladey66 It’s only curly at the front (@sladey66) reported from Camberwell, England

    Is anybody else getting no service from o2? It’s been woeful for weeks @O2

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Hammersmith, England

    @cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

  • aydenwilsonHE Ayden Wilson (@aydenwilsonHE) reported from Hackney, England

    Anyone else lost @O2 signal?

  • Brunts1980 Nickle Arse (@Brunts1980) reported from Camberwell, England

    Thought @ThreeUK were bad but @o2 may have to be even worse...

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

  • kostas1903 Esmer Ozan (@kostas1903) reported from Bexleyheath, England

    @O2 The UK’s number 1 network? Don’t make me laugh ! I’ve just switched from Vodafone to 02 and that was the worst decision I’ve ever made 🤬🤬🤬 I barely get 1 bar. My phone keep disconnecting in central london. Calls are always failing. 02 is my disappointment.

  • Sheree_Kirby Sheree (@Sheree_Kirby) reported from London, England

    @O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.

  • cgledhill Chris Gledhill (@cgledhill) reported from Whyteleafe, England

    @AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi

  • J5752x Jay S. (@J5752x) reported from Paddington, England

    Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic

  • markh4780 Mark Harris (@markh4780) reported from Kensington, England

    @O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽

  • siegeism siege (@siegeism) reported from London, England

    @O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.

  • MCFCLondon Tueartsboots 🐝🌹✝️🇬🇧🇺🇸 (@MCFCLondon) reported from East Ham, England

    @O2 how come i can get a phone signal under the Thames on the Jubilee line but zero signal on Shooters Hill, SE18?

  • Munden87 AA Ron 🖤 (@Munden87) reported from Addington, England

    Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!

  • kieranbowley KB_UK (@kieranbowley) reported from Bexleyheath, England

    @O2 Sadly I am an enterprise customer. Any idea when they are going to be available?

  • martinkay11 Martin Kay (@martinkay11) reported from Wandsworth, England

    Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!

  • Mr_ISC Pasha (@Mr_ISC) reported from Wandsworth, England

    Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!

  • RoseHinds Rose Hinds (@RoseHinds) reported from Kensington, England

    @O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

  • siegeism siege (@siegeism) reported from London, England

    @O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • shirubusutori Marcello / 旅人 (@shirubusutori) reported

    @O2 I am in central London and my connection is completely stuck today. It happens also on places they’re not overcrowded. I am a business customer, how can I open a complaint?

  • helloaimeemarie Aimee Marie (@helloaimeemarie) reported

    @O2 I’m trying to register for o2 open, but my payslip keeps “failing” as I keep being told it is not from the last 3 months, even though it’s from Nov 2022. It also does not recognise the format of my work email address so I can’t take that route either. Help!

  • bestbuddybob Rob Hayes (@bestbuddybob) reported

    @O2 are all@your phone contracts 36 month or is there away to change that just went through the help@me choose process and it came up with a 36 month phone plan

  • kurtyoafc Kurt Andrew (@kurtyoafc) reported from Middleton, England

    There are serious mobile phone signal issues in Middleton and it needs sorting and ******* properly @O2

  • thenewnhams Sam Newnham (@thenewnhams) reported

    @O2 Is there an issue in the Bh area? I haven’t had data all day Status checker says you’re investigating it. Thanks

  • xoxcleggyxox1 Laura clegg (@xoxcleggyxox1) reported

    @O2 what is it with your signal at the moment the last week has been shocking can't get one anywhere especially in my house! Same with my husband and daughter!

  • KresnaAstra Kresna Astraatmadja (@KresnaAstra) reported

    @ich_ayu @O2 In some countries, you can keep the number when you change the service provider. The number is the identity, the "religion". The provider should not hold the number hostage to their bad product and poor service.

  • Jameshickmott86 deepwoke (@Jameshickmott86) reported

    @O2 @djcue1986 You ignore your own customers because you dont care. Cant wait to cancel

  • sarah1986 Sarah Poyntz (@sarah1986) reported

    @O2 All sorted now, a third phone call and finally switched over- although not impressed so far, lost a months service because of this and the signal near my house is very poor 🤔

  • peter33266430 peter (@peter33266430) reported

    @O2 this has to be the worst customer device