O2 outages and service status in Thornton Heath, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: City of Westminster, and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster
|
Wi-fi | 1 month ago |
|
Croydon
|
Internet | 1 month ago |
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Croydon
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Internet | 2 months ago |
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City of Westminster
|
Internet | 3 months ago |
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City of Westminster
|
TV | 3 months ago |
|
Wandsworth
|
Internet | 3 months ago |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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Dré (@daktadre) reported from Merton, England@O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive
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Philippa-Ann May (@PhilippaM78) reported from Bromley, England@O2, Hi there, I think I deserve to win something in the Prize Competitions through #O2Priority @O2sports as I've been a loyal and long standing customer of O2!!
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, EnglandI find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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Corey Lee (@caddydorey) reported from Croydon, England@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision
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Judith Hall (@judithhall67) reported from Bromley, England@O2 hi, I am trying to top up my housebound mum’s phone, but both the website and the telephone options are not accepting payment. I have tried two cards. Please advise, she is at risk of falls and needs to be able to phone for help
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Richard 🏳️🌈 (he/him) (@Paul___SW18) reported from Wandsworth, EnglandHey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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B o b M a s s i e (@bobmassie01) reported from Worcester Park, England@O2 Disney+ £2 off offer not working
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princess knickers (@princess_knicks) reported from Lambeth, England@O2 want to cancel my Disney+ sub that I got through you. Gone to myo2 and…no idea…
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david (@david52987296) reported from Victoria, England@O2 my O2 sim has not allowed me to dial international numbers for 3 weeks. Your customer service reps are failing to help. I need this for work. HELP!
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Jackie Frost 🤍 (@Jackie_flash) reported from Lambeth, EnglandHi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular
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Tommy Pickles (@DJTommyPickles) reported from Wandsworth, England@O2 truly the worst customer service I’ve experienced in a long while
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Bev Muir (@ellajack1) reported from Croydon, England@O2 I cant get through to customer services and its urgent
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Shasa Colson (@THE_COLSON) reported from Merton, England@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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keith watson ⚫️ (@kw1330) reported from Camberwell, England@O2 still rubbish signal in #peckhamrye area. #howlongmusticomplain
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Tom Mytton (@TMytton90) reported from Wandsworth, England@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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bambam (@mustafayadigg) reported from Croydon, England@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now
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Daphne & Jake (@madamdaphne) reported from Camberwell, EnglandHello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network
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Ruth Maurice (@ruthie82) reported from Merton, England@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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Phil Learney (@PhilLearney) reported from Bromley, EnglandRefreshing customer service from @O2 Instead of using Covid as an excuse for their incompetence their customer service representatives just laugh at you. 🙄
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Padge (@fishboygtfc) reported@BennyBlanco22 @O2 @Apple Yep, I had a 5g signal but nothing loading up. Spoke to mates and they said the same. Had it for years, don’t know why I tolerated it. Entire villages I visited with work blacked out. So much better with ID/3.
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Big Ed (@62BigEd) reported@kokeshimum @O2 UK is so bad with mobile phone coverage. I've been to Iceland and had a full signal with 5g driving through a tunnel or way out in the wilderness.
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Chris (@BennyBlanco22) reported@fishboygtfc @O2 @Apple They really are terrible arent they
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hakology (@hakology) reported@kokeshimum @O2 i live less than 100ft from a cell phone mast ... yet i get 0 signal ... weird that? and im on 02 aka giffgaff
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Hugh (@Hughtying) reported@Happyengland79 @O2 @BBCWatchdog That is utterly shameless. Admitting you're right just to pull the exact same stunt again is pure bad faith. Drop the formal deadlock letter and take them straight to the Ombudsman—they can't just keep raiding your credit!
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Tilly23 (@Larr23) reported@O2 Any reason why when I’ve just submitted a complaint via your online form (didn’t work) and your live chat, I then received a call from someone asking “why are I submitting a complaint when I’ve said I’m going to “escalate it anyway”?
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RandyRamone (@iainballin30943) reported@kokeshimum @O2 Yep O2 service where I am is completely **** too. Switched to EE - far, far better
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Joe (@joeeast96) reported@O2 hello, I’m trying to sign in to my account/update password but I’m not receiving any emails to update password after I select “forgot password”! Can I have some assistance please
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Greg Geyer (@GregGeyer2) reported@savinggracey @O2 That's unacceptable. O2 needs to step up their customer service.
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Michael Phillips (@MichaelPhi82389) reported@kokeshimum @O2 I'm in wales couldn't use my phone for 6 months due to o2 having issues so went to vadafone