O2 outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: City of London, Kingston upon Thames, London, Hammersmith, Newham, Wembley, Lewisham, Wandsworth, Greenford, Paddington, Croydon, Hackney, Bromley, Kensington, and Poplar.

City	Problem Type	Report Time
City of London	Phone	1 day ago
Kingston upon Thames	Wi-fi	3 days ago
City of London	Internet	4 days ago
London	Wi-fi	5 days ago
London	Phone	5 days ago
Hammersmith	Internet	5 days ago

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Neil Higley (@NeilHigley) reported 1 minute ago from Royal Kensington and Chelsea, England

  @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

• 
  Robert Balaam (@RobertBalaam) reported 6 minutes ago from Southall, England

  @O2 To not have a call-back service when calls are over 15 minutes is abhorrent 💩

• 
  Federica Parise (@cityposer) reported 11 minutes ago from Brentford, England

  @O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???

• 
  Federica Parise (@cityposer) reported 13 minutes ago from Kensington, England

  @O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2

• 
  Robert Balaam (@RobertBalaam) reported 25 minutes ago from Wandsworth, England

  .@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

• 
  Matt Ribbins (@MattRibbins) reported 29 minutes ago from Poplar, England

  @andrewwhyman @O2 Hmm maybe. My point about the network unreliability still stands. Walk to the shop and I have no data unless I airplanes mode a few times. Frustrating

• 
  Senhor G (@Senhor_G__) reported 30 minutes ago from Redhill, England

  @O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?

• 
  Robert Balaam (@RobertBalaam) reported 31 minutes ago from Wandsworth, England

  @O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

• 
  B o b M a s s i e (@bobmassie01) reported 32 minutes ago from Worcester Park, England

  @O2 Disney+ £2 off offer not working

• 
  david (@david52987296) reported 34 minutes ago from Victoria, England

  @O2 my O2 sim has not allowed me to dial international numbers for 3 weeks. Your customer service reps are failing to help. I need this for work. HELP!

• 
  Robert Balaam (@RobertBalaam) reported 35 minutes ago from Southall, England

  @O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!

• 
  Juliet MacKenzie Gough (@juliet_gough) reported 36 minutes ago from London, England

  @O2 can I use my phone in Israel? I’m pay monthly customer.

• 
  Lou93x⚒️ (@louwhu16) reported 36 minutes ago from Worcester Park, England

  @O2 why is your signal coverage so poor? My friend had full 5G in my house and I’m flickering between one bar of 4G and 3G 😩 we have no wifi because of a landslide in the area and I can’t even make a phone call without it cutting out.

• 
  Federica Parise (@cityposer) reported 39 minutes ago from Brentford, England

  .@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?

• 
  Azhaar Ashraf (@azhaarashraf) reported 41 minutes ago from Kingston upon Thames, England

  @O2 Can you please help me as I can't send you a direct message

• 
  ⚡️Emma⚡️ (@electriccandles) reported 43 minutes ago from London, England

  @O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked

• 
  Shane (@Shaneyfirkins96) reported 47 minutes ago from London, England

  Is anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released

• 
  https://techhub.social/@ianpike 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IanPike) reported 51 minutes ago from London, England

  @O2 Network reset? Not sure what that is... Not in London often and last two times when I try to connect to wifi extra it requires login info, multiple locations across the tube network. I've searched for a solution and doesn't seem to be any options.

• 
  Zenwork (@Zenwork21) reported 51 minutes ago from Blackheath, England

  @O2 connectivity and signal in Canary Wharf is awful as usual #o2

• 
  Sean Flatley (@Seanielondon) reported 57 minutes ago from Hounslow, England

  @O2 priority on my Samsung S23 plus is not working. Any readon why it won't access this app? # o2 #samsungs23

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Georgia🖤 (@Ge0rgiaThorpe) reported 8 minutes ago

  @O2 hi, I’ve been DMing you about a situation and now I’m getting no reply? Please can someone help me

• 
  Lord Vetinari (@BillMor75142004) reported 13 minutes ago

  @O2 why is your coverage so spotty in the post code OX11 8. Everytime I am here I'm in and out of signal

• 
  stella 🌍💜 she/her (@catticusrex49) reported 13 minutes ago

  @O2 Yes, but they run on your network! 3g is faster than 4g currently...

• 
  Liam Beresford (@LiamsCorner) reported 15 minutes ago

  @O2 I've been really struggling to access the internet for the past hour, are you having issues or something?

• 
  WindsurfingUK (@WindsurfingUK) reported 17 minutes ago

  Do not go with o2 had an issue with them for 5 weeks with an issue and it’s still not resolved. Avoid at all costs #o2 @O2 please retweet

• 
  Charlie Brougham (@CharlieBrougham) reported 19 minutes ago

  Yet more great service from @O2 Trying to get hold of customer services only to be disconnected after being on hold for over 15 minutes. No doubt it’s down to the pressures of Covid.

• 
  𝘿𝙖𝙣𝙞𝙚𝙡 𝙍𝙞𝙙𝙜𝙚𝙬𝙖𝙮 (@idRidge) reported 20 minutes ago

  . @O2 15 weeks and 5 emails from Katie at O2 responding to say my complaint has been passed to the relevant department but, will they ever respond? I have been with O2 for circa 15 years & this is what I get? #ignorance

• 
  KAT (@katlove1982) reported 24 minutes ago

  @O2 Calling O2 is so annoying..there customer service is -0..

• 
  Daniel (@oioisavvy) reported 26 minutes ago

  @kaaayleeeighh @O2 Ive seen a lot of tweets chasing this with no answer, the communication on this is terrible, and the delays odd considering other providers sent theirs out early.

• 
  Angharad (@AngharadJ5) reported 26 minutes ago

  @catticusrex49 @giffgaff @O2 My O2 4g is terrible too. Horrendously slow in Cardiff and Swansea..