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O2 outages and service status in Thornton Heath, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • 50% Internet (50%)
  • 50% TV (50%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: City of Westminster, Wandsworth, Mitcham, and Croydon.

CityProblem TypeReport Time
City of Westminster Internet 25 days ago
City of Westminster TV 28 days ago
Wandsworth Internet 1 month ago
Mitcham Internet 1 month ago
Croydon Wi-fi 1 month ago
Lewisham Internet 2 months ago

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • ellajack1
    Bev Muir (@ellajack1) reported from Croydon, England

    @O2 I cant get through to customer services and its urgent

  • madamdaphne
    Daphne & Jake (@madamdaphne) reported from Camberwell, England

    Hello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network

  • Silverlink_
    iyren (@Silverlink_) reported from Croydon, England

    @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

  • daktadre
    Dré (@daktadre) reported from Merton, England

    @O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive

  • Munden87
    AA Ron 🖤 (@Munden87) reported from Addington, England

    Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!

  • david52987296
    david (@david52987296) reported from Victoria, England

    @O2 my O2 sim has not allowed me to dial international numbers for 3 weeks. Your customer service reps are failing to help. I need this for work. HELP!

  • shanianderson_
    Shani (@shanianderson_) reported from Lambeth, England

    @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

  • Jackie_flash
    Jackie Frost 🤍 (@Jackie_flash) reported from Lambeth, England

    Hi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular

  • SeanEdwardParry
    Sean Parry (@SeanEdwardParry) reported from Wandsworth, England

    @O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!

  • michaelbeverla1
    michael beverland 🦎🥝🎹🖤🦑🐙 (@michaelbeverla1) reported from Eltham, England

    @O2 just received new sim and trying to get it to work. Switched to you guys from EE but it will be the fastest cancellation in history at this rate. Your online help just isn’t

  • Paul___SW18
    Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • spillanemary
    mary spillane (@spillanemary) reported from Wandsworth, England

    @O2 Pity you can’t provide consistent, reliable service in London

  • Munden87
    AA Ron 🖤 (@Munden87) reported from Croydon, England

    Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data

  • sladey66
    It’s only curly at the front (@sladey66) reported from Camberwell, England

    Is anybody else getting no service from o2? It’s been woeful for weeks @O2

  • loganwicke
    logan (@loganwicke) reported from Lambeth, England

    @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

  • jamesrobey1990
    James Robey (@jamesrobey1990) reported from Wandsworth, England

    @O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

  • LukasDiSparrow
    Lukas DiSparrow (@LukasDiSparrow) reported from Camberwell, England

    I wanted to ask chat support at @O2 IS IT POSSIBLE TO UNLOCK MY OLD PHONE. The idiot spent 45 MINUTES just asking ME security questions. STOP WITH THIS UNGA BUNGA CUSTOMER SERVICES. 45 MINUTES of bullshit and not one answer WTF. ******* morons.

  • MartinCox0155
    Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

  • des700
    des (@des700) reported from Camberwell, England

    @O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • 88TomTom
    Tom Tom (@88TomTom) reported

    @O2 Can someone please help sort an issue. I’ve been waiting over 3weeks and the call centre said there nothing they can do and have submitted a new ticket and I need to wait another 2weeks! CIT-A399507 & CIT-A407913.

  • Dan_Roberts21
    Dan Roberts (@Dan_Roberts21) reported

    @O2 I did the online check says it’s good signal in the area but I don’t seem to have any

  • pammieh2003
    Pam Holmes (@pammieh2003) reported

    @O2 @ad_moran4 If you want a signal stick with EE! Sick of not being able to access apps on my phone, you know for critical things like charging my car or transferring money between accounts so I can pay for items! O2 are an absolute joke!

  • JasmineRisely
    Jasmine Chandler (@JasmineRisely) reported

    @O2 over the last couple of weeks I’m having signal issues around my house/village. Is there someway to check if there are on going works/issues?

  • BlueChefCTID
    Paul Baker 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@BlueChefCTID) reported

    @O2 @sheritzy The coverage checker doesn’t fix the problem or does it? Seeing too many customers complaining about O2, it’s very sad. I’m glad I’ve changed my package

  • Dan_Roberts21
    Dan Roberts (@Dan_Roberts21) reported

    @O2 I’ll try anything to get a signal

  • barton6435
    Craig Barton (@barton6435) reported

    @ad_moran4 @EE @O2 Do not switch to o2 theres a reason their cheaper their signal is awful im o2 wifes EE she always has signal i dont. I've been o2 for about 20 years the minute my contracts up im off

  • megpb_
    Megan (@megpb_) reported

    @O2 Hello! I’m trying to pay my overdue DD (meant to change bank account details but forgot, so the payment didn’t go through!) however every time I try to access myO2 or via App I just get “path forbidden” when trying to make the payment. Can you help me please? Thanks

  • Travis_techz
    MR_TRAVIS (@Travis_techz) reported

    @me_marifi @virginmedia @O2 Send me a DM for help

  • ad_moran4
    𝐀𝐃𝐙 (@ad_moran4) reported

    @gethinbach @O2 Gethin thank you so much for your comment I really do appreciate it and I can’t be doing with bad service / reception it drives me mad. I think I will end up staying with EE to be honest.