O2 Outage Report in Thornton Heath, Greater London, England
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (29%)
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Total Blackout (11%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Newham, City of Westminster, London, Waltham Forest, Thornton Heath, Hackney, Esher, Kensington, Worcester Park, Southwark, City of London, Wandsworth, Wallington, Kingston upon Thames and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Phone | |
| City of Westminster |
Phone | |
| London |
Internet | |
| London |
Phone | |
| London |
||
| Waltham Forest |
Phone |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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bambam
(@mustafayadigg) reported
from
Croydon, England
@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!
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VINNY P
(@vinnypDJ) reported
from
Bexleyheath, England
Looking forward to going in to the @O2 & Sport Direct shop (they deleted there twitter) To argue with one of there nice colleagues who mite of struggled with there **** 80% wages, about ******** ups with my orders they sent me in lockdown & that the 30days to sort it, is over
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Your service doesnt work in Bournemouth lol
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AA Ron 🖤
(@Munden87) reported
from
Croydon, England
Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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John Till
(@JohnTillUK) reported
from
City of London, England
@yamesh Alas as I’ve never left them - after 23 years so far - I don’t think it includes me. Still waiting for @o2 to recognise my loyalty though
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Elizabeth Waight
(@ElizabethWaight) reported
from
Poplar, England
@KateAGriffin @O2 I called @CPWTweets and got an amazing deal switching to EE. So quite glad they were rude 😉
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Corey Lee
(@caddydorey) reported
from
Croydon, England
@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Whenever i got to Bournemouth im losing the signal on the beach straight away
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RebeccaW40
(@RebeccaW40) reported
from
Epsom and Ewell District, England
@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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Alex
(@Alx_R_M) reported
from
Paddington, England
@O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou
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William Hill
(@hillww1) reported
from
Stratford, England
@O2 Glad I got my #SamsungGalaxyS20 before the shutdown and have now, #5G signal too 👍🙂
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2
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Elizabeth Waight
(@ElizabethWaight) reported
from
Poplar, England
After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.
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Tom Byford
(@tombyford) reported
from
Paddington, England
@_peetaypan @O2 If you want to keep your number you can get a PAC code by texting PAC to 65075 once you give that to your new network provider you shouldn’t have any more hassle
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Tania d'Alcor #FBPE 🕷🐟🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺
(@TaniaAlcor) reported
from
Kensington, England
@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.
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Irene Barnett
(@Thestylist4you) reported
from
Poplar, England
@LiamYulhanson @O2 What 😳 thats terrible Liam.x
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Sean Parry
(@SeanEdwardParry) reported
from
Wandsworth, England
@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Bret
(@Bret80225558) reported
@O2 Thanks. I’ve had acc access issues today and I think it’s to do with the fraud case ongoing. Can you please ensure I won’t pay £75 on 5th August as it’s still looks like I will pay it. Several chats with o2 said this will not happen but although promised by o2 nothing in ✍🏻
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daniel
(@DJDAVIES1984) reported
@O2 hi, I have a problem with my account, can you help?
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Annabel Mullin
(@AnnabelMullin) reported
@O2 have lost 8yr old’ watch - store doesn’t want to deal & told me to call customer service, & customer service team told me to go to store (😬), then they called the store to check they don’t want to deal (🙄)… & u can’t talk to a manager because they don’t want 2 deal (🤯)
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Bob Hey
(@itsarz_uk) reported
@O2 So, I guess you don’t like answering 202 etc or online chats! Shame, was wanting to discuss extending contract with you (check offers etc), but have spent 15min, then 17 min on the phone to be dropped out, and failed to get a chat running, so I guess I won’t bother! V. Poor
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Ben Staniforth
(@BenStan88) reported
@ess_jay_em @O2 I’ve been having the same issues, on and off, for weeks now. Central Birmingham and terrible service. Phone shows 4G full signal but can’t connect to anything
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Ola Agbaimoni
(@OlaAgbaimoni) reported
@O2 how do you get to speak to a person in real time such that it doesn’t take all day with a bot in a chat to get an answer to a problem?
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Richard Snowden
(@snowyrich) reported
@O2 I’ve come to you guys from Three to leave pour customer service. I wish I had stayed! I’ve transferred my number to you and somehow you’ve deactivated my eSIM! And can’t provide me with service for 2 - 3 days. No data, no phone no nothing! Completely unacceptable
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Alex
(@baggieal) reported
@O2 hi! I placed a order for a pay monthly tablet last Tuesday, but the order got cancelled, I was told the £20 up front payment would be back in my account within a day or two but still no sign of it, any help with this would be great thanks!
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Ben Carrington
(@BenCarrington20) reported
@O2 No contact yet, phoning 202 doesn't work, online PAC form doesn't work. Not a great sign when switching TO a network :-)
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Sarah Nicholson
(@sarah1nicholson) reported
@O2 can you help, trying to book tickets for Paddington adventure Edinburgh but PRIORITY code doesn’t work to give 50% off. Can you help me book? Thanks