O2 outages and service status in Thornton Heath, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 14: Problems at O2
O2 is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: Croydon, City of Westminster, Wandsworth, and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 9 days ago |
|
City of Westminster
|
Internet | 1 month ago |
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City of Westminster
|
TV | 1 month ago |
|
Wandsworth
|
Internet | 2 months ago |
|
Mitcham
|
Internet | 2 months ago |
|
Croydon
|
Wi-fi | 2 months ago |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Maria Pia Tissot (@MariaPiaTissot) reported from Camberwell, England@Mcdoto_tony @O2 I used to be with EE but moved last December, but in the last couple of months it's been really hard to get signal in these areas
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Lukas DiSparrow (@LukasDiSparrow) reported from Camberwell, EnglandI wanted to ask chat support at @O2 IS IT POSSIBLE TO UNLOCK MY OLD PHONE. The idiot spent 45 MINUTES just asking ME security questions. STOP WITH THIS UNGA BUNGA CUSTOMER SERVICES. 45 MINUTES of bullshit and not one answer WTF. ******* morons.
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Tommy Pickles (@DJTommyPickles) reported from Wandsworth, England@O2 truly the worst customer service I’ve experienced in a long while
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AA Ron 🖤 (@Munden87) reported from Addington, EnglandAnyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Lucy K-T (@KnellTaylor) reported from Croydon, EnglandSometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷
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Olly Groome (@ollygroome) reported from Bromley, England@sadamson84 @Suzysue8 @O2 That was after nearly 20 years of being their customer btw! Some get gift boxes, others get that sort of treatment 🙄
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Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported from Croydon, EnglandHey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊
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Kay Bak (@kaybaka) reported from Camberwell, England@virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!
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Hayden | London Event Photographer (@AdairDrivePhoto) reported from Wandsworth, EnglandHi @O2 links in your last email are not working for me. #GoDine
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Steffie (@steffiegc) reported from Eltham, England@O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.
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david (@david52987296) reported from Victoria, England@O2 my O2 sim has not allowed me to dial international numbers for 3 weeks. Your customer service reps are failing to help. I need this for work. HELP!
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Philippa-Ann May (@PhilippaM78) reported from Bromley, England@O2, Hi there, I think I deserve to win something in the Prize Competitions through #O2Priority @O2sports as I've been a loyal and long standing customer of O2!!
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Judith Hall (@judithhall67) reported from Bromley, England@O2 hi, I am trying to top up my housebound mum’s phone, but both the website and the telephone options are not accepting payment. I have tried two cards. Please advise, she is at risk of falls and needs to be able to phone for help
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⚜GOONERLOVER69⚜ (@Goonerlover69) reported from Croydon, EnglandGood morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄
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Richard 🏳️🌈 (he/him) (@Paul___SW18) reported from Wandsworth, EnglandHey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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des (@des700) reported from Camberwell, England@O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help
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Corey Lee (@caddydorey) reported from Croydon, England@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision
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London Lofty (@lofty_london) reported from Camberwell, England@O2 Can you explain what they are please, why the mystery. I pay for a service that doesn't work where I live.
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Darren C (@SLushCCool) reported from Croydon, England@O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Wayne Tuckwell 💚🖤 (@waynetuckwell) reported@O2 so when am I going to get an update to ticket number: CIT-A408955. Or you hoping I’ll just go away and not bother you again? I will not be renewing with O2 as your customer service is poor to say the least.
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W (@NWIWC01) reported@O2 Cant it just be fixed? For the first time ever yesterday I lost a dog and had to ring people. Not registered on network isn't good enough for 40 minutes. Luckily for me, the dog went to my van after being spooked by thunder. Ive had to be two way radios for my colleagues.
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Buzzard Capital (@BuzzardCapital) reported@TomTugendhat @O2 @EE 2010-2024. More things your government did **** all about. Sit down and shut up. Catch you tomorrow with your next hypocritical whinge.
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13th Theatre Co (@13theatre) reported@O2 Hi I am not on 02 but I am being continually harassed. I made a complaint to your Fraud team and I presumed it was closed as I received a letter saying I had nothing to pay. I received two texts asking for money. There is no identification on the text
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William Harford (@williampharford) reported@worstall @O2 @vodafone Maybe they'll help improve matters like they have with equity investments in local broadband...
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keith winkworth (@shotsmanic) reported@TomTugendhat @O2 @EE One of the worst areas I have experienced but it well known is Elvetham area of Fleet, Hampshire.
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Hans Maulwurf (@HansMaulwurf51) reported@TomTugendhat @O2 @EE Any network connectivity in London is a joke
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Jambo (@The_real_Jambo_) reported@O2 @davehpayne O2 have went downhill since merging with virgin media, been a loyal customer of 02 for over 20 years but considering leaving when my contract is up.
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ted (@wardfar) reported@O2 @TomTugendhat It’s tosh in Cambridgeshire too the past year there’s barely anything unless you go up the garden which is piss poor if your disabled and housebound
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CharlesNF (@CharlesNF_no2) reported@TomTugendhat @O2 @EE O2 was so bad in Southampton that I moved to EE, which is a fair bit better. O2's 5G was even worse than its 4G.