O2

O2 Outage Report in Thornton Heath, Greater London, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thornton Heath, Greater London, England 11/25/2025 10:40

November 25: Problems at O2

O2 is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent O2 outage reports came from the following cities: London, Wembley, Bexleyheath, Sevenoaks, Poplar, Richmond, Hounslow, Hammersmith, City of Westminster, Southall, Merton, Dorking, Ealing, Hackney and Epsom.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Phone
United KingdomWembley Total Blackout
United KingdomBexleyheath Phone
United KingdomSevenoaks Phone
United KingdomPoplar Internet
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • depeare Steve Depeare (@depeare) reported from Ealing, England

    @O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made

  • jackaarondavies Jack Aaron Davies (@jackaarondavies) reported from Richmond, England

    @O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.

  • RalphVarcoe Ralph Varcoe (@RalphVarcoe) reported from Merton, England

    @O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!

  • 24_7_Raver Will McLeish (@24_7_Raver) reported from Camberwell, England

    @O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there

  • Zenwork21 Zenwork (@Zenwork21) reported from Poplar, England

    @O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it

  • The_Lady_Jade_X Mrs Lady Jade ❤ (@The_Lady_Jade_X) reported from London, England

    Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    Worse customer service @o2 I give up!

  • oxymoron_tom Tom Bassett (@oxymoron_tom) reported from Wandsworth, England

    Is there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2

  • aavalostorres Arturo Avalos Torres (@aavalostorres) reported from Stratford, England

    @O2 I would love to, specially cuz your phones are unlocked but I made a huge mistake by signing a contract with EE, wrong network

  • MikeBrownnutt Mike Brownnutt (@MikeBrownnutt) reported from Merton, England

    @O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉

  • MedinaMadam Eva Hamilton (@MedinaMadam) reported from Camberwell, England

    Not good customer service at all! Maybe you need to join me @O2

  • Cla_Cottingham Claire Cottingham (@Cla_Cottingham) reported from Wandsworth, England

    @O2 Help. Unfortunately not which I now understand is not ideal!

  • boogieloo Jodie De Vere (@boogieloo) reported from Southall, England

    @O2 I love @ O2 Customer Service

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    @O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.

  • KtHob Katie Hobden (@KtHob) reported from City of London, England

    Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical

  • AkilAlakil عقيل العقيل (@AkilAlakil) reported from Poplar, England

    @O2 @bluebear2207 H2, 2019 almost there. You should live up to your promise. Otherwise we will never trust you.

  • RalphVarcoe Ralph Varcoe (@RalphVarcoe) reported from Merton, England

    @O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.

  • JohnBur57441479 John Burch (@JohnBur57441479) reported from Bexleyheath, England

    @Sunny_in_London @O2 Congrats. I’ve been waiting 2 months. No service for me and my wife from @O2 at our home. No compensation either!!

  • JohnBur57441479 John Burch (@JohnBur57441479) reported from Bexleyheath, England

    @O2 very disappointed and suprised that after 2 months without mobile service in my home you will not be providing any compensation! Contract up in September. I’ll be off to a different supplier. Anyone reading this please retweet so other users understand this crazy @O2 policy.

  • MissPaulaGreen Paula (@MissPaulaGreen) reported from Camden Town, England

    @O2 I have noticed that the WiFi is not working in 2 locations today 👀🤨

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Hooty1981 Wayne Stewart (@Hooty1981) reported

    @VodafoneUK wheres the loyalty??? 15 years with vodafone but wont waive the £90 left on a 1 month contract - poor show - @O2 make me a offer

  • garyfranklin Gary Franklin (@garyfranklin) reported

    Tried to move from Vodafone to @O2 yesterday, were O2 interested, not at all. very poor

  • katyforbes23 Katy Forbes (@katyforbes23) reported

    @O2 you’ve just taken money out of my account for my upgrade and then the page errored, then I got hung up on by you CS agent. SHOCKING service and after being with you 10 years, no phone on order and I have to wait 3 days for the money to return

  • karlwalford1984 Karl Walford (@karlwalford1984) reported

    @o2 returning an o2 device plan is impossible you are continuing to take money off me after I’ve sent the headphones back. This is shocking and customer service don’t seem to be able to fix this is 2021 how can you not refund somebody and cancel a device plan. Huge complaint here

  • JovanaTalks Jovana (@JovanaTalks) reported

    @O2 how do I check if there’s an outage in my area because I’m not getting any signal? #sadface

  • kxngcon Connor Swain (@kxngcon) reported

    @O2 I dont feel this way! I experience this is way! Whats happening to justify the amoubt people pay with you for the shoddy service and signal problems? The issue is at your side not mine…

  • karenjo31811125 karen jones (@karenjo31811125) reported

    @mdh1569 @O2 I also need help, activation not gone to plan. Also tired of being on trying to make contact. Tried various methods and spent hours! Not good.

  • kxngcon Connor Swain (@kxngcon) reported

    @O2 I dont feel this way! I experience this way! Whats happening to justify the amount people pay you for the shoddy service and signal problems? The issue is at your side not mine…

  • txteva txteva (@txteva) reported

    Looks like @O2 is a bit broken in BS34 8SP- normally 4G but only getting H+ signal!

  • kathynash5 minime (@kathynash5) reported

    @O2 this is the worst customer experience I’ve ever encountered I have now been hung up on 3 times over 45 minutes and I WAS trying to stay with you!!!!