O2 service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: City of London, Kingston upon Thames, London, Hammersmith, Newham, Wembley, Lewisham, Wandsworth, Greenford, Paddington, Croydon, Hackney, Bromley, Kensington, and Poplar.

City	Problem Type	Report Time
City of London	Phone	18 hours ago
Kingston upon Thames	Wi-fi	3 days ago
City of London	Internet	3 days ago
London	Wi-fi	4 days ago
London	Phone	5 days ago
Hammersmith	Internet	5 days ago

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Dave Hampton 🌍🌳 (@carboncoach) reported 4 minutes ago from Kensington, England

  Dear @EE It’s only a few months since I switched to you, but seems I’m gobbling data faster than ever when I was with @O2 Is your metric working? Maybe you’ll say your network is faster? if so I’ll gladly switch back: to my lower data allowance with O2: that I never used up!

• 
  ⚡️Emma⚡️ (@electriccandles) reported 4 minutes ago from London, England

  @O2 I've tried all that already. If I had WiFi access I wouldn't need the data to work. Phone signal works fine, just can't use anything with Internet. It's been like this for at least a month.

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 10 minutes ago from Croydon, England

  @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

• 
  Liz Rose 😍 (@esrose2003) reported 11 minutes ago from Richmond, England

  @O2 you’ve sent me reminder to pay u for a bill I can not see! I asked for a bill last mnth, as could not view online and nothing? This is on u! U have stopped my service but I wont pay until I have a break down? Bully! If u can send me a ltr, u can send me statement?? @Ofcom

• 
  roger (@NokkTheDwarf) reported 15 minutes ago from Poplar, England

  @O2 your priority ticket service has not let me click on continue to buy the tickets (it is greyed out). This is the first time I have used the service and it isn't a good experience.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 15 minutes ago from Southall, England

  @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

• 
  Sheena Watts (@Sheena81) reported 16 minutes ago from Kensington, England

  @MoneySavingExp Is this every network? @O2

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 17 minutes ago from Croydon, England

  @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

• 
  Gavin 🇺🇦 (@Gavlar321) reported 20 minutes ago from Wandsworth, England

  @ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him

• 
  James Rogers (@james_rogers) reported 22 minutes ago from Poplar, England

  @O2 Too many issues to explain here. Yesterday I cancelled my contract with @O2 and finally got a refund on the phone I purchased from you in February, which you arbitrarily cut. Now I need to reclaim via my bank £160 from you. More time wasted. Your customer service is appalling!

• 
  Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported 24 minutes ago from Ealing, England

  @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 31 minutes ago from Esher, England

  @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

• 
  Liz Rose 😍 (@esrose2003) reported 35 minutes ago from Richmond, England

  @O2 Yeah roam freely in Europe but beware going anywhere else, they wanted to charge me DAILY, the same amount that my husband was charged monthly by his network!!! Beware of extreme charges and dreadful customer service

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 37 minutes ago from Esher, England

  @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

• 
  Lou 🐝 Lou (@Stasisesque) reported 37 minutes ago from London, England

  A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.

• 
  ⚡️Emma⚡️ (@electriccandles) reported 51 minutes ago from London, England

  Idk what's going on with @O2 signal atm, but for the last few weeks I have no data signal around Crystal Palace at all. Doesn't come back till I get down to Sydenham. Weird

• 
  iyren (@Silverlink_) reported 52 minutes ago from Croydon, England

  @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

• 
  Liz Rose 😍 (@esrose2003) reported 53 minutes ago from Richmond, England

  @O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April

• 
  Nicky Green (@Nickyquin) reported 54 minutes ago from Godstone, England

  @CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.

• 
  Stephanie Addington (@AddingtonSteph) reported 55 minutes ago from Richmond, England

  .@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tommy Pickles (@DJTommyPickles) reported 4 minutes ago from Wandsworth, England

  @O2 truly the worst customer service I’ve experienced in a long while

• 
  Brian Keighley (@Brian74165024) reported 11 minutes ago from Kirkburton, England

  @runhappyally @O2 Come on O2 .... you've clearly got a long standing problem that you've failed to properly fix. I reckon it's fingers out time.

• 
  Dave Bisgrove (@DaveBisgrove) reported 11 minutes ago from Manchester, England

  1st prize for worst customer service goes to Vodafone. Lied too 3 times, spent a 70mins on chat then to be told to call 191 only to sit on hold for 40mins... I’m done with their ****. any other mobile providers want my business? @VodafoneUK @EE @O2

• 
  Shaun (@shaunobrien_) reported 13 minutes ago from Hove, England

  @O2 I’d love to chat to someone online about my bill please. Your app isn’t letting me, Aura is crap and doesn’t respond to the actual question I have.

• 
  Laaraib (@laaraibk_) reported 20 minutes ago from Ingleby Barwick, England

  @O2 HELLO!! I’ve been trying to pay my bill for two days now (it’s due tomorrow) whenever I try and pay, the money bounces back. I’ve used different bank cards now, all with money in and still the same so it’s not a problem with my bank.

• 
  Stevie3116 (@steve3116) reported 29 minutes ago from Cogenhoe, England

  @O2 can you beat sky deal on Huawei p30 pro 24 months 8 GB £27 I'm a 02 customer contact up now

• 
  Robert Frame (@hiaw61) reported 29 minutes ago from Hatfield, England

  @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

• 
  Charlene (@Peachey_79) reported 30 minutes ago from Wandsworth, England

  My mum is vulnerable and can’t use the internet... she needs help @O2

• 
  Chelsea Nicholson (@ChelseaRebecca8) reported 30 minutes ago from Brimington, England

  Shocking customer service from @O2 yet again🙃

• 
  Tim Branson (@TPBranson1) reported 31 minutes ago from Nottinghamshire, England

  Yet again rubbish service from @EE . Let's see what @VodafoneUK @ThreeUKSupport @O2 and any other has to offer for someone who has been with them for 20 plus years