O2 outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  ⚜GOONERLOVER69⚜ (@Goonerlover69) reported 6 minutes ago from Croydon, England

  Good morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄

• 
  Gavin Wilson 📺🎥 ♿🏳️‍🌈 (@GavinWilsonTalk) reported 6 minutes ago from Merton, England

  @O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages 🤔🤔🤔

• 
  mary spillane (@spillanemary) reported 7 minutes ago from Wandsworth, England

  @O2 what on earth? A mast down last week. Today another bloody mast down. You’ll update me when? AUGUST 27?! time to switch

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 14 minutes ago from Croydon, England

  @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

• 
  B o b M a s s i e (@bobmassie01) reported 15 minutes ago from Worcester Park, England

  @O2 Disney+ £2 off offer not working

• 
  Sally Gilchrist (@SallyGilchrist1) reported 15 minutes ago from Wandsworth, England

  @O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?

• 
  des (@des700) reported 16 minutes ago from Camberwell, England

  @O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help

• 
  Judith Hall (@judithhall67) reported 17 minutes ago from Bromley, England

  @O2 hi, I am trying to top up my housebound mum’s phone, but both the website and the telephone options are not accepting payment. I have tried two cards. Please advise, she is at risk of falls and needs to be able to phone for help

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 20 minutes ago from Croydon, England

  I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

• 
  Carol mcCallum (@Downtonres) reported 35 minutes ago from Lambeth, England

  @BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 35 minutes ago from Croydon, England

  @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

• 
  ✈️ B (@_beckid) reported 35 minutes ago from Croydon, England

  Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

• 
  Maria Pia Tissot (@MariaPiaTissot) reported 37 minutes ago from Camberwell, England

  @Mcdoto_tony @O2 I used to be with EE but moved last December, but in the last couple of months it's been really hard to get signal in these areas

• 
  Daniel Smith (@Scampboi) reported 38 minutes ago from Croydon, England

  @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

• 
  White Lotus Customs (@wlcustoms) reported 40 minutes ago from Croydon, England

  I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?

• 
  Shane Pender (@silverback1809) reported 45 minutes ago from Bromley, England

  @O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!

• 
  Vanessa (@thatVanessa1) reported 46 minutes ago from Camberwell, England

  @O2 I need to speak to someone about having no network reception at my house (for a year now) but online chat function remains off and I can't call you because I have no reception. What should I do?

• 
  Kay Bak (@kaybaka) reported 52 minutes ago from Camberwell, England

  @virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!

• 
  Gavin 🇺🇦 (@Gavlar321) reported 52 minutes ago from Wandsworth, England

  @ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him

• 
  MRS (@TweetMRS) reported 58 minutes ago from Camberwell, England

  “The idea of customer ownership feels a little arrogant. You have to champion the customer, put them first, and be authentic, but I’m not sure that means ‘owning’ them.” @JessicaJSalmon from @o2 on the future customer. #MRSlive

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  maria met camila ♰ (@iammajof) reported 2 minutes ago

  @agb_ayline @andreamfloresss How can people be like that? Ariana has never encouraged hate, so seeing some of her fans treat other fans like that is just so sad💔. @O2

• 
  Paul Curry (@Paulc2nd) reported 4 minutes ago

  Just hung up on an offshore call centre for @O2 who wouldn't listen. She was wanting screenshots of my issues I am experiencing with the app and website and wanted to try and diagnose it. I explained it would be easier to talk to someone in the U.K. who has the @O2 app so they

• 
  Kerrie Amos (@Kelbells_18) reported 6 minutes ago

  Hi im desperately trying to get in touch with Joss/Josh in your customer service team. Its regarding the very random order relating to the Boots order lady! @O2

• 
  Max Kansas (@KansasMax) reported 7 minutes ago

  @O2 unbelievable that I cannot get help blocking my SIM after my phone was stolen. Please help me sort this out

• 
  David Harbison (@Davidharbison18) reported 17 minutes ago

  @shade1964 @O2 I'm having the same problem it switches between 4g and 5g and 4g again why is this is there a outage I'm from belfast.

• 
  Lauren (@Halbutt) reported 17 minutes ago

  @O2 I have sent a direct message, regarding help of changing my surname on my account, as your website wouldn't let me upload my photo.

• 
  Chris (@cwbmufc) reported 19 minutes ago

  @willyepp @O2 Regularly get these issues too @O2

• 
  Talib Dean Harnetty (@TDHarnetty) reported 22 minutes ago

  I was told on the phone that I'd be able to use my allowances in Turkey but I'm getting no data. Roaming is on, data is on, but no mobile data. I'm a Volt customer. Help, please. @O2

• 
  TheLifeOfJapi (@TheLifeOfJapi) reported 26 minutes ago

  No internet coming upto 30days from your service, three attempts for a technician to call us for no call to ever be made, and now just been hung up on by your call handlers. @O2 what's going on why can't we get a technician or even our internet sorted? All calls are recorded.

• 
  KopiteinPoland (@KopiteinPoland) reported 32 minutes ago

  Before @O2 say call customer service, why do I want to waste my time stuck in your queues, waiting to speak to someone about something I should be able to check online and pay if your website worked properly. #timeismoney