O2 Outage Report in Thornton Heath, Greater London, England
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (11%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Newham, Tower Hamlets, City of Westminster, London, Waltham Forest, Thornton Heath, Hackney, Esher, Kensington, Worcester Park, Southwark, City of London, Wandsworth, Wallington and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Internet | |
| Tower Hamlets |
Internet | |
| Newham |
Phone | |
| City of Westminster |
Phone | |
| London |
Internet | |
| London |
Phone |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Liv 🌸🌷
(@OliviaFranceska) reported
from
Islington, England
@O2 hi, my data hasn’t been working all day! Please help
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Sara May
(@saraminniemay) reported
from
Lambeth, England
@O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.
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Tessa Dowling
(@SimplytheTess) reported
from
Croydon, England
@O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2
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Rebecca Pickering
(@Cronxgrl) reported
from
Camberwell, England
@O2 No if I type in WC1 it says there's a mast down
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Wandsworth, England
@SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei
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2 for flinching
(@2_4_Flinching) reported
from
Camden Town, England
@O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!
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Chloe Finlayson
(@chloefinlayson) reported
from
City of London, England
@naomihall_ @O2 It’s so frustrating! When I checked yesterday it said service was fine in Islington but then when I got home had to data there either 😥 glad it isn’t just me having issues though
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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Swanscott
(@CSwanscott) reported
from
Camberwell, England
@O2 My data has been extremely slow/not working the last few days can you help out please !!
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Thinkbig26
(@Thinkbig261) reported
from
Stratford, England
@O2 I just want to let you know that im going to EE. Its not me its you, your just not what i want no more you don't offer me anything good for being loyal EE is just better. 💔 sorry not sorry p.s its a polite **** you if that wasn't clear but just in case **** YOU!
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Sophie Donnelly
(@sophiegdonnelly) reported
from
City of London, England
@O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢
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Joshua Preston
(@jpfpreston) reported
from
Camberwell, England
You don’t get an ounce of data stood on an open-air platform at London Bridge. Been the same for 5 years. I tweeted back then. Send an engineer to platform 12 for a survey. And none of “we don’t guarantee data” -just fix it pls. @O2
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Janet Heil
(@janet_heil) reported
from
Bromley, England
@f4feistyfem @inguidowetrust @SEOforlondon @O2 I completely agree @f4feistyfem. I politely asked people next to us to stop shouting and they said *I* was rude and they had to shout because it was so loud. Truly shocking.
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👊🏿 Tinashe 👊🏿
(@MetallicWood) reported
from
Bromley, England
@o2 your data coverage is atrocious, one would think you are still stuck in 2006 🙄 #data #o2 #coverage #shit #4gCrap
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Daniel Burgess
(@myorangetruck) reported
from
East Ham, England
@O2 I sent over a DM yesterday no response and another day with crap data service. Still not fixed
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Mat Skipper-Banks
(@DaFluffMeister) reported
from
Bexleyheath, England
@O2 hello you lovely people, so my phone is paid for so I’m now out of contract, been with you since day 1 but signal in DA15 7LE is shocking! A friend lives in DA15 8DQ and he said a mast has been worked on and his reception and 4G is now amazing, it’s about 1 mile away from me
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davidweir
(@davidweir1973) reported
from
Ilford, England
DO NOT USE @O2 **** SERVICE!!!!!
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davidweir
(@davidweir1973) reported
from
Ilford, England
@O2 Enough now, im losing money because of this! Im paying for a service your not providing! So i wish to cancel my contract. Pls have someone call me urgently.... oh wait not they cant can they!!!!!!!! Dm
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Stella Leung
(@StellaWYLeung) reported
from
Wandsworth, England
@SkyHelpTeam My 4G network on @O2 is MUCH faster than your broadband service, when you promised to give me 17mbps. This has been happening for the past weeks.
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Mat Skipper-Banks
(@DaFluffMeister) reported
from
Bexleyheath, England
@O2 Tbh it’s not just the calling, the main issue is the lack of 4g and it’s awful speed, 3G, when it kicks in, is ok but in this day and age not getting 4g is a problem ;(
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Liam
(@LiamGilliver) reported
@O2 woke up to no data, signal, and when I log on to My O2 it says I don’t have an account. What’s going on?
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Carl
(@Carlo14601) reported
@Ker_Anderson @VodafoneUK Amazing, thanks Ker. Other than general maintenance I don’t think Voda or @O2 have put much development in the city. Connectivity is somewhat poor 😢🤞🏼🤞🏼
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Sophie Joy
(@sophiejoy_m) reported
@O2 I’ve just been on the phone to your help team and cut off twice after waiting on hold for over 20 mins each time. Urgent query about supposed extra charges on my account - please help? How can I talk to someone without getting cut off?
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MattyAitch⚒aka OnionRingKing
(@AitchMatty) reported
Just spend an hour with o2 on the blower trying to sort an iPhone 13 then the guy on the phone hung up coz I told him the line was bad i I couldn’t hear a question #******* now @O2 I’ll take my business elsewhere 🖕🏻
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Sherie Gabrielle
(@GabrielleSherie) reported
@virginmedia @O2 Nothing but issues outages and dropping out over the last week or so. Horrendously umreliable at present virgin
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paul phillips
(@eastendboy1971) reported
@O2 hello I’d like some help redeeming my extra from o2. Thanks
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Ryan
(@ryanyates1990) reported
Hey @O2, please get someone to update me via my ongoing issue which is currently being dealt with via DM. Being without service since Friday morning really isn't on and genuinely can't believe it takes hours to reply to DM messages when I've responded within a minute every time
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Sarah Kirkman
(@sarzk82) reported
@O2 disgusting experience in store today when my father in law was dealing with customer services over a phone contract obtained by his son who has severe learning difficulties. O2 think it’s acceptable to tell him to go and get power of attorney before they will speak to him.
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Lee Overton
(@LeeOverton19) reported
@O2 have been trying to speak to someone on live chat for over a week now and just keep being told by the app that nobody is available. Please help?
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ean martin
(@EanmM) reported
@O2 Yeah and it advises me that the signal gets busy in my area try connecting to WiFi … so what’s the sodding point in paying for data