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O2 outages and service status in Thornton Heath, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Wi-fi.
  • 50% Internet (50%)
  • 50% Wi-fi (50%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: City of Westminster, and Croydon.

CityProblem TypeReport Time
City of Westminster Wi-fi 20 days ago
Croydon Internet 25 days ago
Croydon Internet 1 month ago
City of Westminster Internet 2 months ago
City of Westminster TV 2 months ago
Wandsworth Internet 3 months ago

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • Zenwork21
    Zenwork (@Zenwork21) reported from Blackheath, England

    @O2 connectivity and signal in Canary Wharf is awful as usual #o2

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    @MancJules @O2 Yeah, they look like legit numbers but when you answer it's a stupid pre-recorded scam call!

  • sladey66
    It’s only curly at the front (@sladey66) reported from Camberwell, England

    Is anybody else getting no service from o2? It’s been woeful for weeks @O2

  • caddydorey
    Corey Lee (@caddydorey) reported from Croydon, England

    @breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

  • Munden87
    AA Ron 🖤 (@Munden87) reported from Addington, England

    Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!

  • LukasDiSparrow
    Lukas DiSparrow (@LukasDiSparrow) reported from Camberwell, England

    I wanted to ask chat support at @O2 IS IT POSSIBLE TO UNLOCK MY OLD PHONE. The idiot spent 45 MINUTES just asking ME security questions. STOP WITH THIS UNGA BUNGA CUSTOMER SERVICES. 45 MINUTES of bullshit and not one answer WTF. ******* morons.

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    Starting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

  • sparkyDLVXO
    Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England

    @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

  • judithhall67
    Judith Hall (@judithhall67) reported from Bromley, England

    @O2 hi, I am trying to top up my housebound mum’s phone, but both the website and the telephone options are not accepting payment. I have tried two cards. Please advise, she is at risk of falls and needs to be able to phone for help

  • RhondyPondy
    Rhonda (@RhondyPondy) reported from Eltham, England

    Getting so fed up with never having any service when outside of my wifi. @O2 this is getting beyond a joke. Been a customer for 20 odd years and don’t even receive a reception!!!!! 🤬🤬

  • daveya90
    David (@daveya90) reported from Wandsworth, England

    @O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead

  • huggyheaven
    Richard Lace (@huggyheaven) reported from Wandsworth, England

    @o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews

  • Ashishpatel1972
    🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported from Croydon, England

    @O2 please help me

  • Ne0nnet
    🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, England

    Struggling with my 2 month old @SamsungMobile #s21 bought with you @O2 .... I've tried calling but my phone keeps cutting the connection off. I think the RAM is faulty as I can't run more than one app at a time (my S10 does with ease) please help!!

  • TMytton90
    Tom Mytton (@TMytton90) reported from Wandsworth, England

    @O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed

  • JPaulG
    JPaulG 🐼 😷🧋 (@JPaulG) reported from Lambeth, England

    @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

  • Scampboi
    Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AlwynLFC
    Alwyn Williams (@AlwynLFC) reported

    @EnglandRugby @O2 What a waste having a generational player yet he never gets to start for his country #*******

  • ExNHSorthopod
    Mark Bloomfield (@ExNHSorthopod) reported

    @O2 Your agent just tried to tell me that RECEIVING International Call (I.e. from outside UK) whilst in UK (I.e. NOT roaming) on my O2 registered mobile (UK domestic customer) is chargeable. What?! No, should NOT need any ‘bolt on’! Charging me as described above is ILLEGAL!

  • sydlinger
    Ian Tucker (@sydlinger) reported

    @EnglandRugby @O2 We don't need a reminder! It's still a poor selection no matter how many times you post it.

  • challo_drfc
    Alex (@challo_drfc) reported

    @RaddersDRFC @O2 Can be on phone to someone driving along a stretch of road and it just dips in and out of signal all the time

  • Scott1250973265
    NorthBankScott (@Scott1250973265) reported

    @O2 is it common practice for your advisors to place you on mute Everytime you speak or just the last 4 people I’ve spoken to? Terrible service!!!!

  • Aehnen_
    SolovAeh (@Aehnen_) reported

    Honestly, @O2 continue to prove to me that they are worst company. They sent me an email to say they tried to contact me to discuss my complaint. My phone never rang but my iPad received a text saying they were going to call me.

  • more_clay95745
    Clay More (@more_clay95745) reported

    @EnglandRugby @O2 What actual **** does ted hill have to do to get a game?

  • owencb
    Owen (@owencb) reported

    @O2 @creudegurb @o2es Why is your network coverage ****? Genuine question

  • andews134
    Andrew Sutherland (@andews134) reported

    @O2 @ChechuzM Hi - I took a montly o2 contract 8 days ago. It worked well until you ported the number from vodafone. Since then I cannot connact at all. I contacted help, bit it just ‘logged a complaint’. How do I cancel. It is within 14 days.

  • CooperHaans
    ZxZ (@CooperHaans) reported

    @O2 Does anyone find O2’s Data absolutely atrocious these days? I’ve been with them 15 years. Just got a new phone and plan and it’s as bad as I’ve ever known it. Might as well not have data half the time when I’m out. Really bad