O2 outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: City of Westminster, Wandsworth, Mitcham, Croydon, Lewisham, and Bromley.

City	Problem Type	Report Time
City of Westminster	Internet	2 days ago
City of Westminster	TV	5 days ago
Wandsworth	Internet	12 days ago
Mitcham	Internet	19 days ago
Croydon	Wi-fi	20 days ago
Lewisham	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Caz Young (@The_Caz) reported 3 minutes ago from Wandsworth, England

  @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 5 minutes ago from Croydon, England

  @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

• 
  Kay Bak (@kaybaka) reported 6 minutes ago from Camberwell, England

  @virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!

• 
  Tommy Pickles (@DJTommyPickles) reported 16 minutes ago from Wandsworth, England

  @O2 truly the worst customer service I’ve experienced in a long while

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 16 minutes ago from Croydon, England

  @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

• 
  Lucy K-T (@KnellTaylor) reported 18 minutes ago from Croydon, England

  Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

• 
  Steve Hodgson (@SteveHodgson1) reported 20 minutes ago from Merton, England

  @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

• 
  Darren C (@SLushCCool) reported 23 minutes ago from Croydon, England

  @O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.

• 
  David T Kinnear (@dkinnear) reported 25 minutes ago from Camberwell, England

  @O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍

• 
  dr nabila 🌹 (@nmunawar) reported 31 minutes ago from Wandsworth, England

  Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

• 
  Richard Lace (@huggyheaven) reported 31 minutes ago from Wandsworth, England

  @o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews

• 
  Martin Kay (@martinkay11) reported 32 minutes ago from Wandsworth, England

  Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2

• 
  AA Ron 🖤 (@Munden87) reported 36 minutes ago from Addington, England

  Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!

• 
  Gavin Wilson 📺🎥 ♿🏳️‍🌈 (@GavinWilsonTalk) reported 36 minutes ago from Merton, England

  @O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages 🤔🤔🤔

• 
  David (@daveya90) reported 37 minutes ago from Wandsworth, England

  @O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead

• 
  Daphne & Jake (@madamdaphne) reported 38 minutes ago from Camberwell, England

  Hello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network

• 
  Jack humphrey (@JackHumphreyKM) reported 45 minutes ago from Banstead, England

  @O2 are you having service issues?

• 
  Philippa-Ann May (@PhilippaM78) reported 51 minutes ago from Bromley, England

  @O2, Hi there, I think I deserve to win something in the Prize Competitions through #O2Priority @O2sports as I've been a loyal and long standing customer of O2!!

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 59 minutes ago from Croydon, England

  @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

• 
  logan (@loganwicke) reported 59 minutes ago from Lambeth, England

  @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MUFCFranky 🇾🇪 (@FrankySaves) reported 3 minutes ago

  @O2 There’s zero point. You work with @AXS_UK , a company that chucks you out of the queue in a never ending loop cos it thinks you’re a bot. Meanwhile thousands of tickets already up for resale. Again, they’re not fit for purpose. Things have just got worse since they came along.

• 
  Andy Wright (@shakenNstirred) reported 7 minutes ago

  @O2 one of your celltower is out at yo267qf. Been out 24hours affer some repair guys where messing around with it. We live next to it and have no service. Had to come out to post this

• 
  OzSabb77 (@OzSabb77) reported 8 minutes ago

  @arokorol @O2 It’s picked up a signal from a mast in the Palestinian Authority area. If you are in Dover, O2 sometimes pick up a signal from France and send you a welcome to France text

• 
  🥊Amy “G-Rex” Greatorex🥊 (@AmyGreatorex) reported 9 minutes ago

  @BBLouisR @O2 @VodafoneUK I don’t get signal at work at all! The signal in my house is also rubbish even though it’s meant to be a strong area for signal according to their signal checker. Ive been stupidly loyal for 22years and gained nothing but rubbish service really

• 
  Lilith Tuylor (@lilith15016) reported 11 minutes ago

  @O2 O2 refuse to accommodate customer needs re: payment dates. The data allowance is appalling for PAYG users, and the coverage is poor also. Cue the ‘sorry you feel that way‘ dismissal from O2.

• 
  heisen pip (@Pippagoodman) reported 14 minutes ago

  @o2 why is your signs so bad at the minute ?? In the last month I can’t use my phone on half my walk to work, when I was always able to before ??

• 
  Liam (@_liamdewar) reported 23 minutes ago

  @O2 my online account has been locked since December. Haven’t got any further forward in being able to access this again during this time. Need some help with this

• 
  Kieren Bushnell (@kbushnell1975) reported 25 minutes ago

  @O2 You utterly useless clowns. There is no option to send a messag via private message, as surely anyone in your shoddy organisation should know. You are an utter disgrace and if this is the way you treat customers of 20 years plus, you are very much going down in my esteem.

• 
  lild3mon666 (@lild3mon1332) reported 32 minutes ago

  @arokorol @O2 Typically ****** network @O2

• 
  Ro7068 (@Ro7068) reported 33 minutes ago

  @robininfrance @arokorol @O2 Shut ******** up you anti semite *****.