O2

O2 Outage Report in Thornton Heath, Greater London, England

No problems detected

If you are having issues, please submit a report below.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thornton Heath, Greater London, England 01/16/2026 16:50

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent O2 outage reports came from the following cities: London, Southwark, City of London, Croydon, Ealing, City of Westminster, Hammersmith, Southall, Bromley, Wandsworth, Hackney, Paddington, Fulham, Islington and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthwark Total Blackout
United KingdomLondon Phone
United KingdomCity of London Phone
United KingdomCroydon Total Blackout
United KingdomSouthwark Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • ludlow_jimmy Jimmy ludlow (@ludlow_jimmy) reported from Bexleyheath, England

    @O2 Not only has the network got worse but the competition's are useless, 5 years of entering everything and not a thing , what a waste of time

  • Nico_Macdonald Nico Macdonald (@Nico_Macdonald) reported from Poplar, England

    @O2 There is/was a problem with your online payment system application, as your call centre colleagues note, but there is no pinned Tweet about this and nothing on your Web site (which prioritises upwelling to your customers more than facilitating them paying their bills)

  • LyndallAnn Lyndall (@LyndallAnn) reported from Hounslow, England

    @O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.

  • B_Heer84 Bari Heer (@B_Heer84) reported from Stratford, England

    @O2 just phoned your team@to@inform them the network in my area is poor. Your network team confirmed that i am in Black Spot area. Your CS team that told me that theres nothing they can do with my contract and to get on with it!

  • thespacedmonkey Jonny Harris 🇬🇧 (@thespacedmonkey) reported from Ealing, England

    Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.

  • sophie_9_ Sophie (@sophie_9_) reported from Crayford, England

    @Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell

  • tiggsie Sarah Ward (@tiggsie) reported from Richmond, England

    @_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon

  • ninac_x N I N A (@ninac_x) reported from Crayford, England

    @crofty52 @VodafoneUK @O2 O2 are just as shit! EE is where it’s at

  • IAmAbbieMurphy Abbie Murphy (@IAmAbbieMurphy) reported from Camberwell, England

    Have phoned @O2 Maybe 7 times in the last 3 months, as they are investigating a company called Fermdemia that stole from my account linked to my phone. Starting to wonder if @O2 is fraudster ferdemia in disguise! ‘Someone will call you back’... that old chestnut. #o2 #help #fraud

  • Astr0Isha Astro Gyal 💦 (@Astr0Isha) reported from Brentford, England

    @O2 is down again ugh tell me something I don’t know

  • claireelizabxth Claire (@claireelizabxth) reported from Poplar, England

    @O2 have been a customer for over 20 years.

  • pitcombe Andrew (@pitcombe) reported from Camberwell, England

    @O2 Thanks it’s Peckham generally - and has been like it for ages. I wasn’t trying to call but trying to do anything is an issue. Post code I was at was se15 4rx. But that’s just one of many

  • MabdiNur1 Mohamed Abdinur (@MabdiNur1) reported from Hammersmith, England

    @O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.

  • DenisField Denis Field (@DenisField) reported from Richmond, England

    As much as I love my @oneplus it sucks not being able to go into a store and buy accessories. Especially now that @O2 are done trading with them.

  • WittrupMatilde Matilde Wittrup 👩🏼‍💻🏳️‍🌈😀 (@WittrupMatilde) reported from Lambeth, England

    @O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂

  • DavidZachary_ David Zachary (@DavidZachary_) reported from Stratford, England

    Absolutely fantastic Customer service today from @TMLewin #londonbridgebranch makes all the difference!!!! Not like in @O2 Westfield where the guy barely had a second spare and was very rude

  • StephenKingsley Stephen Kingsley (@StephenKingsley) reported from Islington, England

    @O2 No response on Saturday and don’t understand a three letter message today - a long time for an automated service not to be working correctly.

  • rafthemaster Richard Frame (@rafthemaster) reported from Kensington, England

    @O2 this phone number is harassing me - 020 3389 6395 - it’s a fake automated call claiming to be @HMRCgovuk called me 4 times already today! Wants to press option for operator (but I haven’t done so), needs reporting for harassment / impersonation of government service! @Ofcom

  • endaguinan Enda Guinan (@endaguinan) reported from Islington, England

    @O2 I’m with GiffGaff. Usually no issues with Mesia messages in any direction, but when it happens, I’m curious about this type of message. It says here’s your message, but there’s no link or attachment.

  • amnajanine 𝖆𝖒𝖓𝖆-𝖏𝖆𝖓𝖎𝖓𝖊 👼🏻🕊 (@amnajanine) reported from Poplar, England

    Keep getting calls from Botswana and Guyana every 5-10 mins and have over 100 calls now it’s acc pissing me off. And now from Guinea too! Seems like this is an @O2 problem where is the solution 😠

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • yousaftweets irsa is a driver she DRIVES (@yousaftweets) reported

    my day gets worse uhhh **** u @o2

  • RichardJohn Richard John (@RichardJohn) reported

    @Jordan_Ike_1 @brukdemup @O2 yeah upload speeds in the UK are awful… at home i get 1.1gbps down but only 50mbps up

  • GISALEGEND Graham (@GISALEGEND) reported

    @O2 Thanks had a cappuccino today & I don't as not a big caffeine drinker, also trying to limit myself with any treats like this, so will have to see what else I could have that's not too bad.

  • southeastlad93 Ryan Whitmore (@southeastlad93) reported

    @O2 I've been trying these steps for the past 2 days, it's been a constant issue constantly changing between 4g and H+, websites taking ages to load and a video that was 28 minutes long taking over an hour to watch because of constant buffering due to speeds.

  • Helenabombana Helen 💙 (@Helenabombana) reported

    @O2 just received a letter to say my airtime agreement has not been cancelled even though I ported my number to another network and I can’t access the O2 app. How do I cancel my airtime agreement quickly and easily

  • Xplorography Jake (@Xplorography) reported

    @O2 since you joined up with @Virgin my Internet via 4G is terrible, any chance for a reduction since my data doesn't actually work half the time now, makes travel photography quite difficult

  • justin_arnold Justin Arnold (@justin_arnold) reported

    So update, @O2 DM to sort issue, no response, I have been put on a data tariff no in/out calls… 7 days ago I began a journey to upgrade.. nightmare.. the handset I traded in has disppeared despite having a right to cancel..o2 are terrible. #poorcustomerservice

  • GuyHendry Guy Hendry (@GuyHendry) reported

    @O2 your company is a complete joke. Spent months trying to fix issues, promised manager calls that never happen. Just spent another 1.5 hours on the phone for it to cut out waiting for an advisor to look into things. #pileofshit #chocolateteapot

  • RMG79133886 RMG (@RMG79133886) reported

    @O2, Hi there, trying to order stereophonics tickets & it fails right at the end. 3d secure / Bad request. Are you aware of any issues? Tried both mobile & laptop, thank you

  • finbren Rachel❌❤️⚓️ (@finbren) reported

    @O2 trying to reset my p/word not accepting security questions Q’s I’m putting on app keep diverting me to sign in page but I cannot remember password to sign in Pls can I speak to somebody to guide me through it I have just paid over £200 for tickets so I’m obviously a customer