O2 Outage Report in Thornton Heath, Greater London, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at O2
O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (31%)
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Total Blackout (13%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Hackney, London, Southwark, Ilford, Paddington, Thornton Heath, Leatherhead, Hounslow, City of London, Abbey Wood, Ealing, Newham, Tower Hamlets, City of Westminster and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| Southwark |
Phone | |
| London |
Phone | |
| London |
Internet | |
| Ilford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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sam fowler
(@samfowler) reported
from
Camberwell, England
@O2 why is signal so poor across east dulwich to Camberwell in south London. It isn’t that remote!
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Ana Maria 🇨🇴
(@callmechinkyy__) reported
from
Islington, England
The worst bit is each one tells me it's sorted when apparently it isn't. This is stressing me out financially, emotionally and mentally. I can't believe a company as big as them does this to customers #BadCustomerService #Horrible #Misleading @O2 @MarkEvansO2
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Sarah Ward
(@tiggsie) reported
from
Richmond, England
@_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon
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David Zachary
(@DavidZachary_) reported
from
Stratford, England
Absolutely fantastic Customer service today from @TMLewin #londonbridgebranch makes all the difference!!!! Not like in @O2 Westfield where the guy barely had a second spare and was very rude
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Lyndall
(@LyndallAnn) reported
from
Hounslow, England
@O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.
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Enda Guinan
(@endaguinan) reported
from
Islington, England
@O2 I’m with GiffGaff. Usually no issues with Mesia messages in any direction, but when it happens, I’m curious about this type of message. It says here’s your message, but there’s no link or attachment.
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David Donnelly
(@gigsmad) reported
from
Camden Town, England
@O2 Went to shop to collect my phone, they were great at helping to flog cases, when I asked for help to set up, their WIFi is rubbish. I just spent a lot off money FFS!
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Jonny Harris 🇬🇧
(@thespacedmonkey) reported
from
Ealing, England
Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.
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Andrew
(@pitcombe) reported
from
Camberwell, England
@O2 Thanks it’s Peckham generally - and has been like it for ages. I wasn’t trying to call but trying to do anything is an issue. Post code I was at was se15 4rx. But that’s just one of many
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Matilde Wittrup 👩🏼💻🏳️🌈😀
(@WittrupMatilde) reported
from
Lambeth, England
@O2 uses voice recognition on customer service to figure out what you need help with. Apparently it thinks “increase spend cap” means “fraud” 😂😂😂😂
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Joseph Morrison
(@JosephMorrison0) reported
from
Kensington, England
No company has ever treated their clients so poorly as @o2. Discgrace. The absolute worst contract ever. Never has service anywhere! Sign with someone else.
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Stephen Kingsley
(@StephenKingsley) reported
from
Islington, England
@O2 No response on Saturday and don’t understand a three letter message today - a long time for an automated service not to be working correctly.
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N I N A
(@ninac_x) reported
from
Crayford, England
@crofty52 @VodafoneUK @O2 O2 are just as shit! EE is where it’s at
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Astro Gyal 💦
(@Astr0Isha) reported
from
Brentford, England
@O2 is down again ugh tell me something I don’t know
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𝖆𝖒𝖓𝖆-𝖏𝖆𝖓𝖎𝖓𝖊 👼🏻🕊
(@amnajanine) reported
from
Poplar, England
Keep getting calls from Botswana and Guyana every 5-10 mins and have over 100 calls now it’s acc pissing me off. And now from Guinea too! Seems like this is an @O2 problem where is the solution 😠
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Mohamed Abdinur
(@MabdiNur1) reported
from
Hammersmith, England
@O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.
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Denis Field
(@DenisField) reported
from
Richmond, England
As much as I love my @oneplus it sucks not being able to go into a store and buy accessories. Especially now that @O2 are done trading with them.
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Alec
(@alechendry) reported
from
Camden Town, England
@fortheride @O2 Also, try taking your network selection off automatic, and switching to AT&T, I generally find them better - but results may vary depending on pairing agreements.
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Claire
(@claireelizabxth) reported
from
Poplar, England
@O2 have been a customer for over 20 years.
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Weather London
(@WeatherLondon) reported
from
Bexleyheath, England
@O2 complete nightmare with new order for iPad pro. No communication for 48 hours cust service no use at all
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Popplewell
(@PaulPopplewell) reported
O2 Help @O2? I would like to get the o2 Priority discount for Disney+, but when I try to add it and click through to website/my O2. The offer is nowhere to be seen!? Help? #O2Priority #DisneyPlus
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Alessio Pacioni
(@alessiopcn) reported
@O2 yet another day with no internet as we walk through Bath. Always need Wi-Fi to get internet, ridiculous. And stop saying “there’s an issue with a mast” because that’s been going on for months now and you clearly tell the same lie over and over. Fix 👏 your 👏 service 👏
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Laura Chapman
(@LauraCh03399915) reported
@lucejane23 @O2 You're better off changing it to use 4g and not 5g at all, should improve things a little for your signal xx
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Pam Clayton
(@pamclayton1948) reported
@O2 Disgusting service in Irthlingborough NN9 Northants area! let down with phone calls,texts etc! Have to walk round outside to try to get signal. Neighbour walked all round estate to try to get signal. Cut off talkn to drs & hospitals! its a disgrace! What r we paying for!!!!
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Steve
(@RadiationSteve) reported
@O2 It was all done in time as instructed by the O2 store, no one replies when I send info by via email, such as the proof of purchase to confirm the phones, black hawk do nothing despite what must be 10 calls to them, plus the O2 help line
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Aliheadair
(@aliheadair_ali) reported
@O2 why can’t I get a signal
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Jo Swords
(@thedemonpigs) reported
@O2 Can't make any phone calls, just says 'can't connect'. Really not sure why I stayed with you as service shocking.
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Tim Ley
(@timley) reported
@MattRibbins @O2 I had a similar episode recently with Vodafone, large areas where 4G used to give me good coverage, but only 3G signal received. After a couple of weeks it was fine again
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🦇 Oxygen Time Bomb 🦇
(@oxygentimebomb) reported
@O2 I was interested to change to O2 from EE but am amazed during account creation at the password policy being limited to 16 characters with no use of symbols, this is far from a secure option and I can’t quite understand this being so poor. Is this right?
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Robert Black
(@RobertB64958478) reported
@O2 if anyone available on chat today can u help