O2 Outage Report in Thornton Heath, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (24%)
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Total Blackout (11%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Poplar, Lewisham, Abbey Wood, London, Belsize Park, Camden Town, Wembley, Ilford, Croydon, Brentford, City of Westminster, Hampstead, Ealing, Streatham and Cricklewood.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Phone | |
| Lewisham |
Phone | |
| Abbey Wood |
Phone | |
| London |
Phone | |
| Lewisham |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Paula
(@MissPaulaGreen) reported
from
Camden Town, England
@O2 I have noticed that the WiFi is not working in 2 locations today 👀🤨
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Zenwork
(@Zenwork21) reported
from
Poplar, England
@O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it
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John Burch
(@JohnBur57441479) reported
from
Bexleyheath, England
@O2 very disappointed and suprised that after 2 months without mobile service in my home you will not be providing any compensation! Contract up in September. I’ll be off to a different supplier. Anyone reading this please retweet so other users understand this crazy @O2 policy.
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عقيل العقيل
(@AkilAlakil) reported
from
Poplar, England
@O2 @bluebear2207 H2, 2019 almost there. You should live up to your promise. Otherwise we will never trust you.
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
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Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Rachel Winn Casting
(@RachelWinnCast) reported
from
Redhill, England
@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Arturo Avalos Torres
(@aavalostorres) reported
from
Stratford, England
@O2 I would love to, specially cuz your phones are unlocked but I made a huge mistake by signing a contract with EE, wrong network
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made
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Katie Hobden
(@KtHob) reported
from
City of London, England
Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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RedVelvet 💚🤍💜
(@emmasiobhan22) reported
@O2 There is a BIG difference between a couple of £s increase and £11 a month. That's a huge increase. Like I said I bet we see you still having huge profits anyway because you are getting extra money from all your customers never mind the fact that we have a living crisis!
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Rob Auld
(@robA89) reported
Bad enough @o2 slapping a 13.4% price increase, but then taking another 3.9% just because they can! #o2PriceRise
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Rob Carey
(@RobCarey8) reported
@O2 13.4% rise from April. Thank god my contract is up this year. I will definitely be signing off as an O2 customer after many, many years. Fairness should be at the heart of any business model, whereas greed will tell on the business in time. Goodbye O2........
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Stuart Davison
(@Stuart_of_skelf) reported
@O2 hi O2 you have no problems informing me about the rate rise but the saved password doesn't work and you claim the number I have been using for over 25 years doesn't exist when I try to log in? Any ideas why?
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Rob Stow
(@YahYah_Gunn) reported
@NathFerguson @money2themasses @O2 O2’s general service has become really bad lately. I saw suspect there will be a lot of people getting ridding of them when their contracts end
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jane
(@jane03832094) reported
@O2 That’s the only answer o2 ever give!! Over an hour on the phone holding every week to speak to you. Promises of callbacks and it never happens. Your treatment of existing customers, PAYING for something they DO NOT HAVE is appalling and I am at my wits end with you. @Ofcom
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Nath
(@NathFerguson) reported
@YahYah_Gunn @money2themasses @O2 Exactly the service is poor consistency and when you complain they fob you off and don’t listen so no wonder people are leaving
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Trish Ashton
(@trishmadge) reported
@O2 I’ve been trying to get through to customer services since Saturday but just get left on hold for ages. I’m worried my my o2 account has been compromised and yet can’t report it 🤯🤯 I’ve already dmd you but that’s taking hours for response too!
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Paul Griffiths 🏏
(@PGACricket) reported
Just to say texts coming through today for all my mobile phones with 02 mobile charges up 13.4% shocking, awful @o2 @02help as I can't pull out of my contract until July. Unacceptable 02...
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Conor Curran
(@ConorCurran) reported
@o2 on o2 recycle it is not accepting my order number as promo code for the extra £150 offer, any way to fix this