O2 Outage Report in Thornton Heath, Greater London, England
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Southwark, London, Ilford, Paddington, Thornton Heath, Leatherhead, Hounslow, Hackney, City of London, Abbey Wood, Ealing, Newham, Tower Hamlets, City of Westminster and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Phone | |
| London |
Phone | |
| London |
Internet | |
| Ilford |
Wi-fi | |
| London |
Internet | |
| Paddington |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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NAIJA BOI
(@MANLIKENAIJA) reported
from
Islington, England
@O2 APP AND WEBSITE DOWN SINCE 9:58AM !!! YOU PEOPLE OWE ME MONEY !!! IMMA FIND A WAY TO SUE YOU 🙃🙃🙃
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Lord Bartlett-Davis
(@BartlettDavisUK) reported
from
Kensington, England
Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD
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Robert Balaam
(@RobertBalaam) reported
from
Wandsworth, England
@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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John Francis William Apted
(@SwissFrankIsGon) reported
from
Kensington, England
@O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?
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Savio
(@savio_metal17) reported
from
Brentford, England
@O2 I can’t get the Amazon prime offer. Please help
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Gerry White SEO geek
(@dergal) reported
from
Redhill, England
@O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.
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Robert Balaam
(@RobertBalaam) reported
from
Wandsworth, England
.@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Robert Balaam
(@RobertBalaam) reported
from
Southall, England
@O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked
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📶PhoneMast
(@Phonemast) reported
from
Crayford, England
Just update on this... @ThreeUK can be bothered to fix the issue and instead released my friends from their three contracts. Now migrated to @o2 because best deal they could find
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Federica Parise
(@cityposer) reported
from
Kensington, England
@O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
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A dollop of kindness
(@Pretty_Gorge) reported
from
City of London, England
@creditkarma Tried the link and there’s no live chat option. Can you please help to avoid my @O2 mobile phone account being used fraudulently!!! #creditscore #poorcustomerservice #fraud
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David T Kinnear
(@dkinnear) reported
from
Camberwell, England
@O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍
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The Guv'nor
(@Payney26) reported
from
Bromley, England
@O2 3 weeks plus I have been having literally no service in my house! I have been with you over 26 years and never had a problem. Your site says there may be a problem with a mask and your engineers will probably already be on it! 3weeks are they on day rate? Help please
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Senhor G
(@Senhor_G__) reported
from
Redhill, England
@O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?
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Federica Parise
(@cityposer) reported
from
Brentford, England
.@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?
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Robert Balaam
(@RobertBalaam) reported
from
Southall, England
@O2 To not have a call-back service when calls are over 15 minutes is abhorrent 💩
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Martyn Scott
(@MSCS91) reported
@O2 a newly erected warehouse building has completely destroyed out signal with o2. CV79JU anything we can do. We have no access to Wi-Fi.
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𝑑𝑎𝑛𝑖.
(@danyologic) reported
@O2 hii! If I’m transferring my number and I requested that when I got my sim only, is there anything else I need to do other than put my SIM card in and wait? The PAC code has been already entered when I bought my sim only. Just never done it before, so all new!
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Rebecca Wilcox
(@RebeccaWilcoxxx) reported
@O2 Yes. Since we first visited the house when it was just some bricks. My husband and a few of my neighbours have the same issue
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Carl Hayes
(@carljackalhayes) reported
@O2 why is your signal getting worse. It’s been like it for months. I am using an iPhone 12 but indoor and outdoor is absolutely shocking. This was not the case 6ths ago but now is getting to a stage where I look at another provider as soon as my contract is up.
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Cat, mamma del gatto 🏴🇮🇹
(@BabanCat1) reported
@SeaCasa1 @O2 There’s a problem a mast apparently
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Rajinder Gupta
(@rajgupta292611) reported
@O2 My old number has made out of service by O2 for the last 4 days and every time ring customer care service and says it takes 24 hours. Please restore my number
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Jules 🦄☕️
(@mejuliejules) reported
@O2 this isn’t good enough. I can’t get a useable signal to make calls in the daytime in my own flat in Manchester. I’ve just had to walk to a nearby local park and hang around waiting to receive an important call back. Cause the one bar signal I can get in my flat doesn’t allow
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Simon Tucker
(@simon_r_tucker) reported
@MartinWildlife I was thinking of changing for a better signal but I will stick with @O2 - only please do something about the coverage in rural north Wiltshire. It is poor immediately you leave any of the town's. I appreciate the signal booster in my house but outside it's v. poor.
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Fran Edwards
(@franlatics27) reported
@O2 WN4 0SB-WN4 0YU mast any chance of actually fixing this issue now its been ongoing since Feb and the signal is absolutely terrible through the day
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Rajinder Gupta
(@rajgupta292611) reported
@O2 I wanted my old number to be migrated into new number but still not completed. My old number has been out of service for the last 90 hours and I made around 15 calls since Monday and I was told wait 24-48 hours every time and managers can’t speak directly