O2 Outage Report in Thornton Heath, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (42%)
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Internet (31%)
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Total Blackout (22%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Hammersmith, Wandsworth, Greenford, London, Paddington, City of London, Croydon, Hackney, Bromley, Kensington, Poplar, Leatherhead, Southwark, Ilford and Thornton Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Wandsworth |
Internet | |
| Greenford |
Phone | |
| London |
Total Blackout | |
| Paddington |
Phone | |
| City of London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Claudia Simms Abram
(@Claudiasabram) reported
from
Islington, England
@O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text
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Zenwork
(@Zenwork21) reported
from
Poplar, England
@O2 simply unbelievable your tech and security department are not really good stop these damn scam calls #o2
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Dowsey 🏆 CHAMP19NS 🏆
(@fbateallthepies) reported
from
Camberwell, England
@O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please
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Caz Young
(@The_Caz) reported
from
Wandsworth, England
@O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.
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Robert Valentine
(@NeedMoreTea) reported
from
Kensington, England
@O2 I get masts break down etc, but two weeks is quite a long time.
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Hayden | London Event Photographer
(@AdairDrivePhoto) reported
from
Wandsworth, England
Hi @O2 links in your last email are not working for me. #GoDine
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
@TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!
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Alison Cameron🐟
(@allyc375) reported
from
Kensington, England
@O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY
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Lebby Eyres
(@LebbyE) reported
from
Islington, England
Essentially @o2 treat everyone who wants to buy a phone under £200 outright like a potential fraudster. You can’t pay it off in store and they force you into a temp contract. Then make you wait hours on the phone and go via their fraud dept. Why? I’d love to know.
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Dimitthri Lochana Vithanage
(@sparkyDLVXO) reported
from
Banstead, England
@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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Lebby Eyres
(@LebbyE) reported
from
Islington, England
You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately
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steve the taxi
(@stephenhdg) reported
from
Ilford, England
@Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage
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Tommy Pickles
(@DJTommyPickles) reported
from
Wandsworth, England
@O2 truly the worst customer service I’ve experienced in a long while
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Alastair Hilton
(@London_W4) reported
from
Islington, England
I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.
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Chiswick RFC Girls
(@ChiswickRFCGirl) reported
from
Hammersmith, England
Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??
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dr nabila 🌹
(@nmunawar) reported
from
Wandsworth, England
Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so
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Charles Howarth
(@HowarthCharles) reported
from
Camden Town, England
@JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.
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Raf
(@Mr_Rafal) reported
from
Hackney, England
Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Essex do-gooder Oldbird 🇪🇺 💙💙💙
(@essexoldbird) reported
Apparently the @O2 transmitter for Kelvedon/Tiptree etc is down. @tescomobile I'm not happy.
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I am just me
(@andy_uk44) reported
@O2 I won’t change my mind cos o2 are just lazy and would rather take peoples £££ and not help properly and the evidence is there when I say that so I will still be cancel legally due to the lack of effort made to resolve the issue with the signal in my area
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Essex do-gooder Oldbird 🇪🇺 💙💙💙
(@essexoldbird) reported
@tescomobile @O2 I haven't been able to make calls or pick up voice mails for weeks in my local area. Paying for a service that I'm not receiving. Complaints link on website is a 404. #notgoodenough
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Martin Pugh
(@PughMartinrpugh) reported
@O2 you’ve cut me off phone and data again while travelling abroad and I cannot complete my passenger locator to return. Can you please fix it?
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Phil Burnell
(@realphilburnell) reported
Hi @O2 i can't connect to a mobile network. Just get "sign in to O2 network ?" notification
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olpho
(@olphwres) reported
@O2 Started an upgrade order last night but did not finalise as changed my mind (decided to wait a little longer). Despite this O2 have taken the upfront upgrade fee from my account even though I never completed the order?! How do I get this money back?!
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TerryHarrison
(@TerryHarrison16) reported
@O2 is the worse network coverage in the uk tied into this bullshit for years!! Would love to post this tweet but guess what……no service absolutely abysmal #Shocking
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Martin Pugh
(@PughMartinrpugh) reported
@O2 would you reinstate my telephone and data roaming that cut off yesterday. This is twice now it’s happened when I’ve been abroad and it’s preventing me completing my passenger locator to return home. Please fix it.
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Andy Wilson
(@reggiewac) reported
@O2 @paulyouds I seriously hope that you already know all about it. Your network has been down for tens of thousands of people all day!
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I am just me
(@andy_uk44) reported
@O2 If o2 puts up that Mast near me between now and the 7th of October then I won’t cancel but o2 won’t do that so Incan legally cancel my DD