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O2 outages and service status in Thornton Heath, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
  • The most common problems reported in this area mention Internet.
  • The most recent signal from this area was received Jun 5, 9:00 PM GMT+1.
  • 100% Internet (100%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: Croydon, City of Westminster, Wandsworth, and Mitcham.

CityProblem TypeReport Time
Croydon Internet 2 days ago
City of Westminster Internet 29 days ago
City of Westminster TV 1 month ago
Wandsworth Internet 1 month ago
Mitcham Internet 2 months ago
Croydon Wi-fi 2 months ago

Nearby cities with recent reports

Croydon

1 recent signals

2 days ago

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • julsbvby
    juls. (@julsbvby) reported from Camberwell, England

    @O2 honestly wth is going on with my network! For dayssss I can’t call and can’t receive calls when I’m at home.

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Wandsworth, England

    @O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

  • Kierbro
    Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from Camberwell, England

    @O2 Tried that. Unfortunately because of when I took out my last contract (just before you changed your terms) I’m stuck with this old handset until I can pay off £700 remaining on device. Shame as the new amazing iPhone camera would help my burgeoning photograph business massively.

  • DJTommyPickles
    Tommy Pickles (@DJTommyPickles) reported from Camberwell, England

    @O2 literally the worst customer service from a mobile phone company ever, truly a disgrace, avoid if you can!

  • Tjsam1000
    Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2

  • princess_knicks
    princess knickers (@princess_knicks) reported from Lambeth, England

    @O2 want to cancel my Disney+ sub that I got through you. Gone to myo2 and…no idea…

  • THE_COLSON
    Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • Scampboi
    Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

  • JosephS65112253
    Joseph Sweeney (@JosephS65112253) reported from Sutton, England

    @O2 I went on hoilday to resort never turned on my data , only to come home to a bill for data, contacted O2 tobe told I should let them no if you I go on holiday I need to let no , what crap really unhappy do use O2 please people don’t use this company

  • JosephS65112253
    Joseph Sweeney (@JosephS65112253) reported from Wandsworth, England

    @O2 don’t use this company they are a rip off I went on holiday the resort I was staying had all there own data free, never turned my mobile data the whole, got a bill when I got. Told by customer service I should have told them I was going away what crap big brother

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

  • RhondyPondy
    Rhonda (@RhondyPondy) reported from Eltham, England

    Getting so fed up with never having any service when outside of my wifi. @O2 this is getting beyond a joke. Been a customer for 20 odd years and don’t even receive a reception!!!!! 🤬🤬

  • Silverlink_
    iyren (@Silverlink_) reported from Croydon, England

    @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

  • MariaPiaTissot
    Maria Pia Tissot (@MariaPiaTissot) reported from Camberwell, England

    @Mcdoto_tony @O2 I used to be with EE but moved last December, but in the last couple of months it's been really hard to get signal in these areas

  • huggyheaven
    Richard Lace (@huggyheaven) reported from Wandsworth, England

    @o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews

  • sparkyDLVXO
    Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England

    @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

  • HawanDs
    Hawan DE SOUZA VICENTE (@HawanDs) reported from Merton, England

    @O2 is okay but when it comes to speak to customer services 😴

  • lofty_london
    London Lofty (@lofty_london) reported from Camberwell, England

    @O2 Can you explain what they are please, why the mystery. I pay for a service that doesn't work where I live.

  • EmmaSaidThis
    ♥♥єmmα♥♥ (@EmmaSaidThis) reported from Camberwell, England

    @O2 Is there any reason why the O2 priority app no longer works on mine or my mum's Huawei phones. Says the app is out of date, then won't let me redownload, says there is an installation problem.

  • Downtonres
    Carol mcCallum (@Downtonres) reported from Lambeth, England

    @BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AVFCMadrid27
    VillaChicken (@AVFCMadrid27) reported

    @O2 @o2 your signal coverage app is incorrect. The map show blue where there is no reliable 5g, cant generally get 4g. This is not temporary, been the case for months. People need to go into Shops for wifi to pay parking.

  • naomimilward41
    Naomi Milward (@naomimilward41) reported

    @O2 Priority app still down re Blue Mondays - are you doing this to all your customers on purpose so you save money?! Please sort it out! #CustomerExperience

  • Bradleyyy98
    B. (@Bradleyyy98) reported

    @O2 I have made countless phone calls. It got referred to the main department to get the issue sorted. This was over a month ago. I’m always told the same thing “We will contact you within 5-7 working days” nothing ever gets done.

  • starryyarii
    ari ♡ twice london !! (@starryyarii) reported

    @O2 **** you

  • Happyengland79
    Shana Hendry (@Happyengland79) reported

    Looks like it's Ombudsman time this evening @O2. Two of them in fact. Can't speak to anyone at O2 as English is not their first language, totally unacceptable! No refund means the problem was never resolved! All you do is lie and I have the proof! #evidenceforombudsman

  • markcallow10
    mark callow (@markcallow10) reported

    @fiyero @O2 They probably can’t get their own signal

  • caglaayn_
    Çağla💎 (@caglaayn_) reported

    @ellsbells181x @O2 @Myles_Nerd1 might help

  • johnboy2806
    Jamma (@johnboy2806) reported

    @O2 issues with Blue Monday today - it's giving me an error message!

  • riffraffmark
    Mark Shurmer (@riffraffmark) reported

    @O2 My Blue Mondays not working today. Press “enter now” and I get message something went wrong. Reinstalling app hasn’t helped.

  • NWIWC01
    W (@NWIWC01) reported

    @O2 @Happyengland79 The mast in tameside doesnt work either, my signal is always awful. Im leaving when I have time to ring around places