O2 Outage Report in Thornton Heath, Greater London, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at O2
O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: City of London, London, Ealing, Newham, Tower Hamlets, City of Westminster, Waltham Forest, Thornton Heath, Hackney, Esher, Kensington, Worcester Park, Southwark, Wandsworth and Wallington.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| London |
Phone | |
| Ealing |
Phone | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi
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Pasha
(@Mr_ISC) reported
from
Wandsworth, England
Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!
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Martin Kay
(@martinkay11) reported
from
Wandsworth, England
Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Is anybody else getting no service from o2? It’s been woeful for weeks @O2
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
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Mark Harris
(@markh4780) reported
from
Kensington, England
@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽
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Lebby Eyres
(@LebbyE) reported
from
Islington, England
You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother
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Pawlie
(@Si11y3gg) reported
from
Richmond, England
@VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.
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Nickle Arse
(@Brunts1980) reported
from
Camberwell, England
Thought @ThreeUK were bad but @o2 may have to be even worse...
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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Lebby Eyres
(@LebbyE) reported
from
Islington, England
Essentially @o2 treat everyone who wants to buy a phone under £200 outright like a potential fraudster. You can’t pay it off in store and they force you into a temp contract. Then make you wait hours on the phone and go via their fraud dept. Why? I’d love to know.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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AA Ron 🖤
(@Munden87) reported
from
Addington, England
Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!
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Tueartsboots 🐝🌹✝️🇬🇧🇺🇸
(@MCFCLondon) reported
from
East Ham, England
@O2 how come i can get a phone signal under the Thames on the Jubilee line but zero signal on Shooters Hill, SE18?
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Kevin Newman
(@KevinWNewman) reported
from
London, England
@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!
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Alison Cameron🐟
(@allyc375) reported
from
Kensington, England
@ShieldingG @O2 Now there’s an idea. I wonder where the cleaners put it. I’ve only ever used it for my Dalek thing - never plunged a sink in my life.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Gilly Leach
(@TheRealGillyL) reported
@O2 are your phones open? It rang, music which was so loud my ears are bleeding, had an automated voice saying I was the only one in the conference call (?!) now 43mins later you’ve terminated the call? I want to leave o2 asap as I’m paying for a service I can’t use!!
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Paul
(@paulhayward200) reported
@O2 @DisneyPlusUK Pity your network is so rubbish that we can’t use you data.😡😡😡😡
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brandivvici
(@brandivvici) reported
@O2 you have cut out my network for no reason what so ever! Can you please reply to me ASAP
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Karen Wisdom
(@karenwisdom) reported
Shame on you @O2 - daughter charged £42 for sending a single ‘arrived safely’ WhatsApp (text) message to us from Turkish airport before turning off her data roaming for her whole holiday. Another customer lost! @MartinSLewis #mobiledata #ripoff
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Dale Watts
(@Extinguisherman) reported
@Alyshaa_134 @O2 I know exactly how you feel. They have the front to tell me to be patient!!! I’m paying for this! From what I’ve read, lack of investment in infrastructure has meant the service massively dropped very quickly. But they still add new phones to its network!!
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Chris Wilcox 🌻🇺🇦
(@wilcochris) reported
@O2 Several help pages state I need a Plus tariff. MyO2 says I have a refresh unlimited. That page says for USA I need O2 Travel plus £6 a day to use my data. I’m not sure which it is. It’s all inconsistent
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Paul
(@paulhayward200) reported
@O2 The longer I am with O2 the more I realise it’s like smoking. O2 like smoking is a waste of money it dose not serve a purpose and it bad for your health .In O2 case just been with them causes stress. In other words give up O2 and out them in the bin where they belong.
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ConcernedCitizen
(@Concern51399133) reported
@O2 Don't answer tweets, chat messages or call, shocking service from O2. Think I'll go to another supplier now
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Viv P
(@Viv_P01) reported
@O2 ive messaged before, the signal in our area had been dropping out for months now, it's not good enough, can you tell us when it's going to be fixed? I cant make /receive phone calls again today for work. Its now worrying if there is a family emergency we cant use our phones
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James Ealey
(@jamesealey) reported
@O2 is there a problem with you app this morning?