O2 Outage Report in Thornton Heath, Greater London, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: City of London, Kingston upon Thames, London, Hammersmith, Newham, Wembley, Wandsworth, Greenford, Paddington, Croydon, Hackney, Bromley, Kensington, Poplar, and Leatherhead.

City	Problem Type	Report Time
City of London	Phone	11 hours ago
Kingston upon Thames	Wi-fi	2 days ago
City of London	Internet	3 days ago
London	Wi-fi	4 days ago
London	Phone	4 days ago
Hammersmith	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  John Francis William Apted (@SwissFrankIsGon) reported 3 minutes ago from Kensington, England

  @O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?

• 
  Iain (@iainkernaghan) reported 6 minutes ago from Redhill, England

  @O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...

• 
  ✈️ B (@_beckid) reported 9 minutes ago from Croydon, England

  @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

• 
  Savio (@savio_metal17) reported 11 minutes ago from Brentford, England

  @O2 I can’t get the Amazon prime offer. Please help

• 
  The Guv'nor (@Payney26) reported 11 minutes ago from Bromley, England

  @O2 3 weeks plus I have been having literally no service in my house! I have been with you over 26 years and never had a problem. Your site says there may be a problem with a mask and your engineers will probably already be on it! 3weeks are they on day rate? Help please

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 17 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Ruth Maurice (@ruthie82) reported 19 minutes ago from Merton, England

  @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

• 
  David T Kinnear (@dkinnear) reported 23 minutes ago from Camberwell, England

  @O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍

• 
  Shasa Colson (@THE_COLSON) reported 31 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  📶PhoneMast (@Phonemast) reported 33 minutes ago from Crayford, England

  Just update on this... @ThreeUK can be bothered to fix the issue and instead released my friends from their three contracts. Now migrated to @o2 because best deal they could find

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 34 minutes ago from Ealing, England

  @o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email

• 
  Lucy K-T (@KnellTaylor) reported 35 minutes ago from Croydon, England

  Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

• 
  Iain (@iainkernaghan) reported 39 minutes ago from Redhill, England

  Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

• 
  A dollop of kindness (@Pretty_Gorge) reported 42 minutes ago from City of London, England

  @creditkarma Tried the link and there’s no live chat option. Can you please help to avoid my @O2 mobile phone account being used fraudulently!!! #creditscore #poorcustomerservice #fraud

• 
  Gerry White SEO geek (@dergal) reported 44 minutes ago from Redhill, England

  @O2 No - I think you're missing the fact that you still have services that a service designed, a UX guy, a bit of css and common sense could fix up in a week, it wouldn't be super cheap, but leaving this service running like it is, just isn't acceptable.

• 
  ✈️ B (@_beckid) reported 47 minutes ago from Croydon, England

  Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

• 
  Brett (@brettriot) reported 52 minutes ago from Camden Town, England

  @O2 I accidentally used my priority access for o2 venues when I didn’t mean to, can you help me get it back?

• 
  ☆ Liezel ☆ (@liezel_t) reported 54 minutes ago from Merton, England

  Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

• 
  Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported 56 minutes ago from London, England

  @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

• 
  fiono (@ksjsowhat) reported 57 minutes ago from Paddington, England

  @O2 anything you can help with?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Charlene (@Peachey_79) reported 8 minutes ago from Wandsworth, England

  @O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....

• 
  AA Ron 🖤 (@Munden87) reported 9 minutes ago from Croydon, England

  Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data

• 
  John Till (@JohnTillUK) reported 10 minutes ago from City of London, England

  @yamesh Alas as I’ve never left them - after 23 years so far - I don’t think it includes me. Still waiting for @o2 to recognise my loyalty though

• 
  Brian Keighley (@Brian74165024) reported 12 minutes ago from Kirkburton, England

  @runhappyally @O2 Come on O2 .... you've clearly got a long standing problem that you've failed to properly fix. I reckon it's fingers out time.

• 
  Colin Tyborczyk (@tybsz) reported 15 minutes ago from Manchester, England

  @O2 I've been experiencing really low download speeds recently, is there a problem with the network?

• 
  Gina Hough (@hough_and_stuff) reported 17 minutes ago from New Alresford, England

  Neighbour has come round to ask if I’m ok having overheard my latest phone conversation with #Sky. 😂 I do need to calm t’**** down but it’s hard after a week without internet. First time in two hours I’ve accessed 3G from @O2 either as the signal strength in Alresford is zilch.

• 
  C O D Y 🐝 (@CxmmonDreads_) reported 18 minutes ago from Edenthorpe, England

  @O2 customer service is absolutely disgusting

• 
  Johnny Main (@ajohnmain) reported 19 minutes ago from East Kilbride, Scotland

  @O2 Hi, just wondering if there are any monthly contracts for less than 36 months as seems to be the norm on your website. I don't want to be tied in for 3 years so looking for a shorter contact or will leave you after 20 years of being a customer. Thanks.

• 
  Lesley O'Brien (@lesleyOglass) reported 21 minutes ago from Warden, England

  @O2 I left 02 two weeks getting my old iPhone unlocked to give to grandson seems impossible almost like they don’t want to help me now. round and round in circles I’m going getting nowhere

• 
  Niamh Thornbury (@niamharmagh11) reported 24 minutes ago from Lurgan, Northern Ireland

  Is anyone else having problems with the 4g on @O2 😭 please tell me my phone not broke