O2 outages and service status in Thornton Heath, England
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- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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Robert Balaam (@RobertBalaam) reported from Wandsworth, England.@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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AA Ron 🖤 (@Munden87) reported from Croydon, EnglandAnyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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Vanessa (@thatVanessa1) reported from Camberwell, England@O2 I need to speak to someone about having no network reception at my house (for a year now) but online chat function remains off and I can't call you because I have no reception. What should I do?
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Darren C (He/Him) 🏳️🌈🌍🏉 (@SLushCCool) reported from Croydon, England@ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?
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Robert Balaam (@RobertBalaam) reported from Wandsworth, England@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England@O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.
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Jóse (@imjoseabreu) reported from Lambeth, England@O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!
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MSYENHA (@MSYENHA) reported from Wandsworth, England@O2 is the most shit network ever! Their customer service don’t even know the rules of the company! Never going back on o2 again!
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Tom Mytton (@TMytton90) reported from Wandsworth, England@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
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Phil Learney (@PhilLearney) reported from Bromley, England@O2 I can now see why you wanted to take this private, spent £2k plus with you at midday, three hours later a customer service representative is verbally laughing at us over the phone because the sims haven’t transferred. 🙄
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Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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Bev Muir (@ellajack1) reported from Croydon, England@O2 I cant get through to customer services and its urgent
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juls. (@julsbvby) reported from Camberwell, England@O2 honestly wth is going on with my network! For dayssss I can’t call and can’t receive calls when I’m at home.
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Chris Gledhill (@cgledhill) reported from Whyteleafe, England@AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi
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Dave McGuane (@DaveMcGuane) reported from Croydon, England@O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...
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JPaulG 🐼 😷🧋 (@JPaulG) reported from Lambeth, England@O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?
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mary spillane (@spillanemary) reported from Wandsworth, England@O2 what on earth? A mast down last week. Today another bloody mast down. You’ll update me when? AUGUST 27?! time to switch
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Daniel Smith (@Scampboi) reported from Croydon, England@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rupert ***** (@farmerrups) reported@wheat_daddy @O2 Mobile phone companies don’t worry about signal anymore it’s all about the Gs! Whether you get 4G or 5G
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KopiteinPoland (@KopiteinPoland) reportedBefore @O2 say call customer service, why do I want to waste my time stuck in your queues, waiting to speak to someone about something I should be able to check online and pay if your website worked properly. #timeismoney
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Chris (@houghtonc79) reported@O2 No issues, just 💩 service. 5g is no faster than 4g was where I live.
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Steven Casey (@Steven_Casey78) reported@O2 @dpduk_ Any chance of having this looked at or do i just cancel my account with you because your attitude to customers is woeful.
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mark francis (@markfrancis1968) reported@O2 yet another letter from a debt collector from a account linked to my number We’ve agreed this is a fraudulent account Despite you telling me you’ve sorted the problem imagine my shock
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Paul Curry (@Paulc2nd) reported@BillCockaCha @O2 I am having issues with it as well. They ask the same dumb questions when it's a problem with the app.
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European Cultural Pride (@EuropeanCpride) reported@O2 Give it a god damn rest with your incessant virtue signalling casting in your adverts and your DEI.
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Aaron Lake (@aaronlake629) reported@BluesnJazzxx @O2 The app is awful at the moment forever having to put your password in it’s just rubbish now
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John Till (@JohnTillUK) reported@sackedseafarer @O2 Not this time, my original complaint was about that - their resolution, after lots of back and forth, was to allow me to leave without paying an early termination fee (so a £380 saving). I wanted to view my final bill through their app, along with tracking my device plans 1/
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Lauren McLellan (@lmclells90) reported@O2 I need to make a formal complaint over appalling customer service over fraudulent activity on my account. I've tried endlessly to resolve this since it first came to light to no avail. O2 confirmed they would stop my direct debit to avoid the £286 bill leaving my account