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O2 outages and service status in Thornton Heath, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Wi-fi.
  • 50% Internet (50%)
  • 50% Wi-fi (50%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: City of Westminster, and Croydon.

CityProblem TypeReport Time
City of Westminster Wi-fi 16 days ago
Croydon Internet 21 days ago
Croydon Internet 1 month ago
City of Westminster Internet 2 months ago
City of Westminster TV 2 months ago
Wandsworth Internet 2 months ago

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • Zenwork21
    Zenwork (@Zenwork21) reported from Blackheath, England

    @O2 connectivity and signal in Canary Wharf is awful as usual #o2

  • MSYENHA
    MSYENHA (@MSYENHA) reported from Wandsworth, England

    @O2 is the most shit network ever! Their customer service don’t even know the rules of the company! Never going back on o2 again!

  • PhilLearney
    Phil Learney (@PhilLearney) reported from Bromley, England

    Refreshing customer service from @O2 Instead of using Covid as an excuse for their incompetence their customer service representatives just laugh at you. 🙄

  • RhondyPondy
    Rhonda (@RhondyPondy) reported from Eltham, England

    Getting so fed up with never having any service when outside of my wifi. @O2 this is getting beyond a joke. Been a customer for 20 odd years and don’t even receive a reception!!!!! 🤬🤬

  • thatVanessa1
    Vanessa (@thatVanessa1) reported from Camberwell, England

    @O2 I need to speak to someone about having no network reception at my house (for a year now) but online chat function remains off and I can't call you because I have no reception. What should I do?

  • SteveHodgson1
    Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

  • guydorrell1
    Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported from Croydon, England

    Hey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊

  • Brunts1980
    Nickle Arse (@Brunts1980) reported from Camberwell, England

    Thought @ThreeUK were bad but @o2 may have to be even worse...

  • kw1330
    keith watson ⚫️ (@kw1330) reported from Camberwell, England

    @O2 still rubbish signal in #peckhamrye area. #howlongmusticomplain

  • LukasDiSparrow
    Lukas DiSparrow (@LukasDiSparrow) reported from Camberwell, England

    I wanted to ask chat support at @O2 IS IT POSSIBLE TO UNLOCK MY OLD PHONE. The idiot spent 45 MINUTES just asking ME security questions. STOP WITH THIS UNGA BUNGA CUSTOMER SERVICES. 45 MINUTES of bullshit and not one answer WTF. ******* morons.

  • craigdfreeman
    Craig Freeman (@craigdfreeman) reported from Worcester Park, England

    The phone signal on the train between Gatwick and London Bridge is absolutely atrocious @o2

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Wandsworth, England

    @O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

  • MartinCox0155
    Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • _beckid
    ✈️ B (@_beckid) reported from Croydon, England

    Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

  • lofty_london
    London Lofty (@lofty_london) reported from Camberwell, England

    @O2 Can you explain what they are please, why the mystery. I pay for a service that doesn't work where I live.

  • imjoseabreu
    Jóse (@imjoseabreu) reported from Lambeth, England

    @O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!

  • LTHlondon
    LTH🇬🇧london (@LTHlondon) reported from Camberwell, England

    @SarahJa28484793 @O2 Not bad, I must say

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    Starting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?

  • EmmaSaidThis
    ♥♥єmmα♥♥ (@EmmaSaidThis) reported from Camberwell, England

    @O2 Is there any reason why the O2 priority app no longer works on mine or my mum's Huawei phones. Says the app is out of date, then won't let me redownload, says there is an installation problem.

  • kaybaka
    Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • BARBZHEALTHCARE
    Barbz Health Careᴺᴹ (@BARBZHEALTHCARE) reported

    @O2 Can someone from the UK customer services team please reach out to me. I’m tired. I’ve called yourselves a minimum of 20 times in the past 7 days and no one has been of any help at all. Full of lies.

  • why_so_serioz
    Why_So_Serioz? (@why_so_serioz) reported

    @EnglandRugby @O2 Every director of England Rugby Union needs to be sacked. Firing the most successful coach of recent generations. Keeping the current worst one. Culture always comes from the top and English rugby is in shambles.

  • sadesekonix
    Sade 💜💋 (@sadesekonix) reported

    @O2 your network connection is abysmal and your priority app is crap. FIX UP.

  • GunnerScott86
    NorthBankScott (@GunnerScott86) reported

    @O2 Oh no this was different. Everytime I spoke he put me on mute. When I asked him to relay what I had said he couldn’t tell me. He was putting me on mute and not listening. Your entire service has been absolutely shocking since the merge with Virgin. Can’t even get signal

  • zeno001
    Alan Henness (@zeno001) reported

    @O2 I did that yesterday but got bogged down in setting up a virginmedia/o2 account rabbit hole. It was a nightmare. There are no new notifications there.

  • llbloss
    Bloss (@llbloss) reported

    @O2 hi, I received a replacement SIM but all my credit has gone from my account. There was £30-40 credit on there before and it hasn't moved over and I can't see any of it on my account, only new credit that I've topped up. Please can you help. Thanks

  • BMcFarlaneUK
    Brandon McFarlane (@BMcFarlaneUK) reported

    @O2 Thanks. I've downloaded the app and trying to run a speed test, but it says "you currently do not have network connectivity". I'm very much aware that's what the problem is. I'll leave it to you to find a solution.

  • JonM01
    Jonathan (@JonM01) reported

    @O2 @Ofcom @o2 Why have you started responding to other customers when you stated you don’t deal with issues on here any more???

  • EddyCrowe
    Eddy Crowe (@EddyCrowe) reported

    @DelBoy80s @EnglandRugby @O2 LEAVE JVP alone have someone else to have a go at it’s boring now what’s JVP done to you he’s better than slow spencer

  • aartik13
    Aarti (@aartik13) reported

    @O2 I appreciate your help as I'm being sent reminders to pay a bill that's already been paid. Not able to get through anyone on call or chat.