O2 Outage Report in Thornton Heath, Greater London, England
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: London, Hammersmith, Hackney, Kensington, Croydon, City of London, Poplar, Leatherhead, Southwark, Ilford, Paddington, Thornton Heath, Hounslow, Abbey Wood and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Internet | |
| Hammersmith |
Phone | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| Kensington |
Phone |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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Mat Skipper-Banks
(@DaFluffMeister) reported
from
Bexleyheath, England
@O2 Tbh it’s not just the calling, the main issue is the lack of 4g and it’s awful speed, 3G, when it kicks in, is ok but in this day and age not getting 4g is a problem ;(
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Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
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👊🏿 Tinashe 👊🏿
(@MetallicWood) reported
from
Bromley, England
@o2 your data coverage is atrocious, one would think you are still stuck in 2006 🙄 #data #o2 #coverage #shit #4gCrap
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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Zenwork
(@Zenwork21) reported
from
Poplar, England
@O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it
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Rachel Winn Casting
(@RachelWinnCast) reported
from
Redhill, England
@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Arturo Avalos Torres
(@aavalostorres) reported
from
Stratford, England
@O2 I would love to, specially cuz your phones are unlocked but I made a huge mistake by signing a contract with EE, wrong network
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2 for flinching
(@2_4_Flinching) reported
from
Camden Town, England
@O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Thinkbig26
(@Thinkbig261) reported
from
Stratford, England
@O2 I just want to let you know that im going to EE. Its not me its you, your just not what i want no more you don't offer me anything good for being loyal EE is just better. 💔 sorry not sorry p.s its a polite **** you if that wasn't clear but just in case **** YOU!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rebecca Twigg
(@RebeccaTwigg) reported
@O2 Please can someone contact me regarding my complaint. Trying to cancel within the 14 days and getting nowhere
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Christina 🏴 🌍
(@ascotsquine) reported
@VodafoneUK Not working consistently. Another example of unsatisfactory customer service experience. Wonder if @O2 or @EE or any other provider is better for me in the FK11 area?
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H
(@ppnd84) reported
@O2 Finally spoke to a human, he said he'd put me through to the relevant dept, and my call was disconnected again. This is really unsatisfactory, especially as my problem arises from a mistake made by O2, which I'm now wasting my time chasing. Let me know if you'd like to help.
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Lauren Thomas
(@LaurenJThomas93) reported
@O2 I have not. Would it be wise to try in another phone to see if still a problem then? I am using a Samsung Galaxy S21. It has been in there since having the phone, so the only phone it has been inserted in. Calls, texts are phone. Seems just Internet / Data.
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Faisal Bhai
(@faysi37) reported
@ImNabeelAhd @ThreeUK I had 3 from 2012 to 2018 finally got rid of them, their Indian call centres such nuisance, it took me 3 days to just cancel my contract with them, They are so stubborn they don't let u leave easily & always comes up with new offer but service is ****. Now I m with @O2 and happy.
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Samantha 💙
(@hobbs_samantha) reported
@O2 Hello, just wondering if the mobile signal where I live is experiencing problems as I struggle to load any sort of web page when away from WiFi in this area and it’s not just me experiencing these issues?
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Tom Grant
(@tomwgrant) reported
@O2 can’t write this. Just hang up again!!!!! For xxxx sake!!!! X
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Mike griffin
(@Mikey4291) reported
@O2 This is getting silly now! 4 missed calls in 4 days, yet my phone saying I have a signal. I reported it online but you come back to say everything is ok. Im struggling to make or receive calls
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Chef One
(@F1_Chef) reported
from
Bourton-on-the-Water, England
Hey @O2 is there anyone I can talk to about a service issue with my handset? Signal in the area is fine and sons phone on same network works perfectly.
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Mason
(@precyshun) reported
Hey @O2 who can I speak to in order to get some help with the name on my account? It’s now failing credit checks due to this issue