O2 Outage Report in Thornton Heath, Greater London, England
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Hammersmith, London, Hackney, Kensington, Croydon, City of London, Poplar, Leatherhead, Southwark, Ilford, Paddington, Thornton Heath, Hounslow, Abbey Wood and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Phone | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| Kensington |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Tommy Pickles
(@DJTommyPickles) reported
from
Wandsworth, England
@O2 truly the worst customer service I’ve experienced in a long while
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....
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Raf
(@Mr_Rafal) reported
from
Hackney, England
Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?
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Alastair Hilton
(@London_W4) reported
from
Islington, England
I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.
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dr nabila 🌹
(@nmunawar) reported
from
Wandsworth, England
Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so
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AA Ron 🖤
(@Munden87) reported
from
Croydon, England
Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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John Till
(@JohnTillUK) reported
from
City of London, England
@yamesh Alas as I’ve never left them - after 23 years so far - I don’t think it includes me. Still waiting for @o2 to recognise my loyalty though
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
My mum is vulnerable and can’t use the internet... she needs help @O2
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Hayden | London Event Photographer
(@AdairDrivePhoto) reported
from
Wandsworth, England
Hi @O2 links in your last email are not working for me. #GoDine
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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Charles Howarth
(@HowarthCharles) reported
from
Camden Town, England
@JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Your service doesnt work in Bournemouth lol
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Caz Young
(@The_Caz) reported
from
Wandsworth, England
@O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.
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Dimitthri Lochana Vithanage
(@sparkyDLVXO) reported
from
Banstead, England
@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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steve the taxi
(@stephenhdg) reported
from
Ilford, England
@Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Whenever i got to Bournemouth im losing the signal on the beach straight away
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Chiswick RFC Girls
(@ChiswickRFCGirl) reported
from
Hammersmith, England
Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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cezabelle
(@Cezabelle) reported
@O2 hello, got my new phone today... you're meant to be sending me a code to verify my identity but it hasn't come through? Tried about 5 times now. Can you help please?
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Lois Hobday
(@Lois_em) reported
@O2 No still no network, I’m cancelling the contract today. Pointless having one with o2.
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john bennett 💙🇪🇺🏴 #RejoinEU
(@JAYBEE1KENOBI) reported
@kd84afc @StopFundingHate @O2 We seem to be at cross-purposes. O2 provide me with a service in return for money. If I don't like what they do with that money it is within my rights to take steps to find somebody else to provide that service.
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Lou💙Lou💙
(@LouLou_No_72) reported
@O2 Hi, yes I did and every time I tried to sign in I got timed out. I left it 30 mins and it was then fine
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Kenny Stewart.fighting for #michelles law
(@kennyroadshow) reported
@O2 why do people have to pay top dollar in east ayrshire for a crap max 2 G signal yous are a total rip off and breach of your own terms conditions and you are talking 5g eh not
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emma rose
(@emmarose82) reported
@O2 @O2 how can I get some urgent help please re my account. The app doesn’t appear to be working I can’t get through on the phone. #help #02 #CustomerService
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cezabelle
(@Cezabelle) reported
@O2 Hi, got my new phone yesterday. I'm having issues with the network, no txt or calls coming through. I need to verify my Samsung account but can't! Please help!
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Imran Khan
(@ImranKh1224) reported
@O2 I have 3 lines with O2 and was going to get a fourth one. But after my experience with customer Service I am going to give EE a try as being with Vodafone for 11 years previously and 2 Years with O2 is enough. EE make sure your staff are trained.
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Lewis
(@L3w15_g) reported
@O2 why do you block 101 outgoing if someone couldn't afford to pay there bill on time due to the pandemic going on. And I can't call 101 for a medical issue now.
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FixUpLookSharp
(@FixLook) reported
@JAYBEE1KENOBI @StopFundingHate @O2 John, sweetheart, your asking to have a proper grown up conversation, whilst simultaneously believing that O2 give a **** about you and a couple of censorious fascists leaving their business? You're too funny.