O2 outages and service status in Thornton Heath, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: City of Westminster, and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster
|
Wi-fi | 1 month ago |
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Croydon
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Internet | 1 month ago |
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Croydon
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Internet | 2 months ago |
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City of Westminster
|
Internet | 3 months ago |
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City of Westminster
|
TV | 3 months ago |
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Wandsworth
|
Internet | 3 months ago |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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White Lotus Customs (@wlcustoms) reported from Croydon, EnglandI was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?
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Shani (@shanianderson_) reported from Lambeth, England@O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?
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David (@daveya90) reported from Wandsworth, England@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Joseph Sweeney (@JosephS65112253) reported from Wandsworth, England@O2 don’t use this company they are a rip off I went on holiday the resort I was staying had all there own data free, never turned my mobile data the whole, got a bill when I got. Told by customer service I should have told them I was going away what crap big brother
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2
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david (@david52987296) reported from Victoria, England@O2 my O2 sim has not allowed me to dial international numbers for 3 weeks. Your customer service reps are failing to help. I need this for work. HELP!
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michael beverland 🦎🥝🎹🖤🦑🐙 (@michaelbeverla1) reported from Eltham, England@O2 just received new sim and trying to get it to work. Switched to you guys from EE but it will be the fastest cancellation in history at this rate. Your online help just isn’t
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🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, England@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
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Shane Pender (@silverback1809) reported from Bromley, England@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!
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AA Ron 🖤 (@Munden87) reported from Addington, EnglandAnyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!
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Hayden | London Event Photographer (@AdairDrivePhoto) reported from Wandsworth, EnglandHi @O2 links in your last email are not working for me. #GoDine
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Robert Balaam (@RobertBalaam) reported from Wandsworth, England@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Carol mcCallum (@Downtonres) reported from Lambeth, England@BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff
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Steffie (@steffiegc) reported from Eltham, England@O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.
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Steve Hodgson (@SteveHodgson1) reported from Merton, England@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, EnglandStruggling with my 2 month old @SamsungMobile #s21 bought with you @O2 .... I've tried calling but my phone keeps cutting the connection off. I think the RAM is faulty as I can't run more than one app at a time (my S10 does with ease) please help!!
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Kay Bak (@kaybaka) reported from Camberwell, England@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah (@kokeshimum) reported@Son_Lyme @O2 Every single provider is awful in my area. 🙄
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OldEstateAgent (@agent_old) reported@kokeshimum @O2 Without being disrespectful to Cambodia, we had 5G and no problems. Presumably in this country, it all comes down to money.
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Will McGugan (@willmcgugan) reportedSo @O2 had to be one of the most incompetent mobile providers out there. I’m unable to top up. Their app breaks with cryptic errors. I’m unable to change plans as the change tariff link breaks with “too many redirects”. I can create a new plan, but that won’t let me keep my number. O2 customer services, don’t bother replying. There’s nothing you could do to salvage your reputation in my eyes.
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StuartB (@StuartBain1986) reported@o2 you’re 5g and general signal quality is god awful 👍 can’t wait to move network
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Stevie Franks (@Stevie5tapes) reported@kokeshimum @O2 I am with O2, I work in Huddersfield, signal generally ok. O2 customer service is however very bad.
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RandyRamone (@iainballin30943) reported@kokeshimum @O2 Yep O2 service where I am is completely **** too. Switched to EE - far, far better
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stuart wall (@StuartWall34) reported@kokeshimum @O2 I switched from o2 to EE because of poor coverage
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Squigly (@squigly1971) reportedTry dealing with @O2 when something goes wrong abroad. They failed to provide the service I renewed my contracts for, then turned it into a catalogue of poor advice, broken promises, endless delays and a complaints process that doesn’t even work. Completely unacceptable.
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Victoria Hamilton (@VictoriaMh) reportedHi @O2, I’ve been a customer for over 20 years and I’m trying to do something as simple as upgrade my phone. Today I’ve experienced doc upload, payment, app login, chat, form failures, spent 60 minutes on hold today and still no resolution. Awful customer service. Unacceptable!
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SoundAffects (@PartyChambers) reported@fagewelsh @kokeshimum @O2 I'd say there's a big idiot on x that thinks there's 100 million people in the UK