O2 Outage Report in Thornton Heath, Greater London, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (47%)
-
Internet (30%)
-
Total Blackout (16%)
-
Wi-fi (3%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Surbiton, London, Hackney, Croydon, Ilford, Hammersmith, Wembley, City of London, Bexleyheath, Sevenoaks, Poplar, Richmond, Hounslow, City of Westminster and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Surbiton |
Phone | |
| London |
||
| Hackney |
Phone | |
| London |
Phone | |
| Croydon |
||
| Hackney |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
-
Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
-
☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
-
Brett
(@brettriot) reported
from
Camden Town, England
@O2 I accidentally used my priority access for o2 venues when I didn’t mean to, can you help me get it back?
-
Richard 🏳️🌈 (he/him)
(@Paul___SW18) reported
from
Wandsworth, England
Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
-
✈️ B
(@_beckid) reported
from
Croydon, England
Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡
-
📶PhoneMast
(@Phonemast) reported
from
Crayford, England
Just update on this... @ThreeUK can be bothered to fix the issue and instead released my friends from their three contracts. Now migrated to @o2 because best deal they could find
-
Ruth Maurice
(@ruthie82) reported
from
Merton, England
@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
-
Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
-
Savio
(@savio_metal17) reported
from
Brentford, England
@O2 I can’t get the Amazon prime offer. Please help
-
Jase
(@mindserenade) reported
from
Sevenoaks, England
@o2 why don’t you idiots provide an email address that can actually be found instead of expecting me to waste half an hour on your stupid website when all I want to do is order an esim? WHY ISNT THERE A BUTTON ON THE SITE SAYING ORDER ESIM? In. why can’t I just have one emailed
-
The Guv'nor
(@Payney26) reported
from
Bromley, England
@O2 3 weeks plus I have been having literally no service in my house! I have been with you over 26 years and never had a problem. Your site says there may be a problem with a mask and your engineers will probably already be on it! 3weeks are they on day rate? Help please
-
Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
-
David T Kinnear
(@dkinnear) reported
from
Camberwell, England
@O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍
-
Iain
(@iainkernaghan) reported
from
Redhill, England
Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...
-
Iain
(@iainkernaghan) reported
from
Redhill, England
@O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...
-
Lucy K-T
(@KnellTaylor) reported
from
Croydon, England
Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷
-
✈️ B
(@_beckid) reported
from
Croydon, England
@O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.
-
A dollop of kindness
(@Pretty_Gorge) reported
from
City of London, England
@creditkarma Tried the link and there’s no live chat option. Can you please help to avoid my @O2 mobile phone account being used fraudulently!!! #creditscore #poorcustomerservice #fraud
-
fiono
(@ksjsowhat) reported
from
Paddington, England
@O2 anything you can help with?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Velo Drome
(@velodrome100) reported
@O2 Hardly. Greggs coffee is a very poor substitute for Caffè Nero. I suspect EE will be a rather better substitute for O2 though!
-
Graham Hollebon
(@grahamhollebon) reported
@O2 Nice work if you can get it. Recruited as a new customer in March and never get the price advertised.
-
steven graham
(@steven_coyw) reported
@O2 Hi o2 its my brother, you have been charging him for a sim since 2018 that hes never ever used, hes been into shops every month and on the fone, even paid 70 pound to cancel it and yous are still trying to take 25 quid every month, now hes cancelled the DD hes gettin bank charges
-
Scott MacKenzie
(@ScottMMacK) reported
@O2 4G Coverage is really poor in the KA1 area. Are you aware? Is this being looked at?
-
Will
(@htownhero_) reported
@O2 *************** now haven’t had 4G for about 2 weeks literally can’t use internet on my phone wtf am I paying for
-
James Gray
(@Jamesgraya) reported
@HulmeKimberley @O2 Ooh so so sorry same thing just happened to me but by the help of phobia_hacker he helped me to rectify social media issues. Thank me later
-
Arthur Boulding
(@ArthurBoulding) reported
@O2 need to cancel an auto top up but can’t contact anyone. Any easy way to do this?
-
Simon White
(@SimonBWhite) reported
@O2 Hello team! Pls help!! Can only receive inbound calls etc. Spoke to team early this AM it’s because I’ve been selected for 5g??? and as this is pending, it can take 24 hours to ‘turn off’ I’ve neither requested this nor asked for this, and can’t make calls.. Can we expedite?
-
✨SynchroJack88 - TL48✨
(@SynchroJack88) reported
@O2 I’ve just received my new phone after leaving 3 and coming back to you guys. I’m also a @virginmedia customer but when I try get my volt benefits your site shows I don’t have Virgin. Can someone help please?
-
Hippy Rock Chic ॐ
(@CLJohnson9599) reported
@O2 travel into the city to buy a new phone / contract. Told all systems are down, complete waste of my time, energy, fuel and parking. Any idea when things will be up and running again?