O2 outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: Wandsworth, Mitcham, Croydon, Lewisham, and Bromley.

City	Problem Type	Report Time
Wandsworth	Internet	2 days ago
Mitcham	Internet	9 days ago
Croydon	Wi-fi	11 days ago
Lewisham	Internet	1 month ago
Wandsworth	Internet	1 month ago
Croydon	Phone	1 month ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Shani (@shanianderson_) reported 45 seconds ago from Lambeth, England

  @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

• 
  Daniel Smith (@Scampboi) reported 4 minutes ago from Croydon, England

  @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

• 
  dr nabila 🌹 (@nmunawar) reported 7 minutes ago from Wandsworth, England

  Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

• 
  The Guv'nor (@Payney26) reported 10 minutes ago from Bromley, England

  @O2 3 weeks plus I have been having literally no service in my house! I have been with you over 26 years and never had a problem. Your site says there may be a problem with a mask and your engineers will probably already be on it! 3weeks are they on day rate? Help please

• 
  JPaulG 🐼 😷🧋 (@JPaulG) reported 13 minutes ago from Lambeth, England

  @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 16 minutes ago from Croydon, England

  @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

• 
  Tom Samuel (@Tjsam1000) reported 16 minutes ago from Whyteleafe, England

  @O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

• 
  Gavin Wilson 📺🎥 ♿🏳️‍🌈 (@GavinWilsonTalk) reported 17 minutes ago from Merton, England

  @O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages 🤔🤔🤔

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 18 minutes ago from Croydon, England

  I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

• 
  Dave McGuane (@DaveMcGuane) reported 25 minutes ago from Croydon, England

  @O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 28 minutes ago from Croydon, England

  @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

• 
  🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported 31 minutes ago from Croydon, England

  @O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down

• 
  Nickle Arse (@Brunts1980) reported 34 minutes ago from Camberwell, England

  Thought @ThreeUK were bad but @o2 may have to be even worse...

• 
  des (@des700) reported 44 minutes ago from Camberwell, England

  Hey @O2 ten year customer here, I have no data for 8 days after upgrading to unlimited data because I need data. I need data. What can be done? I will be looking for a solution elsewhere if you cannot help.

• 
  Tommy Pickles (@DJTommyPickles) reported 45 minutes ago from Camberwell, England

  @O2 literally the worst customer service from a mobile phone company ever, truly a disgrace, avoid if you can!

• 
  Lukas DiSparrow (@LukasDiSparrow) reported 48 minutes ago from Camberwell, England

  I wanted to ask chat support at @O2 IS IT POSSIBLE TO UNLOCK MY OLD PHONE. The idiot spent 45 MINUTES just asking ME security questions. STOP WITH THIS UNGA BUNGA CUSTOMER SERVICES. 45 MINUTES of bullshit and not one answer WTF. ******* morons.

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 51 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Tom Samuel (@Tjsam1000) reported 53 minutes ago from Whyteleafe, England

  @O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2

• 
  Daphne & Jake (@madamdaphne) reported 56 minutes ago from Camberwell, England

  Hello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network

• 
  Tom Samuel (@Tjsam1000) reported 58 minutes ago from Whyteleafe, England

  @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bob McLobb (@BMclobb) reported 2 minutes ago

  @andrejpwalker @O2 go giff gaff, same network, less fuckery

• 
  Ashley Bond (@Ashbond) reported 3 minutes ago

  @O2 Any reason why I cannot pay my bill using your app? Scrolling through, It appears a lot of other people are having the same issue.

• 
  Dan Barker (@DanTheMacGeek) reported 6 minutes ago

  @O2 your OAUTH and login flow is broken, both on desktop, mobile and app. Multiple browsers all report too many redirects when a user tried to login to manage their account/pay bills etc… is this something team are aware of and trying to fix?

• 
  ᗪᗩᐯE (@Jaxstad) reported 7 minutes ago

  @O2 I shouldn’t have to beg for a better deal, I have three numbers with you and they are all getting more expensive, with poor service signal involved across them all

• 
  Cal (@Calh48) reported 10 minutes ago

  @Lorna__xx @O2 Honest to goodness they are shocking. I was out today and my phone said I had two 5G bars. Couldn’t send a WhatsApp, search the internet, make a call or seem a Snapchat. Alls they say is service is fine. Dreadful if I’m home without WiFi I can’t do anything!

• 
  Taylor's Removals. (@HeidiBurroughs) reported 11 minutes ago

  For the amount I pay @O2 each month the service I receive recently is absolutely rubbish I've lost count how many times I have had no service come up since Friday 24th April 🙄

• 
  LT🌷 (@lozmach) reported 13 minutes ago

  @O2 not only that, but the signal is shocking. Can’t get signal anywhere, never mind internet. 10+ years of being a customer for this.

• 
  Bob McLobb (@BMclobb) reported 22 minutes ago

  @andrejpwalker @O2 @giffgaff Giff Gaff is an mVNO using o2's network. Basically o2 without the marketing costs

• 
  Keighley West (@KeighleyWest) reported 24 minutes ago

  @O2 why is the #applepay option not working for me to pay my bill!!

• 
  Freddiefrazer (@fgz176) reported 32 minutes ago

  @O2 my account was locked for unknown reasons 2 months ago. 6 calls and 6 promises to sort later it is still locked. You have the worst customer services of any company I’ve dealt with