O2 Outage Report in Thornton Heath, Greater London, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (42%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: London, Hammersmith, Newham, Wembley, Wandsworth, Greenford, Paddington, City of London, Croydon, Hackney, Bromley, Kensington, Poplar, Leatherhead, and Southwark.

City	Problem Type	Report Time
London	Phone	2 hours ago
Hammersmith	Internet	6 hours ago
London	Wi-fi	1 day ago
London	Total Blackout	2 days ago
Newham	Phone	2 days ago
Wembley	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  HeHymn ³⁰ (@brineferry) reported 4 minutes ago from Brentford, England

  @O2 are you broken

• 
  𝕵𝖚𝖌𝖘 (@till_the_wheels) reported 5 minutes ago from London, England

  @O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.

• 
  Ruth Holliday (@RuthHolliday13) reported 11 minutes ago from Hammersmith, England

  Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great

• 
  Katy Hall (@katyhall26) reported 18 minutes ago from Hammersmith, England

  Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡

• 
  Sheldon Tarpey (@SheldonLT) reported 25 minutes ago from City of London, England

  @UKGeocacher @ThreeUK @O2 Having the exact same issue when I’m around Liverpool Street for work. The biggest city yet the signal on Three is sooo bad.

• 
  Josh (@JoshBates) reported 26 minutes ago from Paddington, England

  @O2 I got this sorted doing this however this is really poor service. This should be an easy, self-service digital journey. Absolute joke that this took 35 mins for both me and your staff. Total waste of time. Please feed back.

• 
  Chris sweet (@poundland_thor) reported 28 minutes ago from Richmond, England

  It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

• 
  geocaching.uk (@UKGeocacher) reported 31 minutes ago from City of London, England

  Recently moved back to @ThreeUK on a sim only plan and it’s blooming awful in terms of speed or coverage in central London. Thanks to my @O2 work E-sim I actually have signal!

• 
  Aurélien (@aur_elien) reported 35 minutes ago from Hackney, England

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Andy Denial 📸 (@NorthernlyExpo) reported 36 minutes ago from Islington, England

  @O2 Just trying your Priority code in McDonalds but it’s not working. Just says it’s been used already.

• 
  Craig Freeman (@craigdfreeman) reported 37 minutes ago from Redhill, England

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Christian Radnedge (@ChristianRad) reported 38 minutes ago from London, England

  Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...

• 
  Fr Chris Phillips SSC (@phillipsc) reported 39 minutes ago from Brentford, England

  Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

• 
  Andrew Dourka-Laird (@LairdDourka) reported 39 minutes ago from London, England

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Amalik799 (@Amalik7991) reported 40 minutes ago from Kingston upon Thames, England

  @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

• 
  Bede Feltham 💙 (@bedefeltham) reported 41 minutes ago from Esher, England

  @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

• 
  Nicola Fish 💙 (@Nicolanoodle) reported 45 minutes ago from Richmond, England

  @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

• 
  James Murray (@jamesmurray07) reported 51 minutes ago from Camden Town, England

  .@O2 despite asking me to DM you nobody had responded and the link to the chat doesn’t work (also not working on myO2).

• 
  Ian Crowne (@Toucsy) reported 55 minutes ago from Poplar, England

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Dowsey (@fbateallthepies) reported 56 minutes ago from Wandsworth, England

  @O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Danny Burnell (@Fevtruckdriver) reported 4 minutes ago

  Looks like it going to have to be the ombudsman now for @O2 obviously unable to honour your cancellation policy on the cooling off period that’s causing me problems 3 times now Iv been told it’s cancelled and you keep trying to take the money and it’s appearing on my credit file

• 
  T é y 🌺💜 (@TeyLove_) reported 4 minutes ago from Islington, England

  @O2 your network is shocking! I haven’t been able to use my data for two days this is not what I pay £50 a month for😤 o2 guru isn’t even working and can’t get through to a call handler so how am I supposed to get this fixed?????

• 
  Ben Ryder (@BobbySHJ) reported 5 minutes ago

  @O2, I received a text message from a mobile number claiming to be @HSBC_UK. I do not bank or have any services with them (however I am an O2 customer), do I report through your fraud or their fraud? I haven't clicked ln any links in the message.

• 
  Samantha Hallam 💙 (@Design_andMedia) reported 7 minutes ago

  @O2 Hi, I’m currently on hold. Have been now for 20 minutes. I just need to speak to someone to help me help my Dad whom I can’t help in person due to Covid restrictions. Is anyone going to help or should I advise him to cancel his contract! #O2CustomerService

• 
  Danny Burnell (@Fevtruckdriver) reported 8 minutes ago

  @O2 hi I have an issue with an account I cancelled in the cooling off period that has now appeared on my credit file can you help please Iv been assured by your staff it’s cancelled but obviously this isn’t the case

• 
  ▶️🔼🔼 (@depeche2) reported 9 minutes ago from Edinburgh, Scotland

  @O2 your network is shocking.....why am I paying for a service I can't use ....your network status says very busy.....not my problem.....do I get a refund on my bill for when I can't use the Internet....in the heart of Edinburgh

• 
  Shamila Younis (@ShamilaYounis) reported 10 minutes ago

  @O2 Dm has been sent. Apparently it takes o2s technical team weeks to connect a line and even then they can’t say exactly when this will be. Sheer disappointment from a customer of over 16yrs

• 
  p (@w18288148) reported 11 minutes ago

  @O2 I can’t get Through to customer service to cancel my contract or online support .Can I have a call please? Or an email please :)

• 
  Brad Ray (@BradSRay) reported 13 minutes ago

  @O2 I’ve been trying to contact you in regards to upgrading one of my contracts, but for two days now I’ve been unable to get through. Can you help ?

• 
  Daniel Connolly (@Daniel_Connolly) reported 13 minutes ago

  @O2 I’m trying to unlock my replacement SIM. Can someone help me please?