O2 outages and service status in Thornton Heath, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- The most recent signal from this area was received Jun 5, 9:00 PM GMT+1.
- Internet (100%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: Croydon, City of Westminster, Wandsworth, and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 2 days ago |
|
City of Westminster
|
Internet | 29 days ago |
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City of Westminster
|
TV | 1 month ago |
|
Wandsworth
|
Internet | 1 month ago |
|
Mitcham
|
Internet | 2 months ago |
|
Croydon
|
Wi-fi | 2 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Lucy K-T (@KnellTaylor) reported from Croydon, EnglandSometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷
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♥♥єmmα♥♥ (@EmmaSaidThis) reported from Camberwell, England@O2 Is there any reason why the O2 priority app no longer works on mine or my mum's Huawei phones. Says the app is out of date, then won't let me redownload, says there is an installation problem.
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bambam (@mustafayadigg) reported from Croydon, England@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now
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Joseph Sweeney (@JosephS65112253) reported from Sutton, England@O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service
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Nickle Arse (@Brunts1980) reported from Camberwell, EnglandThought @ThreeUK were bad but @o2 may have to be even worse...
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Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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Robert Balaam (@RobertBalaam) reported from Wandsworth, England.@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Robert Balaam (@RobertBalaam) reported from Wandsworth, England@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, EnglandI find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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Craig Freeman (@craigdfreeman) reported from Worcester Park, EnglandThe phone signal on the train between Gatwick and London Bridge is absolutely atrocious @o2
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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Dave McGuane (@DaveMcGuane) reported from Croydon, England@O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?
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Judith Hall (@judithhall67) reported from Bromley, England@O2 hi, I am trying to top up my housebound mum’s phone, but both the website and the telephone options are not accepting payment. I have tried two cards. Please advise, she is at risk of falls and needs to be able to phone for help
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James Robey (@jamesrobey1990) reported from Wandsworth, England@O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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Caz Young (@The_Caz) reported from Wandsworth, EnglandStarting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?
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Daphne & Jake (@madamdaphne) reported from Camberwell, EnglandHello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network
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des (@des700) reported from Camberwell, England@O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help
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Steffie (@steffiegc) reported from Eltham, England@O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jerome (@JeromebIXIII) reported@O2 @IanColley007 That still didn't help me
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Quinque (@IBearhugz) reported@Happyengland79 @O2 I’m having the same **** with o2 I wanted to cancel but they convinced me to stay and its been pure **** since then
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Liv (@LivHinton) reportedIs @O2 priority broken? Just says that there's an error and to go back to the app?
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Niamh Skinner (@niamhskinner) reported@O2 That’s what it says online but still doesn’t answer my question! For example, I get signal in north London, but never inside the emirates due to the amount of people. The map shows satellite covers that area. Will my phone switch to satellite because it can’t connect to 5G?
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Viridis (@Lord_Viridis) reported@waynetuckwell @O2 Luckily, they send me a text just before they cut off all my 7 lines threatening legal action Inc debt recovery, I use the link in the email to pay all in one go. It's literally the only way I can pay my bills unless I spend 2hrs on the phone. It's ******* shockingly bad @Ofcom
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Wayne Tuckwell 💚🖤 (@waynetuckwell) reported@Lord_Viridis @O2 Ah yes the typical turn it on and off again! I stopped the script reading by announcing at the start of the call that I’m a 27year IT Veteran and over tried everything! No answer to that! I can’t believe just how poor a service they are providing
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Dan Roberts (@Dan_Roberts21) reported@joecousins89 @O2 Bad init, it’s literally every day the signal goes
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Marifi (@me_marifi) reported. @virginmedia I’m also locked out of my account for weeks due to something going wrong with merging @O2 and Virginmedia acoints. Escalated several times and once again today. Your support options knowledge articles, and support paths for this issue are shocking - HELP
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mike neil (@mikeneil1) reported@O2 How **** is your website ? Spent the last 15 minutes trying to pay my bill but it’s impossible, that option is not there. The website is awful
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Ryan (Struggling with life NGL) (@ryanyates1990) reportedHey @O2 I had a contract with you that I had financial issues and couldn't pay it after dealing with grief after loosing my dad to cancer a few years back Can I have the number associated with it released to me via a PAYG sim at all as I had that number for like 17+years