O2 outages and service status in Thornton Heath, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- Internet (67%)
- Wi-fi (17%)
- Phone (17%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: Lewisham, Wandsworth, Croydon, Bromley, Southwark, Thornton Heath, and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Lewisham
|
Internet | 11 days ago |
|
Wandsworth
|
Internet | 14 days ago |
|
Croydon
|
Phone | 18 days ago |
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Croydon
|
Internet | 18 days ago |
|
Bromley
|
Wi-fi | 23 days ago |
|
Croydon
|
Internet | 28 days ago |
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Dowsey (@fbateallthepies) reported from Wandsworth, England@O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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MRS (@TweetMRS) reported from Camberwell, England“The idea of customer ownership feels a little arrogant. You have to champion the customer, put them first, and be authentic, but I’m not sure that means ‘owning’ them.” @JessicaJSalmon from @o2 on the future customer. #MRSlive
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Bev Muir (@ellajack1) reported from Croydon, England@O2 I cant get through to customer services and its urgent
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James Robey (@jamesrobey1990) reported from Wandsworth, England@O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.
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Daniel Smith (@Scampboi) reported from Croydon, England@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
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JPaulG 🐼 😷🧋 (@JPaulG) reported from Lambeth, England@O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?
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Joseph Sweeney (@JosephS65112253) reported from Sutton, England@O2 I went on hoilday to resort never turned on my data , only to come home to a bill for data, contacted O2 tobe told I should let them no if you I go on holiday I need to let no , what crap really unhappy do use O2 please people don’t use this company
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Dowsey 🏆 CHAMP19NS 🏆 (@fbateallthepies) reported from Camberwell, England@O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please
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David T Kinnear (@dkinnear) reported from Camberwell, England@O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍
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Kay Bak (@kaybaka) reported from Camberwell, England@virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, EnglandI find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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Charlene (@Peachey_79) reported from Wandsworth, England@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....
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Shani (@shanianderson_) reported from Lambeth, England@O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?
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Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
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Kay Bak (@kaybaka) reported from Camberwell, England@O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.
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Chris Gledhill (@cgledhill) reported from Whyteleafe, England@AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Blueflyer (@WoodpeckerMandP) reported@O2 please please can someone actually sort my problem out, I still cannot believe how incompetent you are. My online account is still locked after 4 calls and one promised call back still nothing, why can’t you sort it? what do I have to do to get it sorted #O2
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Teresa Bourne (@TeresaBourne) reported@O2 for months now will have been dealing with VMO2 tech support as I am unable to access my o2 account. Security code gets sent to some unknown phone no which is not mine then it asks me to enter account recovery words which I don't have.
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Justin Tan (@JustintanUk) reportedHaving issues with my 02 priority tickets at Vue. @O2 please help it says the code has been redeemed on the Vue website but it hasn’t and I have 3 kids upset they can’t watch Mario tomorrow!
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Shana Hendry (@Happyengland79) reportedYet again @O2 your mast is not working! You're a ******* embarrassment of a company, ripping people off because you're not providing the service you are being paid for. Trampy behaviour at it's finest. #evidenceforombudsman
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Walt (@londonwalther) reported@O2 I ordered an iPhone in February - received a fake plastic device and have spent 8 hours over 10 calls with the support team to try to resolve this with no luck. Absolutely terrible service from O2 ! Day 36 #day36 #o2customerservice
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Jacob Chantler (@jachantler) reported@O2 I signed up yesterday but my existing mobile number was typed incorrectly so I’m not receiving the Myo2 activation code because it’s being sent to an incorrect number - I’ve tried to call Customer Support but I can’t receive the verification code because my number is wrong
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Amit Desai (@AmitDesai1978) reported2/2 when my friends on @o2 and @giffgaff have signal. Get your act together!
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Darren Coomer (@coomerdarren) reported@O2 I'm absolutely pissed off with O2 i can't log in to my app as its asking for virgin media login details which I don't have an account with 2 calls to customer services & just a waste of time
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Rowland J (@rowlandjobson) reported@O2 you stopped my service in error and I am in an emergency situation needing ambulance !!!
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-𝓙𝓮𝓻𝓻𝔂 𝓓𝓪𝓿𝓲𝓼 ☮️3.5% (@jerryduk) reported@O2 my classic PAYG SIM appears to have stopped working. It has £13 credit so that's not the issue. Your chat told me to phone O2 from my non functioning SIM.