O2 Outage Report in Thornton Heath, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Kingston upon Thames, Camden Town, City of London, Wandsworth, London, Southwark, Hammersmith, Croydon, Ealing, City of Westminster, Southall, Bromley, Hackney, Paddington and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames |
Phone | |
| Camden Town |
Wi-fi | |
| City of London |
Phone | |
| Wandsworth |
||
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Sam D
(@s11kda) reported
from
City of London, England
@O2 what a shambles of a customer service
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keith watson ⚫️
(@kw1330) reported
from
Camberwell, England
@O2 still rubbish signal in #peckhamrye area. #howlongmusticomplain
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Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
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James Elston
(@JamesElston3) reported
from
Hammersmith, England
@plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time
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Timothy Murphy
(@tjwmurphy) reported
from
Paddington, England
@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.
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Jonathon
(@coffeemadman) reported
from
City of London, England
@O2 Er slightly concerning that I recycled a phone with you and you have updated the offer saying you received a *different* phone when I’ve never owned that phone at all.
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Alan Greene
(@AlanGreene73) reported
from
Bexleyheath, England
@O2 It can happen anywhere at any time. Only way I know is when I look at phone. It’s not signal as when I turn phone off then back on it’s got full signal. It’s not just me. Check Twitter feed. So many people complaining about same problem
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀
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Omar Sheikh
(@omar_sheikh) reported
from
Lambeth, England
@O2 Worst. Network. Ever.
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MSYENHA
(@MSYENHA) reported
from
Wandsworth, England
@O2 is the most shit network ever! Their customer service don’t even know the rules of the company! Never going back on o2 again!
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Liz
(@ejp72) reported
from
Poplar, England
@O2 It’s always like it. I’ve never had a decent signal here. Could be the buildings maybe. But always like it.
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London Lofty
(@lofty_london) reported
from
Camberwell, England
@O2 Can you explain what they are please, why the mystery. I pay for a service that doesn't work where I live.
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gwen 🕸🕷
(@spiritualvodka) reported
from
Stratford, England
@O2 hi! I’m not sure if this is a you problem or an apple problem. But my mobile data will completely shut off around 4/5 times a day, turning the data on and off doesn’t bring it back. I have to completely reboot my phone 5 times a day at the moment. Pls help!!
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻
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juls.
(@julsbvby) reported
from
Camberwell, England
@O2 honestly wth is going on with my network! For dayssss I can’t call and can’t receive calls when I’m at home.
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Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
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Kineta Kelsall
(@Kineets) reported
from
Camberwell, England
@Dan_T_Mc @O2 It’s honestly the absolute worst. I’ve never ever experienced anything like it.
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afia.
(@julsbvby) reported
from
Paddington, England
It’s only O2 that I’ll get my order delivered to store and it still goes missing @O2 never fail to keep up with their whack service.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Inimitable93
(@Inimitable93) reported
@O2 why is your signal so poor?
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The Woman
(@TheWomanHolmes) reported
@O2 WTF is happening with your customer services? Ive just been put thru 2 THE rudest man, & all i want to do is pay my daughters bill! He had a south african accent, was rude, DESPITE it being YOUR fault she had an outstanding bill, u need to start listening 2 your staffs calls!
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Martin rainbird
(@martin_rainbird) reported
@O2 why is the network absolutely rubbish in and around Wrexham even though phone shows nearly full bars !!!!
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Lise Fisher
(@lisefisher1971) reported
@O2 Shocking customer service from smart delay support. Still waiting after emailing them 6 hours ago to try and get an answer to why I have no voucher - they say they have no record of me registering! Despite me receiving confirmation from them!
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Izzy
(@FairyDust_Izzy) reported
@O2 WORST customer service I’ve ever come across! Incompetent, rude staff. Just letting you know took my TWO NEW contracts out with APPLE instead. DISGUSTING SERVICE 111
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Josh Whitham
(@WhithamJosh) reported
@SteveH2112 @O2 Same, it's absolutely awful
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Jake
(@fordy1889) reported
Do not use @O2 or their new #O2SwitchUp. Customer Service is terrible. Promised money back on three occasions and still waiting three weeks later. Manager callbacks not honoured on several occasions. Formal complaint raised for 2 weeks now, still nothing from them. @Ofcom
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Rob Styles
(@TheRobStyles) reported
@O2 my service has been blocked 3 times in a week. Each time, I have called support, who’ve promised it’s a mistake and will be rectified. Now, no one is answering and I’m once again without service. What is going on?
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Matt Hancock
(@Pro_Pix) reported
Avoid the Samsung ZFlip, screen protector/screen delaminated in less than 12 months. Samsung wants to charge me for a replacement screen. The phone has been at their repair center for 6 weeks, numerous emails with no reply, truly the worst customer service ever. @SamsungUK @O2
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John-Paul Budd
(@JohnPaulBudd) reported
@O2 @oldwhitehands What a load of ****