O2 outages and service status in Thornton Heath, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
- The most common problems reported in this area mention Internet and TV.
- Internet (50%)
- TV (50%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: City of Westminster, Wandsworth, Mitcham, and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster
|
Internet | 26 days ago |
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City of Westminster
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TV | 29 days ago |
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Wandsworth
|
Internet | 1 month ago |
|
Mitcham
|
Internet | 1 month ago |
|
Croydon
|
Wi-fi | 1 month ago |
|
Lewisham
|
Internet | 2 months ago |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Steve Hodgson (@SteveHodgson1) reported from Merton, England@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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Daniel Smith (@Scampboi) reported from Croydon, England@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
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AA Ron 🖤 (@Munden87) reported from Addington, EnglandAnyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!
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Darren C (He/Him) 🏳️🌈🌍🏉 (@SLushCCool) reported from Croydon, England@ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?
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Kineta Kelsall (@Kineets) reported from Camberwell, England@Dan_T_Mc @O2 It’s honestly the absolute worst. I’ve never ever experienced anything like it.
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Daphne & Jake (@madamdaphne) reported from Camberwell, EnglandHello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England@O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?
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Joseph Sweeney (@JosephS65112253) reported from Sutton, England@O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service
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Maria Pia Tissot (@MariaPiaTissot) reported from Camberwell, England@Mcdoto_tony @O2 I used to be with EE but moved last December, but in the last couple of months it's been really hard to get signal in these areas
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Richard 🏳️🌈 (he/him) (@Paul___SW18) reported from Wandsworth, EnglandHey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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MRS (@TweetMRS) reported from Camberwell, England“The idea of customer ownership feels a little arrogant. You have to champion the customer, put them first, and be authentic, but I’m not sure that means ‘owning’ them.” @JessicaJSalmon from @o2 on the future customer. #MRSlive
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michael beverland 🦎🥝🎹🖤🦑🐙 (@michaelbeverla1) reported from Eltham, England@O2 just received new sim and trying to get it to work. Switched to you guys from EE but it will be the fastest cancellation in history at this rate. Your online help just isn’t
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juls. (@julsbvby) reported from Camberwell, England@O2 honestly wth is going on with my network! For dayssss I can’t call and can’t receive calls when I’m at home.
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Christian Mole (@KentishMole) reported from Camberwell, England@O2 well I flicked you a DM 18 hours ago for help re my iPad surfer plan and it’s been totally ignored. Perhaps this public tweet might trigger a response?
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David T Kinnear (@dkinnear) reported from Camberwell, England@O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍
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Robert Balaam (@RobertBalaam) reported from Wandsworth, England@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
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Dave McGuane (@DaveMcGuane) reported from Croydon, England@O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...
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Joseph Sweeney (@JosephS65112253) reported from Wandsworth, England@O2 don’t use this company I went on hoilday never used my phone it was free data in the resort, got a bill when I got back , saying I had used data, rang customer service tobe told you need let O2 no if you leave the country what crap got nowhere rip off never used my phone
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des (@des700) reported from Camberwell, England@O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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stacey (@punksrep) reportedplease change the blue monday’s back or at least let us keep spinning until we get 3 matching prizes as this is now stupid and pointless @O2
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Northumberland Wanderer (@GreenVapinGiant) reported@ad_moran4 @EE @O2 I had similar issue recently, I decided to get a sim free phone from ee and a separate sim only deal, it worked out about 15 quid cheaper than what they quoted. So if you buy iPhone 17 sim free, it's about 32 a month over 24 months, then buy a sim deal. It will probs be cheaper
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Çağla💎 (@caglaayn_) reported@ellsbells181x @O2 @Myles_Nerd1 might help
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Gavin Walker (@walksy10) reported@O2 @Place_of_Zen How about let the man speak to someone on the phone, shouldn't be too hard as you are a PHONE service provider
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Ms Sen (@MsSen13623740) reported@O2 no signal for the last few months 🥲
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Robert Shaw (@alwaysshaw1) reported@Happyengland79 @O2 Funny you should say this but I’ve got the same issues and the same response from them. They’re happy to take my money each month though
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Naomi Clarke (@naomia_creative) reported@O2 I'm having the same trouble!
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Wayne Tuckwell 💚🖤 (@waynetuckwell) reported@Lord_Viridis @O2 Ah yes the typical turn it on and off again! I stopped the script reading by announcing at the start of the call that I’m a 27year IT Veteran and over tried everything! No answer to that! I can’t believe just how poor a service they are providing
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Dan Roberts (@Dan_Roberts21) reported@O2 I did the online check says it’s good signal in the area but I don’t seem to have any
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Charlotte (@CharlotteW_R) reported@O2 I have. But it doesn’t change the fact that the signal is rubbish. Your map shows my location as blue - but right now, sat outside, the signal is 1 bar. If I go indoors, I’ll lose it.. so the network coverage map is wrong, sorry to say.. so what can you do?🤔