O2 Outage Report in Thornton Heath, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Islington, Hackney, London, Hounslow, City of London, Surbiton, Croydon, Ilford, Hammersmith, Wembley, Bexleyheath, Sevenoaks, Poplar, Richmond and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| Hackney |
Internet | |
| London |
Phone | |
| Hounslow |
Internet | |
| City of London |
Phone | |
| Surbiton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Martin Kay
(@martinkay11) reported
from
Wandsworth, England
Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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Ayden Wilson
(@aydenwilsonHE) reported
from
Hackney, England
Anyone else lost @O2 signal?
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Pawlie
(@Si11y3gg) reported
from
Richmond, England
@VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.
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Pasha
(@Mr_ISC) reported
from
Wandsworth, England
Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!
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AA Ron 🖤
(@Munden87) reported
from
Addington, England
Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Is anybody else getting no service from o2? It’s been woeful for weeks @O2
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!
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Mark Harris
(@markh4780) reported
from
Kensington, England
@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue
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Esmer Ozan
(@kostas1903) reported
from
Bexleyheath, England
@O2 The UK’s number 1 network? Don’t make me laugh ! I’ve just switched from Vodafone to 02 and that was the worst decision I’ve ever made 🤬🤬🤬 I barely get 1 bar. My phone keep disconnecting in central london. Calls are always failing. 02 is my disappointment.
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi
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Nickle Arse
(@Brunts1980) reported
from
Camberwell, England
Thought @ThreeUK were bad but @o2 may have to be even worse...
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Tueartsboots 🐝🌹✝️🇬🇧🇺🇸
(@MCFCLondon) reported
from
East Ham, England
@O2 how come i can get a phone signal under the Thames on the Jubilee line but zero signal on Shooters Hill, SE18?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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tattooedbookworm
(@dj_latt) reported
@O2 getting annoyed now how many times do I have to tell customer service I have or use the number that they are insisting they send the code 2 I can't find the sim card so how am I supposed to get it through to them !!!!
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Turningleftforless
(@turningleftfor) reported
@GBYGC744 @ThreeUK @O2 For me I have the same with 3 but it shows O2 as full coverage. I’ll be honest I’ve been with all the major companies at one time or another and I’ve found them all equally awful but in different ways! 🙄
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Christian Hardaker
(@EgyptianGod001) reported
@O2 anyone else having problems with calls and texting in tq2
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Danni Mac
(@dannimac25) reported
Why is @O2 so rubbish? Middle of a train station in a City Centre and can't send an image or message on WhatsApp 😭 worst thing I did switching networks.
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Lex
(@stavrosRN) reported
I want to ring my son today to wish him a happy birthday. Trouble is I'm on @O2 so can't use my mobile network and I have a @Google pixel 6 pro, so WiFi calling doest work either. I get a bonus next year, going to go on holiday so I can use my phone!
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Millie Gardiner
(@gardiner_millie) reported
@O2 Hi! I ordered a new SIM only deal on the 24th November but nothing has been delivered yet and I can't access any help through O2 app as I don't yet have a registered account because I don't have a number with you because no SIM. Can someone help please?
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pulpy
(@pulpy) reported
@kylesoo @O2 You’d think it would be a little better outside the city but it’s not. I’m just outside greater Manchester and my signal goes from full 4G to nothing all the time. Kind of infuriating when you rely on the connectivity for work. Definitely oversubscribed.
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Eva Chukwu
(@Evachukwu_) reported
@O2 @GoodThingsFdn @virginmedia I need help activating my O2 account
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Terry
(@turbo_tez) reported
Day 4 after @O2 turned my sim off with no warning, and still waiting for them to come up with a solution - however if I were to upgrade they advertise they can have a new working handset to me tomorrow if I order by midnight 🤔 @MoneySavingExp @MartinSLewis
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Dan Carter
(@mobilemandan) reported
@GroundedTech @O2 Did you use the switch up service