O2 Outage Report in Thornton Heath, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: London, Hammersmith, Southwark, City of London, Croydon, Ealing, City of Westminster, Southall, Bromley, Wandsworth, Hackney, Paddington, Fulham, Islington and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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imad el maoed
(@imad_el_maoed) reported
from
Paddington, England
@O2 @nath_butler182 You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages
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imad el maoed
(@imad_el_maoed) reported
from
Paddington, England
@O2 @BradleyClark10 You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages
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Bev Muir
(@ellajack1) reported
from
Croydon, England
@O2 I cant get through to customer services and its urgent
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Ben Fisher
(@BenFisherCT) reported
from
Islington, England
We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
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imad el maoed
(@imad_el_maoed) reported
from
Paddington, England
@O2 @_samanthajaynee You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages
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imad el maoed
(@imad_el_maoed) reported
from
Paddington, England
@O2 @Leighroy_xo You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages
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Steffie
(@steffiegc) reported
from
Eltham, England
@O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.
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𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍
(@AlexharwoodMuso) reported
from
Richmond, England
@jlo_conductor @O2 I have signal with O2 in Richmond ...
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emmawebster
(@emmawebster) reported
from
Camberwell, England
@O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!
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hen
(@henna_macarena) reported
from
Richmond, England
@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
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James Robey
(@jamesrobey1990) reported
from
Wandsworth, England
@O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.
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imad el maoed
(@imad_el_maoed) reported
from
Paddington, England
@O2 @CarolineLiggins You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages
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MJ Palmer - Mr Gay England 2020 Finalist
(@MJPalmer84) reported
from
Islington, England
The amount of time I have spent on the phone to them trying to sort it, I can’t find wait to tell them my hourly fee that I want compensating for; how basic is getting a phone that rings! NEVER GO WITH @o2
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Conleth Kane
(@ConlethKane) reported
from
Hounslow, England
I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.
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Daffy
(@iDaffySB) reported
from
Hackney, England
@O2 is there something wrong with your system because I’m unable to pay my bill today, please fix!
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🍀 Dion Joseph 🍀
(@dionjoseph_) reported
from
Bexleyheath, England
@callumjohn28 @O2 Ahh that’s shit! 😩 call up next time, I just got off the phone with o2’s customer service team and they actually gave me a really good deal I’m shocked lol
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Daffy
(@iDaffySB) reported
from
Hackney, England
Dear @O2, I’m having problems paying my bill, please help..
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 I need a customer call back please.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin McLaughlin (he/him)
(@appccessible) reported
Has any other @O2 customer noticed the major drop in customer service levels since @virginmedia took over recently? I left Virgin for that reason. Maybe O2 need to be dropped too.
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W i l l
(@william0ray) reported
@tescomobile Hi, I live in HP16 and the mobile signal was supposed to be fixed, but it is still bad. I would like @O2 to do more and better to fix the signal please!
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Mark Anderson
(@MarkyWAnderson) reported
@O2 Swapped my network from Three with you. Sim arrived and I inserted and followed all of the text messages. But my number has changed even though I gave PAC when I changed over to you.
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David Hyde
(@DavidHyde6) reported
@O2 Are you able to help?
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A teacher of little people
(@iteachlilpeople) reported
Terrible day thanks to @O2 and @dhlexpressuk - why do O2 use DHL, they are shocking, so many retailers I’ve stopped using because they use DHL - maybe I should now stop using O2 🤔
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Ashleigh Pidgley
(@AshleighPidgley) reported
@O2 absolute Joke, I make a claim on my insurance after my car gets broken into & my Apple Watch is stolen, I had to repeat myself 4 times as I got passed around to 4 people, for you now to close my claim? You have my paper work all filled out and evidence plus the crime report?
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Eddie Wattenbach
(@EddieWattenbach) reported
@O2 So you reward loyal customers by encouraging them to move!!! I have stayed a) because I am a loyal customer and don’t just jump ship for a lower tariff b) because you have always advertised as having great coverage - despite it being sh*t where I live. Just improve the coverage!
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LoonAttic 💙#NHS #FBPE #ProEu #3.5 🇪🇺
(@Blueleafygreen) reported
@O2 Wondering if I can get an answer on this thread as your online and app have people going round in circles! Having placed an order earlier today, I have decided to cancel. I am chasing my tail trying to find out how to do this before the 14 days are up!
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Paul !!
(@Pauly1916) reported
@O2 you're costumer service has got to be the worst for hanging up on people... sort this shambles out
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Jane Sanderson 💫
(@fivestarjane) reported
@O2 hi , my messages are going in green and not blue. iMessages are switched on. I’ve rebooted. Not sure what else to do. Been happening since Jan 1st. Could you help please?