O2

O2 Outage Report in Thornton Heath, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thornton Heath, Greater London, England 01/30/2026 17:40

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent O2 outage reports came from the following cities: London, Southwark, Hammersmith, City of London, Croydon, Ealing, City of Westminster, Southall, Bromley, Wandsworth, Hackney, Paddington, Fulham, Islington and Hounslow.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Phone
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon TV

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • J5752x Jay S. (@J5752x) reported from Paddington, England

    Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic

  • jordanharris86 Jord (@jordanharris86) reported from Poplar, England

    @O2 hi, this morning I ordered a case from your website and it said there was a problem, but my card provider is saying the payment has gone through. Can you confirm whether this was the case or not? Thanks

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.

  • aydenwilsonHE Ayden Wilson (@aydenwilsonHE) reported from Hackney, England

    Anyone else lost @O2 signal?

  • yasirkiani22 Yasir kiani (@yasirkiani22) reported from East Ham, England

    @O2 having bad experience with o2 service after 15 year 😡😡😡

  • Maria__RG María (@Maria__RG) reported from East Ham, England

    @chellemccann @FitBits_ @O2 I have been trying to top up my phone for the las 3 hrs with no success - i believe their system is down, quite annoying!

  • hedaramusic hedara (@hedaramusic) reported from Hammersmith, England

    @O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.

  • siegeism siege (@siegeism) reported from London, England

    @O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?

  • siegeism siege (@siegeism) reported from London, England

    @O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.

  • daveya90 David (@daveya90) reported from Wandsworth, England

    @O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead

  • cgledhill Chris Gledhill (@cgledhill) reported from Whyteleafe, England

    @AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi

  • PatrickKeyte Patrick Keyte (@PatrickKeyte) reported from London, England

    @O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Hammersmith, England

    @cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

  • StephsBubble Stephanie Bennett (@StephsBubble) reported from Ealing, England

    @O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?

  • kieranbowley KB_UK (@kieranbowley) reported from Bexleyheath, England

    @O2 Sadly I am an enterprise customer. Any idea when they are going to be available?

  • yasirkiani22 Yasir kiani (@yasirkiani22) reported from East Ham, England

    @O2 it’s been three weeks now and very poor customer service no response???

  • kostas1903 Esmer Ozan (@kostas1903) reported from Bexleyheath, England

    @O2 The UK’s number 1 network? Don’t make me laugh ! I’ve just switched from Vodafone to 02 and that was the worst decision I’ve ever made 🤬🤬🤬 I barely get 1 bar. My phone keep disconnecting in central london. Calls are always failing. 02 is my disappointment.

  • StephsBubble Stephanie Bennett (@StephsBubble) reported from Ealing, England

    @O2 Yes I’ve had the iPhone since the 3G and never had this before

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MrKarlWilson Karl Wilson (@MrKarlWilson) reported

    @O2 Another day and no contact. Shall I assume I need to go back to hours listening to your terrible hold music?

  • TrickyRover Tricky (@TrickyRover) reported

    @O2 As on O2 customer how do I actually contact someone because live chat is always busy and says try again later and I've been waiting on the phone for over an hour and it was the same last week ?.......

  • GordonComstock_ The Flying Aspidistra (@GordonComstock_) reported

    @O2 your customer service line is hanging up on me when I select that I want a new contract. What can be done?

  • JamiePayner22 Jamie (@JamiePayner22) reported

    @O2 When you have 4g+ and 2 bar signal but can't connect to Internet but your EE work phone does

  • TomElmer6 Tom Elmer (@TomElmer6) reported

    @O2 shame your network coverage is so awful in the UK though...

  • GlitterMermaid3 🌜Moonchild🌛 (@GlitterMermaid3) reported

    @O2 Theres no technical fault? The person answered the phone! Also chat? Last time i messaged yous over an issue was was talking to yous and the issue was never really fully looked into? Im appalled of o2 service@ normally impeccable.

  • Kristal79UK Kristal79 (@Kristal79UK) reported

    @O2 oh and no network for 6 days its not ok!!

  • ItsCRXY CRXY (@ItsCRXY) reported

    @A_Yofficial @O2 Honestly I think so you know I didn’t have service for 2/3 days

  • HeskethPaul paul (@HeskethPaul) reported

    @JamiePayner22 @O2 Or when you have 5G and full signal and still can’t open jack sh*t but @O2 still insists charging you £240 + to terminate your contract even though they provide a next to useless service.

  • mrblacl786 hello (@mrblacl786) reported

    @VodafoneUK still no help when I call, I have your technical team calling me a liar and saying they can’t help me. I’m going to leave and join @EE or @O2 maybe the signal will be better with them!