O2 outages and service status in Thornton Heath, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- The most recent signal from this area was received Jun 5, 9:00 PM GMT+1.
- Internet (100%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent O2 outage reports came from the following cities: Croydon, City of Westminster, Wandsworth, and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 3 days ago |
|
City of Westminster
|
Internet | 1 month ago |
|
City of Westminster
|
TV | 1 month ago |
|
Wandsworth
|
Internet | 1 month ago |
|
Mitcham
|
Internet | 2 months ago |
|
Croydon
|
Wi-fi | 2 months ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Bev Muir (@ellajack1) reported from Croydon, England@O2 I cant get through to customer services and its urgent
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david (@david52987296) reported from Victoria, England@O2 my O2 sim has not allowed me to dial international numbers for 3 weeks. Your customer service reps are failing to help. I need this for work. HELP!
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Carol mcCallum (@Downtonres) reported from Lambeth, England@BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff
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bambam (@mustafayadigg) reported from Croydon, England@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now
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Judith Hall (@judithhall67) reported from Bromley, England@O2 hi, I am trying to top up my housebound mum’s phone, but both the website and the telephone options are not accepting payment. I have tried two cards. Please advise, she is at risk of falls and needs to be able to phone for help
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JPaulG 🐼 😷🧋 (@JPaulG) reported from Lambeth, England@O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?
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Gavin Wilson 📺🎥 ♿🏳️🌈 (@GavinWilsonTalk) reported from Merton, England@O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages 🤔🤔🤔
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England@O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.
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Jackie Frost 🤍 (@Jackie_flash) reported from Lambeth, EnglandHi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular
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Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, EnglandI find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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AA Ron 🖤 (@Munden87) reported from Addington, EnglandAnyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!
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Phil Learney (@PhilLearney) reported from Bromley, EnglandRefreshing customer service from @O2 Instead of using Covid as an excuse for their incompetence their customer service representatives just laugh at you. 🙄
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Tom Samuel (@Tjsam1000) reported from Whyteleafe, England@O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2
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AA Ron 🖤 (@Munden87) reported from Croydon, EnglandAnyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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Lucy K-T (@KnellTaylor) reported from Croydon, EnglandSometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷
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keith watson ⚫️ (@kw1330) reported from Camberwell, England@O2 still rubbish signal in #peckhamrye area. #howlongmusticomplain
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Joseph Sweeney (@JosephS65112253) reported from Sutton, England@O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service
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iyren (@Silverlink_) reported from Croydon, England@O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again
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Charlene (@Peachey_79) reported from Wandsworth, EnglandMy mum is vulnerable and can’t use the internet... she needs help @O2
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🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, England@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Tom (@ChallengeFaz) reportedSo @O2 has got to be the absolute worst I’ve dealt with bar none. Seemingly no training or people skills needed to be on the other side of the 202 number…
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Tim Slater (@Timsy99) reported@O2 Me & my partner both in 02 get nothing in town but we are paying a lot of money each month & getting no service at all in our home town it’s really poor, member of a tennis club had a social day 35 of us 12 had 02 all said they have the same problem, has been going on for a year
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Iain (@snekkie_iain) reported@O2 what's up with your service today, even worse than usual? KT2 area and calls dropping out due to crap signal.
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simon lamb (@simonlamb11) reported@O2 I still cannot get any signal in my own home. 3 phones on your network & not one bar/signal. What am I paying for. You keep saying issues in area but this has been over 4 months. Missing important calls from hospital. Time for network change if nothing can be done.
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marny (@mrmarny) reported@O2 I can call, receive calls, text but cannot get texts. Support told me to get a new SIM, ordered on 22/5 nothing arrived, today told to wait till third week of June. Zero urgency or escalation, no complaint route, I am frustrated!!!
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ᗪᗩᐯE (@Jaxstad) reportedUpgrading with @O2 pricing is an absolute joke! 20 year customer counts for nothing. They want to lock you in with an already stupid monthly for 36 months and increase every year on top!!
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Andy Grice (@AndyGrice1979) reported@O2 over 6 weeks since you locked myO2 account and you still haven't resolved it! Formal complaint sent but no response to that either!
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thedogger (@thedogger31) reported@O2 why is it if I go to uswitch and change my number I can get a great sim only deal yet as an existing customer o2 offer rubbish deals
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VillaChicken (@AVFCMadrid27) reported@O2 @o2 obviously the signal is so bad i cant check it. Can you please check yrselves why central Harpenden (shopping, parking etc) does not have a useable 5g signal? I am going to change networks as are many other users because we cant even pay to park, shop etc
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Viridis (@Lord_Viridis) reported@waynetuckwell @O2 Luckily, they send me a text just before they cut off all my 7 lines threatening legal action Inc debt recovery, I use the link in the email to pay all in one go. It's literally the only way I can pay my bills unless I spend 2hrs on the phone. It's ******* shockingly bad @Ofcom