O2

O2 Outage Report in Thornton Heath, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thornton Heath, Greater London, England 04/01/2026 13:50

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (42%)

    Phone (42%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (21%)

    Total Blackout (21%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent O2 outage reports came from the following cities: London, Newham, Wembley, Hammersmith, Wandsworth, Greenford, Paddington, City of London, Croydon, Hackney, Bromley, Kensington, Poplar, Leatherhead and Southwark.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomNewham Phone
United KingdomWembley Internet
United KingdomHammersmith Internet
United KingdomWandsworth Internet

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • MariaPiaTissot Maria Pia Tissot (@MariaPiaTissot) reported from Camberwell, England

    @Mcdoto_tony @O2 I used to be with EE but moved last December, but in the last couple of months it's been really hard to get signal in these areas

  • Nick_G6 N I C K 🇿🇼 (@Nick_G6) reported from Hounslow, England

    Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬

  • jonnyrotton1989 Jon. 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇱🕎✡️ (@jonnyrotton1989) reported from City of London, England

    @O2 The network in EC2M has been down since 17th JUNE.....forgive me for being short but 3 months with no network is disgusting. #O2 #O2NetworkProblems

  • pitcombe Andrew (@pitcombe) reported from Camberwell, England

    The continuing saga of poor network in SE15. I don’t know how long this hasn’t been working @O2 last update was to fix by 4/10 Sorry a phone mast close to you isn't working This means you might experience problems making calls, using the internet, or sending/receiving emails.

  • JosephMorrison0 Joseph Morrison (@JosephMorrison0) reported from Hammersmith, England

    @O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...

  • johnsw John Williams (@johnsw) reported from Hackney, England

    @O2 The problem is your site

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.

  • Iccle_Princess Vger Ann Goldby (@Iccle_Princess) reported from London, England

    Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

  • FableandKing Fable&King Clothing (@FableandKing) reported from Croydon, England

    @O2 Hi, it seems like everytime we lose just one bar of signal on 4g, we struggle to load the most basic apps/pages. This never used to be an issue but is becoming quite regular.

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.

  • jonnyrotton1989 Jon. 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇱🕎✡️ (@jonnyrotton1989) reported from City of London, England

    @O2 The network in EC2M has been down since 17th JUNE.....forgive me for being short but 3 months with no network is disgusting.

  • Mcdoto_tony Tony McDonald (@Mcdoto_tony) reported from Camberwell, England

    @MariaPiaTissot @O2 Oh no - you are not alone. I swapped to Virgin (EE) because it was so bad!

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE

  • unknown_babez 🎃🖤TheBlackDahliaRose💀🥀🕸 (@unknown_babez) reported from Paddington, England

    @O2 a loyal customer of 11 years here 👋🏽 I am leaving your company because of many reasons.... one of them being you’ve outsourced your customer service to a new company which is quite honestly useless. Another being you do not value your customers. Bring on a new company 👊🏾

  • YasmeenLillahh ياسمين🌹 (@YasmeenLillahh) reported from Paddington, England

    @_MParisss @O2 Trust me 3 is poor

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

  • FableandKing Fable&King Clothing (@FableandKing) reported from Croydon, England

    @O2 signal is so poor these days

  • nettiewettie Annette 💜🏳️‍🌈 (@nettiewettie) reported from City of London, England

    @BecksBDaniels Oh crap! I’m a @O2 customer too. Not brilliant. There should be any charges while using WiFi for WhatsApp.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GlitterMermaid3 🌜Moonchild🌛 (@GlitterMermaid3) reported

    @O2 Leaving someone without a phone signal for 24hrs? Asking me to dm you and continue to ignore me? For another 22hrs? Messaged you. Guys again this morning and still nothing? Hoping when i get home (you know cos i cant access my phone) hoping you responded? Nope not a chance 🤬

  • Shhhh31566597 Shhhh (@Shhhh31566597) reported

    @O2 Tried to pay final bill from another country, you cut me off so I couldn’t! Then set a debt collection agency on me. 1st landline no. given by them so called & paid my final bill. I’ve received another bill for the closed account. Written to your complaint dept. Ombudsman now.

  • 1976original Renaissance76 (@1976original) reported

    @O2 joining @o2 has fast become one of the worst decisions I've ever made, absolutely rubbish, customer service is nonexistent, the signal is utterly rubbish I knew I should have stayed with @VodafoneUK

  • apricotfox Anthea Simmons #ClimateAction #DemocracyInDanger (@apricotfox) reported

    @O2 The my network app says there are no problems BUT I have been unable to make or take calls for hours and am meant to be fixing up blood tests. What is going on?

  • Bannerscafc30 Steve (@Bannerscafc30) reported

    @O2 be nice if you guys release to statement about the network being for most off the day ?

  • GlitterMermaid3 🌜Moonchild🌛 (@GlitterMermaid3) reported

    @O2 @calipollard You say this but ive now had no phone for 24hrs and ive awaiting for someone to get back to me since yesterday about this issue? I cant make or receive calls and missed an apppointment i had via a phone call today? Can you do the right thing and speak to your customer please?

  • phil_solidarity Phil (@phil_solidarity) reported

    @leeseylou33 @O2 Same issue for me. Nothing. Worried about how ill get home tonight if there is no data for me to use to see the bus times and access my ticket.

  • ClassyDeeDar Paul (@ClassyDeeDar) reported

    @O2 unable to make calls...whilst online you say you know there's a problem...there is no given resolution time or indication what the problem is. Can you help?

  • leeseylou33 Lisa (@leeseylou33) reported

    @O2 I can’t do anything tho not just call. I have no 4G or signal, nothing!

  • D_P_DD Deeps (@D_P_DD) reported

    @EnglandRugby @SixNationsRugby @O2 Terrible news for fans of slow ball