O2 Outage Report in Thornton Heath, Greater London, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: London, Hammersmith, Newham, Wembley, Wandsworth, Greenford, Paddington, City of London, Croydon, Hackney, Bromley, Kensington, Poplar, Leatherhead, and Southwark.

City	Problem Type	Report Time
London	Phone	10 hours ago
Hammersmith	Internet	13 hours ago
London	Wi-fi	1 day ago
London	Total Blackout	2 days ago
Newham	Phone	2 days ago
Wembley	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Sheldon Tarpey (@SheldonLT) reported 52 seconds ago from City of London, England

  @UKGeocacher @ThreeUK @O2 Having the exact same issue when I’m around Liverpool Street for work. The biggest city yet the signal on Three is sooo bad.

• 
  geocaching.uk (@UKGeocacher) reported 10 minutes ago from City of London, England

  Recently moved back to @ThreeUK on a sim only plan and it’s blooming awful in terms of speed or coverage in central London. Thanks to my @O2 work E-sim I actually have signal!

• 
  Fr Chris Phillips SSC (@phillipsc) reported 12 minutes ago from Brentford, England

  Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

• 
  Phil Learney (@PhilLearney) reported 13 minutes ago from Bromley, England

  Refreshing customer service from @O2 Instead of using Covid as an excuse for their incompetence their customer service representatives just laugh at you. 🙄

• 
  Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported 13 minutes ago from Hounslow, England

  @O2 Phone masts are down at my work and home so not good.

• 
  Keith - newacc. (@whiterosetyke) reported 16 minutes ago from Islington, England

  @O2 Yes but I deleted it as I said if your reply wasn't a fix (as it's all YOUR fault) I'd block you. You are lucky you aren't blocked @Ofcom

• 
  Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported 17 minutes ago from Ealing, England

  I will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. 📶📱📞

• 
  michael beverland 🦎🥝🎹🖤🦑🐙 (@michaelbeverla1) reported 24 minutes ago from Eltham, England

  @O2 just received new sim and trying to get it to work. Switched to you guys from EE but it will be the fastest cancellation in history at this rate. Your online help just isn’t

• 
  Kay Bak (@kaybaka) reported 24 minutes ago from Camberwell, England

  @O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.

• 
  Kay Bak (@kaybaka) reported 37 minutes ago from Camberwell, England

  @virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown

• 
  Kay Bak (@kaybaka) reported 39 minutes ago from Camberwell, England

  @virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!

• 
  Christian Radnedge (@ChristianRad) reported 41 minutes ago from London, England

  Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...

• 
  Marcus (@Marcus_dd1) reported 42 minutes ago from Southall, England

  @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

• 
  James Murray (@jamesmurray07) reported 43 minutes ago from Camden Town, England

  .@O2 despite asking me to DM you nobody had responded and the link to the chat doesn’t work (also not working on myO2).

• 
  Dowsey (@fbateallthepies) reported 44 minutes ago from Wandsworth, England

  @O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2

• 
  Phil Learney (@PhilLearney) reported 47 minutes ago from Bromley, England

  @O2 I can now see why you wanted to take this private, spent £2k plus with you at midday, three hours later a customer service representative is verbally laughing at us over the phone because the sims haven’t transferred. 🙄

• 
  Katy Hall (@katyhall26) reported 48 minutes ago from Hammersmith, England

  Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡

• 
  Keith - newacc. (@whiterosetyke) reported 52 minutes ago from Islington, England

  @O2 I've no DM may I ask, what makes Twitter O2 better then two customer service phone calls and twice into the O2 shop in Camden? The 4 times and completely incapable of of fixing the issue. Just wondering what makes you different.

• 
  Armstrong (@steve2682) reported 57 minutes ago from Bexleyheath, England

  @O2 for weeks now I am not getting any service at home. The Sidcup area I keep being told you are aware that the area is busy! Can I please have an update on what is happening please?

• 
  Amalik799 (@Amalik7991) reported 58 minutes ago from Kingston upon Thames, England

  @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  deviates (@Deviates) reported 4 minutes ago

  @EnglandRugby @allianz_stad @O2 Arundell getting a charitable start after the Scotland game. Terrible in the air, arguably worse defensively.

• 
  Stephen Piekuta (@stevepiekuta) reported 8 minutes ago

  @O2 need to order a new sim as mine has stopped working, however I can't log in to my O2 as for some reason, you're only sending verification to an old number even though I select the correct number. Please help

• 
  Sarah Hardwick (@SarahHardwick4) reported 11 minutes ago

  @O2 do you have a UK escalations team please? Have spent hours trying to resolve an issue with an order

• 
  Antonia G Milloshas (@AGeoMilloshas) reported 12 minutes ago

  @O2 why does nothing work on your network ?

• 
  MFGOLF (@markfearngolf) reported 13 minutes ago

  @drunkenmunky86 @O2 Me too @02 sort your service out

• 
  SDH (@scottieD_89) reported 13 minutes ago

  @O2 Hi yes it just says busy usage but that's even at 10pm its not a busy area usually have min 4 bar signal and full 5g today I have no data and no bars

• 
  Robert Shaw (@alwaysshaw1) reported 13 minutes ago

  @drunkenmunky86 @O2 I’ve been with them for years and for the last 8 they’ve been ****! Poor service and customer service, just happy to take your money and do sweet FA to fix issues. I nearly left but got convinced to stay with a new contract but it won’t happen again.

• 
  nicolas anderson (@nicolasanderso1) reported 18 minutes ago

  @O2 @drunkenmunky86 Shocking service and signal from 02. That’s why I ported out and left. Shocking customer service too forever on hold when there’s a problem

• 
  Mikey Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mikeyroberts81) reported 18 minutes ago from Cathays, Wales

  @O2 hi, i am a UK customer, can I use my data in New York as normal? Or will I need to add a bolt on?

• 
  amanda (@amandac46) reported 19 minutes ago

  @O2 Unlucky me this morning then, Power cut, Virgin media down and O2 all at 05:45 this morning in Heathrow area!