O2

O2 Outage Report in Thornton Heath, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thornton Heath, Greater London, England 02/04/2026 14:00

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent O2 outage reports came from the following cities: Southwark, Wallington, Kingston upon Thames, Camden Town, City of London, Wandsworth, London, Hammersmith, Croydon, Ealing, City of Westminster, Southall, Bromley, Hackney and Paddington.

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City Problem Type Report Time
United KingdomSouthwark Phone
United KingdomWallington Internet
United KingdomKingston upon Thames Phone
United KingdomCamden Town Wi-fi
United KingdomCity of London Phone
United KingdomWandsworth E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • The_Caz Caz Young (@The_Caz) reported from Wandsworth, England

    @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

  • allyc375 Alison Cameron🐟 (@allyc375) reported from Kensington, England

    @O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY

  • AdairDrivePhoto Hayden | London Event Photographer (@AdairDrivePhoto) reported from Wandsworth, England

    Hi @O2 links in your last email are not working for me. #GoDine

  • sparkyDLVXO Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England

    @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

  • fbateallthepies Dowsey 🏆 CHAMP19NS 🏆 (@fbateallthepies) reported from Camberwell, England

    @O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please

  • NeedMoreTea Robert Valentine (@NeedMoreTea) reported from Kensington, England

    @O2 I get masts break down etc, but two weeks is quite a long time.

  • nmunawar dr nabila 🌹 (@nmunawar) reported from Wandsworth, England

    Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

  • HowarthCharles Charles Howarth (@HowarthCharles) reported from Camden Town, England

    @JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.

  • DJTommyPickles Tommy Pickles (@DJTommyPickles) reported from Wandsworth, England

    @O2 truly the worst customer service I’ve experienced in a long while

  • LebbyE Lebby Eyres (@LebbyE) reported from Islington, England

    You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately

  • Mr_Rafal Raf (@Mr_Rafal) reported from Hackney, England

    Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?

  • ChiswickRFCGirl Chiswick RFC Girls (@ChiswickRFCGirl) reported from Hammersmith, England

    Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??

  • London_W4 Alastair Hilton (@London_W4) reported from Islington, England

    I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

  • Claudiasabram Claudia Simms Abram (@Claudiasabram) reported from Islington, England

    @O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    My mum is vulnerable and can’t use the internet... she needs help @O2

  • Katie_Lewis_ 𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

  • RoslynBriggs89 Roslyn (@RoslynBriggs89) reported from London, England

    @O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

  • Zenwork21 Zenwork (@Zenwork21) reported from Poplar, England

    @O2 simply unbelievable your tech and security department are not really good stop these damn scam calls #o2

  • Katie_Lewis_ 𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

  • stephenhdg steve the taxi (@stephenhdg) reported from Ilford, England

    @Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • BromptonBumbleB 😷 Bumble B the legend! 😷 (@BromptonBumbleB) reported

    So once again in overseas in Spain and I can’t get any internet access other than free Wi-Fi. @O2 Should be so much hassle to get same service in Europe. #roaringfail again

  • GazWeetman Gaz Weetman (@GazWeetman) reported

    @O2 Thanks for the swift reply. I tried to turn off “automatic network selection” and it just did the ‘buffering’ sign for minutes without producing any other options?

  • HezBarr Heather Driver (@HezBarr) reported

    @O2 currently in London with a 5g capable sim and phone yet only getting 4g! My hubby with same phone can get 5g. Don't know what's happened to my phone help!

  • BrianCo48405777 Brian Cope (@BrianCo48405777) reported

    @O2 Perhaps you'd give me the courtesy of a reply to my reply. As things stand O2 have locked up £25 in a sim. Please advise how this problem can be resolved.

  • PunitGoyal1 Punit Goyal (@PunitGoyal1) reported

    @virginmedia Part4: same team also advised me to get a O2 sim, saying that if I add that sim to my existing package, I will get 4£ per month discount. Which I didn’t get. Upon talking to O2 customer care, they said loyalty discount is for older customers. @O2 @TheO2

  • crels Crels F (@crels) reported

    @O2 what is the process for porting my number onto your network. Keep getting cut off from your telephone customer services. I have the EE PAC code. Thanks.

  • jjacqqui Jacqui (@jjacqqui) reported

    @O2 can you tell me if, when I reach my data cap of £51 for using data outside Europe zone/uk, my phone will cut off? I can’t find answers to this anywhere. I need to add more data from Morocco but don’t know how. Stuck in crazy driving situation + no Google maps! Help!

  • Richie0079 Richie (@Richie0079) reported

    @O2 Hi guys, I've dropped you a DM with regards a PAC code not working. Thanks.

  • cupcakebash Michael Beck (@cupcakebash) reported from Irvine, Scotland

    @O2 getting absolutely fed up of not being able to get Internet access unless inside a house or business premises. Get your mobile WiFi signal sorted please. 😠😡

  • glennbtn Glenn Clark (@glennbtn) reported

    @ThreeUK @O2 why is your internet so **** I Worthing town centre. On both full signal and 4g but data never works. Come on fix it