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O2 outages and service status in Thornton Heath, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 40% Phone (40%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: City of London, Kingston upon Thames, London, Hammersmith, Newham, Wembley, Lewisham, Wandsworth, Greenford, Paddington, Croydon, Hackney, Bromley, Kensington, and Poplar.

CityProblem TypeReport Time
City of London Phone 1 day ago
Kingston upon Thames Wi-fi 3 days ago
City of London Internet 4 days ago
London Wi-fi 5 days ago
London Phone 5 days ago
Hammersmith Internet 5 days ago

Community Discussion

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • NeilHigley
    Neil Higley (@NeilHigley) reported from Royal Kensington and Chelsea, England

    @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Southall, England

    @O2 To not have a call-back service when calls are over 15 minutes is abhorrent 💩

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    @O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???

  • cityposer
    Federica Parise (@cityposer) reported from Kensington, England

    @O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Wandsworth, England

    .@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

  • MattRibbins
    Matt Ribbins (@MattRibbins) reported from Poplar, England

    @andrewwhyman @O2 Hmm maybe. My point about the network unreliability still stands. Walk to the shop and I have no data unless I airplanes mode a few times. Frustrating

  • Senhor_G__
    Senhor G (@Senhor_G__) reported from Redhill, England

    @O2 I've upgraded but have my previous address. I need to change the delivery address, but can't do anything on the app. Can you help?

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Wandsworth, England

    @O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

  • bobmassie01
    B o b M a s s i e (@bobmassie01) reported from Worcester Park, England

    @O2 Disney+ £2 off offer not working

  • david52987296
    david (@david52987296) reported from Victoria, England

    @O2 my O2 sim has not allowed me to dial international numbers for 3 weeks. Your customer service reps are failing to help. I need this for work. HELP!

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Southall, England

    @O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!

  • juliet_gough
    Juliet MacKenzie Gough (@juliet_gough) reported from London, England

    @O2 can I use my phone in Israel? I’m pay monthly customer.

  • louwhu16
    Lou93x⚒️ (@louwhu16) reported from Worcester Park, England

    @O2 why is your signal coverage so poor? My friend had full 5G in my house and I’m flickering between one bar of 4G and 3G 😩 we have no wifi because of a landslide in the area and I can’t even make a phone call without it cutting out.

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    .@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?

  • azhaarashraf
    Azhaar Ashraf (@azhaarashraf) reported from Kingston upon Thames, England

    @O2 Can you please help me as I can't send you a direct message

  • electriccandles
    ⚡️Emma⚡️ (@electriccandles) reported from London, England

    @O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked

  • Shaneyfirkins96
    Shane (@Shaneyfirkins96) reported from London, England

    Is anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released

  • IanPike
    https://techhub.social/@ianpike 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IanPike) reported from London, England

    @O2 Network reset? Not sure what that is... Not in London often and last two times when I try to connect to wifi extra it requires login info, multiple locations across the tube network. I've searched for a solution and doesn't seem to be any options.

  • Zenwork21
    Zenwork (@Zenwork21) reported from Blackheath, England

    @O2 connectivity and signal in Canary Wharf is awful as usual #o2

  • Seanielondon
    Sean Flatley (@Seanielondon) reported from Hounslow, England

    @O2 priority on my Samsung S23 plus is not working. Any readon why it won't access this app? # o2 #samsungs23

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Ge0rgiaThorpe
    Georgia🖤 (@Ge0rgiaThorpe) reported

    @O2 hi, I’ve been DMing you about a situation and now I’m getting no reply? Please can someone help me

  • BillMor75142004
    Lord Vetinari (@BillMor75142004) reported

    @O2 why is your coverage so spotty in the post code OX11 8. Everytime I am here I'm in and out of signal

  • catticusrex49
    stella 🌍💜 she/her (@catticusrex49) reported

    @O2 Yes, but they run on your network! 3g is faster than 4g currently...

  • LiamsCorner
    Liam Beresford (@LiamsCorner) reported

    @O2 I've been really struggling to access the internet for the past hour, are you having issues or something?

  • WindsurfingUK
    WindsurfingUK (@WindsurfingUK) reported

    Do not go with o2 had an issue with them for 5 weeks with an issue and it’s still not resolved. Avoid at all costs #o2 @O2 please retweet

  • CharlieBrougham
    Charlie Brougham (@CharlieBrougham) reported

    Yet more great service from @O2 Trying to get hold of customer services only to be disconnected after being on hold for over 15 minutes. No doubt it’s down to the pressures of Covid.

  • idRidge
    𝘿𝙖𝙣𝙞𝙚𝙡 𝙍𝙞𝙙𝙜𝙚𝙬𝙖𝙮 (@idRidge) reported

    . @O2 15 weeks and 5 emails from Katie at O2 responding to say my complaint has been passed to the relevant department but, will they ever respond? I have been with O2 for circa 15 years & this is what I get? #ignorance

  • katlove1982
    KAT (@katlove1982) reported

    @O2 Calling O2 is so annoying..there customer service is -0..

  • oioisavvy
    Daniel (@oioisavvy) reported

    @kaaayleeeighh @O2 Ive seen a lot of tweets chasing this with no answer, the communication on this is terrible, and the delays odd considering other providers sent theirs out early.

  • AngharadJ5
    Angharad (@AngharadJ5) reported

    @catticusrex49 @giffgaff @O2 My O2 4g is terrible too. Horrendously slow in Cardiff and Swansea..