O2 Outage Report in Thornton Heath, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (55%)
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Internet (23%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Leyton, London, Croydon, Southwark, Hammersmith, Mitcham, Hampstead, Ealing, Hackney, Newham, Lewisham, Streatham, Bromley, City of Westminster and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Leyton |
Internet | |
| London |
Phone | |
| Croydon |
||
| Leyton |
Phone | |
| Southwark |
Total Blackout | |
| Croydon |
Phone |
Community Discussion
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O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Tueartsboots 🐝🌹✝️🇬🇧🇺🇸
(@MCFCLondon) reported
from
East Ham, England
@O2 how come i can get a phone signal under the Thames on the Jubilee line but zero signal on Shooters Hill, SE18?
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!
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Esmer Ozan
(@kostas1903) reported
from
Bexleyheath, England
@O2 The UK’s number 1 network? Don’t make me laugh ! I’ve just switched from Vodafone to 02 and that was the worst decision I’ve ever made 🤬🤬🤬 I barely get 1 bar. My phone keep disconnecting in central london. Calls are always failing. 02 is my disappointment.
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Martin Kay
(@martinkay11) reported
from
Wandsworth, England
Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help
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Nickle Arse
(@Brunts1980) reported
from
Camberwell, England
Thought @ThreeUK were bad but @o2 may have to be even worse...
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Pawlie
(@Si11y3gg) reported
from
Richmond, England
@VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Is anybody else getting no service from o2? It’s been woeful for weeks @O2
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi
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Pasha
(@Mr_ISC) reported
from
Wandsworth, England
Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!
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Mark Harris
(@markh4780) reported
from
Kensington, England
@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue
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AA Ron 🖤
(@Munden87) reported
from
Addington, England
Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!
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Ayden Wilson
(@aydenwilsonHE) reported
from
Hackney, England
Anyone else lost @O2 signal?
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Kevin Newman
(@KevinWNewman) reported
from
London, England
@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Darren C
(@SLushCCool) reported
from
Croydon, England
@O2 @salrusty It might be worth putting the tech difficulty issue notice on the app too.
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Suzanne Harris
(@karatesuzanne) reported
@O2 please help! I moved home to Canada in May, notification given in June for my mobile & last payment made to O2 in July - but you've taken a further payment in August! I cannot contact customer support by phone. Please advice how I get refunded! Thank you!
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Ian
(@c00ke5ter) reported
@virginmedia Over two months of outages now for Virgin Fibre, the speeds are great but the reliability & customer service are shocking. Multiple properties on VM in area offline, promised callbacks and engineers never appear. Truly shocking service. Thankful for my @O2 hotspot.
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James Mahon
(@MrJamesMahon) reported
@O2 Great. A mast is down locally. That’s a big help.
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Dylan
(@dylbridges) reported
@O2 why do I pay out £80 a month to have better service on a brick
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bri0142
(@bri0142) reported
@O2 any news on when I will be able to receive calls and texts. I didn't join you for half a service. Load of **** you've been so far
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The MidNightOwl #SupportTheNHS
(@owl_mid) reported
@O2 @EnglandRugby Your browser help pages are not loading.. Do you have technical issues???
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LeftWingBill #GTTO
(@LeftWingBill) reported
@O2 Hi I can't access help on th website. I'm trying to bring my number over from EE.
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Jordinio
(@Jordinio11) reported
@O2 the help section and contact section on MYo2 is not working and when i call and ask to speak to someone the automated service hangs up on me. i need to speak to someone urgently.
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J
(@WidowWanda) reported
@salrusty @O2 It's now saying 6pm. Is there a problem?