O2 Outage Report in Thornton Heath, Greater London, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (47%)
-
Internet (30%)
-
Total Blackout (16%)
-
Wi-fi (3%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: Bexleyheath, Sevenoaks, Poplar, London, Richmond, Hounslow, Hammersmith, City of Westminster, Southall, Merton, Dorking, Ealing, Hackney, Epsom and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Bexleyheath |
Phone | |
| Sevenoaks |
Phone | |
| Poplar |
Internet | |
| London |
Phone | |
| Richmond |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
-
MSYENHA
(@MSYENHA) reported
from
Wandsworth, England
@O2 is the most shit network ever! Their customer service don’t even know the rules of the company! Never going back on o2 again!
-
Jonathon
(@coffeemadman) reported
from
City of London, England
@O2 Er slightly concerning that I recycled a phone with you and you have updated the offer saying you received a *different* phone when I’ve never owned that phone at all.
-
Timothy Murphy
(@tjwmurphy) reported
from
Paddington, England
@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.
-
juls.
(@julsbvby) reported
from
Camberwell, England
@O2 honestly wth is going on with my network! For dayssss I can’t call and can’t receive calls when I’m at home.
-
sam fowler
(@samfowler) reported
from
Camden Town, England
@O2 where’s my crap donut offer a la @VodafoneUK been with you since Genie days....
-
gwen 🕸🕷
(@spiritualvodka) reported
from
Stratford, England
@O2 hi! I’m not sure if this is a you problem or an apple problem. But my mobile data will completely shut off around 4/5 times a day, turning the data on and off doesn’t bring it back. I have to completely reboot my phone 5 times a day at the moment. Pls help!!
-
Liz
(@ejp72) reported
from
Poplar, England
@O2 It’s always like it. I’ve never had a decent signal here. Could be the buildings maybe. But always like it.
-
James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻
-
James Elston
(@JamesElston3) reported
from
Hammersmith, England
@plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time
-
James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀
-
keith watson ⚫️
(@kw1330) reported
from
Camberwell, England
@O2 still rubbish signal in #peckhamrye area. #howlongmusticomplain
-
Alan Greene
(@AlanGreene73) reported
from
Bexleyheath, England
@O2 It can happen anywhere at any time. Only way I know is when I look at phone. It’s not signal as when I turn phone off then back on it’s got full signal. It’s not just me. Check Twitter feed. So many people complaining about same problem
-
Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
-
Sam D
(@s11kda) reported
from
City of London, England
@O2 what a shambles of a customer service
-
Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
-
afia.
(@julsbvby) reported
from
Paddington, England
It’s only O2 that I’ll get my order delivered to store and it still goes missing @O2 never fail to keep up with their whack service.
-
London Lofty
(@lofty_london) reported
from
Camberwell, England
@O2 Can you explain what they are please, why the mystery. I pay for a service that doesn't work where I live.
-
shezza_bezza 🌙☀️Coldplay are back wohooo 🌙☀️
(@vodaka_orange) reported
from
Hammersmith, England
@O2 I’m treating myself to a Apple Watch because it’s my birthday next month and the offer ends next Thursday 🤣 plus I deserve it, putting up with rude people and getting sat on/licked/beaten up by my niece hahaha
-
Omar Sheikh
(@omar_sheikh) reported
from
Lambeth, England
@O2 Worst. Network. Ever.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Norbert Lieckfeldt 🇺🇦
(@nlieck) reported
@ELFTMattPreston @baggybinny @O2 That’s how all trouble starts.
-
🦋 Sam 🦋
(@itssamlou_) reported
@O2 hi just a quick question, if I cancel my Disney + extra does it end my subscription straight away or does it run until the month I’ve paid is up? Thanks
-
Sophie Tonks
(@SophiaaMay) reported
@O2 I’m very doubtful as it has been like this for the 18 months I have had my contract with you. I honestly am counting down the days till I can leave!
-
dudesparky
(@DudeSparkyTTV) reported
@O2 @TheO2 for some reason the signal in Leigh on Sea for O2 in the mast few days has become non existent.. for years it's never been a problem, and now everyday this week I've had to sign in late for work because I can't get through. Sort it out please
-
Eloise
(@butlereloise43) reported
@stevewhite94 @O2 The support is handled by bots, expect nothing less than automated replies. Need an actual support representative? Try reaching out to prime_hakk on Instagram, he can help you restore the order of your account instantly like he did for me few days ago ok
-
Ant 🐜
(@bigslick172) reported
@O2 I don’t need a network guide, a mast is broken in our area. You’ve been telling me that you’re waiting for engineers to to fix the issue for the last 4 months, meanwhile nobody can contact me at home!! Schools, hospital family!!! It’s a bloody joke.
-
H
(@H4ll3) reported
@ScarletWitch_93 @O2 I’m having this issue too! So frustrating
-
Clops
(@clops83) reported
@O2 @KarlGarratty Like a lot of customers I’ll be running down my contract and binning O2. Been a customer for a long time but there is no justification for the size of the latest price increase. 👎
-
Scott Winter
(@swinter100) reported
Day 3 of no signal in Richhill, thanks @O2. You get the very odd message through & the one I got through yesterday was to say that my monthly bill will be going up 13%. Paying £65+ for a service that isn’t working, who else would get away with it?
-
OSRS bhaskar
(@IVP_SUCKS) reported
@O2 I already checked it, says network is busy in my area, so busy I can't make or receive phone calls, this is unacceptable and you need to do something about it