O2 Outage Report in Thornton Heath, Greater London, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Thornton Heath, England

The most recent O2 outage reports came from the following cities: London, Hammersmith, Newham, Wembley, Wandsworth, Greenford, Paddington, City of London, Croydon, Hackney, Bromley, Kensington, Poplar, Leatherhead, and Southwark.

City	Problem Type	Report Time
London	Wi-fi	5 hours ago
London	Phone	7 hours ago
Hammersmith	Internet	9 hours ago
London	Phone	1 day ago
Hammersmith	Internet	1 day ago
London	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Eva Hamilton (@MedinaMadam) reported 2 minutes ago from Camberwell, England

  Not good customer service at all! Maybe you need to join me @O2

• 
  Jack Aaron Davies (@jackaarondavies) reported 4 minutes ago from Richmond, England

  @O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.

• 
  Zenwork (@Zenwork21) reported 5 minutes ago from Poplar, England

  @O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it

• 
  Paula (@MissPaulaGreen) reported 7 minutes ago from Camden Town, England

  @O2 I have noticed that the WiFi is not working in 2 locations today 👀🤨

• 
  utterlee (@LeeButterley) reported 9 minutes ago from Brentford, England

  @wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.

• 
  John Burch (@JohnBur57441479) reported 11 minutes ago from Bexleyheath, England

  @O2 very disappointed and suprised that after 2 months without mobile service in my home you will not be providing any compensation! Contract up in September. I’ll be off to a different supplier. Anyone reading this please retweet so other users understand this crazy @O2 policy.

• 
  Hannah Jones (@hannahmjoness) reported 13 minutes ago from Camberwell, England

  @O2 your 3G service in London is actually a joke

• 
  Hope Fashion Stylist (@HopeVonJoel) reported 14 minutes ago from Wandsworth, England

  @O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness

• 
  Zara (@zarascakes) reported 19 minutes ago from Croydon, England

  @ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡

• 
  Mrs Lady Jade ❤ (@The_Lady_Jade_X) reported 23 minutes ago from London, England

  Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!

• 
  Jodie De Vere (@boogieloo) reported 25 minutes ago from Southall, England

  @O2 I love @ O2 Customer Service

• 
  Steve Depeare (@depeare) reported 30 minutes ago from Ealing, England

  @O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made

• 
  Claire Cottingham (@Cla_Cottingham) reported 33 minutes ago from Wandsworth, England

  @O2 Help. Unfortunately not which I now understand is not ideal!

• 
  Will McLeish (@24_7_Raver) reported 34 minutes ago from Camberwell, England

  @O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there

• 
  عقيل العقيل (@AkilAlakil) reported 36 minutes ago from Poplar, England

  @O2 @bluebear2207 H2, 2019 almost there. You should live up to your promise. Otherwise we will never trust you.

• 
  Arturo Avalos Torres (@aavalostorres) reported 38 minutes ago from Stratford, England

  @O2 I would love to, specially cuz your phones are unlocked but I made a huge mistake by signing a contract with EE, wrong network

• 
  Charlene (@Peachey_79) reported 47 minutes ago from Wandsworth, England

  Worse customer service @o2 I give up!

• 
  Rachel Winn Casting (@RachelWinnCast) reported 51 minutes ago from Redhill, England

  @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

• 
  Katie Hobden (@KtHob) reported 52 minutes ago from City of London, England

  Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical

• 
  Lynsey White (@LynseyWhite2) reported 54 minutes ago from Wandsworth, England

  @O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Full Circle (@FC360D) reported 4 minutes ago

  @O2 have you guys rolled out 5g in S45 area? I noticed yesterday that my phone had 5g even though the signal checker says no 5g in my area so I'm confused.

• 
  Rita Giannini (@RitaGiannini999) reported 9 minutes ago

  @O2 Hi,can you help please this past week I’m picking up 3G instead of 4g or 5g can I ask if there is a problem in my area?Thank you!!!

• 
  Badger Of Steel (@BadgerOfSteel) reported 11 minutes ago

  @O2 checked your online tool and it says no incidents but our landline from @Plusnet is down in the area. (Confirmed it's an issue in area with plusnet). I have no data service from you guys... (TN31) could you confirm if you have an issue to? Turned off my WiFi but no data.

• 
  Temi👑🇳🇬 (@Temi_Modelle) reported 13 minutes ago

  @O2 I have replied the DM as the response given to me is not actually resolving issue, thanks

• 
  Roddy Peters (@Roddypeters) reported 13 minutes ago

  Anyone else noticed @O2’s service around Maidenhead station has broken in the past 48h? One bar of 4G, all data apps spooling to find a connection and failing.

• 
  Joshua Reynolds (@JoshMRey19) reported 14 minutes ago

  @O2 Caffè Nero voucher I’m supposed to be able to get a coffee each day Monday to Thursday right? It says voucher has already been used today when I haven’t used it since yesterday. Is there a fix?

• 
  ☯︎︎ᴅʏʟᴀɴ☯︎︎ (@Mr_Polaris__) reported 15 minutes ago

  @O2 please can you help me resolve my issue I stated earlier. I have been on hold for over 30 minutes with customer service and it’s going nowhere!

• 
  Richard Hofman (@RichardHofman33) reported 16 minutes ago

  @O2 Just fancy such situation. You are using O2 since 2005 without problems.Then in 2022 suddenly you can't call and send SMS to your landlords' number as it shows it's not the right.He can call and send me SMS without any problem.The O2 webchat doesn't exist for Pay-Go customer

• 
  Murray Bowman (@_murraybowman) reported 17 minutes ago

  @O2 What bs! I DM’d you hours ago and still no response. What crap service!

• 
  ThoughtBank (@ThoughtBank3) reported 18 minutes ago

  @virginmedia what's going on with your website? Loads of pages not working. Can't even look at my bill!! That and ridiculous prices you want to charge for a sim card - twice the price of many others, not long before I move all services. @O2 merge is a disaster 4 customers!