O2

O2 Outage Report in Thornton Heath, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thornton Heath, Greater London, England 04/01/2026 07:00

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (42%)

    Phone (42%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (21%)

    Total Blackout (21%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent O2 outage reports came from the following cities: London, Newham, Wembley, Hammersmith, Wandsworth, Greenford, Paddington, City of London, Croydon, Hackney, Bromley, Kensington, Poplar, Leatherhead and Southwark.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomNewham Phone
United KingdomWembley Internet
United KingdomHammersmith Internet
United KingdomWandsworth Internet
United KingdomGreenford Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • aavalostorres Arturo Avalos Torres (@aavalostorres) reported from Stratford, England

    @O2 I would love to, specially cuz your phones are unlocked but I made a huge mistake by signing a contract with EE, wrong network

  • HopeVonJoel Hope Fashion Stylist (@HopeVonJoel) reported from Wandsworth, England

    @O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness

  • JohnBur57441479 John Burch (@JohnBur57441479) reported from Bexleyheath, England

    @O2 very disappointed and suprised that after 2 months without mobile service in my home you will not be providing any compensation! Contract up in September. I’ll be off to a different supplier. Anyone reading this please retweet so other users understand this crazy @O2 policy.

  • The_Lady_Jade_X Mrs Lady Jade ❤ (@The_Lady_Jade_X) reported from London, England

    Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!

  • RalphVarcoe Ralph Varcoe (@RalphVarcoe) reported from Merton, England

    @O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!

  • MissPaulaGreen Paula (@MissPaulaGreen) reported from Camden Town, England

    @O2 I have noticed that the WiFi is not working in 2 locations today 👀🤨

  • RachelWinnCast Rachel Winn Casting (@RachelWinnCast) reported from Redhill, England

    @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

  • AkilAlakil عقيل العقيل (@AkilAlakil) reported from Poplar, England

    @O2 @bluebear2207 H2, 2019 almost there. You should live up to your promise. Otherwise we will never trust you.

  • KtHob Katie Hobden (@KtHob) reported from City of London, England

    Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical

  • hannahmjoness Hannah Jones (@hannahmjoness) reported from Camberwell, England

    @O2 your 3G service in London is actually a joke

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    Worse customer service @o2 I give up!

  • depeare Steve Depeare (@depeare) reported from Ealing, England

    @O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made

  • jackaarondavies Jack Aaron Davies (@jackaarondavies) reported from Richmond, England

    @O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    @O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.

  • zarascakes Zara (@zarascakes) reported from Croydon, England

    @ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡

  • Cla_Cottingham Claire Cottingham (@Cla_Cottingham) reported from Wandsworth, England

    @O2 Help. Unfortunately not which I now understand is not ideal!

  • 24_7_Raver Will McLeish (@24_7_Raver) reported from Camberwell, England

    @O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there

  • Zenwork21 Zenwork (@Zenwork21) reported from Poplar, England

    @O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it

  • MedinaMadam Eva Hamilton (@MedinaMadam) reported from Camberwell, England

    Not good customer service at all! Maybe you need to join me @O2

  • boogieloo Jodie De Vere (@boogieloo) reported from Southall, England

    @O2 I love @ O2 Customer Service

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • WobblesM38 Wobbles (@WobblesM38) reported

    Between @virginmedia & @O2 this weekend has been a write off. Some of the worst service or lack of I’ve ever experienced

  • mikeldheadway Mike Lee (@mikeldheadway) reported

    @O2 worst mobile company. Been with them 15 years. Solihull branch a disgrace. Wouldn't help try and locate my lost phone as customer services had a 90 min wait +they haven't had internet 3 weeks. Leamington branch couldn't do a phone switch even though they had codes. Pathetic.

  • toni_horner Toni Francescah (@toni_horner) reported

    @O2 My phone was delivered 10 days ago to an incorrect address and I’m getting nothing!!!! From o2!!! I can’t get through on the phone, no chats are working and no replies on any social media!!! I bet you will have no problem charging me for a phone I don’t have in 2 week!!!!!!

  • MaryEllen_O May 🦋 (@MaryEllen_O) reported

    @O2 sent my phone off to o2 recycle over a week ago and it’s been received but not heard anything back. Not happy! No one answers the phone either… please can someone get back to me?! Fed up of this service tbh…

  • andy77nufc Andy Connelly (@andy77nufc) reported

    Is there any point to 4G+. As soon as my normal 4G flicks to 4G+ my phone goes to absolute ****. Is this an @O2 problem or do other network users suffer the same.

  • andyrennie Andy Rennie (@andyrennie) reported

    .come on @O2 whats the latest excuse for poor service in the Tq3 area today ? Another mast down or is it holiday makers over subscribing?

  • KarenRe48434082 Karen Reid (@KarenRe48434082) reported

    @O2 hi I’ve won a prize on o2 priority but have had no further information regarding how to claim, can you help?

  • Bethm241 Beth (@Bethm241) reported

    @O2 lost my upgraded phone, been promised manager call backs & fraud team investigations then not heard a word. Absolutely dreadful service, continually hung up on. Someone get back to me please so I can cancel my full contract

  • fitgeek_uk James H - long covid sucks :( (@fitgeek_uk) reported

    @irichards10 @O2 Really sorry to hear that, perhaps contacting the makers of the game might help reinstate your progress?

  • Nathan5483 Nathan (@Nathan5483) reported

    @O2 is there anyway of turning off 4g+? On normal 4g my phone is fine, when it switches to + it is woefully slow??