O2 Outage Report in Thornton Heath, Greater London, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (49%)
-
Internet (31%)
-
Total Blackout (13%)
-
E-mail (3%)
-
Wi-fi (3%)
-
TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent O2 outage reports came from the following cities: London, Hammersmith, Southwark, City of London, Croydon, Ealing, City of Westminster, Southall, Bromley, Wandsworth, Hackney, Paddington, Fulham, Islington and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Phone | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
Lee 'Budgie' Barnett
(@budgie) reported
from
Paddington, England
@O2 Wasn’t a problem, as such. ‘Kit breaks’ is an ever present rule. Was mainly to let others know,, if they had problems and wondered what was going on.
-
Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
-
Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
-
Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
-
Gary Mitchell
(@Hammers71) reported
from
Bexleyheath, England
What’s going on with the @O2 signal around London/Kent lately. Absolutely awful, every call I make or receive cuts out or off etc. Anyone else had this problem. Even cost me a chance of winning The Who tickets with @absoluteradio the other day. @daveberry_tweet
-
Katie Hobden
(@KtHob) reported
from
City of London, England
Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical
-
Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
-
Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
-
John Burch
(@JohnBur57441479) reported
from
Bexleyheath, England
@Sunny_in_London @O2 Congrats. I’ve been waiting 2 months. No service for me and my wife from @O2 at our home. No compensation either!!
-
Mike Brownnutt
(@MikeBrownnutt) reported
from
Merton, England
@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉
-
John Burch
(@JohnBur57441479) reported
from
Bexleyheath, England
@O2 very disappointed and suprised that after 2 months without mobile service in my home you will not be providing any compensation! Contract up in September. I’ll be off to a different supplier. Anyone reading this please retweet so other users understand this crazy @O2 policy.
-
Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
-
Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.
-
Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made
-
Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
-
عقيل العقيل
(@AkilAlakil) reported
from
Poplar, England
@O2 @bluebear2207 H2, 2019 almost there. You should live up to your promise. Otherwise we will never trust you.
-
Tom Bassett
(@oxymoron_tom) reported
from
Wandsworth, England
Is there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2
-
Charlene
(@Peachey_79) reported
from
Wandsworth, England
Worse customer service @o2 I give up!
-
Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
-
Paula
(@MissPaulaGreen) reported
from
Camden Town, England
@O2 I have noticed that the WiFi is not working in 2 locations today 👀🤨
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Florence The Wonder Cat
(@Florenc00526929) reported
@maisiethetortie @O2 @SkyBroadband They say if I could call, their engineer would be able to fix it remotely. But since I can't, tough.
-
Danielle Gordon
(@D_GDN_17) reported
@O2 Yes we are both having the same issue, everywhere we go. The internet is not working and constantly says 3G. Can’t log in to apps or anything on the go or at home. They said there is a mast issue in my area but it doesn’t work when out either.
-
Megan katy
(@megankaty95) reported
Lol @O2 is generally the worst network i have ever come across.
-
Jo Ibbertson
(@JoIbbertson) reported
@O2 you sent me a message say my Internet was fixed WA9 but I'm still not getting a signal, it's not fixed,I've got a 5G sim and my partner has a 4G sim and we're both not getting a signal when will this be properly sorted, I'm disabled and rely on my phone incase of a emergency.
-
JamesB 🏴
(@MW1CGG) reported
I have the best e-mail address in the world for my name. Had it since the 90s. @o2 are the only ones that won't accept it because their e-mail validating code is crap. I had to create an alias because they won't accept only one character before the @.
-
Nicola Chalmers
(@glenry) reported
@O2 No I haven’t . I ordered 2 sims on the 29th of Dec but because of Christmas backlog and then new year (Scotland ) bank holiday 3 and 4 th of jan no mail until the 06th. We were getting next to no signal where we live so I cancelled on the 09th and got our pac codes and took
-
teeLTD
(@Tluong_) reported
@O2 I have tried everything on the website, manually selecting network, switching to a different phone, turning phone on and off etc! Please can you help!!
-
teeLTD
(@Tluong_) reported
This is really annoying @O2 as my other family members has access but I don’t please help!!!
-
C. 🤍
(@c_leax) reported
@O2 I’m YET to receive a bill refund which I have been chasing since 8 December, despite being told on various occasions that management will be in contact to process this. Absolutely awful customer service.
-
JamesB 🏴
(@MW1CGG) reported
I have the best e-mail address in the world for my name. Had it since the 90s. @o2 are the only ones that won't accept it because their e-mail validating code is crap. I had to create an alias because they won't accept only character before the @.