O2 Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at O2
O2 is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Guildford, Surrey, England
The most recent O2 outage reports came from the following cities: Leatherhead, Woking, Farnham, Sandhurst, Esher and Pirbright.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
Phone | |
| Woking |
Internet | |
| Leatherhead |
Total Blackout | |
| Farnham |
Phone | |
| Sandhurst |
Phone | |
| Esher |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Pink Haired Princess
(@PhpPink) reported
from
Haslemere, England
@O2 any ideas on when signal will be restored in Haslemere - my mobile is my work Phone and pretty much three days of no signal isn’t helpful
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
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Emma Egbers
(@EmmaEgbers) reported
from
Cobham, England
@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
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VOTE
(@ZoeThomas1204) reported
from
Guildford, England
I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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Robert Blevin
(@RobertBlevin) reported
from
Guildford, England
Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
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David Taylor
(@davetee2526) reported
from
Capel, England
@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!
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Bec Osborne
(@BecOz14) reported
from
Camberley, England
Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
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Farah فرح 파라흐
(@worldoffaz) reported
from
Horsham, England
One little mistake of opening my data in #seoul with @O2 and I feel like crying. The bill 😭😭😭😭. Never again. #o2
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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David East
(@Roaringrock) reported
from
Horsham, England
@O2 Hi I need some help with my phone. I have tried to phone O2 but keep getting cut off and I need my phone for work.
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Crawford
(@AdzCrawford2003) reported
I left you @O2 for @SMARTYMobileUK because your mobile data is atrocious. There's an issue in my area that hasn't been resolved even after 2 weeks. Smarty, I hopeyou can provide me with a reliable Internet connection which O2 cannot fulfill.
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Paul Skivington
(@skiv9) reported
@O2 Thanks for replying. 3 bars 4g and the service is terrible, there has been a definite decline in quality of service.
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sally
(@trolly_dolly6) reported
@O2 my phone is under warranty until the end of this year it’s not working properly and been told 3 weeks for repair without a replacement because of Covid! Not great when I’ve been a customer for many years - I know it’s your policy but feel phone should be replaced! 😡
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Darren Cullimore
(@Cullimore) reported
@O2 terrible signal at DT64PT Coverarge checker says full 3g and 4g. Correct. I have full bars, but it's like dial up and unusable. #SameSpeedAsCaptianSlow
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Snozdop
(@snozdop) reported
@O2 If I’m in the EU on a pay monthly tariff, are calls/sms to landlines/mobiles in the country I’m in taken from my inclusive minutes/texts or charged as if I was in the UK (i.e. an international call/SMS). The wording on your Help pages is a bit ambiguous.
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Sam Horton
(@Sam_Horty) reported
What a terrible service @O2 provide…. No signal ….. no contact numbers to call anyone….. in store don’t even answer
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Leanne Rowe
(@LeanneRowe52) reported
@O2 disgraceful customer service when trying to arrange a phone repair. Passed through to different people and I'm still no closer to getting the phone repaired!! 😡😡😡
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Kathleen
(@Aurantiaca_RS) reported
@O2 @O2 I really don’t know what to say here and how much more I can take with the masts not working. I’ve even sim swapped and still, a year on a mast doesn’t work properly. What can I do now?
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☭ 卡里德 🇨🇳 ☭ خالد🇸🇦
(@Vagabond1107) reported
@O2 could you confirm of availability Wifi calling and 4G calling for PAYG customer?
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Logan Fraser
(@LoganFr00268477) reported
@O2 I placed an order yesterday which should have arrived today but I've not received it and had no communication. Could you help?