O2 Outage in Guildford, Surrey, England

@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews

@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm

@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

@O2 Hi I need some help with my phone. I have tried to phone O2 but keep getting cut off and I need my phone for work.

@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

@O2 24 hours to port from EE now back to no service! Rubbish

Help me please, @O2

@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

@O2 any ideas on when signal will be restored in Haslemere - my mobile is my work Phone and pretty much three days of no signal isn’t helpful

One little mistake of opening my data in #seoul with @O2 and I feel like crying. The bill 😭😭😭😭. Never again. #o2

Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere

Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...

I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.

@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately

@O2 hi can I have some help unblocking phone please. Have already been given unblocking code

Can not wait to finish this contact with @o2 pay near enough £80 a month for my 3G to never ever work. Always hotspotting - absolute jokers

@O2 hello, I’ve just payed my recent phone bill & I added a package on that being Amazon Prime and I was told I could cancel after 6 months & a year later I’ve realised I don’t use it so how can I go about cancelling my subscription?

I think you better reply to my DMs @O2 you've been taking money from me every month and not activated a SIM or providing a service m I warned you in writing not to take any more money and today you've taken more money.

If you have a phone STILL under warranty with @O2 but there’s a fault with the speaker which has been proved by @Apple that is unfixable. O2 won’t change it! Can’t wait to leave your network, customer service is pathetic.

@O2 shocking behaviour from your staff £522 taken from my account in error, no apology and told to contact my bank instead of issuing a refund. I want to make a complaint, I have been with you guys for years the moment you join with virgin media your customer service go's downhil

@O2 Hey, I have an airtime contract I’d like to cancel. However I’ve not been in contact with you for some time and I’m not able to pass security. Is there anything I can do? Thanks!

@O2 how do I formally complain about incorrect payment that you have taken , credits that have not been received and the unacceptable customer service I have received from your company.

@O2 I can honestly say without doubt that O2 have given me the worst customer service experience imaginable. A customer for 8 years and they have frustrated the life out of me for 4 weeks. Company is a shambles , no continuity of accounts , don’t do what is promised. Awful

@O2 can’t get through to any of your phone operatives. Need some help with a phone issue urgently please