O2 Outage in Guildford, Surrey, England

@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm

@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

@O2 Hi I need some help with my phone. I have tried to phone O2 but keep getting cut off and I need my phone for work.

@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

@O2 24 hours to port from EE now back to no service! Rubbish

Help me please, @O2

@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

@O2 any ideas on when signal will be restored in Haslemere - my mobile is my work Phone and pretty much three days of no signal isn’t helpful

One little mistake of opening my data in #seoul with @O2 and I feel like crying. The bill 😭😭😭😭. Never again. #o2

Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere

Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...

I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.

@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately

@O2 when are we going to get service again at Loxwood it’s been 9 days your ‘expert engineers’ have been working on things! Not impressed at all!

@AskHalifaxBank @O2 are expecting me to chase you for there issues with there software not recognising the online sort code on my account!!

@AskHalifaxBank I called @O2 because there online app wasn’t recognising it. The call centre wasn’t much help telling me to contact my bank and sort things myself 🤔

@O2 Your service status doesn't work

@Tom_redburn1 @HRichards355 @O2 @tescomobile @giffgaff Didn’t get a text but email - We’re very sorry about yesterday’s network issues. We understand how important it is to stay connected, especially at this time of year. You’ll receive a credit for two days of your monthly airtime subscription charges by the end of January.

@O2 Please don't lie about you're network. It's not all up and running. Still getting failed to send messages on texts when they've been sent.

@O2 hello I payed my contract and my calls and text are on but my data says 0 so can you help please.

@O2 @DisneyPlusUK This is a fake offer, after being sent an email from O2 saying I could receive 6 mo TVs free. You can’t renders and help centre is non existent!

@O2 so received an mail saying I can have Disney + free for 6 months. Then told by O2 support I need to upgrade. No mention of this in the email or the t’s and c’s, checked 3 times. Help desk can’t receive screen shots of the email and keep hanging up!

@O2 hi I got a free Disney plus 6 month priority text and I don’t know where to use the code. Can you help please?

@O2, Hi there, I entered the wrong phone number while trying to get the disney + reward. Can you help please

@O2 have you thought about using a satellite for your phone signal instead of a frying pan? #o2 #nosignal

Hey @O2 my wife @liz_e_collett wants to migrate her number to a new contract but can't get through on 202 as it keeps hanging up on her. Some help would be appreciated.

@O2 Hi, I'm trying to transfer my old number to O2 but can't get through via 202 and keep getting website issues. Can you help? Don't want to lose my old number and I've been trying for weeks!

@O2 How do I contact you to give the required 30 days notice that I wish to cancel my Pay Monthly contract? There appears to be no option for this under the 'Contact Us' section on your website. Can you advise please.

@O2 got the free gift through priority of 6 months Disney plus for being a valued customer