O2 Outage Report in Guildford, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 22: Problems at O2
O2 is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Guildford, Surrey, England
The most recent O2 outage reports came from the following cities: Surbiton, Cranleigh and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 Surbiton |
Phone | |
| Cranleigh |
Phone | |
| Camberley |
Wi-fi | |
| Camberley |
Phone | |
| Godalming |
Phone | |
| Godalming |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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Pink Haired Princess
(@PhpPink) reported
from
Haslemere, England
@O2 any ideas on when signal will be restored in Haslemere - my mobile is my work Phone and pretty much three days of no signal isn’t helpful
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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David Taylor
(@davetee2526) reported
from
Capel, England
@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!
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⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
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Farah فرح 파라흐
(@worldoffaz) reported
from
Horsham, England
One little mistake of opening my data in #seoul with @O2 and I feel like crying. The bill 😭😭😭😭. Never again. #o2
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Bec Osborne
(@BecOz14) reported
from
Camberley, England
Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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Bede Feltham 💙
(@bedefeltham) reported
from
Esher, England
@O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Jackie Malton
(@Thursley) reported
from
Thursley, England
@GorillaoJustice @O2 My phone is 5G and I’m lucky to get one bar signal. Never used to be like that with my previous iPhone . Yes Vodaphone!
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David East
(@Roaringrock) reported
from
Horsham, England
@O2 Hi I need some help with my phone. I have tried to phone O2 but keep getting cut off and I need my phone for work.
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ethelready
(@Ethelready2) reported
@O2 why have you switched off 4G calling from my account? Presumably credit for this unannounced cancellation of service will be immediate?
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David
(@David49491686) reported
@Robhodson44 @O2 Sure . It won't let you down lol
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Joshua Halliwell
(@Halliwell80UK) reported
@O2 Still not resolved!! So you want me to keep chasing you guys rather than your huge company resolve the issue and treat people with respect! How about train your staff rather than making ex customers and customers keep chasing you while you destroy peoples lives?
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Michelle Langelaan
(@LangelaanM) reported
Hi @O2, I have been trying for months to cancel my contract as I have moved countries. Your support staff haven't responded, the number suggested is constantly busy. Help me cancel my contract! It's bad ethics to make it so hard #badcustomersupport
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Danielle Madden
(@maddenstravels) reported
@O2 @SaBrky I’m having the same issue, can’t even get into the network and when I do nothing works! I’ve tried all the tips but no luck
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Jack 🏴
(@Jack94Bridges) reported
Unbelievable. Spent over an hour on the phone to 3 different ‘customer service’ departments who again haven’t solved my issue. I will be in the @O2 shop Saturday to play my recording to customers and staff.
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emma kehoe
(@e_kehoe) reported
@O2 No only lost service on the number I want to keep which is the registered number to receive verification codes etc. when you phone it says not recognised. Was assured it would be swapped over by 6 but still not done …
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🇬🇧 David Wilding 🇬🇧
(@DavidWilding271) reported
@O2 The only other network showing as available is Vodafone IT which selects but shows no service. Data on I TIM is working fine, but voice calls dialled using +44 or 0011-44 both produce the message that “calls to that country are not allowed”
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Claire Thomas
(@ClaireT08086454) reported
@O2 Never had a problem in the past
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olivia
(@oIiviarl) reported
@O2 your customer service is shocking. A simple number transfer is taking 3 days? joke