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O2

O2 Outage Report in Guildford, Surrey, England

Why is my O2 service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Guildford come from postal codes GU1 .

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Guildford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Guildford, England

The most recent O2 outage reports came from the following cities: Guildford, Aldershot, Leatherhead, Woking, Farnham, Sandhurst, and Esher.

CityProblem TypeReport Time
Guildford Internet 15 days ago
Aldershot Phone 27 days ago
Leatherhead Phone 1 month ago
Woking Internet 1 month ago
Leatherhead Total Blackout 1 month ago
Farnham Phone 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • Roaringrock
    David East (@Roaringrock) reported from Horsham, England

    @O2 Hi I need some help with my phone. I have tried to phone O2 but keep getting cut off and I need my phone for work.

  • bedefeltham
    Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • turningleftfor
    Turningleftforless (@turningleftfor) reported from Guildford, England

    @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

  • GeorgeGower_
    George Gower (@GeorgeGower_) reported from Blackwater, England

    @O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

  • SusanRalph21
    Susan Ralph (@SusanRalph21) reported from Farnham, England

    @scotts_camera @O2 @Ofcom Yes my boyfriend is in the exact same position, can't call or text or receive calls or texts even wifi calling which he should have doesn't work

  • EmlynAD
    Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

  • GhadeerAhmed96
    Ghadeer Ahmed (@GhadeerAhmed96) reported from Ash, England

    Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!

  • tobyd360
    Toby (@tobyd360) reported from Farnborough, England

    @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

  • oliviakhwaja
    Olivia Khwaja (@oliviakhwaja) reported from Sunningdale, England

    @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

  • Muppetham
    Ann Walter (@Muppetham) reported from Sandhurst, England

    @O2 priority app not working all morning ..why? Desperately wanted to get tickets for two events and blown it due to your app not working..constantly

  • EmlynAD
    Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

  • Thursley
    Jackie Malton (@Thursley) reported from Thursley, England

    @GorillaoJustice @O2 My phone is 5G and I’m lucky to get one bar signal. Never used to be like that with my previous iPhone . Yes Vodaphone!

  • Daysack_
    DaySack_ (@Daysack_) reported from Fleet, England

    @O2 you would be concerned to know how many times I have thrown my phone at the wall because I can’t get through to your customer service support 🤯🤯🤯🤯🤯🤯!!! That bloody machine cannot understand what I say!!! How do I get through to customer service 😤😤🤯

  • davetee2526
    David Taylor (@davetee2526) reported from Capel, England

    @O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

  • PGcomms
    Peter Gordon (@PGcomms) reported from Guildford, England

    @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

  • JonsBusPics
    Jonathan Holmes (@JonsBusPics) reported from Godalming, England

    @O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm

  • ollieeden
    Ollie Eden (@ollieeden) reported from Farnham, England

    @O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews

  • Avigazed
    Avigazed (@Avigazed) reported from Addlestone, England

    @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

  • RossBrown1_1
    Ross Brown (@RossBrown1_1) reported from Wokingham, England

    @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

  • JonLeePButler
    Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England

    @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Antonio94024912
    AF (@Antonio94024912) reported

    @BigJamzLdn @O2 was. Until you have a problem with them, then the custom service team are the worst in the world.

  • Bombay0909
    David (@Bombay0909) reported

    @O2 & @AmazonUK customer services are soo poor it's unbelievable!! Too many incompetent people on the phones just so the companies can save dollar 🤬🤬

  • JHallHDI
    Jonathan Hall (@JHallHDI) reported

    @muzzer_daftbat @O2 That 02 customer care account looks like a scam

  • kelly_twidale
    kelly (@kelly_twidale) reported

    @O2 phone mast not working in my area no service and no landline amazing 👏🏻

  • Teeq8
    Teeq 🇵🇸 (@Teeq8) reported

    @O2 And that's it. Not attempt in fixing the issue. Absolutely useless network.

  • MartinRisbyVR
    MartinRisbyVR (@MartinRisbyVR) reported

    @O2 where is my damn device, stop advertising next day delivery. It has been 8 days since I have ordered. 8 different customer service representatives. And still nothing. Pull your thumbs out your arses and sort this today. @Ofcom @CommsOmbudsman

  • DarrenKing11630
    Darren King (@DarrenKing11630) reported

    @O2 What? I don't have Facebook or Instagram you woke fannies. **** this I'm leaving, 20 odd years with O2 and I've had enough, the hassle and stress you lot cause to your customers just for trying to pay thier bloody bill is atrocious. I'm signing up to someone else. ****** joke.

  • EleventhHourPh1
    Eleventh Hour (@EleventhHourPh1) reported

    @theuncle73 @EE Im on @O2 and thought it was just my network down in central today. No idea what's going on.

  • GaryGabbles
    Gary Fuller 🇺🇦 (@GaryGabbles) reported

    Hey @O2, how come the @fortnite skin link doesn't work in the Priority app?

  • paulpresenteruk
    Paul Hulse (@paulpresenteruk) reported

    Not one person at @O2 has offered the relevant assistance in my upgrade within the past week! Currently iv made 41 attempts to contact them by various methods! Credit check passed but they can’t help further!! UNREAL! I think they’ve just lost an 18 year relationship!! #o2 #consumerHelp #CustomerService