O2 Outage Report in Guildford, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (55%)
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Internet (24%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent O2 outage reports came from the following cities: Cranleigh, Horsham, Guildford and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Cranleigh |
Wi-fi | |
| Horsham |
Phone | |
| Guildford |
Phone | |
| Walton-on-Thames |
Phone | |
| Walton-on-Thames |
||
| Horsham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Jackie Malton
(@Thursley) reported
from
Thursley, England
@GorillaoJustice @O2 My phone is 5G and I’m lucky to get one bar signal. Never used to be like that with my previous iPhone . Yes Vodaphone!
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Bede Feltham 💙
(@bedefeltham) reported
from
Esher, England
@O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx
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David Taylor
(@davetee2526) reported
from
Capel, England
@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!
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Bec Osborne
(@BecOz14) reported
from
Camberley, England
Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
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David East
(@Roaringrock) reported
from
Horsham, England
@O2 Hi I need some help with my phone. I have tried to phone O2 but keep getting cut off and I need my phone for work.
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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Pink Haired Princess
(@PhpPink) reported
from
Haslemere, England
@O2 any ideas on when signal will be restored in Haslemere - my mobile is my work Phone and pretty much three days of no signal isn’t helpful
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Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
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Farah فرح 파라흐
(@worldoffaz) reported
from
Horsham, England
One little mistake of opening my data in #seoul with @O2 and I feel like crying. The bill 😭😭😭😭. Never again. #o2
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⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Joe
(@JoeFoster95) reported
@O2 waiting for customer service to answer the phone is a great way to spend my day off 🙃😩
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Ben
(@bfleetwoodsmyth) reported
@O2 Hi, I have a complicated issue to talk through with customer service. After days trying to telephone (always engaged) & engage the live chat on your website (which has been down all week) I'm now turning here. How can I speak to customer service agent at O2?!
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Alex Forrest
(@AlexForrest) reported
@O2 Hi, I'm currently unable to connect to o2 wifi which is available free at my workplace. Is there anything you can do to help?
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vivi miloslavich
(@vivimiloslavich) reported
@Bart1991Oliver @O2 There was a time my account was locked, I tried changing the password to give me access which continued for a long time after contacting support no response, I contacted #techietask_support on Insta and it was positive. I think they can help you too
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Jinty2
(@JanetteCruicks2) reported
Anyone one else finding the waiting times to get through to @O2 Customer Services unacceptable. On Monday 9am up to 15 mins 2pm up to 30 mins 5pm up to 60 mins
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(Keep It Simple)
(@Bart1991Oliver) reported
@O2 I got a call from O2 about a passcode for a 40% discount and I am no concerned fraud is going to be committed on my account. Please help. Your phones lines are permanently busy.
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RACH
(@RachB_89) reported
@O2 I’m trying to pay off my device plan and keeping getting transferred to different people and put back in a queue for well over an hour now! If I were wanting a new contract I’d have been answered by now! Appalling customer service!
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C33D
(@cdavies23) reported
Dear @O2 , why am I paying a significant amount of money each month for my signal to be constantly down / out of reach / calls getting stopped mid conversation. Appalling service for a customer of 15 years plus 🤬🤬🤬🤬
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Bry
(@bryvw1973) reported
@O2 been a loyal customer for 12 years and today that’s all gone out the window will poor service and customer services that don’t listen or care. Shocking
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👀
(@daanish123) reported
@O2 I recently lost my phone and I called up about it but I have found it how can I get my phone unlocked back to the network