O2 Outage Report in Thursley, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Thursley, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thursley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Thursley, England
Latest outage, problems and issue reports in Thursley and nearby locations:
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Susan Ralph
(@SusanRalph21) reported
from
Farnham, England
@scotts_camera @O2 @Ofcom Yes my boyfriend is in the exact same position, can't call or text or receive calls or texts even wifi calling which he should have doesn't work
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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Turningleftforless
(@turningleftfor) reported
from
Guildford, England
@Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.
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Ray Merridew
(@ISpyGraphix) reported
from
Loxwood, England
@O2 when are we going to get service again at Loxwood it’s been 9 days your ‘expert engineers’ have been working on things! Not impressed at all!
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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DaySack_
(@Daysack_) reported
from
Fleet, England
@O2 you would be concerned to know how many times I have thrown my phone at the wall because I can’t get through to your customer service support 🤯🤯🤯🤯🤯🤯!!! That bloody machine cannot understand what I say!!! How do I get through to customer service 😤😤🤯
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Spencer Barfield
(@Spennie105) reported
from
Fleet, England
@AskHalifaxBank @O2 are expecting me to chase you for there issues with there software not recognising the online sort code on my account!!
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David Clare
(@Dave_Clare) reported
from
Billingshurst, England
@O2 Read this carefully- we do not owe you any money!! You took nearly £800 from our account for no reason and i have spent more time talking to your customer services than I have done working - you are a shower of s***
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⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
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Ghadeer Ahmed
(@GhadeerAhmed96) reported
from
Ash, England
Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!
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Robert Blevin
(@RobertBlevin) reported
from
Guildford, England
Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
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VOTE
(@ZoeThomas1204) reported
from
Guildford, England
I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Pink Haired Princess
(@PhpPink) reported
from
Haslemere, England
@O2 any ideas on when signal will be restored in Haslemere - my mobile is my work Phone and pretty much three days of no signal isn’t helpful
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Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
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Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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Jackie Malton
(@Thursley) reported
from
Thursley, England
@GorillaoJustice @O2 My phone is 5G and I’m lucky to get one bar signal. Never used to be like that with my previous iPhone . Yes Vodaphone!
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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xxsampeytonxx
(@samanthapmorgan) reported
I understand due to the pandemic that your stores are closed, However when calling the helpline you are then directed to the website which doesn’t have any options for help if you have a faulty phone. So what should she do now??? @O2 @TheO2
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MrMac
(@jmacauley1) reported
Goodbye @O2 been with you over 10 years and you wouldn’t do a thing to help cut my bill. Now moved to @tescomobile who halved my monthly phone tariff. If that’s how O2 treat long term customers you’ll lose a lot of custom
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dyane matthews
(@maryilynpresley) reported
@O2 After trying to get info required online, without success, I called, eventually spoke to someone who had to put me through to someone else, then got cut off! This is not the customer experience I except! My Husband sorted a similar problem, very quickly, with his provider!
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𝚖
(@MxrkOrm) reported
@O2 I can’t access my broken phone to give a code to verify it’s me on the website when ordering a new phone…. How can I bypass this check? Is there an email alternative?
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Soph Louise
(@sophielou2712) reported
@O2 I have a problem with my new phone, I’m within my 14 day cooling off period and my phone has a 12 month warranty with yourselves. I have no way of speaking to an actual person with yourselves to sort it out. The phone number says to visit MyO2 - MyO2 doesn’t solve my issue!?
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Miss Marple
(@dame_agatha_) reported
@O2 Your phone customer service is unbearable. I have phoned 3 times this evening and either get disconnected or put through to the wrong dept. I've been on the phone over an HOUR! Waiting time to get to speak to a human is not acceptable
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Naomi Taylor
(@naomitaylorart) reported
@O2 why is it taking 7 WEEKS and you still can’t repair a phone mast. You sent me a text this morning saying it was fixed then one just now saying your working to fix it. I have lost so much money because of you because of my data not working. Unacceptable
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Fiona 💙
(@fandrewsdesign) reported
@O2 new handset to be delivered last Friday. Still waiting!! Daily calls to customer care. Delivery co have lost phone and now an investigation. Meanwhile, my husband still has no phone! Disappointed doesn’t cover it.
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Matthew Ellis
(@MattEllis81) reported
@O2 why is there no service in CB23 postcode for 2 days now
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𝚖
(@MxrkOrm) reported
@O2 I think the woman I spoke to on the phone has put a block on my sim as when I put it in another phone it isn’t sending or receiving any messages despite having signal?