O2

O2 Outage Report in Thursley, Surrey, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Thursley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Thursley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Thursley, Surrey, England 10/22/2025 05:55

October 22: Problems at O2

O2 is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (54%)

    Phone (54%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thursley, Surrey, England

The most recent O2 outage reports came from the following cities: Farnborough, Woking and Guildford.

Loading map, please wait...
City Problem Type Report Time
United KingdomFarnborough Internet
United KingdomFarnborough TV
United KingdomWoking Phone
United KingdomGuildford Phone
United KingdomGuildford Phone
United KingdomWoking Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Thursley, England

Latest outage, problems and issue reports in Thursley and nearby locations:

  • ollieeden Ollie Eden (@ollieeden) reported from Farnham, England

    @O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews

  • Spennie105 Spencer Barfield (@Spennie105) reported from Fleet, England

    @AskHalifaxBank @O2 are expecting me to chase you for there issues with there software not recognising the online sort code on my account!!

  • JonsBusPics Jonathan Holmes (@JonsBusPics) reported from Godalming, England

    @O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm

  • Thursley Jackie Malton (@Thursley) reported from Thursley, England

    @GorillaoJustice @O2 My phone is 5G and I’m lucky to get one bar signal. Never used to be like that with my previous iPhone . Yes Vodaphone!

  • PGcomms Peter Gordon (@PGcomms) reported from Guildford, England

    @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

  • markjs10 markstevens (@markjs10) reported from Godalming, England

    @O2 24 hours to port from EE now back to no service! Rubbish

  • GhadeerAhmed96 Ghadeer Ahmed (@GhadeerAhmed96) reported from Ash, England

    Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!

  • SusanRalph21 Susan Ralph (@SusanRalph21) reported from Farnham, England

    @scotts_camera @O2 @Ofcom Yes my boyfriend is in the exact same position, can't call or text or receive calls or texts even wifi calling which he should have doesn't work

  • ZoeThomas1204 VOTE (@ZoeThomas1204) reported from Guildford, England

    I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.

  • JonLeePButler Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England

    @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

  • Daysack_ DaySack_ (@Daysack_) reported from Fleet, England

    @O2 you would be concerned to know how many times I have thrown my phone at the wall because I can’t get through to your customer service support 🤯🤯🤯🤯🤯🤯!!! That bloody machine cannot understand what I say!!! How do I get through to customer service 😤😤🤯

  • sally290718 sally (@sally290718) reported from Farnborough, England

    @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

  • tobyd360 Toby (@tobyd360) reported from Farnborough, England

    @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

  • laracking ⚫️Lara King BA (Hons) (@laracking) reported from Farnham, England

    Help me please, @O2

  • RobertBlevin Robert Blevin (@RobertBlevin) reported from Guildford, England

    Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...

  • bensmithuk Ben Smith (@bensmithuk) reported from Bentley, England

    @kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.

  • ISpyGraphix Ray Merridew (@ISpyGraphix) reported from Loxwood, England

    @O2 when are we going to get service again at Loxwood it’s been 9 days your ‘expert engineers’ have been working on things! Not impressed at all!

  • turningleftfor Turningleftforless (@turningleftfor) reported from Guildford, England

    @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

  • Dave_Clare David Clare (@Dave_Clare) reported from Billingshurst, England

    @O2 Read this carefully- we do not owe you any money!! You took nearly £800 from our account for no reason and i have spent more time talking to your customer services than I have done working - you are a shower of s***

  • PhpPink Pink Haired Princess (@PhpPink) reported from Haslemere, England

    @O2 any ideas on when signal will be restored in Haslemere - my mobile is my work Phone and pretty much three days of no signal isn’t helpful

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • salopcast Salopcast (@salopcast) reported

    @O2 @craigybratt It is the same at Salop, I moved to three. I can actually send a text now; it was that bad. When I quit they said, oh you have been with us for nineteen years and I replied, yup and you offered me nothing all these years

  • ScouseGoth Delusional. (@ScouseGoth) reported

    I'm very impressed with @O2 as a network, I got a sim only with unlimited everything, on a virgin media Black Friday deal for £25 a month. Using it for work with a Galaxy S9 as soon as the S23 is out I'm diving straight into a contract with them. There beating Vodafone by far.

  • sophievrandall Sophie Randall (@sophievrandall) reported

    @O2 I rang yesterday to complain that I wasn’t receiving any signal on 4G/5G or having clear phone calls. You’ve sent me a new sim/ waiting for a technician to call but you’ve deactivated my sim!!! How am I suppose to answer your phone call? How am I meant to use my phone!!

  • CraigSJames Craig James (@CraigSJames) reported

    @O2 Hi, I tried the website and it’s the same thing. When I make the payment it looks like it’s processing but just times out. I’ve tried 3 bank cards and Apple Pay. Same problem each time.

  • florabynight Laura (@florabynight) reported

    I used to love @O2, but my goodness you have pushed me to the edge over the last few days. Your physical SIM to eSIM transfer process is ridiculous. And that’s without your staff randomly switching off my service for no reason. Please get better!!!

  • Ananth88615162 Ananth (@Ananth88615162) reported

    @O2 Update: DAY 8 still no resolution and unable to receive calls as my number port issue is not fixed , absolute joke, promised calls for manager , not a surprise no one had the courtesy to call me back.

  • jvnitech Jani 🇫🇮 (@jvnitech) reported

    @O2 @ShepSqueeze Please fix this - I have been online every Wednesday at 2pm and not been able to get the tix in months. We know it's popular benefit but please at least stagger the tickets or something.

  • LeeDeacy90 Lee (@LeeDeacy90) reported

    @O2 I recently upgraded my phone and can no longer join the wifi on the underground. The manage my 02 wifi link on the 02 app doesn’t work?? I have tried using wifi, data, different computer, I have turned off my phone & reset my network settings, Can you get this resolved asap?

  • drpie53 Rick Fisher 🇬🇧🇸🇪🇫🇮 (@drpie53) reported

    Thanks to @O2 for resolving my issues whilst overseas

  • calriver38 cai (@calriver38) reported

    @O2 hi, you didn't take my direct debit today, is that because of Christmas? Also i realized that you never billed me by email, have you stopped doing it that way? Thanks.