O2 Outage Report in Ash, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ash, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 28: Problems at O2
O2 is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (26%)
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Total Blackout (14%)
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Wi-fi (4%)
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E-mail (3%)
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TV (%)
Live Outage Map Near Ash, Surrey, England
The most recent O2 outage reports came from the following cities: Farnborough, Woking, Guildford and Sandhurst.
| City | Problem Type | Report Time |
|---|---|---|
 Farnborough |
Internet | |
| Farnborough |
TV | |
| Woking |
Phone | |
| Guildford |
Phone | |
| Bracknell |
Phone | |
| Guildford |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Ash, England
Latest outage, problems and issue reports in Ash and nearby locations:
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Bethany Hewitt
(@bethanyxhewitt) reported
from
Bracknell, England
Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Eoghan
(@owengmusic) reported
from
Bracknell, England
@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
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markstevens
(@markjs10) reported
from
Godalming, England
@O2 24 hours to port from EE now back to no service! Rubbish
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Jonathan Holmes
(@JonsBusPics) reported
from
Godalming, England
@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm
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Iain Hunter
(@musical_IH) reported
from
Spelthorne District, England
@Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Banks
(@Banksy1976) reported
@turningleftfor @ThreeUK @O2 Three isn’t too bad when abroad though it can very quickly add up. I’ve stuck with them due to what I get in the uk. Airalo is quite good if you only need data when abroad and have a phone that can do esim.
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e l l i s.
(@EllisRebeccaa) reported
@O2 recycle scheme is shocking. Sent my phone off in October and still haven’t heard anything. Online chat is rubbish & I’ve emailed- no reply. Useless service
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Mike
(@MikAlexH) reported
@chrisdclegg @VodafoneUK @O2 As an O2 customer I’d much prefer this, there’s so many independent venues & productions in Manchester who would love some help
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pecoradə
(@pecorade) reported
@IvyTenebrae @O2 I agree. They could have used calmer tones in that email, asking you to contact them in order to clarify an unpaid outstanding amount issue instead of playing the 'loan shark' attitude.
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Dan Carter
(@mobilemandan) reported
@GroundedTech @O2 Did you use the switch up service
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Andrew Millington
(@MillingtonVilla) reported
@virginmedia since you’ve switch me to the @O2 network, my data coverage has been absolutely terrible. Not a great switch for customers for the sake of saving some £
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New
(@Newwicket) reported
@O2 @GoodThingsFdn @virginmedia Waiting 3 days to get connected with o2! Terrible customer service & I’m a current customer with a new phone!
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Kel #socialistsunday 🇵🇸 🇺🇦
(@Keledict) reported
@O2 I have had the absolute worst time with you guys. All I wanted to do was change the date of my direct debit and it’s ended up with my being disconnected! Now I can’t access my pac because the account is inactive. At every point I have done exactly as advised on phone lines
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Terry
(@turbo_tez) reported
Day 4 after @O2 turned my sim off with no warning, and still waiting for them to come up with a solution - however if I were to upgrade they advertise they can have a new working handset to me tomorrow if I order by midnight 🤔 @MoneySavingExp @MartinSLewis
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Eva Chukwu
(@Evachukwu_) reported
@O2 @GoodThingsFdn @virginmedia I need help activating my O2 account