O2 Outage in Ascot, Royal Borough of Windsor and Maidenhead, England

@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

@VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog

@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)

Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡

Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail

@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

@O2 o2 people 02 Twitter the slowest repliers it been - hour still no reply about my complaint

@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three

@cleggytaxi @O2 Yep you’re right. Signal dropped again.

@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on

@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint

@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced

@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.

Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned

Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple

@O2 Unfortunately nobody called me back so I decided not to get a new contract and instead go elsewhere. In this case, rudeness cost you a customer

@O2 why can I not speak with any customer service agent unless I want to report fraud or stolen phone

@O2 I'm on the governments vulnerable list and I've been trying to check if my device is unlocked so I can switch to another network. I filled out your form a week ago, have heard nothing. My O2app passes me round screens in circles & I can't get through on the phone. DISGRACEFUL.

@O2 have said I can have £10 back because I am a loyal customer Thanks that’s £40 for a phone that doesn’t work 🙌🏼 But if I don’t pay my bill I get a bad credit score

@O2 I have been a customer of yours for nearly 10 years now but I will be leaving you as soon as my current contract is up as you are one of those companies who don't reward loyalty just new customers.

@O2 £50 a month on a phone contract that is useless Signal doesn’t work without WiFi 12 months it’s been like this and just get told it will get better Family on @VodafoneUK don’t have this issue

@planetcallum @ThreeUKSupport @ThreeUK @O2 Interesting that @ThreeUKSupport continue to refer to Payforit, which ceased to exist in December 2019. These charges are clearly the result of a contractual relationship between @ThreeUK and ModoMobi, as evidenced by the fact that the scam only operates on the Three network.

@O2 wow never experienced such bad customer service. Spoke to 4 different people who were all unable to help reduce my bill, the 4th of which just hung up on me mid sentence. O2 are clearly not willing to help people who #badservice #CustomerService #phone #financialhardship

Day 11 & the @PSAuthorityUK still unable to answer. I suspect it’s because they either really don’t have a clue, or there would be retrospective legal action from previous cases. Can you help please @Ofcom @aimmtweets @commsadruk @ThreeUK @O2 @EE @bt_uk @VodafoneUK

@Ben_zilla @O2 I’m having the same problem in the WS1 area