O2 Outage Report in Spelthorne District, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (25%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent O2 outage reports came from the following cities: Wembley, Woking, Hanwell, London, Brentford, Ealing, Hammersmith, Hampstead, Fulham, Twickenham, Acton, Hounslow, Sutton, Cricklewood and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Internet | |
| Woking |
Phone | |
| Hanwell |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Phone |
Community Discussion
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O2 Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 I need a customer call back please.
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ScottCanEat
(@ScottCanEat) reported
from
London, England
Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help
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💟
(@ShahlaaTahira) reported
from
Hillingdon, England
So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog
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Lyndall
(@LyndallAnn) reported
from
Ealing, England
One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.
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hen
(@henna_macarena) reported
from
Richmond, England
@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
My mum is vulnerable and can’t use the internet... she needs help @O2
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Conleth Kane
(@ConlethKane) reported
from
Hounslow, England
I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.
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Sean Parry
(@SeanEdwardParry) reported
from
Wandsworth, England
@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!
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James Robey
(@jamesrobey1990) reported
from
Wandsworth, England
@O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.
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Tania d'Alcor #FBPE 🕷🐟🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺
(@TaniaAlcor) reported
from
Kensington, England
@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.
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𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍
(@AlexharwoodMuso) reported
from
Richmond, England
@jlo_conductor @O2 I have signal with O2 in Richmond ...
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RebeccaW40
(@RebeccaW40) reported
from
Epsom and Ewell District, England
@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
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💟
(@ShahlaaTahira) reported
from
Hillingdon, England
If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness
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Jeff Stevenson
(@ukcomic) reported
from
Hillingdon, England
@VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !
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Dré
(@daktadre) reported
from
Merton, England
@O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Tina Walsh
(@tmw1000) reported
@O2 @missiles22 You've ignored me for the past 24 hours. I still can't make or receive calls. Still a full signal, still different locations.
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A girl is no one
(@agirlisnoone19) reported
@O2 Really @O2? The only response you can give is ‘this isn’t good’? If the problem has not been resolved by 26 October I will consider you to have failed to provide a level of service I should reasonably believe 2b adequate from a national mobile phone provider and as such 1/2
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Aniqa
(@Aniqa_05) reported
@O2 I’m in Italy and my dads isn’t working? This has never happened before? how can I get my data to work?
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The Decorative Life
(@DecorativeLife) reported
@O2 I've had no signal all day. Messaged you but no reply?
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Han
(@apricot_13) reported
@O2 I've been having issues with my signal since the first lock down recently they've been so much worse. I've had a new SIM and had two or three phones in that time. I've reset my network settings tried my Sim in android phones. I'm on E/3G rn while others on EE are on 5G!
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Jen Von Ghostlee 👻🎃👻
(@JenVonLee) reported
@O2 could you possibly fix your app or website or both (a concept!) so we can use them? I'd literally rather not pay and deal with the consequences than sit through your god awful automated services that also do nothing but error. No, I cant direct debit.
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A girl is no one
(@agirlisnoone19) reported
@O2 will terminate my contract with you. So far you have not provided the service I’m paying for.
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Simon
(@simon_taxi) reported
Anyone else experiencing problems when making calls using @O2 ?
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Shazza Dazza
(@shazzypops_x) reported
@O2VicWarehouse wow appalled with the farce of queuing for @PaoloNutini queued for ages for a o2 angel to make us lose our place, ended up in general admission queue makes queuing since 4 30 pointless. Never using @O2 priority again
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George 🏳️🌈🏳️⚧️🟡⚪️⚫️🟣
(@GayGingerGeorge) reported
My phone (galaxy note 10+ 5g) is only 3 years old(ish) and now O2 apps "no longer support my device" If that isn't forced obsolescence idk what is, what ******** @O2