O2 Outage Report in Spelthorne District, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (24%)
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Total Blackout (11%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent O2 outage reports came from the following cities: Ealing, London, Cricklewood, Harrow, Twickenham, Acton, Northolt, Fulham, Ashford, Colindale, Pinner, Golders Green, Preston, Isleworth and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Ealing |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Phone | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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Lord Bartlett-Davis
(@BartlettDavisUK) reported
from
Kensington, England
Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD
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Ruth Maurice
(@ruthie82) reported
from
Merton, England
@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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Chris Reed
(@chris_reed) reported
from
Hillingdon, England
@O2 any Ida how long your site will be down for? I want to get a bolt on that works for Turkey, and I’m just about to take off…any advice?
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 will I get final bill? I’ve loved to another network and want to cancel direct debit
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Federica Parise
(@cityposer) reported
from
Kensington, England
@O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2
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John Francis William Apted
(@SwissFrankIsGon) reported
from
Kensington, England
@O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?
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Ghadeer Ahmed
(@GhadeerAhmed96) reported
from
Ash, England
Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!
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Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
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Richard 🏳️🌈 (he/him)
(@Paul___SW18) reported
from
Wandsworth, England
Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
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Savio
(@savio_metal17) reported
from
Brentford, England
@O2 I can’t get the Amazon prime offer. Please help
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Turningleftforless
(@turningleftfor) reported
from
Guildford, England
@Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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icanhaztweetz 🇬🇧🇹🇭
(@icanhaztweetz) reported
@O2 please tell me why my OAP mother went to an o2 shop to try and get a replacement PAYG sim and the staff told her she needed to sign up to a £30/m contract???? Before I go down there myself
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Daniel
(@spasypaddy) reported
I want to cancel my @O2 contract. They have lied to me repeatedly during the sign up process.
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PentaLawrencerio
(@PentarioDLaw) reported
If yhu dey #DavidoO2 @O2 concert and talk say the show no Bam, I go believe you. But if you dey inside your room like me & dey stream online for dy/dx & yhu km dey talk down the show yhu be "Olori awon mugu"... Those whey dey Live had massive Fun.. Kudos @davido more Grace Bro.
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Nelson
(@Nelsonjuice) reported
@Momoreoluwaa This is not the same @O2, @wizkidayo shut down ooh ! Let not Confuse ourselves
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Kirsten Elliott Swift 🇺🇦 🌻
(@KirstenTElliott) reported
@BTCare The government have allowed companies like BT and @O2 to jack up theri prices but have deprived pensioners like me of the triple lock because we are 'undeserving' even though our bills are going up by more than the triple lock. Can these companies help us?
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mia
(@MiaxKempster) reported
@O2 my boyfriend is with you and has had no signal all day, it’s been an issue a few weeks ago but came back after a couple hours. He needs signal for work. What’s the point in paying for a SIM card when you’re getting no signal??
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Napoleon
(@magicmasteryoda) reported
@O2 this is your monthly reminder that your signal is absolute dog shite Invest in your network!!
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Rhianna Joseph #PrayForDemi ❤️
(@rhianna_joseph) reported
@O2 I’m still waiting for a call back from an advisor in the Retentions department and the advisor still haven’t called me back I have sent multiple emails. Can you please help me? It’s urgent.
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Lucy
(@LKathryncooper) reported
@aleccare @O2 I'm having the same issue
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nicky jackson
(@JacksonNicky) reported
@O2 how can I contact customer service please. I have tried through the app and it continually says no operators available. And there are no telephone numbers for me to call