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O2 outages and service status in Twickenham, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Twickenham, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Total Blackout.
  • 50% Internet (50%)
  • 50% Total Blackout (50%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Twickenham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Twickenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Twickenham, England

The most recent O2 outage reports came from the following cities: Hammersmith, Hounslow, Richmond, and Teddington.

CityProblem TypeReport Time
Hammersmith Internet 24 days ago
Hammersmith Total Blackout 29 days ago
Hounslow Internet 1 month ago
Hammersmith Internet 1 month ago
Richmond Total Blackout 2 months ago
Hounslow Internet 2 months ago

Community Discussion

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O2 Issues Reports Near Twickenham, England

Latest outage, problems and issue reports in Twickenham and nearby locations:

  • depeare
    Steve Depeare (@depeare) reported from Ealing, England

    @O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g

  • sachink0201
    Sachin Kumar (@sachink0201) reported from Brentford, England

    @O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??

  • ConlethKane
    Conleth Kane (@ConlethKane) reported from Hounslow, England

    I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

  • Vagabond1107
    ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-

  • nickshuttle
    Nick Shuttleworth (@nickshuttle) reported from Ealing, England

    @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

  • esrose2003
    Liz Rose 😍 (@esrose2003) reported from Richmond, England

    @O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April

  • maryhippychick
    m a r y (@maryhippychick) reported from Hounslow, England

    @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

  • Si11y3gg
    Pawlie (@Si11y3gg) reported from Richmond, England

    @VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

  • savio_metal17
    Savio (@savio_metal17) reported from Brentford, England

    @O2 I can’t get the Amazon prime offer. Please help

  • ruthie82
    Ruth Maurice (@ruthie82) reported from Merton, England

    @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

  • poundland_thor
    Chris sweet (@poundland_thor) reported from Richmond, England

    It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    .@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?

  • Mountie31
    Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

  • 26samb
    Samantha Blandy (@26samb) reported from Kingston upon Thames, England

    @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

  • Paul___SW18
    Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • richardmorrisuk
    Richard Morris (@richardmorrisuk) reported from Richmond, England

    Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

  • brineferry
    HeHymn ³⁰ (@brineferry) reported from Brentford, England

    @O2 are you broken

  • henna_macarena
    hen (@henna_macarena) reported from Richmond, England

    @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jroberts1981
    Jamie Roberts (@jroberts1981) reported

    @SteveJoyce14 @O2 @TheGillsFC I'm on O2 and the signal in Gillingham is shocking

  • momoalas93
    Ж (@momoalas93) reported

    @Ikram_hhh @O2 I think it’s just any uk company … on a mountain in the balkans had better service than some main roads in the uk

  • SteveJoyce14
    Steve Joyce (@SteveJoyce14) reported

    So it would appear to be official. There is no problem with the @O2 signal in and around Priestfield 🙄 #Gills #ActuallyGills

  • Timthetiny2002
    tinytim (@Timthetiny2002) reported

    @O2 @ajgbarnes My name is seers and I think I’ve been patient enough but fir approx last 6-8 weeks I haven’t been able to phone out or friends phone in I’ve found difficulty in arranging garage appt eye appts etc I live in Clevedon and according to your info the mast has been down

  • pmw_77
    Pauline Wardle (@pmw_77) reported

    @Cerberusbite83 @BelfastGiants @O2 The alternate with the logo from away wouldn’t be too bad. Very football / rugby style though

  • MattRidsdale
    Matthew Ridsdale (@MattRidsdale) reported

    @O2 Well, I have never known anything as utterly shambolic as your customer service! Another two hours wasted tonight trying to help my mum resolve an issue with that occurred in JUL2025! Still no sign of a resolution. Come on, let's get it sorted. This is beyond a joke.

  • ChrisUK1980
    Chris Hammond (@ChrisUK1980) reported

    @TakeThatClouds @O2 When it was BT / cellnet it was great and since sold out have been crap. Example : A mast replacement was needed as it was broken/ vandalized and cause their system said nothing wrong with it (literally) they wouldn't send anyone. Took a year and still not done **** it goodbye

  • SarahWM45
    Sarah H (@SarahWM45) reported

    Two years of no service from @O2. Two years of paying two contracts to them despite this. And still they want £189 early exit fee. Have been waiting 2 weeks for a call back!! Lots of promises, no call. Yet have received an enforcement notice!! Intentional possibly?@MartinSLewis?

  • midnighthoax
    annie ⸆⸉ ❤️‍🔥 (@midnighthoax) reported

    @O2 I’m trying to make an insurance claim and I keep getting an error message 401 unauthorised. Can you help?

  • insittingbourne
    Paul (@insittingbourne) reported

    @O2 Thankyou but we have all changed providers now as every time we were told the local most had issues but never fixed. It went on and on.