O2 Outage Report in Twickenham, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Twickenham, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Twickenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Twickenham, Greater London, England
The most recent O2 outage reports came from the following cities: City of London, London, Harringay, Ealing, Slough, Tower Hamlets, City of Westminster, Thornton Heath, Esher, Kensington, Worcester Park, Southwark, Wandsworth, Wallington and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| London |
Internet | |
| City of London |
Phone | |
| London |
Total Blackout | |
| Harringay |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Twickenham, England
Latest outage, problems and issue reports in Twickenham and nearby locations:
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Federica Parise
(@cityposer) reported
from
Brentford, England
.@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?
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A dollop of kindness
(@Pretty_Gorge) reported
from
City of London, England
@creditkarma Tried the link and there’s no live chat option. Can you please help to avoid my @O2 mobile phone account being used fraudulently!!! #creditscore #poorcustomerservice #fraud
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Federica Parise
(@cityposer) reported
from
Kensington, England
@O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2
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Lord Bartlett-Davis
(@BartlettDavisUK) reported
from
Kensington, England
Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD
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Ruth Maurice
(@ruthie82) reported
from
Merton, England
@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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Brett
(@brettriot) reported
from
Camden Town, England
@O2 I accidentally used my priority access for o2 venues when I didn’t mean to, can you help me get it back?
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NAIJA BOI
(@MANLIKENAIJA) reported
from
Islington, England
@O2 APP AND WEBSITE DOWN SINCE 9:58AM !!! YOU PEOPLE OWE ME MONEY !!! IMMA FIND A WAY TO SUE YOU 🙃🙃🙃
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David T Kinnear
(@dkinnear) reported
from
Camberwell, England
@O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍
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Savio
(@savio_metal17) reported
from
Brentford, England
@O2 I can’t get the Amazon prime offer. Please help
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fiono
(@ksjsowhat) reported
from
Paddington, England
@O2 anything you can help with?
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Richard 🏳️🌈 (he/him)
(@Paul___SW18) reported
from
Wandsworth, England
Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???
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Robert Balaam
(@RobertBalaam) reported
from
Wandsworth, England
@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
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Chris Reed
(@chris_reed) reported
from
Hillingdon, England
@O2 any Ida how long your site will be down for? I want to get a bolt on that works for Turkey, and I’m just about to take off…any advice?
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
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John Francis William Apted
(@SwissFrankIsGon) reported
from
Kensington, England
@O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony A
(@AntonisAnthony) reported
@DeviousPL @O2 Ahh damn didn’t think of that. I would have done the same. Tbh not paying it is the best dent to my credit I’ve ever had so I guess I’ll just wait the 6 years til it goes away lol Virgin robbed me for years so I guess we’re even at this point.
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PL84
(@DeviousPL) reported
@AntonisAnthony @O2 O2 is good for voice and I do like the weekly Caffè Nero promo - I suppose I can’t really complain about those two but data service is basically unusable in cities or during peak times. Almost out of commitment soon so will flip to EE, even though it’ll cost a lot more.
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Thicc Thuys Save Guys
(@Dom_Carter1) reported
@O2 what is your going on with your phone network? Why is it going so slow?
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Hannah Hiley
(@hannahhiley_) reported
@O2 you’ve completely lost me as a customer. I’ve upgraded my phone now but when this contract ends I’m not even going to think twice about staying with you.
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Chris Cunningham
(@CJC_Film) reported
hi @O2 I'm trying to cancel my sim only plan but there seems to be no obvious way to do this and I'm getting sent around in a loop on the support pages. Do you have a direct link so I can send in my cancellation request?
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Jennifer Mitchell
(@jenny_o85) reported
@virginmedia @O2 Absolutely disgusted by the service I have and am receiving from Virgin Media! I have a handset which has become Defective within 18 months - no knock, no break, no damage to the handset. Apple have run tests and identified the issue as being either the sim carrier or the
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Phil🇬🇧🇮🇱🏴🏴🏴
(@Philsnr) reported
@TheRoonMeister @virginmedia @O2 Customer service is abysmal
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2Old4This 💙
(@this_old4) reported
@O2 i cannot access my account via my phone. It doesn't recognise my mobile number! I want to know how much it will cost to terminate my contract. The merger with Virgin Media has taken place & I no longer wish to be an O2 customer.
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Red Steve
(@Steve_Red_Beard) reported
@O2 @virginmedia One more question, Currently o2 phones are network unlocked, will this merger affect this ? As in will phones become network locked ? I need to know as I use more than just o2 sims in my current device obtained direct from o2
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not jay
(@notjay92349724) reported
@G8merGuy @virginmedia @O2 Yep. O2 has been dog egg in my area since forever, and virgin don’t do 5g in my area. Then factor in there god awful customer services…