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O2 Outage Report in Twickenham, Greater London, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Twickenham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Twickenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at O2

O2 is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Twickenham, England

The most recent O2 outage reports came from the following cities: London, Wembley, Hammersmith, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, City of London, Croydon, Kensington, Muswell Hill, Leatherhead, Southwark, and Woking.

CityProblem TypeReport Time
London Wi-fi 20 hours ago
London Total Blackout 2 days ago
Wembley Internet 2 days ago
Hammersmith Internet 5 days ago
Wandsworth Internet 6 days ago
Uxbridge Phone 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Twickenham, England

Latest outage, problems and issue reports in Twickenham and nearby locations:

  • DavidHHeadley
    David Henry Headley (@DavidHHeadley) reported from Islington, England

    That’s the last time I recommend @O2 to anyone. Appalling service and indifferent customer service. What has happened to a once great provider?

  • PowellVerity
    Verity Powell (@PowellVerity) reported from Spelthorne District, England

    @O2 will I get final bill? I’ve loved to another network and want to cancel direct debit

  • JackHumphreyKM
    Jack humphrey (@JackHumphreyKM) reported from Banstead, England

    @O2 are you having service issues?

  • Silverlink_
    iyren (@Silverlink_) reported from Croydon, England

    @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

  • jonathonfp
    Jonny Pugsley (@jonathonfp) reported from Camden Town, England

    @O2 your 4G service in London is absolutely dire currently. And you’ve just put my price up for the privilege of it.

  • PaulGrayburn
    PG (@PaulGrayburn) reported from City of London, England

    @O2 Nope, nothing. All that’s been different is that I’ve been roaming since 4th October. Home now but I noticed when I was in Portugal that my data counter wasn’t working but my sons was. My wife is also having the same problem.

  • KentishMole
    Christian Mole (@KentishMole) reported from Camberwell, England

    @O2 well I flicked you a DM 18 hours ago for help re my iPad surfer plan and it’s been totally ignored. Perhaps this public tweet might trigger a response?

  • CCTVinCare
    💜💚Care Campaign For The Vulnerable💚💜 (@CCTVinCare) reported from Gerrards Cross, England

    @O2 amazing customer service experience on your 202 called MARCO. 🙏

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

  • shanianderson_
    Shani (@shanianderson_) reported from Lambeth, England

    @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

  • atkin_julie
    julie atkin (@atkin_julie) reported from Islington, England

    O2 charging customer for voice text. That's terrible. I think after 20 yrs I will be leaving you in 4 months when my contract ends. You don't respect or look after your customers. Especially faithful ones. @O2

  • Gavlar321
    Gavin 🇺🇦 (@Gavlar321) reported from Wandsworth, England

    @ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him

  • PowellVerity
    Verity Powell (@PowellVerity) reported from Spelthorne District, England

    @O2 worst customer services, ring 202 to pay off phone and they cut me off then don’t answer, told on chat to follow link to chat to someone else who tells me they can’t help and ring 202! Going round in circles no wonder once paid off phone I’m leaving!

  • jonathonfp
    Jonny Pugsley (@jonathonfp) reported from Camden Town, England

    @VodafoneUK I’m having a terrible time with @O2 right now. Mobile data where I live is so unreliable… I’m thinking of moving to you guys, but would love to try your network out first. Is this a possibility…?

  • SallyGilchrist1
    Sally Gilchrist (@SallyGilchrist1) reported from Wandsworth, England

    @O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LexiPotato104
    LexiPotato (@LexiPotato104) reported

    @O2 I'm having some issues with 4G :c

  • HaroonC7
    Haroon Chaudhry (@HaroonC7) reported

    @virginmedia Mark from Glasgow, Barry from Glasgow and Aliyah from god knows where have all not bothered to return any calls. I am honestly t has ashamed by the service that has been provided by @virginmedia and @O2 having allowed this mid-selling to happen. They lure you in with promises.

  • Degsy_Wainy
    Derek Wainwright (@Degsy_Wainy) reported

    @O2 no signal in Garswood WN4 AGAIN. Mast down, update expected Friday. Come on o2 get a grip

  • ScionHikastle
    Scion Hikastle (@ScionHikastle) reported

    @O2 still no service signal you guys are having a laugh now it’s been 3 weeks ?????

  • Treehk2
    Treehk (@Treehk2) reported

    @Smeags842 @O2 Agree! Know this story and experienced it myself. Such terrible service. Log your report with Ombudsman.

  • mark1em
    Mark Middleton (@mark1em) reported

    @O2 can you please give me the contact details for your complaints department? As your customer services have just advised me that you don’t have one, and is unable to understand the simplest of requests

  • Gherkins79
    Mr McGoo (@Gherkins79) reported

    @O2 past two days there have been regular connectivity issues during the day in and around Bolton, has there been an outage as it’s getting annoying now with nothing working unless on WiFi ?

  • MrsH4175
    ❤️RW❤️ (@MrsH4175) reported

    @O2 Trying to buy ‘Wicked’ tickets through the app, but I’m not receiving a code. Please can you help?

  • dresdeb
    Beccy Dresden (@dresdeb) reported

    Mobile reception has always been terrible at my house - pretty patchy all over MK - though @O2 keep insisting there's no issue. Currently I can't seem to received SMS (texts), which is a big problem for any service using that for authentication 😳 Anyone else experiencing this?

  • sterigby7
    ste rigby (@sterigby7) reported

    @O2 another day moaning about signal. Absolutely shambolic