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O2

O2 Outage Report in Twickenham, Greater London, England

Why is my O2 service not working?

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Twickenham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Twickenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Twickenham, England

The most recent O2 outage reports came from the following cities: London, Hammersmith, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, City of London, Croydon, Kensington, Muswell Hill, Leatherhead, Southwark, and Woking.

CityProblem TypeReport Time
London Phone 19 hours ago
Hammersmith Internet 22 hours ago
London Wi-fi 2 days ago
London Total Blackout 3 days ago
Wembley Internet 3 days ago
Hammersmith Internet 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Twickenham, England

Latest outage, problems and issue reports in Twickenham and nearby locations:

  • HowarthCharles
    Charles Howarth (@HowarthCharles) reported from Camden Town, England

    @JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.

  • London_W4
    Alastair Hilton (@London_W4) reported from Islington, England

    I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

  • RoslynBriggs89
    Roslyn (@RoslynBriggs89) reported from London, England

    @O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

  • LebbyE
    Lebby Eyres (@LebbyE) reported from Islington, England

    You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately

  • Claudiasabram
    Claudia Simms Abram (@Claudiasabram) reported from Islington, England

    @O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

  • nmunawar
    dr nabila 🌹 (@nmunawar) reported from Wandsworth, England

    Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

  • Katie_Lewis_
    𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

  • DJTommyPickles
    Tommy Pickles (@DJTommyPickles) reported from Wandsworth, England

    @O2 truly the worst customer service I’ve experienced in a long while

  • AdairDrivePhoto
    Hayden | London Event Photographer (@AdairDrivePhoto) reported from Wandsworth, England

    Hi @O2 links in your last email are not working for me. #GoDine

  • Avigazed
    Avigazed (@Avigazed) reported from Addlestone, England

    @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

  • NeedMoreTea
    Robert Valentine (@NeedMoreTea) reported from Kensington, England

    @O2 I get masts break down etc, but two weeks is quite a long time.

  • love_kittyket
    Katherine Stephens (@love_kittyket) reported from Hillingdon, England

    Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

  • Katie_Lewis_
    𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

  • sparkyDLVXO
    Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England

    @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

  • fbateallthepies
    Dowsey 🏆 CHAMP19NS 🏆 (@fbateallthepies) reported from Camberwell, England

    @O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please

  • Peachey_79
    Charlene (@Peachey_79) reported from Wandsworth, England

    My mum is vulnerable and can’t use the internet... she needs help @O2

  • allyc375
    Alison Cameron🐟 (@allyc375) reported from Kensington, England

    @O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY

  • ChiswickRFCGirl
    Chiswick RFC Girls (@ChiswickRFCGirl) reported from Hammersmith, England

    Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??

  • bukachef
    Fine Chef Damilola🥰 (@bukachef) reported from Harrow Weald, England

    @O2 dm pls. I have a problem

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Tipsforfootybet
    Yìlmaz (@Tipsforfootybet) reported

    @O2 one of your call agent made a big mistake and put me in a hardship . Closed my account and told me to cancel my direct debit . Now @02 asking me to pay the all amount contract by 19th of February. Letter posted on 9th ,received on 15th . 4 days !!!!!

  • ChedzAMess
    Toxic (@ChedzAMess) reported

    2023 lads how is your signal so **** in my home i live in big bumbaclart london not some desert @O2

  • Maggotlaw
    Paul Magrath = mas.to/ (@Maggotlaw) reported

    Hi @O2 your IOS app isn't showing data usage right now. Is there a problem?

  • richspence
    Richard Spence (@richspence) reported

    @O2 how do I activate my account to use the O2 app? At the moment when I try to use it or login in online it says my account is not activated

  • IanReflections
    IanE (@IanReflections) reported

    @O2 Not really sure that you can include getting tickets via Priority as a reason to love O2? More like a reason to move to a network that can handle the traffic.

  • Duncan_Leeds
    Duncan 🙏 🇺🇦 ❤️ 🌻 (@Duncan_Leeds) reported

    @virginmedia @O2 Match made in heaven - don’t think so. Told my pretty basic package goes up from £60 to £75, yet a new customer can get a better package for £29.99. Phoned to ask if I could have the same & was basically told to bugger off. Not much point sticking around then. Off to @EE we go…

  • venkman2_11
    Paul Steer (@venkman2_11) reported

    @O2 They are as useful as a fa… in a space suit! I have DM’d as it’s seriously angering me. Full bars, full 4G & phone often unresponsive until you get to an area where the masts are plugged in! Phone is relatively new & fine as it’s been fully tested by Apple. Just appalling signal

  • Bulla22139723
    Bulla (@Bulla22139723) reported

    @O2 Still not working this morning. No circle with data used. Multiple customers reported on here.

  • pdc1906
    paul cohen (@pdc1906) reported

    @O2 terrible service… After 6 days without data and no texts…multiple calls (mainly over 45mins) and not worth the effort chat bots who do not respond…4 different rationals over £60 in additional Bolt ons etc and the to be told 48 hours for call back….use someone else

  • insidetheWH
    therealtom (@insidetheWH) reported

    @O2 useless network. Number not ported over and sim isn’t working. Getting robot replies from customer chat telling me my local mast isn’t working. I’m not even there and they refuse to listen. AVOID this network at all costs