O2

O2 Outage Report in Epsom and Ewell District, Surrey, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Epsom and Ewell District, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Epsom and Ewell District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Epsom and Ewell District, Surrey, England 09/26/2025 17:25

September 26: Problems at O2

O2 is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (23%)

    Internet (23%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Epsom and Ewell District, Surrey, England

The most recent O2 outage reports came from the following cities: Hammersmith, London, Cobham, Croydon, Woking, Guildford, Mitcham, Catford and Streatham.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomHammersmith Internet
United KingdomLondon Phone
United KingdomCobham Phone
United KingdomCroydon Phone
United KingdomCroydon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Epsom and Ewell District, England

Latest outage, problems and issue reports in Epsom and Ewell District and nearby locations:

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown

  • DaveMcGuane Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 Insurance as I'm paying £150 a year and online being quoted less than half that. Website says Call 202. Call 202 and that says Go Online then hangs up. Please can someone call me?

  • Vagabond1107 ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-

  • ChristianRad Christian Radnedge (@ChristianRad) reported from London, England

    Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...

  • phillipsc Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

  • misterscoop Darren Boyle (@misterscoop) reported from Brentford, England

    @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

  • Marcus_dd1 Marcus (@Marcus_dd1) reported from Southall, England

    @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

  • fbateallthepies Dowsey (@fbateallthepies) reported from Wandsworth, England

    @O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Hounslow, England

    @O2 Phone masts are down at my work and home so not good.

  • till_the_wheels 𝕵𝖚𝖌𝖘 (@till_the_wheels) reported from London, England

    @O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!

  • marshallb60 Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • katyhall26 Katy Hall (@katyhall26) reported from Hammersmith, England

    Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡

  • DaveMcGuane Dave McGuane (@DaveMcGuane) reported from Croydon, England

    @O2 Trying to cancel my O2 insurance as I'm paying £150 a year when online is quoting me less than half that. Website says Call 202. Call 202 and that says Go Online. Go Online and that says Call 202 or landline. That hangs up on you straight away. Online Chat isn't available...

  • bedefeltham Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • SLushCCool Darren C (He/Him) 🏳️‍🌈🌍🏉 (@SLushCCool) reported from Croydon, England

    @ODEONCinemas Hey. I have tickets for tonight but something has come up. One is limitless one is free on @O2 - how can I cancel?

  • Amalik7991 Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

  • PhilLearney Phil Learney (@PhilLearney) reported from Bromley, England

    Refreshing customer service from @O2 Instead of using Covid as an excuse for their incompetence their customer service representatives just laugh at you. 🙄

  • PhilLearney Phil Learney (@PhilLearney) reported from Bromley, England

    @O2 I can now see why you wanted to take this private, spent £2k plus with you at midday, three hours later a customer service representative is verbally laughing at us over the phone because the sims haven’t transferred. 🙄

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Bret80225558 Bret (@Bret80225558) reported

    @O2 Thanks. I’ve had acc access issues today and I think it’s to do with the fraud case ongoing. Can you please ensure I won’t pay £75 on 5th August as it’s still looks like I will pay it. Several chats with o2 said this will not happen but although promised by o2 nothing in ✍🏻

  • jonodrew Jonathan (@jonodrew) reported

    @O2 hey team, is there any way to cancel a contract that doesn't require hanging on the phone for half an hour to listen to horrible books music?

  • Soccerjudge Big judge joe (@Soccerjudge) reported

    @O2 I use WiFi calling already but would like the network to work too please (wf6)

  • sarah1nicholson Sarah Nicholson (@sarah1nicholson) reported

    @O2 can you help, trying to book tickets for Paddington adventure Edinburgh but PRIORITY code doesn’t work to give 50% off. Can you help me book? Thanks

  • courtneyy_ac Court (@courtneyy_ac) reported

    Ok so why ******** are Blossoms tickets not on o2 priority when they’re playing at the @O2CityHall ???? Riddle me that one @O2

  • MeloriaA Meloria Saunders (@MeloriaA) reported

    @O2 just rung to have an old phone unlocked only for your customer service woman to hang up on me in a huff!! I have IMEI so why the need to trace the phone in my account? Bought phone outright from a third party with an O2 sim who told me to contact you so shouldn’t show (1/2)

  • myearley86 Martin Yearley (@myearley86) reported

    @O2 Shocking coverage as usual. Showing full 5g signal yet nothing is loading.

  • DanielK27282653 Daniel Keating (@DanielK27282653) reported

    @SkySports_Keith Good luck, I had money come off of my phone bill because of someone hacking my google okay account. 350 quid went out yet they managed to block another 500 quids worth of transactions! Both @O2 & @GooglePlay just blamed eachother and I have had no help at all just more debt

  • LewisJ815 Lewis - 👁BIG BROTHER IS COMING👁 (@LewisJ815) reported

    o2 absolutely making me want to switch network to NOT @O2 after that #loveisland advert.

  • 3atcat Batcat (@3atcat) reported

    @O2 I’ve been charged £42 for 10mb of data in a country ive never visited - this has quadrupled my bill, looking for some help