O2 Outage in Whyteleafe, Surrey, England

@O2 truly the worst customer service I’ve experienced in a long while

My mum is vulnerable and can’t use the internet... she needs help @O2

@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....

Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data

@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!

@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

Looking forward to going in to the @O2 & Sport Direct shop (they deleted there twitter) To argue with one of there nice colleagues who mite of struggled with there **** 80% wages, about ******** ups with my orders they sent me in lockdown & that the 30days to sort it, is over

@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

@O2 Your crap eCommerce system is driving me away, EE is looking better all the time! Sort it out! there was a deal 4 weeks ago for upgrading to a iPhone 11 Pro Max for 30 plus 37 a month can’t get that now!!!! So bad for a company in this sector to have such a bad eCommerce

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

@O2 I cant get through to customer services and its urgent

@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

@O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.

@O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!

@O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

@O2 hi I got a free Disney plus 6 month priority text and I don’t know where to use the code. Can you help please?

@O2, Hi there, I entered the wrong phone number while trying to get the disney + reward. Can you help please

@O2 have you thought about using a satellite for your phone signal instead of a frying pan? #o2 #nosignal

Hey @O2 my wife @liz_e_collett wants to migrate her number to a new contract but can't get through on 202 as it keeps hanging up on her. Some help would be appreciated.

@O2 Hi, I'm trying to transfer my old number to O2 but can't get through via 202 and keep getting website issues. Can you help? Don't want to lose my old number and I've been trying for weeks!

@O2 How do I contact you to give the required 30 days notice that I wish to cancel my Pay Monthly contract? There appears to be no option for this under the 'Contact Us' section on your website. Can you advise please.

@O2 got the free gift through priority of 6 months Disney plus for being a valued customer

@O2 hi guys, my iPhone screen has went to the bad place and I can’t get through on the phone line, can someone please help? I need my phone :( #o2help

@ournickyintheuk @O2 @EE Sorry for the hurried reply today really appreciated your help it’s a lost cause with EE they can’t provide the phone I want for the price .....

@O2 Does myO2 website work outside the UK? I am trying to connect to it from Italy with no luck. I need to change my DD. Tried to call the help with no luck either as it always reroute me to myO2. If you want to take my money please get in touch.