O2 Outage in Wandsworth, Greater London, England

@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g

Seriously @O2 literally just taken out a contract with them and already worst service!!! Phone hasn’t arrived and was supposed to last Friday, only to find out it was sent back. Now I have to wait til they receive it and reorder another one.

@O2 hi, this morning I ordered a case from your website and it said there was a problem, but my card provider is saying the payment has gone through. Can you confirm whether this was the case or not? Thanks

@chellemccann @FitBits_ @O2 I have been trying to top up my phone for the las 3 hrs with no success - i believe their system is down, quite annoying!

@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.

@O2 it’s been three weeks now and very poor customer service no response???

@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead

@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?

@O2 Yes I’ve had the iPhone since the 3G and never had this before

@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.

@O2 You have had this problem for the last 20 years doubt a self help guide will work. Ive made several complaints so end of contract I will be looking for a new service provider ...

@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people

@O2 having bad experience with o2 service after 15 year 😡😡😡

Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic

@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.

@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?

@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!

Anyone else lost @O2 signal?

@AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi

@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

@O2 why is there no way to speak to a human? My new SIM card is not working and I cannot get help anywhere.

Love that I contacted @O2 today to ask for upgrade help... told them I'd seen a better deal with another provider and he told me to leave o2, good customer service there

@O2 why are u completely impossible to contact? Why do you not respond to anything? Why does your call centre hang up on every option? Why can’t I speak to a person? Why are u so utterly infuriatingly useless. Why can’t I get any customer service? Why do I have to resort to this?

@O2 do you have a phone number so I can speak to someone about an order?? I'm going round in circles on your website trying to find help!

@O2 It’s ok they have offered me £30 for my inconvenience, hopefully some local charity would like to take this £30 off my hands. £30 for being given horrendous customer service and incorrect pricing. That £30 will be given to someone who will appreciate it.

@O2 I’ve been trying to get through to damage cover to claim on my insurance but it boots me out the IVR every time. Your website says call 202 I do that and I never get through to anyone. Please point me in the right way before I log a complaint.

@O2 calls are recorded for quality and training purposes *unless they offer you incorrect prices and speak to you like ***** but other than that calls are recorded to make them look good. Absolute shambles of a company. Fancy 3 more contracts @virginmedia

@O2 trying to contact your support team and the service keeps disconnecting me. Trying your messaging service cannot get through. I have a question about my recycling and nobody to answer!

@O2 why does you’re automated service keep cutting me of telling me I can only spray to someone about a post or stolen phone? I want to spray to an advisor not a ******* computer!

@O2 hi, how do I find my customer service password? Trying to move my number over but having difficulties