O2 Outage in Wandsworth, Greater London, England

@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.

@O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou

@O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

@KateAGriffin @O2 I called @CPWTweets and got an amazing deal switching to EE. So quite glad they were rude 😉

After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.

@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

@O2 I cant get through to customer services and its urgent

If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

@O2 I need a customer call back please.

I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

@O2 Unfortunately nobody called me back so I decided not to get a new contract and instead go elsewhere. In this case, rudeness cost you a customer

@O2 why can I not speak with any customer service agent unless I want to report fraud or stolen phone

@O2 I'm on the governments vulnerable list and I've been trying to check if my device is unlocked so I can switch to another network. I filled out your form a week ago, have heard nothing. My O2app passes me round screens in circles & I can't get through on the phone. DISGRACEFUL.

@O2 have said I can have £10 back because I am a loyal customer Thanks that’s £40 for a phone that doesn’t work 🙌🏼 But if I don’t pay my bill I get a bad credit score

@O2 I have been a customer of yours for nearly 10 years now but I will be leaving you as soon as my current contract is up as you are one of those companies who don't reward loyalty just new customers.

@O2 £50 a month on a phone contract that is useless Signal doesn’t work without WiFi 12 months it’s been like this and just get told it will get better Family on @VodafoneUK don’t have this issue

@planetcallum @ThreeUKSupport @ThreeUK @O2 Interesting that @ThreeUKSupport continue to refer to Payforit, which ceased to exist in December 2019. These charges are clearly the result of a contractual relationship between @ThreeUK and ModoMobi, as evidenced by the fact that the scam only operates on the Three network.

@O2 wow never experienced such bad customer service. Spoke to 4 different people who were all unable to help reduce my bill, the 4th of which just hung up on me mid sentence. O2 are clearly not willing to help people who #badservice #CustomerService #phone #financialhardship

Day 11 & the @PSAuthorityUK still unable to answer. I suspect it’s because they either really don’t have a clue, or there would be retrospective legal action from previous cases. Can you help please @Ofcom @aimmtweets @commsadruk @ThreeUK @O2 @EE @bt_uk @VodafoneUK

@Ben_zilla @O2 I’m having the same problem in the WS1 area