O2 Outage Report in Ashford, Surrey, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Ashford, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 13: Problems at O2
O2 is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (26%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Ashford, Surrey, England
The most recent O2 outage reports came from the following cities: London, Hendon, Ealing, Slough, Hampton, Uxbridge, Fulham, Teddington, Weybridge, Leatherhead, Hounslow, Feltham, Finchley, Egham and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Hendon |
Phone | |
| Ealing |
Internet | |
| London |
||
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Ashford, England
Latest outage, problems and issue reports in Ashford and nearby locations:
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Sally Gilchrist
(@SallyGilchrist1) reported
from
Wandsworth, England
@O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 will I get final bill? I’ve loved to another network and want to cancel direct debit
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Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 worst customer services, ring 202 to pay off phone and they cut me off then don’t answer, told on chat to follow link to chat to someone else who tells me they can’t help and ring 202! Going round in circles no wonder once paid off phone I’m leaving!
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Richard 🏳️🌈 (he/him)
(@Paul___SW18) reported
from
Wandsworth, England
Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
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Savio
(@savio_metal17) reported
from
Brentford, England
@O2 I can’t get the Amazon prime offer. Please help
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Chris Reed
(@chris_reed) reported
from
Hillingdon, England
@O2 any Ida how long your site will be down for? I want to get a bolt on that works for Turkey, and I’m just about to take off…any advice?
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Ghadeer Ahmed
(@GhadeerAhmed96) reported
from
Ash, England
Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!
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John Francis William Apted
(@SwissFrankIsGon) reported
from
Kensington, England
@O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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Lord Bartlett-Davis
(@BartlettDavisUK) reported
from
Kensington, England
Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD
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Ruth Maurice
(@ruthie82) reported
from
Merton, England
@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Henderson
(@louiseh600) reported
@O2 been trying since 28th December to use a pac code to keep original number but no one seems to be able to do anything! Even emailed @LutzSchueler twice! Can someone help please
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Lisa matthews
(@matthews3343) reported
@O2 The worst company going
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Sarah Merritt
(@Sareyware) reported
Also in this bundle of 26 letters were new Sim cards we have been waiting on. I think @O2 and @virginmedia need to stop relying on @RoyalMail and find a more reliable delivery service for their customers!
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Demi Taylor
(@Demilee4345) reported
@O2 Another day without signal (no communication with family) because my texts fail too. Tried contacting you, but you consistently lied by saying there nothing wrong with signal. I refuse to pay my contract now; my solicitor is taking over. He said, "02 have voided their contract!"
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felixfelix
(@felixfvhu) reported
@colin_maddocks @O2 As consumers we need to be able to monitor the usage and take action if needed. Same with any service provided i.e gas / electricity. It's unfair for them to provide no way of monitoring usage and surprise me with thousands of pounds of charges.
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Paddy
(@stobbsmeister) reported
from
Seaham, England
@ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2
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californiagirl1994
(@careysgirl50) reported
@O2 Hi I cancelled my contract the day after signing (cooling off period) and I was told by a lady I talked 2 online I have copies that it wud b cancelled within 2 wks I had £25 taken out on 10th jan which I would like back .still waiting for a response 4 my email complaint also
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amy
(@amybrandish) reported
@O2 Hello! I have an apple watch 7 but I am looking to switch to O2 so I can have cellular service. I don’t want a new phone, just the SIM. Is this possible?
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Helen Sanderson
(@helenms296) reported
@O2 I replied to your DM 5 hours ago. Whilst I appreciate you are busy, my problem is not if my doing. One of YOUR agents made this mistake and I am now waiting on a queue on 202 for the SIXTH time to sort this out
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
If it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡