O2 Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF24 and CF11.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 18: Problems at O2
O2 is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (25%)
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Total Blackout (10%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Cardiff, Wales
The most recent O2 outage reports came from the following cities: Rhoose, Newport, Caerphilly, Cardiff, Pontypridd, Hengoed, Weston-super-Mare and Cowbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Rhoose |
Phone | |
| Newport |
Phone | |
| Caerphilly |
Internet | |
| Caerphilly |
||
| Cardiff |
Internet | |
| Pontypridd |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.
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Cat Peters
(@CatTPeters) reported
from
Penarth, Wales
@O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.
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Cat Peters
(@CatTPeters) reported
from
Penarth, Wales
@O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!
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Cez 🏴
(@catlady_cez) reported
from
Cardiff, Wales
@O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?
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Oliver City Dog
(@BCFCOLIVERDOG) reported
from
Cardiff, Wales
@JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@O2 Struggling with no or little service at home at the moment and it’s becoming very frustrating. I checked the service checker and they comes back as ok. My phone says 1 bar but that doesn’t allow me to use the internet.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.
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Clare Osborne Jones
(@clareoj) reported
from
Cardiff, Wales
@O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service
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Paige🧚🏻♀️🌸
(@paigebuckingham) reported
from
Cardiff, Wales
Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!
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gareth bird
(@Garethbird85) reported
from
Newport, Wales
@O2 can someone from customer service contact me please
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FGE ⚡️
(@fgethearies) reported
from
Cardiff, Wales
Anyone else on @O2 ? My signal keeps cutting in and out 😩
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Hayley
(@Hayeley) reported
from
Cwmbran Central, Wales
@O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks
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Jade Bowns
(@JdBowns91) reported
from
Barry, Wales
@O2 on the website it says to contact your customer services to change my name and other issues I want to discuss yet the only way I can get through to someone is to say I’ve had fraud occur! All I want to do is speak to someone why is it so hard. Chat is also unavailable
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Mark Elliott🏴🇪🇺
(@gwelfor57) reported
from
Cardiff, Wales
@O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Barry 🇺🇦
(@Lichfield_Barry) reported
@janiedee @O2 The advisor gave me some nonsense about Lichfield being a 'busy area' - I then asked if congestion means indoors signal just drops off completely and he couldn't answer. The network coverage checker lies too, says we have full 4G indoors and out.
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Kru Rai
(@KruRaiUK) reported
When will you fix your network problems in Canary Wharf and third class customer service @O2 @LutzSchueler
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SJ
(@warpaint1391) reported
@O2 been waiting a week for my order to be processed?! Never waited this long for a product, what is going on?? Can’t seem to get an update from anyone either no option to cancel so what am I to do?
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Adam Flowers 🌼
(@adzflowers) reported
@O2 hello. is iMessage down? I've updated to ios16 (iPhone) but got a message that "iMessage is Signed Out. An error occurred and your account is signed out. You may miss messages as a result. Go to Settings to address the issue." When I do, the "Send & Receive" is blank.
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Alister
(@bearengland20) reported
@O2 why is signal so bad near Buckingham place? I know there’s a lot of people there, but surely you should have expected it?
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Dave Gilsenan
(@davegilsenan) reported
@O2 As usual on my train from Newport to Paddington, data connection has been next to useless. Its so slow I can't even load a speed test. Other phones and networks all working well but O2 is awful
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The Cake Spa
(@TheCakeSpa) reported
@O2 for months your coverage in #lichfield is diabolical... If it exists at all. Today... No signal, no internet. Absolutely useless.
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Piggy Malone
(@PiggyMalone1) reported
@O2 Your level of service is excruciatingly bad. Rip-off tariffs, dreadful network coverage and zero flexibility. Well done Telefónica!👏💩
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looking
(@dimats10) reported
@O2 in the USA again can’t on to network that works!!!! Furious. Last month in Seattle now in Atlanta. All customer service says… sorry 😠
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Philippa McLeod
(@philippamcleod) reported
@Lichfield_Barry @O2 I have no signal either. It's horrendous in Lichfield.