O2 Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24 and CF11.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (21%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Cardiff, Wales
The most recent O2 outage reports came from the following cities: Cardiff, Weston-super-Mare and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
TV | |
| Cardiff |
Total Blackout | |
| Cardiff |
Phone | |
| Cardiff |
Internet | |
| Cardiff |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Brad Channer
(@BradChanner) reported
from
Cardiff, Wales
@teamIPSE Without a doubt! And phone signal! It is appalling how bad the signal is in parts of the UK outside of London! I am 4 minutes from the Cardiff city centre with no signal! #howareyoumeanttorunabusiness @o2networks @O2 @giffgaff
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Callum James Littlemore 🔶
(@CJLittlemore) reported
from
Cardiff, Wales
@O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.
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Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@pinecone95 @O2 It's coming along slowly but surely. No sign in Barry or Cardiff yet.
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Simon Hiscocks
(@Statto1927) reported
from
Barry, Wales
@O2 2/2 it’s like someone deliberately switches off the internet on match days, but I’m sure that doesn’t happpen.....😉 Signal is perfectly fine there usually, & if it’s vol7me of people, why are other able to connect seems like an O2 thing as my son & daughter also have problems..
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Paul Williams Events
(@pwilliamsevents) reported
from
Tongwynlais, Wales
Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience
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Hywel Butcher
(@HywelButcher) reported
from
Cardiff, Wales
Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯
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Brad Channer
(@BradChanner) reported
from
Cardiff, Wales
@O2 This has always been an issue. We are with giffgaff whom I believe use your signal. I have tried everything. I have even bought a booster, but the reception coming into the booster isn’t enough to even make the booster work. Very frustrating. I have to sit in a window 4 reception
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Shane
(@gingio) reported
from
Cardiff, Wales
@jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.
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Rhian Langham
(@Rhian1975) reported
from
Cardiff, Wales
@O2 shocking attitude of customer service rep. Please get in touch.
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Callum Crowley
(@callumcrowley) reported
from
Liswerry, Wales
@O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic
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The Dwyer Identify (F)
(@StephenADwyer) reported
from
Caerleon, Wales
@O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all
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Callum Crowley
(@callumcrowley) reported
from
Liswerry, Wales
@O2 customer service are an absolute joke - can’t wait to change my provider #pathetic
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Jamie Riddell
(@jamieriddell) reported
from
Cardiff, Wales
Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.
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Paul Williams Events
(@pwilliamsevents) reported
from
Tongwynlais, Wales
@jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service
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Simon Hiscocks
(@Statto1927) reported
from
Barry, Wales
@O2 It’s CF11 8AZ. ardiff City Stadium. My point is that I can hardly get any connectiveity with a 4G signal showing. Someone sat next to me with EE can connect. Granted it’s a sports stadium but this was 60m before kick off with barley anyone in there. Happens every match 1/2
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andrew hill
(@andrewhillandCo) reported
from
Abercynon, Wales
@O2 @JohnnyMercerUK bit late that isn’t it - I think he has just a few followers who may have seen this and your ‘standard good customer response’
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Lisardo Vivas
(@LisardoVivas) reported
from
Cardiff, Wales
@O2 @tig1985 I’m in cardiff with same issue
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Dan Guy
(@ThisIsDanGuy) reported
from
Cardiff, Wales
@O2 sucks that reduced the number of cafe Nero codes 😡
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Garry Dauncey
(@daunce4thstreet) reported
from
Pontypridd, Wales
Never use @O2 recycle! sent them a phone that was in perfect condition & now they say the phone is damaged and are offering peanuts for it. If it’s damaged blame the flimsy packaging you send.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Phil
(@_PhilWorld) reported
@EnglandRugby @O2 Someone has a problem with their exhaust or engine by the looks of things!
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Gareth Lewis
(@Glewis81) reported
@O2 how is it possible for customers to move to @virginmedia who use your network to get a better deal? iPhone 14+iPad 9th gen with 25gb for £46.50 with virgin, best I was offered on an upgrade was £41.50 for just the phone and that was having to us a corporate discount!
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wealthy wealth
(@campainCatalog) reported
@pamt1961 @O2 I also encountered similar issues support service were just useles @DarcyDrollinger helped.
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Melo.x
(@MeloX) reported
@O2 @MelMel_96 @o2 I have the same issue chat says to call 2729 to speak to the payment management team however I have en calling since 11am and still not managed to speak to anyone literally been on hold for 2.5hrs then phones cuts off.
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lauren
(@lauren01490989) reported
@O2 So why is it now £10 more expensive 🤔 honestly ridiculous and such bad customer service
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Shah Islam
(@ShahIsl16007604) reported
@davepakey71 @O2 @MarkEvansO2 has your engineers along with customer services gone on strike??
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Elpronto
(@BeniDeMak) reported
@O2 you lot have been taking me for a dried out fish finger for the longest! How do I have ‘unlimited’ data but the internet is constantly down And when I call you for help, your customer services are down Joketing - But when it’s time for the bill there’s no wahala
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Emma Tucker
(@emltucker) reported
@O2 just received the WORST possible customer service from you. Taken 3 days to get thru-to be told that my call can't be transferred to repair dept as phone lines not working (after a 45 min wait on hold).sent phone to be repaired (it's 11 mths old). Guess what-u wont repair it.
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Dave Pakeman
(@davepakey71) reported
@O2 @EnglandRugby Everybody in Customer service must there today because no body is answering the fecking phones to customers 😡
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Sarah Phillips
(@SarahPhillips71) reported
@O2 shocking customer service not had any phone service all this week unless on wifi tried to speak to customer services & got cut off because they were experiencing high call volumes, some form of compensation really would be appreciated for not providing the service i pay for.