O2 Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF23.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Cardiff, Wales
The most recent O2 outage reports came from the following cities: Cathays, Newport and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Newport |
Phone | |
| Porth |
Phone | |
| Newport |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Sam Hall 🏴🐾🐾🌈
(@SamHallWales) reported
from
Cwmbran Central, Wales
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Eddy 🏴
(@ChrisEddy_7) reported
from
Cardiff, Wales
It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?
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Divya
(@divyaparikh_) reported
from
Cardiff, Wales
@O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/4) Not a week after I was horrifically abused by an @o2 #CustomerServices agent, and even after I settled the payment issue (ongoing problems with #O2 automated systems since last Aug/Sep) that very day, I have today received three consecutive threatening/#legal letters...
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
30 mins on hold to @O2 customer services, spoke to an agent who has now put me on hold to speak to transfer me to #CustomerServices...so God knows who the hell I got through to 🙄😡 #FirstWorldProblems
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Lea French
(@Lea_May_) reported
from
Cardiff, Wales
@O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday!
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground
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Mark Hawkins
(@themarkhawkins) reported
from
Barry, Wales
@viv_wilson @O2 I am in CF62 area, I haven't been able to get more than one bar for years, forget 3/4g Only keep it as I get a good signal in work.
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder
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Adam Smith #BlackLivesMatter
(@Taxiboi3583) reported
from
Beechwood, Wales
@O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(4/4) ...as being the fault of an automated system, without any recompense or any attempt to suggest that they can improve, is horrifying. I feel almost constantly threatened, intimidated, and abused by @O2 due to an issue that they caused, and they are making no attempt to fix.
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🌈 Champ
(@BigDogWrestler) reported
from
Cwmbran Central, Wales
@O2 why is my signal often very poor and I mean often and very very poor?
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
If it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡
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Kathryn
(@tweetkattweet) reported
from
Weston-super-Mare, England
@O2 hi, I’ve been waiting for a SIM card to be delivered for over a week, tried speaking to your support people who wanted the code they’d sent to the phone which I couldn’t give them as I don’t have the phone! So frustrating
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Rich!!
(@rich_t1977) reported
from
Weston-super-Mare, England
@O2 Poor customer service again!!! Can’t get hold of anyone and just going round in circles on there so called, help, pages!!!
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(2/4) ...from @o2 dated TWO DAYS after the issue was, I was told, cleared up. A call to #O2 #AccessForYou this afternoon shows the issue is cleared up and the letters are auto-generated because payments can take up to 48hrs to register with O2...
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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akın karadağ
(@aknkara00591972) reported
@O2 @TheO2 @edsheeran I have been a Vodafone customer for 5 years. There are 5 Vodafone lines in my family. My company received an invoice of £ 3500 without 02 customers. please fix this thing.
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CAii
(@iamcaiimusic) reported
@O2 Can you actually reply to the Dms and sort my problem out then? The customer service is shocking
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Allan Brown
(@AllanBBeatles) reported
@O2 I think there is a problem with your chats as I've messaged twice and it hasn't changed when I go back into the message history and no one seems to have replied back
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PunkRockMess
(@PunkRockMess) reported
@O2 are your staff trained to hang up on customers (twice!) when they call to pay bills after being in a call queue for 30 minutes each time??
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Tom McGoldrick
(@TOMcGoldrick) reported
@O2 any reported network issues in PR26? Had no signal all day
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marie.lockhart
(@Lockhart57M1) reported
@stephenblevins9 @O2 Well I’m with Virgin and the same problem occurs, at times it is so frustrating.
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Emma Jones
(@MissJonesTweets) reported
@stevehalluk @O2 @ODEONCinemas Hi Steve, Did you get the code yesterday or Wednesday last week? If it’s last week’s code you had to book your film by midnight Tues this week. If that’s not the problem, it could be the Odeon you are trying to book for. My local one doesn’t accept them. Hope you can use them🤞
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Mike Klymko
(@MikeKlymko) reported
from
Dudley, England
@O2 Called to complain about poor network coverage where I live and work. Battery died whilst waiting on hold forever.
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Robert Mulligan
(@RobertMulligan5) reported
@stephenblevins9 @O2 I’ll second this… awful.
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Ash Martin
(@ashmartin19) reported
@O2 having an issue with the priority app, it won't open