O2 Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF11 and CF24.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (60%)
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Internet (20%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Cardiff, Wales
The most recent O2 outage reports came from the following cities: Cardiff, Rhoose, Pontypridd, Barry and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Rhoose |
Phone | |
| Cardiff |
Total Blackout | |
| Pontypridd |
Total Blackout | |
| Barry |
Phone | |
| Caerphilly |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
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Paige🧚🏻♀️🌸
(@paigebuckingham) reported
from
Cardiff, Wales
Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!
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gareth bird
(@Garethbird85) reported
from
Newport, Wales
@O2 can someone from customer service contact me please
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LisaEdwards78
(@LisaEdwards78) reported
from
Barry, Wales
@O2 Hi there I have had a highly Sophisticated national insurance scam call from a number registered to your network. There was an automated message purporting to be from the national crime agency. Please can you investigate this number 07850058296
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Big Dog
(@BigDogWrestler) reported
from
Newport, Wales
@Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.
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Hayley
(@Hayeley) reported
from
Cwmbran Central, Wales
@O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
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Clare Osborne Jones
(@clareoj) reported
from
Cardiff, Wales
@O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
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Mark Elliott🏴🇪🇺
(@gwelfor57) reported
from
Cardiff, Wales
@O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.
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FGE ⚡️
(@fgethearies) reported
from
Cardiff, Wales
Anyone else on @O2 ? My signal keeps cutting in and out 😩
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Oliver City Dog
(@BCFCOLIVERDOG) reported
from
Cardiff, Wales
@JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Jade Bowns
(@JdBowns91) reported
from
Barry, Wales
@O2 on the website it says to contact your customer services to change my name and other issues I want to discuss yet the only way I can get through to someone is to say I’ve had fraud occur! All I want to do is speak to someone why is it so hard. Chat is also unavailable
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.
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Cat Peters
(@CatTPeters) reported
from
Penarth, Wales
@O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.
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Cat Peters
(@CatTPeters) reported
from
Penarth, Wales
@O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!
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Cez 🏴
(@catlady_cez) reported
from
Cardiff, Wales
@O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@O2 Struggling with no or little service at home at the moment and it’s becoming very frustrating. I checked the service checker and they comes back as ok. My phone says 1 bar but that doesn’t allow me to use the internet.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Non-stop
(@3Sinif) reported
I give O2 1 chance, terminate my subscription without cost or I will share my ugly experience from all platforms. Every night, 10 minutes for the rest of 23 months. Trust me I will cause thousands of people to not use O2. @O2 @o2cando
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Chantelle ⚽️🏴⚽️🏴
(@logan4thompson) reported
@al270288 @O2 Been with o2 for years and never received a gift lol
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Simon
(@Lava087) reported
@O2 signal in New Ollerton NG22 is really bad! I’ve only picked up signal as I’ve left. What’s going on with your network lately? It’s a nightmare!!
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F Columbo
(@veritas5000) reported
Stupid @O2 illegally handing customer data on to third parties who cold-call you, stupid fooking crooks, @iconews should prosecute the filthy rats. >> 01612749218 = SCAMMERS, #UNIVERSALSQUARE CALL CENTRE, ARDWICK MANCHESTER. BUNCH OF TAXI DRIVERS WORK THERE DURING LUNCH TIME.
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Mrs C
(@WylieAnge) reported
@O2 I'd rather a reply to my complaint about your **** roaming cover if you don't mind?! And no I will not use 2g as suggested by yourselves.
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Debbie Katy Seymour
(@vodkadebs) reported
@O2 have been trying to claim on my insurance for a week now, most O2web chat advisors are great however the one I have just had contact with… not so nice! Have been told claim team will be in touch, nope. Try calling direct and get passed around with no help!
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Nina Russell
(@sunflowerninja) reported
Has anyone ever won @O2 Priority app competition? I swear I’ve entered every single comp I’d like to win since I’ve been on the network (over 10 years) and never won a thing! Am I missing a trick?!
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Andrew Ferguson
(@andrew_saval) reported
@JackEd84283152 @Techusiast Still no sign. I’ve no idea why @O2 are so slow
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Beth McCabe
(@Bethmccabe6) reported
@O2 please can you get in touch. I've had no signal now for 8 days. Your website is now saying you don't know what it will be fixed. I am only able to use my phone when connected to WiFi
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Bruce (the legend) ✨
(@BruceOnlyBruce) reported
My favourite thing about being an @O2 customer is when your device contract runs out and they sell your data to loads of dodgy companies, so you get unwanted calls for weeks. (My actual favourite bit is when you’re finally free and can choose a different network.)