O2 outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 4 minutes ago from Cardiff, Wales

  (4/4) ...as being the fault of an automated system, without any recompense or any attempt to suggest that they can improve, is horrifying. I feel almost constantly threatened, intimidated, and abused by @O2 due to an issue that they caused, and they are making no attempt to fix.

• 
  Cat Peters (@CatTPeters) reported 5 minutes ago from Penarth, Wales

  @O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!

• 
  Paul Williams Events (@pwilliamsevents) reported 6 minutes ago from Tongwynlais, Wales

  @jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service

• 
  Ieuan-Rhys Beal (@ieuanbeal15) reported 9 minutes ago from Cardiff, Wales

  @O2 your live chat service is garbage. 15

• 
  S T Jones (@STJonesx) reported 9 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 16 minutes ago from Pontnewydd, Wales

  @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

• 
  Bristol Oli (@BristolOli) reported 24 minutes ago from Cardiff, Wales

  @BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second

• 
  Lisardo Vivas (@LisardoVivas) reported 27 minutes ago from Cardiff, Wales

  @O2 @tig1985 I’m in cardiff with same issue

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 29 minutes ago from Newport, Wales

  @virginmedia @O2 Why is your Hotspot so poor? Never connects!

• 
  Sam Hall 🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐾🌈 (@SamHallWales) reported 32 minutes ago from Cwmbran Central, Wales

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 32 minutes ago from Cardiff, Wales

  There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

• 
  Gareth Thompson (@gareth_thmpsn) reported 42 minutes ago from Cardiff, Wales

  @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

• 
  The Dwyer Identify (F) (@StephenADwyer) reported 44 minutes ago from Caerleon, Wales

  @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 46 minutes ago from Cardiff, Wales

  (1/4) Not a week after I was horrifically abused by an @o2 #CustomerServices agent, and even after I settled the payment issue (ongoing problems with #O2 automated systems since last Aug/Sep) that very day, I have today received three consecutive threatening/#legal letters...

• 
  👑Immy👑 (@ImogensMind) reported 48 minutes ago from Blackwood, Wales

  @O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?

• 
  Callum James Littlemore 🔶 (@CJLittlemore) reported 49 minutes ago from Cardiff, Wales

  @O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.

• 
  Dan Guy (@ThisIsDanGuy) reported 52 minutes ago from Cardiff, Wales

  @O2 sucks that reduced the number of cafe Nero codes 😡

• 
  Rhian Langham (@Rhian1975) reported 53 minutes ago from Cardiff, Wales

  @O2 shocking attitude of customer service rep. Please get in touch.

• 
  S H A N I C E (@flowersshanice) reported 57 minutes ago from Cardiff, Wales

  Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

• 
  Sarah (@sarlpar) reported 60 minutes ago from Henllys, Wales

  @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr H (@silestanix) reported 47 seconds ago

  @O2 I've got a formal complaint pending at the moment so I doubt online team could push it any further but appreciate you guys wanting to look into this, will DM you the complaint reference number. And yes, PAC code would be good too, will send my number in that same dm.

• 
  fell (@fellbytheway) reported 2 minutes ago

  @TomTugendhat @O2 @EE is that a government issue or the network provider lack of investment ?

• 
  Clifton (@ebisham) reported 4 minutes ago

  @TomTugendhat @O2 I was on the top of Leith Hill on Sunday you could see for miles in every direction but no signal at all. It’s a combination of nimbys objecting to phone masts and unwillingness to invest. Direct to mobile Starlink will buck their ideas up.

• 
  James (@James62876216) reported 4 minutes ago

  @TomTugendhat @O2 @EE 14 years in power and it wasn't a problem then?

• 
  Claire Louise (@clairew930) reported 7 minutes ago

  @O2 please can you advise why your app never seems to work anymore when trying to view bills or make payments. It’s become a joke since you merged with Virgin

• 
  Stuart Maun (@MAUNConsulting) reported 8 minutes ago

  @O2 Hi there. Was there any resolution to this? I never actually received my email for the Greggs Sweet Treat I won last week, and nothing showing. Have I gone from a 'winner' to a 'loser' :o( - Hopefully there will be some way you can track it - sent my details last week on DM

• 
  Bloatee (@Bloatee1) reported 13 minutes ago

  @TomTugendhat @O2 @EE I don’t see the problem.

• 
  𝕮🦅 (@whit3charli3) reported 14 minutes ago

  @O2 your customer service is absolutely disgraceful and employee ******* english speaking people when WE ARE IN ******* ENGLAND YOU *****

• 
  🅓🅜🅨🅡🅒🅡 (@dmyrcr) reported 15 minutes ago

  @TomTugendhat @O2 @EE Your lot had 14 years. Maybe you should’ve campaigned about this then to your pals in government. Instead you did **** all

• 
  ᗪᗩᐯE (@Jaxstad) reported 15 minutes ago

  @HopefulWorrier @O2 They have really gone down hill! I can't get a decent conversation with anyone in customer service!