O2 outages and service status in Newport, Wales
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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O2 Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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The Dwyer Identify (F) (@StephenADwyer) reported from Caerleon, Wales@O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all
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👑Immy👑 (@ImogensMind) reported from Blackwood, Wales@O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?
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Rhian Langham (@Rhian1975) reported from Cardiff, Wales@O2 shocking attitude of customer service rep. Please get in touch.
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Sarah (@sarlpar) reported from Henllys, Wales@O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖
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Mark Elliott🏴🇪🇺 (@gwelfor57) reported from Cardiff, Wales@O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.
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Charlie Balcombe (@CharlBalcombe) reported from Cardiff, Wales@O2 hello! I forgot to put my UNiDAYS on when purchasing my new phone contract and I’m struggling to add it on after, is it possible you could help me with that please? :-(
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MH 🏴🏳️🌈🇪🇺 #yescymru (@cymboi) reported from Newport, Wales@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Gavin Lewandowski (@gavinlew) reported from Butetown Community, Wales@ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity
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S T Jones (@STJonesx) reported from Alway, Wales3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳
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Hywel Butcher (@HywelButcher) reported from Cardiff, WalesTop tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯
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Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, WalesThis weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder
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Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, WalesIf it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡
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Simon 💉💉💉🐉 (@uncriticalsimon) reported from Newport, Wales@jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)
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Callum Crowley (@callumcrowley) reported from Liswerry, Wales@O2 customer service are an absolute joke - can’t wait to change my provider #pathetic
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Hayley (@Hayeley) reported from Cwmbran Central, Wales@O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks
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Dai Smash/DavidDoran (@DaiSmashie) reported from Cwmbran Central, Wales@O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK
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Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, Wales@jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service
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Lisardo Vivas (@LisardoVivas) reported from Cardiff, Wales@O2 @tig1985 I’m in cardiff with same issue
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Clare Osborne Jones (@clareoj) reported from Cardiff, Wales@O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service
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Ade (@Bubwal) reported from Cardiff, Wales@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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RICKY (@Rickyroaster1) reported@Richard268422 @O2 O2 have gradually got worse and worse coverage, go outwith towns uts pathetically inadequate and go to scottish boarders, you get practically nothing.These charlatans don't go for best customer coverage,they go for what's the bare minimum we can get away with
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Northern Running Girl (@UKrunninggirl) reportedWhy is the link to the pre sale for Thomas Rhett not working on priority @O2
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nick renshaw (@nickrenshaw5) reported@O2 @27rufus People choose not to follow you because you are a shite company & one of the worst mobile providers in the UK. Now **** off & sort out this **** show of a company before we all leave & you end up with no customers!
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Adele Vaughan (@adelevaughanxo) reported@O2 can someone please contact me about an ongoing complaint! I cannot get a clear answer from anyone 🤯
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Andy Sherratt (@andyps1275) reported@Osprey0 @O2 Used to be that Virgin were the go-to for being the customer champion, since they merged with O2 that isn't the case. Puts me off moving home internet to them.
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Robbie T (@RobbieMT8) reported@O2 No outage the network is just awful and had been for years tbh.
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Dhruv Roy (@gurudalnation) reported@O2 Hi having massive signal issues, not able to use data at home due to poor reception. Additionally having issues in central london with little or no data working. Please help asap … this is not how a mobile contract should work for a customer
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Karl (@karldj83) reported@lestereverton80 @O2 Same the signal everywhere is shite
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Deano (@ScottishGamer74) reported@O2 @IwasKayammu1st Yeah having the same problem, service has been poor on a brand new phone. Definitely looking at leaving.
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Jack Woods (@Jackwoods2020) reported@O2 No phone signal and can’t spell send This is what I’m dealing with 🙄