O2 outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, and Cathays.

City	Problem Type	Report Time
New Tredegar	Total Blackout	29 days ago
Newport	Internet	2 months ago
Cardiff	Phone	2 months ago
Cardiff	Phone	2 months ago

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Gareth Thompson (@gareth_thmpsn) reported 1 minute ago from Cardiff, Wales

  What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 2 minutes ago from Cardiff, Wales

  (4/4) ...as being the fault of an automated system, without any recompense or any attempt to suggest that they can improve, is horrifying. I feel almost constantly threatened, intimidated, and abused by @O2 due to an issue that they caused, and they are making no attempt to fix.

• 
  leanne bodenham (@lelebodenham) reported 8 minutes ago from Magor, Wales

  @BLapham_8 @O2 All day yesterday and today I’ve had problems x

• 
  Cat Peters (@CatTPeters) reported 9 minutes ago from Penarth, Wales

  @O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!

• 
  S H A N I C E (@flowersshanice) reported 9 minutes ago from Cardiff, Wales

  Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

• 
  Shane (@gingio) reported 11 minutes ago from Cardiff, Wales

  @jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 12 minutes ago from Victoria, Wales

  @O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 13 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  Charlie Balcombe (@CharlBalcombe) reported 22 minutes ago from Cardiff, Wales

  @O2 hello! I forgot to put my UNiDAYS on when purchasing my new phone contract and I’m struggling to add it on after, is it possible you could help me with that please? :-(

• 
  Sam Hall 🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐾🌈 (@SamHallWales) reported 23 minutes ago from Cwmbran Central, Wales

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Dai Smash/DavidDoran (@DaiSmashie) reported 29 minutes ago from Cwmbran Central, Wales

  @O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK

• 
  👑Immy👑 (@ImogensMind) reported 36 minutes ago from Blackwood, Wales

  @O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?

• 
  Nathan Barrett (@nathanbarrett76) reported 37 minutes ago from Usk, Wales

  @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

• 
  Mikey Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mikeyroberts81) reported 42 minutes ago from Cathays, Wales

  @O2 hi, i am a UK customer, can I use my data in New York as normal? Or will I need to add a bolt on?

• 
  Bristol Oli (@BristolOli) reported 43 minutes ago from Cardiff, Wales

  @BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second

• 
  Gareth Thompson (@gareth_thmpsn) reported 43 minutes ago from Cardiff, Wales

  @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

• 
  Super Blue Eye Dog (@BigDogWrestler) reported 45 minutes ago from Cardiff, Wales

  How can @O2 sponsor the World's most popular concert venue as in @TheO2 but can't give me a decent signal for 50% of my day?

• 
  Callum Crowley (@callumcrowley) reported 49 minutes ago from Liswerry, Wales

  @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

• 
  Oliver City Dog (@BCFCOLIVERDOG) reported 51 minutes ago from Cardiff, Wales

  @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

• 
  Beth (@bethanjane22) reported 59 minutes ago from Cardiff, Wales

  When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Exiled Scouser (@P4ULAWILLIAMS) reported 5 minutes ago

  @O2 Perhaps you can explain to me why I've been charged this month for an iphone fraudulently ordered in my name. A case you said had been resolved a month ago yet despite a one hour phone call to your team this issue is still ongoing - Appalling service - not impressed 🙁

• 
  Vikki (@Rocky_Horror17) reported 9 minutes ago

  @O2 Spent over an hour on the phone, can't speak to anyone in the UK. Shocking customer service.

• 
  Darren Coomer (@coomerdarren) reported 11 minutes ago

  @O2 What an absolute joke of a company since virgin media i can't access my O2 app spoken to 2 people who said they will get this issue resolved & again nothing i still can't us the O2 app because I need a virgin account ******* sort it out !!

• 
  Frazzz (@FrazzzYT) reported 12 minutes ago

  I recommend avoiding @O2 as a mobile provider. Cut my services off yet they've gotten payment on 4th. Am told my services won't be restored UNTIL the 13th because they can't "find" the payment. Bank has given them the details they need. Can't even call the doctor, complaint it is

• 
  karrotkoo🥕👩🏻‍🚀BABY STAR CANDY ⭐️ (@tantankook) reported 12 minutes ago

  @O2 hi! I can’t login to my o2 account to pay my bill. Please help

• 
  Andrew Walker (@filmAlive) reported 13 minutes ago

  @O2 Tried to top up via 4444 but it's failed twice. Shows pending transaction in banking app so it's not a funding issue

• 
  Paddy.og 🍌 (@PaddyWarburton) reported 14 minutes ago

  any customers of @O2 in the UK had any recent customer service experiences? my wife and I have both had to contact them in the past few days and WOW it’s been a horrendous experience sure it didn’t used to be like this?

• 
  AP. (@julsbvby) reported 14 minutes ago

  @O2 can I get help. I send this query two days ago and nothing yet. I have dm’d also nothing.

• 
  S & S Timms Antiques (@Timmsantiques) reported 20 minutes ago

  @o2businessuk @O2 are there intermittent issues with your data services today? I changed tariffs yesterday, taking a new contract and now today my data signal has been pretty much non existent for most of the day! Coincidence or not?

• 
  Darren Coomer (@coomerdarren) reported 21 minutes ago

  @O2 I'm absolutely pissed off with O2 i can't log in to my app as its asking for virgin media login details which I don't have an account with 2 calls to customer services & just a waste of time