O2 Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (42%)
• Internet (31%)
• Total Blackout (22%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, Cathays, Newport, and Cardiff.

City	Problem Type	Report Time
New Tredegar	Total Blackout	12 days ago
Newport	Internet	2 months ago
Cardiff	Phone	2 months ago
Cardiff	Phone	2 months ago
Newport	Phone	4 months ago
Newport	Phone	5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 19 seconds ago from Cardiff, Wales

  Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 6 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  Hayley (@Hayeley) reported 6 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  FGE ⚡️ (@fgethearies) reported 13 minutes ago from Cardiff, Wales

  Anyone else on @O2 ? My signal keeps cutting in and out 😩

• 
  Gareth Thompson (@gareth_thmpsn) reported 15 minutes ago from Cardiff, Wales

  What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

• 
  Gareth Thompson (@gareth_thmpsn) reported 22 minutes ago from Cardiff, Wales

  @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

• 
  Clare Osborne Jones (@clareoj) reported 28 minutes ago from Cardiff, Wales

  @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

• 
  Big Dog (@BigDogWrestler) reported 28 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  Big Dog (@BigDogWrestler) reported 32 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported 32 minutes ago from Cardiff, Wales

  Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

• 
  Gareth Thompson (@gareth_thmpsn) reported 34 minutes ago from Cardiff, Wales

  @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

• 
  Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported 39 minutes ago from Cardiff, Wales

  @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

• 
  Diana Waldron (@Waldron_Diana) reported 42 minutes ago from Cardiff, Wales

  @O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment

• 
  Peter Williams (@meribelman) reported 46 minutes ago from Penarth, Wales

  @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

• 
  S H A N I C E (@flowersshanice) reported 49 minutes ago from Cardiff, Wales

  Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

• 
  Nathan Barrett (@nathanbarrett76) reported 50 minutes ago from Usk, Wales

  @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

• 
  Oliver City Dog (@BCFCOLIVERDOG) reported 52 minutes ago from Cardiff, Wales

  @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

• 
  Cat Peters (@CatTPeters) reported 56 minutes ago from Penarth, Wales

  @O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.

• 
  Adam Lee (@AdamLee2011) reported 58 minutes ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  Cat Peters (@CatTPeters) reported 60 minutes ago from Penarth, Wales

  @O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chels ❤️‍🩹 (@chelsea15195152) reported 2 minutes ago

  @O2 can you help me? I’ve had trouble paying my bill due to an issue on your end. I’ve called, emailed, messaged and been to an o2 shop and had no help. Everyone I’ve spoken to has said because I took it out online it has to be payed online, but how can I do that when it will not

• 
  Dan Le Gresley (@Dan_TheMilk) reported 3 minutes ago

  @O2 Can I get an update on the repair of the mast near cv9 1ex. Been down for 48hours and I run my office from the 4g network...please help

• 
  Diane (@Dwhitehouse1980) reported 6 minutes ago

  @O2 Imagine being with @O2 a few months and still not able to get om the o2 app a d having to call many times only to get told its a technical issue and a technician will call within 24 hours and 3 weeks later no call 🤔

• 
  Dean Mcmorrow 🏳️‍🌈🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🇪🇦 (@DeanMcmorrow2) reported 8 minutes ago

  @O2 I have had no choice but to raise a dispute via my bank , you have not contacted me and I’ve given you the opportunity on several platforms and via telephone, I’m still waiting for the call back. I’ve been a customer for 15 years and you treat me like crap. #disgraceful

• 
  Gemma Atkinson (@gatkinson85) reported 10 minutes ago

  @O2 4G has been awful in HD9 area for around a week now, is this issue ongoing?

• 
  cherie hathaway (@cherielaura) reported 12 minutes ago

  @O2 you are literally the worst company ive ever come across. Stressful isnt the word.

• 
  Nick Welham (@NickWelham1) reported 12 minutes ago

  @O2 I used my phone's PAC code so I could keep my old number - but phone is still saying no network - though my number shows on the MyO2 website? What do I need to do?

• 
  Denise Hedges (@DeniseHedges3) reported 13 minutes ago

  @O2 Someone replying to yet another help request after nearly a month with no phone and saying ' I am sorry but none of the previous number of people you've talked to before have raised a technical request to investigate the problem'. This being after multiple calls and 10 new sims

• 
  TalithaecfcWhite (@talithawhite) reported 13 minutes ago

  @O2 A call would be nice, oh that's right I have no signal at my home because of 'ongoing' maintenance!!

• 
  ✨ (@theonlyshxn) reported 19 minutes ago

  @O2 why has my phone signal and data been on and off for the past week? Why have you not sorted it out yet?