O2 outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported 10 minutes ago from Cardiff, Wales

  @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

• 
  S T Jones (@STJonesx) reported 17 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  Gareth Thompson (@gareth_thmpsn) reported 18 minutes ago from Cardiff, Wales

  @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 19 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  👑Immy👑 (@ImogensMind) reported 21 minutes ago from Blackwood, Wales

  @O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?

• 
  Paul Williams Events (@pwilliamsevents) reported 28 minutes ago from Tongwynlais, Wales

  Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience

• 
  Rhian Langham (@Rhian1975) reported 29 minutes ago from Cardiff, Wales

  @O2 shocking attitude of customer service rep. Please get in touch.

• 
  Sarah (@sarlpar) reported 32 minutes ago from Henllys, Wales

  @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

• 
  Eddy 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ChrisEddy_7) reported 33 minutes ago from Cardiff, Wales

  It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2

• 
  The Dwyer Identify (F) (@StephenADwyer) reported 34 minutes ago from Caerleon, Wales

  @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

• 
  Simon 💉💉💉🐉 (@uncriticalsimon) reported 39 minutes ago from Newport, Wales

  @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

• 
  Hywel Butcher (@HywelButcher) reported 41 minutes ago from Cardiff, Wales

  Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯

• 
  Lea French (@Lea_May_) reported 42 minutes ago from Cardiff, Wales

  @O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday!

• 
  Super Blue Eye Dog (@BigDogWrestler) reported 43 minutes ago from Cardiff, Wales

  How can @O2 sponsor the World's most popular concert venue as in @TheO2 but can't give me a decent signal for 50% of my day?

• 
  Shane (@gingio) reported 48 minutes ago from Cardiff, Wales

  @jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

• 
  Dani 💋 (@92danielleyoung) reported 49 minutes ago from Alway, Wales

  What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬

• 
  Gareth Thompson (@gareth_thmpsn) reported 51 minutes ago from Cardiff, Wales

  What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

• 
  Big Dog (@BigDogWrestler) reported 55 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  leanne bodenham (@lelebodenham) reported 59 minutes ago from Magor, Wales

  @BLapham_8 @O2 All day yesterday and today I’ve had problems x

• 
  Oliver City Dog (@BCFCOLIVERDOG) reported 60 minutes ago from Cardiff, Wales

  @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paula (@Paula24Paula) reported 8 minutes ago

  @O2 trying to cancel my mums phone contract who has gone into a nursing home with dementia to be told you need to speak to mum. I explained again my mum has dementia to be told will need power of attorney. Your staff are so insensitive at such a difficult traumatic time.

• 
  Larissa Pelham (@larissapelham) reported 8 minutes ago

  @O2 I cannot DM on X. Funeral services & family couldn’t reach my mother while preparing her husband’s funeral. Emergency services couldn’t reach her and now she’s in hospital where we can’t reach her. This has continued since 3/26. A direct number pls to speak to someone senior.

• 
  Stacey (@Stacearoo) reported 11 minutes ago

  @O2 why on earth is it IMPOSSIBLE to sign in?!?! I have never found something so ridiculously difficult!

• 
  тαѕнα|мєт мαє мυℓℓєя (@needymusiclover) reported 13 minutes ago

  @O2 The issue is that when you google the number it’s coming up as legitimate o2 insurance. The thing that made me suspicious was that insurance department wouldn’t call to tell me my sim was getting disconnected as there’s different departments.

• 
  steve woolhouse (@stevewoolhouse9) reported 17 minutes ago

  @O2 yet again shocking service. Why do we bother to pay our bills. The customer service is just shocking and my phone is yet again dropping out as their are issues

• 
  Al (@RealAJG7) reported 18 minutes ago

  Having to buy a ticket cause @O2 ******* awful service means you can’t get into your train app in the middle of a major city in the uk, utterly useless *****

• 
  Deano... (@Frugal_ways) reported 19 minutes ago

  @humantorch1036 @O2 @Ofcom Unless an issue is happening to a certain number of people, watchdogs, official bodies, etc. Do nothing. So they just plod along, counting numbers, with little to offer. Also, there is no such thing as, "An independent watchdog/official body" - they are in each other's pockets.

• 
  тαѕнα|мєт мαє мυℓℓєя (@needymusiclover) reported 20 minutes ago

  @O2 had a call from what appeared to be an actual number from o2 stating that you’re shutting my sim down in a so many days due to the merge with virgin it’ll be deactivated I’ve contacted you and made you aware just want to share it for others and see if you are

• 
  grace (@itsnotgracelolz) reported 21 minutes ago

  Hi @O2, I am on PAYG and topped up. Why am I getting an error when trying to log in to Priority followed by a text message telling me to top up to continue enjoying Priority? I have money in my balance & I have tried deleting the app and reinstalling it. Please help!

• 
  MUFC Chatter (@mufcchatter) reported 22 minutes ago

  @O2 PLEASE HELP! I found out today that I have a CCJ on my file from O2 from 2024. This relates to a bundled SIM with a Virgin Broadband contract which was cancelled before it was set up due to credit. The O2 sim was supposed to be cancelled to but it wasn't!