O2

O2 Outage Report in Newport, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Newport, Wales 12/07/2025 04:55

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: Newport.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Phone
United KingdomAbertillery Phone
United KingdomCardiff Phone
United KingdomBlackwood Total Blackout
United KingdomCardiff Phone
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • meribelman Peter Williams (@meribelman) reported from Penarth, Wales

    @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

  • DennerSusan susan denner (@DennerSusan) reported from Cardiff, Wales

    @O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for

  • LisaEdwards78 LisaEdwards78 (@LisaEdwards78) reported from Barry, Wales

    @O2 Hi there I have had a highly Sophisticated national insurance scam call from a number registered to your network. There was an automated message purporting to be from the national crime agency. Please can you investigate this number 07850058296

  • Daniel_Lyddon Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    (1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...

  • STJonesx S T Jones (@STJonesx) reported from Alway, Wales

    When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

  • CatTPeters Cat Peters (@CatTPeters) reported from Penarth, Wales

    @O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.

  • Daniel_Lyddon Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder

  • STJonesx S T Jones (@STJonesx) reported from Alway, Wales

    Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

  • STJonesx S T Jones (@STJonesx) reported from Alway, Wales

    3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

  • PattersonLela1 Lela Patterson (@PattersonLela1) reported from Barry, Wales

    @O2 I didn’t receive an alert and neither did my family. It’s a fantastic idea, though! Are all Network operators doing this? :)

  • flowersshanice S H A N I C E (@flowersshanice) reported from Cardiff, Wales

    @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

  • PattersonLela1 Lela Patterson (@PattersonLela1) reported from Barry, Wales

    Hi @O2. If you received a notification that a sound was played from my phone, please don’t worry. I was just testing out the Find My app on my iPhone, as I’ve never used it before, so I just wanted to check it out and see how it worked. Thank you and sorry. :)

  • Garethbird85 gareth bird (@Garethbird85) reported from Newport, Wales

    @O2 can someone from customer service contact me please

  • themarkhawkins Mark Hawkins (@themarkhawkins) reported from Barry, Wales

    @viv_wilson @O2 I am in CF62 area, I haven't been able to get more than one bar for years, forget 3/4g Only keep it as I get a good signal in work.

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

  • Hayeley Hayley (@Hayeley) reported from Cwmbran Central, Wales

    @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

  • BristolOli Bristol Oli (@BristolOli) reported from Cardiff, Wales

    @BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground

  • ImogensMind 👑Immy👑 (@ImogensMind) reported from Blackwood, Wales

    @O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Matthew20454695 Matthew Forsyth (@Matthew20454695) reported

    @O2 I have now called your customer service 3 times to try and get my old number transferred to my new sim, still no success and its approaching a week since I first tried, I was told this would be a simple process.

  • kyleighgreen22 kyleigh green (@kyleighgreen22) reported

    @MrsAA55 @O2 Wouldn’t mind but where I live the “4G” is crap so can’t even use my data 🙄 why oh why did I renew my contract 🙈🙈🙈🙈

  • EnvisRacingFan Natalie. Rome next (@EnvisRacingFan) reported from Burton upon Trent, England

    @thelifeofjadey @O2 BT. They use EE s network and are so reliable

  • iTech_iNews iTech (@iTech_iNews) reported

    @O2 Guys any support, please? Got a PAYG sim but no network. Still got credit. Any idea? Thanks!

  • benmrowe Ben Rowe (@benmrowe) reported

    Trying to join @O2, a saga in several million parts. After 20 years it was time to change provider. O2 were so much cheaper this time round. I needed to transfer three lines. No problem, I though. First up the website said I couldn’t do multiple lines and had to call… 1/

  • The_Bird_Tweet The Bird Tweet (@The_Bird_Tweet) reported

    Everyone in the Uk , do not go on @o2 network,4G is rubbish and i have written confirmation they have issues with their masts and have no idea when it will be fixed - save your money #o2arerubbish #o2

  • matt_jy matt_jy (@matt_jy) reported

    @O2 Do you no longer split the device and the airtime plan? My wife and I can leave in three weeks but no deal is really appealing. Were going to stay as we are but with the device paid off I don’t want to pay £45.63 each. Just had an email saying it’s going up not coming down

  • NawazAteeb Ateeb (@NawazAteeb) reported

    @SaraBeverley @O2 That is extreme, yet their service isn’t worth that

  • TedWelford Ted Welford (@TedWelford) reported

    @philce @O2 There always seems to be a problem 😬

  • kyleighgreen22 kyleigh green (@kyleighgreen22) reported

    @O2 That’s what I use when I’m home but if I’m out doing the school run , going to work etc I’ve missed many calls because of shocking signal