O2 outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  susan denner (@DennerSusan) reported 53 seconds ago from Cardiff, Wales

  @O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for

• 
  Beth (@bethanjane22) reported 3 minutes ago from Cardiff, Wales

  When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

• 
  Oliver City Dog (@BCFCOLIVERDOG) reported 6 minutes ago from Cardiff, Wales

  @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

• 
  S T Jones (@STJonesx) reported 8 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  Stuart Maclean (@stuomac88) reported 10 minutes ago from Abertillery, Wales

  @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 16 minutes ago from Victoria, Wales

  @O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?

• 
  Shane (@gingio) reported 16 minutes ago from Cardiff, Wales

  @jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

• 
  Divya (@divyaparikh_) reported 17 minutes ago from Cardiff, Wales

  @O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 29 minutes ago from Cardiff, Wales

  (2/4) ...from @o2 dated TWO DAYS after the issue was, I was told, cleared up. A call to #O2 #AccessForYou this afternoon shows the issue is cleared up and the letters are auto-generated because payments can take up to 48hrs to register with O2...

• 
  End Of Terror (@EndOfTerror) reported 30 minutes ago from Caerleon, Wales

  @O2 I have a similar problem with @bt_uk

• 
  Jamie Riddell (@jamieriddell) reported 33 minutes ago from Cardiff, Wales

  Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.

• 
  S T Jones (@STJonesx) reported 34 minutes ago from Alway, Wales

  3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

• 
  Mark Edwards (@Welsh_PA) reported 39 minutes ago from Cardiff, Wales

  @PA_Stacey Oh yes @O2 love to go OTT on bill notification. It’s a shame they don’t put more emphasis on sorting out their weak/phantom 4G signal 📡 #priorities

• 
  The Dwyer Identify (F) (@StephenADwyer) reported 43 minutes ago from Caerleon, Wales

  @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

• 
  Dani 💋 (@92danielleyoung) reported 50 minutes ago from Alway, Wales

  What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬

• 
  Paul Williams Events (@pwilliamsevents) reported 50 minutes ago from Tongwynlais, Wales

  Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience

• 
  Super Blue Eye Dog (@BigDogWrestler) reported 51 minutes ago from Cardiff, Wales

  How can @O2 sponsor the World's most popular concert venue as in @TheO2 but can't give me a decent signal for 50% of my day?

• 
  Peter Williams (@meribelman) reported 52 minutes ago from Penarth, Wales

  @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

• 
  Adam Smith #BlackLivesMatter (@Taxiboi3583) reported 52 minutes ago from Beechwood, Wales

  @O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?

• 
  Gareth Thompson (@gareth_thmpsn) reported 57 minutes ago from Cardiff, Wales

  @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amy (@AJosephine_xoxo) reported 4 minutes ago

  One reason I miss working for @O2 which i never thought till now is when samsung release new tech, cos I loved seeing it first!!!

• 
  G E O R G E (@georgieboyg) reported 5 minutes ago

  If anyone lost a camcorder Friday at #TruckFestival during the Maccabees then I found it and handed it to lost property at the festival. I know memories are important so hope you get it back. Maccabees you were incredible 🙏🏻 @themaccabees @TruckFestival & @O2 network was awful

• 
  Amy Jo McLellan (@AmyJoSays) reported 8 minutes ago

  @altrinchamhq @O2 Nothing for me again! I won a couple of electrolytes samples one week and nothing at all on the others. Win rate must have gone down. Shame! 😞

• 
  Lil_Missy (@Introvert_Head) reported 8 minutes ago

  Apparently there's an issue where I live with a mast and I've got no signal. When is this likely to be fixed?? @O2

• 
  millie (@overgrownmillie) reported 9 minutes ago

  @O2 tell me how I'm supposed to make an online claim about my stolen iPhone when every time I try and use the link it comes up with error 401 unauthorised. What is my £15 a month actually doing if I can't access this ****?????

• 
  john rowan (@jokewapo) reported 13 minutes ago

  Since @O2 and @virginmedia got together what shite show it is. O2 signal is terrible and Virgin WiFi has went from being brilliant to petty poor

• 
  Emma Hawker (@emma_hawker) reported 14 minutes ago

  @O2 apologies if I misspell the name but I just spoke with someone called Oshama on the 4445 number and she has helped resolved a problem I’ve had for weeks that’s been really frustrating and getting me down, I can’t thank her enough, it’s finally being resolved 🥲🙏🏼

• 
  Grendel (@wakeyrule) reported 16 minutes ago

  @kokeshimum @O2 Because big companies care more about servicing their manager bonuses and shareholders dividends than providing a reasonable service.

• 
  Sarah (@kokeshimum) reported 16 minutes ago

  @Savplast60 @O2 How ******** do you make a **** mobile phone service about immigrants ffs. O2 are a private company you clown.

• 
  peterhayes8576@gmail. com (@peterhayes8576) reported 17 minutes ago

  @kokeshimum @O2 It's terrible all over the North, O2 have got gradually worse now all the help moved abroad. After 25 yrs I'm leaving going to Movistar in Canaries.