O2 Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, Cathays, Newport, and Cardiff.

City	Problem Type	Report Time
New Tredegar	Total Blackout	16 days ago
Newport	Internet	2 months ago
Cardiff	Phone	2 months ago
Cardiff	Phone	2 months ago
Newport	Phone	4 months ago
Newport	Phone	5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  gareth bird (@Garethbird85) reported 3 minutes ago from Newport, Wales

  @O2 can someone from customer service contact me please

• 
  Cat Peters (@CatTPeters) reported 5 minutes ago from Penarth, Wales

  @O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!

• 
  Gareth Thompson (@gareth_thmpsn) reported 9 minutes ago from Cardiff, Wales

  @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

• 
  S T Jones (@STJonesx) reported 10 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  susan denner (@DennerSusan) reported 17 minutes ago from Cardiff, Wales

  @O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for

• 
  S H A N I C E (@flowersshanice) reported 19 minutes ago from Cardiff, Wales

  @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

• 
  Bristol Oli (@BristolOli) reported 20 minutes ago from Cardiff, Wales

  @BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground

• 
  Clare Osborne Jones (@clareoj) reported 34 minutes ago from Cardiff, Wales

  @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

• 
  Peter Williams (@meribelman) reported 38 minutes ago from Penarth, Wales

  @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

• 
  Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported 40 minutes ago from Cardiff, Wales

  @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 46 minutes ago from Cardiff, Wales

  (1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 47 minutes ago from Cardiff, Wales

  This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder

• 
  S T Jones (@STJonesx) reported 48 minutes ago from Alway, Wales

  When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

• 
  S T Jones (@STJonesx) reported 48 minutes ago from Alway, Wales

  3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

• 
  Hayley (@Hayeley) reported 50 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  Gareth Thompson (@gareth_thmpsn) reported 53 minutes ago from Cardiff, Wales

  @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

• 
  👑Immy👑 (@ImogensMind) reported 53 minutes ago from Blackwood, Wales

  @O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?

• 
  Gareth Thompson (@gareth_thmpsn) reported 56 minutes ago from Cardiff, Wales

  What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 59 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  Cat Peters (@CatTPeters) reported 59 minutes ago from Penarth, Wales

  @O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Hutchinson (@ramshutcho) reported 8 minutes ago

  Literally been an @O2 customer for over 10 years. Today I requested to move my number to rival network just because you can’t knock me a tenner a month off my bill for a new phone. Worked out that probably spent over £5000+ in those 10 years. Unbelievable Jeff

• 
  mumbers (@mumbers) reported 13 minutes ago

  @O2 I am not happy with the changes to the Pay Monthly Mobile Agreement, but you have made it very difficult to end my contract as I would also have to pay off my Device Plan immediately. This feels like I am being trapped into remaining a customer. Can you comment please?

• 
  Dudley of Yesterzine (@yesterzine) reported 13 minutes ago

  @8_16_32bit @Timmus_TSET @O2 Which really sounds like a “them” problem.

• 
  Philip Scott-Wallace (@pscottwallace) reported 19 minutes ago

  @O2 my father has been a victim of fraud. A person claiming to be him has defaulted on an O2 bill but their address is in Cardiff where my dad has no property and has never resided. We have emailed the fraud team and the amendment team but no one is replying. 1/2

• 
  Ari Gork (@arigork) reported 20 minutes ago from Barnet, England

  @O2 Fixed the issue. Turned Volte off, rebooted, turned back on and got wifi calling back :)

• 
  beth 🌟 8 (@lukescarif) reported 22 minutes ago

  @O2 are you down

• 
  señorita swag (@pyxiebell) reported 24 minutes ago

  Trying to buy gig tickets on o2 priority presale and it’s taking me in circles and I can’t get them wtf is going on @O2

• 
  Katherine S Lansdown (@kathlansdown) reported 25 minutes ago

  @O2 @michelajh Having the same issue. I am in Cam, Gloucestershire. This is happening far too often lately!

• 
  mumbers (@mumbers) reported 26 minutes ago

  @O2 Yes I read that in the letter which I received today. So I am ‘trapped’ in my new contract if I cannot pay off my device in full immediately. You bill my Device Plan separately, so why can’t I retain that part of my contract and just cancel the Airtime part?

• 
  Adam Lynch (@WhitacreBespoke) reported 28 minutes ago

  @gamstonlad @SimonEddell @O2 I always blame the weather if it’s windy, hot cold or thundery it always seems worse. I wonder if it is possible? Will be a good excuse “leaves on the network” straight out of the British rail training manual