O2 Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, Cathays, Newport, and Cardiff.

City	Problem Type	Report Time
New Tredegar	Total Blackout	18 days ago
Newport	Internet	2 months ago
Cardiff	Phone	2 months ago
Cardiff	Phone	2 months ago
Newport	Phone	4 months ago
Newport	Phone	6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Gareth Thompson (@gareth_thmpsn) reported 3 minutes ago from Cardiff, Wales

  @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

• 
  Big Dog (@BigDogWrestler) reported 4 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  Cat Peters (@CatTPeters) reported 12 minutes ago from Penarth, Wales

  @O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!

• 
  Gareth Thompson (@gareth_thmpsn) reported 21 minutes ago from Cardiff, Wales

  @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

• 
  Peter Williams (@meribelman) reported 22 minutes ago from Penarth, Wales

  @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

• 
  Oliver City Dog (@BCFCOLIVERDOG) reported 27 minutes ago from Cardiff, Wales

  @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

• 
  Big Dog (@BigDogWrestler) reported 29 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  FGE ⚡️ (@fgethearies) reported 29 minutes ago from Cardiff, Wales

  Anyone else on @O2 ? My signal keeps cutting in and out 😩

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 35 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  Nathan Barrett (@nathanbarrett76) reported 38 minutes ago from Usk, Wales

  @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

• 
  Gareth Thompson (@gareth_thmpsn) reported 38 minutes ago from Cardiff, Wales

  What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

• 
  Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported 38 minutes ago from Cardiff, Wales

  @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

• 
  gareth bird (@Garethbird85) reported 39 minutes ago from Newport, Wales

  @O2 can someone from customer service contact me please

• 
  Hayley (@Hayeley) reported 47 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  Cat Peters (@CatTPeters) reported 49 minutes ago from Penarth, Wales

  @O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.

• 
  Clare Osborne Jones (@clareoj) reported 50 minutes ago from Cardiff, Wales

  @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

• 
  S H A N I C E (@flowersshanice) reported 53 minutes ago from Cardiff, Wales

  @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

• 
  Adam Lee (@AdamLee2011) reported 55 minutes ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  👑Immy👑 (@ImogensMind) reported 55 minutes ago from Blackwood, Wales

  @O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?

• 
  Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported 55 minutes ago from Cardiff, Wales

  Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🎶Caz 🎶 (@RandomCaz) reported 34 seconds ago

  @O2 again having signal issues in LS1 6PJ. This is not the first time. For a major mobile phone company this is not acceptable.

• 
  Leeroy (@Leehow93) reported 3 minutes ago

  @O2 any reason for no signal? Network status shows all is fine.

• 
  Lydia (@lyd54321) reported 3 minutes ago

  @ELFormosax @O2 Same here. No signal for 2 days and keep getting told there aren’t issues

• 
  Dj Domin8 (@DjDomin8) reported 6 minutes ago

  How did @O2 become THIS ****??? Worst data speed in history

• 
  Joel.. (@Joeldaking) reported 7 minutes ago

  @O2 signed up for a contract with you, provided PAC code as requested and my number still hasn't switched since last week. Just cancelled the contract and I am moving to a competitor, great service O2!

• 
  𝘾𝙝𝙧𝙞𝙨 𝘾𝙡𝙖𝙧𝙠𝙨𝙤𝙣 (@MrChrisClarkson) reported 8 minutes ago

  @O2 I should add, I can’t call 402 to speak to you as I have no signal and there’s no online chat option. I’m stuck. HELP!

• 
  The Rewired Radio Show (@TheRewiredPod) reported 8 minutes ago

  @premnsikka Simply not true. This is profiteering. @O2 never got rid of the EU roaming charges. Three lets you use your data for free in the USA - So how does that work as they are outside the EU?? No one to blame but the service providers! Vote with your feet and move provider!

• 
  Chris Cotterill (@mclane1994) reported 11 minutes ago

  @O2 I wouldn’t bother. The signal in my area for internet doesn’t work at all. Put a complaint in but was told by the store they are getting a lot of complaints but they need a lot for the big bosses to actually act on it. As soon as my contract is up I’m leaving :(

• 
  Jaja Muhammad (@Jaja__Muhammad) reported 11 minutes ago

  The only thing I don’t like about @O2 is accessing customer service

• 
  Jonny (@Tilneys) reported 13 minutes ago

  @O2 Having recently switched from the Three network I am astounded at what poor data rates we are getting on the O2 network. I have to say it feels like I have gone back ten years on telecoms progress. Just felt I needed to make the point.