O2

O2 Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Newport, Wales 03/05/2026 22:40

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: Cathays, Newport and Cardiff.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Phone
United KingdomCardiff Phone
United KingdomNewport Phone
United KingdomNewport Phone
United KingdomAbertillery Phone

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • Daniel_Lyddon Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    (1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...

  • STJonesx S T Jones (@STJonesx) reported from Alway, Wales

    When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

  • STJonesx S T Jones (@STJonesx) reported from Alway, Wales

    3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

  • PattersonLela1 Lela Patterson (@PattersonLela1) reported from Barry, Wales

    @O2 I didn’t receive an alert and neither did my family. It’s a fantastic idea, though! Are all Network operators doing this? :)

  • Daniel_Lyddon Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder

  • CatTPeters Cat Peters (@CatTPeters) reported from Penarth, Wales

    @O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.

  • Garethbird85 gareth bird (@Garethbird85) reported from Newport, Wales

    @O2 can someone from customer service contact me please

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

  • flowersshanice S H A N I C E (@flowersshanice) reported from Cardiff, Wales

    @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

  • Hayeley Hayley (@Hayeley) reported from Cwmbran Central, Wales

    @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

  • STJonesx S T Jones (@STJonesx) reported from Alway, Wales

    Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

  • ImogensMind 👑Immy👑 (@ImogensMind) reported from Blackwood, Wales

    @O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?

  • meribelman Peter Williams (@meribelman) reported from Penarth, Wales

    @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

  • DennerSusan susan denner (@DennerSusan) reported from Cardiff, Wales

    @O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for

  • LisaEdwards78 LisaEdwards78 (@LisaEdwards78) reported from Barry, Wales

    @O2 Hi there I have had a highly Sophisticated national insurance scam call from a number registered to your network. There was an automated message purporting to be from the national crime agency. Please can you investigate this number 07850058296

  • themarkhawkins Mark Hawkins (@themarkhawkins) reported from Barry, Wales

    @viv_wilson @O2 I am in CF62 area, I haven't been able to get more than one bar for years, forget 3/4g Only keep it as I get a good signal in work.

  • PattersonLela1 Lela Patterson (@PattersonLela1) reported from Barry, Wales

    Hi @O2. If you received a notification that a sound was played from my phone, please don’t worry. I was just testing out the Find My app on my iPhone, as I’ve never used it before, so I just wanted to check it out and see how it worked. Thank you and sorry. :)

  • BristolOli Bristol Oli (@BristolOli) reported from Cardiff, Wales

    @BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Welshclick Joy Price (@Welshclick) reported

    I want to give a huge shout out to @O2 for their shocking customer service over the past 2 weeks... upgrade on Saturday 03/04 and was advised my new iPhone would be delivered on Tuesday 06/04. Still not received and customer service have been useless in locating the package...

  • BadgerOfSteel Badger Of Steel (@BadgerOfSteel) reported

    @O2 any chance you could remember lots of people don't live in large towns or have a Greg's or Nero near them? Seems like you like to discriminate against those who live in villages and the countryside. Could you help us in other ways?

  • bobjohno Robert Johnson (@bobjohno) reported

    @O2 is your noble network down in the TA18 area?

  • jenniloxo jen (@jenniloxo) reported

    @O2 why are you so ******* ****

  • AydenizRiki Riki Aydeniz (@AydenizRiki) reported

    @wobblyclark @VodafoneUK You don’t know how lucky you are. @O2 hung up on me the other day and actually getting through to their customer service takes some doing.

  • PeterClaydon Peter Claydon (@PeterClaydon) reported

    @TGratzek @O2 That app just shoes cell information and signal quality. I did do a speed test at that location and it was 100 Mbps down and 10 Mbps up. The best I've seen on 5G in the UK is 100 Mbps, but the network I'm on has only 40 MHz bandwidth for 5G at the moment.

  • BlueStaffyOwner Ⓟⓗⓘⓛ🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@BlueStaffyOwner) reported

    @O2 I was most definitely. I asked to be left on hold till the end of the tune. First class customer service as always. Thanks.

  • CEOHousingOps Moira Bayne (@CEOHousingOps) reported

    Had some really great customer service from @O2 staff in recent days. V patient and helpful.

  • Welshclick Joy Price (@Welshclick) reported

    @O2 @dhl I was promised a Manager call back today but surprise surprise... no call came. You think one month free line rental can compensate for this epic fail in offering a service to your customers. #ShameOnYou

  • OrthopodReg Simon Fleming 🔨 (@OrthopodReg) reported

    Terrible customer service by the team at @O2 Westfield. They sold me a product I didn’t want, after i explicitly said I didn’t want it and I’m now being told I can’t get out of it. Literal, actual theft. Me, @O2 and @Ofcom are gonna have words