O2 outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Charlie Balcombe (@CharlBalcombe) reported 24 seconds ago from Cardiff, Wales

  @O2 hello! I forgot to put my UNiDAYS on when purchasing my new phone contract and I’m struggling to add it on after, is it possible you could help me with that please? :-(

• 
  Dai Smash/DavidDoran (@DaiSmashie) reported 4 minutes ago from Cwmbran Central, Wales

  @O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 11 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  Lea French (@Lea_May_) reported 12 minutes ago from Cardiff, Wales

  @O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday!

• 
  Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported 13 minutes ago from Cardiff, Wales

  Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

• 
  Paul Williams Events (@pwilliamsevents) reported 19 minutes ago from Tongwynlais, Wales

  @jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 20 minutes ago from Cardiff, Wales

  If it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡

• 
  Lisardo Vivas (@LisardoVivas) reported 21 minutes ago from Cardiff, Wales

  @O2 @tig1985 I’m in cardiff with same issue

• 
  Adam Lee (@AdamLee2011) reported 21 minutes ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 26 minutes ago from Cardiff, Wales

  There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

• 
  Stuart Maclean (@stuomac88) reported 29 minutes ago from Abertillery, Wales

  @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

• 
  Cat Peters (@CatTPeters) reported 36 minutes ago from Penarth, Wales

  @O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.

• 
  Beth (@bethanjane22) reported 43 minutes ago from Cardiff, Wales

  When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

• 
  Hywel Butcher (@HywelButcher) reported 45 minutes ago from Cardiff, Wales

  Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯

• 
  gareth bird (@Garethbird85) reported 46 minutes ago from Newport, Wales

  @O2 can someone from customer service contact me please

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 46 minutes ago from Cardiff, Wales

  This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder

• 
  susan denner (@DennerSusan) reported 47 minutes ago from Cardiff, Wales

  @O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for

• 
  Ieuan-Rhys Beal (@ieuanbeal15) reported 55 minutes ago from Cardiff, Wales

  @O2 your live chat service is garbage. 15

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 57 minutes ago from Cardiff, Wales

  Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

• 
  S H A N I C E (@flowersshanice) reported 60 minutes ago from Cardiff, Wales

  @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Asim (@asimeone3000) reported 2 minutes ago

  Hi, trying to add hbo max tnt sports subscription. The app and live chat is driving me mad. Need some help please @O2

• 
  Sarah H (@SarahWM45) reported 8 minutes ago

  On the phone to @o2 and the security settings to go through both automated and to human are utterly insane. Unworkable. Cannot understand what they are saying. Stressful and confusing. We have no signal for two years and they still want exit fees!! @MartinSLewis

• 
  Ryan (@RyanSteezer1) reported 9 minutes ago

  @O2 payment not working on app or website

• 
  Lil_Missy (@Introvert_Head) reported 11 minutes ago

  Apparently there's an issue where I live with a mast and I've got no signal. When is this likely to be fixed?? @O2

• 
  LH_88 (@lloydoh17) reported 11 minutes ago

  @O2 @NotSoP3ng Signal is appalling these days as well.

• 
  JustaBoredGeezer (@BoredGeezer69) reported 18 minutes ago

  @O2 How crap is your MY O2 App I've been trying to upgrade my daughters phone (the contract is in my name) ALL DAMNED MORNING all I've consistently had is "oops something has gone wrong" I've had enough and after being with O2 for probably over 20 yrs I'm leaving

• 
  Larissa Pelham (@larissapelham) reported 19 minutes ago

  @O2 I cannot DM on X. Funeral services & family couldn’t reach my mother while preparing her husband’s funeral. Emergency services couldn’t reach her and now she’s in hospital where we can’t reach her. This has continued since 3/26. A direct number pls to speak to someone senior.

• 
  Will McGugan (@willmcgugan) reported 22 minutes ago

  So @O2 had to be one of the most incompetent mobile providers out there. I’m unable to top up. Their app breaks with cryptic errors. I’m unable to change plans as the change tariff link breaks with “too many redirects”. I can create a new plan, but that won’t let me keep my number. O2 customer services, don’t bother replying. There’s nothing you could do to salvage your reputation in my eyes.

• 
  Johnny Storm (@humantorch1036) reported 22 minutes ago

  .@ofcom have a word with @O2 - Can't top up using 4444 or online - Can't verfiy new PAYG sim number - Can't get though to any real person on Live Chat - Can't get through to anyone on 4445 -Can't get through to anyone on social media Zero customer service at all.

• 
  Not a sheep (@ArcherImproving) reported 26 minutes ago

  @O2 I keep getting calls from people claiming to be from o2. When I query why they keep calling they hang up!