O2 outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: Clevedon, and Cardiff.

City	Problem Type	Report Time
Clevedon	Phone	4 days ago
Cardiff	Phone	8 days ago
New Tredegar	Total Blackout	5 months ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Gareth Thompson (@gareth_thmpsn) reported 43 seconds ago from Cardiff, Wales

  @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

• 
  S T Jones (@STJonesx) reported 3 minutes ago from Alway, Wales

  Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻

• 
  Dave South (@davesouthphoto) reported 15 minutes ago from Cardiff, Wales

  If I had a £1 for eveytime @O2 text me about my local mast being down. I wouldn't have to pay for my contract anymore. Wearing thin now guys.... 🙄

• 
  Simon 💉💉💉🐉 (@uncriticalsimon) reported 15 minutes ago from Newport, Wales

  @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

• 
  Super Blue Eye Dog (@BigDogWrestler) reported 18 minutes ago from Cardiff, Wales

  How can @O2 sponsor the World's most popular concert venue as in @TheO2 but can't give me a decent signal for 50% of my day?

• 
  Dani 💋 (@92danielleyoung) reported 19 minutes ago from Alway, Wales

  What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 21 minutes ago from Cardiff, Wales

  (1/4) Not a week after I was horrifically abused by an @o2 #CustomerServices agent, and even after I settled the payment issue (ongoing problems with #O2 automated systems since last Aug/Sep) that very day, I have today received three consecutive threatening/#legal letters...

• 
  S H A N I C E (@flowersshanice) reported 30 minutes ago from Cardiff, Wales

  Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 31 minutes ago from Cardiff, Wales

  (1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...

• 
  Big Dog (@BigDogWrestler) reported 33 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  Lea French (@Lea_May_) reported 33 minutes ago from Cardiff, Wales

  @O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday!

• 
  Brad Channer (@BradChanner) reported 34 minutes ago from Cardiff, Wales

  @O2 This has always been an issue. We are with giffgaff whom I believe use your signal. I have tried everything. I have even bought a booster, but the reception coming into the booster isn’t enough to even make the booster work. Very frustrating. I have to sit in a window 4 reception

• 
  Callum Crowley (@callumcrowley) reported 39 minutes ago from Liswerry, Wales

  @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

• 
  Divya (@divyaparikh_) reported 42 minutes ago from Cardiff, Wales

  @O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 46 minutes ago from Cardiff, Wales

  Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

• 
  MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported 48 minutes ago from Victoria, Wales

  @O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?

• 
  End Of Terror (@EndOfTerror) reported 49 minutes ago from Caerleon, Wales

  @O2 I have a similar problem with @bt_uk

• 
  leanne bodenham (@lelebodenham) reported 50 minutes ago from Magor, Wales

  @BLapham_8 @O2 All day yesterday and today I’ve had problems x

• 
  👑Immy👑 (@ImogensMind) reported 55 minutes ago from Blackwood, Wales

  @O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?

• 
  S H A N I C E (@flowersshanice) reported 56 minutes ago from Cardiff, Wales

  @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frazer (@FJZ05) reported 7 minutes ago

  @O2 Your 5G signal in Nottingham City Centre is absolutely abysmal and has been for a long time. When are you going to do something about it? It’s a joke I’m paying what I am for such poor service. It’s become virtually impossible to use my iPhone reliably. Truly awful.

• 
  Ady Hewitt (@adyhewitt) reported 7 minutes ago

  @o2 still awaiting my call back from your customer support team from yesterday afternoon

• 
  mo (@slomoassassin) reported 12 minutes ago

  @O2 u guys have one the worst customer services it take so long to get hold of someone on the phone I am considering leaving your company

• 
  Steve Joyce (@SteveJoyce14) reported 13 minutes ago

  @GillsCountry @O2 Which is all very well but doesn't explain why we normally get signal (sometimes intermittently) and can use data but this Saturday we got absolutely nothing 😳

• 
  tinytim (@Timthetiny2002) reported 16 minutes ago

  @O2 @ajgbarnes My name is seers and I think I’ve been patient enough but fir approx last 6-8 weeks I haven’t been able to phone out or friends phone in I’ve found difficulty in arranging garage appt eye appts etc I live in Clevedon and according to your info the mast has been down

• 
  Paul (@insittingbourne) reported 17 minutes ago

  @O2 Thankyou but we have all changed providers now as every time we were told the local most had issues but never fixed. It went on and on.

• 
  Queenofhearts ♥️♥️♥️ (@nsibbs1) reported 18 minutes ago

  @O2 I honestly do not understand why you continuously bar my phone without giving a reason or even putting a note on your system as I can’t make or receive calls !! This is the 3rd time it’s happened and I have been with you since 2005 !!! Just absolutely diabolical service !!

• 
  Ben (@bennycliffe) reported 19 minutes ago

  I can’t even get a signal with @O2 when actually being in @TheO2 😭😭 ever mind posting a video! 😭🫠

• 
  Take That, Clouds (@TakeThatClouds) reported 23 minutes ago

  How daft is @O2 customer services? "I need a new eSIM for my replacement phone" "OK, to verify your identity we need to text a code to the phone number linked to your account." "But that's the phone that isn't working. That's why I need a SIM." "Sorry sir, I cannot help you."

• 
  Ikram ⚡️ (@Ikram_hhh) reported 24 minutes ago

  @O2 Are you going to do anything about your signal or what What am I actually paying for?