O2 outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 2 minutes ago from Cardiff, Wales

  If it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡

• 
  Bristol Oli (@BristolOli) reported 3 minutes ago from Cardiff, Wales

  @BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground

• 
  Gareth Thompson (@gareth_thmpsn) reported 11 minutes ago from Cardiff, Wales

  What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

• 
  Cat Peters (@CatTPeters) reported 13 minutes ago from Penarth, Wales

  @O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 20 minutes ago from Cardiff, Wales

  (1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...

• 
  Beth (@bethanjane22) reported 23 minutes ago from Cardiff, Wales

  When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 23 minutes ago from Cardiff, Wales

  This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder

• 
  Ieuan-Rhys Beal (@ieuanbeal15) reported 27 minutes ago from Cardiff, Wales

  @O2 your live chat service is garbage. 15

• 
  🌈 Champ (@BigDogWrestler) reported 29 minutes ago from Cwmbran Central, Wales

  @O2 why is my signal often very poor and I mean often and very very poor?

• 
  Big Dog (@BigDogWrestler) reported 31 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  Sam Hall 🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐾🌈 (@SamHallWales) reported 38 minutes ago from Cwmbran Central, Wales

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Sarah (@sarlpar) reported 42 minutes ago from Henllys, Wales

  @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

• 
  Lea French (@Lea_May_) reported 42 minutes ago from Cardiff, Wales

  @O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday!

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 43 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  S H A N I C E (@flowersshanice) reported 45 minutes ago from Cardiff, Wales

  @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

• 
  Dave South (@davesouthphoto) reported 45 minutes ago from Cardiff, Wales

  If I had a £1 for eveytime @O2 text me about my local mast being down. I wouldn't have to pay for my contract anymore. Wearing thin now guys.... 🙄

• 
  S T Jones (@STJonesx) reported 50 minutes ago from Alway, Wales

  When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!

• 
  Eddy 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ChrisEddy_7) reported 50 minutes ago from Cardiff, Wales

  It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 54 minutes ago from Cardiff, Wales

  Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 55 minutes ago from Cardiff, Wales

  There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr H (@silestanix) reported 5 minutes ago

  Fantastic @O2 you guys just get better, still can't call or message out here and it's an emergency situation... Cancelled direct debit today. Until you guys can compensate me for this ****** service, bill will not be paid. Seeing as I've had no calls service etc, that's fair.

• 
  John Burrows (@John34968211) reported 6 minutes ago

  @O2 I’ve done that You are looking into it so say👀👀👀 I am the account holder 2 months and more you’ve failed to fix this issue👀👀👀

• 
  Richard Walker (@rickgwalker) reported 6 minutes ago

  @O2 hello. Can you please advise what your policy is for cancellation of contract when O2 has been unable to provide an acceptable level of service as might be expected under said contract?

• 
  Gem mills (@Gemmagems1503) reported 12 minutes ago

  @O2 having problems removing my amazon prime extra from the app. Please help. It's grey out so wont let me.

• 
  フェイス 🐲 (@faceyboi) reported 13 minutes ago

  Every other week @O2 tells me they’re improving the network in my area and every time it mysteriously gets worse. Weird

• 
  Paz DLXV (@paz565) reported 13 minutes ago

  @O2 The whole 'customer service' provided by O2 in relation to this matter has been nothing short of appalling. As O2 is now associated with Virgin Media, I will be taking the earliest opportunity available to switch the services I have with them too.

• 
  Alan Henness (@zeno001) reported 19 minutes ago

  @O2 I did that yesterday but got bogged down in setting up a virginmedia/o2 account rabbit hole. It was a nightmare. There are no new notifications there.

• 
  Lynnbo (@Lynnbo5) reported 21 minutes ago

  @O2 if i have 7 days to change my mind on a phone purchase online, why have i just been told, after less than 24 hours, that you are not able to cancel the order? The phone has not despatched.

• 
  Richard Raanes (@rraanes) reported 22 minutes ago

  @O2 Why does your website or app not work? As for shops taking payment. Why not? That's ridiculous! Poor service. Get things sorted before I migrate.

• 
  Tim Easton (@TimSEaston) reported 23 minutes ago

  So much for @o2 having best network why is you tube struggling to load on my phone in Moseley, Birmingham