O2

O2 Outage Report in Newport, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Newport come from postal codes NP10.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Newport, Wales 02/09/2026 10:35

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (29%)

    Internet (29%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: Newport and Cardiff.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Phone
United KingdomCardiff Phone
United KingdomNewport Phone
United KingdomNewport Phone
United KingdomAbertillery Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

  • jamieriddell Jamie Riddell (@jamieriddell) reported from Cardiff, Wales

    Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.

  • Waldron_Diana Diana Waldron (@Waldron_Diana) reported from Cardiff, Wales

    @O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment

  • flowersshanice S H A N I C E (@flowersshanice) reported from Cardiff, Wales

    Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

  • callumcrowley Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

  • HywelButcher Hywel Butcher (@HywelButcher) reported from Cardiff, Wales

    Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Pontnewydd, Wales

    @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

  • bethanjane22 Beth (@bethanjane22) reported from Cardiff, Wales

    When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

  • ieuanbeal15 Ieuan-Rhys Beal (@ieuanbeal15) reported from Cardiff, Wales

    @O2 your live chat service is garbage. 15

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Panteg, Wales

    Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

  • StephenADwyer The Dwyer Identify (F) (@StephenADwyer) reported from Caerleon, Wales

    @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

  • paigebuckingham Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported from Cardiff, Wales

    Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

  • callumcrowley Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

  • LisardoVivas Lisardo Vivas (@LisardoVivas) reported from Cardiff, Wales

    @O2 @tig1985 I’m in cardiff with same issue

  • peterkin1010 Peter MacCabe (@peterkin1010) reported from Barry, Wales

    @pinecone95 @O2 It's coming along slowly but surely. No sign in Barry or Cardiff yet.

  • BCFCOLIVERDOG Oliver City Dog (@BCFCOLIVERDOG) reported from Cardiff, Wales

    @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • WweDaz WWEDaz (@WweDaz) reported

    @O2 It appears your signal is down till 28th Jan Got to say o2 lately is bad for signal I know 3 people who have gone to EE this week alone as its that bad lately

  • cj19755 c (@cj19755) reported

    @O2 i’ve been trying to change my details on my o2 account but as soon as i click “my details” it says “we cannot send any more codes at this time” it has been doing this for a while. i have tried contacting support but they never have anything for this topic please help me out.

  • GemCFC Gemma 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@GemCFC) reported

    @O2 And to hang up the phone when I asked to speak to a manager? I was polite, if not frustrated, and that’s what he did. I need to speak to someone today, next course of treatment is Monday. He apologised for ‘pushing the wrong button’ too.

  • LGyamfi Linda Gyamfi (@LGyamfi) reported

    Hi .@O2 I have received 3 inconsistent bill charges, and the way email was worded had typos. I'll send the evidence over to the ombusdsman and to @Ofcom if my complaint isn't dealt with satisfactory.

  • ellie_dragon Elaine Harding (@ellie_dragon) reported

    So DPD failed to deliver daughters new phone stating no one was in - attempted delivery wrong day & didn’t leave a card yet O2 have still not responded despite them “looking into it” on Monday & a complaint sent Tuesday. What’s the problem @O2?

  • VictoriaL_1 Victoria (@VictoriaL_1) reported

    @O2 hi, i had an extra of 3 months of disney+ free as part of my new contract, but i can no longer see it to activate in myO2, help??

  • GavinHannon56 Gavin Hannon (@GavinHannon56) reported

    I have the volt deal. So I also now have o2 too. They have being atrocious too. Loss of signal tonnes of times. Customer service between @O2 & @virginmedia have being awful. I only moved from @sky due to getting a better deal from you’s but honesty I never had a problem with sky

  • PhilWade82 Phil Wade (@PhilWade82) reported

    @O2 your customer service for existing customers is absolutely shocking

  • beckywatson123 Becky Watson (@beckywatson123) reported

    @O2 guys need some help! Just took out volt yesterday and my mobile number is moving over from virgin, but I have a sim that has arrived today from you, but when will the number transfer what do I need to do? Help! Thanks

  • 1DaveyWalker David Walker (@1DaveyWalker) reported

    @EE do you want a customer from @O2 I’m may be tempted to switch