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O2

O2 outages and service status in Newport, Wales

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Newport, including 0 direct reports.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • STJonesx
    S T Jones (@STJonesx) reported from Alway, Wales

    3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

  • ieuanbeal15
    Ieuan-Rhys Beal (@ieuanbeal15) reported from Cardiff, Wales

    @O2 your live chat service is garbage. 15

  • catlady_cez
    Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported from Cardiff, Wales

    @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

  • CJLittlemore
    Callum James Littlemore 🔶 (@CJLittlemore) reported from Cardiff, Wales

    @O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.

  • clareoj
    Clare Osborne Jones (@clareoj) reported from Cardiff, Wales

    @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

  • paigebuckingham
    Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported from Cardiff, Wales

    Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

  • CharlBalcombe
    Charlie Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @O2 hello! I forgot to put my UNiDAYS on when purchasing my new phone contract and I’m struggling to add it on after, is it possible you could help me with that please? :-(

  • DennerSusan
    susan denner (@DennerSusan) reported from Cardiff, Wales

    @O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for

  • pwilliamsevents
    Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, Wales

    Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience

  • Daniel_Lyddon
    Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    (2/4) ...from @o2 dated TWO DAYS after the issue was, I was told, cleared up. A call to #O2 #AccessForYou this afternoon shows the issue is cleared up and the letters are auto-generated because payments can take up to 48hrs to register with O2...

  • stuomac88
    Stuart Maclean (@stuomac88) reported from Abertillery, Wales

    @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

  • Taxiboi3583
    Adam Smith #BlackLivesMatter (@Taxiboi3583) reported from Beechwood, Wales

    @O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?

  • mikeyroberts81
    Mikey Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mikeyroberts81) reported from Cathays, Wales

    @O2 hi, i am a UK customer, can I use my data in New York as normal? Or will I need to add a bolt on?

  • jamcole88
    🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Pontnewydd, Wales

    @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

  • Rhian1975
    Rhian Langham (@Rhian1975) reported from Cardiff, Wales

    @O2 shocking attitude of customer service rep. Please get in touch.

  • LisardoVivas
    Lisardo Vivas (@LisardoVivas) reported from Cardiff, Wales

    @O2 @tig1985 I’m in cardiff with same issue

  • divyaparikh_
    Divya (@divyaparikh_) reported from Cardiff, Wales

    @O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.

  • ChrisEddy_7
    Eddy 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ChrisEddy_7) reported from Cardiff, Wales

    It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2

  • Hayeley
    Hayley (@Hayeley) reported from Cwmbran Central, Wales

    @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

  • callumcrowley
    Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Tomstukeley
    Tom Sanderson (@Tomstukeley) reported

    @JamesBlatch @O2 Wifi in Hinch is terrible and not just in the hopsital!

  • ArcherImproving
    Not a sheep (@ArcherImproving) reported

    @O2 I keep getting calls from people claiming to be from o2. When I query why they keep calling they hang up!

  • DoughnutDoney
    Doughnut Doney (@DoughnutDoney) reported

    @O2 hey what's going on with the data coverage....had none to very slow the past 5 hours or so ???

  • SarahWM45
    Sarah H (@SarahWM45) reported

    Well apparently if @o2 can provide no service, you still need to pay for it. We have both stuck with and paid for a service that does not work for 2 years and the repayment from O2 is to charge us for leaving. Been a customer for 10 years. @MartinSLewis

  • Philwafer1
    Phil (@Philwafer1) reported

    @O2 Still nothing??? Worst service ever 👍🏻

  • hxlds
    Joyboy 🌞 (@hxlds) reported

    @O2 @TheO2 your speakers work just fine, please turn it down a bit! Didn’t come to a concert to leave deaf

  • anton_simp66
    anton Simpson ♿🧠 (@anton_simp66) reported

    Holy crap I have 5g where I live oh no it's 4g back, oh nothing now oh 4g well that's @O2 again

  • Dholderd
    Daniel Holder 👋🏺 (@Dholderd) reported

    @O2 my signal lately and Internet on my phone seems to be really poor and slow the last few weeks!!

  • CodyButton77
    Cody (@CodyButton77) reported

    @O2 STILL charging me for a phone contract that I finished payments for in December 2025. Cancelled the contract as shown on the @O2 website and still being billed monthly even after calling customer service 3 times. Very disappointed after being a loyal customer for many years.

  • PeterShelley25
    🇬🇧 Peter Shelley 🇬🇧 (@PeterShelley25) reported

    @MissWittank @O2 That’s a breach of contract by O2 so you should be free to terminate your contract without penalty