O2 Outage Report in Newport, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Newport, Wales
The most recent O2 outage reports came from the following cities: Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Phone | |
| Newport |
Phone | |
| Abertillery |
Phone | |
| Cardiff |
Phone | |
| Blackwood |
Total Blackout | |
| Cardiff |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
@O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.
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Cat Peters
(@CatTPeters) reported
from
Penarth, Wales
@O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.
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LisaEdwards78
(@LisaEdwards78) reported
from
Barry, Wales
@O2 Hi there I have had a highly Sophisticated national insurance scam call from a number registered to your network. There was an automated message purporting to be from the national crime agency. Please can you investigate this number 07850058296
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Nathan Barrett
(@nathanbarrett76) reported
from
Usk, Wales
@O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim
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gareth bird
(@Garethbird85) reported
from
Newport, Wales
@O2 can someone from customer service contact me please
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Cez 🏴
(@catlady_cez) reported
from
Cardiff, Wales
@O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
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Paige🧚🏻♀️🌸
(@paigebuckingham) reported
from
Cardiff, Wales
Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!
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Hayley
(@Hayeley) reported
from
Cwmbran Central, Wales
@O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks
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Cat Peters
(@CatTPeters) reported
from
Penarth, Wales
@O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!
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Clare Osborne Jones
(@clareoj) reported
from
Cardiff, Wales
@O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
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Mark Elliott🏴🇪🇺
(@gwelfor57) reported
from
Cardiff, Wales
@O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.
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Jade Bowns
(@JdBowns91) reported
from
Barry, Wales
@O2 on the website it says to contact your customer services to change my name and other issues I want to discuss yet the only way I can get through to someone is to say I’ve had fraud occur! All I want to do is speak to someone why is it so hard. Chat is also unavailable
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Oliver City Dog
(@BCFCOLIVERDOG) reported
from
Cardiff, Wales
@JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃
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👑Immy👑
(@ImogensMind) reported
from
Blackwood, Wales
@O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
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FGE ⚡️
(@fgethearies) reported
from
Cardiff, Wales
Anyone else on @O2 ? My signal keeps cutting in and out 😩
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Julie
(@Juliebirch1210) reported
@O2 Why the hell has 02 doubled up with Virgin media for worst network going 😑
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democracycoma
(@democracycoma1_) reported
@crimlawuk @O2 "I have never seen any national anthem treated like this" Have you really never been to a football match?
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Cider Fella 🇬🇧❤️🇺🇦
(@CiderFella) reported
@crimlawuk @O2 Why would anyone want to go and watch some American event anyway? Worst country in the world.
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Professor Lucy Easthope
(@LucyGoBag) reported
@O2 I am having a mare with the Starlink and you compatibility issue and can’t make any calls at home. I cannot dial any of your numbers because I can’t make calls. What can I do?
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Basher Boyle-Chong
(@BasherBC) reported
@O2 Hi o2, On 11/01 I changed my tariff to the £15, I topped up £15 as I knew I’d need more data this month due to travelling and being on annual leave. A few days ago I received a text to say I’ve used all my data, this is because it’s only given me the £10 bundle. Please help.
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Billy Goater
(@GoaterBilly) reported
@O2 service back to normal in SK68AH after the upgrade. Still one bar!
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Gordon Nicol
(@GullibleGordon2) reported
@O2 what an absolute disgrace of a service. Doing what you were asked not to do, then not doing what you say you will do. 2 weeks later urgent issue, that have been told will be dealt with as priority not resolved!! You should be ashamed of yourselves!!!!!!
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Lee Hill 8️⃣
(@teamhill888) reported
@O2 3 weeks, 2 complaints logged, a helix case raised over 30 hours of calls to the customer service line over 30 hours on chat and still no resolution… All because of a sales person cocking the order up!!! We can’t cancel and we can’t return as the order is sat at processing
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⚒️ Andy Hicks ⚒️
(@andyhammer73) reported
@O2 you need to sort out your call centre, I'm guessing its in Asia? Your staff are rude, hard to understand and do not know there job causing massive confusion whilst trying to port my wife's number over from EE. He said it would take an hour but 5 days is the truth. #shambles
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Cuthburykid
(@Cuthburykid1) reported
@KylieBSmiley @O2 Same here I live in Parkstone and if you aren’t connected to a WiFi network you can forget about data roaming, I have been stood in the middle of Bournemouth town centre, hardly a rural outpost, and have zero 4g coverage let alone 21st Century 5g will be moving networks