O2 outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  S T Jones (@STJonesx) reported 4 minutes ago from Alway, Wales

  3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 5 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  Gareth Thompson (@gareth_thmpsn) reported 9 minutes ago from Cardiff, Wales

  What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

• 
  Divya (@divyaparikh_) reported 9 minutes ago from Cardiff, Wales

  @O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 10 minutes ago from Cardiff, Wales

  (4/4) ...as being the fault of an automated system, without any recompense or any attempt to suggest that they can improve, is horrifying. I feel almost constantly threatened, intimidated, and abused by @O2 due to an issue that they caused, and they are making no attempt to fix.

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 11 minutes ago from Cardiff, Wales

  Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 12 minutes ago from Cardiff, Wales

  There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

• 
  Big Dog (@BigDogWrestler) reported 15 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  🌈 Champ (@BigDogWrestler) reported 19 minutes ago from Cwmbran Central, Wales

  @O2 why is my signal often very poor and I mean often and very very poor?

• 
  End Of Terror (@EndOfTerror) reported 21 minutes ago from Caerleon, Wales

  @O2 I have a similar problem with @bt_uk

• 
  Big Dog (@BigDogWrestler) reported 24 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  Mark Edwards (@Welsh_PA) reported 26 minutes ago from Cardiff, Wales

  @PA_Stacey Oh yes @O2 love to go OTT on bill notification. It’s a shame they don’t put more emphasis on sorting out their weak/phantom 4G signal 📡 #priorities

• 
  Sarah (@sarlpar) reported 27 minutes ago from Henllys, Wales

  @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 28 minutes ago from Cardiff, Wales

  If it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡

• 
  Clare Osborne Jones (@clareoj) reported 32 minutes ago from Cardiff, Wales

  @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

• 
  Callum Crowley (@callumcrowley) reported 41 minutes ago from Liswerry, Wales

  @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

• 
  Peter Williams (@meribelman) reported 48 minutes ago from Penarth, Wales

  @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

• 
  Callum James Littlemore 🔶 (@CJLittlemore) reported 51 minutes ago from Cardiff, Wales

  @O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.

• 
  Daniel Lyddon (@Daniel_Lyddon) reported 52 minutes ago from Cardiff, Wales

  This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder

• 
  Sarah (@sarlpar) reported 58 minutes ago from Henllys, Wales

  @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jon McNally (@Jonmc84) reported 43 seconds ago

  @O2 hi is it possible to have some help with paying off a expiring contract

• 
  LE Graphics (@legraphics) reported 2 minutes ago

  @O2 Great - so the spammers have more responsive customer service than O2?

• 
  Danni🍕 (@Dbella91) reported 2 minutes ago

  @O2 hello I’ve moved over to 02 but my phone numbers not fully updated via the PAC still sending messages through the O2 number I got given ? Any chance can help? Thanks

• 
  Barbara Richardson (@Barbara25122320) reported 5 minutes ago

  @TomTugendhat @O2 @EE I’m in Dulwich too. Wasn’t it Boris and his cycling Czar who gave us cycle lanes and closed roads? What did your party do in government to improve mobile service?

• 
  Sarah Leigh (@Sarahleighstevs) reported 6 minutes ago

  @O2 I emailed my complaint to you. You responded by asking me to complete the complaint form as the email is not monitored. I’ve completed the complaints form but it’s not working and there is a constant error message. Pretty much sums up your customer service!!!

• 
  Richard Raanes (@rraanes) reported 7 minutes ago

  @O2 Why does your website or app not work? As for shops taking payment. Why not? That's ridiculous! Poor service. Get things sorted before I migrate.

• 
  iz (@iz__zy) reported 12 minutes ago

  @Ash27866151 @O2 I’m having the same issue and @o2 are doing nothing to solve it

• 
  p@olo™ (@chopmunky) reported 16 minutes ago

  @dbootsy @O2 My guess: **** all

• 
  Carla Johnson (@carlajohno) reported 21 minutes ago

  @O2 we’re having issues with our O2 signal NN15 area, unable to make calls, when we do they cut off, we are self employed & need our mobiles for work, we have tried turning everything off etc as you have suggested to others but it’s not working. Need this resolved asap please

• 
  Goodbob (@Goodbob888) reported 24 minutes ago

  @Footiestatsguru @EnglandRugby @O2 Yep, same no Ted Hill second pack. Horrible.