O2 Outage Report in Newport, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (41%)
- Internet (32%)
- Total Blackout (21%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Newport, Wales
The most recent O2 outage reports came from the following cities: New Tredegar, Cathays, Newport, and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 New Tredegar
|
Total Blackout | 17 days ago |
|
Newport
|
Internet | 2 months ago |
|
Cardiff
|
Phone | 2 months ago |
|
Cardiff
|
Phone | 2 months ago |
|
Newport
|
Phone | 4 months ago |
|
Newport
|
Phone | 6 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, WalesTotally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience
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Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, Wales@jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service
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Gavin Lewandowski (@gavinlew) reported from Butetown Community, Wales@ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity
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Callum Crowley (@callumcrowley) reported from Liswerry, Wales@O2 customer service are an absolute joke - can’t wait to change my provider #pathetic
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Shane (@gingio) reported from Cardiff, Wales@jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.
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Beth (@bethanjane22) reported from Cardiff, WalesWhen I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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Lisardo Vivas (@LisardoVivas) reported from Cardiff, Wales@O2 @tig1985 I’m in cardiff with same issue
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Brad Channer (@BradChanner) reported from Cardiff, Wales@O2 This has always been an issue. We are with giffgaff whom I believe use your signal. I have tried everything. I have even bought a booster, but the reception coming into the booster isn’t enough to even make the booster work. Very frustrating. I have to sit in a window 4 reception
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🇬🇧Jamie🏴 (@jamcole88) reported from Panteg, WalesCurrently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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Brad Channer (@BradChanner) reported from Cardiff, Wales@teamIPSE Without a doubt! And phone signal! It is appalling how bad the signal is in parts of the UK outside of London! I am 4 minutes from the Cardiff city centre with no signal! #howareyoumeanttorunabusiness @o2networks @O2 @giffgaff
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The Dwyer Identify (F) (@StephenADwyer) reported from Caerleon, Wales@O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all
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Jamie Riddell (@jamieriddell) reported from Cardiff, WalesHey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.
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Rhian Langham (@Rhian1975) reported from Cardiff, Wales@O2 shocking attitude of customer service rep. Please get in touch.
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Hywel Butcher (@HywelButcher) reported from Cardiff, WalesTop tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯
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Dan Guy (@ThisIsDanGuy) reported from Cardiff, Wales@O2 sucks that reduced the number of cafe Nero codes 😡
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Ade (@Bubwal) reported from Cardiff, Wales@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Callum James Littlemore 🔶 (@CJLittlemore) reported from Cardiff, Wales@O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.
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Callum Crowley (@callumcrowley) reported from Liswerry, Wales@O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic
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Ieuan-Rhys Beal (@ieuanbeal15) reported from Cardiff, Wales@O2 your live chat service is garbage. 15
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leanne bodenham (@lelebodenham) reported from Magor, Wales@BLapham_8 @O2 All day yesterday and today I’ve had problems x
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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arthur stafford (@arthurliverpool) reported@O2 I simply do not understand your refusal to engage. According to a chat with Trading Standards, I am within my rights to withhold payment for non-service. Therefore, can you please let me and many others know why there has been zero internet connectivity at TS24
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danny mcstravock 💙 (@DMcstravock) reported@O2 Another cheap gimmick from a useless company who fail to honour the offers they make to their customers or should I say soon to be ex customer
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Jamie Greenley (@jamiegreenley) reported@Nikig97 @O2 Good luck with any help, I returned a fault charger case 3 weeks ago and still no refund utter shambles from these
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✨Sarah Pio✨ (@SPio1310) reported@O2 do you have an email address I can contact regarding a wee issue I’ve got? Thanks
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Niki ❤ (@Nikig97) reported@jamiegreenley @O2 Absolutely shocking, clearly OK to get your cash but giving it back or sorting issues isn't top of their priorities. Good luck back at you.
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Courtney 🥂 (@Courtneyelx02) reported@O2 My phone service has completely dropped this morning. I’ve tried everything but I have no signal and cannot make my work calls!! Help
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Yuran Imbé Ceele (@lenfant00855286) reported@O2 No no dms people should know how bad your service is and not be sorted out through Dms you should provide decent service full stop
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Joel P. Moore (@JoelPMoore) reported@O2 I called 202 to cancel a contract set to renew 22 April 21, giving 30 days notice. Your agent has immediately cancelled the contract and now I'm unable to request a PAC code, or contact 202 to rectify this! Left without a working phone.
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Luke Dawson (@daw5y1208) reported@O2 It won’t even load your link the signal is that poor! Both me and my wife are on O2 and she’s the same. WiFi is an issue as we don’t have it. I will have to change provider I think as this isn’t great at all
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michael bonomi (@mikebonomi) reported@O2 I have looked at your NETWORK SUPPORT and it does nothing to help me with my signal. I pay you good money each month, so please sort the issues out. This has been going on for months now. Not happy at all.