O2 Outage Report in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, and Cathays.

City	Problem Type	Report Time
New Tredegar	Total Blackout	19 days ago
Newport	Internet	2 months ago
Cardiff	Phone	2 months ago
Cardiff	Phone	2 months ago
Newport	Phone	4 months ago
Newport	Phone	6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Big Dog (@BigDogWrestler) reported 2 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  Cat Peters (@CatTPeters) reported 3 minutes ago from Penarth, Wales

  @O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.

• 
  Adam Lee (@AdamLee2011) reported 6 minutes ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  Diana Waldron (@Waldron_Diana) reported 9 minutes ago from Cardiff, Wales

  @O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 21 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  Peter Williams (@meribelman) reported 24 minutes ago from Penarth, Wales

  @virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 25 minutes ago from Cardiff, Wales

  Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

• 
  S H A N I C E (@flowersshanice) reported 28 minutes ago from Cardiff, Wales

  Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

• 
  Big Dog (@BigDogWrestler) reported 32 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  Cat Peters (@CatTPeters) reported 33 minutes ago from Penarth, Wales

  @O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!

• 
  FGE ⚡️ (@fgethearies) reported 38 minutes ago from Cardiff, Wales

  Anyone else on @O2 ? My signal keeps cutting in and out 😩

• 
  Clare Osborne Jones (@clareoj) reported 40 minutes ago from Cardiff, Wales

  @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

• 
  Oliver City Dog (@BCFCOLIVERDOG) reported 42 minutes ago from Cardiff, Wales

  @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 42 minutes ago from Cardiff, Wales

  There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

• 
  Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported 43 minutes ago from Cardiff, Wales

  Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

• 
  Ieuan-Rhys Beal (@ieuanbeal15) reported 45 minutes ago from Cardiff, Wales

  @O2 your live chat service is garbage. 15

• 
  Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported 48 minutes ago from Cardiff, Wales

  @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

• 
  Nathan Barrett (@nathanbarrett76) reported 48 minutes ago from Usk, Wales

  @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 50 minutes ago from Pontnewydd, Wales

  @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

• 
  Hayley (@Hayeley) reported 55 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lynn Greenwood (@Greenwood18Lynn) reported 11 minutes ago

  Awful internet connection for 3 days now @O2 near Skipton, Yorkshire. When we do connect the download speed is less than 1! And yet you say there's no problem! 😠

• 
  Rassey Kirkcaldy (@RasseyK) reported 13 minutes ago

  @O2 Hi O2, having problems using my free cinema ticket for today. Could you help please. Coming up saying code invalid 😩

• 
  Phoebe Collins (@DrPheebs) reported 19 minutes ago

  @O2 Can you trace the phone number I’ve provided & shut these fraudsters down? I hate to think of elderly, vulnerable etc people falling victim to phone scams via 02 website.

• 
  emma tumelty (@emmtum) reported 21 minutes ago

  @O2 dreadful customer service

• 
  emma tumelty (@emmtum) reported 22 minutes ago

  @O2 how are you meant to speak to a human. New phone still isnt working after 27 hours all it is is automated service live chat constantly busy no accessibility team for disabled people...help someone please!!!

• 
  MrsTwithaP (@TwithaP) reported 22 minutes ago

  @O2 and @tescomobile What is happening with the phone signal in Cheshire??? It's dropping out all the time!! It's ridiculous!!

• 
  Rain St Clair (@RainBeauStClair) reported 23 minutes ago

  @O2 I was struck down with covid, my debit card was block due to fraudulent activity. Can never connect on live chat and now they have disconnected my phon. Cannot call o2 or the bank to lift my debit card. Ridiculous service. I’ve been with them for 9 years, shows their loyalty

• 
  Ellis (@AesirRune) reported 30 minutes ago

  I swear @O2 has the worst signal going

• 
  Vanessa Booty (@Vanessabooty1) reported 34 minutes ago

  @Greenwood18Lynn @O2 I’ve been with o2 for a long while but the service and cost is just not good now. May have to switch!

• 
  Jeni (@jeniwithan_i) reported 35 minutes ago

  @O2 I ordered 2 new Apple Watches back in April, both of which were supposed to come with free Beats Flex All-day Wireless Earphones. We were told in the O2 shop at the Trafford Centre that these would be posted to my home address within a month but we’ve never received them.