O2

O2 Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Newport, Wales 12/26/2025 18:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (32%)

    Internet (32%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: Newport.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Phone
United KingdomNewport Phone
United KingdomAbertillery Phone
United KingdomCardiff Phone
United KingdomBlackwood Total Blackout
United KingdomCardiff Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • Waldron_Diana Diana Waldron (@Waldron_Diana) reported from Cardiff, Wales

    @O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment

  • jamcole88 🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Pontnewydd, Wales

    @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

  • flowersshanice S H A N I C E (@flowersshanice) reported from Cardiff, Wales

    Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

  • ieuanbeal15 Ieuan-Rhys Beal (@ieuanbeal15) reported from Cardiff, Wales

    @O2 your live chat service is garbage. 15

  • BCFCOLIVERDOG Oliver City Dog (@BCFCOLIVERDOG) reported from Cardiff, Wales

    @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

  • gwelfor57 Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported from Cardiff, Wales

    @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

  • Hayeley Hayley (@Hayeley) reported from Cwmbran Central, Wales

    @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

  • CatTPeters Cat Peters (@CatTPeters) reported from Penarth, Wales

    @O2 I’ve just tried again, it’s not working. Please can someone send it to me please. For a simple procedure it has become be my stressful, and nobody seems to want to help!

  • fgethearies FGE ⚡️ (@fgethearies) reported from Cardiff, Wales

    Anyone else on @O2 ? My signal keeps cutting in and out 😩

  • paigebuckingham Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported from Cardiff, Wales

    Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

  • catlady_cez Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported from Cardiff, Wales

    @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

  • staceyjhubbard Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

  • nathanbarrett76 Nathan Barrett (@nathanbarrett76) reported from Usk, Wales

    @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

  • CatTPeters Cat Peters (@CatTPeters) reported from Penarth, Wales

    @O2 come on please! I’ve now spoken to 3 people and now been out on hold for almost an hour. Unbelievable customer service. I literally just need the PAC code.

  • JdBowns91 Jade Bowns (@JdBowns91) reported from Barry, Wales

    @O2 on the website it says to contact your customer services to change my name and other issues I want to discuss yet the only way I can get through to someone is to say I’ve had fraud occur! All I want to do is speak to someone why is it so hard. Chat is also unavailable

  • BigDogWrestler Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

  • clareoj Clare Osborne Jones (@clareoj) reported from Cardiff, Wales

    @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • uttley_kelly Kelly Uttley (@uttley_kelly) reported

    @O2 Complete joke!!!! Whoever publishes this tweet clearly hasn't been keeping abrest of all the issues customers have had today!! Think there's a fair few aggrieved customers today!!

  • dreamkatchme KatKat (@dreamkatchme) reported from Gosport, England

    @O2 How? The app has literally been down since 8 this morning so how? It was working for me until then and kicked me@out. I’ve been trying to get back in ever since and now the tickets are all over the resale sites at a ridiculous price. Disgraceful.

  • Ando_Bex MrsA (@Ando_Bex) reported

    @O2 I honestly don’t know who you have sold them to! Disappointed that the app has been down since last night and not worked all day. Then I know of people who have managed to get them through other sites when they aren’t even an o2 customer. Don’t promise things if you can’t deliver

  • treathmorvoren 💜 (@treathmorvoren) reported

    @O2 Absolute joke. Myself and several family members were trying repeatedly all day to get online and the website was down. Still waiting for my code to be texted to me after entering my mobile number 92747991747 times!!! How the hell did anyone get tickets?!

  • NewMrsHardham New Mrs Hardham (@NewMrsHardham) reported

    @O2 Pretty impressive considering your app has been down all day across multiple devices and is still down now.

  • josparks78 Joanne Sparks (@josparks78) reported

    @O2 Don't see how when it's been down all day!

  • FieryVision1 FieryVision Team Vision/GR Fam (@FieryVision1) reported

    @O2 How have you sold all the tickets the app has been down since 9 am so please tell us who you have sold the tickets too pathetic excuse for a company you should always have a back up when it comes to server being over ran with people it’s pathetic

  • AJN2793 Andy Naylor (@AJN2793) reported

    @O2 @O2 i want to cancel my contract your ******* shite!

  • Mr_Stevo87 Stevo (@Mr_Stevo87) reported

    @O2 How can you sell out when no-one could get on your awful app? Oh that's right, all been bought by touts using bot accounts. Some being sold for £1400.

  • cavey136 jo (@cavey136) reported

    @O2 I have been a loyal o2 customer for years because i like the o2 presale and have used it for other gigs. However today you have really let yourselves down. Absolutely gutted have tried all day and got nothing!! You should have adequate systems in place to cope with the demand