O2 outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Brad Channer (@BradChanner) reported 2 minutes ago from Cardiff, Wales

  @O2 This has always been an issue. We are with giffgaff whom I believe use your signal. I have tried everything. I have even bought a booster, but the reception coming into the booster isn’t enough to even make the booster work. Very frustrating. I have to sit in a window 4 reception

• 
  Gavin Lewandowski (@gavinlew) reported 3 minutes ago from Butetown Community, Wales

  @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

• 
  Clare Osborne Jones (@clareoj) reported 8 minutes ago from Cardiff, Wales

  @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

• 
  Adam Lee (@AdamLee2011) reported 11 minutes ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  Jamie Riddell (@jamieriddell) reported 12 minutes ago from Cardiff, Wales

  Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.

• 
  Super Blue Eye Dog (@BigDogWrestler) reported 13 minutes ago from Cardiff, Wales

  How can @O2 sponsor the World's most popular concert venue as in @TheO2 but can't give me a decent signal for 50% of my day?

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 14 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  Eddy 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ChrisEddy_7) reported 14 minutes ago from Cardiff, Wales

  It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2

• 
  Gareth Thompson (@gareth_thmpsn) reported 19 minutes ago from Cardiff, Wales

  @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

• 
  Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported 22 minutes ago from Cardiff, Wales

  Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

• 
  Callum Crowley (@callumcrowley) reported 26 minutes ago from Liswerry, Wales

  @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

• 
  Oliver City Dog (@BCFCOLIVERDOG) reported 29 minutes ago from Cardiff, Wales

  @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

• 
  Simon 💉💉💉🐉 (@uncriticalsimon) reported 31 minutes ago from Newport, Wales

  @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

• 
  Rhian Langham (@Rhian1975) reported 31 minutes ago from Cardiff, Wales

  @O2 shocking attitude of customer service rep. Please get in touch.

• 
  Dai Smash/DavidDoran (@DaiSmashie) reported 43 minutes ago from Cwmbran Central, Wales

  @O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK

• 
  Dan Guy (@ThisIsDanGuy) reported 44 minutes ago from Cardiff, Wales

  @O2 sucks that reduced the number of cafe Nero codes 😡

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 46 minutes ago from Cardiff, Wales

  Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

• 
  Paul Williams Events (@pwilliamsevents) reported 49 minutes ago from Tongwynlais, Wales

  Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience

• 
  Mark Edwards (@Welsh_PA) reported 51 minutes ago from Cardiff, Wales

  @PA_Stacey Oh yes @O2 love to go OTT on bill notification. It’s a shame they don’t put more emphasis on sorting out their weak/phantom 4G signal 📡 #priorities

• 
  The Dwyer Identify (F) (@StephenADwyer) reported 57 minutes ago from Caerleon, Wales

  @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  William Harford (@williampharford) reported 6 minutes ago

  @worstall @O2 @vodafone Maybe they'll help improve matters like they have with equity investments in local broadband...

• 
  Craig-David (@CraigGodders) reported 8 minutes ago

  @O2 can I legally leave my contract with you because of how poor the signal is? There’s a good mile square ld of my town I can’t get any 4g at all.

• 
  Sarah Ludford 🇬🇧 🇮🇪🇪🇺 🇺🇦 (@SarahLudford) reported 9 minutes ago

  It’s not just ‘recently’ @O2. @TomTugendhat is absolutely right that your mobile coverage in London is consistently poor. I have found it better in rural Spain than in ‘London, Global City’. Perhaps @MayorofLondon could direct his £7m PR spend to mobile infrastructure instead?

• 
  ᗪᗩᐯE (@Jaxstad) reported 10 minutes ago

  @HopefulWorrier @O2 They have really gone down hill! I can't get a decent conversation with anyone in customer service!

• 
  Isca Augusta (@cmonmun) reported 12 minutes ago

  @RealToffeeCelt @O2 @TomTugendhat I get no O2 signal at work or home. I don’t even get 4/5G data in the middle of Winchester, which is not exactly economically deprived. They’re just crap.

• 
  Carswift (@Carswift) reported 15 minutes ago

  @TomTugendhat @O2 @EE So the Gov has to drop money from public infrastructure and fix the mess of private companies? And then these private companies will take the profit? hah

• 
  ᗪᗩᐯE (@Jaxstad) reported 19 minutes ago

  @O2 has the worse customer service…. Ever! Automated service is toilet.

• 
  MarkSpeaking 🔶#LibDem #CheshamAndAmersham (@markspeaking) reported 20 minutes ago

  @TomTugendhat @O2 @EE Things that never happened

• 
  Ian Judd (@Marooned_Sailor) reported 20 minutes ago

  @O2 Did some research and as suspected you never actually rolled mmwave out…. Feels like some false advertising @Ofcom what are you doing? Where are all the speeds promised 6 years ago… yet again a weak uk regulator in the pockets of those its supposed to be holding to account

• 
  LE Graphics (@legraphics) reported 22 minutes ago

  @O2 Great - so the spammers have more responsive customer service than O2?