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O2 Outage Report in Newport, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Newport, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, Cathays, Newport, and Cardiff.

CityProblem TypeReport Time
New Tredegar Total Blackout 17 days ago
Newport Internet 2 months ago
Cardiff Phone 2 months ago
Cardiff Phone 2 months ago
Newport Phone 4 months ago
Newport Phone 6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • pwilliamsevents
    Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, Wales

    Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience

  • pwilliamsevents
    Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, Wales

    @jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service

  • gavinlew
    Gavin Lewandowski (@gavinlew) reported from Butetown Community, Wales

    @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

  • callumcrowley
    Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

  • gingio
    Shane (@gingio) reported from Cardiff, Wales

    @jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

  • bethanjane22
    Beth (@bethanjane22) reported from Cardiff, Wales

    When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

  • LisardoVivas
    Lisardo Vivas (@LisardoVivas) reported from Cardiff, Wales

    @O2 @tig1985 I’m in cardiff with same issue

  • BradChanner
    Brad Channer (@BradChanner) reported from Cardiff, Wales

    @O2 This has always been an issue. We are with giffgaff whom I believe use your signal. I have tried everything. I have even bought a booster, but the reception coming into the booster isn’t enough to even make the booster work. Very frustrating. I have to sit in a window 4 reception

  • jamcole88
    🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Panteg, Wales

    Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

  • BradChanner
    Brad Channer (@BradChanner) reported from Cardiff, Wales

    @teamIPSE Without a doubt! And phone signal! It is appalling how bad the signal is in parts of the UK outside of London! I am 4 minutes from the Cardiff city centre with no signal! #howareyoumeanttorunabusiness @o2networks @O2 @giffgaff

  • StephenADwyer
    The Dwyer Identify (F) (@StephenADwyer) reported from Caerleon, Wales

    @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

  • jamieriddell
    Jamie Riddell (@jamieriddell) reported from Cardiff, Wales

    Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.

  • Rhian1975
    Rhian Langham (@Rhian1975) reported from Cardiff, Wales

    @O2 shocking attitude of customer service rep. Please get in touch.

  • HywelButcher
    Hywel Butcher (@HywelButcher) reported from Cardiff, Wales

    Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯

  • ThisIsDanGuy
    Dan Guy (@ThisIsDanGuy) reported from Cardiff, Wales

    @O2 sucks that reduced the number of cafe Nero codes 😡

  • Bubwal
    Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • CJLittlemore
    Callum James Littlemore 🔶 (@CJLittlemore) reported from Cardiff, Wales

    @O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.

  • callumcrowley
    Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

  • ieuanbeal15
    Ieuan-Rhys Beal (@ieuanbeal15) reported from Cardiff, Wales

    @O2 your live chat service is garbage. 15

  • lelebodenham
    leanne bodenham (@lelebodenham) reported from Magor, Wales

    @BLapham_8 @O2 All day yesterday and today I’ve had problems x

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • arthurliverpool
    arthur stafford (@arthurliverpool) reported

    @O2 I simply do not understand your refusal to engage. According to a chat with Trading Standards, I am within my rights to withhold payment for non-service. Therefore, can you please let me and many others know why there has been zero internet connectivity at TS24

  • DMcstravock
    danny mcstravock 💙 (@DMcstravock) reported

    @O2 Another cheap gimmick from a useless company who fail to honour the offers they make to their customers or should I say soon to be ex customer

  • jamiegreenley
    Jamie Greenley (@jamiegreenley) reported

    @Nikig97 @O2 Good luck with any help, I returned a fault charger case 3 weeks ago and still no refund utter shambles from these

  • SPio1310
    ✨Sarah Pio✨ (@SPio1310) reported

    @O2 do you have an email address I can contact regarding a wee issue I’ve got? Thanks

  • Nikig97
    Niki ❤ (@Nikig97) reported

    @jamiegreenley @O2 Absolutely shocking, clearly OK to get your cash but giving it back or sorting issues isn't top of their priorities. Good luck back at you.

  • Courtneyelx02
    Courtney 🥂 (@Courtneyelx02) reported

    @O2 My phone service has completely dropped this morning. I’ve tried everything but I have no signal and cannot make my work calls!! Help

  • lenfant00855286
    Yuran Imbé Ceele (@lenfant00855286) reported

    @O2 No no dms people should know how bad your service is and not be sorted out through Dms you should provide decent service full stop

  • JoelPMoore
    Joel P. Moore (@JoelPMoore) reported

    @O2 I called 202 to cancel a contract set to renew 22 April 21, giving 30 days notice. Your agent has immediately cancelled the contract and now I'm unable to request a PAC code, or contact 202 to rectify this! Left without a working phone.

  • daw5y1208
    Luke Dawson (@daw5y1208) reported

    @O2 It won’t even load your link the signal is that poor! Both me and my wife are on O2 and she’s the same. WiFi is an issue as we don’t have it. I will have to change provider I think as this isn’t great at all

  • mikebonomi
    michael bonomi (@mikebonomi) reported

    @O2 I have looked at your NETWORK SUPPORT and it does nothing to help me with my signal. I pay you good money each month, so please sort the issues out. This has been going on for months now. Not happy at all.