O2 Outage Report in Woking, Surrey, England

Problems in the last 24 hours in Woking, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Woking, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (42%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Woking, England

The most recent O2 outage reports came from the following cities: Guildford, Aldershot, Leatherhead, Wokingham, Woking, Farnham, Hounslow, Sandhurst, Esher, Pirbright, Kingston upon Thames, and Ascot.

City	Problem Type	Report Time
Guildford	Internet	10 days ago
Aldershot	Phone	22 days ago
Leatherhead	Phone	26 days ago
Wokingham	Internet	29 days ago
Woking	Internet	1 month ago
Leatherhead	Total Blackout	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Woking, England

Latest outage, problems and issue reports in Woking and nearby locations:

• 
  Jonathan Holmes (@JonsBusPics) reported 2 minutes ago from Godalming, England

  @O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm

• 
  sally (@sally290718) reported 3 minutes ago from Farnborough, England

  @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

• 
  markstevens (@markjs10) reported 5 minutes ago from Godalming, England

  @O2 24 hours to port from EE now back to no service! Rubbish

• 
  Vìncere. (@VictorJ1987) reported 7 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  Avigazed (@Avigazed) reported 8 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  m a r y (@maryhippychick) reported 9 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  Toby (@tobyd360) reported 12 minutes ago from Farnborough, England

  @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

• 
  ⚫️Lara King BA (Hons) (@laracking) reported 13 minutes ago from Farnham, England

  Help me please, @O2

• 
  Conleth Kane (@ConlethKane) reported 15 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 19 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  Ann (@AnnKerridge) reported 21 minutes ago from Wokingham, England

  @O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)

• 
  m a r y (@maryhippychick) reported 27 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

• 
  𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported 28 minutes ago from Richmond, England

  @jlo_conductor @O2 I have signal with O2 in Richmond ...

• 
  David Taylor (@davetee2526) reported 29 minutes ago from Capel, England

  @O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

• 
  Bethany Hewitt (@bethanyxhewitt) reported 38 minutes ago from Bracknell, England

  Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

• 
  Ross Brown (@RossBrown1_1) reported 41 minutes ago from Wokingham, England

  @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

• 
  Samantha Blandy (@26samb) reported 43 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  hen (@henna_macarena) reported 49 minutes ago from Richmond, England

  @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 49 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Olivia Khwaja (@oliviakhwaja) reported 53 minutes ago from Sunningdale, England

  @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Beth (@Bethydolla) reported 2 minutes ago

  @O2 a phone mast in my area has been down for 7 weeks! Nothing is getting done about it. I'm not able to make or receive phone calls and text messages. just recieved another update saying they will update me 22 January. Going to have to switch providers coz I'm paying for nothing

• 
  Glass Made Art (@GlassMadeArt) reported 6 minutes ago

  @O2 @O2 also being refused access to our account. Told for the last 2 days that the phone is being delivered and receiving no messages from any couriers. THIS IS ABSOLUTELY DISGUSTING SERVICE FROM @O2

• 
  Duncan Thow (@DuncAThow) reported 11 minutes ago

  @O2 just wanted to say that I got great Customer Service today from O2 Recycle. Call got disconnected during the security questions and I got a call back shortly after. The call was handled quickly and to a satisfactory resolution. Thanks.

• 
  Rory (@Jordinio11) reported 11 minutes ago

  @O2 I am trying to call customer care and the line keeps going dead on me during the call like the other person has hung up. please can someone contact me asap as it is urgent.

• 
  daniel mccluskey (@DanielMc95) reported 16 minutes ago

  @O2 why is it that when you upgrade you cant get hold of anybody to help! But leading up to your upgrade they hound you!

• 
  J.Harrison (@_Eastlondoner) reported 16 minutes ago

  @O2 @TheO2 I am absolutely fuming at the level of poor customer services I’ve received. I have no data which is essential for my work. I am classed as a ‘key worker’ yet I had literally NO help from you guys and have been lied to TWICE! I am switching provider for sure.

• 
  MarTBC (@mariotb) reported 17 minutes ago

  @O2 received a threatening letter to our address for someone who doesn't live here. How do you verify customer addresses? Can someone DM me please

• 
  Christina Symes (@christinasymes_) reported 23 minutes ago

  @O2 My phone has broken and I'd like to cancel the contract and order a new phone, but can't remember the info to login to my O2 account. Please advise me how to retrieve this.

• 
  Lea 🌸 (@LeanneMcIver18) reported 24 minutes ago

  @O2 The ones I’m receiving. It’s not showing any notification then when I look about 5 hours later it’s there as if I had already seen it. Doing it for the last month but I checked on here, loads are having the same problem.

• 
  🧜🏽‍♀️🧚🏽‍♀️ALPHA (@peachxs___x) reported 26 minutes ago

  My score has dropped because of £70! Thanks to Dutty @O2 & I'll never forgive them. Count your fkn days