O2 Outage Report in Woking, Surrey, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Woking, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Woking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at O2
O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Woking, Surrey, England
The most recent O2 outage reports came from the following cities: London, Sandhurst, Esher, Pirbright, Kingston upon Thames and Ascot.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Sandhurst |
Phone | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Woking, England
Latest outage, problems and issue reports in Woking and nearby locations:
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Tim Morris
(@T_Morris_Wealth) reported
from
London, England
@emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support
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Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?
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Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Nicky Sinclair PGA
(@nickysinclair) reported
from
Windsor, England
@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Ashley Leggett
(@ashley_leggett) reported
from
Hounslow, England
@O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.
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Steve
(@stevejonathan80) reported
from
London, England
Poor network in Se6 @O2
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Liz Rose 💙
(@esrose2003) reported
from
Richmond, England
@O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews
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Sarah
(@sarahspoon) reported
from
London, England
@JamesIMcKay @O2 Oh….never heard of it. Ta
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Shaney
(@ShaneyFirkins96) reported
from
London, England
Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs
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Sachin Kumar
(@sachink0201) reported
from
Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Iain Hunter
(@musical_IH) reported
from
Spelthorne District, England
@Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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S
(@whoareyou_64) reported
@O2 How can one be successful if website crashed & couldn't log in. I tried 9-5pm . So WTH got these tix ? Bots? U should cancel all the tix and start again tomorrow with your website working correctly. Disgusting 🥺
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Andrew Smith
(@AndrewS59498534) reported
@O2 @peterkay_co_uk what a shambles, last time had front row seats before it was unfortunately cancelled, now can’t even log on to get any seats. Very poor technology screw up denying fans the opportunity to see the shows. Not happy.
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Kirsty
(@dixiekrust) reported
@O2 We wonder how all the tickets have gone when none of us could get on your priority app or website since 9am this morning. Just what everyone needed. A whole 9 hours refreshing the app pointlessly. Thanks for that. Please ask me for customer service feedback
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Andrew Hewett
(@hewett60) reported
@O2 Absolutely disgraceful I’ve been trying all day from 8 until now and still can’t get on the app what is it still down if you’ve sold out ???? So many disappointed people who want to see a special man
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Calplatt 🍒⚪️
(@caroleplatt1) reported
@O2 Sold to who it’s been down all day 😡
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Davey P
(@BigPoppaMan) reported
@O2 your app and website is still broken though. You can't just say sorry people werent successful when the vast majority never got a chance due to your systems being broken. You should have shut the sale down until you sorted your issues out
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Rich Stephens 🔴⚪️
(@DickerDick73) reported
@O2 So, are you going to refund me for the data I have used trying ALL DAY to get on your useless app?? Also, how come some have managed to get tickets when the app has been down…..#worstcustomerexperienceever #o2down #somethingfishygoingon
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Daniel Ryan
(@Danny_htfc) reported
@O2 How ******** have you done that? It was physically impossible for anyone to buy them
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Rob Green
(@gree10771381) reported
@O2 Terrible tried all this is not priority
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L0ND0N89
(@SamLndn) reported
@O2 Bit of a c*nt move not freezing the sale until you sorted your issues out to allow a fair attempt for everyone. Been on my phone since 10am trying to get them.