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O2

O2 Outage Report in Horsham, West Sussex, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Horsham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Horsham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Horsham, England

The most recent O2 outage reports came from the following cities: Guildford, Henfield, and Crawley.

CityProblem TypeReport Time
Guildford Internet 14 days ago
Henfield Phone 27 days ago
Crawley Phone 2 months ago
Crawley Phone 4 months ago
Cranleigh Phone 4 months ago
Dorking Internet 5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Horsham, England

Latest outage, problems and issue reports in Horsham and nearby locations:

  • RobertBlevin
    Robert Blevin (@RobertBlevin) reported from Guildford, England

    Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...

  • Dave_Clare
    David Clare (@Dave_Clare) reported from Billingshurst, England

    @O2 Read this carefully- we do not owe you any money!! You took nearly £800 from our account for no reason and i have spent more time talking to your customer services than I have done working - you are a shower of s***

  • jmlafc12
    Madame Petit 🇪🇺❄️ #FBPE #StopBrexit (@jmlafc12) reported from Crawley, England

    I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??

  • happy_matty86
    Matt (he/him) (@happy_matty86) reported from Haywards Heath, England

    Techie Twitter!!! Has anyone bought a mobile phone signal booster for their house and if so, any recommendations? Need it for @EE and @O2

  • ZoeThomas1204
    VOTE (@ZoeThomas1204) reported from Guildford, England

    I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.

  • ISpyGraphix
    Ray Merridew (@ISpyGraphix) reported from Loxwood, England

    @O2 when are we going to get service again at Loxwood it’s been 9 days your ‘expert engineers’ have been working on things! Not impressed at all!

  • NabilJamshed
    Nabil Jamshed (@NabilJamshed) reported from Crawley, England

    @acorbettn @O2 @metpoliceuk 😲OMG.....how terrible..... hope you are all OK👌🏽....its ironic as only yesterday I heard a discussion that piggy crimes are at an increase which could be attributed to job losses and businesses shut down during COVID. Take care of yourself.

  • COYIRONS
    COYIRONS ⚒⚒⚒ (@COYIRONS) reported from Crawley, England

    @O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.

  • arsenalfantv5
    arsenal fan tv 💜 (@arsenalfantv5) reported from Crawley, England

    @O2 Hi. Which areas of the London Underground Network do you cover whilst in the tunnels or would that be a question to be directed at TfL

  • rosiekent_kent
    RKAsh (@rosiekent_kent) reported from Ashington, England

    @O2 Have been mis-sold a sim agreement through O2 can you let me know who I need to speak to or write to to raise serious complaint

  • turningleftfor
    Turningleftforless (@turningleftfor) reported from Guildford, England

    @Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.

  • fishdude10
    Ben Mockford (@fishdude10) reported from Crawley, England

    @awire360 @O2 Glad I am not the only one! I even raised a complaint with them and basically got fobbed off and told to pay a cancellation charge or lump it. Diabolical customer service and I too cannot wait to move back to Three.

  • Silverlink_
    iyren (@Silverlink_) reported from Crawley, England

    I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

  • PGcomms
    Peter Gordon (@PGcomms) reported from Guildford, England

    @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

  • Roaringrock
    David East (@Roaringrock) reported from Horsham, England

    @O2 Hi I need some help with my phone. I have tried to phone O2 but keep getting cut off and I need my phone for work.

  • Mas66778543
    TheRealSlimShady 😎 (@Mas66778543) reported from Haywards Heath, England

    @O2 Well after upgrading to an iPhone 14 Pro you managed to disconnect my line causing my Apple Watch and iPhone 14 Pro device plans to be taken from my account without authorisation at a cost of £1950!! Bravo 👏🏻 couldn’t recommend o2 to my worst enemy these days.

  • worldoffaz
    Farah فرح 파라흐 (@worldoffaz) reported from Horsham, England

    One little mistake of opening my data in #seoul with @O2 and I feel like crying. The bill 😭😭😭😭. Never again. #o2

  • davetee2526
    David Taylor (@davetee2526) reported from Capel, England

    @O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

  • rosiekent_kent
    RKAsh (@rosiekent_kent) reported from Ashington, England

    @O2 Have sent you a DM - had terrible experience on phone and got nowhere

  • louise_sarah
    Louise (@louise_sarah) reported from Crawley, England

    Once again at Gatwick and terrible @O2 connection. 5 months to go before I can leave their absolutely unreliable network

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • harrysmaple97
    Sam (@harrysmaple97) reported

    @O2 terrible service from O2 over the last week. Been a customer for 18 years but the service I’ve received from Ningreipam a complaint manager. 3 times today after spending hours on chat ended the message without resolving the issue, incredibly rude. @EE fancy a new customer?

  • Htaylor4476
    Helen Taylor (@Htaylor4476) reported

    @O2 Just received scam call from a number 01527 244001 claiming to be you, and offering 30% discount on my current contract. Hung up when I asked for proof they were from O2, as I've never had a adhoc call from you.

  • jamesshawvideo
    jamesshawvideo (@jamesshawvideo) reported

    @O2 My son had a low blood sugar event when he dropped his phone (which is used to measured his levels). He had it two days and insurance doesn't kick in until after 14 days. Your shop had no cases available. O2 can fix it for £70 (with a discount) but still not very happy

  • shevie90
    Shevie (@shevie90) reported

    @O2 ... told me no you can't have it. Your customer service team said they will do an investigation to why I'm getting these messages. But I still won't be given the offer at the end of it, so what benefit will this be to me? I'm your customer but you are not treating me as one

  • Bane1_1
    Aaron G (@Bane1_1) reported

    @O2 customer service is shite

  • amind4adventure
    A Mind 4 Adventure #coach (@amind4adventure) reported from Plymouth, England

    Oh @O2 in Plymouth you offer the prospect of a service. I see the little 5G symbol pop up on my phone. Yet once again you won’t even let me make a call. I can only live with the dream of searching internet on my phone sometime in this decade.

  • gbloss9
    greg bloss (@gbloss9) reported

    @virginmedia @O2 I understand very little of this reply. Please clarify if O2 will attempt to take £25 of mine for nothing. Cos that will cause me to cancel. As far as I knew my contract is with you. It's your error not mine. You sort it.

  • homecafecharlie
    Charlie (@homecafecharlie) reported

    @O2 your support number waiting music seems deliberately designed to get people to hang up. It is utter noise. We get it, you don't want to help your customers. This kind of BS makes me want to switch over to another carrier.

  • gemmawhitty
    whittwoo (@gemmawhitty) reported

    Awful service from @O2 today. After an hour on the phone, we got disconnected. I called back to be hung up on twice by the same person in sales department, refused to transfer me to there supervisor. I won’t be getting any more products through O2 after 12 years of loyalty.

  • TekNeil
    TekNeil Sim Racing 🏁 🇬🇧 (@TekNeil) reported

    What the hell is wrong with @VodafoneUK @O2 @virginmedia Just disgraceful service.