O2 Outage Report in Esher, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Esher, Surrey, England
The most recent O2 outage reports came from the following cities: London, Wandsworth, Paddington, City of Westminster, Fulham, Hayes, Islington, Hounslow, City of London, Surbiton, Croydon, Hammersmith, Richmond, Godalming and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Wandsworth |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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VOTE
(@ZoeThomas1204) reported
from
Guildford, England
I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Chloe Finlayson
(@chloefinlayson) reported
from
City of London, England
@naomihall_ @O2 It’s so frustrating! When I checked yesterday it said service was fine in Islington but then when I got home had to data there either 😥 glad it isn’t just me having issues though
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Tessa Dowling
(@SimplytheTess) reported
from
Croydon, England
@O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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Rachel Winn Casting
(@RachelWinnCast) reported
from
Redhill, England
@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Sophie Donnelly
(@sophiegdonnelly) reported
from
City of London, England
@O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Wandsworth, England
@SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei
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Rebecca Pickering
(@Cronxgrl) reported
from
Camberwell, England
@O2 No if I type in WC1 it says there's a mast down
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Neil Nutbeam
(@NeilNutbeam) reported
from
Hillingdon, England
@O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish
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2 for flinching
(@2_4_Flinching) reported
from
Camden Town, England
@O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!
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Emma Egbers
(@EmmaEgbers) reported
from
Cobham, England
@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ugly Superman
(@Peeanay) reported
For anyone trying to contact @O2 to take their old number to one of their sims...Good Luck, their online form doesn't work and their phone helpline is a joke!
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Mia Lia
(@Mia_Lia29) reported
@O2 Tried calling sales, rerouted back to main menu. Did live chat! Took ages and webpage didn’t work. 2 iPads finally purchased in Black Friday deal and guess what?…….. OUT OF STOCK email 10 mins after I confirmed rules and regs! Awful process
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Poker-chips-ahoy
(@Goingto_vegas) reported
@O2 next step, your complaints department. Your customer service is appallingly bad, you are selling phones you don't have in stock and 15 years loyalty down the pan. Jace tweeted my disgust so many times and I'm not sated. #poorcustomerservice
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Paul cryne
(@Crynie) reported
@O2 as a long standing loyal customer I find it shocking that I’m rarely getting good signal service, I rely heavily on my phone for running my small business and Especially in Edinburgh were 5G is supposed to be in use i’m struggle to get 3G
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Madhu
(@Madhu94119789) reported
@O2 He is not using the number for a long time. Couldn't login to the account. If I give the IMEI and the mobile number, can you please send the unlock code or unlock from your records
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Omoge B
(@QueenBeeBeks) reported
@O2 hello need to make a complaint about Zoe customer care she refused to transfer me to the retention team then hung up on me when I said I wanted to complain.
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rob poole
(@robbotheref) reported
@O2 could you please advise how i access double data from being a o2 and virgin media customer. i have upgraded my phone package.
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Mrs B
(@EmmaJTolley) reported
@O2 Tried calling sales, rerouted back to main menu. Did live chat! Took ages and webpage didn’t work. 2 iPads finally purchased in Black Friday deal and guess what?…….. OUT OF STOCK email 10 mins after I confirmed rules and regs! Awful process!
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Poker-chips-ahoy
(@Goingto_vegas) reported
15 years of loyalty and @O2 could not care less - weeks waiting for an upgrade to a phone they sold knowing it was out of stock and they continue to sell on their website - no effort to try and persuade me to stay - they can't even cancel it without that being delayed #appalling
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PoetOfShaolin
(@PoetShaolin) reported
@O2 hi I need to cancel my Disney+ subscription, but I can't get through to anyone over the phone (it's been over an hour) can you please help me out?