O2 Outage Report in Esher, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in Esher, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Esher, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (41%)
- Internet (32%)
- Total Blackout (21%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Esher, England
The most recent O2 outage reports came from the following cities: Kingston upon Thames, City of London, London, Hammersmith, Wandsworth, Greenford, Paddington, Guildford, Croydon, Kensington, Leatherhead, Woking, Thornton Heath, Hounslow, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames
|
Wi-fi | 11 hours ago |
|
City of London
|
Internet | 1 day ago |
|
London
|
Wi-fi | 2 days ago |
|
London
|
Phone | 2 days ago |
|
Hammersmith
|
Internet | 2 days ago |
|
London
|
Phone | 3 days ago |
Community Discussion
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O2 Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Aled Smith (@AledSmith) reported from Camden Town, England@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.
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Nicky Sinclair PGA (@nickysinclair) reported from Windsor, England@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd
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daisy (@daishughes) reported from Kingston upon Thames, England@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Vanessa (@thatVanessa1) reported from Camberwell, England@O2 I need to speak to someone about having no network reception at my house (for a year now) but online chat function remains off and I can't call you because I have no reception. What should I do?
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des (@des700) reported from Camberwell, EnglandHey @O2 ten year customer here, I have no data for 8 days after upgrading to unlimited data because I need data. I need data. What can be done? I will be looking for a solution elsewhere if you cannot help.
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Stephanie Bennett (@StephsBubble) reported from Ealing, England@O2 Yes I’ve had the iPhone since the 3G and never had this before
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des (@des700) reported from Camberwell, England@O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help
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Sachin Kumar (@sachink0201) reported from Brentford, England@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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Guy Dorrell 3.5% Europhile #PR #electoralpact 👊 (@guydorrell1) reported from Croydon, EnglandHey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊
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T é y 🌺💜 (@TeyLove_) reported from Islington, England@O2 your network is shocking! I haven’t been able to use my data for two days this is not what I pay £50 a month for😤 o2 guru isn’t even working and can’t get through to a call handler so how am I supposed to get this fixed?????
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Tom Mytton (@TMytton90) reported from Wandsworth, England@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Nick Shuttleworth (@nickshuttle) reported from Ealing, England@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
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Nina Van Driel (@ninavdbennett) reported from Windsor, England@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈 (@Kierbro) reported from London, England@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈 (@Kierbro) reported from Camberwell, England@O2 Tried that. Unfortunately because of when I took out my last contract (just before you changed your terms) I’m stuck with this old handset until I can pay off £700 remaining on device. Shame as the new amazing iPhone camera would help my burgeoning photograph business massively.
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David (@daveya90) reported from Wandsworth, England@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Richard Lace (@huggyheaven) reported from Wandsworth, England@o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews
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Steve Depeare (@depeare) reported from Ealing, England@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Stephanie Bennett (@StephsBubble) reported from Ealing, England@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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West Ham Hour (@westhamhour) reported@O2 Every time I do this, it just says “oops, there’s been an error” can’t even login to my account as I’ve forgotten the password, and can’t reset the password because it sends a text to my phone, which has been blocked… so can’t receive this text.
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Lloyd Parker (@lloyd1990) reported@O2 very very poor internet speeds in le13/le14 lucky to get over 1mbs tried to ring but half hour wait at least
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leah🌈🌈 (@leahdon471) reported@ClaireLBrennan @O2 Avoid getting scammed I will advise you wait on support teams or rather contact @DarcyDrollinger they are reliable too .
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Simon Harper (@simonrharper) reported@O2 sent you a DM as can’t hold on line to customer services any longer as I have a life Regards Simon
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Mark Rex (@Markrex70) reported@o2 how long is it acceptable to have a mast not functioning properly and yet you keep charging the same rate? For months I've had a sketchy 4g signal and the status page keeps saying another month for an update. Talk about naff service.
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Shaz (@shabnabcheese) reported@o2 politely would like to ask why I don’t ever get signal, thinking of cheating on you with EE tbh
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West Ham Hour (@westhamhour) reported@O2 my sim has been blocked by accident and I need a PUK code. Please can you help without having to spend hours on hold?
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Misschimpgirl (@Misschimpgirl1) reported@O2 I'm trying to transfer my number to you. I popped into an o2 store and they told me to call customer service. Even though it says on your website that the store can do it.
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ayyyzma (@Ayyyzmah) reportedAnyone else releasing how appalling @O2 actually is. Beyond livid and out of patience with multiple problems this week as well as obvious blunders on their part - switched on they most certainly are not.
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Natasha (@Nat97941312) reported@O2 Just spent nearly 2 hours on the phone again and spoke to a very rude rep and got cut off. Again. No further forward. Absolutely shocking service. I've explained multiple times I need my number for contact with the hospital for my newborn son but no one seems to care.