O2

O2 Outage Report in Esher, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Esher, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Esher, Surrey, England 03/21/2026 02:00

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (17%)

    Total Blackout (17%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Esher, Surrey, England

The most recent O2 outage reports came from the following cities: London, City of London, Hammersmith, Kensington, Croydon, Leatherhead, Woking, Paddington, Thornton Heath, Hounslow, Ealing, Slough, City of Westminster, Esher and Worcester Park.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Esher, England

Latest outage, problems and issue reports in Esher and nearby locations:

  • jonathonfp Jonny Pugsley (@jonathonfp) reported from Camden Town, England

    @O2 your 4G service in London is absolutely dire currently. And you’ve just put my price up for the privilege of it.

  • shanianderson_ Shani (@shanianderson_) reported from Lambeth, England

    @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

  • Jennifer03017 Jennifer Ferguson (@Jennifer03017) reported from London, England

    @O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx

  • PowellVerity Verity Powell (@PowellVerity) reported from Spelthorne District, England

    @O2 will I get final bill? I’ve loved to another network and want to cancel direct debit

  • PaulGrayburn PG (@PaulGrayburn) reported from City of London, England

    @O2 Nope, nothing. All that’s been different is that I’ve been roaming since 4th October. Home now but I noticed when I was in Portugal that my data counter wasn’t working but my sons was. My wife is also having the same problem.

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

  • THE_COLSON Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

  • jonathonfp Jonny Pugsley (@jonathonfp) reported from Camden Town, England

    @VodafoneUK I’m having a terrible time with @O2 right now. Mobile data where I live is so unreliable… I’m thinking of moving to you guys, but would love to try your network out first. Is this a possibility…?

  • atkin_julie julie atkin (@atkin_julie) reported from Islington, England

    O2 charging customer for voice text. That's terrible. I think after 20 yrs I will be leaving you in 4 months when my contract ends. You don't respect or look after your customers. Especially faithful ones. @O2

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

  • KentishMole Christian Mole (@KentishMole) reported from Camberwell, England

    @O2 well I flicked you a DM 18 hours ago for help re my iPad surfer plan and it’s been totally ignored. Perhaps this public tweet might trigger a response?

  • KnellTaylor Lucy K-T (@KnellTaylor) reported from Croydon, England

    Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

  • SallyGilchrist1 Sally Gilchrist (@SallyGilchrist1) reported from Wandsworth, England

    @O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?

  • ThomasAlexJenk1 Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.

  • JackHumphreyKM Jack humphrey (@JackHumphreyKM) reported from Banstead, England

    @O2 are you having service issues?

  • DavidHHeadley David Henry Headley (@DavidHHeadley) reported from Islington, England

    That’s the last time I recommend @O2 to anyone. Appalling service and indifferent customer service. What has happened to a once great provider?

  • PowellVerity Verity Powell (@PowellVerity) reported from Spelthorne District, England

    @O2 worst customer services, ring 202 to pay off phone and they cut me off then don’t answer, told on chat to follow link to chat to someone else who tells me they can’t help and ring 202! Going round in circles no wonder once paid off phone I’m leaving!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Sam13346163 Sam (@Sam13346163) reported

    @virginmedia @O2 Try fix your existing network before expansion. I have had nothing but problems with your broadband since joining can't wait to leave for BT. Your customer service is a joke

  • DonChastonez Don Haston (@DonChastonez) reported

    @virginmedia @O2 What happens when you are a current Virgin broadband and Virgin Mobile customer? I’d rather go to O2 for mobile to get the double data but as Virgin Mobile is an MVNO, I’m on EE or Vodafone service.

  • harrietweet Harriet (@harrietweet) reported

    @O2 I spoke to a very unhelpful customer service agent this morning who told me this, even though someone else had told me differently a month ago (I was ringing again as the discount had not been applied as promised). I will send a DM with full details.

  • Mierali_ (@Mierali_) reported

    @O2 I haven’t had connections in a week please help

  • chris_ian_dixon Chris Dixon (@chris_ian_dixon) reported

    @O2 Poor service in the St Albans area for over 3 days now. How long does it take to fix a mast. I have just moved to you from Vodafone and thinking of going back to them. I cannot run my business with service like this. I am supposed to be on 5G. Cannot even make a call.

  • DonChastonez Don Haston (@DonChastonez) reported

    @O2 @virginmedia What happens when you are a current Virgin broadband and Virgin Mobile customer? I’d rather go to O2 for mobile to get the double data but as Virgin Mobile is an MVNO, I’m on EE or Vodafone service.

  • DonChastonez Don Haston (@DonChastonez) reported

    @O2 That doesn’t answer my question. That states I don’t know the answer to your question, here go find the information yourself. Very lazy poor customer service.

  • thomas_bhoy Tommy Bhoy (@thomas_bhoy) reported

    I very good @O2 no service until Saturday the 23rd!!! I am paying for a service and you are failing to provide this service I need 4G access, BT and Sky have no issues.

  • laalaa_22 Laura (@laalaa_22) reported

    @O2 Ah, so it'll be £4.99 a day extra.... for 14 days 😬 Can I cancel it when I'm back? I'm not tied in for a whole month or anything like that.

  • Sam13346163 Sam (@Sam13346163) reported

    @NighteshadeUk @virginmedia @O2 Same here always the same customer service is a joke with these people