O2 Outage Report in Esher, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (26%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Esher, Surrey, England
The most recent O2 outage reports came from the following cities: Croydon, Hampton, London, Islington, Ealing, Woking, Camden Town, Wandsworth, City of Westminster, Hounslow, Richmond, Kingston upon Thames, Fulham, Chertsey and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Hampton |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Islington |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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Primmy💁🏾
(@Primrose_Hikwax) reported
from
Slough, England
@O2 There was a mast down in my area but the matter wasn’t resolved for 3 weeks. I have data with EE on my ipad and the data wasn’t affected with them. With my phone I was unable to text, call or use my data. I don’t understand how you expect to put off £11, yet I haven’t been able
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
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Rachel Winn Casting
(@RachelWinnCast) reported
from
Redhill, England
@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Aik Saath
(@AikSaath) reported
from
Slough, England
@sabia_hussain @SEGROplc @O2 SEGRO have checked to see if the theft was on the estate itself. We'll see the young people right - just thought it might be worth reaching out to our 'bigger cousins' to see if they could help. Good to hear they didn't find anything in your car. 👍
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
Worse customer service @o2 I give up!
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VOTE
(@ZoeThomas1204) reported
from
Guildford, England
I have consistently had issues with the SIM on my phone from @O2 and now there’s no service and I had to go to the store and request help from associates but instead I got a confused and clueless employee who seemed more interested in their snapchats and texts than helping me.
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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Paula
(@MissPaulaGreen) reported
from
Camden Town, England
@O2 I have noticed that the WiFi is not working in 2 locations today 👀🤨
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Katie Hobden
(@KtHob) reported
from
City of London, England
Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Miguel
(@MigsyThePenguin) reported
@O2 I was on the phone setting up a sim contract. All went ok, credit check accepted, and after that whilst setting up my myO2 account the call dropped. I called again and when setting up the account again the credit check was no longer accepted. Customer service did not help.
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chris james robinson
(@ODD_ball88) reported
@O2 hi. I’m having signal issue in the RG37 area for last 3 days. It said phone mast is down. Any idea when it will be sorted ? I need to be able to use my phone at work. Atm I can’t as keeps dropping out.
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cierra
(@mrscierra97) reported
@o2 hi, i became a customer with you guys 3 weeks ago and was wondering how i go about activating the deliveroo membership that came with my contract?
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Mark #PCBH
(@mmhmarkh) reported
@O2 Hello, I recently requested a number transfer from EE to O2. My old number lost service on Tuesday but calling from my O2 SIM does not use the old number, and My O2 still shows the original O2 SIM. Could you please help. Thank you.
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k
(@KM9703) reported
Absolutely DISGUSTING customer service from o2!! My sister has tried to get a refund for AirPods SINCE AUGUST!! The “manager” on the phone was useless too!?! Does it really take over 10 phone calls and a few months to just get a simple refund? Absolute joke. @O2
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Craig Parry
(@craigparry85) reported
from
Kirkby, England
@O2 is there a customer service number that can be called where I can actually speak to a human being please? I have tried 5 different numbers and each one goes through the options and then says bye and hangs up the call! How can anyone deal with their account when you can’t spk!
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ELIZA
(@ELIZAMONKSFIELD) reported
@O2 I’ve had nothing since receiving my new phone on Tuesday was it worth transferring to o2 can someone help me resolve this as can not get through to anyone
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Nick Payne ن
(@Nick_Payne) reported
@O2 hi guys. I’ve just upgraded my phone and am wondering if I should have transferred my old sim across, or if the new one supersedes and the signal will drop on old phone over next day. At the moment new phone is dependent on old for network connection. Thanks.
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Catherine Dwyer
(@catherine271076) reported
from
Jordanstown, Northern Ireland
@O2 I need to escalate a complaint re. a member of staff who refuses to to 1) process my upgrade and 2) who has just terminated my call. Who can I talk to? Your staff say it’s not possible to talk to a manager.
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Michael Dell
(@MikeDell5957) reported
I give up with @O2 . Trying to call them to discuss extra charges on my bill. Say what I'm wanting to call about and get told "thank you, good bye". Chat feature not working either 🤬