O2 Outage Report in Esher, Surrey, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 15: Problems at O2
O2 is having issues since 01:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (25%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Esher, Surrey, England
The most recent O2 outage reports came from the following cities: Mitcham, Guildford, London, Croydon, Ealing, Streatham, Slough, Hampton, Reigate, Fulham, Teddington, Dorking, Weybridge, City of Westminster and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Phone | |
| Mitcham |
Phone | |
| Guildford |
Phone | |
| London |
Phone | |
| Croydon |
Internet | |
| Ealing |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Christian Mole
(@KentishMole) reported
from
Camberwell, England
@O2 well I flicked you a DM 18 hours ago for help re my iPad surfer plan and it’s been totally ignored. Perhaps this public tweet might trigger a response?
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Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 will I get final bill? I’ve loved to another network and want to cancel direct debit
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Lucy K-T
(@KnellTaylor) reported
from
Croydon, England
Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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✈️ B
(@_beckid) reported
from
Croydon, England
@O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.
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✈️ B
(@_beckid) reported
from
Croydon, England
Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡
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PG
(@PaulGrayburn) reported
from
City of London, England
@O2 Nope, nothing. All that’s been different is that I’ve been roaming since 4th October. Home now but I noticed when I was in Portugal that my data counter wasn’t working but my sons was. My wife is also having the same problem.
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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Shani
(@shanianderson_) reported
from
Lambeth, England
@O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Ruth Maurice
(@ruthie82) reported
from
Merton, England
@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
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Chris Reed
(@chris_reed) reported
from
Hillingdon, England
@O2 any Ida how long your site will be down for? I want to get a bolt on that works for Turkey, and I’m just about to take off…any advice?
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Jonny Pugsley
(@jonathonfp) reported
from
Camden Town, England
@VodafoneUK I’m having a terrible time with @O2 right now. Mobile data where I live is so unreliable… I’m thinking of moving to you guys, but would love to try your network out first. Is this a possibility…?
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David Henry Headley
(@DavidHHeadley) reported
from
Islington, England
That’s the last time I recommend @O2 to anyone. Appalling service and indifferent customer service. What has happened to a once great provider?
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
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julie atkin
(@atkin_julie) reported
from
Islington, England
O2 charging customer for voice text. That's terrible. I think after 20 yrs I will be leaving you in 4 months when my contract ends. You don't respect or look after your customers. Especially faithful ones. @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Livvy Cowan
(@LivvyCowan) reported
Can anyone tell me how to get @O2 to sort out the broadband service we’re paying for but haven’t been able to access for 3 WEEKS now? Keep getting the runaround from them and it’s losing us business
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Peter *****
(@hoarp001) reported
@O2 I sent a letter about a week ago to cancel a new contract under 14 day cooling off period. I have not heard back. Your website will not give me contact details, it just goes round and round in circles. How can I get confirmation of my cancellation? Thanks
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Tina Walsh
(@tmw1000) reported
Are @O2 and @SamsungHelpUK direct message folk there to test you? Really simple IT issue has turned into tech equivalent of root canal surgery, made worse by a different person answering every time and not reading anything you've already told the previous person.
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tokyo_katie
(@tokyo_katie) reported
@O2 hi how do I get help re my phone claiming I'm not registered on a network... which considering O2 just took this months payment is not correct
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Paul Turner (Personal)
(@PaulTurner140) reported
@O2 Texts just fail. No matter what number I’m trying to message.
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Gary Burgess ⒾⓊⒶ
(@GaryBurgessIUA) reported
@O2 It’s time to leave!!! Awful experience both online and on the phone. You are offering new customers far better deals than existing ones and competitors are offering better. That’s me done after nearly 20 years.
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Daniel Buscini
(@buscini) reported
@O2 @LilyPinkBaker Wow between you and Caffè Nero you have contrived a way of really annoying people. Went down Tuesday to find you have changed a weekly perk to one a month then I meet my wife today and they are out of stock at 11.30. For the record this is one reason we keep with you.
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mumofharry
(@mumofharry) reported
@O2 Ive switched my mobile network to 02 from virgin when i try to text to another ipone they are not going through nor do i receive text messages from another iPhone
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K e l l y ✌🏻
(@kllyflzn) reported
@O2 Old number is Pay As You Go, never received any confirmation. I tried the form both ways, as one would keep sending me back to the homepage.
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Jordan Reid
(@JordRd) reported
@O2 Patience!! I’ve been waiting 2 weeks for an item that was NEXT DAY DELIVERY!! **** patience.