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O2

O2 Outage Report in Wokingham, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Wokingham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Wokingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at O2

O2 is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 31% Internet (31%)
  • 22% Total Blackout (22%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Wokingham, England

The most recent O2 outage reports came from the following cities: Guildford, Reading, Aldershot, Wokingham, Woking, Sandhurst, Slough, Pirbright, and Ascot.

CityProblem TypeReport Time
Guildford Internet 7 days ago
Reading Total Blackout 12 days ago
Aldershot Phone 19 days ago
Reading Total Blackout 26 days ago
Wokingham Internet 26 days ago
Woking Internet 28 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Wokingham, England

Latest outage, problems and issue reports in Wokingham and nearby locations:

  • MissusWebb
    Sarah 🧡 (@MissusWebb) reported from Burnham, England

    Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳

  • tobyd360
    Toby (@tobyd360) reported from Farnborough, England

    @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

  • nickysinclair
    Nicky Sinclair PGA (@nickysinclair) reported from Windsor, England

    @O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd

  • Daftblonde64
    STEELEY (@Daftblonde64) reported from Reading, England

    @O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?

  • doncmccall
    Don McCall (@doncmccall) reported from Reading, England

    @O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.

  • HarryRobertson5
    Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

  • gonnella
    Pete (@gonnella) reported from Woodley, England

    @O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.

  • dan_patel90
    Dan Patel (@dan_patel90) reported from Reading, England

    @O2 Yes indeed I have, it's an issue your end, not mine. A pain as I have had neither consistent data or WiFi. Literally paying for absolutely nothing right now

  • JonLeePButler
    Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England

    @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

  • akasha303
    Greg Meeres (@akasha303) reported from Twyford, England

    @O2 Your web chat support team advised I ‘needed’ to call Equifax, rather than Experian, even when I queried (as I have an Experian account). Might want to check the process playbooks! (Issue is now resolved through a work around).

  • bethanyxhewitt
    Bethany Hewitt (@bethanyxhewitt) reported from Bracknell, England

    Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

  • ninavdbennett
    Nina Van Driel (@ninavdbennett) reported from Windsor, England

    @O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.

  • PGcomms
    Peter Gordon (@PGcomms) reported from Guildford, England

    @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

  • SaintGeorgie
    Georgie Tongue (@SaintGeorgie) reported from Wokingham, England

    @O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!

  • HarryRobertson5
    Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

  • doncmccall
    Don McCall (@doncmccall) reported from Basingstoke, England

    @O2 can you help sort my order out please?!

  • owengmusic
    Eoghan (@owengmusic) reported from Bracknell, England

    @o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating

  • Jenzy84
    Jenna Christie (@Jenzy84) reported from Wokingham, England

    @O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted

  • MissusWebb
    Sarah 🧡 (@MissusWebb) reported from Burnham, England

    @O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻

  • RossBrown1_1
    Ross Brown (@RossBrown1_1) reported from Wokingham, England

    @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • touchrtp
    𝓽𝓮𝓪 𝓹𝓸𝓾𝓬𝓱 (#𝓢𝓦 𝓟𝓻𝓸𝓶𝓸𝓽𝓮𝓻) 16𝓴 (@touchrtp) reported

    @BrookeLeaS66 Yeah just shocking it’s come THAT far! Terrible service @O2 ! Disgrace! I’ll be sure to spread the word of your terrible service and treatment to customers 👏

  • BrookeLeaS66
    Brooke Lea💦💦 (@BrookeLeaS66) reported

    @O2 I have waited over a month! Why ******** do I have to wait a further 5-10 days??? If I owed o2 money it would b a whole different story of the shoes was on the other foot!

  • steffiegc
    Steffie (@steffiegc) reported

    @O2 yet again you have shown utter incompetence in any sort of customer service :( honestly why do you keep going back on what you say?! I’m getting really fed up by a service I trusted for 11 years!

  • steffiegc
    Steffie (@steffiegc) reported

    @ratfromhalo3 @O2 I can’t even get through to customer services

  • wilson_Robyn
    R 💖 (@wilson_Robyn) reported

    @O2 do you have an email address for customer services? Called last night & speaking with a robot was useless

  • KeithGreaves2
    Keith Greaves (@KeithGreaves2) reported

    @O2 I joined O2 on 31st December and you sent my SIM card. But I STILL haven't received it. my old supplier has cancelled my SIM and therefore I can't use my phone. the delivery code you gave me is not recognised by the post office. What is going on ??!!! Terrible service

  • GlassMadeArt
    Glass Made Art (@GlassMadeArt) reported

    @O2 also being refused access to our account. Told for the last 2 days that the phone is being delivered and receiving no messages from any couriers. THIS IS ABSOLUTELY DISGUSTING SERVICE FROM @O2

  • Troubz_Char
    Troubz (@Troubz_Char) reported

    @O2 how can I speak to customer service? Been calling and the automated service has me going around in circles then says "Good bye and thank you for calling o2" This is not great customer service

  • simonkingmedia
    Simon King (@simonkingmedia) reported

    @O2 I was holding to cancel two contracts and the line went dead. Can someone please call me to conclude the transaction?

  • James_Macintyre
    James Macintyre (@James_Macintyre) reported

    @O2 please can you DM me - been trying to make a payment but unable to get through and you no longer have email and chat apparently not working either? Thanks