O2 Outage Report in Basingstoke, Hampshire, England
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The latest reports from users having issues in Basingstoke come from postal codes RG21.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (26%)
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Total Blackout (13%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent O2 outage reports came from the following cities: Basingstoke and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Phone | |
| Wokingham |
TV | |
| Wokingham |
Phone | |
| Basingstoke |
Phone | |
| Thatcham |
Phone | |
| Basingstoke |
Total Blackout |
Community Discussion
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O2 Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 can you help sort my order out please?!
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Gordé 🥀🖤
(@ReissOmari) reported
from
Newbury, England
Is there a more inconsistent network in the UK than @o2? Doubt it lol
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Nate Rogers
(@natejrogers) reported
from
Wokingham, England
So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.
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C
(@ChatanG001) reported
from
Wokingham, England
@O2 really shocking customer services today. All i want to do is pay off my device and it takes 3 people almost 45 minutes to even be able to do that!!! Stupid.
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Sam
(@shamrocksam) reported
from
Kingsclere, England
@O2 how can my husband @geordiehugbug speak to customer service without a possible waiting time of 30 minutes?
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Stephen ♏️ - Mulia Jorris.
(@SequinSte) reported
from
Barkham, England
@mnosborn @O2 Friend did the same. They said 3-4 weeks so he cancelled the order even though on the site it said in stock 🙄🙄 rubbish service
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Ian 🙏
(@IANMUSIC25) reported
from
Thatcham, England
Wishes @O2 Would sort their stock issue out ASAP!!! I want the new iPhone 11 Pro
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Mathew Webber
(@MathewWebber) reported
from
Newbury, England
@O2 Still staring at it. No feedback or errors just keeps spinning :(
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork
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DaySack_
(@Daysack_) reported
from
Fleet, England
@O2 you would be concerned to know how many times I have thrown my phone at the wall because I can’t get through to your customer service support 🤯🤯🤯🤯🤯🤯!!! That bloody machine cannot understand what I say!!! How do I get through to customer service 😤😤🤯
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Jase
(@Jason_Nash) reported
from
Newbury, England
@VodafoneUK Nooooo @O2 is far better than Vodafone, better coverage , customer service the lot. Endless issue when on red, not one on the blue 👍🏼
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Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
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Mary Faulkner
(@MaryFaulkner68) reported
from
Wokingham, England
@O2 your customer service needs looking at I contacted them at 7.40pm about an order,I went through security etc, then to be put on hold just before 8.00pm then to be cut off as you close at 8.00 can't contact again till tomorrow evening
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Katrina
(@1996katrina) reported
from
Newbury, England
@O2 hi do you have any OnePlus devices on O2 refresh ? I want a new phone but don't want to cancel my existing contract for just airtime
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Stephen ♏️🏳️🌈
(@SequinSte) reported
from
Barkham, England
@O2 your website is broken for ordering. I can’t order an I watch 🤬
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Griffin 🇬🇧
(@lofc1971) reported
@O2 do you have issues in the IG6 area I have had very limited service at home and work for the last 3-6 months ???
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Alicia
(@aliciaVkeen) reported
@O2 leave me stranded without a phone abroad as they set up the o2 travel wrong and they put the phone down the first time and the second time just change it not taking into account I’ve struggled for the past week!! Guess that’s what you get being a loyal customer these days
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Adam Aaronson
(@aaronsonglass) reported
Despite several time-consuming calls to @O2 and assurances they would rectify a very simple error with @TransUnionUK nothing has been done. Rubbish service #epicfail
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Theo
(@silverson123) reported
@O2 I’m disgusted at the customer service I’ve received this morning. Ritchie from your people who need help department was so rude and did nothing but scream down the phone. Call ref: 1345750689. Disgusting @MindCharity
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Datarainbow 🌈Privacy Advocate
(@clarinette02) reported
@ThisIsKateS @O2 You should switch to Giffgaff. Same network, cheaper.
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Chloeoeo
(@Chloeoeo87) reported
My mum's phone had been stolen at Royal Stoke Hospital today @O2 @RoyalStokeED and @StaffsPolice have been 0 help. NOT GOOD ENOUGH
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Angela Lamen
(@AngelaLamen) reported
@O2 been trying to set up the Disney+ for £5.99 a month from O2 priority for 2 weeks now and every time I click on the view offer and put in the security code it comes up that you can’t show the offer right now. Please help sort it out for me!
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Rob
(@Yesitsrobharvey) reported
Anyone hear use @o2 for their phone network? Considering a change. What are @ThreeUK and @VodafoneUK like these days?
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Diane Harrison
(@dianeh143) reported
I would hate to rely on the signal on my phone when in grave danger. @O2 #sortitout #iwouldbedead
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CJRadley
(@CJR_BT) reported
@O2 Its been a week since ive launched my issue and I still don't have a phone with a contract. My O2 app doesn't work so I can't use the messaging service and I can't have a conversation with someone without them having to consult their superiors. How hard it is to just undo.