O2 Outage Report in Basingstoke, Hampshire, England
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The latest reports from users having issues in Basingstoke come from postal codes RG21.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (26%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent O2 outage reports came from the following cities: Basingstoke, Thatcham, Alton, Wokingham and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Phone | |
| Thatcham |
Phone | |
| Basingstoke |
Total Blackout | |
| Alton |
Phone | |
| Wokingham |
Phone | |
| Newbury |
Phone |
Community Discussion
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O2 Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Katrina
(@1996katrina) reported
from
Newbury, England
@O2 hi do you have any OnePlus devices on O2 refresh ? I want a new phone but don't want to cancel my existing contract for just airtime
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Spencer Barfield
(@Spennie105) reported
from
Fleet, England
@AskHalifaxBank @O2 are expecting me to chase you for there issues with there software not recognising the online sort code on my account!!
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Gordé 🥀🖤
(@ReissOmari) reported
from
Newbury, England
Is there a more inconsistent network in the UK than @o2? Doubt it lol
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Mathew Webber
(@MathewWebber) reported
from
Newbury, England
@O2 Still staring at it. No feedback or errors just keeps spinning :(
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Mary Faulkner
(@MaryFaulkner68) reported
from
Wokingham, England
@O2 your customer service needs looking at I contacted them at 7.40pm about an order,I went through security etc, then to be put on hold just before 8.00pm then to be cut off as you close at 8.00 can't contact again till tomorrow evening
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Stephen ♏️🏳️🌈
(@SequinSte) reported
from
Barkham, England
@O2 your website is broken for ordering. I can’t order an I watch 🤬
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Nate Rogers
(@natejrogers) reported
from
Wokingham, England
So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.
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Jase
(@Jason_Nash) reported
from
Newbury, England
@VodafoneUK Nooooo @O2 is far better than Vodafone, better coverage , customer service the lot. Endless issue when on red, not one on the blue 👍🏼
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Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
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C
(@ChatanG001) reported
from
Wokingham, England
@O2 really shocking customer services today. All i want to do is pay off my device and it takes 3 people almost 45 minutes to even be able to do that!!! Stupid.
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Stephen ♏️ - Mulia Jorris.
(@SequinSte) reported
from
Barkham, England
@mnosborn @O2 Friend did the same. They said 3-4 weeks so he cancelled the order even though on the site it said in stock 🙄🙄 rubbish service
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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Sam
(@shamrocksam) reported
from
Kingsclere, England
@O2 how can my husband @geordiehugbug speak to customer service without a possible waiting time of 30 minutes?
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Ian 🙏
(@IANMUSIC25) reported
from
Thatcham, England
Wishes @O2 Would sort their stock issue out ASAP!!! I want the new iPhone 11 Pro
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 can you help sort my order out please?!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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ray crozier
(@raycroz) reported
@O2 why can’t I use my data in France? It says “could not activate mobile data network” don’t remember seeing this on your ads 🤬
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Dale Watts
(@Extinguisherman) reported
@AJeftech @O2 Hi, retweet your complaint using BBCWatchdog and Which magazine tags. I fed up with o2 network and customer service. Need to get something done
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Maggie
(@magsfoxyloxy) reported
@O2 Only. Sorry. Typo!! We are middle of Orlando and have always have 4g before. Let me try connecting to a different network. Should we have had a roaming text?
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Dale Watts
(@Extinguisherman) reported
@RobertY19208831 @O2 Hi, f you oh can’t get the problem sorted and you feel nothings getting done retweet your complaint using BBCWatchdog and Which magazine tags. I fed up with o2 network and customer service. Need to get something done
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Kay
(@Kay70466920) reported
@O2 @O2 + I was asked for the card number of my account of which I declined to share. THIS IS NOT THE WAY TO TREAT YOUR CUSTOMERS. I WANT MY £151.00 BACK IMMEDIATELY AS TOLD BY O2. THIS IS NOT GOOD BUSINESS TO GO BACK ON YOUR WORD IN GOOD
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Kay
(@Kay70466920) reported
@O2 @O2 + I was asked for the card number of my account of which I declined to share. THIS IS NOT THE WAY TO TREAT YOUR CUSTOMERS. I WANT MY £151.00 BACK IMMEDIATELY AS TOLD BY O2. THIS IS NOT GOOD BUSINESS TO GO BACK ON YOUR WORD IN GOOD FAITH.
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GJ
(@GJJ1A) reported
@O2 After 3 days O2 have still not ported my number! When will This be sorted…Terrible customer service!
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ray crozier
(@raycroz) reported
@O2 Text and calls are ok, tried manually selecting a different network but nothing happens
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Dale Watts
(@Extinguisherman) reported
@KyleighFisher10 @O2 Hi, I am sure o2 have issues with their network, if you don’t feel satisfied with the response from o2 maybe retweet your complaint using BBCWatchdog and Which magazine tags. I fed up with o2 network and customer service. Need to get something done
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Chris Lydon
(@ChrisLydon1) reported
@O2 Hi, my daughter's recently purchased refurbished phone is glitching and can't be used. We went to 02 shop and were advised to contact you directly. Can you help?