O2 Outage Report in Basingstoke, Hampshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (29%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent O2 outage reports came from the following cities: Thatcham.
| City | Problem Type | Report Time |
|---|---|---|
 Thatcham |
Phone | |
| Aldermaston |
Total Blackout | |
| Fleet |
Phone | |
| Thatcham |
Phone | |
| Basingstoke |
Total Blackout | |
| Basingstoke |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Mary Faulkner
(@MaryFaulkner68) reported
from
Wokingham, England
@O2 your customer service needs looking at I contacted them at 7.40pm about an order,I went through security etc, then to be put on hold just before 8.00pm then to be cut off as you close at 8.00 can't contact again till tomorrow evening
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork
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Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
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Mathew Webber
(@MathewWebber) reported
from
Newbury, England
@O2 Still staring at it. No feedback or errors just keeps spinning :(
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Jase
(@Jason_Nash) reported
from
Newbury, England
@VodafoneUK Nooooo @O2 is far better than Vodafone, better coverage , customer service the lot. Endless issue when on red, not one on the blue 👍🏼
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Nate Rogers
(@natejrogers) reported
from
Wokingham, England
So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.
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Spencer Barfield
(@Spennie105) reported
from
Fleet, England
@AskHalifaxBank @O2 are expecting me to chase you for there issues with there software not recognising the online sort code on my account!!
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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Sam
(@shamrocksam) reported
from
Kingsclere, England
@O2 how can my husband @geordiehugbug speak to customer service without a possible waiting time of 30 minutes?
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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C
(@ChatanG001) reported
from
Wokingham, England
@O2 really shocking customer services today. All i want to do is pay off my device and it takes 3 people almost 45 minutes to even be able to do that!!! Stupid.
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 can you help sort my order out please?!
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Ian 🙏
(@IANMUSIC25) reported
from
Thatcham, England
Wishes @O2 Would sort their stock issue out ASAP!!! I want the new iPhone 11 Pro
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Stephen ♏️🏳️🌈
(@SequinSte) reported
from
Barkham, England
@O2 your website is broken for ordering. I can’t order an I watch 🤬
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Gordé 🥀🖤
(@ReissOmari) reported
from
Newbury, England
Is there a more inconsistent network in the UK than @o2? Doubt it lol
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Stephen ♏️ - Mulia Jorris.
(@SequinSte) reported
from
Barkham, England
@mnosborn @O2 Friend did the same. They said 3-4 weeks so he cancelled the order even though on the site it said in stock 🙄🙄 rubbish service
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Katrina
(@1996katrina) reported
from
Newbury, England
@O2 hi do you have any OnePlus devices on O2 refresh ? I want a new phone but don't want to cancel my existing contract for just airtime
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Theresa Brown 🏴🇪🇺🇺🇦🏳️🌈😀
(@tich302001) reported
@p33tew @virginmedia @O2 What area are you in? Are you in Edinburgh? My Internet is down so is my landline and tv. Come on Virgin Media what's going on? Can you tell us what the issue is. At present I'm using my phones data I want what I pay for.
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Anthony
(@Anthony36330431) reported
@O2 so thank you very much for barring my phone even though I've called multiple times and been told I'd have a manager call me which hasn't happened at all. Absolutely terrible customer service and I will make sure no one else gets anything from you guys ever again. Pathetic.
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Sam Mosedale
(@sam6031) reported
@O2 @EnglandRugby Do you not reply to DMs? You tell me to message you, then don't bother to reply. Appreciate you may be busy, but so am I, working full-time and caring for my mother. Not impressed with the customer service so far o2!
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ᗪᑌᑕKᘔIᖴEᖇ 🦆
(@Duckzifer) reported
@O2 Ok fine I was saying that IP6 sometimes has lags on APPS. I suppose in the future Telefonica will fix it
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JonO
(@sad_bugger) reported
@O2 for a communications company you are VERY bad at answering the phone
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Dylan Todd
(@Foxy_Todd) reported
@EnglandRugby @O2 Farrell, JVP, Sinckler, George, Itoje & Dombrant have been terrible. Smith, Chessum, Willis & Ludlum have been generally poor with the odd reasonable performance v weaker teams. Steward has been steady but lacks pace. The rest of the backs are anonymous. Gonna get ****** by 🇮🇪
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Mark Settle
(@MarkSettle1) reported
@EnglandRugby @O2 No idea what to say or think anymore we are just poor as a country in rugby.
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P33TE W
(@p33tew) reported
@virginmedia @o2 Internet down again, unable to call technical dept due to prerecorded message and the bullsh1t of complex issue.
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J
(@jenharp7) reported
from
Doncaster, England
@O2 you have taken money from my account. Debt collection letter x 2 have arrived. No one can help in your customer service departments as I have no O2 tel number or account or recognise-able email on your system. I NEED HELP TODAY
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Sheena Broderick
(@SheenaBroderick) reported
@O2 - opened up a contract beginning of feb, got the phone blocked by the fraud team immediately. Now almost mid March and no one has contacted me from the fraud team despite me several emails to them. I’ve also spent hours on the phone to customer services only to get no where.