O2 Outage Report in Basingstoke, Hampshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (26%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Basingstoke, Hampshire, England
The most recent O2 outage reports came from the following cities: Aldermaston.
| City | Problem Type | Report Time |
|---|---|---|
 Aldermaston |
Total Blackout | |
| Fleet |
Phone | |
| Thatcham |
Phone | |
| Basingstoke |
Total Blackout | |
| Basingstoke |
Phone | |
| Basingstoke |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 can you help sort my order out please?!
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Stephen ♏️ - Mulia Jorris.
(@SequinSte) reported
from
Barkham, England
@mnosborn @O2 Friend did the same. They said 3-4 weeks so he cancelled the order even though on the site it said in stock 🙄🙄 rubbish service
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Spencer Barfield
(@Spennie105) reported
from
Fleet, England
@AskHalifaxBank @O2 are expecting me to chase you for there issues with there software not recognising the online sort code on my account!!
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Mathew Webber
(@MathewWebber) reported
from
Newbury, England
@O2 Still staring at it. No feedback or errors just keeps spinning :(
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Katrina
(@1996katrina) reported
from
Newbury, England
@O2 hi do you have any OnePlus devices on O2 refresh ? I want a new phone but don't want to cancel my existing contract for just airtime
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Mary Faulkner
(@MaryFaulkner68) reported
from
Wokingham, England
@O2 your customer service needs looking at I contacted them at 7.40pm about an order,I went through security etc, then to be put on hold just before 8.00pm then to be cut off as you close at 8.00 can't contact again till tomorrow evening
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Nate Rogers
(@natejrogers) reported
from
Wokingham, England
So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.
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Stephen ♏️🏳️🌈
(@SequinSte) reported
from
Barkham, England
@O2 your website is broken for ordering. I can’t order an I watch 🤬
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Sam
(@shamrocksam) reported
from
Kingsclere, England
@O2 how can my husband @geordiehugbug speak to customer service without a possible waiting time of 30 minutes?
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Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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Gordé 🥀🖤
(@ReissOmari) reported
from
Newbury, England
Is there a more inconsistent network in the UK than @o2? Doubt it lol
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Jase
(@Jason_Nash) reported
from
Newbury, England
@VodafoneUK Nooooo @O2 is far better than Vodafone, better coverage , customer service the lot. Endless issue when on red, not one on the blue 👍🏼
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork
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C
(@ChatanG001) reported
from
Wokingham, England
@O2 really shocking customer services today. All i want to do is pay off my device and it takes 3 people almost 45 minutes to even be able to do that!!! Stupid.
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Ian 🙏
(@IANMUSIC25) reported
from
Thatcham, England
Wishes @O2 Would sort their stock issue out ASAP!!! I want the new iPhone 11 Pro
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Griffin 💙
(@squarewheels_) reported
@o2 I’ve been on a contract sim-only deal with you for 10 years. I am having trouble upgrading my sim tariff. I rang but was given some disappointing prices, and your website gives *much worse* prices for Upgrade compared to buying new. Seeking 20GB for £12/m, 12m contract…
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Lynette Cone
(@Lynette_C) reported
@O2 Why do you make it so hard to cancel a contract? The phone isn't mine (but I'm paying the bill) so I can't 'ring from my O2 number' and there doesn't appear to be any other way to do this online.
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angiebean1983
(@angiebean1983) reported
@o2 once again E11 is without network you have a cheek to cut off peoples phone if they are a week late but you can’t provide a decent service
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Tobias Richards
(@tobias_richards) reported
@O2 your fraud & security / customer service is shocking. Sep 2nd - email reply from Eleanor in the Fraud team saying I’d have a reply in 10 working days. It’s now January and still nothing. Seem to be fine trying to bill me though (I never took out a phone contract with O2)
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Rachel
(@rayrachyray) reported
@O2 help, nothing on my phone will load when I’m not connected to WiFi despite Mobile Data being turned on. Can you help?
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Aaron Fletcher 🐝
(@AarontheManc) reported
Words cannot describe how much I despise @O2. They’re utterly ******* USELESS. Worst signal, worst customer service and no matter how much they mess up they’ll cut you off and make out like it’s your fault because you don’t have unlimited resources to bail them out.
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Lynda Mason
(@lydwray) reported
There’s a new phone mast half a mile from my house. So why does the whole area still have no usable signal? @O2
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Geny 💞
(@GenyVx) reported
@virginmedia @O2 which one of you are completely incompetent?? Neither of you seem to be contactable for complaints and clearly your ‘agents’ aren’t equipped to help!!
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Ann Newman
(@AnnNewm31703532) reported
@O2 I have reported it over and over. Just keep getting same. Network is good. But no one here has signal. Have to drive two miles for signal. Not apt for consultation from hospital
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Julia Sitkovetsky
(@Sitko_Soprano) reported
And with that I say farewell to @VodafoneUK and hello to @O2 - I’ve been a Vodafone customer for many years, but the reintroduction of roaming was too much. Plus at o2 I get a better phone for a cheaper rate. So yeah. Byeeeee!!!!