O2 Outage Report in Basingstoke, Hampshire, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 28: Problems at O2
O2 is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (53%)
-
Internet (26%)
-
Total Blackout (14%)
-
Wi-fi (4%)
-
E-mail (3%)
-
TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
-
Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
-
Mary Faulkner
(@MaryFaulkner68) reported
from
Wokingham, England
@O2 your customer service needs looking at I contacted them at 7.40pm about an order,I went through security etc, then to be put on hold just before 8.00pm then to be cut off as you close at 8.00 can't contact again till tomorrow evening
-
Mathew Webber
(@MathewWebber) reported
from
Newbury, England
@O2 Still staring at it. No feedback or errors just keeps spinning :(
-
Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork
-
Gordé 🥀🖤
(@ReissOmari) reported
from
Newbury, England
Is there a more inconsistent network in the UK than @o2? Doubt it lol
-
Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
-
Stephen ♏️ - Mulia Jorris.
(@SequinSte) reported
from
Barkham, England
@mnosborn @O2 Friend did the same. They said 3-4 weeks so he cancelled the order even though on the site it said in stock 🙄🙄 rubbish service
-
Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
-
C
(@ChatanG001) reported
from
Wokingham, England
@O2 really shocking customer services today. All i want to do is pay off my device and it takes 3 people almost 45 minutes to even be able to do that!!! Stupid.
-
Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
-
Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
-
Sam
(@shamrocksam) reported
from
Kingsclere, England
@O2 how can my husband @geordiehugbug speak to customer service without a possible waiting time of 30 minutes?
-
Ian 🙏
(@IANMUSIC25) reported
from
Thatcham, England
Wishes @O2 Would sort their stock issue out ASAP!!! I want the new iPhone 11 Pro
-
Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
-
Stephen ♏️🏳️🌈
(@SequinSte) reported
from
Barkham, England
@O2 your website is broken for ordering. I can’t order an I watch 🤬
-
Jase
(@Jason_Nash) reported
from
Newbury, England
@VodafoneUK Nooooo @O2 is far better than Vodafone, better coverage , customer service the lot. Endless issue when on red, not one on the blue 👍🏼
-
Spencer Barfield
(@Spennie105) reported
from
Fleet, England
@AskHalifaxBank @O2 are expecting me to chase you for there issues with there software not recognising the online sort code on my account!!
-
Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 can you help sort my order out please?!
-
Katrina
(@1996katrina) reported
from
Newbury, England
@O2 hi do you have any OnePlus devices on O2 refresh ? I want a new phone but don't want to cancel my existing contract for just airtime
-
Nate Rogers
(@natejrogers) reported
from
Wokingham, England
So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Victoria
(@VictoriaL_1) reported
@O2 hi, i had an extra of 3 months of disney+ free as part of my new contract, but i can no longer see it to activate in myO2, help??
-
Nikki Dyer-Scott
(@Noonah2) reported
@O2 I have NEVER received such horrendous customer service. Taking £240 out of my account and then saying you can't refund my money. Diabolical. Going back on your word and leaving me with no phone. THE WORST COMPANY. DO NOT BECOME AN O2 CUSTOMER. #o2 #NeverAgain
-
Phil Wade
(@PhilWade82) reported
@O2 your customer service for existing customers is absolutely shocking
-
Bridget Halford
(@bridgethalford) reported
@virginmedia @O2 rubbish customer service. While trying to sort volt package benefits on the @O2. 3 calls to customer service and still not sorted. Now looking a new providers.
-
ThisIsStockerHD is back on Twitch!
(@thisisstockerhd) reported
Disgusting service from @O2. After asking for a PAC code for my fathers account, you closed the account, didn't transfer the number out and now deny you have the number, yet if I call the number it says "Welcome to the O2 messaging service". Not happy at all.
-
Zoe Joyce
(@zlmjoyce) reported
@O2 3 mobile phones with you, why have a stopped getting the family discount? Can never get hold of anyone on the phone! 🤬
-
Linda Gyamfi
(@LGyamfi) reported
If anyone is considering going swapping to become an .@O2 phone customer, please avoid doing so at all cost. They've sent already sent 3 inconsistent bills to md and charging at a premium rate ccing @Ofcom .
-
c
(@cj19755) reported
@O2 i’ve been trying to change my details on my o2 account but as soon as i click “my details” it says “we cannot send any more codes at this time” it has been doing this for a while. i have tried contacting support but they never have anything for this topic please help me out.
-
Matt T
(@MattT133) reported
Well @ThreeUK been a loyal customer with multiple contracts for many years but now you’re forcing me off Go Roam? Goodbye! Pretty sure you’ll be seeing a mass exodus. @O2 I’ll be calling you tomorrow!
-
Sarah Ford💜💚
(@SarahSassyFord) reported
@O2 How are customers meant to mange their accounts when they can’t access them? No one at @O2 to help after 21.00. Codes sent for App not working. Has my account been hacked. #DoBetter