O2 Outage Report in Basingstoke, Hampshire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Basingstoke, Hampshire, England 04/16/2024 07:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (57%)

    Phone (57%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Basingstoke, Hampshire, England

The most recent O2 outage reports came from the following cities: Newbury, Thatcham and Basingstoke.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewbury Internet
United KingdomThatcham Phone
United KingdomBasingstoke Phone
United KingdomBasingstoke Internet
United KingdomNewbury Phone
United KingdomBasingstoke Phone

Community Discussion

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O2 Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

  • JonLeePButler Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England

    @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

  • ChatanG001 C (@ChatanG001) reported from Wokingham, England

    @O2 really shocking customer services today. All i want to do is pay off my device and it takes 3 people almost 45 minutes to even be able to do that!!! Stupid.

  • ReissOmari Gordé 🥀🖤 (@ReissOmari) reported from Newbury, England

    Is there a more inconsistent network in the UK than @o2? Doubt it lol

  • IANMUSIC25 Ian 🙏 (@IANMUSIC25) reported from Thatcham, England

    Wishes @O2 Would sort their stock issue out ASAP!!! I want the new iPhone 11 Pro

  • MathewWebber Mathew Webber (@MathewWebber) reported from Newbury, England

    @O2 Still staring at it. No feedback or errors just keeps spinning :(

  • bensmithuk Ben Smith (@bensmithuk) reported from Bentley, England

    @kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.

  • Spennie105 Spencer Barfield (@Spennie105) reported from Fleet, England

    @AskHalifaxBank @O2 are expecting me to chase you for there issues with there software not recognising the online sort code on my account!!

  • natejrogers Nate Rogers (@natejrogers) reported from Wokingham, England

    So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.

  • Jenzy84 Jenna Christie (@Jenzy84) reported from Wokingham, England

    @O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted

  • Spennie105 Spencer Barfield (@Spennie105) reported from Fleet, England

    @AskHalifaxBank I called @O2 because there online app wasn’t recognising it. The call centre wasn’t much help telling me to contact my bank and sort things myself 🤔

  • doncmccall Don McCall (@doncmccall) reported from Basingstoke, England

    @O2 can you help sort my order out please?!

  • SaintGeorgie Georgie Tongue (@SaintGeorgie) reported from Wokingham, England

    @O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!

  • SequinSte Stephen ♏️🏳️‍🌈 (@SequinSte) reported from Barkham, England

    @O2 your website is broken for ordering. I can’t order an I watch 🤬

  • SequinSte Stephen ♏️ - Mulia Jorris. (@SequinSte) reported from Barkham, England

    @mnosborn @O2 Friend did the same. They said 3-4 weeks so he cancelled the order even though on the site it said in stock 🙄🙄 rubbish service

  • RossBrown1_1 Ross Brown (@RossBrown1_1) reported from Wokingham, England

    @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

  • AnnKerridge Ann (@AnnKerridge) reported from Wokingham, England

    @O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)

  • Jason_Nash Jase (@Jason_Nash) reported from Newbury, England

    @VodafoneUK Nooooo @O2 is far better than Vodafone, better coverage , customer service the lot. Endless issue when on red, not one on the blue 👍🏼

  • shamrocksam Sam (@shamrocksam) reported from Kingsclere, England

    @O2 how can my husband @geordiehugbug speak to customer service without a possible waiting time of 30 minutes?

  • 1996katrina Katrina (@1996katrina) reported from Newbury, England

    @O2 hi do you have any OnePlus devices on O2 refresh ? I want a new phone but don't want to cancel my existing contract for just airtime

  • doncmccall Don McCall (@doncmccall) reported from Basingstoke, England

    @O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • souljazzxtc Dave Clarke (@souljazzxtc) reported

    @O2 No speaking to someone. They aren’t allowed to make a complaint on behalf.

  • GillBav Bav Gill (@GillBav) reported

    @O2 the worst customer service ever! Managers promise call backs, on hold for over an hour, staff that have no clue what they're doing and my issue is still unresolved. Don't know why I moved from EE!!

  • buchananballs Adam Buchanan (@buchananballs) reported

    @O2 My Wi-Fi is running a stupidly low speeds but I’ve arranged to get that sorted, please can someone explain why I’m getting no 4G as your not providing me with the service I’m paying for and surely that a breach of contract ?

  • shaliaxmai $eb11 (@shaliaxmai) reported

    @O2 my voucher for odean is not working when i try to book it

  • gazjack gary p jackson (@gazjack) reported

    @Luce1982 @O2 @EE I have both ,one for work,one for me ,both are crap.

  • Charlotte_BRFC Charlotte Reynolds (@Charlotte_BRFC) reported

    @Luce1982 @O2 @EE Much better signal but prices are increasing by 14.4% in march

  • venkman2_11 Paul Steer (@venkman2_11) reported

    @O2 For the love of god sort your shocking service out in weston super mare. It’s a disgrace!! Missed out on yet another priority deal due to your abysmal service in large built up areas. Worst network I’ve ever used in 30 years plus of mobiles. Fuming!

  • AnneSav96501224 Anne Savage (@AnneSav96501224) reported

    @O2 hello I've just received a one time passcode that I didn't request. Shortly after I received a phone call saying they were from O2. I ended the call and didn't pass any info on. Any help on this please. Thanks

  • ToniiWilliamsox toni. (@ToniiWilliamsox) reported

    Cannot wait to leave @O2 an actually be able to make phone-calls without it dropping out every 2 minutes. Awful service at the moment!!

  • TechwithLee81 Lee 🇬🇧 (@TechwithLee81) reported

    ******* disgraceful @O2 you don't care about people or what they've been through or going through. Just a bunch of process driven monkeys with the power of **** all. Shameful. #BadGuys