O2 Outage Report in Addlestone, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Addlestone, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Addlestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 28: Problems at O2
O2 is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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            Phone (53%) 
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            Internet (26%) 
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            Total Blackout (14%) 
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            Wi-fi (4%) 
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            E-mail (3%) 
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            TV (%) 
Live Outage Map Near Addlestone, Surrey, England
The most recent O2 outage reports came from the following cities: London, Oxshott, Hammersmith, Farnborough, Feltham, Walton-on-Thames, Cobham, Woking and Guildford.
| City | Problem Type | Report Time | 
|---|---|---|
| Total Blackout | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | 
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Addlestone, England
Latest outage, problems and issue reports in Addlestone and nearby locations:
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 Olivia Khwaja 
    (@oliviakhwaja) reported 
    
        from
            Sunningdale, England Olivia Khwaja 
    (@oliviakhwaja) reported 
    
        from
            Sunningdale, England@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage. 
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 💟 
    (@ShahlaaTahira) reported 
    
        from
            Hillingdon, England 💟 
    (@ShahlaaTahira) reported 
    
        from
            Hillingdon, EnglandSo now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog 
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 ScottCanEat 
    (@ScottCanEat) reported 
    
        from
            London, England ScottCanEat 
    (@ScottCanEat) reported 
    
        from
            London, EnglandHey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help 
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 m a r y 
    (@maryhippychick) reported 
    
        from
            Hounslow, England m a r y 
    (@maryhippychick) reported 
    
        from
            Hounslow, England@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department. 
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 Roslyn 
    (@RoslynBriggs89) reported 
    
        from
            London, England Roslyn 
    (@RoslynBriggs89) reported 
    
        from
            London, England@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service. 
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 Baisden 📸🎥 
    (@Stefan_baisden) reported 
    
        from
            Southall, England Baisden 📸🎥 
    (@Stefan_baisden) reported 
    
        from
            Southall, England@O2 I need a customer call back please. 
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 💟 
    (@ShahlaaTahira) reported 
    
        from
            Hillingdon, England 💟 
    (@ShahlaaTahira) reported 
    
        from
            Hillingdon, EnglandIf your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness 
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 Katherine Stephens 
    (@love_kittyket) reported 
    
        from
            Hillingdon, England Katherine Stephens 
    (@love_kittyket) reported 
    
        from
            Hillingdon, EnglandTrying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me. 
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 Avigazed 
    (@Avigazed) reported 
    
        from
            Addlestone, England Avigazed 
    (@Avigazed) reported 
    
        from
            Addlestone, England@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long. 
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 Chiswick RFC Girls 
    (@ChiswickRFCGirl) reported 
    
        from
            Hammersmith, England Chiswick RFC Girls 
    (@ChiswickRFCGirl) reported 
    
        from
            Hammersmith, EnglandHello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix?? 
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 m a r y 
    (@maryhippychick) reported 
    
        from
            Hounslow, England m a r y 
    (@maryhippychick) reported 
    
        from
            Hounslow, England@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud. 
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 Lyndall 
    (@LyndallAnn) reported 
    
        from
            Ealing, England Lyndall 
    (@LyndallAnn) reported 
    
        from
            Ealing, EnglandOne thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again. 
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 RebeccaW40 
    (@RebeccaW40) reported 
    
        from
            Epsom and Ewell District, England RebeccaW40 
    (@RebeccaW40) reported 
    
        from
            Epsom and Ewell District, England@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke 
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 Samantha Blandy 
    (@26samb) reported 
    
        from
            Kingston upon Thames, England Samantha Blandy 
    (@26samb) reported 
    
        from
            Kingston upon Thames, England@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help 
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 Toby 
    (@tobyd360) reported 
    
        from
            Farnborough, England Toby 
    (@tobyd360) reported 
    
        from
            Farnborough, England@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁 
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 Jeff Stevenson 
    (@ukcomic) reported 
    
        from
            Hillingdon, England Jeff Stevenson 
    (@ukcomic) reported 
    
        from
            Hillingdon, England@VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse ! 
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 hen 
    (@henna_macarena) reported 
    
        from
            Richmond, England hen 
    (@henna_macarena) reported 
    
        from
            Richmond, England@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days. 
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 Conleth Kane 
    (@ConlethKane) reported 
    
        from
            Hounslow, England Conleth Kane 
    (@ConlethKane) reported 
    
        from
            Hounslow, EnglandI’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service. 
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 Jonathan Holmes 
    (@JonsBusPics) reported 
    
        from
            Godalming, England Jonathan Holmes 
    (@JonsBusPics) reported 
    
        from
            Godalming, England@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm 
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 𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊   𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 
    (@AlexharwoodMuso) reported 
    
        from
            Richmond, England 𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊   𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 
    (@AlexharwoodMuso) reported 
    
        from
            Richmond, England@jlo_conductor @O2 I have signal with O2 in Richmond ... 
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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 Paul Banks 
    (@Banksy1976) reported Paul Banks 
    (@Banksy1976) reported@turningleftfor @ThreeUK @O2 Three isn’t too bad when abroad though it can very quickly add up. I’ve stuck with them due to what I get in the uk. Airalo is quite good if you only need data when abroad and have a phone that can do esim. 
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 e l l i s. 
    (@EllisRebeccaa) reported e l l i s. 
    (@EllisRebeccaa) reported@O2 recycle scheme is shocking. Sent my phone off in October and still haven’t heard anything. Online chat is rubbish & I’ve emailed- no reply. Useless service 
- 
            
 Mike 
    (@MikAlexH) reported Mike 
    (@MikAlexH) reported@chrisdclegg @VodafoneUK @O2 As an O2 customer I’d much prefer this, there’s so many independent venues & productions in Manchester who would love some help 
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 pecoradə 
    (@pecorade) reported pecoradə 
    (@pecorade) reported@IvyTenebrae @O2 I agree. They could have used calmer tones in that email, asking you to contact them in order to clarify an unpaid outstanding amount issue instead of playing the 'loan shark' attitude. 
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 Dan Carter 
    (@mobilemandan) reported Dan Carter 
    (@mobilemandan) reported@GroundedTech @O2 Did you use the switch up service 
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 Andrew Millington 
    (@MillingtonVilla) reported Andrew Millington 
    (@MillingtonVilla) reported@virginmedia since you’ve switch me to the @O2 network, my data coverage has been absolutely terrible. Not a great switch for customers for the sake of saving some £ 
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 New 
    (@Newwicket) reported New 
    (@Newwicket) reported@O2 @GoodThingsFdn @virginmedia Waiting 3 days to get connected with o2! Terrible customer service & I’m a current customer with a new phone! 
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 Kel #socialistsunday 🇵🇸 🇺🇦 
    (@Keledict) reported Kel #socialistsunday 🇵🇸 🇺🇦 
    (@Keledict) reported@O2 I have had the absolute worst time with you guys. All I wanted to do was change the date of my direct debit and it’s ended up with my being disconnected! Now I can’t access my pac because the account is inactive. At every point I have done exactly as advised on phone lines 
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 Terry 
    (@turbo_tez) reported Terry 
    (@turbo_tez) reportedDay 4 after @O2 turned my sim off with no warning, and still waiting for them to come up with a solution - however if I were to upgrade they advertise they can have a new working handset to me tomorrow if I order by midnight 🤔 @MoneySavingExp @MartinSLewis 
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 Eva Chukwu 
    (@Evachukwu_) reported Eva Chukwu 
    (@Evachukwu_) reported@O2 @GoodThingsFdn @virginmedia I need help activating my O2 account