O2 Outage in Coventry, England

@O2 hi trying to help a family member with there o2 sim. They having there sim coming up with invalid sim. Is there a way to fix the sim remotely at all?

Hi @o2 I need to return for refund a faulty Apple Smart Battery Case, when I click the relevant return and contact links online I just get sent round in circles around various help pages without finding a single contact form, is there a direct link to one?

Words fail me at the appalling service I have received from @O2 for the last week trying to get a phone I ordered on 4th jan!!! Supposed to be a business customer and it counts for nothing! #losingthewill #poorcustomerservice @SamsungUK do you know how bad they are???

@O2 can someone help? I have called customer service and it states I need to pay all my bill to use my services but it says I need to pay £0

@O2 why do I only get one or two bars of signal?! 😩

@O2 I've just tried this, they've said they've sent me a text with a code but I don't have any service to receive the text. So now I'm stuck..

@O2 I've tried this just now, they've said they've sent a code to my number but I've got no service to receive the text..

@O2 had a called yesterday about a upgrade and the person was going to call me back at 3.00 yesterday I am still waiting....this morning I have called been on hold for 30 minutes to be cut off what a joke bad customer service...I have been a customer with you for 18 years

@O2 outgoing and incoming call issues all over westmidlands.

@O2 @picoflu I binned O2 after a brief 2 year spell of misery with continued call dropping. The acceptable solution for them was a home signal booster. No good to a mobile technician back with EE and happy. If your on iPhone check Wi-fi assist is off it savages internet.

@villa19799 @O2 My mrs Is with @O2 and signal and 4G has been horrific lately, I’m on @virginmedia and have had no issues whatsoever .

@O2 please help... my phone has had no service for the past 24 hours...

@O2 1/2 Placed an order for this today. Money was taken and then I had an email to say order cancelled due to failed checks. Credit card company confirms payment approved, your online chat person is trying to tell me problem is with CC company just to get rid of me. She tells me...

@O2 ok, so I’ve been on hold twice today both for an hour unable to get through after having messages left AGAIN. I’m losing my patience now - please can this be sorted or il be returning my items and cancelling my contract. SHOCKING service 🤬

@O2 I understand that but running a business is extremely difficult with a slow connection ...

@virginmedia how can I pay for 350mb Broadband which the WiFi never works and I’m hotspoting through @O2 iPhone at home 🏠 😡

@O2 I have no phone signal in CV5

@O2 massive problems still in CV47 area. I was told the issue had been resolved 2 weeks ago but still intermittent signal. I rely on this for work and caused me big problems this week. Please hurry and sort it out O2. A refund surely is the least you can do.

@O2 Just been to my local @O2 store to get myself an Apple Watch S4 space grey and guess what they haven’t got any and you can’t order one. 😡😡😡😡 maybe it’s time to change network.

@O2 how do I formally complain about incorrect payment that you have taken , credits that have not been received and the unacceptable customer service I have received from your company.

@O2 I can honestly say without doubt that O2 have given me the worst customer service experience imaginable. A customer for 8 years and they have frustrated the life out of me for 4 weeks. Company is a shambles , no continuity of accounts , don’t do what is promised. Awful

@O2 can’t get through to any of your phone operatives. Need some help with a phone issue urgently please

Only I could cancel my phone contract and be cut off from @O2 without making sure I get my PAC code first. I told you, I told you I hate all of this. 😩

@O2 I changed network from O2 halfway through July and now I have a full month’s bill from you. On hold with your customer service phone for 14 minutes only for the call to almost immediately drop…I’d like someone to sort this out for me as I don’t owe a full month’s bill

@O2 Right, I'm now receiving constant automated calls about a payment that I don't owe you. Make them stop, or I cancel the contract and you can fight me in court.

@O2 can someone dm me I need some help thanks

@O2 Seriously O2: study and learn: 1. I Login to O2. 2. Go to Manage my Details. 3. Sec code sent to ancient, unused number. 4. Therefore, cannot manage details or change to new number. Please tell me you understand why I cannot upgrade my phone or buy new contract with O2?

@O2 @TheO2 - I am unable to make or receive calls is the network down?

@O2 I'm having trouble accessing my account to make a final closing payment. I'm able to log in, but when pressing the 'Pay Now' button, it asks me to log in again and doesn't allow me to do so even though I'm using the same credentials. I'm unable to use the app as well