O2 Outage Report in Solihull, England

Problems in the last 24 hours in Solihull, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Solihull, England

The most recent O2 outage reports came from the following cities: Birmingham, Bromsgrove, Walsall, West Bromwich, Oldbury, and Sheldon.

City	Problem Type	Report Time
Birmingham	Internet	4 days ago
Bromsgrove	Phone	7 days ago
Birmingham	Internet	10 days ago
Birmingham	Internet	11 days ago
Birmingham	Internet	11 days ago
Birmingham	Phone	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Roger Leitch (@notdodgy) reported 11 minutes ago from Solihull, England

  @O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?

• 
  Tracey_Devina (@Tracey_Devina) reported 15 minutes ago from West Bromwich, England

  @O2 I’m at home for the next 5+ days with covid, my data’s gone, I followed up a text I received to say up my data… it starts on Friday - what’s the actual point. Can you help now, when it matters?!

• 
  Follow Poor Shamir Claimant Ali Entrapment (@MuslimShamir) reported 16 minutes ago from Birmingham, England

  @O2 Answer the phone. Is your phone not working ? Is it a desk phone or mobile you using ?

• 
  Ketan Surti (@DirtySurti) reported 23 minutes ago from Dickens Heath, England

  @O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !

• 
  Gish Abeyratne (@GoGishiGoGo) reported 23 minutes ago from Birmingham, England

  @O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄

• 
  Steve Jones (@StevoJones1984) reported 25 minutes ago from West Bromwich, England

  I seriously can't wait to get off @O2. Their customer service has been top notch, but the signal is beyond a joke.

• 
  Roger Leitch (@notdodgy) reported 26 minutes ago from Solihull, England

  @o2 why is your service unusable in areas that your map says has good coverage? No backhaul bandwidth? B90 4AJ poor outside nothing inside. B13 0UR poor inside. Intermittent connectivity in spite of reasonable signal. Three works perfectly onside and out.

• 
  batgirl (@amanmarway) reported 32 minutes ago from West Bromwich, England

  @O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service

• 
  Edmund Lawrence (@edmundmlawrence) reported 36 minutes ago from Coventry, England

  @O2 frankly appallingly rude service in the Coventry shop today. Can’t find a number to call, no call back for days and live chat not working. SORT IT OUT.

• 
  John mangan (@johnemangan1) reported 36 minutes ago from Atherstone, England

  @O2 good afternoon, frustration is too much , can you update me on why I cannot make a simple call without it dropping off more than once driving from work in CV9 to B31 down major roads A5 and M42

• 
  Gish Abeyratne (@GoGishiGoGo) reported 37 minutes ago from Birmingham, England

  @O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?

• 
  Rachele (@_Rachele_) reported 41 minutes ago from Birmingham, England

  Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?

• 
  Roger Leitch (@notdodgy) reported 52 minutes ago from Solihull, England

  @O2 After spending 6 hours trying to get hold of customer services, I ended up driving (and paying for parking) to go to one of your shops to get a sim swap. This apparently the only to get service working. Not the best of starts.

• 
  Mimii Hatun |Y| aka Ms Begum (@hijabiexplorer) reported 53 minutes ago from Birmingham, England

  Typical of @o2 for not cancelling my line when I a called in during the cooling off period to cancel the contract. #Thieves

• 
  John mangan (@johnemangan1) reported 54 minutes ago from Atherstone, England

  @O2 Ok, I cannot check service when I’m driving, A5 and M42 are main roads, similar places every time, surely you know where your own network is poor and what are you doing to address it?

• 
  Roger Leitch (@notdodgy) reported 54 minutes ago from Solihull, England

  @O2 Getting very close to the point of cancelling my order. The port has failed and I have no service. Cannot get through to your support as there are no agents available. No reply to FB message since 9 am. The clock is ticking...

• 
  han (@Hannahbreenx) reported 56 minutes ago from Bromsgrove, England

  @O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me

• 
  Gordé 🥚 (@ReissOmari) reported 56 minutes ago from Birmingham, England

  I’ve just been in to the @O2 store to get a new sim, fantastic service in store, however, I was shocked to find my contract has gone up £6 since October? How does that work??

• 
  ҍҽɾղíҽҍɑԹՏ ♏ (@berniebaps101) reported 56 minutes ago from Birmingham, England

  @O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?

• 
  Evan Davis (@EvanD) reported 57 minutes ago from Solihull, England

  @O2 That looks like an Apple device. #Alexa won’t help you there. #Siri might.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jess (@Bakingwithjessd) reported 2 minutes ago

  @O2 can you advise what to do next. Have had no working phone due to an error your end for the last 7 days. 5 online chats and 4 calls later with each time telling me 24 hours and it’s still not fixed. Which department can I call now? Reaching my limit now as service is a joke.

• 
  Dylan Davidson (@DylanDavidson2) reported 2 minutes ago

  @O2 Hello, I just placed an order online it said there was an Issue but I have been issued with the legal docs via email can you help

• 
  Laura Larmo (@lauralarmo) reported 4 minutes ago

  @catherine_mayer @O2 Do you use Skype? Can that be used for that kind of customer service calls?

• 
  firehorse #RTTG (@CathyHo61168888) reported 6 minutes ago

  @catherine_mayer @O2 I’m sorry you have been mugged. Am glad you are relatively okay. Hope you have got all the help you needed.

• 
  Leanne Patrick (@LeanneHPatrick) reported 6 minutes ago

  @catherine_mayer This is awful, I'm so sorry. I hope that @O2 can at least get a replacement phone to you quickly. It's an unfortunate way for me to have stumbled across your book but I'm glad that I have.

• 
  Diana Biggs (@DianacBiggs) reported 7 minutes ago

  @catherine_mayer @O2 I’m so sorry to here this, Catherine. Glad to see @O2 responded so quickly - I really hope they can help and that you aren’t hurt 💛

• 
  Dr Elisha Foust 🏳️‍🌈 (@allthingsFoust) reported 8 minutes ago

  @catherine_mayer @O2 Catherine, that is absolute ****. Xxxx

• 
  Catherine Mayer (@catherine_mayer) reported 9 minutes ago

  @JacquelineAbbD @O2 My problem is getting @O2 to sort the replacement. They helped via Twitter to restrict old phone but haven't got in touch re new one. I'm stuck without their help

• 
  Jamie Mac (@jaymoflymo) reported 9 minutes ago

  @O2 Strange as your Live chat team said there’s a mast problem in my area

• 
  Marian (@marianwss) reported 13 minutes ago

  @O2 Get back to me, how is my bill double this month, who asked you to charge me for Amazon music!! The audacity your services is sooooo slow and I barely have internet most days and have to use my WiFi, not happy at all