O2 Outage Report in Sutton Coldfield, City and Borough of Birmingham, England
Why is my O2 service not working?
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in Sutton Coldfield, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton Coldfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (42%)
- Internet (32%)
- Total Blackout (21%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Sutton Coldfield, England
The most recent O2 outage reports came from the following cities: Birmingham, Lichfield, Walsall, West Bromwich, Oldbury, Dudley, and Sheldon.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 2 days ago |
|
Birmingham
|
Internet | 9 days ago |
|
Lichfield
|
Internet | 9 days ago |
|
Birmingham
|
Internet | 10 days ago |
|
Birmingham
|
Internet | 10 days ago |
|
Birmingham
|
Phone | 14 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Sutton Coldfield, England
Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:
-
Conor (@conorcole) reported from Birmingham, England@O2 Your call centre operatives are rude & your information is misleading. I’ll be paying this device off then switching my network ✨
-
Tina-Louise Boyce (@LittleMissCosta) reported from Solihull, England@O2 I've just tried this, they've said they've sent me a text with a code but I don't have any service to receive the text. So now I'm stuck..
-
Vikki Jayne Birch at 🏘 (@VikkiJayne80) reported from Cannock Chase, England@o2 Got full 4g signal back.
-
#boredinafactoryupddated (@GedNeilAlex) reported from Walsall Wood, EnglandWell done to @O2 for a super fast service. Sent us a replacement sim in less than 24hours. Well done!
-
Vikki Jayne Birch at 🏘 (@VikkiJayne80) reported from Cannock Chase, England@O2 Any update on the phone signal, when its likely to be back on.
-
Andrew Horton (@Villandrew) reported from Solihull, England@villa19799 @O2 My mrs Is with @O2 and signal and 4G has been horrific lately, I’m on @virginmedia and have had no issues whatsoever .
-
Alison Hadley 🛵 (@devilwoman1975) reported from Walsall Wood, England@O2 losing signal on walsall area
-
Amy Bradwell (@amy_bradwell) reported from Birmingham, England@O2 I want to cancel my order with yourselves as the iPhone 12 pros are not included in the open discount.
-
Samantha Thompson (@crazysamsam) reported from Walsall Wood, EnglandYour customer service has been awful at this difficult time @O2. We had to call your bereavement department so many times to sort out the bill you said you’d wave, and this has caused us much stress and anxiety. To then contact us again on FATHER’S DAY is extremely cruel.
-
Joy nayyar (@Joynayyar) reported from Coleshill, England@O2 outgoing and incoming call issues all over westmidlands.
-
paul woolley (@macwool) reported from Brownhills, England@O2 I’m unable to remember my security question answer in order to change my password to view my a/c the system won’t accent any answers to other questions & customer care is unobtainable. It’s rubbish & unhelpful. I feel very cross!!!😡
-
Dad (@RampziieTweets) reported from Walsall Wood, England@TheO2 @O2 can you sort your network in Walsall, Birmingham. I put a complaint in at the beginning of the year and it’s STILL unbearable
-
ellen (@ellenkenty) reported from Lichfield, England@O2 hiya, are you having service issues at all? i’m unable to get any signal and haven’t been able to for nearly half an hour???
-
... (@ASWM1990) reported from Walsall Wood, England@O2 Hi! Why is the internet in my town so **** for? Its been like this for over 3 weeks now. It takes atleast 5 minutes to get a signal when i switch my mobile internet on!
-
emma saunders (@emmajsaunders) reported from Solihull, England@O2 had a called yesterday about a upgrade and the person was going to call me back at 3.00 yesterday I am still waiting....this morning I have called been on hold for 30 minutes to be cut off what a joke bad customer service...I have been a customer with you for 18 years
-
Vikki Jayne Birch at 🏘 (@VikkiJayne80) reported from Cannock Chase, England@O2 Do you know when the issue maybe sorted by?????
-
-
Tina-Louise Boyce (@LittleMissCosta) reported from Solihull, England@O2 I've tried this just now, they've said they've sent a code to my number but I've got no service to receive the text..
-
Gertrude Englebert 🇪🇺 (@Dedicated_Mole) reported from Burntwood, England@O2 my new phone arrived a week ago today on refresh but the network is still on my old phone. I have removed sim and switched on and off. How do I get the network to switch to my new phone??
-
Sophie Drake (@SophieMDrake) reported from Birmingham, England@O2 It’s having to be escalated due to a back office technical fault, issue on My O2 and the account behind the scenes, so I’m without data when out of the house for up to 10 days. Not ideal really!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Nicola Scoines (@DevonScoines) reported@O2 No it doesn’t. I tried that earlier but I couldn’t see an option to cancel. Can u do it in the app?
-
Paul Neenan (@PNeens) reported@O2 having trouble moving my phone number back to you. I keep getting “The request could not be completed, the following reason is the information provided for our security checks is incorrect. Please check and resubmit your request.” Can someone help here, it’s frustrating.
-
Charlotte Rumsby (@CharlotteRumsby) reported@O2 hi, I ordered a new phone and it said it would be delivered in a week. I then got an email saying it was out of stock and I’ve had no update since.. can someone help please as I paid to upgrade early? Thanks
-
craig leach (@bikingCarpenter) reported@O2 cancelled contract dec 12 got bill today with payment demand in 5 days. Tried speaking to staff who either told me I’d failed security or that yes contract is still active despite me cancelling. Didn’t get anywhere unfortunately as they kept putting phone down Great service😳
-
gail illingworth (@applecore35) reported@O2 updates on a phone mast how long does it take to fix a phone mast 6 months I’ve been receiving updates and you’ve still not fixed it Time to change networks hd61jr
-
Nicola Scoines (@DevonScoines) reported@O2 I seem to be being charged for Disney plus but I don’t know why and I don’t want to be. Can’t seem to find a way to take it off my account either. Please help.
-
ت (@Tahiiyah) reported@o2 pls fix your 4g in beckton, why does it never work!!
-
Robyn (@robynanteney) reported@O2 three days in a row I have been promised a manager call back and not received one as I need to discuss a mess up by yourselves! This is seriously poor customer service!
-
Ann (@AnnKerridge) reported@O2 Who do I need to contact to make a complaint????
-
Lydia (@lalalydsx) reported@O2 hands down have the worst customer service of any UK network and I’ll say that with my chest, being hung up on after being on hold for ages after the advisor found out I wanted to cancel my contract, what a joke.