O2

O2 Outage Report in Sutton Coldfield, City and Borough of Birmingham, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton Coldfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Sutton Coldfield, City and Borough of Birmingham, England 01/22/2026 05:55

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Sutton Coldfield, City and Borough of Birmingham, England

The most recent O2 outage reports came from the following cities: Birmingham, Tipton, Walsall, Oldbury and Dudley.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Phone
United KingdomTipton Phone
United KingdomBirmingham E-mail
United KingdomBirmingham Internet
United KingdomWalsall Phone
United KingdomOldbury E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 working like clockwork? It goes faulty every week. "O2 Network Update: Stratford Rd, Shirley, Solihull B90 4AJ, UK Looks like a nearby phone mast isn’t working as it should, sorry.

  • KittykatClaire Claire B🐈‍⬛🐈‍⬛ (@KittykatClaire) reported from Willenhall, England

    That, @O2 had better coverage now I'm left with all this extra stress when I'm out because my mobile doesn't work when using @O2 network.... Its not my mobile either. I have a Samsung s20.....

  • amanmarway batgirl (@amanmarway) reported from West Bromwich, England

    @O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service

  • johnemangan1 John mangan (@johnemangan1) reported from Atherstone, England

    @O2 good afternoon, frustration is too much , can you update me on why I cannot make a simple call without it dropping off more than once driving from work in CV9 to B31 down major roads A5 and M42

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 Getting very close to the point of cancelling my order. The port has failed and I have no service. Cannot get through to your support as there are no agents available. No reply to FB message since 9 am. The clock is ticking...

  • auspices richard (@auspices) reported from Birmingham, England

    anyone else I know have @O2 as a mobile phone network? I may as well not have a phone it’s straight up awful coverage

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 I assume free coffee is cheaper than investing in network capacity.

  • MuslimShamir Follow Poor Shamir Claimant Ali Entrapment (@MuslimShamir) reported from Birmingham, England

    @O2 Answer the phone. Is your phone not working ? Is it a desk phone or mobile you using ?

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 can you stop advising people to "reset network settings" when your network has problems. This didn't fix the problem with your network and unfortunately wipes out all WiFi and Bluetooth settings, which then need manually setting up again. Not good advice at all.

  • johnemangan1 John mangan (@johnemangan1) reported from Atherstone, England

    @O2 Ok, I cannot check service when I’m driving, A5 and M42 are main roads, similar places every time, surely you know where your own network is poor and what are you doing to address it?

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 why does the local B90 4AJ mast go faulty EVERY week. 6 weeks in a row now, we get no service until it is repaired. You need better repair engineers as their repairs do not even last a week!!!

  • hijabiexplorer Mimii Hatun |Y| aka Ms Begum (@hijabiexplorer) reported from Birmingham, England

    Typical of @o2 for not cancelling my line when I a called in during the cooling off period to cancel the contract. #Thieves

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?

  • EvanD Evan Davis (@EvanD) reported from Solihull, England

    @O2 That looks like an Apple device. #Alexa won’t help you there. #Siri might.

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @o2. Like clockwork every week O2 Network Update: Stratford Rd, Shirley, Solihull B90 4AJ, UK Sorry, a phone mast close to you isn't working as well as we would expect Our engineers are carrying out some checks to investigate issues in this area...

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 After spending 6 hours trying to get hold of customer services, I ended up driving (and paying for parking) to go to one of your shops to get a sim swap. This apparently the only to get service working. Not the best of starts.

  • KittykatClaire Claire B🐈‍⬛🐈‍⬛ (@KittykatClaire) reported from Willenhall, England

    I'm so pissed off @virginmedia blackmailed me into signing my mobile contract with @O2 by saying my media account would be cheaper. If I stayed with virgin it would be amount more. So I had no option but to go with o2 and No my mobile Internet is crap. I can't use my doorbell

  • Cheadle Hooty McOwlface (@Cheadle) reported from Birmingham, England

    @whatphilsaid @O2 It’s horrendous. Who would have thought the network could actually get worse as technology improves

  • PeteVillan1981 Carpy Villan™️ (@PeteVillan1981) reported from Wednesfield, England

    @gazswain @O2 O2 🤝 Virgin - dog **** mobile networks

  • notdodgy Roger Leitch (@notdodgy) reported from Solihull, England

    @o2 why is your service unusable in areas that your map says has good coverage? No backhaul bandwidth? B90 4AJ poor outside nothing inside. B13 0UR poor inside. Intermittent connectivity in spite of reasonable signal. Three works perfectly onside and out.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • thegodoverall God Over All (@thegodoverall) reported

    @O2 What the wait time? Is it a bad as the O2 support lines? Literally just need to change an address which should be there!!!!

  • Becky_Wuu Beckini Bon Boulash 🇪🇺 (@Becky_Wuu) reported

    @O2 hello, I’m in Germany and my EU Roaming is not working. It just says ‘E’. Tried selecting vodafone and telecom networks but no solution. Please help.

  • thegodoverall God Over All (@thegodoverall) reported

    @mattkelly89 @O2 Having this exact same issue

  • P_A_Thompson Paul Thompson (@P_A_Thompson) reported

    @O2 @TweetingChop Your network tips are your way of fobbing off customers...... is there a timescale to repair ****** masts and services? Can we complain to Ofcom or someone to get action?

  • chloe58834923 chloe (@chloe58834923) reported

    @O2 sorry but essential work in the area ‘should’ be back to normal by Sunday TENTH April?? How is that good enough a whole week without signal/texts/data

  • caringgranny69 tracy (@caringgranny69) reported

    @O2 been an o2 customer for year n a half now . Been getting messages saying phone going to be restricted blah blah blah cos of a 32.42 amount .last Nov Been in touch with my bank and to the 2nd can tell me what time . Date n how much and to whom . O2 won't listen or help

  • Howmadd1972 Howard Maddocks (@Howmadd1972) reported

    @O2 Hi awaiting a delivery of new phone. My02 can't help. I have been waiting g all day. Still no sign. Said it would be today?

  • ianpegg Ian Pegg (@ianpegg) reported

    Hi @O2 I am a new customer - at what point do I need to activate my new SIM - after my phone number port has completed, presumably?

  • mwildsmith1989 Matthew Wildsmith (@mwildsmith1989) reported

    @O2 Your staff in the @OxfordStreetW1 store have severe attitude problems and appalling manners. Maybe give the jobs to people who actually want to be there.

  • ianpegg Ian Pegg (@ianpegg) reported

    @O2 Ah, okay! I've already requested the port and received confirmation it will happen tomorrow. As I understand it then, I won't need to do a SIM swap at all? Will my Vodafone service automatically be cancelled once the number has ported?