O2 Outage Report in Sutton Coldfield, City and Borough of Birmingham, England

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton Coldfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (42%)
• Internet (31%)
• Total Blackout (22%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Sutton Coldfield, England

The most recent O2 outage reports came from the following cities: Birmingham, Lichfield, Walsall, West Bromwich, Oldbury, Dudley, and Sheldon.

City	Problem Type	Report Time
Birmingham	Internet	6 days ago
Lichfield	Internet	6 days ago
Birmingham	Internet	7 days ago
Birmingham	Internet	7 days ago
Birmingham	Phone	12 days ago
Birmingham	Internet	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

• 
  Gordé 🥚 (@ReissOmari) reported 1 minute ago from Birmingham, England

  I’ve just been in to the @O2 store to get a new sim, fantastic service in store, however, I was shocked to find my contract has gone up £6 since October? How does that work??

• 
  Adam Waterhouse (@adam0604) reported 5 minutes ago from Halesowen, England

  Yo why is @O2 4G network coverage so garbish lately? Sort your **** out man, I don't pay for a 1 bar signal wherever I go!

• 
  Rachele (@_Rachele_) reported 13 minutes ago from Birmingham, England

  Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?

• 
  Gish Abeyratne (@GoGishiGoGo) reported 13 minutes ago from Birmingham, England

  @O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?

• 
  Follow Poor Shamir Claimant Ali Entrapment (@MuslimShamir) reported 15 minutes ago from Birmingham, England

  @O2 Answer the phone. Is your phone not working ? Is it a desk phone or mobile you using ?

• 
  Nas Mahmud (@M5Mahmud) reported 18 minutes ago from Birmingham, England

  @O2 I had a issue with my billing and spoke to several of your phone assistants who did not help much at all, kept batting me off to Ariel Direct who also were useless. I finally got through to Tracy who explained the situation in 2 mins and resolved the issue, pls reward her.

• 
  Matthew Sparks (@matthew_74) reported 30 minutes ago from West Bromwich, England

  Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?

• 
  John mangan (@johnemangan1) reported 31 minutes ago from Atherstone, England

  @O2 good afternoon, frustration is too much , can you update me on why I cannot make a simple call without it dropping off more than once driving from work in CV9 to B31 down major roads A5 and M42

• 
  ҍҽɾղíҽҍɑԹՏ ♏ (@berniebaps101) reported 34 minutes ago from Birmingham, England

  @O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?

• 
  Gish Abeyratne (@GoGishiGoGo) reported 35 minutes ago from Birmingham, England

  @O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄

• 
  Mimii Hatun |Y| aka Ms Begum (@hijabiexplorer) reported 38 minutes ago from Birmingham, England

  Typical of @o2 for not cancelling my line when I a called in during the cooling off period to cancel the contract. #Thieves

• 
  Tracey_Devina (@Tracey_Devina) reported 41 minutes ago from West Bromwich, England

  @O2 I’m at home for the next 5+ days with covid, my data’s gone, I followed up a text I received to say up my data… it starts on Friday - what’s the actual point. Can you help now, when it matters?!

• 
  Evan Davis (@EvanD) reported 41 minutes ago from Solihull, England

  @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

• 
  Matthew Parker-Jones Hall (@mparkerjones) reported 43 minutes ago from Walsall Wood, England

  @O2 hi we ever getting a fix for postcodes WS14 and WV14 terrible phone signal and data just doesn't connect mentioned in December and according to your app it would be fixed in 2 weeks ?! 4months later still exactly the same

• 
  Chris Booth (@c_booth1990) reported 45 minutes ago from Walsall Wood, England

  @O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks

• 
  John mangan (@johnemangan1) reported 54 minutes ago from Atherstone, England

  @O2 Ok, I cannot check service when I’m driving, A5 and M42 are main roads, similar places every time, surely you know where your own network is poor and what are you doing to address it?

• 
  batgirl (@amanmarway) reported 54 minutes ago from West Bromwich, England

  @O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service

• 
  Matthew Sparks (@matthew_74) reported 55 minutes ago from West Bromwich, England

  @O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.

• 
  Roger Leitch (@notdodgy) reported 57 minutes ago from Solihull, England

  @O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?

• 
  Steve Jones (@StevoJones1984) reported 58 minutes ago from West Bromwich, England

  I seriously can't wait to get off @O2. Their customer service has been top notch, but the signal is beyond a joke.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lee Hill 8️⃣ (@teamhill888) reported 10 minutes ago

  @O2 Apparently the helix case that has been sat with back office not been worked on - the complaints team have advised it will be deadlock if not actioned. They do not understand why this hasn’t been sorted and can’t provide a response to when. Disaster, 20years a customer

• 
  Tolkienista 37 (@Tolkienista3) reported 11 minutes ago

  @_ItsTitch @larry_traynor1 @O2 Yes, been with them for years too, their customer service was great and dependable......not anymore. Very disappointing.

• 
  Robert McGimpsey (@RobMcGimpsey) reported 17 minutes ago

  @O2 Thanks - that's the one that doesn't show "My Account"! No one seems able to fix it.

• 
  Julie (@Juliebirch1210) reported 19 minutes ago

  @TamerUK_ @O2 I had to have a new 5g sim as the mast issue wasnt letting the phone work for 6 weeks put the 5g Sim card in the phone is now working thank you @O2 for diverting me to facebook customer service the phone is now working after 6 weeks of not recieve calls or texts or outward calls.

• 
  StavNico 🇨🇾🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@StavNico) reported 19 minutes ago

  @O2 @AdamTakacs13 Adam. You have 30 days to leave O2 & move networks. You do still have to keep paying for the phone. Just get a new phone on a new network and sell your current phone and use that to pay it off. I changed last night and moved to Voda. You can take your number too.

• 
  nicolas anderson (@nicolasanderso1) reported 19 minutes ago

  @_ItsTitch @O2 Absolute shite horse company. Customer service is shocking to say the least. And to top it all off you get scammed by one of the operators!!! That’s why I ported my numbers out and left. Got a better deal and English speaking operators

• 
  Adam Rayner (@Arayner9) reported 19 minutes ago

  @_ItsTitch @O2 I did this and they tried to charge me to terminate my handset instead. Clueless.

• 
  🔥Cropped🔥🇩🇪 (@NoCroppedOK) reported 25 minutes ago

  O2 might be the worst most indian company in the world you cannot tell me that you are putting me through 3 indian woman und 1 AI all to tell me that i have to be a business to have a ******* static IP, all this robbed me of 30 min of my ******* time @O2 thx for nothing

• 
  Neil Hastie (@neily_boy72) reported 25 minutes ago

  @O2 @tescomobile 1 Bar and been like this for last 5 years, when will you upgrade the signal in EH21 8RD 😩😩😩

• 
  StavNico 🇨🇾🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@StavNico) reported 27 minutes ago

  @KatiePaine5 @O2 I got an email from them yesterday regarding this change. You can cancel your airtime within 30 days when they inform you of this change. So I called and got my PAC number. Surprisingly it took only 5 minutes to do this. You do still have to keep paying for the phone.