O2 Outage Report in Sutton Coldfield, City and Borough of Birmingham, England

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton Coldfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Sutton Coldfield, England

The most recent O2 outage reports came from the following cities: Oldbury, Birmingham, Lichfield, Walsall, West Bromwich, Dudley, and Sheldon.

City	Problem Type	Report Time
Oldbury	Internet	2 days ago
Birmingham	Phone	4 days ago
Birmingham	Internet	8 days ago
Birmingham	Internet	14 days ago
Lichfield	Internet	14 days ago
Birmingham	Internet	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

• 
  Roger Leitch (@notdodgy) reported 3 minutes ago from Solihull, England

  @O2 Getting very close to the point of cancelling my order. The port has failed and I have no service. Cannot get through to your support as there are no agents available. No reply to FB message since 9 am. The clock is ticking...

• 
  Tracey_Devina (@Tracey_Devina) reported 3 minutes ago from West Bromwich, England

  @O2 I’m at home for the next 5+ days with covid, my data’s gone, I followed up a text I received to say up my data… it starts on Friday - what’s the actual point. Can you help now, when it matters?!

• 
  Follow Poor Shamir Claimant Ali Entrapment (@MuslimShamir) reported 6 minutes ago from Birmingham, England

  @O2 Answer the phone. Is your phone not working ? Is it a desk phone or mobile you using ?

• 
  John mangan (@johnemangan1) reported 9 minutes ago from Atherstone, England

  @O2 good afternoon, frustration is too much , can you update me on why I cannot make a simple call without it dropping off more than once driving from work in CV9 to B31 down major roads A5 and M42

• 
  Roger Leitch (@notdodgy) reported 13 minutes ago from Solihull, England

  @O2 After spending 6 hours trying to get hold of customer services, I ended up driving (and paying for parking) to go to one of your shops to get a sim swap. This apparently the only to get service working. Not the best of starts.

• 
  Roger Leitch (@notdodgy) reported 16 minutes ago from Solihull, England

  @O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?

• 
  ҍҽɾղíҽҍɑԹՏ ♏ (@berniebaps101) reported 17 minutes ago from Birmingham, England

  @O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?

• 
  Matthew Sparks (@matthew_74) reported 20 minutes ago from West Bromwich, England

  Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?

• 
  Steve Jones (@StevoJones1984) reported 27 minutes ago from West Bromwich, England

  I seriously can't wait to get off @O2. Their customer service has been top notch, but the signal is beyond a joke.

• 
  Chris Booth (@c_booth1990) reported 28 minutes ago from Walsall Wood, England

  @O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks

• 
  Matthew Sparks (@matthew_74) reported 28 minutes ago from West Bromwich, England

  @O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.

• 
  batgirl (@amanmarway) reported 34 minutes ago from West Bromwich, England

  @O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service

• 
  Mimii Hatun |Y| aka Ms Begum (@hijabiexplorer) reported 36 minutes ago from Birmingham, England

  Typical of @o2 for not cancelling my line when I a called in during the cooling off period to cancel the contract. #Thieves

• 
  Gordé 🥚 (@ReissOmari) reported 37 minutes ago from Birmingham, England

  I’ve just been in to the @O2 store to get a new sim, fantastic service in store, however, I was shocked to find my contract has gone up £6 since October? How does that work??

• 
  John mangan (@johnemangan1) reported 40 minutes ago from Atherstone, England

  @O2 Ok, I cannot check service when I’m driving, A5 and M42 are main roads, similar places every time, surely you know where your own network is poor and what are you doing to address it?

• 
  Gish Abeyratne (@GoGishiGoGo) reported 41 minutes ago from Birmingham, England

  @O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄

• 
  Rachele (@_Rachele_) reported 46 minutes ago from Birmingham, England

  Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?

• 
  Gish Abeyratne (@GoGishiGoGo) reported 46 minutes ago from Birmingham, England

  @O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?

• 
  Matthew Parker-Jones Hall (@mparkerjones) reported 53 minutes ago from Walsall Wood, England

  @O2 hi we ever getting a fix for postcodes WS14 and WV14 terrible phone signal and data just doesn't connect mentioned in December and according to your app it would be fixed in 2 weeks ?! 4months later still exactly the same

• 
  Roger Leitch (@notdodgy) reported 55 minutes ago from Solihull, England

  @o2 why is your service unusable in areas that your map says has good coverage? No backhaul bandwidth? B90 4AJ poor outside nothing inside. B13 0UR poor inside. Intermittent connectivity in spite of reasonable signal. Three works perfectly onside and out.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JKP (@JKV101) reported 2 minutes ago

  @O2, I never received the prize I won!?

• 
  Annie Mc Cartney (@Flomoll) reported 3 minutes ago

  @O2 why when a long standing customer is scammed, through no fault do you not recompense?

• 
  Dee . (@Scampdoodles) reported 6 minutes ago

  @victoriamscott @O2 That's terrible ! @O2 you should be ashamed of yourselves !!!

• 
  HollyR (@HollzRutherford) reported 7 minutes ago

  @o2 Ridiculous service from O2. Been trying to pay my payment plan and need to speak to an actual person. Not an automated machine.

• 
  Alison 💙 (@alison_mac86) reported 9 minutes ago

  Absolutely disgusting service from @O2. Changed my carrier to them so husband & I could share data, had it confirmed by chat transcript it had been applied, now being told that doesn't exist & if we complain to @Ofcom they won't change the plan to give more data at our expense.

• 
  George Stephenson (@georgesbaker) reported 12 minutes ago

  @O2 how do I speak to a human advisor and not this stupid robot that’s the most unhelpful thing

• 
  James Richards (@Pilgrimrich) reported 12 minutes ago

  @O2 come on o2, this service is a shambles.

• 
  David Harper (@DavidHarperTV) reported 12 minutes ago

  @mark_ant @O2 Hi Mark, the mobile WiFi replacement isn’t working very well. Intermittent service (last one worked fine) Does the box need replacing? Cheers D

• 
  B. (@TheBekkah) reported 13 minutes ago

  .@O2 is absolutely wilin’ because who on God’s green earth is taking out a 36 month contract out of choice? And why so damn expensive for no reason?

• 
  Jean Engelbrecht (@jean1eng) reported 14 minutes ago

  @O2 Terrible customer service from O2!! They will not refund me for there error!!