1. Home
  2. Companies
  3. O2
  4. Sutton Coldfield
O2

O2 outages and service status in Sutton Coldfield, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • O2 generated 1 outage signal in the last 24 hours around Sutton Coldfield, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received May 14, 8:13 PM GMT+1.
  • 60% Internet (60%)
  • 20% Total Blackout (20%)
  • 20% Wi-fi (20%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton Coldfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Sutton Coldfield, England

The most recent O2 outage reports came from the following cities: Tipton, Birmingham, Oldbury, and Lichfield.

CityProblem TypeReport Time
Tipton Internet 22 hours ago
Birmingham Internet 2 days ago
Birmingham Wi-fi 2 days ago
Oldbury Internet 14 days ago
Birmingham Total Blackout 21 days ago
Oldbury Internet 1 month ago

Nearby cities with recent reports

Birmingham

2 recent signals

2 days ago
Tipton

1 recent signals

22 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

  • gav_wallace1
    Gavin Wallace (@gav_wallace1) reported from Wednesfield, England

    2/2 @O2 I’m currently sat at Wolverhampton station and I have 1 bar or 4G in what is a major UK city. Absolutely nonsense that these problems continue to happen. I thought it was bad enough not getting full 4G in my house in Kilmarnock but this is just amateur hour at its finiest

  • emmajsaunders
    emma saunders (@emmajsaunders) reported from Solihull, England

    @O2 had a called yesterday about a upgrade and the person was going to call me back at 3.00 yesterday I am still waiting....this morning I have called been on hold for 30 minutes to be cut off what a joke bad customer service...I have been a customer with you for 18 years

  • ChrisSammons_
    Chris Sammons #StayHomeSaveLives (@ChrisSammons_) reported from Birmingham, England

    @paulwrightyboy @O2 @TelefonicaUK @MarkEvansO2 I have full signal...and 4G

  • Lysander_16
    Lysander 🦆 (@Lysander_16) reported from Wednesfield, England

    Hey @O2 is there a actually a mast issue in Wolverhampton? As I've been receiving little to no Internet while I'm at work (WV10) It's been about 2 weeks. I'm not the only one either. Checked your service status and says there's a mast issue but it hasn't been fixed. Any ideas?

  • RampziieTweets
    Dad (@RampziieTweets) reported from Walsall Wood, England

    @TheO2 @O2 can you sort your network in Walsall, Birmingham. I put a complaint in at the beginning of the year and it’s STILL unbearable

  • AshScrivens
    Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England

    Remember when @ThreeUK public shamed @O2 for being down. Pot Kettle..

  • devilwoman1975
    Alison Hadley 🛵 (@devilwoman1975) reported from Walsall Wood, England

    @O2 losing signal on walsall area

  • BorisJWorrall
    Boris Worrall (@BorisJWorrall) reported from Walsall Wood, England

    Great customer service @O2 sorting refund on defunct mobile contract, quick, friendly and no hassle 👍✅

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 I assume free coffee is cheaper than investing in network capacity.

  • ChrisSammons_
    Chris Sammons (@ChrisSammons_) reported from Birmingham, England

    @O2 I appreciate theres obviously a serious issue, I’ve never known signal to be down for so long at one time. There needs to be a conversation at some stage regarding a substantial reimbursement on this months tariff, because to not have any signal whatsoever for this long is a pain

  • TeeKhan84
    Tariq Khan (@TeeKhan84) reported from Birmingham, England

    Absolutely awful customer service from Awais at @O2 call centre. Takes 5 days to get an unlock code so that I can use my phone on another network and my o2 line finishes tomorrow! @Ofcom @WhichUK manager was in a 'meeting' and will get back to me by 9pm tonight. #stayawayfromo2

  • matthew_74
    Matthew Sparks (@matthew_74) reported from West Bromwich, England

    Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?

  • KittykatClaire
    Claire B🐈‍⬛🐈‍⬛ (@KittykatClaire) reported from Willenhall, England

    I'm so pissed off @virginmedia blackmailed me into signing my mobile contract with @O2 by saying my media account would be cheaper. If I stayed with virgin it would be amount more. So I had no option but to go with o2 and No my mobile Internet is crap. I can't use my doorbell

  • ReissOmari
    Gordé (@ReissOmari) reported from Birmingham, England

    @o2 signal in birmingham, on 4g but nothing working, been like this was at least a week now, struggling to see why im playing £60 a month to use wi-fi only.

  • Jeanybabesb
    j7b7 (@Jeanybabesb) reported from Walsall Wood, England

    Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2

  • John10649040
    John (@John10649040) reported from Birmingham, England

    @O2 @jimswanstonlive That crap answer does not improve your **** network . How about Birmingham B12 again utter Shite signal ! Guess what I know the local mast is down but it has been ever since I have been with you !

  • ellenkenty
    ellen (@ellenkenty) reported from Lichfield, England

    @O2 hiya, are you having service issues at all? i’m unable to get any signal and haven’t been able to for nearly half an hour???

  • ChrisJSharratt_
    ChrisJSharratt_ (@ChrisJSharratt_) reported from Birmingham, England

    @O2 I ordered a phone on the train today and only found out you need ID after. I have a copy on my phone, you can check with my work and I will be getting rid of this phone in an hour!!!!!! What ******** am I meant to do?!!!!!

  • crazysamsam
    Samantha Thompson (@crazysamsam) reported from Walsall Wood, England

    Your customer service has been awful at this difficult time @O2. We had to call your bereavement department so many times to sort out the bill you said you’d wave, and this has caused us much stress and anxiety. To then contact us again on FATHER’S DAY is extremely cruel.

  • c_booth1990
    Chris Booth (@c_booth1990) reported from Walsall Wood, England

    @O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JamieDaltry
    Jamie Daltry (@JamieDaltry) reported

    @O2 yet again I have to deal with your hateful webpage & app. Since your ill advised tie in with virgin media the whole experience is awful. If it weren’t for your coverage, I would leave immediately. Just signing in is a minefield, gave up on VAT invoice yrs ago, just the pits.

  • LilHay
    Hayley Laura (@LilHay) reported

    @O2 @locketsc Four hours I’ve been waiting for you response to get my issue sorted. This is absolutely shocking when you’re actioprenventing ppl from doing stuff. Pls respond to DMs

  • Hewholaughed_
    Oruche (@Hewholaughed_) reported

    I’ve been on the phone to @O2 for the past hour just trying to upgrade my phone. Diabolical service… not even sure this is a person I’m talking to or a bot.

  • mhabib18
    Mhabib (@mhabib18) reported

    @O2 Ordered an upgrade on 1 May, order NC338316791. Eight days later, still no clear delivery or collection update. Stop chasing new customers and fix service for existing ones. PATHETIC customer service. Absolute trash.

  • JamieDaltry
    Jamie Daltry (@JamieDaltry) reported

    @O2 Why when I google O2 am I confronted with a Virgin login page. I am, for my sins signed with Virgin for broadband, when it works it’s ok. When it doesn’t, it’s a similar nightmare. Same impossible log on procedure, MI5 levels of security I just want access to my emails and bills.

  • waterson_mike
    Mike Waterson (@waterson_mike) reported

    @1stSimona @O2 Google mse mobile deals ,lots of good deals on there , o2 are absolutely terrible now their customer service is non existent

  • lilith15016
    Lilith Tuylor (@lilith15016) reported

    @O2 How about equal service for PAYG users?

  • johnsmusicclub
    john (@johnsmusicclub) reported

    @O2 only one who has lifted a finger to try to help in any way. Please contact me as soon as possible before you make the biggest blunder of O2’s existence

  • lilmissymoo90
    Lauren Blair♥ (@lilmissymoo90) reported

    @O2 Getting passed about for 2 hours too just to get an upgrade on an account that’s 7 years or older was crazy. I deal with all of my mother’s accounts and it’s never been an issue even the last phone she got from o2 was straightforward. I was almost changing to vodaphone

  • hanquokkacino
    STAYTINY FOR LIFE (@hanquokkacino) reported

    @O2 was there a glitch saying primary sim sending a text message? As I got one today. Apple themselves said it’s fine and is probably a service provider thing. I’m with O2