O2 Outage Report in Sutton Coldfield, City and Borough of Birmingham, England

Problems in the last 24 hours in Sutton Coldfield, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton Coldfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Sutton Coldfield, England

The most recent O2 outage reports came from the following cities: Birmingham, Lichfield, Walsall, West Bromwich, Oldbury, Dudley, and Sheldon.

City	Problem Type	Report Time
Birmingham	Phone	1 day ago
Birmingham	Internet	5 days ago
Birmingham	Internet	11 days ago
Lichfield	Internet	11 days ago
Birmingham	Internet	12 days ago
Birmingham	Internet	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Sutton Coldfield, England

Latest outage, problems and issue reports in Sutton Coldfield and nearby locations:

• 
  Matthew Sparks (@matthew_74) reported 56 seconds ago from West Bromwich, England

  Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?

• 
  Steve Jones (@StevoJones1984) reported 2 minutes ago from West Bromwich, England

  I seriously can't wait to get off @O2. Their customer service has been top notch, but the signal is beyond a joke.

• 
  Matthew Sparks (@matthew_74) reported 4 minutes ago from West Bromwich, England

  @O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.

• 
  Matthew Parker-Jones Hall (@mparkerjones) reported 18 minutes ago from Walsall Wood, England

  @O2 hi we ever getting a fix for postcodes WS14 and WV14 terrible phone signal and data just doesn't connect mentioned in December and according to your app it would be fixed in 2 weeks ?! 4months later still exactly the same

• 
  Follow Poor Shamir Claimant Ali Entrapment (@MuslimShamir) reported 19 minutes ago from Birmingham, England

  @O2 Answer the phone. Is your phone not working ? Is it a desk phone or mobile you using ?

• 
  Gordé 🥚 (@ReissOmari) reported 29 minutes ago from Birmingham, England

  I’ve just been in to the @O2 store to get a new sim, fantastic service in store, however, I was shocked to find my contract has gone up £6 since October? How does that work??

• 
  Gish Abeyratne (@GoGishiGoGo) reported 30 minutes ago from Birmingham, England

  @O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?

• 
  batgirl (@amanmarway) reported 38 minutes ago from West Bromwich, England

  @O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service

• 
  Rachele (@_Rachele_) reported 41 minutes ago from Birmingham, England

  Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?

• 
  Lysander 🦆 (@Lysander_16) reported 46 minutes ago from Wednesfield, England

  Hey @O2 is there a actually a mast issue in Wolverhampton? As I've been receiving little to no Internet while I'm at work (WV10) It's been about 2 weeks. I'm not the only one either. Checked your service status and says there's a mast issue but it hasn't been fixed. Any ideas?

• 
  Nas Mahmud (@M5Mahmud) reported 48 minutes ago from Birmingham, England

  @O2 I had a issue with my billing and spoke to several of your phone assistants who did not help much at all, kept batting me off to Ariel Direct who also were useless. I finally got through to Tracy who explained the situation in 2 mins and resolved the issue, pls reward her.

• 
  Adam Waterhouse (@adam0604) reported 49 minutes ago from Halesowen, England

  Yo why is @O2 4G network coverage so garbish lately? Sort your **** out man, I don't pay for a 1 bar signal wherever I go!

• 
  Tracey_Devina (@Tracey_Devina) reported 49 minutes ago from West Bromwich, England

  @O2 I’m at home for the next 5+ days with covid, my data’s gone, I followed up a text I received to say up my data… it starts on Friday - what’s the actual point. Can you help now, when it matters?!

• 
  ҍҽɾղíҽҍɑԹՏ ♏ (@berniebaps101) reported 51 minutes ago from Birmingham, England

  @O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?

• 
  Gish Abeyratne (@GoGishiGoGo) reported 54 minutes ago from Birmingham, England

  @O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄

• 
  Mimii Hatun |Y| aka Ms Begum (@hijabiexplorer) reported 55 minutes ago from Birmingham, England

  Typical of @o2 for not cancelling my line when I a called in during the cooling off period to cancel the contract. #Thieves

• 
  Chris Booth (@c_booth1990) reported 56 minutes ago from Walsall Wood, England

  @O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks

• 
  John mangan (@johnemangan1) reported 57 minutes ago from Atherstone, England

  @O2 good afternoon, frustration is too much , can you update me on why I cannot make a simple call without it dropping off more than once driving from work in CV9 to B31 down major roads A5 and M42

• 
  Evan Davis (@EvanD) reported 58 minutes ago from Solihull, England

  @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

• 
  John mangan (@johnemangan1) reported 59 minutes ago from Atherstone, England

  @O2 Ok, I cannot check service when I’m driving, A5 and M42 are main roads, similar places every time, surely you know where your own network is poor and what are you doing to address it?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sir Dai Fawkeshenko #PM4PM 🇺🇦 🇬🇧 (@DaiFawkes) reported 6 minutes ago

  christ alive, talking to @O2 customer services is painful!

• 
  Lindsey Essex (@lessex123) reported 11 minutes ago

  @O2 @virginmedia I have been mis sold a package with a “free sim” that I am now getting a separate bill for. Nobody at virgin want to help sort this mess I’m left in

• 
  Matt (@MattKerridge1_) reported 11 minutes ago

  @O2 please help. @AXS_UK are offering an extension of your all points east deal. However the link to get the code needed is expired. Please help.

• 
  Lord A. Croce (@DynastyNutz) reported 14 minutes ago

  @O2 horrible company. Do not ever lose your phone because O2 do NOT know what they are doing 🤦

• 
  G.G (@oneguilly) reported 14 minutes ago

  @O2 Afternoon, trying to cancel my son pay as you go monthly contract, but its seems impossible on the app. Do I just stop the direct debit as its not needed anymore?

• 
  M. Gully (@MoGul788) reported 18 minutes ago

  @O2 I’m on pay as you go and I’m already registered! The issue is I cannot login on my o2 iphone app and I can log in on your website. I AM SICK OF THIS NOW! I’ve contacted your customer services 5 times and they don’t have a clue what is going on!

• 
  Ya Ma's Athletic ⭐️⭐️⭐️⭐️⭐️⭐️ (@philroue10) reported 21 minutes ago

  @O2 fail yet again in delivering the simplest form of customer service. Meant to have a call back at 9am this morning but nothin. Once is a mistake twice is a mistake on purpose. 3rd and 4th is just simply cba. #jokeofanetwork

• 
  Natalie Persoglio (@natpersoglio) reported 22 minutes ago

  @itspaulactually @AvantiWestCoast @O2 I’ve had signal-issues aplenty for months. O2 just doesn’t seem as quality as it used to be 😢

• 
  James Richards (@Jimbobthon) reported 28 minutes ago

  @O2 @dombamber83 I'm starting to get fed up as well. Getting signal "deadzones", more frequent drops in speeds. And you have the nerve to say "we're investing". In what exactly. If 5g isn't more readily available by my contract end, I'll go elsewhere

• 
  Lord A. Croce (@DynastyNutz) reported 31 minutes ago

  @O2 is the worse company out there ! Customer service is a joke and no one is willing to help when you call! Horrible people and business.