O2 Outage Report in Birmingham, England
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The latest reports from users having issues in Birmingham come from postal codes B16.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Birmingham, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Birmingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (27%)
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Total Blackout (13%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Birmingham, England
The most recent O2 outage reports came from the following cities: Bromsgrove, Wednesbury, Birmingham, West Bromwich, Oldbury and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Bromsgrove |
Wi-fi | |
| Wednesbury |
Phone | |
| Birmingham |
Phone | |
| Oldbury |
Wi-fi | |
| Birmingham |
Internet | |
| Stourbridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Birmingham, England
Latest outage, problems and issue reports in Birmingham and nearby locations:
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Tracey_Devina
(@Tracey_Devina) reported
from
West Bromwich, England
@O2 I’m at home for the next 5+ days with covid, my data’s gone, I followed up a text I received to say up my data… it starts on Friday - what’s the actual point. Can you help now, when it matters?!
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Ketan Surti
(@DirtySurti) reported
from
Dickens Heath, England
@O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !
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Rachele
(@_Rachele_) reported
from
Birmingham, England
Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?
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Gish Abeyratne
(@GoGishiGoGo) reported
from
Birmingham, England
@O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄
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Paul Berry
(@paulberry2303) reported
from
Wolverhampton, England
@O2 I have today received another letter telling me the phone is blocked. I don’t have an O2 phone. I have never had an O2 phone. I don’t owe any money. I know you are looking at it but surely you can put a block on correspondence while you do?
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Gish Abeyratne
(@GoGishiGoGo) reported
from
Birmingham, England
@O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?
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han
(@Hannahbreenx) reported
from
Bromsgrove, England
@O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me
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Matthew Sparks
(@matthew_74) reported
from
West Bromwich, England
Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?
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Chris Booth
(@c_booth1990) reported
from
Walsall Wood, England
@O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks
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Matthew Parker-Jones Hall
(@mparkerjones) reported
from
Walsall Wood, England
@O2 hi we ever getting a fix for postcodes WS14 and WV14 terrible phone signal and data just doesn't connect mentioned in December and according to your app it would be fixed in 2 weeks ?! 4months later still exactly the same
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Gordé 🥚
(@ReissOmari) reported
from
Birmingham, England
I’ve just been in to the @O2 store to get a new sim, fantastic service in store, however, I was shocked to find my contract has gone up £6 since October? How does that work??
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Mimii Hatun |Y| aka Ms Begum
(@hijabiexplorer) reported
from
Birmingham, England
Typical of @o2 for not cancelling my line when I a called in during the cooling off period to cancel the contract. #Thieves
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ҍҽɾղíҽҍɑԹՏ ♏
(@berniebaps101) reported
from
Birmingham, England
@O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?
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batgirl
(@amanmarway) reported
from
West Bromwich, England
@O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?
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Steve Jones
(@StevoJones1984) reported
from
West Bromwich, England
I seriously can't wait to get off @O2. Their customer service has been top notch, but the signal is beyond a joke.
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Matthew Sparks
(@matthew_74) reported
from
West Bromwich, England
@O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.
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Follow Poor Shamir Claimant Ali Entrapment
(@MuslimShamir) reported
from
Birmingham, England
@O2 Answer the phone. Is your phone not working ? Is it a desk phone or mobile you using ?
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Crystalcraft Andy
(@Crystalcraftand) reported
from
Dudley, England
@O2 so Im looking to upgrade my phone. Problem is, the elements of my pay monthly plan are now split and out of sync. Virgin Handset is now mine but 20 months left on O2 airtime plan. I cant cancel my O2 plan in order to start again (it wont let me change tariffs for 20 months)
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@O2 Getting very close to the point of cancelling my order. The port has failed and I have no service. Cannot get through to your support as there are no agents available. No reply to FB message since 9 am. The clock is ticking...
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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lucids
(@lucids) reported
@dez101notout @virginmedia @O2 I don't have 5G. Nor do I want it. Everything is now all Vodafone it used to be EE. I don't want to switch back to O2. Their customer service was good but at Midnight they turn down the signal. I've a dual sim with O2 pay+go too. It drops every night to nothing like clockwork.
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Madame Summerisle
(@konnielyngus) reported
@O2 @virginmedia Your service has been impeccable for the 8 years I’ve been with you. You’ve me helped so much this year. I was with Virgin for 3 years. Never again, or so I thought. I hope this doesn’t mean bad news because I have several devices with you and due to renew again in September.
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Scott
(@ryem67) reported
@O2 @virginmedia Been an O2 customer for 18 years. After this partnership announcement I will be cancelling all contracts and dealings with O2. I will not now or ever have anything to do with scumbag company v****n.
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Jerry McKean 💙
(@jerry_mckean) reported
@O2 @SkyDivingGecko Your customer service is useless. Every month I pay via DD but every month I get text saying bill hasn't been paid, I then have to ring my bank who confirm o2 haven't attempted to take payment. Every month it's the same. How can you not process a simple DD?
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Jennifer Mitchell
(@jenny_o85) reported
@virginmedia @O2 Absolutely disgusted by the service I have and am receiving from Virgin Media! I have a handset which has become Defective within 18 months - no knock, no break, no damage to the handset. Apple have run tests and identified the issue as being either the sim carrier or the
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Jennifer Mitchell
(@jenny_o85) reported
@virginmedia @O2 is not fit for purpose! (Also as a side note - I cannot claim on house insurance as it has not been dropped but is a spontaneous malfunction)! Any help anyone can give me - I would be grateful to receive (via inbox please!)
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Beverley Brown
(@Antenna1Brown) reported
@O2 @virginmedia Please don't let your good customer service and the way you treat your customers change. I used to be with Orange and they were as good to customers as you but when they merged and Orange became no more, there was nothing to keep me with EE. O2 were the perfect replacement.
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not jay
(@notjay92349724) reported
@G8merGuy @virginmedia @O2 Yep. O2 has been dog egg in my area since forever, and virgin don’t do 5g in my area. Then factor in there god awful customer services…
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Sophie Marshall
(@tigersoph) reported
@O2 @virginmedia This is terrible news. I’ve always been happy with O2 and your customer service has been excellent. The worst experience I’ve had with any media provider was with Virgin Media. It was horrendous. Please don’t change your system for theirs. PLEASE. 🙏🏻
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Jennifer Mitchell
(@jenny_o85) reported
@virginmedia @O2 antenna - however they cannot fix it as the parts are not sold individually and it would be a replacement handset for £519. I contacted Virgin Media and I have been met with a lack of support, guidance BUT a quote of a minimum of £660 to fix my handset. (Please bear in mind