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O2

O2 service status in Dudley, England

Why is my O2 service not working?

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Dudley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Dudley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 40% Phone (40%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Dudley, England

The most recent O2 outage reports came from the following cities: Oldbury, Birmingham, Bromsgrove, Walsall, Stourbridge, Wolverhampton, West Bromwich, and Dudley.

CityProblem TypeReport Time
Oldbury Internet 2 days ago
Birmingham Phone 4 days ago
Birmingham Internet 8 days ago
Bromsgrove Phone 12 days ago
Birmingham Internet 14 days ago
Birmingham Internet 15 days ago

Community Discussion

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O2 Issues Reports Near Dudley, England

Latest outage, problems and issue reports in Dudley and nearby locations:

  • PhilTonks2
    Phil Tonks (@PhilTonks2) reported from Dudley, England

    @O2 Just runs very slow, if at all. Advised in the past to change settings in phone to use 3G but it's hardly practical to keep doing this. 4G+ in the City Centre just seems overloaded much of the time. Other half on Vodafone no issues at all. Very frustrating.

  • JakeBox7
    Jake Box (@JakeBox7) reported from Walsall Wood, England

    Swear no matter what town/city I go I get no ******* signal on 02 @O2

  • iamRicardoW
    RICARDO WILLIAMS (@iamRicardoW) reported from Birmingham, England

    @BigJMusic @O2 @ThreeUK Did that... never looked back! Do it

  • Georgekafetzis
    George Kafetzis (@Georgekafetzis) reported from Birmingham, England

    @O2 your customer service has gone extremely S**T

  • harryharrad
    HH (@harryharrad) reported from Birmingham, England

    @SkyUK why is #skymobile signal so rubbish at weekends, you give free data and then the service levels drop! #poorservice won't be renewing with you next year! @O2 that's goes for you too! #rubbish!

  • ReissOmari
    Gordé (@ReissOmari) reported from Birmingham, England

    @O2 B11HQ B4 B42 B44 They are my main postcodes, they used to be fantastic, for about 3 months now signal has drilled into the ground.

  • TeeKhan84
    Tariq Khan (@TeeKhan84) reported from Birmingham, England

    Absolutely awful customer service from Awais at @O2 call centre. Takes 5 days to get an unlock code so that I can use my phone on another network and my o2 line finishes tomorrow! @Ofcom @WhichUK manager was in a 'meeting' and will get back to me by 9pm tonight. #stayawayfromo2

  • MrRichAnderson
    Richard Anderson (@MrRichAnderson) reported from Kidderminster, England

    @O2 Terrible customer service, AGAIN. Promised a call on Monday morning. Came whilst I was out of reception (No surprise there!) Voicemail left saying you would try again. Nothing all week. Another reason not to actually upgrade and to leave O2.

  • AshScrivens
    Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England

    Remember when @three public shamed @o2 for being down. Pot Kettle..

  • TheCarlFord
    Carl Ford 🐝 🏎⚽️🥊 (@TheCarlFord) reported from Kinvere, England

    I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken

  • gav_wallace1
    Gavin Wallace (@gav_wallace1) reported from Wednesfield, England

    2/2 @O2 I’m currently sat at Wolverhampton station and I have 1 bar or 4G in what is a major UK city. Absolutely nonsense that these problems continue to happen. I thought it was bad enough not getting full 4G in my house in Kilmarnock but this is just amateur hour at its finiest

  • AshScrivens
    Ashley Robert Scrivens (@AshScrivens) reported from Birmingham, England

    Remember when @ThreeUK public shamed @O2 for being down. Pot Kettle..

  • Wolvostu
    Stu Parry (@Wolvostu) reported from Dudley, England

    Is 02 down in the DY6 area @O2

  • ReissOmari
    Gordé (@ReissOmari) reported from Birmingham, England

    @o2 signal in birmingham, on 4g but nothing working, been like this was at least a week now, struggling to see why im playing £60 a month to use wi-fi only.

  • Jeanybabesb
    j7b7 (@Jeanybabesb) reported from Walsall Wood, England

    Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2

  • ChrisSammons_
    Chris Sammons (@ChrisSammons_) reported from Birmingham, England

    @O2 I appreciate theres obviously a serious issue, I’ve never known signal to be down for so long at one time. There needs to be a conversation at some stage regarding a substantial reimbursement on this months tariff, because to not have any signal whatsoever for this long is a pain

  • ppmbecky
    ✨Becky Higgins✨ (@ppmbecky) reported from Walsall Wood, England

    @O2 great service from Sarah and Matt in the Walsall store this morning..... #customerservice #asset toteam #safariissuesorted #qustodiotheproblem

  • BorisJWorrall
    Boris Worrall (@BorisJWorrall) reported from Walsall Wood, England

    Great customer service @O2 sorting refund on defunct mobile contract, quick, friendly and no hassle 👍✅

  • Bigglesdaf
    Andrew (@Bigglesdaf) reported from Wombourne, England

    @Three_Is_Broken @ThreeUKSupport @ThreeUK @O2 Try it they seem to be willing to cancel for those who escalate to the ombudsman service

  • Ieeshhhk
    ieesh (@Ieeshhhk) reported from Birmingham, England

    @O2 what’s with the dodgey service today 🙄

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • bection
    Rebecca Faulkner (@bection) reported

    @o2 what on earth has happened to your customer service? Internet is appalling and I can't get hold of anyone

  • inkedgirl69
    Clem (@inkedgirl69) reported

    Due an upgrade in March, what's the best network to go with? O2 have gone down hill, I'm missing phone calls, messages are taking forever to send & no matter how many times you report it to them, it doesn't get fixed @O2

  • paulhayward200
    Paul (@paulhayward200) reported

    @O2 How do you get a letter of deadlock out of o2 ? I have spoken with the help line and they are hopeless ?

  • DreadedLokHippy
    Steve Thom (@DreadedLokHippy) reported

    @O2 what a shock, O2 down again, 4 hours i've not been able to top up. Time to switch networks.

  • furbywoollett
    p (@furbywoollett) reported

    I’ve never used google play in my entire life so why has £51 of extra charges been added to my phone bill from google play purchases? @O2 @GooglePlay

  • ChrisNLangley
    chris langley (@ChrisNLangley) reported

    @stephencomiskey @O2 Lol. Gone from not receiving any incoming calls and texts to not being able to do anything. Getting progressively worse despite a lengthy call to customer service earlier. Perfect 👍

  • Jupiterslegs
    Kat (@Jupiterslegs) reported

    @O2 Appalling service from O2 this weekend. No one I have spoken to have done what they said they would. Stressful being hung up on and having to spend hours on the phone trying to get a resolution. £10 goodwill gesture. No thank you. Going elsewhere

  • mrg9999
    mrg9999 (G8NNT) JagoHazzard (@mrg9999) reported

    @JamesGoz @O2 I thought you'd have a minion to do this for you. I've moved numbers before and it was just a matter of putting the PAC into a panel and a few hours later hey presto port complete. Never spoken to a person to do it for me.

  • caitshambrook
    cait (@caitshambrook) reported

    @O2 i’ve been trying all day to top up my phone, your phone line has been constantly saying there’s a bug being fixed which i get but i’ve run out of data and texts and need to able to use my phone on the daily, can you fix this? if i don’t top up today i lose all my rollover…

  • AgentSchmith
    Agent Smith (@AgentSchmith) reported

    @AntrimLens @Au_Erithacus @O2 If its any consolation, it happens with any names with accents, not just fadas. It's to do with screening out special characters to prevent SQL injection attacks & the like, however if they actually sanatised their database inputs correctly, it would be a non-problem. Lazy design