O2 Outage in Maidstone, Kent, England

Beware of @O2 - 3days going through customer service to cancel an account I didn't know I had but was being charged for, hung up on, return calls not returned, refund offered, refund rescinded. If you leave o2, it is possible you haven't left o2! Be very careful

@O2 your coverage in the Gravesend and northfleet area is getting worse . I’ve been a loyal customer for over 15 years and am seriously considering leaving. Can you maybe send a signal booster. This will not only help with my problems but also my customers while I’m at work.

@O2 charging me for an account I cancelled over a year ago. Hours on customer service calls and a callback arranged that didn't happen. 1 of them saying the account was deleted, the other saying its active, another denying they've taken the money at all. Absolutely unbelievable

@O2 what a disgraceful company to sit there and take money from people and then cut their phones off really not being funny i thought in a contract you pay for a service not pay to have your service cut off! 😡😡😡 your a disgrace

@O2 I can’t get 4g indoors, some days barely 3G. I have to reset the network settings 2-3 each week. I’ve been with @o2 a long time but I’m considering moving elsewhere once this contract ends

@O2 I have been on hold for 1hr 26min and the "customer service" agent has not said 1 word since putting me on hold 1hr and 20mins ago

@O2 absolutely disgusted with your service! I have been with O2 for over 10 years now and never had a problem until today! I think I'll go else where...

@O2 hi my phone been saying no service all day. Was told was nationwide issue but I seem to be only person with this at moment any ideas

10 weeks away from the office and the @o2 phone reception is still ******* terrible. Internet barely won’t work on 4g and just about loads on 3G 😩😩 I’ve been taking home wifi for granted

@O2 paid extra for next day pre midday delivery, on a new phone and new contract, now gone 3pm no delivery, no tracking info, and on hold for 40 minutes. Have to go to work don’t want to miss my package, should I stay or should I go? HELP!

@O2 Yes - four different departments including your bereavement team. I’m utterly exhausted trying to sort this out. It’s not the kind of barrier anyone should have to experience when losing a parent. It’s hard enough without without this level of poor service.

@O2 @bbcsoutheast My mother passed away in October and you are unable to speak to me about cancelling her phone and account because I am not the account holder. We have been with you for 20 plus years and I have 4 family phones which I now intend to cancel! #disgusted #stupidity

Anyone else in kent been having major issues with @O2 signal. Constantly an issue where as before never had an issue with them.

@CaffWilkinson @O2 @Sony That's not good customer service

@O2, Hi there, I am trying to order two tickets for The O2 Backstage Tour on the 19th August. I have tried for the 12pm and 12:30pm and its constantly being blocked my card issuer. I've tried 2 debits and 1 credit card and they are all showing the same message. Please help!

I know theres more important things toneorry about but surely @O2 upgrading os not a priority but surely bills are. My bill needs to be addressed as its a lot higher than usual and after nearly 2 weeks calling contacting online still nothing. This is shocking service!! 😡😡😡

@O2 why is the signal in my area so shocking. The fact I’ve complained about dropped calls so long and still getting billed full price really!! 😡😡😡

Appalling signal on @O2 for the last few weeks. Repeatedly dropping calls and can’t hear other person. If there are service problems communicated his to your customers so they are aware/understand.

@O2 1/2 I have switched my phone off restarted numerous times but the signal is still awful.still unable to make or receive calls during the day! Appreciate that everyone is on their phones more than every now but I would appreciate a bit more help rather than just lk network guide

@O2 third call to your call center today and nobody can help me as the account holder. Apparently I have failed the security. I will close my account with you and port the number. Absolutely outrageous customer service. New, cheaper tariff package and no EU data #shocking

@O2 after going to Devon not one bit of signal and no Internet can't wait till my contract to ends.which all the people I was with had EE signal and Internet.

@O2 my coverage is so poor (2 bars at max) I can't even get pics to send in a text. Can you sort this out?

@O2 hi can I have some help unblocking phone please. Have already been given unblocking code

Can not wait to finish this contact with @o2 pay near enough £80 a month for my 3G to never ever work. Always hotspotting - absolute jokers

@O2 hello, I’ve just payed my recent phone bill & I added a package on that being Amazon Prime and I was told I could cancel after 6 months & a year later I’ve realised I don’t use it so how can I go about cancelling my subscription?

I think you better reply to my DMs @O2 you've been taking money from me every month and not activated a SIM or providing a service m I warned you in writing not to take any more money and today you've taken more money.

If you have a phone STILL under warranty with @O2 but there’s a fault with the speaker which has been proved by @Apple that is unfixable. O2 won’t change it! Can’t wait to leave your network, customer service is pathetic.

@O2 shocking behaviour from your staff £522 taken from my account in error, no apology and told to contact my bank instead of issuing a refund. I want to make a complaint, I have been with you guys for years the moment you join with virgin media your customer service go's downhil

@O2 Hey, I have an airtime contract I’d like to cancel. However I’ve not been in contact with you for some time and I’m not able to pass security. Is there anything I can do? Thanks!

@O2 how do I formally complain about incorrect payment that you have taken , credits that have not been received and the unacceptable customer service I have received from your company.