O2 Outage Report in West Malling, Kent, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (22%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near West Malling, Kent, England
The most recent O2 outage reports came from the following cities: Maidstone, Tonbridge, Chatham, Royal Tunbridge Wells and Longfield.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Phone | |
| Tonbridge |
Phone | |
| Chatham |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Longfield |
Phone | |
| Chatham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near West Malling, England
Latest outage, problems and issue reports in West Malling and nearby locations:
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Pest Control Kent
(@PestTechLtd) reported
from
Ulcombe, England
@O2 I have been trying to contact the fraud team to report an incident. I have spoken to 3 of your so called customer service staff and no help. The last gave me an incorrect email address that has bounced back. Please advice me how I contact. #poorservice
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Joe
(@chubbyjoeforza) reported
from
Gravesend, England
@O2 your coverage in the Gravesend and northfleet area is getting worse . I’ve been a loyal customer for over 15 years and am seriously considering leaving. Can you maybe send a signal booster. This will not only help with my problems but also my customers while I’m at work.
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Martine Morris 💙
(@martinemorris) reported
from
Southfleet, England
Absolutely awful customer service from @O2. And to think I've been a customer for years. So much for customer retention 🙄 #o2 #CustomerService
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Mike Duffy
(@mikecranleigh) reported
from
Sutton at Hone, England
@O2 having problems with my odeon code for Sunday
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Daniel Grimwood 🇪🇺
(@danielgrimwood) reported
from
Paddock Wood, England
@O2 charging me for an account I cancelled over a year ago. Hours on customer service calls and a callback arranged that didn't happen. 1 of them saying the account was deleted, the other saying its active, another denying they've taken the money at all. Absolutely unbelievable
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Daniel Grimwood 🇪🇺
(@danielgrimwood) reported
from
Paddock Wood, England
Beware of @O2 - 3days going through customer service to cancel an account I didn't know I had but was being charged for, hung up on, return calls not returned, refund offered, refund rescinded. If you leave o2, it is possible you haven't left o2! Be very careful
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@tomkentuk @O2 Great but what worries me like you, lm a long time customer and a long time customer of Virgin when I heard that they’d merged I instantly thought there goes O2 as we know it… I’ve been trying to sort out broad band issues for 2 years Ofcom made them agree and they’re still not
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Armstrong
(@steve2682) reported
from
Bexleyheath, England
@O2 for weeks now I am not getting any service at home. The Sidcup area I keep being told you are aware that the area is busy! Can I please have an update on what is happening please?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
Beware anyone thinking of joining @O2 they’ve just hiked up their rates and limited free data total usage when in Europe #ripoff also just merged with @virginmedia so expect the service to fall of a cliff when the call centres are rerouted to virgins Singapore call centres
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Aerial Imaging South East
(@AerialimagingSE) reported
from
Gillingham, England
Hi @O2 we generally get very good service is most places, but there are two towns nearby (Hempstead and Rochester) where both me and my wife’s O2 phones show strong 4 or 5G signal, but little or no data connection. Too many users on one mast?
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𝗝ay ⚽️🇮🇹🍕
(@JamieDaviisx) reported
from
Rochester, England
@O2 Does your what’s app text service work, I’ve been waiting since 4:30pm yesterday for someone to reply…
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Keith Lynn
(@Keith_Lynn) reported
from
Sevenoaks, England
@O2 can you please explain why the signal is so poor on the train, motorway & generally near where I live (TN26). I’ve just got back from Crete and the signals are brilliant 4G everywhere, so much so I was in the middle of a lake, top of a mountain & I get 4G???
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duncan atkins
(@duncanatkins) reported
from
Gillingham, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Alfie Dobinson
(@alfie_dobbo) reported
from
Kings Hill, England
@AppleSupport @O2 I lost signal in an area known for bad signal but now I’m out of that area my signal won’t come back! Tried resetting device and network settings. Still no luck. Any help?
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Dark-Sky Designs
(@dark_skydesign) reported
from
Tonbridge, England
@O2 I'm am so sick of the rubbish network service in my town. Absolutely awful. Why am I paying for this crap
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Jon Mannings 🏉⚽️🏏
(@JonMannings85) reported
from
Gravesend, England
@websterKEVIGSC1 @O2 Hi mate, were you able to sort this issue? Exactly the same was happening when my wife tried it
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Elise
(@elise_john85) reported
from
Maidstone, England
@O2 I can’t get 4g indoors, some days barely 3G. I have to reset the network settings 2-3 each week. I’ve been with @o2 a long time but I’m considering moving elsewhere once this contract ends
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Ginginati
(@Ginginati) reported
from
Gillingham, England
@O2 why advertise the Samsung 20 FE being in stock online when all of them aren't?!! Now I got to wait god knows how long for it and make me lose getting my free chromebook offer too which would really help me for college !
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Furthermore I’ll not be renewing my @O2 contract when they merge with Virgin bad enough with on #showerofshit can’t be dealing with it on my mobile as well.
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ᴄʜʟᴏᴇ ᴄ ᴘʀᴏᴅᴜᴄᴇʀ 🙅🏽♀️
(@ChloeCProducer) reported
from
Weavering, England
Anyone else got rubbish phone signal and 4g just not working lately? @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Helen K Nottinghamshire Vlogger
(@mummy_knight) reported
Thinking moving to @O2 from @ThreeUK network was a bad move on my part even tho their customer service was terrible.These networks offer you the world then trap you with no services. don’t have the best part of £2000 to pay for my handset & remaining contract to get out of it :(
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Helen K Nottinghamshire Vlogger
(@mummy_knight) reported
@toriious @O2 Yea,I’ve messaged on app & it’s a waiting game.Theyre always like “you’re a adult you have bills to pay” & I’m like if your mast worked & I could use your service I wouldn’t mind but I can’t use data & calls are dropped soon as I connect as the mast is broken. Why should I pay??
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40.1%Londoner
(@100pcLondoner) reported
@_Harriet90 @O2 It’s an old policy and doesn’t seem too bad for a high risk teenager’s phone. Wouldn’t ever get it for my own phone esp as many policies don’t even include just losing it, but this one did. Have now concluded the process.
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Helen K Nottinghamshire Vlogger
(@mummy_knight) reported
So @O2 have cut me off completely even after agreeing to a payment date. I’ve asked on the app chat and I’ve as yet had no reply. Why agree a date and still cut my services off and stop my extras? I can’t get any calls or texts, the mast in may area has been broken since may 17th
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Andy
(@theandycooke) reported
from
Barnsley, England
Really glad I managed to leave @O2 and go back to @EE. They said they couldn’t guarantee signal on the 🚂 dropping me down to E like it’s 2005! But I’m here with 5G on EE! #Signal #Connectivity
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ᵀᴼᶠᶠᴱᴱᴹᴬᴺᴸᴱˢᵀᴱᴿ✨1878
(@lestereverton80) reported
@O2 can you help me please
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Harriet
(@_Harriet90) reported
@100pcLondoner @O2 Everyone knows that you never bother with mobile phone insurance. Massive scam, terrible value for money and extremely inconvenient
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Paul Hunt
(@46mreviews) reported
@O2 your awful awful Aura voice thing has driven me to swearing blocking me from speaking to a person. I've been on the app, website and community forum and called 3 times. I must change the bank my direct debit goes from. If you want my money, tell me how to speak to a person.
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Tom_23
(@T0m__23) reported
@EE Absolutely no issues with @O2 in the parts of Liverpool I’ve lived in... only ever heard bad things about @EE in the city too... weird.
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Jane Taylor
(@jane_taylorJT) reported
Loss for words yet again @O2 after spending hours on the phone and being promised a refund and credit for the inconvenience YET AGAIN it didn’t happen. any suggestions on a better phone network I can switch to? @CPWTweets thanks to your initial mistake I’m still paying the price