O2 Outage Report in Royal Tunbridge Wells, Kent, England
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The latest reports from users having issues in Royal Tunbridge Wells come from postal codes TN1.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Tunbridge Wells, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (11%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Royal Tunbridge Wells, Kent, England
The most recent O2 outage reports came from the following cities: Maidstone, Royal Tunbridge Wells, West Malling and East Grinstead.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Phone | |
| Royal Tunbridge Wells |
Phone | |
| West Malling |
Phone | |
| East Grinstead |
Phone | |
| Maidstone |
Total Blackout | |
| Sevenoaks |
Phone |
Community Discussion
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O2 Issues Reports Near Royal Tunbridge Wells, England
Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:
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clayton berry
(@cleggytaxi) reported
from
Royal Tunbridge Wells, England
@gracjan_deresz @GreigeLifestyle @MissWhyOh @O2 @AppleSupport @Apple It’s not an Apple fault as I have swapped networks to #EE and haven’t had a problem since not phone it’s #O2 #iPhoneXR
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clayton berry
(@cleggytaxi) reported
from
Royal Tunbridge Wells, England
As I see no other network has got this problem and @O2 doesn’t know how to fix it. There’s is loads of tweets on here about this problem! @AppleSupport have done updates and still doesn’t fix it which @O2 said this will fix it!!
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Daniel Grimwood 🇪🇺
(@danielgrimwood) reported
from
Paddock Wood, England
Beware of @O2 - 3days going through customer service to cancel an account I didn't know I had but was being charged for, hung up on, return calls not returned, refund offered, refund rescinded. If you leave o2, it is possible you haven't left o2! Be very careful
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Elise
(@elise_john85) reported
from
Maidstone, England
@O2 I can’t get 4g indoors, some days barely 3G. I have to reset the network settings 2-3 each week. I’ve been with @o2 a long time but I’m considering moving elsewhere once this contract ends
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Luke Schanche
(@LukeSchanche) reported
from
Royal Tunbridge Wells, England
@O2 impossible to get through to your customer service/ insurance.
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@O2 Yes - four different departments including your bereavement team. I’m utterly exhausted trying to sort this out. It’s not the kind of barrier anyone should have to experience when losing a parent. It’s hard enough without without this level of poor service.
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Keith Lynn
(@Keith_Lynn) reported
from
Sevenoaks, England
@O2 can you please explain why the signal is so poor on the train, motorway & generally near where I live (TN26). I’ve just got back from Crete and the signals are brilliant 4G everywhere, so much so I was in the middle of a lake, top of a mountain & I get 4G???
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Jill Docherty
(@JillDocherty) reported
from
Ightham, England
@O2 third call to your call center today and nobody can help me as the account holder. Apparently I have failed the security. I will close my account with you and port the number. Absolutely outrageous customer service. New, cheaper tariff package and no EU data #shocking
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Philip Haines
(@PhHaines) reported
from
Sevenoaks, England
@O2 I’ve made three attempts to call customer services on 202 and after passing through security you send me a link that is unable to assist, when I select “Get help” you drop the call. I NEED TO TALK TO A HUMAN. What number can I use to reach your customer services deoartment?
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Daniel Grimwood 🇪🇺
(@danielgrimwood) reported
from
Paddock Wood, England
@O2 charging me for an account I cancelled over a year ago. Hours on customer service calls and a callback arranged that didn't happen. 1 of them saying the account was deleted, the other saying its active, another denying they've taken the money at all. Absolutely unbelievable
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⚫ Ann Terry
(@pandofel) reported
from
Nutley, England
@o2 Help please. I signed up on My O2 for the Disney 6mths offer. Nothing. Did it again got a text from you saying I'd hear on 48hrs. Nothing. Now offer closed. Please sort!
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@O2 @bbcsoutheast My mother passed away in October and you are unable to speak to me about cancelling her phone and account because I am not the account holder. We have been with you for 20 plus years and I have 4 family phones which I now intend to cancel! #disgusted #stupidity
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clayton berry
(@cleggytaxi) reported
from
Burwash, England
@AlanGreene73 @O2 It doesn’t fix it!
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Dark-Sky Designs
(@dark_skydesign) reported
from
Tonbridge, England
@O2 I'm am so sick of the rubbish network service in my town. Absolutely awful. Why am I paying for this crap
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@Diddydoesit @O2 I have a brilliant package with o2, covers all countries (not that we really go abroad) it’s just annoying that mast takes over a month to fix!
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Elise
(@elise_john85) reported
from
Maidstone, England
10 weeks away from the office and the @o2 phone reception is still ******* terrible. Internet barely won’t work on 4g and just about loads on 3G 😩😩 I’ve been taking home wifi for granted
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Phil Davis
(@ferretd69) reported
from
Tonbridge, England
@DatKid_LF @ThreeUK @O2 @GerrardMaynard I have been on the same deal for 3 years. My data speed went up to 3 Mb... Once. Crap service and crap customer service. Get out while you can.
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Alfie Dobinson
(@alfie_dobbo) reported
from
Kings Hill, England
@AppleSupport @O2 I lost signal in an area known for bad signal but now I’m out of that area my signal won’t come back! Tried resetting device and network settings. Still no luck. Any help?
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clayton berry
(@cleggytaxi) reported
from
Royal Tunbridge Wells, England
Today is a sad day, 10 years being with @O2 I’ve asked my puk code because they won’t admit they got problems with IPhone XR signal ie 4G it loses its signal and you have to restart your phone but switch 4G off and leave it on 3G it doesn’t do it!
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Adam | Lewis
(@porter_a2m) reported
from
Maidstone, England
Advised to call customer service again so been waiting another hour on hold. Such disgusting customer service that we’re now moving the number to @O2 When I do get through I’ll be cancelling my contract! Member of staff helping us is thinking of moving too as she’s with Vodafone!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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d
(@dajosph1) reported
. @o2 why is your phone calls or live chat not working. i have urgent customer service query. help
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Kat
(@KAT_RQ) reported
@O2 Sent DM yesterday around 1pm and still not heard yesterday. Stay on wait for 3hrs yesterday and phone than cut off... this is following over hour waits for 3 days consecutive. Why is no one helping. Such disappointing service.
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Sarj Mistry
(@Sarj007) reported
@HaydenDavid2 @O2 Yes same Try and call them and end up waiting for customer services for up to 3 hours and still no response
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stonerbeagle
(@stonerbeagle) reported
@O2 what’s going on in RH6? Have had no @virginmedia broadband since yesterday morning and your network also playing up. Just tried ringing you and minimum 1 hour wait then got cut off. What a joke! #staybetterconnected not. Virgin @ o2 supposed to be better?
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FrazzyD
(@FrazD) reported
@O2 Hi, switched (ported) over to you guys a few weeks ago now, 2 Sims. Already with virgin and the volt benefits have been added to my existing broadband package, however nothing on My O2 regarding doubling the data on either of the new Sims. Can you help?
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???
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Benny 'Slim'... YNWA.
(@Eb_Merc_Boy69) reported
@o2 has to be now officially worse phone network and piss poor customer care...
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Janie Chesterton
(@BristolJMC) reported
@O2 what a disaster. Ported number from EE & now can’t make calls or receive texts from or to other networks. Purely on data, no cellular. No help available. Helplines overwhelmed (message cutting u off) & virtual assistant useless. Promised call or email back yesterday. Nothing
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Celia Mitchell
(@dalgety27) reported
@O2 your customer service just hung up on me. I need to speak to someone who can help with a difficult problem
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?