O2 Outage Report in Stone, Kent, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Stone, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 09: Problems at O2
O2 is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (30%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Stone, Kent, England
The most recent O2 outage reports came from the following cities: London, Romford, Erith, Orpington and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Wi-fi | |
| Romford |
Total Blackout | |
| London |
Internet | |
| Romford |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Stone, England
Latest outage, problems and issue reports in Stone and nearby locations:
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Yasir kiani
(@yasirkiani22) reported
from
East Ham, England
@O2 it’s been three weeks now and very poor customer service no response???
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David Robinson
(@Robinson92David) reported
from
Swanley, England
@EE the way who this company runs actually stinks wished i actually never ever returned back as a client! Its morally wrong. @O2 out performs you in everyway as a company. Really know how to ruin someones day
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Claire Foster FCIPR
(@claireleonePR) reported
from
Sutton at Hone, England
@O2 how can I cancel my amazon music please?
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Tueartsboots 🐝🌹✝️🇬🇧🇺🇸
(@MCFCLondon) reported
from
East Ham, England
@O2 how come i can get a phone signal under the Thames on the Jubilee line but zero signal on Shooters Hill, SE18?
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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Esmer Ozan
(@kostas1903) reported
from
Bexleyheath, England
@O2 The UK’s number 1 network? Don’t make me laugh ! I’ve just switched from Vodafone to 02 and that was the worst decision I’ve ever made 🤬🤬🤬 I barely get 1 bar. My phone keep disconnecting in central london. Calls are always failing. 02 is my disappointment.
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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KB_UK
(@kieranbowley) reported
from
Bexleyheath, England
@O2 Sadly I am an enterprise customer. Any idea when they are going to be available?
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scared of the mark
(@QueenMarkgaret) reported
from
Ilford, England
Hi @O2 I keep trying to call o2 to pay off a balance but it keeps saying ‘we cannot verify your security info’ and I cannot get any further. I am trying to change my tariff and have been trying for 2 days now. I have had the same conversation with 4 different people. Help.
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Yasir kiani
(@yasirkiani22) reported
from
East Ham, England
@O2 having bad experience with o2 service after 15 year 😡😡😡
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Carl Hellicar
(@CHellicar) reported
from
Sutton at Hone, England
@MikeHollows @O2 Yeah is this something OfCom can help with?
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Ricci Fothergill
(@rfothergill) reported
from
Brentwood, England
@O2 Nothing received. When was it sent? Last message I had from you was an auto responder on 24th July stating that you’d respond to my complaint within 5 days. Have had nothing since.
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Paul
(@PaulGrayburn) reported
from
Romford, England
@mobilemandan @O2 Just got 8Mbps down 🎉 Did get just under 300Mbps on 5G in London earlier but it’s still very patchy in the city.
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María
(@Maria__RG) reported
from
East Ham, England
@chellemccann @FitBits_ @O2 I have been trying to top up my phone for the las 3 hrs with no success - i believe their system is down, quite annoying!
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Philip Haines
(@PhHaines) reported
from
Sevenoaks, England
@O2 I’ve made three attempts to call customer services on 202 and after passing through security you send me a link that is unable to assist, when I select “Get help” you drop the call. I NEED TO TALK TO A HUMAN. What number can I use to reach your customer services deoartment?
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John
(@saps_JP) reported
from
Stratford, England
Seriously @O2 literally just taken out a contract with them and already worst service!!! Phone hasn’t arrived and was supposed to last Friday, only to find out it was sent back. Now I have to wait til they receive it and reorder another one.
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Cheltenham Tax Accountants
(@cheltax_2013) reported
@O2 Not sure how do you train your staff but two of them have put the phone down on me when trying to speak to someone. I’m actually trying to spend money as well
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Emma Marie Mutch (Mutchy)
(@mutch_emma) reported
@O2 how do I speak to a normal customer service person and not a automated service ??
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Bev
(@bev_metallica) reported
@O2 ....and I have pneumonia so am currently in jammies/bed a lot of the time and don't want to run down to the road to get a signal, even if i knew a call was due to be incoming! I'll try different rooms etc, see how that goes
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Miyamoto Musashi
(@M8Miyamoto) reported
@O2 your support service is terrible! I can’t get through on the phone - left waiting for hours. Can’t msg an agent on your app because it says “agents are forever busy”! How do I contact a real person? VERY close to canceling my contract with your sub-par service! #awfulservice
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fiona
(@Green_Wing93) reported
Absolutely shocking service from @O2 how do I complain without getting cut off waiting to speak to customer services?
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Sam Best
(@SAMjBEST) reported
. @O2 is THE WORST! I had to repeat myself 3 times to the 1st guy, I could hear him casually talking to someone else whilst I was explaining the issue. 2nd guy put me on hold while he "checked something" he never returned, I got bored after 30mins
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Kath
(@kath782) reported
@O2 Sorted now. Both existing customers but it took over an hour on the phone with terrible sound quality. Really difficult.
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Ruth ****
(@ruthdk87) reported
@O2 who can I speak to about a new order being cancelled numerous times? Tried several months ago and again today I have good credit and there is no good reason, I have been a customer with you for years. Shocking service 😕
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Miyamoto Musashi
(@M8Miyamoto) reported
@O2 I need to speak to human! So I need to talk to someone. Your service is non existent! How do I speak to real person?
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Simon
(@erawnomiS) reported
@o2 Why is there no mobile phone signal at York train station? How are passengers supposed to download digital train tickets when there is zero bar of signal?