O2

O2 Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS16.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Basildon, Essex, England 07/09/2025 08:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (27%)

    Internet (27%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Basildon, Essex, England

The most recent O2 outage reports came from the following cities: London, Chelmsford, Basildon, Longfield, Canvey Island, South Ockendon and Grays.

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City Problem Type Report Time
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • IanPike https://techhub.social/@ianpike 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@IanPike) reported from London, England

    @O2 Network reset? Not sure what that is... Not in London often and last two times when I try to connect to wifi extra it requires login info, multiple locations across the tube network. I've searched for a solution and doesn't seem to be any options.

  • juliet_gough Juliet MacKenzie Gough (@juliet_gough) reported from London, England

    @O2 can I use my phone in Israel? I’m pay monthly customer.

  • Shaneyfirkins96 Shane (@Shaneyfirkins96) reported from London, England

    Is anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released

  • SimonHemmingshj Simon Hemmings (@SimonHemmingshj) reported from Chelmsford, England

    @O2 @GarethTurpin I appreciate your personal message. However, I now remember why I left you last time, lower than average service, and now a 17.3% total price increase, which is disproportionate and completely knobbish if you ask me. @BBCNews

  • martin_youldon Martin Youldon (@martin_youldon) reported from Southend-on-Sea, England

    @O2 been trying to get through to customer services for 4 days! On hold for 20-25 mins no answer, tried all different times of day & now after 15 minute wait line cut off

  • electriccandles ⚡️Emma⚡️ (@electriccandles) reported from London, England

    @O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked

  • ferrari1fer86 Alan Ferrari (@ferrari1fer86) reported from Romford, England

    @O2 Correct, SIM shows no signal. Local area coverage is fine and I have tried different handsets. Account is up to date. I went to a store but was told I was on the O2 360 system and they couldn’t help me, so am trying here.

  • martin_youldon Martin Youldon (@martin_youldon) reported from Southend-on-Sea, England

    @O2 been trying to get through to customer services for the past two days & after 15 mins in the queue gave up,

  • michelle1884x Michelle De-Pass🏳️‍🌈 (@michelle1884x) reported from Southend-on-Sea, England

    @O2 I need help. At 2pm today i went in to the priority app and saved an odeon ticket. It's now saying out of stock but it saved earlier and I haven't used it

  • Phonemast 📶PhoneMast (@Phonemast) reported from Crayford, England

    Just update on this... @ThreeUK can be bothered to fix the issue and instead released my friends from their three contracts. Now migrated to @o2 because best deal they could find

  • Kierbro Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

  • a_poulton30 Faye Poulton (@a_poulton30) reported from Bean, England

    @O2 can’t seem to receive phone calls? Goes straight to voicemail when people ring me? Husband can’t also ring out on his mobile? Is there an issue currently?

  • farnsworth_adam Adam Farnsworth (@farnsworth_adam) reported from Romford, England

    @O2 Why do call from different numbers every single day? Sometimes more than once! When i ask the caller to update it they say they will but never do.

  • Jennifer03017 Jennifer Ferguson (@Jennifer03017) reported from London, England

    @O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx

  • KevinRowley4 Kevin Rowley (@KevinRowley4) reported from Maldon, England

    @O2 for weeks now, Maldon CM96JR no 4 or 5G signal, voice calls virtually impossible at times. What's going on? Thank you

  • getpipfit Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @O2 hoping to get some answers today. Process of switching provider. My husband been with you for sometime. Did last Tuesday. Told phone by Wednesday or Thursday. Now chased twice with customer service and no updates.#notagreatstart

  • martinemorris Martine Morris 💙 (@martinemorris) reported from Southfleet, England

    Absolutely awful customer service from @O2. And to think I've been a customer for years. So much for customer retention 🙄 #o2 #CustomerService

  • electriccandles ⚡️Emma⚡️ (@electriccandles) reported from London, England

    @O2 I've tried all that already. If I had WiFi access I wouldn't need the data to work. Phone signal works fine, just can't use anything with Internet. It's been like this for at least a month.

  • electriccandles ⚡️Emma⚡️ (@electriccandles) reported from London, England

    Idk what's going on with @O2 signal atm, but for the last few weeks I have no data signal around Crystal Palace at all. Doesn't come back till I get down to Sydenham. Weird

  • mikecranleigh Mike Duffy (@mikecranleigh) reported from Sutton at Hone, England

    @O2 having problems with my odeon code for Sunday

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • WheresWaleed W (@WheresWaleed) reported

    @O2 My issue is that it’s not my fault that ticketmaster was down during the time I was trying to confirm my tickets. It’s wrong and I feel wrong done by , I’ve been with @O2 for years I always book his priority now I don’t know if it’s ever worth doing it again. Will you compensate

  • afmb afmb (@afmb) reported

    @O2 I am crying because your customer service is useless since you joined Virgin

  • TopeTops Temi (@TopeTops) reported

    @O2 I had issues trying to use my Greggs £2 code today. They said on the machine it said gift card empty… embarrassing time holding up the queue

  • AmandaLWaldrop Amanda - BECOMING PROJECT 💙 (@AmandaLWaldrop) reported

    @O2 @LewisCapaldi Hope I can make the trip to support you! 💙

  • CarlPuttnam utterly_genuine_Carl _Puttnam (@CarlPuttnam) reported

    @grok would it be true to say that the UK's worst phone and internet companies are @virginmedia and @O2 ?

  • CarlPuttnam utterly_genuine_Carl _Puttnam (@CarlPuttnam) reported

    @grok Are @virginmedia and @O2 the UK's worst supplier of phone and internet?

  • Stellasessions Stellasessions (@Stellasessions) reported

    @O2 Why is the reception so poor between Luton and London on the @TLRailUK??? I’ve had better 5G reception in Northern Thailand at an Elephant sanctuary in the Jungle!

  • Kentishred Brett (@Kentishred) reported

    @o2 still no signal through the whole high street at Tonbridge. Been months now - is it ever going to be fixed?

  • RachT234 RachT234 (@RachT234) reported

    Even accessible tickets were screwed on @axs_uk, @TheO2 (only one I was following, but I know it was generally bad) . heartbroken, Lewis is the only artist i've wanted tgo see in years. I don't have any hope for Thursday, feels like they are all gone. @o2 "priority" itself was a farce as well

  • hen_ren16 Essential Parenting (@hen_ren16) reported

    @O2 can somebody please get in touch with me. I have been trying to cancel my contract for weeks and despite hours spent on hold nobody can do it. Absolutely awful awful system