O2 Outage Report in Basildon, Essex, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (22%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Basildon, Essex, England
The most recent O2 outage reports came from the following cities: London, Southend-on-Sea, Longfield, Chelmsford, Upminster and Basildon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Phone | |
| London |
Phone | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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N I N A
(@ninac_x) reported
from
Crayford, England
@crofty52 @VodafoneUK @O2 O2 are just as shit! EE is where it’s at
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Sharon Mitchell
(@purpleandpunk) reported
from
Hextable, England
Hey @O2 No service here but your status checker says there is no problem. I beg to differ!
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Natalie Woods
(@Nats2801) reported
from
Swanley, England
What’s happening on o2 had no signal for approx 3 hours now. @O2
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Emmss
(@EmRosePull) reported
from
Chelmsford, England
@O2 GREAT NETWORK IS DOWN AGAIN!!
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𝙎𝙘𝙤𝙩𝙩 𝙎𝙥𝙚𝙣𝙘𝙚 👨💻
(@spences10) reported
from
Swanley, England
@O2 I don't have to give a reason for wanting to leave, but what I will say is the unnecessary hoops I had to jump through to get my PAC certainly aren't helping your case for persuading me to stay. It's not a nice customer experience.
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Aimee
(@aimeedufffy) reported
from
Sutton at Hone, England
@DaniMcgrellis @O2 I had to reset network settings and restart the phone, then it worked but it’s playing up again!
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned
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Kelda🍹
(@keldaaa) reported
from
Romford, England
Not sure why I’m paying over £40 a month for a phone network that constantly loses internet connection, so I can’t do a thing on it. @O2 🙄
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ANDREW STOKES
(@andrewstokes1) reported
from
Romford, England
@O2 are you having network issues today in the RM1 area as getting only 1 bar and sometimes none at all with calls and sms failing to send or connect on more then one device
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Ryan
(@rightwingback) reported
from
South Woodham Ferrers, England
@O2 I hope I'm gonna have a discount in my phone bill this month for your network constantly being down
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
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Vger Ann Goldby
(@Iccle_Princess) reported
from
London, England
Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!
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Sophie
(@sophie_9_) reported
from
Crayford, England
@Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell
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Sarz
(@Gray1410) reported
from
Swanley, England
@O2 service has been pants today since 3:30pm no 4G at all.
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Joe
(@chubbyjoeforza) reported
from
Gravesend, England
Dear @O2 why in Northfleet where a good signal used to be found. Is it now complete toilet I’ve been a customer for many years but due to the terrible inconsistencies I may have to look to @EE or @VodafoneUK as they have far superior signal strength here. Is this going to improve
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Charlie
(@eclipsed) reported
from
Southend-on-Sea, England
@o2 Totally fed up and appalled with the lack of efficient customer service received. Constant delays. Constant fob offs. How to piss off a customer - you’re experts at that.
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Toby Adams
(@tobyadams) reported
from
Dartford, England
@O2 was supposed to receive payment from your recycle scheme by 5pm today, but have not. Can’t get through to customer helpline either 😡
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Sarah Lemmerman
(@leanwithlemon) reported
from
Grays, England
@O2 service is a joke !!! 😡😡😡😡😡
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Fincham Photography
(@dave_fincham) reported
@O2 Thank you for contacting me. I have a terrible experience dealing with your team and to be treated this way as a veteran dealing with CPTSD is appalling. You have details to this effect on file yet ignore these when talking to me. Your whole system needs attention.
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G
(@nellarosexo) reported
@O2 I messaged and still ain’t got a reply. my lines been completely cut off way before my bill date. I can’t even call the payment management team because I can’t make calls nor can I receive calls can something be done because I need my service back
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Lyn Scarland💙
(@LScarland) reported
@O2 You’re online chat is not available and I’ve tried to email to be told it’s now shut down Very disappointed in o2
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Teresa
(@T4ssa12) reported
@virginmedia are you working on the broadband in Eltham? Since Tuesday my WiFi has been cutting out regularly causing issues with working from home and trying to home school. I've had to purchase additional data from @O2 because of it.
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Dave Rimbault
(@RimbaultDave) reported
@O2 I recently left you and cancelled my DD as was advised in a text I would owe £0.00 after leaving. I then got an airtime bill but no money has come out. I can’t get through to anyone at customer services to see if I need to pay anything. Please advise as can’t visit the shop.
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Robbie Evason
(@RedArmy99) reported
@O2 - Hi I have become a new customer of yours today, but if I can’t speak to somebody about getting my new Sim changed to an eSim then I will have to cancel my contract. I’ve tried everything on your website and nothing covers it.
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G
(@nellarosexo) reported
@O2 hello, my lines been completely cut off way before my bill date. I can’t even call the payment management team because I can’t make calls nor can I receive calls can something be done because I need my service back
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Adam
(@A_Garner88) reported
@O2 hi my wife is having a major issue with her phone which started in October and has now culminated in her having no phone at all. I’ve been in contact with customer services today and was assured a callback this has not happened. Is there anything that can be done via Twitter.
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Dave Fincham Photography
(@dave_fincham) reported
I’ve had the worst customer experience EVER from @O2. Vicky (might as well be Pollard she was that bad) didn’t listen or deal with my complaint. The billing system is unworkable & threaten you with default notices when you don’t owe. @MarkEvansO2 ought to look into this. #o2
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Luke
(@lmdiamond96) reported
@O2 hey is your live chat service working again