O2 Outage Report in Sutton at Hone, Kent, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 07: Problems at O2
O2 is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (23%)
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Total Blackout (16%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent O2 outage reports came from the following cities: London, Newham, Sevenoaks, Grays, Dagenham, Catford, East Ham, Lewisham and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Phone | |
| London |
Phone | |
| Newham |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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Louise Lfc
(@loulou009) reported
from
Rochester, England
@O2 why is your website so terrible to use and not load up the pages properly 😫
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Alan Ferrari
(@ferrari1fer86) reported
from
Romford, England
@O2 Correct, SIM shows no signal. Local area coverage is fine and I have tried different handsets. Account is up to date. I went to a store but was told I was on the O2 360 system and they couldn’t help me, so am trying here.
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📶PhoneMast
(@Phonemast) reported
from
Crayford, England
Just update on this... @ThreeUK can be bothered to fix the issue and instead released my friends from their three contracts. Now migrated to @o2 because best deal they could find
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Jase
(@mindserenade) reported
from
Sevenoaks, England
@o2 why don’t you idiots provide an email address that can actually be found instead of expecting me to waste half an hour on your stupid website when all I want to do is order an esim? WHY ISNT THERE A BUTTON ON THE SITE SAYING ORDER ESIM? In. why can’t I just have one emailed
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@O2 hoping to get some answers today. Process of switching provider. My husband been with you for sometime. Did last Tuesday. Told phone by Wednesday or Thursday. Now chased twice with customer service and no updates.#notagreatstart
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The Guv'nor
(@Payney26) reported
from
Bromley, England
@O2 3 weeks plus I have been having literally no service in my house! I have been with you over 26 years and never had a problem. Your site says there may be a problem with a mask and your engineers will probably already be on it! 3weeks are they on day rate? Help please
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked
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Adam Farnsworth
(@farnsworth_adam) reported
from
Romford, England
@O2 Why do call from different numbers every single day? Sometimes more than once! When i ask the caller to update it they say they will but never do.
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
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roger
(@NokkTheDwarf) reported
from
Poplar, England
@O2 your priority ticket service has not let me click on continue to buy the tickets (it is greyed out). This is the first time I have used the service and it isn't a good experience.
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Matt Ribbins
(@MattRibbins) reported
from
Poplar, England
@andrewwhyman @O2 Hmm maybe. My point about the network unreliability still stands. Walk to the shop and I have no data unless I airplanes mode a few times. Frustrating
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
Idk what's going on with @O2 signal atm, but for the last few weeks I have no data signal around Crystal Palace at all. Doesn't come back till I get down to Sydenham. Weird
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Faye Poulton
(@a_poulton30) reported
from
Bean, England
@O2 can’t seem to receive phone calls? Goes straight to voicemail when people ring me? Husband can’t also ring out on his mobile? Is there an issue currently?
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Rob Harvey
(@ROBRV) reported
from
Ilford, England
@O2 - I’ve just had a message saying your sending me a new phone. I didn’t order this! And I can not get an reply via Aura - please help
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Keith Lynn
(@Keith_Lynn) reported
from
Sevenoaks, England
@O2 can you please explain why the signal is so poor on the train, motorway & generally near where I live (TN26). I’ve just got back from Crete and the signals are brilliant 4G everywhere, so much so I was in the middle of a lake, top of a mountain & I get 4G???
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Martine Morris 💙
(@martinemorris) reported
from
Southfleet, England
Absolutely awful customer service from @O2. And to think I've been a customer for years. So much for customer retention 🙄 #o2 #CustomerService
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I've tried all that already. If I had WiFi access I wouldn't need the data to work. Phone signal works fine, just can't use anything with Internet. It's been like this for at least a month.
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James Rogers
(@james_rogers) reported
from
Poplar, England
@O2 Too many issues to explain here. Yesterday I cancelled my contract with @O2 and finally got a refund on the phone I purchased from you in February, which you arbitrarily cut. Now I need to reclaim via my bank £160 from you. More time wasted. Your customer service is appalling!
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Clare Ryan
(@clarejryan) reported
from
Kemsing, England
Trying to get through to @O2 lost property since last Saturday. I emailed them straight away on Saturday night but no reply and tried to ring multiple times. Been on hold for 20 mins. Can anyone help me? I filled in form etc but heard nothing 😭
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Fraz Ali
(@_Fraz7) reported
@AshScrivens @O2 @EE NO ******* WAY!! EE never O2 again!!
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𝕄 𝔼 𝕃 👑
(@princessmel_87) reported
@O2 No unfortunately I don't leave my home (health reasons) so I just don't know why it suddenly only gives WiFi option to do the updates never happened last time
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J D
(@atomicape99) reported
@Extinguisherman @O2 I have just sent it again slightly edited with the tags you sent. I live in a major city centre (literally yards from a 5G mast not sure if its O2) I hardly ever get 5G and when I get 4G it's shockingly slow. Don't get me started on the phone signal.
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Punk Guy
(@99408224KC) reported
@O2 So, one of your customer service team took money from me without my knowledge (stole?) and, when refunding the money (after 8 phone calls and many lies) you have charged me VAT on my own money! Absolute scumbags, O2 really had become the worst company I’ve ever dealt with.
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Rosa
(@r_you_rosa) reported
Last week, I decided to switch my mobile phone provider to @O2 which turns out was a terrible idea. I haven't had any network since last Friday 12 Aug because they can't switch my number over. I've spent the last 5 days trying to sort this out. More in thread
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Rosa
(@r_you_rosa) reported
16/08. I ring customer service. Guess what @O2? No one's escalated my ticket! And this time they tell me I have to wait another 3 to 5 working days for this to be resolved. YOU CANNOT MAKE THIS **** UP
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cherie hathaway
(@cherielaura) reported
@O2 This is the worst company ive ever come across in my life. I cant wait to leave as a customer. Ridiculous. Cant even make a complaint!!!!!!!
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Stephanie
(@vanceymcvance) reported
@O2 No it doesn't work at all
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Red.i.Bled
(@redibled) reported
Mental. Finished paying my handset contract for my iPhone XR with @O2 last month and like a magic wand most websites for this past month take forever to load, if at all, battery runs down quicker and 4G drops out regular. It’s as if they want me to get a new phone….
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Chelsea Fear
(@ChelseaVarney) reported
@O2 can you help please? I want to change my name on my account. A chat advisor said I will need to send documents via mail while your site says I can upload online. However, I can’t see any options to do it on my o2