O2 Outage Report in Rochester, Medway, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Rochester, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at O2
O2 is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (25%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Rochester, Medway, England
The most recent O2 outage reports came from the following cities: Grays, Maidstone, Chatham and Longfield.
| City | Problem Type | Report Time |
|---|---|---|
 Grays |
Phone | |
| Grays |
Phone | |
| Maidstone |
Phone | |
| Chatham |
Total Blackout | |
| Maidstone |
Internet | |
| Longfield |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Rochester, England
Latest outage, problems and issue reports in Rochester and nearby locations:
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Sarah Lemmerman
(@leanwithlemon) reported
from
Grays, England
@O2 service is a joke !!! 😡😡😡😡😡
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Suze Cooper 🗣 ‘Alexa, Enable Social Days’
(@BigTentSocial) reported
from
Meopham, England
What’s going on with coverage @o2 All signal dropping out several times a day. I am in London much of the day. Very frustrating 🤯😡
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Aimee
(@aimeedufffy) reported
from
Sutton at Hone, England
@DaniMcgrellis @O2 I had to reset network settings and restart the phone, then it worked but it’s playing up again!
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Joe
(@chubbyjoeforza) reported
from
Gravesend, England
Dear @O2 why in Northfleet where a good signal used to be found. Is it now complete toilet I’ve been a customer for many years but due to the terrible inconsistencies I may have to look to @EE or @VodafoneUK as they have far superior signal strength here. Is this going to improve
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Mirella
(@Mirella2401) reported
from
Snodland, England
@O2 1/2 I have switched my phone off restarted numerous times but the signal is still awful.still unable to make or receive calls during the day! Appreciate that everyone is on their phones more than every now but I would appreciate a bit more help rather than just lk network guide
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Taryne_she_runs
(@Tarynenicol) reported
from
Rochester, England
Apple Watch 4 cellular, issues with accessing my @o2 mobile data!Since the recent @Apple software update. What’s the point of a device when can’t used at its fullest capacity 😡no calls, no emails, no alerts!! I’m annoyance is incomparable. sort it out @o2 @Apple @AppleWatchGuru
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Scott FFC Tanfield
(@Scott_Tanfield) reported
from
Maidstone, England
@suzifulham @O2 Seems to be zero loyalty for long term customers these days. @SkyUK are just as bad, been with them 14 years, honked my bill up from £60 odd quid a month, to the best part of £100, and were disinterested in re-applying my discounts.
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Tracey Thompson
(@soyabean1717) reported
from
Sutton at Hone, England
@Moominblatt @O2 Totally and Apple shop told me today they know of the problem but won’t do anything about it! Shocking!!!
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Jake Strevens
(@JakeStrevens) reported
from
Hartlip, England
Hey @O2 very poor signal in Me97nu today! Genuinely poor signal across ME9 and ME10
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Jill Docherty
(@JillDocherty) reported
from
Ightham, England
@O2 third call to your call center today and nobody can help me as the account holder. Apparently I have failed the security. I will close my account with you and port the number. Absolutely outrageous customer service. New, cheaper tariff package and no EU data #shocking
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𝕁𝕠𝕟𝕒𝕥𝕙𝕒𝕟 𝔾𝕣𝕠𝕧𝕖𝕤 🇬🇧🇫🇷🇪🇸🇪🇺
(@JonathanCGroves) reported
from
Kings Hill, England
@Freemason_UK @ThreeUKSupport @O2 I know, very rude. And considering it’s effectively globally broadcast, worrying the corporates haven’t taken action.
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Rebecca Court
(@beccicourt) reported
from
Rochester, England
@O2 @XiaomiUK A new phone would help the new me be even better
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Adam | Lewis
(@porter_a2m) reported
from
Maidstone, England
Advised to call customer service again so been waiting another hour on hold. Such disgusting customer service that we’re now moving the number to @O2 When I do get through I’ll be cancelling my contract! Member of staff helping us is thinking of moving too as she’s with Vodafone!
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Michelle Millard
(@mishmashdiva) reported
from
Snodland, England
Really hating @O2 and some company called Ariel right now, both fighting over who’s customer I actually am. Paying over £100 a month for no data, it’s a total joke!!
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Michelle Millard
(@mishmashdiva) reported
from
Snodland, England
@ninamillard @O2 Seriously warn everyone you know Ariel pretend to be @o2 to steal you and then @02 back them. They’ve basically told me tough shit! I agree go @EE
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jade
(@_jadeoni) reported
from
Tilbury, England
I have had no network for 3 days now @O2 #o2 wtf is going on
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Neil Bloor
(@neilbloor) reported
from
Sittingbourne, England
Unfortunately my experience is totally the opposite. Reception on @O2 is absolute tosh compared to @EE. Can’t wait for contract to end at the start of next year so I can get some decent service again.
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Mike Bahirathan #FBPE
(@mikebahirathan) reported
from
Southend-on-Sea, England
Come @VodafoneGroup @BT @SkyMobileCorp @ThreeUK @O2 Please show support & work with the doctors
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@Diddydoesit @O2 I have a brilliant package with o2, covers all countries (not that we really go abroad) it’s just annoying that mast takes over a month to fix!
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Charlie
(@eclipsed) reported
from
Southend-on-Sea, England
@o2 Totally fed up and appalled with the lack of efficient customer service received. Constant delays. Constant fob offs. How to piss off a customer - you’re experts at that.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Clarke
(@Dave_Clarke_) reported
@O2 is it actually possible to talk to someone rather than the automated number which keeps hanging up? What phrase do I need to@say for this to happen. Your messaging service on the app is woeful it’s been 3 weeks trying to sort my issue #veryunhappy
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Michael Jones
(@MichaelJonesJTL) reported
@EE @EE I think you need to employ more people to handle your social media platforms. You haven’t replied to ANHONE on this tweet. @O2 even managed to reply to someone on this thread and you still haven’t. Best network/customer service my arse.
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❤️ Fran ❤️
(@frankie_franks1) reported
Awful customer service experience with @O2 this morning. Called to speak to an adviser regarding matching an online deal I had seen. The advisor chose to hang the phone up on me instead of discussing options. Utter disgrace! Certainly won’t be considering O2 in the future!
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Beth
(@Beth_is_) reported
Swear @O2 mobile data is just for a laugh, why is the signal so ****?🤨
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Gom Schoolbag
(@AlanWordley) reported
@O2 as your app is next to useless, can you please tell me how to cancel a contract that has already ended but I'm still paying for!
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Hayley
(@NoTanAussieMiss) reported
@O2 my priority app won’t open today. Is there an issue? I’ve tried deleting and reinstalling it. Just get a white screen?
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Chuck Frakes
(@frakcha) reported
from
Bolsover, England
Trying to port my number online but keep getting rejection emails - bit of help @O2
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Lily-May Collins
(@LilyMay_96) reported
Sat on hold to @O2 for nearly an hour and the PAC code they’ve given me is invalid.... send help!! @O2 is useless
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𝕄𝕒𝕩𝕚𝕞𝕚𝕝𝕝𝕚𝕒𝕟. Politcally unaffiliated.
(@BELIEVETHEREIS) reported
@O2 I bought a Sim that had the 18gb promotion on it. On the packaging it read that 'as a new customer your ppromo will be applied automatically'. Mine has not. It still shows 6 gb on the website and on the phone app. How do i get this sorted please?
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nicole eloise 🏳️🌈♿️💀💄
(@nicoleloisee) reported
@securedspirit @O2 I love that you do this bc complaints outweigh praise so much in customer facing jobs, like in the four years I was at Maccies we got TWO praise things (one for me obvs bc I’m amazing) so it really makes a difference when people do this 😭