O2 Outage Report in Rochester, Medway, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Rochester, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 18: Problems at O2
O2 is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (11%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Rochester, Medway, England
The most recent O2 outage reports came from the following cities: Maidstone, Sheerness, West Malling, Southend-on-Sea, Grays and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Phone | |
| Sheerness |
Phone | |
| West Malling |
Phone | |
| Southend-on-Sea |
Phone | |
| Southend-on-Sea |
Phone | |
| Grays |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Rochester, England
Latest outage, problems and issue reports in Rochester and nearby locations:
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john flood
(@johnbarbiebutt) reported
from
Stone, England
@O2 how are you ignoring my DM from 6 days ago and my tweets from 3 days ago yet answering others from an hour ago 😡 guessing if cancel my direct debit you’ll be in touch!!
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Sarah Lemmerman
(@leanwithlemon) reported
from
Grays, England
@O2 service is a joke !!! 😡😡😡😡😡
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Mirella
(@Mirella2401) reported
from
Snodland, England
@O2 1/2 I have switched my phone off restarted numerous times but the signal is still awful.still unable to make or receive calls during the day! Appreciate that everyone is on their phones more than every now but I would appreciate a bit more help rather than just lk network guide
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Taryne_she_runs
(@Tarynenicol) reported
from
Rochester, England
Apple Watch 4 cellular, issues with accessing my @o2 mobile data!Since the recent @Apple software update. What’s the point of a device when can’t used at its fullest capacity 😡no calls, no emails, no alerts!! I’m annoyance is incomparable. sort it out @o2 @Apple @AppleWatchGuru
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Liam Foster
(@LiamFos78239707) reported
from
Meopham, England
Appalling signal on @O2 for the last few weeks. Repeatedly dropping calls and can’t hear other person. If there are service problems communicated his to your customers so they are aware/understand.
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Paul Stevens
(@PaulStevens1991) reported
from
Newington, England
@O2, Hi there, I am trying to order two tickets for The O2 Backstage Tour on the 19th August. I have tried for the 12pm and 12:30pm and its constantly being blocked my card issuer. I've tried 2 debits and 1 credit card and they are all showing the same message. Please help!
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Suze Cooper 🗣 ‘Alexa, Enable Social Days’
(@BigTentSocial) reported
from
Meopham, England
What’s going on with coverage @o2 All signal dropping out several times a day. I am in London much of the day. Very frustrating 🤯😡
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Jill Docherty
(@JillDocherty) reported
from
Ightham, England
@O2 third call to your call center today and nobody can help me as the account holder. Apparently I have failed the security. I will close my account with you and port the number. Absolutely outrageous customer service. New, cheaper tariff package and no EU data #shocking
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Adam | Lewis
(@porter_a2m) reported
from
Maidstone, England
Advised to call customer service again so been waiting another hour on hold. Such disgusting customer service that we’re now moving the number to @O2 When I do get through I’ll be cancelling my contract! Member of staff helping us is thinking of moving too as she’s with Vodafone!
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TheRealVL
(@therealVL) reported
from
Rochester, England
@O2 why is the signal in my area so shocking. The fact I’ve complained about dropped calls so long and still getting billed full price really!! 😡😡😡
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Carl Hellicar
(@CHellicar) reported
from
Sutton at Hone, England
@MikeHollows @O2 Yeah is this something OfCom can help with?
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Claire Foster FCIPR
(@claireleonePR) reported
from
Sutton at Hone, England
@O2 how can I cancel my amazon music please?
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TheRealVL
(@therealVL) reported
from
Rochester, England
I know theres more important things toneorry about but surely @O2 upgrading os not a priority but surely bills are. My bill needs to be addressed as its a lot higher than usual and after nearly 2 weeks calling contacting online still nothing. This is shocking service!! 😡😡😡
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Stiffordblue
(@STIFFORDBLUE) reported
from
Grays, England
@O2 can not access my account online to find out when my contract is up HELP needed
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TheRealVL
(@therealVL) reported
from
Rochester, England
Anyone else in kent been having major issues with @O2 signal. Constantly an issue where as before never had an issue with them.
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Xtine
(@ChrisKapopo) reported
from
Rochester, England
@CaffWilkinson @O2 @Sony That's not good customer service
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Tracey Thompson
(@soyabean1717) reported
from
Sutton at Hone, England
@Moominblatt @O2 Totally and Apple shop told me today they know of the problem but won’t do anything about it! Shocking!!!
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Aimee
(@aimeedufffy) reported
from
Sutton at Hone, England
@DaniMcgrellis @O2 I had to reset network settings and restart the phone, then it worked but it’s playing up again!
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@Diddydoesit @O2 I have a brilliant package with o2, covers all countries (not that we really go abroad) it’s just annoying that mast takes over a month to fix!
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Mike Bahirathan #FBPE
(@mikebahirathan) reported
from
Southend-on-Sea, England
Come @VodafoneGroup @BT @SkyMobileCorp @ThreeUK @O2 Please show support & work with the doctors
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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AFG
(@AlisonGascoigne) reported
@O2 URGENT Hi - the data is still not working on my daughter’s phone, more than 24 hours since I spoke to customer services and they said it would be lifted. She needs her phone as she is stranded in Geneva and needs to make arrangements to travel back to UK. Urgent reply needed
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Hannah Gilbert
(@louise94_hannah) reported
@O2 I have no service
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Amadeu$
(@Eboffei) reported
@O2 guys your signal ain't good today. My phone (S20) keeps switching High Speed Packet Access (H+). This is still a very common networks aren't available
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Charlotte Blair
(@Charlottebl98) reported
@O2 I’m at my wits end here… I’ve been trying to get my old number transferred since Saturday and every time I call I receive conflicting information. I cannot wait another 24 hours, PLS HELP
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Jóse
(@imjoseabreu) reported
@O2 @NHSuk @concerts_carers How come there is no service in Oxford Circus? Central London the heart of the west end! Any problems with your platform?
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AFG
(@AlisonGascoigne) reported
@O2 URGENT Hi - the data is still not working on my daughter’s phone, more than 30 hours since I spoke to customer services and they said it would be lifted. She needs her phone as she is stranded in Geneva and needs to make arrangements to travel back to UK. Please action. DM’d
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Matthew
(@mattgarner) reported
@dan_marks77 @O2 Partner is on O2 and the mast in the local area has been broken for months - Data does not work at all if they are off Wifi. O2 have no idea when it will be fixed.
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Loreto Sanz Fueyo
(@LoretoSanz) reported
@o2 customer care don't much care about customers. 37 mins on hold and nothing! #o2
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kay
(@kay_ess_pea) reported
@O2 trying to cancel my contract. Can't get through on phone. Can't do it online. Please can I just give u the 30 days notice via dm.
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pufferfish
(@PufferfishTech) reported
@o2 network has been broken here for maybe a month. Me: reports a fault @o2 website: thanks, we can't comment on individual reports..blah blah but thanks for telling us Wait what? You kidding me? You're not gonna bother doing anything, following up even? K then, bye I guess.