O2 Outage in Sittingbourne, Kent, England

I know theres more important things toneorry about but surely @O2 upgrading os not a priority but surely bills are. My bill needs to be addressed as its a lot higher than usual and after nearly 2 weeks calling contacting online still nothing. This is shocking service!! 😡😡😡

@O2 why is the signal in my area so shocking. The fact I’ve complained about dropped calls so long and still getting billed full price really!! 😡😡😡

@Diddydoesit @O2 I have a brilliant package with o2, covers all countries (not that we really go abroad) it’s just annoying that mast takes over a month to fix!

Advised to call customer service again so been waiting another hour on hold. Such disgusting customer service that we’re now moving the number to @O2 When I do get through I’ll be cancelling my contract! Member of staff helping us is thinking of moving too as she’s with Vodafone!

Apple Watch 4 cellular, issues with accessing my @o2 mobile data!Since the recent @Apple software update. What’s the point of a device when can’t used at its fullest capacity 😡no calls, no emails, no alerts!! I’m annoyance is incomparable. sort it out @o2 @Apple @AppleWatchGuru

@O2 @XiaomiUK A new phone would help the new me be even better

Hey @O2 very poor signal in Me97nu today! Genuinely poor signal across ME9 and ME10

Unfortunately my experience is totally the opposite. Reception on @O2 is absolute tosh compared to @EE. Can’t wait for contract to end at the start of next year so I can get some decent service again.

@suzifulham @O2 Seems to be zero loyalty for long term customers these days. @SkyUK are just as bad, been with them 14 years, honked my bill up from £60 odd quid a month, to the best part of £100, and were disinterested in re-applying my discounts.

@O2 signal in Sittingbourne Kent is dreadful! Has been for months now

@O2 how can I stop my phone connecting automatically to o2 WiFi they have terrible connections. Turning WiFi is not a solution.

@Phonemast @O2 Have today left @O2 and gone with @EE Got a great deal from @CPWTweets My hell is finally over! O2 are without doubt the most unhelpful company, refusing me a booster box because i am not on a business tarriff. Customer of 25+ years #o2 #Disgrace #HangYourHeads

@FibroJedi @Andreaharte89 @O2 Sorry to hear about your financial downturn and glad to hear they’ve looked after you during that time. They certainly haven’t given me any preferential treatment in 20+ years and on occasion haven’t even provided a robust service for my £50+ contract per month.

@FibroJedi @Andreaharte89 @O2 I never said I was entitled to anything other than that it would be nice to also have the occasional gift sometimes or just for being a long-standing loyal customer. Im envious of you, sure, and hope you enjoy the gift.

@O2 @Andreaharte89 That may well be the case but as a very long-standing customer let’s just say that I’m not feeling very valued recently that’s all for my continued loyalty to you as a provider and outages such as the other day make it increasingly difficult to remain.

@O2 I have and it’s playing up since the data blackout.

@O2 your substandard live chat refused to help me. They kept making the same mistakes. Not been cut off from your 202.

@O2 I’m utter disgusted with the awful service. 35 minutes yobtry and upgrade. 16 minutes on hold. 44 minutes on chat to sort your mistakes. It’s unacceptable

@Vodacom customer service is the worst I have EVER experienced #justreadthescriptwhocaresifitsrelevant Customer of nearly 15 years gone, rather run the gauntlet with @O2 , no service for 24 hours sounds delightful in comparison to speaking to your customer services ever again!!

@lisajwakeman @O2 That’s such a good point. I think I have the biggest data package I can get, which I probably do not need! I defo need to shop around next time. I never quite understood why my bill always went up by £10 every time I upgraded and when I questioned would be fed so my jargon!

@O2 I just need to give my pac code to join.....your phone line is sending me to myo2 but it won't work. Help!

@QwentyJ @Ofcom @O2 @ICOnews No apology no resolution policy from @O2 for letting this happen. #karma will get its way eventually, I am sure.

@O2 I'm a new customer waiting for my sim.Says it dispatched a week ago, yet nothing arrived so far. Tracking is impossible because the tracking number is not recognised at Royal Mail. Already received my first bill..but no sim :(

its ridiculous that I had to call @lycamobile @LycamobileUK 9 TIMES, and threaten to try trading standards involved before they resolved my issue! I'll only be using them for 1 month then I'll be using a different phone service provider! Someone like @O2 @giffgaff @EE @Vodafone

@MrsHendy2010 @O2 Hi Stacy, Sorry to hear about the inconvenience you are having, but you would need to contact the network ad see if they can re activate your umber till Monday. - Jats

@O2 actually think it’s acceptable to offer me £10 ‘compensation’ for having no service from my work for 5 weeks!! Safe to say I declined. Contract up next month anyway @O2CxFb

4th day in a row Three UK is facing ‘technical issues’ so can’t acccess anything. No explanation given, no time frame. Frustrating. I am moving to @O2

@O2 I’ve replied to your DM! I have also spoken to 2 people from o2 and they were unbelievably rude for no reason! And wouldn’t wanna help me ! I need this sorted ASAP please as im@unable to do anything

@O2 Stop suggesting WiFi and fix the mast. I have piss pour WiFi connection being and virgin media but with you merging with them that just grand. A double whammy of crappy mobile and WiFi connections

@O2, well done in trying to retain a 20+ year customer. 30 secs into a call and your advisor hangs up. And you called me. Hahaha