O2 Outage in Edinburgh, Scotland

@O2 4g is not working. #o2 #o2down

@o2 you make it extremely difficult to return an accessory for a refund. Please can you help?

@O2 hello. I have ordered the wrong sized screenprotector. How can I organise a replacement quickly. Online help not very helpful and calling o2 impossible. Thanks

@karenagalloway @O2 @disneyplus Just subscribe, it’s worth it for the Star Wars canon alone but so many other great things (and several bad ones) to be discovered.

Need a new provider...@O2 you have truly truly let me down after over 10 years of loyalty. 6 months the local mast been down🙄waaaay before lockdown! #dissapointed #neednewphonecompany #grrr

@O2 Customer for seventeen years, mis-sold a device I didn’t need and exorbitantly charged for it without my knowledge. O2 are despicable, when my contract ends, I’m going to a company that rewards loyalty, not take advantage of it.

@O2 you've changed something about the my O2 app and now I can't get in and when I asked for a password reminder the code won't work so now I can't tell how much data I have during a lockdown please help

@O2 @Ofcom please help me return a device I received last week as I can’t contact anyone at o2 due to Covid 19 restrictions

@O2 Yes either or if I took the Microsoft Surface let me know how to claim or it’ll be returned always letting me down I’m sick of it

@O2 I couldn’t give a **** your network was down for 4 hours I’m sure the press would love you bampots threatening customers in the state our countries are 🖕

@O2 Well there will be no bill paid until you credit my loss of service hows that

@O2 can you tell me if we can claim for any compensation for masts being down for days.....had no 4G/3G/2G for days and i need to be able to contact people and to be contactable

@O2 is there an issue with 4G network in Edinburgh, every time I am in public and not on WiFi- I can’t send or receive texts, get on internet. Can only make calls. Very frustrating !!

Never been more happy about having a dual SIM phone, o2 I dunno what's going on with your wifi but its shocking in these parts, THREE you've not been much better. But you're working now. @ThreeUK @O2

@O2 what is happening with the network in Edinburgh! No 4G and slow 3G 🙃

@O2 what’s going on with the signal! It’s been absolute rubbish the last few days!! Not happy

I was getting worried about my iPhone and losing all data connectivity as this has happened a few times despite having a full signal. Power off/on and same. Happened at Hampden Park and at the weekend in Trafalgar Square and that area. Think it’s just @O2 can’t handle crowds.

@O2 The black model. As long existing customer, +12 years, can you provide me a nice case for it 😉

@DangelAngello @VodafoneUK @O2 Had no problems with O2 but I dealt with them mostly through carphone warehouse found them very knowledgeable and helpful. It was Vodafone that were obstructive annoying and no help what so ever in the shop

@O2 shocking customer service. Asked for time to pay my bill today which was all confirmed only to now have my phone cut off. Cannot make any calls and customer service is closed. Absolutely disgraceful service. Why agree to then cut me off !

@O2 Well you’re the company taking the extortionate amount of money from my account for a message sent to my phone using your network to deliver it ... so I politely suggest you refund said charge otherwise I will be requesting a porting number to leave O2 after numerous years !

@O2 Zero service for 11 days now, our only network, please can work hurry up repairing mast serving Llansawel, Carms -- already in most deprived area in Wales for access to services.

@O2 I'm having trouble topping up a pay as you go sim for the first time, trying to do it online but it won't accept payment, can you advise please

@O2 had a problem with contract/migration. Called numerous times since end of July never resolved even though assurances given it would. Terrible customer service, spent hours on phones to advisors who don’t seem to know what they are doing!

Please be aware that there is currently a major national mobile outage across @EE, @O2 and @VodafoneUK , this is largely affecting incoming calls to mobiles. We currently do not have a timescale on the fix, but expect to receive updates as the networks work on the issue. (1/2)

@jamesdiamond @O2 Yeah, mine's been expired for a while I've just been slacking on replacing my phone and getting a new one. O2's deals are awful compared to elsewhere. Impossible to get a decent phone for less than £20/mo. ID or EE will give me the phone and data I want for £18.

@O2 had poor/ no signal for past week. Schools & doctors & other vital phone calls cant hear me. Keep getting told it will be fixed but as of yet nothing? Very frustrating given that numerous phone calls need to be made given everything that's happening

@O2 I can't call 2729 as I am not registered on a network, but thank you for your help

Any ideas why I can call out but not receive calls @O2 ? Callers being told it’s an incorrect number. And your app is no help.

@O2 pretty poor response from your customer service email today. Essentially confirming it is acceptable to have signal down for months and a token compensation gesture