O2 Outage in Borehamwood, Hertfordshire, England

@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽

@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help

@O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue

@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

@ShieldingG @O2 Now there’s an idea. I wonder where the cleaners put it. I’ve only ever used it for my Dalek thing - never plunged a sink in my life.

Essentially @o2 treat everyone who wants to buy a phone under £200 outright like a potential fraudster. You can’t pay it off in store and they force you into a temp contract. Then make you wait hours on the phone and go via their fraud dept. Why? I’d love to know.

You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately

@O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY

@O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

@O2 I get masts break down etc, but two weeks is quite a long time.

@O2 simply unbelievable your tech and security department are not really good stop these damn scam calls #o2

@O2 dm pls. I have a problem

Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?

Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

@O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

@O2 Still no response from O2 Customer Services. Please do not buy any products from this company

@O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

Was down Newland avenue the other day can’t understand why the most popular part of Hull’s pub and restaurant scene has no decent phone signal @O2 @VodafoneUK

@O2 And your team won’t answer when the IVR doesn’t let you into the queue. It’s like you’ve set it up to not let customers get near someone who could help.

@O2 #o2 you are a ******* joke. I cant watch a @SteveSchmidtSES podcast on YouTube for 25 minutes without you bunch of pricks stopping my mobile internet!??!? I have not had a problem in 9 years of being your customer, but you are really passing me off now. #throttling

@O2 Hi, I don't have phone signal and haven't had any all day. Had no response to my online message. Just changed over from Carphone Warehouse who I never had problems with...

@O2 Hi, i have switched networks and need to unlock my phone from O2. I'm not given the option to do this in MyO2, and your telephone helpline just tells me to visit MyO2 before cutting me off - please can you help?!

@O2 on the 28th of August: we'll get back to you with a solution within 5 working days It's been almost a month and the best you've done is text a different number of the same account basically saying "soon but not yet" every time I think we're reaching a solution you ignore it

@O2 Is that a yes? When I have inclusive texts to everyone else why then is a text to a charity to make a donation not included? When I make a standard text to someone on th network it is included. So you a choosing to levy a fee on a text to a charity that you don't for other texts

Anyone help? I used Google Voice to send a text but it wouldn't send and now I can't send any texts to that contact, it just fails and says number formatted incorrectly. I can send texts to others just not this one contact it's driving me nuts?! @HuaweiMobileUK @O2

@O2 Sorry O2 but you've just managed to lose a longstanding customer. Apparently my iphone 6 can't download the NHS app as it's not compatible. I was seriously thinking of an upgrade but I'm not interested in a minimum 3 year contract. What happened to your 12 or 18month contract

Hey o2 any chance of some customer service ??? @O2