O2 Outage in Borehamwood, Hertfordshire, England

@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.

@O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou

@O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

@KateAGriffin @O2 I called @CPWTweets and got an amazing deal switching to EE. So quite glad they were rude 😉

After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.

@O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

@O2 trying to upgrade on app and main website but when I choose it crashes can anyone help

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

@ItsAdsolution @O2 All of my calls which I've tried to make the O2 have not been answered I have a 40 phone and they don't seem to care I think if this keeps on we should see them because I've got a really bad disability and I've got a 40 phone so we should sue them

We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

@O2 I need a customer call back please.

Dear @O2, I’m having problems paying my bill, please help..

@O2 is there something wrong with your system because I’m unable to pay my bill today, please fix!

Thank you @o2 for telling me now that you can’t solve my issue with @Apple Watch because “it is not a necessity device”. However when you publicised the deal “AppleWatch plus iPhone”, at the time of my purchase no one at the store mentioned “it’s not a necessity device”.

@O2 sort your cancellation team and phone problem out. #poorcustomerservice

The amount of time I have spent on the phone to them trying to sort it, I can’t find wait to tell them my hourly fee that I want compensating for; how basic is getting a phone that rings! NEVER GO WITH @o2

I have just had a text from scammers pretending to be @O2 telling me there was a problem taking payment. They asked me to click on a link to confirm bank details. I didn’t. I deleted the text. Please RT and help others.

I have been with @O2, @EE, @VodafoneUK, @lycamobile,@giffgaff and I have the same problem I have tried multiple things and I think it's time I should act by telling you my issue by struggling to receive a signals all around Cromer some places you have it then you don't.

@EE @VodafoneUK @O2 you stay that you coverage all over the United Kingdom but around East Runtham and around Cromer when I go down to the caver van I always have a bad signal could you please try and improve your network. it's not my phone because I have tried multiple phones

Absolutely gobsmacked by the service from @O2! Tried to place an order 3 times for an iWatch to find out that one of their staff members have made up my D.O.B, making me out to be 120- poor service for a customer that spends over £150 a month with them #disappointed #PoorService

@O2 Thankfully, I am out of O2, shocking service.

I was a customer of @o2 for over two decades with four devices on contract. Last 5 years service has been pathetic. Moved to Sky Mobile , same coverage, much cheaper and better customer service

@Mad_Scots_Wench @O2 @O2 terrible off yourself... will be loosing a customer very soon

@O2 customer services attitude is an absolute disgrace! 🤬🤬Complaint going in to #Oftel.

@O2 keep sending me a list of contacts, I’ve wasted over an hour on all, to no avail, useless customer service. You either talk to a robot or someone who can’t help you. You ask to speak to a supervised. They say I am the supervisor, can I speak to your manager=no. No help at all

@O2 tried to upgrade to more phone data as I’m using so much, as I’m isolating. Been a customer for 10years. During a pandemic o2 see it as a business opportunity. The best they could do was charge me £16 for an extra 25GB of data. I have to wait till January to leave this crap

@O2 is there any customer service numbers I can ring please