O2 outages and service status in Hertfordshire, England

Problems in the last 24 hours in Hertfordshire, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hertfordshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hertfordshire, England

The most recent O2 outage reports came from the following cities: Stevenage, Luton, Hemel Hempstead, Dunstable, Hatfield, and St Albans.

City	Problem Type	Report Time
Stevenage	Phone	2 hours ago
Stevenage	Total Blackout	6 days ago
Luton	Phone	10 days ago
Luton	Internet	11 days ago
Hemel Hempstead	Internet	21 days ago
Dunstable	Phone	22 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hertfordshire, England

Latest outage, problems and issue reports in Hertfordshire and nearby locations:

• 
  Cllr Jan Goodeve (@JanGoodeve) reported 20 seconds ago from Hertfordshire, England

  @traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.

• 
  Dave (@stourdave) reported 3 minutes ago from London Colney, England

  @O2 How did this shit happen

• 
  Ellis Brown (@ItsMeEllisxD) reported 5 minutes ago from London Colney, England

  @O2 Well it’s every time I leave Leicester. Or go to a new city.. even when I have 4 bars it’s either really slow or won’t load at all!

• 
  mark nicolson (@cove123) reported 8 minutes ago from Welwyn Garden City, England

  @O2 opened app to use bacon sandwich offer local greggs not open yet for some reason @GreggsOfficial Wgc poor

• 
  ㄥ乇乂丨乇 (@Atanvarne) reported 16 minutes ago from Broxbourne District, England

  @O2 That’s it. They thought that 7am was a decent time to call a customer, even without knowing that I work shifts and was working late last night. 9am I’d have considered acceptable. I wouldn’t have liked it but 9am is REASONABLE. 7am is absolutely NOT.

• 
  Ben (@behu91) reported 19 minutes ago from Hemel Hempstead, England

  @O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.

• 
  bridget sparks (@bks67) reported 23 minutes ago from Hertfordshire, England

  @O2 I do have the app, I think I will phone the customer service team and ask them,

• 
  Craig Canfield (@Craigcanfield) reported 25 minutes ago from Welwyn Garden City, England

  @O2 contract finished.. put on a rolling month deal.. nothing will change they said... 2 days now with no phone signal.. "sim provisioned"! Customer svc say it'll work soon. Gggrrr

• 
  none of your business (@johndpmc) reported 31 minutes ago from Luton, England

  @O2 words fail me with how shockingly bad you are Your service is appalling, doing a sim swap on my behalf without telling me or having the new sim in my possession!So now no phone or contact to anyone unless in WiFi, wanna hope I have no accidents when I’m outside!! #theworst

• 
  Josh (@mrjc90) reported 32 minutes ago from Hitchin, England

  @O2 not sure when your call centre in Cape Town opened but it’s been extremely painful trying to solve a simple issue..I might of been unlucky but think staff could do with some further training

• 
  Jason MacKenzie (@jasonmackenzie) reported 33 minutes ago from London Colney, England

  Is there a hashtag for awful customer service from @O2 and/or @DHLParcelUK ? Asking for a friend.

• 
  Kamiioo (@Kami2k10) reported 35 minutes ago from Luton, England

  @BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen

• 
  Robert Frame (@hiaw61) reported 36 minutes ago from Hatfield, England

  @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

• 
  Steve Edwards (@Steve_Edwards77) reported 37 minutes ago from Hertfordshire, England

  @westspice @O2 Awful service for me today!

• 
  Gary Webb (@garywebbTHFC) reported 40 minutes ago from St. Stephen, England

  1/2 BEWARE everyone considering switching to @O2 They offer to port your existing number from your previous provider, which is really important to many, but FAIL miserably, when you call customer services multiple times, they promise a 4 hour resolution, this never happens..cont

• 
  Jonathan Morris 📱📸 (@jmcomms) reported 42 minutes ago from London Colney, England

  @VModifiedMind @benwood @EE @VodafoneUK @ThreeUK @O2 Albeit using half rate codec for voice. Sounded pretty awful.

• 
  Matthew J (@EmJen81) reported 45 minutes ago from Dunstable, England

  @O2 Why, for the past 6 months can I STILL not upgrade my phone online or any of your stores due to your dire lack of stock. I've had this phone for 3 years and it's dying. Yet you never seem to have any stock. Other networks aren't having issues!? Time to switch perhaps.

• 
  Miss Wotless (@misswotless1) reported 53 minutes ago from London Colney, England

  Remind me never to frequent the @O2 store on Oxford Street again - so rude and unhelpful, telling the customer before me not to come back

• 
  Robert Frame (@hiaw61) reported 55 minutes ago from Hatfield, England

  @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

• 
  Lord Shaun O’Brien (@lordshaun_) reported 59 minutes ago from St Albans, England

  @O2 customer services truly are as much use as an ashtray on a motorbike.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Drew Grant (@drewsy92) reported 2 minutes ago

  Every single month I have trouble accessing the my o2 app, since it’s became virgin media! Absolute joke can never pay my bill in time because of it, doesn’t let me sign in even though the details are correct!! Shouldn’t have to phone up every month to sort it! @O2 @virginmedia

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 4 minutes ago

  @O2 Over the email a complaint and I'm still waiting @Ofcom Will be contacted ****

• 
  Dan sutherland (@TheDesirePathUk) reported 6 minutes ago

  @O2 why isn't your myo2 website not working. When will it be fixed? I can't login to see my bills or view my contract.

• 
  julia (@jlixay) reported 8 minutes ago

  @O2 ive not had any internet all weekend and its still not fixed, please help!

• 
  Lucia (@LadyLucia05) reported 9 minutes ago

  @O2 tried to sort out a new phone S25FE at me local store, CS was useless tried to make a complaint got nowhere, walked into @SamsungUK liverpool one, spoke to Matthew walked out with S26, time to change my mobile provider aswell I think

• 
  Blueflyer (@WoodpeckerMandP) reported 12 minutes ago

  @O2 Get a grip and get somebody to call me who can actually do something, this is shocking now and as I’ve said, I will never ever go anywhere near you ever again. Sort it out

• 
  Vikki (@Rocky_Horror17) reported 13 minutes ago

  @O2 Spent over an hour on the phone, can't speak to anyone in the UK. Shocking customer service.

• 
  krimestyles🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@krimestyles) reported 13 minutes ago

  @O2 how the hell can I wait 8 weeks for my money back, £490 for a sim I don’t even have . Complaint logged, it’s been over 8 weeks, no resolution, told by o2 to contact ombudsman but they don’t even deal with you. Get it sorted FFS

• 
  Paddy.og 🍌 (@PaddyWarburton) reported 16 minutes ago

  any customers of @O2 in the UK had any recent customer service experiences? my wife and I have both had to contact them in the past few days and WOW it’s been a horrendous experience sure it didn’t used to be like this?

• 
  PB1982 (@pb1982) reported 16 minutes ago

  @O2 @MikeModelsky lol sorry! Your service is appalling!