O2 Outage Report in Hertfordshire, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hertfordshire, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at O2
O2 is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (25%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hertfordshire, England
The most recent O2 outage reports came from the following cities: Dunstable, Luton, Stevenage, St Albans, Radlett and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Dunstable |
Phone | |
| Luton |
Phone | |
| Stevenage |
Phone | |
| Stevenage |
Phone | |
| St Albans |
Phone | |
| St Albans |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated
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Jody Randall Esq.
(@jodyrandall) reported
from
Broxbourne District, England
@O2 why is your 4G so bloody awful at Liverpool Street Station
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Josh
(@mrjc90) reported
from
Hitchin, England
@O2 not sure when your call centre in Cape Town opened but it’s been extremely painful trying to solve a simple issue..I might of been unlucky but think staff could do with some further training
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juliet gough
(@juliet_gough) reported
from
Stevenage District, England
@O2 I have an enquiry and can’t find an answer on the ‘My O2’ page. Please help. #CustomerService #o2
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#HellomynameisPaul
(@PaulWRamsay) reported
from
London Colney, England
Really bad service from @O2, having calls from a shop to pressure into upgrades, no really clarity when calling 202 to ask what’s going on-I think I need a new network!
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Dave
(@stourdave) reported
from
London Colney, England
@O2 How did this shit happen
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sarah gabb
(@sarahcoysgabb) reported
from
Broxbourne District, England
@O2 trying to upgrade on app and main website but when I choose it crashes can anyone help
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Ravi Dheer
(@RaviDheer) reported
from
London Colney, England
@O2 I'm sick to death of your network. I'm trying to pay you and I can't. Now I'll wait for some fool to contact me. I give up with this pathetic network.
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banafsheh
(@banafshbanafsh) reported
from
Waltham Abbey, England
@TazPDN @O2 So sorry to hear that ,#o2 is really bad, I'm with Vodaphone and they are much much better . Hope all get sorted for you x
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Dan
(@isthatdan) reported
from
Stevenage District, England
@O2 are gonna have to either offer me an amazing deal or sort out this horrendous signal issue. How can I not load a twitter video when I have a full 4 bars of 4G signal
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Jonathan Flood
(@WickhamofWare) reported
from
Stevenage District, England
@O2 @tescomobile No mobile signal in Great Ashby, Stevenage all day!!
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@O2 Still no response from O2 Customer Services. Please do not buy any products from this company
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Kamiioo
(@Kami2k10) reported
from
Luton, England
@BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen
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ARIBBUZZ
(@AEgbuonu) reported
from
Welwyn Garden City, England
@O2 sort your cancellation team and phone problem out. #poorcustomerservice
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling
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Addictive Colors
(@AddictiveColors) reported
from
London Colney, England
@O2 I understand that carriages speed and materials do not help, but repeaters in tunnels sure would to avoid disruptions especially as they can particularly nasty to a laptop when the phone or the train is the hotspot as that side of the connection never goes down just the gateway’s
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AFCAMDEN
(@AFCAMDEN) reported
from
London Colney, England
@SkyNewsBreak Would cancel my contract with @O2 immediately if they did.
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🌜cobie🌛
(@dramattyhealy) reported
from
London Colney, England
@O2 Hi, it’s been 2 weeks since i started receiving non stop calls from your call centres to get me get a plan with you, the caller said that i entered some kind of contest or signed up for this but i never did since i am happy with my current provider. This is very inconvenient
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sarah gabb
(@sarahcoysgabb) reported
from
Broxbourne District, England
@O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Clarke
(@Dave_Clarke_) reported
@O2 is it actually possible to talk to someone rather than the automated number which keeps hanging up? What phrase do I need to@say for this to happen. Your messaging service on the app is woeful it’s been 3 weeks trying to sort my issue #veryunhappy
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Michael Jones
(@MichaelJonesJTL) reported
@EE @EE I think you need to employ more people to handle your social media platforms. You haven’t replied to ANHONE on this tweet. @O2 even managed to reply to someone on this thread and you still haven’t. Best network/customer service my arse.
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❤️ Fran ❤️
(@frankie_franks1) reported
Awful customer service experience with @O2 this morning. Called to speak to an adviser regarding matching an online deal I had seen. The advisor chose to hang the phone up on me instead of discussing options. Utter disgrace! Certainly won’t be considering O2 in the future!
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Beth
(@Beth_is_) reported
Swear @O2 mobile data is just for a laugh, why is the signal so ****?🤨
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Gom Schoolbag
(@AlanWordley) reported
@O2 as your app is next to useless, can you please tell me how to cancel a contract that has already ended but I'm still paying for!
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Hayley
(@NoTanAussieMiss) reported
@O2 my priority app won’t open today. Is there an issue? I’ve tried deleting and reinstalling it. Just get a white screen?
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Chuck Frakes
(@frakcha) reported
from
Bolsover, England
Trying to port my number online but keep getting rejection emails - bit of help @O2
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Lily-May Collins
(@LilyMay_96) reported
Sat on hold to @O2 for nearly an hour and the PAC code they’ve given me is invalid.... send help!! @O2 is useless
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𝕄𝕒𝕩𝕚𝕞𝕚𝕝𝕝𝕚𝕒𝕟. Politcally unaffiliated.
(@BELIEVETHEREIS) reported
@O2 I bought a Sim that had the 18gb promotion on it. On the packaging it read that 'as a new customer your ppromo will be applied automatically'. Mine has not. It still shows 6 gb on the website and on the phone app. How do i get this sorted please?
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nicole eloise 🏳️🌈♿️💀💄
(@nicoleloisee) reported
@securedspirit @O2 I love that you do this bc complaints outweigh praise so much in customer facing jobs, like in the four years I was at Maccies we got TWO praise things (one for me obvs bc I’m amazing) so it really makes a difference when people do this 😭