O2 outages and service status in Hertfordshire, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Hertfordshire, including 0 direct reports.
- The most common problems reported in this area mention Phone and Internet.
- The most recent signal from this area was received Apr 7, 11:35 PM GMT+1.
- Phone (60%)
- Internet (40%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Hertfordshire, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hertfordshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 10: Problems at O2
O2 is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Hertfordshire, England
The most recent O2 outage reports came from the following cities: Luton, Hemel Hempstead, Dunstable, Hatfield, St Albans, and Stevenage.
| City | Problem Type | Report Time |
|---|---|---|
 Luton
|
Phone | 3 days ago |
|
Luton
|
Internet | 4 days ago |
|
Hemel Hempstead
|
Internet | 14 days ago |
|
Dunstable
|
Phone | 15 days ago |
|
Luton
|
Phone | 15 days ago |
|
Hemel Hempstead
|
Internet | 1 month ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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Miss Wotless (@misswotless1) reported from London Colney, EnglandRemind me never to frequent the @O2 store on Oxford Street again - so rude and unhelpful, telling the customer before me not to come back
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A dollop of kindness (@Pretty_Gorge) reported from London Colney, England@O2 on your live chat for 15mins about fraudulent activity on my mobile account. Can someone help?!?!?!
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Elissa Da Costa (@Elissa524) reported from St Albans, England@O2 Not sure what happened but all ok now thanks. Very good service to get me reconnected quickly
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Pauline (@lovepbx) reported from Waltham Abbey, England@O2 I have been trying to talk someone ... please can someone get back to me! I need urgent help.
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sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England@O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business
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Kaz 💋 (@GoonerKJP) reported from Stevenage District, England@O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays
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AFCAMDEN (@AFCAMDEN) reported from London Colney, England@SkyNewsBreak Would cancel my contract with @O2 immediately if they did.
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Jonathan Morris 📱📸 (@jmcomms) reported from London Colney, England@VModifiedMind @benwood @EE @VodafoneUK @ThreeUK @O2 Albeit using half rate codec for voice. Sounded pretty awful.
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Robert Frame (@hiaw61) reported from Hatfield, England@o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling
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A1NOS (@a1_nos) reported from Hemel Hempstead, EnglandHey @O2 showing again why you really are market leaders in Customer Service. Big shout out to Lauren. 👌👌👌
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Hilary Robertson (@HilaryRWriter) reported from Hitchin, England@O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles
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Gary Webb (@garywebbTHFC) reported from St. Stephen, England2/2 @O2 promise to call you back, but as yet nothing, they promise to escalate to a manager, but surprise they don’t call you back either, their Twitter also ignores your serious concerns.Think seriously before choosing @o2 if there’s an issue THEY don’t seem to care! @VMO2News
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Gary Webb (@garywebbTHFC) reported from St. Stephen, England1/2 BEWARE everyone considering switching to @O2 They offer to port your existing number from your previous provider, which is really important to many, but FAIL miserably, when you call customer services multiple times, they promise a 4 hour resolution, this never happens..cont
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Steve Edwards (@Steve_Edwards77) reported from Hertfordshire, England@westspice @O2 Awful service for me today!
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Lord Shaun O’Brien (@lordshaun_) reported from St Albans, England@O2 customer services truly are as much use as an ashtray on a motorbike.
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Omar Mansoor (@OmarMansoor) reported from London Colney, England@Ali_Malik @O2 @Ofcom @MarkEvansO2 I’ll give them a #Valentine chance - never had issues before but now only on crucial days they go down. #
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🌜cobie🌛 (@dramattyhealy) reported from London Colney, England@O2 Hi, it’s been 2 weeks since i started receiving non stop calls from your call centres to get me get a plan with you, the caller said that i entered some kind of contest or signed up for this but i never did since i am happy with my current provider. This is very inconvenient
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none of your business (@johndpmc) reported from Luton, England@O2 words fail me with how shockingly bad you are Your service is appalling, doing a sim swap on my behalf without telling me or having the new sim in my possession!So now no phone or contact to anyone unless in WiFi, wanna hope I have no accidents when I’m outside!! #theworst
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Jody Randall Esq. (@jodyrandall) reported from Broxbourne District, England@O2 why is your 4G so bloody awful at Liverpool Street Station
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NAIJA BOI (@MANLIKENAIJA) reported from London Colney, England£105.03 A MONTH AND FOR THE LAST 6 MONTHS NO NETWORK !!! @O2 DO BETTER
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Coomer (@coomerdarren) reported@O2 I'm absolutely pissed off with O2 i can't log in to my app as its asking for virgin media login details which I don't have an account with 2 calls to customer services & just a waste of time
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klowee⁷ (@cluzyy) reported@O2 u dont need to interrupt the hold music every 30 seconds i know im waiting!! I know ur gonna put me through!! Cutting off the music so often makes me think someone is answering STAWP
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Underwater (@McWonder_Me) reported@O2 requested to convert sim to esim. my sim is now deactivated and the essim is "incompatible" with my device despite telling them the exact model of it. No longer have a working sim to access MyO2 or call customer service to fix it anymore.....
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Lilith Tuylor (@lilith15016) reported@O2 'Sorry you feel that way' is a dismissal, and shows that O2 have no real interest in customer care. IF O2 introduce real customer care, let me know. I will not be waiting.
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krimestyles🏴🏴 (@krimestyles) reported@O2 how the hell can I wait 8 weeks for my money back, £490 for a sim I don’t even have . Complaint logged, it’s been over 8 weeks, no resolution, told by o2 to contact ombudsman but they don’t even deal with you. Get it sorted FFS
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Hannatu Gentles (@HannatuGentles) reported@O2 what is going on with your network and service levels! I have not been able to use mobile data (calls or texts) for 6 days now. After an endless loop with your automated call centre I finally managed to speak to someone on Tuesday morning who assured me the issues would be…
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Altrincham HQ - Social Media Marketing in Manc (@altrinchamhq) reportedDear @O2 I’ve just spent 24 hours in Llandudno I can’t believe in 2026 your network had virtually zero coverage. I only managed to find my hotel as I knew it was near a pub and I logged onto the pubs WiFi to download a map of the area. This is not acceptable
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Luke (@lanthonyw86) reported@O2 do you think it’s fair to increase my monthly price when the service is getting worse? I’m lucky to get mobile data in most areas these days. How much to cancel my contract early, please…
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stephen dodd (@doddy36) reported@O2 Hi, I’m contacting you on behalf of a friend regarding an O2 insurance repair request. They have reported an issue with their phone, but the claim has not progressed — no return packaging has been sent and the repair has not been accepted.
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katrina cann (@Gnomeyk85) reported@O2 im trying to redeem an offer on 02 priority. The treasure trails state can use twice, however it says redeemed 1/1. Please help thankyou :)