O2 Outage Report in Hertfordshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Hertfordshire, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hertfordshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (41%)
- Internet (32%)
- Total Blackout (21%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Hertfordshire, England
The most recent O2 outage reports came from the following cities: Hemel Hempstead, Dunstable, Luton, Hatfield, St Albans, and Stevenage.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 7 days ago |
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Phone | 8 days ago |
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Phone | 8 days ago |
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Internet | 1 month ago |
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Wi-fi | 1 month ago |
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Wi-fi | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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Gary Webb (@garywebbTHFC) reported from St. Stephen, England1/2 BEWARE everyone considering switching to @O2 They offer to port your existing number from your previous provider, which is really important to many, but FAIL miserably, when you call customer services multiple times, they promise a 4 hour resolution, this never happens..cont
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Ashley Leggett (@ashley_leggett) reported from London Colney, England@O2 full 4G signal in Chelsea and can’t even load a PDF attachment or Instagram post. Absolute shambles. Same over in white city. Same in London Bridge. Got better service last week 2000M up a mountain in Austria
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Josh (@JoshBates) reported from London Colney, England@O2 Hi, can you please help me add Spend Cap to my Pay Monthly account? Don’t seem to be able to do this from web site which is a little frustrating to say the least x
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Jason MacKenzie (@jasonmackenzie) reported from London Colney, EnglandIs there a hashtag for awful customer service from @O2 and/or @DHLParcelUK ? Asking for a friend.
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Gary Webb (@garywebbTHFC) reported from St. Stephen, England2/2 @O2 promise to call you back, but as yet nothing, they promise to escalate to a manager, but surprise they don’t call you back either, their Twitter also ignores your serious concerns.Think seriously before choosing @o2 if there’s an issue THEY don’t seem to care! @VMO2News
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ㄥ乇乂丨乇 (@Atanvarne) reported from Broxbourne District, England@O2 That’s it. They thought that 7am was a decent time to call a customer, even without knowing that I work shifts and was working late last night. 9am I’d have considered acceptable. I wouldn’t have liked it but 9am is REASONABLE. 7am is absolutely NOT.
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Lord Shaun O’Brien 🇺🇦 (@lordshaun_) reported from London Colney, EnglandThe customer service of @O2 is truly one of the worst I’ve ever come across. They tell me to call, but I can’t because they’ve cut off my phone. The number goes through to a bot. Quelle surprise! I paid the bill, as always, and yet here we are. Been on the chat thing for four hrs
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Daniel Appelquist (@torgo) reported from London Colney, EnglandDo you know what? Mobile operators get a lot of scorn, but I have spoken to some really lovely @o2 customer service reps over the last few days who have been very helpful sorting out all my contract and SIM issues. So 👏.
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none of your business (@johndpmc) reported from Luton, England@O2 words fail me with how shockingly bad you are Your service is appalling, doing a sim swap on my behalf without telling me or having the new sim in my possession!So now no phone or contact to anyone unless in WiFi, wanna hope I have no accidents when I’m outside!! #theworst
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Calvin Laurenson (@CalvinLaurenson) reported from London Colney, England@O2 is your London 4g network having issues? I have multiple o2 devices that aren't connecting
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Mark Stanford (@MarkstanYoutube) reported from Luton, EnglandThis Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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mark nicolson (@cove123) reported from Welwyn Garden City, England@O2 opened app to use bacon sandwich offer local greggs not open yet for some reason @GreggsOfficial Wgc poor
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Ian Slade (@ian_slade2) reported from London Colney, England@O2 is the data network down? Zero mobile data connectivity all day. Plenty left on the plan
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🦄 (@fierce_unicorn) reported from Enfield Lock, England@O2 merlin pass code is not working, can you help?
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David Luxton (@davidluxton99) reported from London Colney, EnglandDisappointing poor customer service from @dhlexpressuk who inform me of my parcel delivery at 10.40 this morning then send another message to inform me it will now be 6 days later! #DHL not fit for purpose as a #courier for @O2 as I will now cancel the order
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A1NOS (@a1_nos) reported from Hemel Hempstead, EnglandHey @O2 showing again why you really are market leaders in Customer Service. Big shout out to Lauren. 👌👌👌
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Miss Wotless (@misswotless1) reported from London Colney, EnglandRemind me never to frequent the @O2 store on Oxford Street again - so rude and unhelpful, telling the customer before me not to come back
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UnhappyHoopla (@Palouisea) reported from Shenley, England@VOXI_UK I have been on a staycation this week I am appalled at how poor your reception is in many parts of South East. Going back to @O2 as sim only!! Very frustrating 😕 missed many important phone calls. Pm me to discuss
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Sharon Stephenson (@shazzstevo) reported from Enfield Lock, England@O2 My calls keeps dropping. This has been happening for several days now. This is really poor service. This is in the Enfield area
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Matt O'Connor (@Mattoco) reported from St Albans, EnglandThis Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Claire T (@needaphone) reported@O2 husband is having trouble using odeon code . I’ve booked on my priority for odeon but obviously I don’t want to go on my own !
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Paul (@Paul86) reported@O2 I’ve just had the “sorry, there’s a problem” email
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#3008 (@amoffa50) reported@O2 who or what will you blame for poor customer service after covid 😳
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Abigail Crumble (@AbigailCrumble) reported@O2 No. I’ve had my phone for over 3 years but I haven’t upgraded that. I took out a new contract for an iPad, with a SIM card, It should be an addition to my account. It’s been over 24 hours now and my SIM card is still saying no service. Just to confirm this is my iPad airtime plan
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Andrew Francis (@AFrancisPhoto) reported@O2 I’m selling the classic SIM card on eBay. A potential customer wants to buy 100 cards from me and ship it to the Philippines as a roaming card and for top-up. Would these cards work abroad?
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Gary Toplis (@Topposnr) reported@O2 I’m having trouble using my o2 cinema code
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Mr Reilly (@Shottstory) reported@virginmedia @O2 Broadband keeps dropping out over a month now, can not get anyone on customer service, please advise
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Chris Charles (@charliencfc) reported@virginmedia @O2 Service shocking, customer service worse and still being charged for service That never should have started #dontdoit #stayaway #poorcustomerservice
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Hilary Craig (@hilarycraig1) reported@JulieStorey1 @O2 @virginmedia This happened to me several times over the past few days. I have direct messaged them and hope to have my problem resolved. It is terrible that we can’t get a human to talk to with this company.
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Steve Wilkins (@stevewilkins82) reported@O2 absolutely shocking service received today from o2. Called to get a code to unlock an old phone only to be hung up on by a very rude lady. #Nothappy #poorservice