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O2

O2 Outage Report in Hertfordshire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Hertfordshire, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hertfordshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Hertfordshire, England

The most recent O2 outage reports came from the following cities: Hemel Hempstead, Dunstable, Luton, Hatfield, St Albans, and Stevenage.

CityProblem TypeReport Time
Hemel Hempstead Internet 5 days ago
Dunstable Phone 6 days ago
Luton Phone 7 days ago
Hemel Hempstead Internet 29 days ago
Hatfield Wi-fi 1 month ago
St Albans Wi-fi 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hertfordshire, England

Latest outage, problems and issue reports in Hertfordshire and nearby locations:

  • lovepbx
    Pauline (@lovepbx) reported from Waltham Abbey, England

    @O2 I have been trying to talk someone ... please can someone get back to me! I need urgent help.

  • sarahcoysgabb
    sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 trying to upgrade on app and main website but when I choose it crashes can anyone help

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

  • JohnDWebb
    John Webb (@JohnDWebb) reported from London Colney, England

    @Stephen_Neal @O2 It’s the same with @NatWest_Help - their URL is ‘nwolb’ to login and check stuff. Surely these big companies should be leading by example?

  • emmatrainis
    Emma Trainis (@emmatrainis) reported from Shenley, England

    @O2 I ordered Disney + on 24.12.20 on Priority and have not received an email. Cannot get through on phone or live chat. Please can someone help me

  • juliet_gough
    juliet gough (@juliet_gough) reported from Stevenage District, England

    @O2 I have an enquiry and can’t find an answer on the ‘My O2’ page. Please help. #CustomerService #o2

  • sarahcoysgabb
    sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

  • philter66
    Phil Turner (@philter66) reported from Hatfield, England

    @O2 simply dreadful customer experience tonight -felt really let down

  • HilaryRWriter
    Hilary Robertson (@HilaryRWriter) reported from Hitchin, England

    @O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles

  • behu91
    Ben (@behu91) reported from Hemel Hempstead, England

    @O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.

  • lovepbx
    Pauline (@lovepbx) reported from Waltham Abbey, England

    @O2 can someone from customer services contact me ... I need urgent help ... Thanks

  • JanGoodeve
    Cllr Jan Goodeve (@JanGoodeve) reported from Hertfordshire, England

    @traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.

  • AFCAMDEN
    AFCAMDEN (@AFCAMDEN) reported from London Colney, England

    @SkyNewsBreak Would cancel my contract with @O2 immediately if they did.

  • Kami2k10
    Kamiioo (@Kami2k10) reported from Luton, England

    @BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen

  • GoonerKJP
    Kaz 💋 (@GoonerKJP) reported from Stevenage District, England

    @O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays

  • AEgbuonu
    ARIBBUZZ (@AEgbuonu) reported from Welwyn Garden City, England

    @O2 sort your cancellation team and phone problem out. #poorcustomerservice

  • AddictiveColors
    Addictive Colors (@AddictiveColors) reported from London Colney, England

    @O2 I understand that carriages speed and materials do not help, but repeaters in tunnels sure would to avoid disruptions especially as they can particularly nasty to a laptop when the phone or the train is the hotspot as that side of the connection never goes down just the gateway’s

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Sanchez98765234
    Laurie Murphy (@Sanchez98765234) reported

    @O2 So many steps to get logged in = multiple chances of failure! All you’ve sent me is the bloody fraud warning, never the second message with my actual code. Useless

  • karaambrose1996
    Kara Ambrose (@karaambrose1996) reported

    @O2 what an absolute **** show. I just want to buy some @peterkay_co_uk tickets as Christmas presents and you STILL haven’t fixed the app?!!! What kind of a ‘priority’ is that? Absolute sham. #O2Priority #peterkay

  • ninachesworth
    Nina Chesworth (@ninachesworth) reported

    @O2 Poor show O2. I have been trying to access Priority for 3 hours now. I have managed to switch to EE in the meantime, for many reasons (no network coverage etc) but this was the final push I needed. If a communication company can't get this right, it says it all.

  • Charlot79074531
    Charlotte Barton (@Charlot79074531) reported

    @O2 Yeah people are avoiding the 02 app/site altogether and finding links straight to access tickets for £50-71 . Never mind

  • Jmeister33
    Jon (@Jmeister33) reported

    @O2 Well this just isn't true is it? Apps been frozen since 9am. I don't believe 'lots of priority tickets have been sold'. How can that be? Even the virgin media login directs you to the O2 priority site or app

  • ninachesworth
    Nina Chesworth (@ninachesworth) reported

    @O2 Poor show O2. I have been trying to access Priority for 3 hours now. I have managed to switch to EE in the meantime, for many reasons (no network coverage etc) but this was the final push I needed. If a commincation company can't get this right, it says it all.

  • _lauratweets
    Laura 🌷 (@_lauratweets) reported

    @O2 massively disappointed with you. Talk about a **** show with the Peter Kay sales!

  • H0rr0r1c0n
    Andy (@H0rr0r1c0n) reported

    @soph_whitby @O2 Same here! I get it must be getting hammered with people trying but no update to wether it’s going to just fix itself or try another day🤷🏻

  • shanio1983
    shane kelly (@shanio1983) reported

    @O2 Absolutely fuming been waiting for ages and now systems,apps, websites all gone to ****. Sort yourselves out. Or hire a decent IT team

  • xCharSeamanx
    🌺✨ Charlotte ✨🌺 (@xCharSeamanx) reported

    Getting bored now trying to get tickets for @peterkay_co_uk @O2 @virginmedia been trying since 9.30am when the waiting room opened. Terrible service from you guys, you’d think as internet companies you’d have been prepared for the amount of traffic you’d receive