O2 Outage Report in Hertfordshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Hertfordshire, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (26%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Hertfordshire, England
The most recent O2 outage reports came from the following cities: Luton, Stevenage, St Albans, Radlett, Hitchin and Hertford.
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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mark (@PieFaceMark) reported from London Colney, England
@O2 hello. I have just moved over to O2 and am considering buying a phone from the company Oneplus. I have read that Oneplus phones don't work with the O2 5g network, is this correct? I don't want to buy the phone then realise I can't receive 5g. Thanks in advance
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A dollop of kindness (@Pretty_Gorge) reported from London Colney, England
@O2 on your live chat for 15mins about fraudulent activity on my mobile account. Can someone help?!?!?!
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NAIJA BOI (@MANLIKENAIJA) reported from London Colney, England
£105.03 A MONTH AND FOR THE LAST 6 MONTHS NO NETWORK !!! @O2 DO BETTER
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NAIJA BOI (@MANLIKENAIJA) reported from London Colney, England
@O2 worst bloody network on the planet 6 FREAKING MONTHS I HAVE NOT BEEN ABLE TO USE MY PHONELINE DIE TO A MAST PROBLEM AND I AM STILL FORCED TO PAY FOR IT AND THEN HAVE TO PAY FOR ANOTHER NETWORK SIM JUST TO STAY AFLOAT KMT NEVER AGAIN
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Peter Ives (@peterives50) reported from Enfield Lock, England
@O2 Happy Monday to everyone but O2 who still can't sort out my text and calls problems after at least a month 😡
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Sharon Stephenson (@shazzstevo) reported from Enfield Lock, England
@O2 My calls keeps dropping. This has been happening for several days now. This is really poor service. This is in the Enfield area
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Jason MacKenzie (@jasonmackenzie) reported from London Colney, England
Is there a hashtag for awful customer service from @O2 and/or @DHLParcelUK ? Asking for a friend.
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mark nicolson (@cove123) reported from Welwyn Garden City, England
@O2 opened app to use bacon sandwich offer local greggs not open yet for some reason @GreggsOfficial Wgc poor
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🦄 (@fierce_unicorn) reported from Enfield Lock, England
@O2 merlin pass code is not working, can you help?
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David Luxton (@davidluxton99) reported from London Colney, England
Disappointing poor customer service from @dhlexpressuk who inform me of my parcel delivery at 10.40 this morning then send another message to inform me it will now be 6 days later! #DHL not fit for purpose as a #courier for @O2 as I will now cancel the order
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ㄥ乇乂丨乇 (@Atanvarne) reported from Broxbourne District, England
@O2 That’s it. They thought that 7am was a decent time to call a customer, even without knowing that I work shifts and was working late last night. 9am I’d have considered acceptable. I wouldn’t have liked it but 9am is REASONABLE. 7am is absolutely NOT.
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Lord Shaun O’Brien 🇺🇦 (@lordshaun_) reported from London Colney, England
The customer service of @O2 is truly one of the worst I’ve ever come across. They tell me to call, but I can’t because they’ve cut off my phone. The number goes through to a bot. Quelle surprise! I paid the bill, as always, and yet here we are. Been on the chat thing for four hrs
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Gary Webb (@garywebbTHFC) reported from St. Stephen, England
2/2 @O2 promise to call you back, but as yet nothing, they promise to escalate to a manager, but surprise they don’t call you back either, their Twitter also ignores your serious concerns.Think seriously before choosing @o2 if there’s an issue THEY don’t seem to care! @VMO2News
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Gary Webb (@garywebbTHFC) reported from St. Stephen, England
1/2 BEWARE everyone considering switching to @O2 They offer to port your existing number from your previous provider, which is really important to many, but FAIL miserably, when you call customer services multiple times, they promise a 4 hour resolution, this never happens..cont
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Daniel Appelquist (@torgo) reported from London Colney, England
Do you know what? Mobile operators get a lot of scorn, but I have spoken to some really lovely @o2 customer service reps over the last few days who have been very helpful sorting out all my contract and SIM issues. So 👏.
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Ashley Leggett (@ashley_leggett) reported from London Colney, England
@O2 full 4G signal in Chelsea and can’t even load a PDF attachment or Instagram post. Absolute shambles. Same over in white city. Same in London Bridge. Got better service last week 2000M up a mountain in Austria
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UnhappyHoopla (@Palouisea) reported from Shenley, England
@VOXI_UK I have been on a staycation this week I am appalled at how poor your reception is in many parts of South East. Going back to @O2 as sim only!! Very frustrating 😕 missed many important phone calls. Pm me to discuss
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Miss Wotless (@misswotless1) reported from London Colney, England
Remind me never to frequent the @O2 store on Oxford Street again - so rude and unhelpful, telling the customer before me not to come back
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A1NOS (@a1_nos) reported from Hemel Hempstead, England
Hey @O2 showing again why you really are market leaders in Customer Service. Big shout out to Lauren. 👌👌👌
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none of your business (@johndpmc) reported from Luton, England
@O2 words fail me with how shockingly bad you are Your service is appalling, doing a sim swap on my behalf without telling me or having the new sim in my possession!So now no phone or contact to anyone unless in WiFi, wanna hope I have no accidents when I’m outside!! #theworst
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Vger Ann Goldby (@Iccle_Princess) reported
@O2 i hope you can help me my mum is on O2 shes just switched from Android to iPhone & we are having problems with iMessage & FaceTime they wont activate we have followed every step from Apple Support but its still not working does she need to get yourselves to switch it?
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Rich B (@RoadieRichB) reported
@O2 any support available? @virginmedia have completely locked me out of everything because of your merge and I really need to speak to someone at o2
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Stephen (@step_hen111) reported
@O2 I can't link my O2 account to the new VMO2 ID. I get a message saying "Sorry, we couldn't link your account due to an error". I called but they didn't understand. I can't access my online account. Can someone help?
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Oğuzhan (@so_akin) reported
@pascall21 @O2 Every year, worst service award goes to @O2
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Oğuzhan (@so_akin) reported
Heyy @O2 — I haven’t been able to use mobile internet, make calls, or send texts for 3 days. Are you planning to do something about this? I can’t see any explanation about the problem, maybe you don’t know but we have a big problem.
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Rob (@Quantum_android) reported
@O2 So, I'm trying to sign in to my o2 account to pay a bill for a product. Can't do that unless I sign up for ANOTHER account with VMO2. Can't sign up for VMO2 as I do not have an o2 phone number. Also can't link my virgin account as I don't have the account number.
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Andrew Skinner (@ndrewskinner) reported
@virginmedia @O2 @DisneyPlus what a shambles. Can’t access O2 app to manage my Disney acct, VM no idea why, O2 say app is down as last week’s update to merge it with VM has gone wrong, so wait till it’s fixed. O2 can’t help either as their access is also down #itsm #customercomms
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Alun Owen - (@AlunOwen6) reported
@O2 your mobile service across the country is at best, patchy. Shocking considering how much you charge monthly customers
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Venning Bellasis (@VenningBellasis) reported
@O2 I am not able to receive any text messages from anyone on the EE network. This is the second time it's happened. Is there anything you can do?
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Julian Blackburn (@BlackburnJulian) reported
@O2 what on earth have you done to your App. Absolutely useless since you are now virgin O2. Never had issues accessing the app but now being asked to verify my email address and can then not get in with the verification. Awful!!!! Ditch Virgin and go back to what you had!!!