O2

O2 Outage Report in Hertfordshire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Hertfordshire, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Hertfordshire, England 12/03/2025 15:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (17%)

    Total Blackout (17%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hertfordshire, England

The most recent O2 outage reports came from the following cities: Hemel Hempstead.

Loading map, please wait...
City Problem Type Report Time
United KingdomHemel Hempstead Internet
United KingdomHemel Hempstead Phone
United KingdomStevenage Phone
United KingdomLuton Internet
United KingdomLuton Internet
United KingdomDunstable Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Hertfordshire, England

Latest outage, problems and issue reports in Hertfordshire and nearby locations:

  • behu91 Ben (@behu91) reported from Hemel Hempstead, England

    @O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.

  • lordshaun_ Lord Shaun O’Brien (@lordshaun_) reported from St Albans, England

    @O2 customer services truly are as much use as an ashtray on a motorbike.

  • EmJen81 Matthew J (@EmJen81) reported from Dunstable, England

    @O2 Why, for the past 6 months can I STILL not upgrade my phone online or any of your stores due to your dire lack of stock. I've had this phone for 3 years and it's dying. Yet you never seem to have any stock. Other networks aren't having issues!? Time to switch perhaps.

  • emmatrainis Emma Trainis (@emmatrainis) reported from Shenley, England

    @O2 I ordered Disney + on 24.12.20 on Priority and have not received an email. Cannot get through on phone or live chat. Please can someone help me

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

  • ian_slade2 Ian Slade (@ian_slade2) reported from London Colney, England

    @O2 is the data network down? Zero mobile data connectivity all day. Plenty left on the plan

  • JohnDWebb John Webb (@JohnDWebb) reported from London Colney, England

    @Stephen_Neal @O2 It’s the same with @NatWest_Help - their URL is ‘nwolb’ to login and check stuff. Surely these big companies should be leading by example?

  • lovepbx Pauline (@lovepbx) reported from Waltham Abbey, England

    @O2 can someone from customer services contact me ... I need urgent help ... Thanks

  • JanGoodeve Cllr Jan Goodeve (@JanGoodeve) reported from Hertfordshire, England

    @traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.

  • GoonerKJP Kaz 💋 (@GoonerKJP) reported from Stevenage District, England

    @O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays

  • Mattoco Matt O'Connor (@Mattoco) reported from St Albans, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • lovepbx Pauline (@lovepbx) reported from Waltham Abbey, England

    @O2 I have been trying to talk someone ... please can someone get back to me! I need urgent help.

  • philter66 Phil Turner (@philter66) reported from Hatfield, England

    @O2 simply dreadful customer experience tonight -felt really let down

  • ShanWilson_ Shan Wilson (@ShanWilson_) reported from Hemel Hempstead, England

    @O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!

  • HilaryRWriter Hilary Robertson (@HilaryRWriter) reported from Hitchin, England

    @O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles

  • JoshBates Josh (@JoshBates) reported from London Colney, England

    @O2 Hi, can you please help me add Spend Cap to my Pay Monthly account? Don’t seem to be able to do this from web site which is a little frustrating to say the least x

  • MarkstanYoutube Mark Stanford (@MarkstanYoutube) reported from Luton, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • juliet_gough juliet gough (@juliet_gough) reported from Stevenage District, England

    @O2 I have an enquiry and can’t find an answer on the ‘My O2’ page. Please help. #CustomerService #o2

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LeoniieJordane Leonie💖 (@LeoniieJordane) reported

    @O2 Part of the promotion from getting the new Apple Watch, I had the email to say it’s dispatched then a card to say delivery was attempted. So I got it redelivered but it’s never left the depot and I can’t rearrange again?

  • martychupps Marty Hewitt (@martychupps) reported

    @O2 worst customer service going, try messaging their help department and just ignored even though they say it would be an hour wait max, 3 hours later still waiting!!!! so I currently have a phone I cant call or text with

  • manusboston Manus (@manusboston) reported

    @O2 your customer service is terrible. You have been fiddling around on a mast in SE14 for six months causing service disruption and no offer of reduced bills/compensation to keep customers happy #o2

  • SGTShotYou SGTShotYou 🌐 (@SGTShotYou) reported

    @O2 Absolute joke of a company, fast to reply in public but DM’s are far from it, waste of space. Instant regret, never use o2 people

  • rhianna_joseph Rhianna Joseph #PrayForDemi ❤️ (@rhianna_joseph) reported

    @O2 if an customer fails security on the phone Pay Monthly or Prepaid can your advisors still talk to them about the account?

  • LeoniieJordane Leonie💖 (@LeoniieJordane) reported

    @O2 I was expecting a delivery of headphones last week but I’ve never received them? Who can I contact to find out what’s going on?

  • Tyrall Dom Gallagher (@Tyrall) reported

    @O2 I was asked that (as I indicated in my follow-up reply). I followed that option, got through to a real person, who transferred me to the correct team. Who then hung up on me via a recorded message. Why advertise hours of support if you're not going to follow them?

  • Reisclef Richard (@Reisclef) reported

    @O2 My wife can't print her bill, and it says "The account number in the target address is invalid." When I try to contact help, I can't find an answer, and don't see a web chat option. Does that even exist anymore?

  • SarahMcNab1 Sarah McNab (@SarahMcNab1) reported

    @O2 hi, I have an airtime plan on my account I want to cancel - how do I do that please?

  • Jxsminred J A S (@Jxsminred) reported

    @O2 Hiya. Promised a call back yesterday which I didn’t get, trying to call again, keep going through the voice activated annoyance just to get ‘Bye’ and the phone put down. How do I speak to a human?