O2 outages and service status in Hertfordshire, England

Problems in the last 24 hours in Hertfordshire, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hertfordshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hertfordshire, England

The most recent O2 outage reports came from the following cities: St Albans, and Hemel Hempstead.

City	Problem Type	Report Time
St Albans	Internet	1 day ago
Hemel Hempstead	Internet	2 months ago
Stevenage	Phone	3 months ago
Stevenage	Total Blackout	3 months ago
Luton	Phone	3 months ago
Luton	Internet	3 months ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Hertfordshire, England

Latest outage, problems and issue reports in Hertfordshire and nearby locations:

• 
  Robert Frame (@hiaw61) reported 3 minutes ago from Hatfield, England

  @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

• 
  Daniel Appelquist (@torgo) reported 9 minutes ago from London Colney, England

  Do you know what? Mobile operators get a lot of scorn, but I have spoken to some really lovely @o2 customer service reps over the last few days who have been very helpful sorting out all my contract and SIM issues. So 👏.

• 
  Jason MacKenzie (@jasonmackenzie) reported 11 minutes ago from London Colney, England

  Is there a hashtag for awful customer service from @O2 and/or @DHLParcelUK ? Asking for a friend.

• 
  Craig Canfield (@Craigcanfield) reported 15 minutes ago from Welwyn Garden City, England

  @O2 contract finished.. put on a rolling month deal.. nothing will change they said... 2 days now with no phone signal.. "sim provisioned"! Customer svc say it'll work soon. Gggrrr

• 
  ㄥ乇乂丨乇 (@Atanvarne) reported 15 minutes ago from Broxbourne District, England

  @O2 That’s it. They thought that 7am was a decent time to call a customer, even without knowing that I work shifts and was working late last night. 9am I’d have considered acceptable. I wouldn’t have liked it but 9am is REASONABLE. 7am is absolutely NOT.

• 
  Ashley Leggett (@ashley_leggett) reported 21 minutes ago from London Colney, England

  @O2 full 4G signal in Chelsea and can’t even load a PDF attachment or Instagram post. Absolute shambles. Same over in white city. Same in London Bridge. Got better service last week 2000M up a mountain in Austria

• 
  Jonathan Flood (@WickhamofWare) reported 24 minutes ago from Stevenage District, England

  @O2 @tescomobile No mobile signal in Great Ashby, Stevenage all day!!

• 
  David Luxton (@davidluxton99) reported 26 minutes ago from London Colney, England

  Disappointing poor customer service from @dhlexpressuk who inform me of my parcel delivery at 10.40 this morning then send another message to inform me it will now be 6 days later! #DHL not fit for purpose as a #courier for @O2 as I will now cancel the order

• 
  juliet gough (@juliet_gough) reported 33 minutes ago from London Colney, England

  @O2 I tried. I think you guys list connection. The guru went to check and never came back!!! 🙈😩 @o2 #o2guru

• 
  Lord Shaun O’Brien (@lordshaun_) reported 34 minutes ago from St Albans, England

  @O2 customer services truly are as much use as an ashtray on a motorbike.

• 
  Shan Wilson (@ShanWilson_) reported 36 minutes ago from Hemel Hempstead, England

  @O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!

• 
  Kaz 💋 (@GoonerKJP) reported 39 minutes ago from Stevenage District, England

  @O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays

• 
  Jonathan Morris 📱📸 (@jmcomms) reported 39 minutes ago from London Colney, England

  @VModifiedMind @benwood @EE @VodafoneUK @ThreeUK @O2 Albeit using half rate codec for voice. Sounded pretty awful.

• 
  Gary Webb (@garywebbTHFC) reported 43 minutes ago from St. Stephen, England

  1/2 BEWARE everyone considering switching to @O2 They offer to port your existing number from your previous provider, which is really important to many, but FAIL miserably, when you call customer services multiple times, they promise a 4 hour resolution, this never happens..cont

• 
  Calvin Laurenson (@CalvinLaurenson) reported 47 minutes ago from London Colney, England

  @O2 is your London 4g network having issues? I have multiple o2 devices that aren't connecting

• 
  Matt O'Connor (@Mattoco) reported 52 minutes ago from St Albans, England

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Dan (@isthatdan) reported 59 minutes ago from Stevenage District, England

  @O2 are gonna have to either offer me an amazing deal or sort out this horrendous signal issue. How can I not load a twitter video when I have a full 4 bars of 4G signal

• 
  #HellomynameisPaul (@PaulWRamsay) reported 60 minutes ago from London Colney, England

  Really bad service from @O2, having calls from a shop to pressure into upgrades, no really clarity when calling 202 to ask what’s going on-I think I need a new network!

• 
  Robert Frame (@hiaw61) reported 1 hour ago from Hatfield, England

  @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

• 
  Sharon Stephenson (@shazzstevo) reported 1 hour ago from Enfield Lock, England

  @O2 My calls keeps dropping. This has been happening for several days now. This is really poor service. This is in the Enfield area

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Dod (@ChrisDod1) reported 9 minutes ago

  @O2 I paid £10 to top up PAYG mobile at shop/Post Office. Code entered an hour later didn't work. Contacted O2 "help" line. Told voucher had been redeemed but not credited to me and to get refund from shop/Post Office. They said take problem to O2. No refund. Another PO scandal?

• 
  Tom Allen (@timalongtom) reported 9 minutes ago

  @O2 I need a manager from your advanced team to help recover a quarantined phone number. A phone agent put an order through on a dead SIM card by mistake and it is stuck. Your DMs are currently blocked and my messages are failing to send. Please send me a private DM link.

• 
  RichardAngell (@Groundhopperno1) reported 10 minutes ago

  @O2 hi O2 can you help me with an issue on my account? 3 lines customer for over 20 years and I’m struggling to get the loyalty discount and also the local 5g mast has been out of action since December and I’ve been paying for an airtime contract that hasn’t given me a service

• 
  Peter Ingram (@Pding77) reported 10 minutes ago

  Chatted with @O2 as my international dialling bolt on was cancelled when my contract ended and I didn’t realise. Finally got onto a supervisor who said pay or we will face service disruption, I told them I would pay but wasn’t happy, they reissued the threat and hung up.

• 
  ᗪᗩᐯE (@Jaxstad) reported 12 minutes ago

  @O2 has the worse customer service…. Ever! Automated service is toilet.

• 
  Gerry D (@gdennigan) reported 15 minutes ago

  @TomTugendhat @O2 @EE You’ve obviously never tried to work on the TGV from Paris to Nancy or the Deutsche-Bahn equivalent from Paris to Frankfurt?

• 
  John Kirby (@csljohnkirby) reported 16 minutes ago

  @O2 are the worst communication in Europe without question, every month I waste hours on the phone to them, and they LIE

• 
  𝒂𝒏𝒏 𝒎 (@a_n_n__m) reported 16 minutes ago

  @TomTugendhat @O2 @EE Canterbury has dreadful mobile network coverage too. Wherever else I go in the world, it’s not a problem.

• 
  Ryan O'Donnell (@iamryanodonnell) reported 16 minutes ago

  @O2 Thank you but I’ve pretty much done all of this. The network needs serious investment to manage the amount of people connected, and to ensure data is reliable and stable.

• 
  Steven Lynn (@StevenL24817437) reported 20 minutes ago

  @O2 Formal complaint - Business account . All 3 numbers failed simultaneously - no data, calls or texts. Left stranded, couldn't get an Uber or check bank accounts. Now you've tried to take £394.14 when my usual bill is £116 and spend caps are in place. Your complaints form is also broken. Disgraceful service. #O2