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O2 Outage Report in Stevenage District, Hertfordshire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Stevenage District, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stevenage District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Stevenage District, England

The most recent O2 outage reports came from the following cities: Hemel Hempstead, Luton, Hatfield, St Albans, and Stevenage.

CityProblem TypeReport Time
Hemel Hempstead Internet 6 days ago
Luton Phone 8 days ago
Hemel Hempstead Internet 30 days ago
Hatfield Wi-fi 1 month ago
St Albans Wi-fi 1 month ago
Luton Phone 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Stevenage District, England

Latest outage, problems and issue reports in Stevenage District and nearby locations:

  • mrjc90
    Josh (@mrjc90) reported from Hitchin, England

    @O2 not sure when your call centre in Cape Town opened but it’s been extremely painful trying to solve a simple issue..I might of been unlucky but think staff could do with some further training

  • CraigFamilyBlog
    Hayley & Gavin (@CraigFamilyBlog) reported from St Albans, England

    Gav and I have had no mobile phone service for 3 days, but I have no service to call @virginmedia to let them know! It happens far too regularly. Just spent the morning searching for a new deal. @O2 looks like the best so far!

  • Craigcanfield
    Craig Canfield (@Craigcanfield) reported from Welwyn Garden City, England

    @O2 contract finished.. put on a rolling month deal.. nothing will change they said... 2 days now with no phone signal.. "sim provisioned"! Customer svc say it'll work soon. Gggrrr

  • lornahamblin3
    Lorna Hamblin (@lornahamblin3) reported from Royston, England

    Nice tweet @O2 though please ensure my mother's number transfer issue is rectified and I will believe your sincerity...! Delivery late and phone number transfer not yet successful so not impressed so far..perhaps if you can take calls from relatives it would help vulnerable more.

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

  • isthatdan
    Dan (@isthatdan) reported from Stevenage District, England

    @O2 are gonna have to either offer me an amazing deal or sort out this horrendous signal issue. How can I not load a twitter video when I have a full 4 bars of 4G signal

  • sarahcoysgabb
    sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

  • Kami2k10
    Kamiioo (@Kami2k10) reported from Luton, England

    @BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

  • pilgrimbeart
    Pilgrim Beart (@pilgrimbeart) reported from Royston, England

    Seems @O2 are preparing for 5G by making 4G unusable - several places like this with great signal (5 bars, 4G+) but zero bandwidth

  • WickhamofWare
    Jonathan Flood (@WickhamofWare) reported from Stevenage District, England

    @O2 @tescomobile No mobile signal in Great Ashby, Stevenage all day!!

  • bks67
    bridget sparks (@bks67) reported from Hertfordshire, England

    @O2 I do have the app, I think I will phone the customer service team and ask them,

  • Steve_Edwards77
    Steve Edwards (@Steve_Edwards77) reported from Hertfordshire, England

    @westspice @O2 Awful service for me today!

  • Elissa524
    Elissa Da Costa (@Elissa524) reported from St Albans, England

    @O2 Not sure what happened but all ok now thanks. Very good service to get me reconnected quickly

  • sarahcoysgabb
    sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 trying to upgrade on app and main website but when I choose it crashes can anyone help

  • AEgbuonu
    ARIBBUZZ (@AEgbuonu) reported from Welwyn Garden City, England

    @O2 sort your cancellation team and phone problem out. #poorcustomerservice

  • jodyrandall
    Jody Randall Esq. (@jodyrandall) reported from Broxbourne District, England

    @O2 why is your 4G so bloody awful at Liverpool Street Station

  • hiaw61
    Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GurdasTheGreat
    Gurdas Singh Sually (@GurdasTheGreat) reported

    @KristianeClear @O2 Yup exactly the same happens to me. O2 have been promising to call me back for the last 6 weeks but don't do it then hang up on me when I'm explaining my issue. I feel for you because I'm equally frustrated!

  • evangelistnicky
    Nicky (@evangelistnicky) reported

    @O2 I've been on your live chat now for nearly an hour. In that time I've been connected to 6 people but no one has got further forward with my query than re reading my original texts. So frustrating. How can I access help?

  • YixingLights_
    𝙆𝘽𝙁𝙓𝙄𝙉𝙂 | ᴷᴴᴬᴸᴱᴰ 🗡 вαмвι (@YixingLights_) reported

    @O2 can you please answer me? I am asking what are you waiting for? Just offer wifi call, 4G calling for pay as you go, customers, we literally working from home we do not have proper signal!! Just, please do offer it asap! Vodafone did offer it too!

  • vaudindavid
    David Vaudin (@vaudindavid) reported

    sorry for the poor automated helpline @O2 and the fact that your human agents, once I finally did get through, couldn't find my contract details when I asked about the term dates. I asked customer services to find this information offline and email me.

  • KristianeClear
    Kristiane Clear (@KristianeClear) reported

    @O2 I did that and it didn’t take me to a queue. Said 15 minute hold then it put the phone down. You’re costing me my job here. You’re useless.

  • PacquetteDonna
    Donna Pacquette (@PacquetteDonna) reported

    hey @O2 WHATS GOING ON WITH YOUR CUSTOMER SERVICE??CANT EVEN GET MY PHONE SORTED BUT YOU WANT ME TO KEEP ON PAYING FOR A DEVICE I CANNOT USE!!! CANT EVEN SPEAK TO THE ONLINE GURU😡😡.

  • Samiieface
    Samantha G (@Samiieface) reported

    @O2 trying to access O2 WiFi as I've run out of data, but having issues. Can someone help me please

  • _craigy190
    Craig ♌ (@_craigy190) reported

    @O2 have you been massively hacked? 202 do nothing, answer then hang up. I'm getting emails and calls, WhatsApp messages about a new order (which is a 40% discount pack) coming apparently on Thursday?! What's going on??

  • Natasha69131186
    Natasha Ross (@Natasha69131186) reported

    @O2 I have just joined 02 from Giffgaff. I am trying to move my number to 02 and it says the site is down. I have tried to ring and I am not able to speak to any one. How do I go about changing my number? Can you please help as this is not a good start to my contract

  • jackyp_95
    Jack 🇬🇧 (@jackyp_95) reported

    Beyond a ******* joke at this point @O2 when I have to turn airplane mode on and off several times just to send a ******* iMessage despite having full signal & 4G. Can anyone recommend a different carrier? I’ve had nothing but **** service from O2 for about 6 years now.