O2

O2 Outage Report in Stevenage District, Hertfordshire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Stevenage District, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Stevenage District, Hertfordshire, England 01/02/2026 13:15

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (32%)

    Internet (32%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stevenage District, Hertfordshire, England

The most recent O2 outage reports came from the following cities: St Albans, Hemel Hempstead, Welwyn Garden City and Hertford.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Albans Phone
United KingdomHemel Hempstead Phone
United KingdomWelwyn Garden City E-mail
United KingdomSt Albans Phone
United KingdomHertford Phone
United KingdomHemel Hempstead Internet

Community Discussion

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O2 Issues Reports Near Stevenage District, England

Latest outage, problems and issue reports in Stevenage District and nearby locations:

  • ShanWilson_ Shan Wilson (@ShanWilson_) reported from Hemel Hempstead, England

    @O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!

  • HilaryRWriter Hilary Robertson (@HilaryRWriter) reported from Hitchin, England

    @O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles

  • johndpmc none of your business (@johndpmc) reported from Luton, England

    @O2 words fail me with how shockingly bad you are Your service is appalling, doing a sim swap on my behalf without telling me or having the new sim in my possession!So now no phone or contact to anyone unless in WiFi, wanna hope I have no accidents when I’m outside!! #theworst

  • juliet_gough juliet gough (@juliet_gough) reported from Stevenage District, England

    @O2 I have an enquiry and can’t find an answer on the ‘My O2’ page. Please help. #CustomerService #o2

  • MarkstanYoutube Mark Stanford (@MarkstanYoutube) reported from Luton, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

  • lornahamblin3 Lorna Hamblin (@lornahamblin3) reported from Royston, England

    Nice tweet @O2 though please ensure my mother's number transfer issue is rectified and I will believe your sincerity...! Delivery late and phone number transfer not yet successful so not impressed so far..perhaps if you can take calls from relatives it would help vulnerable more.

  • behu91 Ben (@behu91) reported from Hemel Hempstead, England

    @O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.

  • philter66 Phil Turner (@philter66) reported from Hatfield, England

    @O2 simply dreadful customer experience tonight -felt really let down

  • Mattoco Matt O'Connor (@Mattoco) reported from St Albans, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • sarahcoysgabb sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

  • Atanvarne ㄥ乇乂丨乇 (@Atanvarne) reported from Broxbourne District, England

    @O2 That’s it. They thought that 7am was a decent time to call a customer, even without knowing that I work shifts and was working late last night. 9am I’d have considered acceptable. I wouldn’t have liked it but 9am is REASONABLE. 7am is absolutely NOT.

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

  • lordshaun_ Lord Shaun O’Brien (@lordshaun_) reported from St Albans, England

    @O2 customer services truly are as much use as an ashtray on a motorbike.

  • JanGoodeve Cllr Jan Goodeve (@JanGoodeve) reported from Hertfordshire, England

    @traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.

  • a1_nos A1NOS (@a1_nos) reported from Hemel Hempstead, England

    Hey @O2 showing again why you really are market leaders in Customer Service. Big shout out to Lauren. 👌👌👌

  • cove123 mark nicolson (@cove123) reported from Welwyn Garden City, England

    @O2 opened app to use bacon sandwich offer local greggs not open yet for some reason @GreggsOfficial Wgc poor

  • GoonerKJP Kaz 💋 (@GoonerKJP) reported from Stevenage District, England

    @O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • madtomt Tom (@madtomt) reported

    @O2 My daughter is having an issue with signal. Her phone isn't working at home or when she has traveled around London and Wales. Can you help, we're unable to get through to support. Thanks

  • Inquis_chap Laurie (@Inquis_chap) reported

    Phoned virgin mobile to upgrade my, and my kids, contracts & they said they'd merged with @O2 and new contract had to be with O2. Only 2 of 3 numbers set up. Now nearly 2 hrs into being bounced around depts and still not sorted. The worst customer experience I've ever had

  • TheCSIgirls L & M 🌱✨🗺️ (@TheCSIgirls) reported

    Since I signed up for my phone contract with @O2 it's gone up £10 a month, absolute joke! I'd have never signed up for this ****** contract if I'd known, can't believe they can get away with it and my signal isn't even good?! Like why would I pay £47 a month for that?!

  • rmanzoni1 Robert Manzoni (@rmanzoni1) reported

    @jodielouiseart @O2 Totally agreed they d soon have you up if you failed too pay so it should work both ways they are failing to give the service I’m paying for so are in breach of terms and conditions. I’m supposed to get 5G and get 4 or even 3G rip off

  • BlakeIn0910 Blake (@BlakeIn0910) reported

    @O2 hi I believe I have been scammed by giving someone my phone number where they brought many things and it has gone to my phone bill. I’m unsure on what to do and am scared of what they have done, please help me

  • elhadescanchero Hades (@elhadescanchero) reported

    @O2 You are a shame!, your customer service over the phone is THE WORST! Calling 4 times wasting 1 hour and a half and get hang up by the operator, not even calling back! I definitely switching mobile provider! After this!

  • ItssChar_ char. 🤟🏼 (@ItssChar_) reported

    @O2 I’m so done with you guys! My contract went up in the summer & now YET AGAIN. 🤬 Why am I paying £60 for a crap service both 5G & customer service! 😡 I want to end my contract, I can’t afford it as it is. Joke of con artist company!

  • Leginnamenots Nigel Stoneman 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇪🇺🇪🇸🇮🇨 (@Leginnamenots) reported

    @O2 #O2 #O2Priority an hour and 20 minutes of hold music (crap hold music) waiting for the representative to find out how I can make a complaint.....hasn't even check if I'm still on the line.....I'll keep holding.....

  • IVP_SUCKS OSRS bhaskar (@IVP_SUCKS) reported

    so @O2 how bad is your customer service?

  • KinnieZ22 kinnie winnie (@KinnieZ22) reported

    @O2 how can you put prices up by 14% yet you can’t get a signal with o2. It’s been terrible for months!!!