O2 Outage Report in Stevenage District, Hertfordshire, England

Problems in the last 24 hours in Stevenage District, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stevenage District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (22%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Stevenage District, England

The most recent O2 outage reports came from the following cities: Hemel Hempstead, Luton, Hatfield, St Albans, and Stevenage.

City	Problem Type	Report Time
Hemel Hempstead	Internet	10 days ago
Luton	Phone	11 days ago
Hemel Hempstead	Internet	1 month ago
Hatfield	Wi-fi	1 month ago
St Albans	Wi-fi	1 month ago
Luton	Phone	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Stevenage District, England

Latest outage, problems and issue reports in Stevenage District and nearby locations:

• 
  ARIBBUZZ (@AEgbuonu) reported 1 minute ago from Welwyn Garden City, England

  @O2 sort your cancellation team and phone problem out. #poorcustomerservice

• 
  Hilary Robertson (@HilaryRWriter) reported 3 minutes ago from Hitchin, England

  @O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles

• 
  sarah gabb (@sarahcoysgabb) reported 3 minutes ago from Broxbourne District, England

  @O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

• 
  sarah gabb (@sarahcoysgabb) reported 4 minutes ago from Broxbourne District, England

  @O2 trying to upgrade on app and main website but when I choose it crashes can anyone help

• 
  juliet gough (@juliet_gough) reported 5 minutes ago from Stevenage District, England

  @O2 I have an enquiry and can’t find an answer on the ‘My O2’ page. Please help. #CustomerService #o2

• 
  Lord Shaun O’Brien (@lordshaun_) reported 7 minutes ago from St Albans, England

  @O2 customer services truly are as much use as an ashtray on a motorbike.

• 
  Ben (@behu91) reported 16 minutes ago from Hemel Hempstead, England

  @O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.

• 
  Robert Frame (@hiaw61) reported 20 minutes ago from Hatfield, England

  @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

• 
  Robert Frame (@hiaw61) reported 26 minutes ago from Hatfield, England

  @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

• 
  Robert Frame (@hiaw61) reported 37 minutes ago from Hatfield, England

  @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

• 
  Robert Frame (@hiaw61) reported 42 minutes ago from Hatfield, England

  @O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

• 
  Lorna Hamblin (@lornahamblin3) reported 43 minutes ago from Royston, England

  Nice tweet @O2 though please ensure my mother's number transfer issue is rectified and I will believe your sincerity...! Delivery late and phone number transfer not yet successful so not impressed so far..perhaps if you can take calls from relatives it would help vulnerable more.

• 
  A1NOS (@a1_nos) reported 43 minutes ago from Hemel Hempstead, England

  Hey @O2 showing again why you really are market leaders in Customer Service. Big shout out to Lauren. 👌👌👌

• 
  none of your business (@johndpmc) reported 44 minutes ago from Luton, England

  @O2 words fail me with how shockingly bad you are Your service is appalling, doing a sim swap on my behalf without telling me or having the new sim in my possession!So now no phone or contact to anyone unless in WiFi, wanna hope I have no accidents when I’m outside!! #theworst

• 
  Cllr Jan Goodeve (@JanGoodeve) reported 45 minutes ago from Hertfordshire, England

  @traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.

• 
  Mark Stanford (@MarkstanYoutube) reported 51 minutes ago from Luton, England

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Matt O'Connor (@Mattoco) reported 53 minutes ago from St Albans, England

  This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

• 
  Kaz 💋 (@GoonerKJP) reported 55 minutes ago from Stevenage District, England

  @O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays

• 
  Shan Wilson (@ShanWilson_) reported 55 minutes ago from Hemel Hempstead, England

  @O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!

• 
  Phil Turner (@philter66) reported 56 minutes ago from Hatfield, England

  @O2 simply dreadful customer experience tonight -felt really let down

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mrs C (@WylieAnge) reported 7 minutes ago

  @Extinguisherman @O2 So their response 🤔 We can see that network in your area is extremely busy at the moment. This means it may have an impact on data making it slower. Can you try you manually turning on 3G via your settings to see if this may help? Please use Wifi calling if and where you can

• 
  Rosa (@r_you_rosa) reported 11 minutes ago

  16/08. I ring customer service. Guess what @O2? No one's escalated my ticket! And this time they tell me I have to wait another 3 to 5 working days for this to be resolved. YOU CANNOT MAKE THIS **** UP

• 
  J D (@atomicape99) reported 11 minutes ago

  @Extinguisherman @O2 I have just sent it again slightly edited with the tags you sent. I live in a major city centre (literally yards from a 5G mast not sure if its O2) I hardly ever get 5G and when I get 4G it's shockingly slow. Don't get me started on the phone signal.

• 
  AC (@Furbz_85) reported 14 minutes ago

  Hey @O2 and @AppleMusic trying to use the O2 Priority offer for free Apple Music. As a returning subscriber it tells me I'll get 2 months free but when I go in to the app using the se apple details it tries to charge me £9.99 straight away. Any help appreciated #o2 #applemusic

• 
  J D (@atomicape99) reported 15 minutes ago

  @Extinguisherman @O2 The thing is they're not the cheapest option on the market so you expect a premium level of service

• 
  Karen Wisdom (@karenwisdom) reported 15 minutes ago

  @O2 She received no ‘welcome’ message nor call charges comms, and turned her data roaming off. So baffled as to how one text could cost £42, your customer service are declining to waive this charge. Not impressed.

• 
  Dale Watts (@Extinguisherman) reported 16 minutes ago

  @atomicape99 @O2 The network is inadequate and fails to perform as it should.I’m my opinion it’s congested, but they use terms like ‘busy’. Masts in some areas like mine are dead at peak times. Retweet complaint using BBCWatchdog, WhichUk and ofcom tags.

• 
  Dale Watts (@Extinguisherman) reported 16 minutes ago

  @atomicape99 @O2 The t&c’s state they don’t guarantee a connect all the time, be nice most of the time though!! Using my location, service page says good 2,3,4G, but status page says masts get busy (better term than congested). So how do u deliver a good service on congested mast?

• 
  Rosa (@r_you_rosa) reported 18 minutes ago

  They suggest I use Wifi Calling. I try to set it up. They want to send me a verification code via text. They also make a few other suggestions where I need network connection to set up. Thanks @O2 for your brilliant ideas. /s

• 
  Dale Watts (@Extinguisherman) reported 20 minutes ago

  @beth__mason @O2 They will only dirt it out if we do something, retweet your complaint using BBCWatchdog, WhichUk and ofcom tags. Let’s get this network fixed or let out of contracts