O2

O2 Outage Report in Stevenage District, Hertfordshire, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Stevenage District, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Stevenage District, Hertfordshire, England 07/27/2025 08:20

July 27: Problems at O2

O2 is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stevenage District, Hertfordshire, England

The most recent O2 outage reports came from the following cities: Luton, Stevenage, St Albans, Royston, Hitchin and Hertford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLuton Phone
United KingdomStevenage Phone
United KingdomStevenage Phone
United KingdomSt Albans Phone
United KingdomSt Albans Phone
United KingdomLuton Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Stevenage District, England

Latest outage, problems and issue reports in Stevenage District and nearby locations:

  • cove123 mark nicolson (@cove123) reported from Welwyn Garden City, England

    @O2 opened app to use bacon sandwich offer local greggs not open yet for some reason @GreggsOfficial Wgc poor

  • Atanvarne ㄥ乇乂丨乇 (@Atanvarne) reported from Broxbourne District, England

    @O2 That’s it. They thought that 7am was a decent time to call a customer, even without knowing that I work shifts and was working late last night. 9am I’d have considered acceptable. I wouldn’t have liked it but 9am is REASONABLE. 7am is absolutely NOT.

  • a1_nos A1NOS (@a1_nos) reported from Hemel Hempstead, England

    Hey @O2 showing again why you really are market leaders in Customer Service. Big shout out to Lauren. 👌👌👌

  • johndpmc none of your business (@johndpmc) reported from Luton, England

    @O2 words fail me with how shockingly bad you are Your service is appalling, doing a sim swap on my behalf without telling me or having the new sim in my possession!So now no phone or contact to anyone unless in WiFi, wanna hope I have no accidents when I’m outside!! #theworst

  • MarkstanYoutube Mark Stanford (@MarkstanYoutube) reported from Luton, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • Mattoco Matt O'Connor (@Mattoco) reported from St Albans, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • lordshaun_ Lord Shaun O’Brien (@lordshaun_) reported from St Albans, England

    @O2 customer services truly are as much use as an ashtray on a motorbike.

  • ShanWilson_ Shan Wilson (@ShanWilson_) reported from Hemel Hempstead, England

    @O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!

  • philter66 Phil Turner (@philter66) reported from Hatfield, England

    @O2 simply dreadful customer experience tonight -felt really let down

  • HilaryRWriter Hilary Robertson (@HilaryRWriter) reported from Hitchin, England

    @O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles

  • JanGoodeve Cllr Jan Goodeve (@JanGoodeve) reported from Hertfordshire, England

    @traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.

  • behu91 Ben (@behu91) reported from Hemel Hempstead, England

    @O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.

  • GoonerKJP Kaz 💋 (@GoonerKJP) reported from Stevenage District, England

    @O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays

  • juliet_gough juliet gough (@juliet_gough) reported from Stevenage District, England

    @O2 I have an enquiry and can’t find an answer on the ‘My O2’ page. Please help. #CustomerService #o2

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

  • lornahamblin3 Lorna Hamblin (@lornahamblin3) reported from Royston, England

    Nice tweet @O2 though please ensure my mother's number transfer issue is rectified and I will believe your sincerity...! Delivery late and phone number transfer not yet successful so not impressed so far..perhaps if you can take calls from relatives it would help vulnerable more.

  • sarahcoysgabb sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Iccle_Princess Vger Ann Goldby (@Iccle_Princess) reported

    @O2 i hope you can help me my mum is on O2 shes just switched from Android to iPhone & we are having problems with iMessage & FaceTime they wont activate we have followed every step from Apple Support but its still not working does she need to get yourselves to switch it?

  • RoadieRichB Rich B (@RoadieRichB) reported

    @O2 any support available? @virginmedia have completely locked me out of everything because of your merge and I really need to speak to someone at o2

  • step_hen111 Stephen (@step_hen111) reported

    @O2 I can't link my O2 account to the new VMO2 ID. I get a message saying "Sorry, we couldn't link your account due to an error". I called but they didn't understand. I can't access my online account. Can someone help?

  • so_akin Oğuzhan (@so_akin) reported

    @pascall21 @O2 Every year, worst service award goes to @O2

  • so_akin Oğuzhan (@so_akin) reported

    Heyy @O2 — I haven’t been able to use mobile internet, make calls, or send texts for 3 days. Are you planning to do something about this? I can’t see any explanation about the problem, maybe you don’t know but we have a big problem.

  • Quantum_android Rob (@Quantum_android) reported

    @O2 So, I'm trying to sign in to my o2 account to pay a bill for a product. Can't do that unless I sign up for ANOTHER account with VMO2. Can't sign up for VMO2 as I do not have an o2 phone number. Also can't link my virgin account as I don't have the account number.

  • ndrewskinner Andrew Skinner (@ndrewskinner) reported

    @virginmedia @O2 @DisneyPlus what a shambles. Can’t access O2 app to manage my Disney acct, VM no idea why, O2 say app is down as last week’s update to merge it with VM has gone wrong, so wait till it’s fixed. O2 can’t help either as their access is also down #itsm #customercomms

  • AlunOwen6 Alun Owen - (@AlunOwen6) reported

    @O2 your mobile service across the country is at best, patchy. Shocking considering how much you charge monthly customers

  • VenningBellasis Venning Bellasis (@VenningBellasis) reported

    @O2 I am not able to receive any text messages from anyone on the EE network. This is the second time it's happened. Is there anything you can do?

  • BlackburnJulian Julian Blackburn (@BlackburnJulian) reported

    @O2 what on earth have you done to your App. Absolutely useless since you are now virgin O2. Never had issues accessing the app but now being asked to verify my email address and can then not get in with the verification. Awful!!!! Ditch Virgin and go back to what you had!!!