O2

O2 Outage Report in Stevenage District, Hertfordshire, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Stevenage District, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Stevenage District, Hertfordshire, England 09/16/2025 06:25

September 16: Problems at O2

O2 is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stevenage District, Hertfordshire, England

The most recent O2 outage reports came from the following cities: Luton, Stevenage and St Albans.

Loading map, please wait...
City Problem Type Report Time
United KingdomLuton Internet
United KingdomLuton Phone
United KingdomStevenage Phone
United KingdomStevenage Phone
United KingdomSt Albans Phone
United KingdomSt Albans Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Stevenage District, England

Latest outage, problems and issue reports in Stevenage District and nearby locations:

  • pilgrimbeart Pilgrim Beart (@pilgrimbeart) reported from Royston, England

    Seems @O2 are preparing for 5G by making 4G unusable - several places like this with great signal (5 bars, 4G+) but zero bandwidth

  • jodyrandall Jody Randall Esq. (@jodyrandall) reported from Broxbourne District, England

    @O2 why is your 4G so bloody awful at Liverpool Street Station

  • sarahcoysgabb sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 trying to upgrade on app and main website but when I choose it crashes can anyone help

  • WickhamofWare Jonathan Flood (@WickhamofWare) reported from Stevenage District, England

    @O2 @tescomobile No mobile signal in Great Ashby, Stevenage all day!!

  • HilaryRWriter Hilary Robertson (@HilaryRWriter) reported from Hitchin, England

    @O2 Yes. I’m trying to cancel my mobile broadband and cannot do it on myO2. The ‘help’ keeps sending me round in circles

  • mrjc90 Josh (@mrjc90) reported from Hitchin, England

    @O2 not sure when your call centre in Cape Town opened but it’s been extremely painful trying to solve a simple issue..I might of been unlucky but think staff could do with some further training

  • philter66 Phil Turner (@philter66) reported from Hatfield, England

    @O2 simply dreadful customer experience tonight -felt really let down

  • sarahcoysgabb sarah gabb (@sarahcoysgabb) reported from Broxbourne District, England

    @O2 Is incoming calls down as I have had so many missed calls from people who have had to call on landline not good for business

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 Still no response from O2 Customer Services. Please do not buy any products from this company

  • AEgbuonu ARIBBUZZ (@AEgbuonu) reported from Welwyn Garden City, England

    @O2 sort your cancellation team and phone problem out. #poorcustomerservice

  • juliet_gough juliet gough (@juliet_gough) reported from Stevenage District, England

    @O2 I have an enquiry and can’t find an answer on the ‘My O2’ page. Please help. #CustomerService #o2

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 just to say that I have received a replacement phone which is a positive, however I hope they take this example of my frustration with their Customer Service in to consideration and keep their valued customer updated

  • Kami2k10 Kamiioo (@Kami2k10) reported from Luton, England

    @BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen

  • ShanWilson_ Shan Wilson (@ShanWilson_) reported from Hemel Hempstead, England

    @O2 @mtsavor I cannot call 202 or any other number that is supposed to be “o2” as I don’t know who I’m talking to. I’ve been hung up on twice when I’m explaining what’s happened. I need to cancel the iPhone contract or change the address with an actual o2 staff member!

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @O2 absolutely APPALLING CUSTOMER SERVICE from O2 and would never recommend them to anyone. Unable to contact them and their phones just cut off and and unable to track anything on their website as again does not work. I will continue to post until they actually respond or call

  • GoonerKJP Kaz 💋 (@GoonerKJP) reported from Stevenage District, England

    @O2 when I upgrade with a different network next week do I cancel my direct debit with you? Or do you do it ? @Barclays

  • JanGoodeve Cllr Jan Goodeve (@JanGoodeve) reported from Hertfordshire, England

    @traceylsteve @O2 @GreggsOfficial I had the same issue in the #Hertford store, the app just said to try again later so ended up paying.

  • lornahamblin3 Lorna Hamblin (@lornahamblin3) reported from Royston, England

    Nice tweet @O2 though please ensure my mother's number transfer issue is rectified and I will believe your sincerity...! Delivery late and phone number transfer not yet successful so not impressed so far..perhaps if you can take calls from relatives it would help vulnerable more.

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @o2 can’t you tell me why your customer service is so appalling called twice after I was given this number 034480490202 answer the questions and then Bye thanks for calling

  • behu91 Ben (@behu91) reported from Hemel Hempstead, England

    @O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Notrucksgiven80 CPG-80 (@Notrucksgiven80) reported

    @O2 why does it seem your mobile signal is getting worse and worse over last couple of weeks never used to have much issue but now it’s awful

  • spireite_shane Shane Turner (@spireite_shane) reported

    @O2 can you provide an update on network problems in S33 - there is an issue notwithstanding what you website says!

  • bethsoanes19 Beth Soanes (@bethsoanes19) reported

    @virginmedia @O2 Except it's been IMPOSSIBLE for me to take advantage of this because my name is down as Beth in one place and Bethany in the other and I apparently am an IMPOSTER and not who I say I am. Absolute nonsense, so fed up of your atrocious customer service as well.

  • StaceyBurbidge Stacey Walker (@StaceyBurbidge) reported

    Why is @O2 so God damn useless and don't even do what you've requested numerous of times, like changing my name on my account since last year 🥴 Can't wait for the plan to end so I can DITCH this network company for good!! Don't even get me started on signal etc 😤

  • playpet1 playpet (@playpet1) reported

    @Arkhaminmate007 @virginmedia @O2 Brian I have been with Virgin for years, their service is just **** these incompetent liars told me they’d sort out my slow internet, which 3 times this week has stopped working, their answer, unplug my router, thats all these half witts know to say, the service is over sold!

  • Samanthafgiles Samantha Giles (@Samanthafgiles) reported

    @O2 WARNING, Only be a O2 customer if you want no service, **** customer service who laugh on the phone, hang up on you and break their promise. 10 months no service! 10 days no manager callback. 5 advisors hung up because they can’t help me and their managers can’t be bothered.

  • LilHay Hayley Laura (@LilHay) reported

    @O2 is there an issue with network , our mobile phones keep cutting out after about ten mins on phone?

  • gordonsilvestro Gordon Silvestro (@gordonsilvestro) reported

    @O2 it is great that my data allowance is boosted with also being a @virginmedia customer, shame I can’t share it with family, even my teenager would struggle to use 180gb of data a month

  • NellumNai NellumNai (@NellumNai) reported

    @O2 trying to do sim swap. Won't send the text off the number we want to transfer, and can't login online. Is it too late to cancel and go to EE?

  • juliejuliejul15 julie_julie_julie (@juliejuliejul15) reported

    @GreggsOfficial redeemed my @O2 code for free pizza but was told there was an 8 minute wait. Don’t have 8 mins to hang about and code now wasted 🥺