O2 Outage Report in Royal Kensington and Chelsea, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Royal Kensington and Chelsea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (40%)
- Internet (32%)
- Total Blackout (21%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Royal Kensington and Chelsea, England
The most recent O2 outage reports came from the following cities: City of London, Kingston upon Thames, London, Hammersmith, Enfield Town, Newham, Wembley, Wandsworth, Greenford, Paddington, Wealdstone, Croydon, Hackney, Barnet, and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Phone | 10 hours ago |
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Kingston upon Thames
|
Wi-fi | 2 days ago |
|
City of London
|
Internet | 3 days ago |
|
London
|
Wi-fi | 4 days ago |
|
London
|
Phone | 4 days ago |
|
Hammersmith
|
Internet | 4 days ago |
Community Discussion
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O2 Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
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Jody Randall Esq. (@jodyrandall) reported from Walthamstow, England@O2 Please don’t tell me this mast is still not fixed. Again sat at Liverpool Streets Station with full service and 4G and nothing happening on phone full stop. Time to accept that coverage here is not good enough.
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🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, England@O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down
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Daphne & Jake (@madamdaphne) reported from Camberwell, EnglandHello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network
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logan (@loganwicke) reported from Lambeth, England@O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..
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James Miller (@jameskibwe) reported from Stratford, England@O2 Two weeks at least. Slow speed, but worse, the connection dropped today too, even though I was still on the O2 network, but service stopped momentarily anyway and this threw a spanned into the works at a delicate moment online.
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mark cording (@sparkloaf26) reported from Barnet, England@O2 when are u gonna fix the blooming mast in edgware it's been days without signal
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Tommy Pickles (@DJTommyPickles) reported from Camberwell, England@O2 literally the worst customer service from a mobile phone company ever, truly a disgrace, avoid if you can!
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Colin Shaw (@ColinShaw_CX) reported from London, EnglandUnbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
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steve the taxi (@stephenhdg) reported from Ilford, England@lennythepen @O2 I just changed from EE to 02 worse thing I ever did there network and coverage are rubbish cant hold a conversation on the phone with out it dropping out
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Lyndall (@LyndallAnn) reported from Ealing, EnglandOne thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.
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Raru (@raru1980) reported from Poplar, EnglandGood morning @O2. When you about to fix below: “Sorry a phone mast in this area isn't working This means your service might come and go until we fix it.” in E14 5LB In Canary Wharf. Just to mention that network problems (data) have been around for several weeks.
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Fr Chris Phillips (@phillipsc) reported from Camden Town, England@O2 Hello - issue was that china cup was denied. We had to drink from a paper one even though we didn’t take away. This at the More London Riverside branch.
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Owura kwame (@Y_Dollars) reported from East Ham, EnglandI can't make or receive calls for the past one hour @O2 try and fix this asap!!!
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Tom Quinn® (@TomTheProducer1) reported from City of London, England@FelicityHannah @O2 network capacity will quickly become the story of WFH and could spark the revolution
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Dré (@daktadre) reported from Merton, England@O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive
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💟 (@ShahlaaTahira) reported from Hillingdon, EnglandSo now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog
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Jade Wheatley (@JadeWheatley_) reported from Paddington, EnglandHad a ridiculous amount of issues with @O2 of late, and despite numerous calls and messages, there’s no resolution. I wish this had happened before I upgraded and then I’d just leave! We’re now another day of no service because of SIM card issues with no help! 🤬
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MRS (@TweetMRS) reported from Camberwell, England“The idea of customer ownership feels a little arrogant. You have to champion the customer, put them first, and be authentic, but I’m not sure that means ‘owning’ them.” @JessicaJSalmon from @o2 on the future customer. #MRSlive
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Jeff Stevenson (@ukcomic) reported from Hillingdon, England@VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Alia Malik (@aliamalik) reported@sohailanjum @O2 I’m we have a damaged mast - I rarely get any more than 1 bar signal if I’m lucky. Calls drop consistently or I can’t hear / vice versa. I don’t want to leave but I have no choice. I’d rather spend my money and receive the service I pay for - you should too. It’s unacceptable.
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Ellas Curly Crown (@ellascurlycrown) reportedSo @virginmedia @virginhelp is there any intention of giving us north west Londoners any ACCURATE INFORMATION as to when this fault will be fixed. 3 days now working from home hotspotting my @O2 data! Not a happy customer #shockingservice
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Solome_n (@Solome) reported@ThreeUK you possibly have the Internet in UK after. Thank God my work phone is on the 02 network, I have been trying to log into some of my accounts online for the last 30mins until I used the phone with @O2 network so I maybe its time to move on from you after 10 years
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Alia Malik (@aliamalik) reported@O2 I don’t get a sense of urgency from your reply at all . ‘Always working to improve the network’ doesn’t coincide with what I’m on the receiving end of - a damaged mast for over 2 years?! No regard for the customer experience nor endeavour to retain them. Such a shame #GoodbyeThen
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Karen G (@KarenGTweets) reported@SamsungUK @SamsungMobile Please make some smaller smartphones! It's getting particularly bad for women - almost impossible to find something that actually fits in your hand properly. I'm in pain from using the A41 and now @O2 are ignoring customers and refusing to exchange.
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Darren Hillman (@darrenhillman78) reported@O2 how come I have never got any surprises, been a customer for years & years. I was hoping to get Disney+ for the kids
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Dr. Kenneth A. Barnes III (@SuperKMx) reportedTrying to place an order with @O2 "Looks like something went wrong" when I hit the "confirm order" button on mobile. Live chat says to try later on desktop. Same problem. Go through all the security stuff with live chat again, then they disconnect me. Sweet.
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Beautiful Homes (@PGRdecor) reported@O2 A whole month without service now folks, yet you still keep taking payments
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Gjbmcg (@garvanmcg) reported@StephenMcG_Mug @O2 ats it ,give it to them lad, bad hueres...
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Kerri Lyn Hart (@kezzalyn85) reported@O2 No sorry I don’t have another phone to try my sim, everything else is working fine on my phone it’s just saying no service. So once I leave my house to go to work etc then calls text & internet are not accessible.