O2 Outage Report in Royal Kensington and Chelsea, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Royal Kensington and Chelsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Royal Kensington and Chelsea, Greater London, England
The most recent O2 outage reports came from the following cities: London, Hackney, Wandsworth, Southwark, Wallington, Kingston upon Thames, Camden Town, City of London, Barnet, Harringay, Hammersmith, Croydon, Ealing, City of Westminster and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Wandsworth |
Phone | |
| Southwark |
Phone | |
| Wallington |
Internet | |
| Kingston upon Thames |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?
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Stephanie Addington
(@AddingtonSteph) reported
from
Richmond, England
.@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.
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Lou 🐝 Lou
(@Stasisesque) reported
from
London, England
A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.
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roger
(@NokkTheDwarf) reported
from
Poplar, England
@O2 your priority ticket service has not let me click on continue to buy the tickets (it is greyed out). This is the first time I have used the service and it isn't a good experience.
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Sheena Watts
(@Sheena81) reported
from
Kensington, England
@MoneySavingExp Is this every network? @O2
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Fatima Duerden 🇪🇺
(@FatimaDuerden) reported
from
Camberwell, England
My 4G is down. Only Wifi working. @O2 is there a problem??
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Ealing, England
@O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5
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Paula Griffin 🏳️⚧️ 💙💖🤍💖💙
(@Paula_Griffin65) reported
from
Camden Town, England
@O2 Hi, currently log into 02 Wi-Fi in places like Costa etc but need to change my details as the name it flashes up is incorrect. However it won’t accept either my email or my phone number to change details.. Help please!
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HeHymn ³⁰
(@brineferry) reported
from
Brentford, England
@O2 are you broken
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like
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White Lotus Customs
(@wlcustoms) reported
from
Croydon, England
I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
@O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking
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Liz Rose 😍
(@esrose2003) reported
from
Richmond, England
@O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
from
Esher, England
@O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔
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Jóse
(@imjoseabreu) reported
from
Lambeth, England
@O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!
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Tony Crean
(@tony1945) reported
from
Richmond, England
@NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...
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Matt Gauntlett
(@MattGauntlett) reported
from
Watford, England
@O2 I need help ASAP please
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rory
(@RoryJP_) reported
@O2 I’ve just signed up for a sim only plan that gives double data if I have @virginmedia but it never asked me to add it. Does it do that after the sim arrives?
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Sabina Begum
(@sabziebee) reported
@O2 please check your DM. Still having issues with the @ODEONHelp codes. Odeon is not responding either. Feel I have just wasted a code 😕
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Courts
(@OyinboMe) reported
@O2 how do I speak to a real person? I’ve called you guys but I keep getting stuck on the menus, every time I press 2 for customer service it repeats the same menus. This is becoming such hard work unnecessarily
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Alison Austin
(@AlisonA62638399) reported
@O2 help I cannot locate my tickets for Ideal home exhibition on 24 November. Please advise. Thanks
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Chris Griffiths
(@cgriffiths1983) reported
@O2 @MarkEvansO2 been a customer for yrs. then in summer you email to say I can change contract early (no exit fee), so I do. Then suddenly Ive a debt agency demanding £95 (which is untrue), and credit score just gone down. You haven’t contacted me once. It’s a disgrace. Shambles
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Carl Robert Clark
(@carlclark52) reported
@O2 are you having major technical issues? Every number I tried ends up with the same message! #customerservice #poorservice #timetochange
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Charlotte
(@CharlxtteM) reported
@O2 hi, I've waited about 25 mins to get through to cancel my contract and as soon as I checked to see if they would ring back if we get cut off, because that seems to conviently happen, and the person has now left us on hold (for a long time) without even notifying
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Coprolite9000 💙
(@coprolite9000) reported
@BradyHaran @O2 Idly makes me wonder how much data transfer costs over the Deep Space Network...
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Rhianna Joseph #PrayForDemi ❤️
(@rhianna_joseph) reported
@O2 Your customer service team still won’t help me in moving my number to pay as you go? I need help @O2 😭😭😭💙💙💙💙
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Christie McLaughlin
(@Christi77489300) reported
@O2 appalled at the service from O2 - I have spend 5 days and abs hour each day waiting for a manager to call regarding an urgent issues . Feels like groudhog day each day