O2 Outage Report in Royal Kensington and Chelsea, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Royal Kensington and Chelsea, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Royal Kensington and Chelsea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (56%)
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Internet (23%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Royal Kensington and Chelsea, Greater London, England
The most recent O2 outage reports came from the following cities: London, Watford, Croydon, Leyton, Southwark, Hammersmith, Mitcham, Hampstead, Hornsey, Ealing, Hackney, Newham, Lewisham, Streatham and Bromley.
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Community Discussion
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O2 Issues Reports Near Royal Kensington and Chelsea, England
Latest outage, problems and issue reports in Royal Kensington and Chelsea and nearby locations:
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Federica Parise (@cityposer) reported from Brentford, England
@O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???
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Lord Bartlett-Davis (@BartlettDavisUK) reported from Kensington, England
Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD
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Robert Balaam (@RobertBalaam) reported from Wandsworth, England
@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
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Federica Parise (@cityposer) reported from Brentford, England
.@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?
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Zenwork (@Zenwork21) reported from Blackheath, England
@O2 connectivity and signal in Canary Wharf is awful as usual #o2
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Shane (@Shaneyfirkins96) reported from London, England
Is anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released
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david (@david52987296) reported from Victoria, England
@O2 my O2 sim has not allowed me to dial international numbers for 3 weeks. Your customer service reps are failing to help. I need this for work. HELP!
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Federica Parise (@cityposer) reported from Kensington, England
@O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2
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Savio (@savio_metal17) reported from Brentford, England
@O2 I can’t get the Amazon prime offer. Please help
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John Francis William Apted (@SwissFrankIsGon) reported from Kensington, England
@O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?
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Robert Balaam (@RobertBalaam) reported from Southall, England
@O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!
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Robert Balaam (@RobertBalaam) reported from Southall, England
@O2 To not have a call-back service when calls are over 15 minutes is abhorrent 💩
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marc foley ⚒ (@marcwhufc) reported from Mill Hill East, England
@O2 you doing any work around N11 London as my signal has just vanished 😩
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⚡️Emma⚡️ (@electriccandles) reported from London, England
@O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked
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Federica Parise (@cityposer) reported from Brentford, England
@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
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Matt Ribbins (@MattRibbins) reported from Poplar, England
@andrewwhyman @O2 Hmm maybe. My point about the network unreliability still stands. Walk to the shop and I have no data unless I airplanes mode a few times. Frustrating
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NAIJA BOI (@MANLIKENAIJA) reported from Islington, England
@O2 APP AND WEBSITE DOWN SINCE 9:58AM !!! YOU PEOPLE OWE ME MONEY !!! IMMA FIND A WAY TO SUE YOU 🙃🙃🙃
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Sean Flatley (@Seanielondon) reported from Hounslow, England
@O2 priority on my Samsung S23 plus is not working. Any readon why it won't access this app? # o2 #samsungs23
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Azhaar Ashraf (@azhaarashraf) reported from Kingston upon Thames, England
@O2 Can you please help me as I can't send you a direct message
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Robert Balaam (@RobertBalaam) reported from Wandsworth, England
.@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Liz (@ejp72) reported from Poplar, England
@O2 It’s always like it. I’ve never had a decent signal here. Could be the buildings maybe. But always like it.
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🌜cobie🌛 (@dramattyhealy) reported from London Colney, England
@O2 Hi, it’s been 2 weeks since i started receiving non stop calls from your call centres to get me get a plan with you, the caller said that i entered some kind of contest or signed up for this but i never did since i am happy with my current provider. This is very inconvenient
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Santa Drops is coming to Toon 🎅🎅 (@doc_drops) reported from Newcastle upon Tyne, England
You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2
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Jeremy Adams (@JeremyAdamsNI) reported from Belfast, Northern Ireland
@O2 AirPods and 🎅 is looking after them! Again fantastic service.
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Jeremy Adams (@JeremyAdamsNI) reported from Belfast, Northern Ireland
Great customer service @O2. Placed an online order at 6.30pm last night and arrived 4.45pm in Belfast.
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Alan Greene (@AlanGreene73) reported from Bexleyheath, England
@O2 It can happen anywhere at any time. Only way I know is when I look at phone. It’s not signal as when I turn phone off then back on it’s got full signal. It’s not just me. Check Twitter feed. So many people complaining about same problem
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Jessica Moss-Wright (@ruthymoss) reported from Barnsley, England
@O2 sat on fone for over an waiting as you’ve taken a payment twice from my account but NOT processed the order, finally get through to someone, they can’t help and have to transfer me...I then get cut off #useless
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James Elston (@JamesElston3) reported from Hammersmith, England
@plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time
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Mark Esner (@mesner5) reported from Borehamwood, England
@O2 been with you 10+years you have my money each month never had anything in return
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clayton berry (@cleggytaxi) reported from Burwash, England
@AlanGreene73 @O2 It doesn’t fix it!