O2 Outage Report in Sutton, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (26%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent O2 outage reports came from the following cities: London, Croydon, Bermondsey, Southwark, Poplar, Ealing, Southall, Paddington, Tower Hamlets, Redhill, Walton-on-Thames, City of Westminster, Hounslow, Brentford and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| Bermondsey |
Phone | |
| London |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 will I get final bill? I’ve loved to another network and want to cancel direct debit
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Nicky Green
(@Nickyquin) reported
from
Godstone, England
@CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.
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James Rogers
(@james_rogers) reported
from
Poplar, England
@O2 Too many issues to explain here. Yesterday I cancelled my contract with @O2 and finally got a refund on the phone I purchased from you in February, which you arbitrarily cut. Now I need to reclaim via my bank £160 from you. More time wasted. Your customer service is appalling!
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Liz Rose 😍
(@esrose2003) reported
from
Richmond, England
@O2 Yeah roam freely in Europe but beware going anywhere else, they wanted to charge me DAILY, the same amount that my husband was charged monthly by his network!!! Beware of extreme charges and dreadful customer service
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Liz Rose 😍
(@esrose2003) reported
from
Richmond, England
@O2 you’ve sent me reminder to pay u for a bill I can not see! I asked for a bill last mnth, as could not view online and nothing? This is on u! U have stopped my service but I wont pay until I have a break down? Bully! If u can send me a ltr, u can send me statement?? @Ofcom
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
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iyren
(@Silverlink_) reported
from
Croydon, England
@O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I've tried all that already. If I had WiFi access I wouldn't need the data to work. Phone signal works fine, just can't use anything with Internet. It's been like this for at least a month.
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
Idk what's going on with @O2 signal atm, but for the last few weeks I have no data signal around Crystal Palace at all. Doesn't come back till I get down to Sydenham. Weird
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
@O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.
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Sally Gilchrist
(@SallyGilchrist1) reported
from
Wandsworth, England
@O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?
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Gavin 🇺🇦
(@Gavlar321) reported
from
Wandsworth, England
@ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 worst customer services, ring 202 to pay off phone and they cut me off then don’t answer, told on chat to follow link to chat to someone else who tells me they can’t help and ring 202! Going round in circles no wonder once paid off phone I’m leaving!
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
@O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?
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Christian Mole
(@KentishMole) reported
from
Camberwell, England
@O2 well I flicked you a DM 18 hours ago for help re my iPad surfer plan and it’s been totally ignored. Perhaps this public tweet might trigger a response?
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Dave Hampton 🌍🌳
(@carboncoach) reported
from
Kensington, England
Dear @EE It’s only a few months since I switched to you, but seems I’m gobbling data faster than ever when I was with @O2 Is your metric working? Maybe you’ll say your network is faster? if so I’ll gladly switch back: to my lower data allowance with O2: that I never used up!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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edel o,meara
(@edelomeara) reported
@DailyMailUK @BorisJohnson @O2 not even my name . When I went to Pay they said I had called 6 times ( never and omg 😲 shock ) they can see my calls. Serious tricking people out of money
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Jade gill
(@Jadegil06894903) reported
@O2 Any idea when the mast in my area (WA9) is going to be fixed. Been without any network for 2 days now, I need my phone for work and emergencies!!
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Robert Barkley
(@rbarkley82) reported
@SDavey88 @iJayB8 @O2 Dont know anyone who has received their order... Although, when I got the S20 Ultra, I remember it never did notify me it was despatched, it just turned up.... so maybe the lack of despatch email/text it will still arrive...
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Little Theatre
(@LTBirmingham) reported
@O2 Hi there, are you able to help me move some PAYG balance between SIM cards? I tried calling CS 3 times and it drops as soon as someone answers...
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Josh Jost
(@joshuajost) reported
@Andy_Wheatley @O2 According to that link you are apparently customer number 2.
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aaron
(@overxinlimbo) reported
@O2 hey, ever since I have had the S21+, the facebook app keeps closing. Ive uninstalled and reinstalled, cleared cache and all software is up to date. Can you advise on a fix at all??
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Rosalie✨
(@LilRecordGirl) reported
@O2 Hey there. I have two contracts with you, one finished and one not. I want to cancel the finished one, and transfer the number over to the other contract but I've lost the SIM card, I'm the account holder for both. How would I go about this? X
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joshua raeburn🤙🏻
(@JR8BRN) reported
Just been charged more than usual for my bill. Can you help please @O2
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Kym Thomson
(@KymboThomo) reported
Little unsettling to reach out to @O2 for customer service through Twitter DMs, confirm security information asked for and instantly receive a text fraudster warning and a second text with a code to access my account from o2 🤔
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Joshua Williams
(@jjosh755) reported
@O2 absolute shocking service I’m a key worker and need my phone yet every time I pay my bill you disconnect my network would like to know why